Got a question about cancelling your iD Mobile plan or switching to another network? Ask it here!
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Good afternoon,I would like to cancel both packages as I will not need them. I logged into my account and canceled one of them via direct debit. However, I received a message from your company stating that canceling the direct debit alone is not sufficient.On your website I clearly write that to cancel the monthly contract, you only need to inform them. "https://www.idmobile.co.uk/sim-only"With a 30-day SIM Only contract, if you wish to end your contract with us after 30-days, you simply need to let us know. The same goes for changing your plan - if you fancy more minutes or need more data, you can change your plan on the iD Mobile App or My Account online."If so, I would like to inform you and ask you to cancel these two monthly contracts 2x £10 because my parents will not use it.Could you please advise me on what steps I need to take? I will not be using these two SIM cards, and I would like to avoid any negative impact on my credit history, as mentioned in the email I received two d
I have been told I’m due upgrade, sim only contract, but want to cancel as very often unable to make /receive calls. Fed up so want to leave id
Hi all I am hoping someone can help here as I am getting nowhere fast with the live chat support, despite contacting them 4 times now. Long story short is that I moved from Vodafone to ID earlier this week, but the signal and 5G coverage is really poor - most of the time I would only have 1 bar. My wife also moved and is having the same experience (we’ve not moved her yet as this palaver is still ongoing). Upon contacting Live Chat they said they would cancel my contract as I was within the 30 day cooling off period. They did this and said I would move to Pay As You Go - this is where my problems have started.I requested they sent me a PAC code to transfer my mobile, but this has not been forthcoming - they said it will be emailed but nothing has been delivered. I’ve also tried to get this was the SMS method, but the automated service does not respond. To compound issues, my number has seemingly been stopped and I get not data service. I am also unable to log into the website or the ap
I am now unable to make calls to landline numbers . Absolutely terrible service . I had to use my wife call to book a GP appointment as for some reason it doesn’t let me call landline numbers !!!!! please help
For 10 days now no access to my data. When i complaint on id mobile vulnerable customer line or on chat their response1 id mobile respond it is fixed2 tell me to add on moneyNothing worked and out if pocket and without essentials access appsNow the vulnerable customer number is not responding and chat impossible to findit is appauling please Act now id mobile ref 442173055
I have a sim only contract with you that I’m trying to cancel. I no longer have access to the ID mobile app so can’t cancel through the app. Is there a way I can cancel it over the phone? Or any other way?
Last night I tried to set up a new contract with ID Mobile. My phone is not compatible with eSim. How do I cancel this?
My phone contract is up for renewal on 1/11/24 is this on an auto renew as I can't find anything to stop this from happening if it is and if I go to cancel contract now it tells me I have to pay 110 in outstanding balance when I've not gone over the allocated minutes, data etc on my plan. Basically I want to leave ID mobile asap but also at the end of my contract so I don't have to pay any extra. Hope this makes sense.
Hello, I would like to cancel my contract as I have a new one and a new SIM card, but I don’t have the ID SIM card anymore so I can’t log into my account to cancel the contract as I don’t have the ID number anymore. Please could you advise me about how I can cancel my contract? Many thanks, Lucy
I would like to leave ID mobile But when I click on the appropriate option I get this
I bought my pixel 9 pro in December 2024 and I haven't received my Currys voucher yet. Can you please assist?
Why do upgrades cost more than a new plan
So I purchased a sim only 12 month plan from mobile.co.uk but want to cancel the contract as the signal is terrible. How do I go about doing this? On the live chat it says where did you purchase from and only gives a couple option. Since mobiles.co.uk is apart of curry's I selected curry's website but then it says to call them which I'm sure they won't have any details or idea of my contract
I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine.I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have.How do I cancel? I have already paid for 5 months for something I can’t use.
I have a bill stating that this is a monthly bill not a leaving bill that I have already paid for. I can't access my account to sort this!!!! This is not good enough. You are not helping. I need to access my account and shut it down . The number does not exist anymore
