Skip to main content

Our most popular pages with all you need to know.

Featured topics.

The most frequently accessed articles by others.

F.A.Q.

How do I get a replacement SIM or eSIM?

F.A.Q.

Why does my bill look different after an Upgrade or a Plan Change (Pro Rata)?

F.A.Q.

How do I activate my new SIM or eSIM?

F.A.Q.

How do I fix iMessage or FaceTime issues on my iPhone?

F.A.Q.

How do I switch to iD Mobile from another network provider using a PAC or STAC?

F.A.Q.

How do I view or update my Customer Services PIN?

Choose a category.

Still looking for an answer? Select a category and view the relevant articles.

Our support channels.

  • iD Mobile app.

    Manage multiple plans, get real-time usage insights and stay in control, all in one place.

    Download today

  • Automated Services.

    Check your allowances, make a payment and more through our Automated Telephone Service.

    Call 0333 003 7777

  • Community.

    No matter how big or small your question may be, the iD Community is here to help.

    Ask a question

  • Live Chat.

    Talk to our Chat Bot for answers to simple questions, or to an advisor for anything else.

    Chat to us

  • Accessibility for vulnerable customers.

    We take support seriously — that’s why we offer dedicated tools and tailored services to ensure all our vulnerable customers get the care they need.

    Find out more
Terms & ConditionsAccessibility statement