Skip to main content

- - Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades
Service Status

3G is being switched off and I can't make calls. What do I need to do?

4 months ago

Community
My iD.
Thinking of leaving?

Thinking of leaving?

Got a question about cancelling your iD Mobile plan or switching to another network? Ask it here!

93 Topics
214 Replies

When you subscribe we will email you when there is a new topic in this category

93 Topics

Recent feedback.

Most replies Most views Newest first

asked in Thinking of leaving?

i can't make nor receive calls

I can't make n receive calls now. It's nearly a month n all the days and time spend to rectify it was stressful. Tell me how to get out of this id contract n moved back to my previous network provider.

Simon BagleyCivilian

asked in Thinking of leaving?

Disappointed and let down by ID mobile at time of need!

I have been a loyal customer to ID Mobile for around 8 years. My contract began at £5 a month and still is £5 a month, so I cannot complain about the cost and the contract by and large covers all my needs.However, a recent experience has left me feeling let down completely by ID mobile.I am disabled and suffer from a serious autoimmune disease. I became very very ill recently and was admitted to hospital. Within 24 hours I was rushed by emergency ambulance to another hospital 45 miles from home. Not only that but I was told I may not survive the weekend.My partner does not drive and my daughter works full time so having visitors was always going to be difficult, especially during week days. Although she was able to get sometime off due to the circumstances, she is the manager and had responsibilities and I was fine with that.Anyway I knew I could keep in touch by phone, Internet etc, so it wasn't going to be too bad. I quickly became aware the the NHS WiFi was a waste of time. I

Alan MellorCivilian

posted in Thinking of leaving?

I've just got paperwork for a contract Sim that I ant got so no payments

ElancurrCivilian

asked in Thinking of leaving?

i cqnt receive text messages

I can send text messages but not receive them. I have spent the entire day on Apple support, there is nothing wrong with my phone they say it is ID Mobile. Without text messaging I can’t access my mobile banking and frankly I’m furious. My billing is up to date. is there a number I can phone to talk to someone. The message chat doesn’t seem to be working. I blame myself for signing up with a provider who appears to offer no support

tamzin_evershedCivilian

asked in Thinking of leaving?

cant get my upgrade

I applied for an upgrade. The phone arrived but DPD wouldn’t leave it without the PIN which my husband didn’t have because my current phone doesn’t work in our village due to the 3G switch off. Instead of re delivering DPD sent it back to ID and this is where I discovered that ID has the worst service and clearly their people must hate working there. When I tried to get the upgrade re delivered and asked to go on my old plan until the new phone arrived, they cut me off. When I got reconnected it was on PAYG only no communication, despite a promise of a call back. I now can’t upgrade, have no idea what to do with a PAYG phone and have paid for a phone I didn’t get. No one helps. None of the 5 people I’ve dealt with takes responsibility. I chose ID because of a money saving expert recommendation. I’m contacting them now to make sure it’s clear to people that they might be cheap but they are useless if something doesn’t go right. I see that I’m not the only one to experience this kind of

littlelindaCivilian

asked in Thinking of leaving?

incoming calls unable to connect

I have been told numerous times by numerous friends and relatives that when trying to call my iD mobile number, they are told that you are unable to connect them. I have no trouble receiving their calls on my TalkTalk land line or calling them back from my iD mobile phone. This is becoming a nuisance and I am very concerned that my recent porting over to iD Mobile sim only has been a BIG MISTAKE. Can someone at iD mobile or THREE please sort it out before I decide to leave iD Mobile.

Georgio G WestCivilian

posted in Thinking of leaving?

why is my final bill so much?

I currently have 30 days left on my contract. All bills up to date. No extra expenses left to pay. The final month renews in 5 days (£47.50) which is fine. but I’ve requested my final bill and it’s saying £134.26!?! can someone please help and why is it so much when my contract is coming up for renewal in 30 days?

NeagleCivilian

asked in Thinking of leaving?

moving a number

I have a 12 month contract sim only with ID. I want to buy a contract phone and transfer my number to a new phone . As I still have months left onto my contract can a transfer my son’s number (currently with three ) to this contract . We can cancel his contract and he can take over my ID one with his number from three

runciblehatNewbie

asked in Thinking of leaving?

Cannot add family using refer a friend

I joined idmobile in April and now want to switch the rest of my family (3 other accounts) to idmobile.However, when I try and do this, I just keep getting rejected saying the credit check has failed. I’ve checked my credit rating - Experian shows it as 999 out of 999. I’ve also had an account since April, paying by DD each month.It was rejected in August but customer care said they were not able to advise why this was, so they asked me to wait a month and try again… I waited 2 months instead, but still it does not work and my order is rejected. None of the reasons given in the email apply to me.I don’t want 1 user on idmobile and the rest of my family on something else, so I’ll just switch myself back if this doesn’t work.This is also the 2nd post i’ve tried to make here asking for help. The first post said it was being moderated before posting, but never appeared. I’ve just come back here to see if someone has responded and my account is totally blank saying i’ve never posted here!I

Kitucis269Newbie

asked in Thinking of leaving?

Please cancell my plan, as contract is finnished

Lee RobertsCivilian

asked in Thinking of leaving?

how to cancel a sim only?

Hi I’ve ordered a SIM card on 13/10/2024. I need to cancel this already please. I also have another SIM card which I also would like to cancel too. Can somebody call me to discuss please? [REDACTED] lee

richjoy950Newbie

posted in Thinking of leaving?

cancel contract

I need to cancel my contract, have no network for three weeks and this is the second time. Who do I contact as non of the links to complain work and just go round in circles with the help

Christine WheatleyCivilian

asked in Thinking of leaving?

I can’t get an answer from accessibility or complaints team…cancellation team put me through to customer service who put the phone down?

Angela ColeCivilian

asked in Thinking of leaving?

Sim only Contract ended, but can't cancel plan

Tried to cancel sim only contract as this has come to an end. I had no response so cancelled the direct debit. Then got an email wanting to know why I’d cancelled and how this would affect my credit rating!!!! I can’t cancel my contract because I don’t know what my phone no is . I have used this sim for data only and apparently my tablet doesn’t know my phone no either so I can’t get into my account to cancel it. Any idea’s would be welcome.

Sam RogersNewbie

asked in Thinking of leaving?

End of Contract

My phone contract is up for renewal on 1/11/24 is this on an auto renew as I can't find anything to stop this from happening if it is and if I go to cancel contract now it tells me I have to pay 110 in outstanding balance when I've not gone over the allocated minutes, data etc on my plan. Basically I want to leave ID mobile asap but also at the end of my contract so I don't have to pay any extra. Hope this makes sense.

Jacquiej90Civilian

asked in Thinking of leaving?

Why has my final.bill suddenly gone from £47 to £87 I messaged you 4 weeks ago to say I was leaving

Helen WrightCivilian

asked in Thinking of leaving?

Lasting Power of Attorney

I need to cancel my Dad's id mobile plan but he is 86 and has dementia. I hold Lasting Power of Attorney for him. What email address can I write to and attach a copy of the Power?

Martina.AngelovaCivilian

asked in Thinking of leaving?

Why I cant get in touch with a person

Already 3 days I'm struggling to speak with customers service about my issue and there is no way to reach anyone. I'm really concerned about this company, as I can't even leave them without being charged.And actually I didn't even use anything, I just want to cancell in my cooling-off time and I'm asked to pay a finally bills £15.20 , when I'm on a rolling contract for £8 a month.This is a big big joke!

DoncbedaCivilian

asked in Thinking of leaving?

problem receiving calls &calls and send yext messages

I cannot call from my number and cannot receive calls and also cannot send text message, shows information falls

thefuzzy0neCivilian

posted in Thinking of leaving?

Mobile Done Wrong?

Several months ago, my new mobile Service Provider, Smarty (who I’d signed up with a couple of months previous), emailed me to let me know that my mobile would likely not work after the 3G switch off as it does not correctly support their hardware’s configuration for VoLTE, and that I should consider switching to a new Service Provider, or purchase a new phone.In anticipation of this, I scouted around for a new comparable deal, and came across iD Mobile. I could see that they ran on the Three network, so to be sure, I spoke to an agent and asked.For posterity, below is an extract of the conversation I had with the iD Mobile agent. You: I have a Xiaomi Redmi Note 8 Pro and I am currently with Smarty. I've been advised that 3G will be switched off in less than two weeks and when it does, my phone will not be supported, because even though it supports VoLTE, and configuration issue on Smarty's side means my phone is not supported. I also read that ID mobile is likely to have a similar con

SWCNewbie

asked in Thinking of leaving?

apple tv offer fail

I have been trying to get a solution to my problem redeeming the AppleTV offer. Getting nowhere. Text conversation with your support people fizzled out (it took hours to get a response to my response). Is thisApple offer available or not? I am losing my patience. You know mynumber, please call me and sort it out). Thank you

cjcoxNewbie

asked in Thinking of leaving?

Unable to call out or receive calls in on 4G. Same problem yesterday. Can use WhatsApp. Help iD this is not good enough.

Nigel1956Newbie

asked in Thinking of leaving?

my iphone cannot make calls to a landline

My latest problem with ID! My phone is unable to make calls to a landline. It has no problem connecting to a mobile number though. I have updated the software. I have turned off focus. I have reset the network but I am still unable to connect. What can I do as it is a new phone iPhone-13.

Tredge36Civilian

asked in Thinking of leaving?

contract has finished, but telling me i still need to pay off £24

Hi, I believe my 24 month contract has come to an end this month, so when I press leave iD mobile it’s telling me I still have an additional £24.40 to pay even though I paid more a month for my contract. I haven’t used any excursions or passed my monthly allowance so wondering why they are charging me extra?thanks in advance :)

Donna Braman DeanRookie

asked in Thinking of leaving?

awful company awful service

I am a customer who has been without a working phone for a week.I cannot make or receive calls.My son is vulnerable and I need to be in contact with him.I have made two calls to your vulnerable help line lasting over an hour.No one could help or fix my problem I was left with sorry I don’t know what is wrong. It is clear there is a more widespread fault with Id mobile, as there is lots of chat in the internet.I wanted to cancel my contract so I could get a new contract where my phone would work and would keep me in contact with my family.I was told that I would be charged for this and if I wanted to reclaim it I would have to put in a complaint.I did this and I have heard nothing.I would like to cancel my contract with no charge and I will be seeking compensation for the loss of service and the stress and anxiety this has caused.If I do not hear from someone today, I will be taking this further and I will be contacting any media platform/ outlet that I can. This is an appalling way to

1
2
3
4

Page 1 / 4

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK