Your Phone & SIM.

All the latest news, tips and tricks for Android devices

  • 2,114 Topics
  • 9,230 Replies

2114 Topics

Z
Civilian
zznw4mCivilian
asked in Your Phone & SIM.

switch from physical SIM to esim

I'm thinking of switching my id physical SIM to an id esim. Can I keep my number and if so, how do I go about it?Terry. 

2
Z
Civilian
just now
Martin44
Newbie
Martin44Newbie
asked in Your Phone & SIM.

How can I get the eSIM QR emailed to me?

The question is self explainatory. And, please don’t send me any articles. I just want my eSIM QR code and be done with this. I have spent 1hr going through the website to find out how to get my QR code. This should be not be that difficult to get.  Thanks,Martin

4
Kash
iD Mobile Employee
10 minutes ago
L
Civilian
LessThanDave89Civilian
asked in Your Phone & SIM.

Bluetooth Audio Not Working

I've had this issue with the last couple of phones I've had where Bluetooth will periodically stop working with my cars infotainment system. Bluetooth will randomly disconnect audio only, but still connects for calls. Re-pairing, restarting the phone, and resetting the infotainment system does nothing to fix this. This has also happened with multiple cars, seems to be completely random, and lasts a few weeks, before randomly starting to work again. After googling this appears to be a Samsung issue. I'm now 6 months into my new contract and the really don't want the have to put up with this for another 18 months. I regularly use Bluetooth in my car for music and navigation, so without audio it's uselessIs there anything that can be done?

1
Tyler
iD Mobile Employee
13 minutes ago
S
Newbie
sadie456Newbie
asked in Your Phone & SIM.

lost simcard and unable to cancel contract and pay bill

I received a letter about an unpaid bill which threatened to send the information to a debt collectors. i have lost my simcard and am unable to receive a PAC code to end my contract and pay the final bill. it will not let me do it with another number but i dont have access to my ID number. How do I pay the outstanding bill? Cancel my contract and avoid this affecting my credit score?Sadie

13
Kash
iD Mobile Employee
2 hours ago
HelenIDuser
Newbie
HelenIDuserNewbie
asked in Your Phone & SIM.

Can't make or receive calls

Today 16 May 2024 I cannot make or receive calls, says ‘not registered on network’ But I can do text, data and whatsap etcWas OK yesterdayWhat is going on

1
Tyler
iD Mobile Employee
2 hours ago
Campbell Ferguson
Newbie
Campbell FergusonNewbie
asked in Your Phone & SIM.

lost sim while travelling

Hello, please anyone help if they can.i lost my sim while travelling. Contacted ID support asking to get an e-sim replacement as my contract is now over anyways. They said that they would have to ring me but they wouldn’t call me internationally. I’m not planning on being back in the U.K. for a while. I also can’t get into the app because it requires an otp verification via text ( which I can’t recieve) Any ideas or help?I can recieve messages and calls via WhatsAppThanks very much.

1
Kash
iD Mobile Employee
3 hours ago
SamHunt07
Newbie
SamHunt07Newbie
posted in Your Phone & SIM.

Changing Plans - Staying on ID But Going from Sim To Esim

Hey there, I am coming to the end of my 24 month contract with ID for my Pixel 6. I want to remain on ID, and I have bought an ESim data only contract. I want to keep my phone number, but cancel the 24 month contract so I am not continued to be billed now I have reached the end of it, and transfer it over to my eSim.  How do I do this? Thanks!!!

0
SamHunt07
Newbie
4 hours ago
Kev James
Newbie
Kev JamesNewbie
asked in Your Phone & SIM.

xiaomi 14, no 5g

Hi all I've just bought a new Xiaomi 14, but I'm not getting 5g as I was previously on my Moto edge 30 ultra.Is there a quick fixThanksKev

9
Ntothecat
Newbie
4 hours ago
Dingling33
Newbie
Dingling33Newbie
asked in Your Phone & SIM.

iphone 15 connected to Wifi and data but apps not working

Hi I have recently changed to ID mobile and since Sunday afternoon I can’t use any of my apps etc. I have tried them when connected to wifi and mobile data but the apps have returned an error message that I am not connected to the internet. What’s app has the spinning wheel saying connecting. App notifications are however received if my phone is locked and iMessages are also delivering correctly. I have no idea where to start checking what has happened. I have restarted my phone many times, put in airport mode etc and don’t know what to try next. Any ideas?? 

0
Dingling33
Newbie
22 hours ago
M
Rookie
mike1sRookie
asked in Your Phone & SIM.

ID member with new sim plan. can I keep my number

Yesterday I bought a new sim only on ID. I’m with ID already, I want to keep my numberI am disabled and need help

0
M
Rookie
22 hours ago
Alfred Lusaya
Civilian
Alfred LusayaCivilian
asked in Your Phone & SIM.

S24 regular Processor

hi, according to id mobile s24 regular phone specification, its powered by snapdragon 8 gen 3, but according to samsung, country outside of US gets exynos 2400. Is it really a SD 8 gen 3 or just a mistake?

3
Tom
iD Mobile Employee
23 hours ago
S
Newbie
SpikeykattNewbie
asked in Your Phone & SIM.

unable to make calls/ access internet

I posted earlier and received good advice to contact the live chat. After over an hour on the chat, the advisor has come back and said there is a fault whereby some customers cannot call out which is my main problem. I also cannot get internet unless I am at home. I can’t tell if I am being fobbed off. The advisor tried a eSIM which came through but made no difference at all! Can anyone advise on this please? Thank you. 

1
Tom
iD Mobile Employee
23 hours ago
Amelia Moore
Newbie
Amelia MooreNewbie
posted in Your Phone & SIM.

phone number

i have switched over to id from o2 at christmas and my number still hasn’t swapped over. there is no number i can call to get in touch with id and its really getting on my nerves someone help please

0
Amelia Moore
Newbie
23 hours ago
Decembersangel72
Newbie
Decembersangel72Newbie
asked in Your Phone & SIM.

PLEASE help me! New SIM & approved phone - Can't make or receive calls

Hi all 👋I know this has been asked a lot and I apologise for adding yet another post but I can’t find a definitive answer and I am so depressed over this😢So, please can you just take a minute or two to read through my post to see if you can help 🙏🏻My phone is a SAMSUNG GALAXY J4+ (2018) Model: SM-J415FNI have just swapped from SMARTY Mobile (to iD) as they did not ‘support’ my phone model and because of this I was unable to receive or make calls as I had no VoLTE/4G calling support (3G got switched off here in the Midlands at the end of April) although I could still send/receive texts and use data. I did contact their web chat who suggested a replacement SIM but when I got one I still had the same problem.So, before I moved over I checked the iD  ‘Approved phones’ list and my device was on there YAY🎉!!!!!Unfortunately, since swapping over (Wed 15/04/24) I still can’t make or receive calls as the phone says ’calling’ but doesn’t ‘ring’ and doesn’t connect 😤 (I rang my home phone t

7
Decembersangel72
Newbie
1 day ago
Mary Cox
Newbie
Mary CoxNewbie
asked in Your Phone & SIM.

new number,

My new phone is now using a new phone number, not the one I’d asked to be transferred from old phone. Also previous account still active. Should the PAC code not have stopped that?

0
Mary Cox
Newbie
1 day ago
S
Newbie
SpikeykattNewbie
asked in Your Phone & SIM.

Issue with porting

Good morning. I have read various tutorials and posts but I can’t quite see my issue. I have followed the PAC instructions and received confirmation that my old number would move by the 14th of May. Right enough, my old sim stopped working on the morning of the 14th so I popped my new ID Mobile sim in. I cannot call or message anyone but they can call me. I can access the internet at home. I have checked coverage here at work and 4G is excellent (I am at a rural school so no 5G for me here!) . I have the wifi symbol and where the signal bars usually are, there are 4 dots. I have switched it off and on, put into airplane mode and taken it out, cleaned the sim and all the rest of it. Not sure what else to do? Many thanks. 

3
Tom
iD Mobile Employee
1 day ago
Ben Stuart
Rookie
Ben StuartRookie
asked in Your Phone & SIM.

Dropped Phone

Unfortunately I dropped my phone (Pixel 7) and now it's not turning on. I know I might be able to get it repaired but that will probably be more than the cost of the phone. I would like to stay in this contract but not due a upgrade until more then 500 days. What are my options, I didn't take out extra insurance. 

3
Tom
iD Mobile Employee
1 day ago
Grishma Gurung
Newbie
Grishma GurungNewbie
posted in Your Phone & SIM.

no sim card been a week

Hello Its been over a week no sim yet. Are you able to send sim again. 

1
Tom
iD Mobile Employee
1 day ago
Grishma Gurung
Newbie
Grishma GurungNewbie
asked in Your Phone & SIM.

no sim card been a week

Hello Its been over a week no sim yet. Are you able to send sim again. 

2
Tom
iD Mobile Employee
1 day ago
D
Newbie
DK1083Newbie
asked in Your Phone & SIM.

Transferring number

I have just obtained a new iPhone from ID. I was with 3 mobile and wanted to transfer my number to the new phone. I understand that ID use 3 mobile but I couldn’t work out how to request the transfer without obtaining a PAC code from 3.Having obtained the code I submitted it to ID and selected the date, (21/5 was the earliest), for the number to be transferred but I’m worried that I might not have followed the correct procedure?Can anyone confirm that I’ve done the right thing and if the number doesn’t transfer tomorrow who do I contact and how?  

0
D
Newbie
1 day ago
Craig Jones
Newbie
Craig JonesNewbie
asked in Your Phone & SIM.

Apple TV 3 months subscription free

When I took the plan out it offered 3 months, yet no email to say how to activate or get the offer., NO emails received with offer or when Sim arrived. Site is very poor in it’s setup - no live chat etc 

2
M
Civilian
1 day ago
Y
Newbie
Yorkie9668Newbie
asked in Your Phone & SIM.

RCS Chat Samsung S24 Ultra still using old number

I have had my Sim since Saturday, and the port went through on Monday, in my About Phone the number has changed to my ported number, the one I wanted, but in RCS Chat it will not change, no matter what I do.I have followed every instruction I have found and still the number that the Sim arrived with is the only number that RCS Chat will useWhy is it so hard to sort these issues?I left Smarty after a month because of this failure, I don’t want to have to do it again!Some people are getting messages form the SIM number supplied, not my own ported number i have had for years!

10
Heff81
Newbie
1 day ago
S
Newbie
SpikeykattNewbie
asked in Your Phone & SIM.

Issue with porting, possibly!

Good morning. I have read various tutorials and posts but I can’t quite see my issue. I have followed the PAC instructions and received confirmation that my old number would move by the 14th of May. Right enough, my old sim stopped working on the morning of the 14th so I popped my new ID Mobile sim in. I cannot call or message anyone but they can call me. I can access the internet at home. I have checked coverage here at work and 4G is excellent (I am at a rural school so no 5G for me here!) . I have the wifi symbol and where the signal bars usually are, there are 4 dots. I have switched it off and on, put into airplane mode and taken it out, cleaned the sim and all the rest of it. Not sure what else to do? Many thanks. 

1
Tom
iD Mobile Employee
1 day ago
A
Civilian
Aimeeholdcroft334Civilian
posted in Your Phone & SIM.

sawpping number to new sim

I lost my phone with my sin in there i have been given a new sim from ID to put my number and contract onto

0
A
Civilian
1 day ago
I
Newbie
Ian WheatleyNewbie
posted in Your Phone & SIM.

phone not delivered

I placed Order transaction number 441187116 and received email confirming order with pin but have still not received update on the current situation of my order or when I can expect delivery.I was origionally advised this would be done within 24 hours but I have not heard anything. Yet you have set up direct debit to take payment already.Please can you let me know when I will recieve my order?

0
I
Newbie
3 days ago
Terms & Conditions