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Where is the web chat?


  • Community Member

Hi, I have just joined this network and the app has been down for 3 days so cannot register and turn my roaming on. I am away on holiday so need it sorted ASAP. Where is the Web chat? How can I get help?

Best answer by Jonty Soper

Good afternoon,

Quick link for you:

Jonty.

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Jonty Soper
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  • Helpful
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  • 74 replies
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  • April 4, 2024

Good afternoon,

Quick link for you:

Jonty.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 9, 2024

Hi @Trwi 

 

Roaming is typically on by default, have you turned your roaming off?

 

Do you still require assistance with this?

 

Tom


  • New
 Contributor
  • 4 replies
  • September 11, 2024

I want to pay the bill, but my phone number is open and the id application is not working. What's wrong?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • September 12, 2024

Hi @Miervaldis51 

 

What do you mean your phone number is disabled?

 

If your services have been blocked due to missing payment, you’ll still be able to call the payment lines 7777 (from an iD Mobile number) and 0333 003 7777.

 

Please refrain from spamming multiple posts with the same comment.

 

Tom