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Thinking of leaving?

Thinking of leaving?

Got a question about cancelling your iD Mobile plan or switching to another network? Ask it here!

34 Topics
100 Replies

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34 Topics

Recent feedback.

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Lorraine72Civilian

asked in Thinking of leaving?

Escalating complaints

I’m thoroughly fed up with ID Mobile, I’ve been trying to sort things out and release my contract but I’m getting told different information and the escalations procedure is not working. I don’t have a signal and I’ve highlighted how important that is for me as a disabled customer, not even outside my front door. I’ve been given different cancellation fees, been told that the phone is mine so my monthly bill doesn’t include the phone and that’s mine to keep no matter what. How do I escalate this to get this sorted, I’ve told them I can’t contact the complaints team by telephone but they don’t have any other way to resolve it. I’m so fed up with this ongoing battle with them.

8 hours ago

Ethan RowleyCivilian

asked in Thinking of leaving?

usless

Anyone else had nothing but trouble with ID, you can never use live chat as always busy and now they have changed my sim plan ?

14 hours ago

tvainNewbie

asked in Thinking of leaving?

Bob_MNewbie

asked in Thinking of leaving?

Final service date and charges when cancelling a pay monthly sim only plan.

I want my pay monthly, sim-only plan to provide service for just 2 months and to only pay for 2 months.I am approaching the end of the first month and the cancellation charges are shown as only £1.84. So if I were to cancel just before the end of the first month, this suggests that the plan and charges will cease almost immediately.However, I have seen that I need to give 30 days notice to cancel a pay monthly plan which means that, if I want service to cease at the end of the second month, then I will have to cancel now, before the end of the first month and can expect to pay for the 30 days service during the notice period. This is confusing. Please can someone clarify when I should cancel to receive, and only pay for, 2 months of service?

5 days ago

Twinkle123Newbie

asked in Thinking of leaving?

How to cancel a sim only account without the sim (lost) or access to online account?

I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine.I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have.How do I cancel? I have already paid for 5 months for something I can’t use.

7 days ago

RicoRookie

asked in Thinking of leaving?

help

For 10 days now no access to my data. When i complaint on id mobile vulnerable customer line or on chat their response1 id mobile respond it is fixed2 tell me to add on moneyNothing worked and out if pocket and without essentials access appsNow the vulnerable customer number is not responding and chat impossible to findit is appauling please Act now id mobile ref 442173055

8 days ago

Christine DixNewbie

asked in Thinking of leaving?

Final bill price has gone up in 5 days

I sent a message saying INFO with my date of birth on Sat 29th June and it came back saying my final bill will be £40.01. Did it again on Thursday 5th July and it is saying my final bill will be £71.50.I took out a 24 month contract on 31st July 2022 so I am at the end of my contract but why has my final bill gone up in price when I expected to pay £40.01 for my last month with ID.

9 days ago

PetersCivilian

asked in Thinking of leaving?

live chat useless

My father recently passed away,. I’ve tried using the chat function to talk with someone and send a copy of death certificate. The service keeps kicking me out after waiting for ages (upwards of 10 mins).can I speak to customer relations in a phone call, or email them?I’ve tried 5 times now and wasted so much time, very frustrating!

10 days ago

pjw67Newbie

asked in Thinking of leaving?

Why is there no live chat or any other way to contact anyone at ID?

Why is there no live chat or any other way to contact anyone at ID? I’ve been going round in circles for half an hour and keep coming to the same page saying how live chat is available?

14 days ago

Harry SankeyNewbie

asked in Thinking of leaving?

getting plan back after accidentally cancelling

I am looking to leave Id mobile but I wanted to keep my number when switching , I accidentally cancelled my plan before letting my new network know that I wanted to keep my number , will I still be able to keep my number as I still have a month left when it cancels my id account , if so can get my plan back to then make my new network cancel the id plan for me when I’ve sent them my pac code ?

17 days ago

RicoRookie

asked in Thinking of leaving?

Is ID mobile / Curry is run by bots, blocking datas and roaming in france/spain

I am upset and appauled ID mobike do not have human customer service so stucked without essentials apps in europe.I am on a contract with ID mobile with 30gb roaming allowances. When I entered france, ID mobile send me a rate advice roaming text althrough when i looked at my account, it show my service was served by the id mobile network and the unused datas was 69 gb in my credit. No issue accessing my datas, calls, text. 6 days later i received the same text, no issue again again large data credit on my account and cover under an ID mobile network in France, datas worked perfectly until even in remote area until ID mobile send me another roaming text 10 days later and decided to block only my data, my account now showing 25Gb of roaming credit, texts and calls worked which i cannot used.The complaint is : it is impossible to connect with an human at id mobile to ask for help. Either in App or online, ID mobile send you to Ai automated services and put barriers for help. There is n

17 days ago

Steve McGillNewbie

asked in Thinking of leaving?

Final Bill

How do I get a copy of my final bill as I can’t login anymore. Going round in circles with Live Chat.

22 days ago

KwamzNewbie

asked in Thinking of leaving?

PAC

I have requested a PAC code in which it asked me for the DOB but however it states that my DOB is wrong which is not possible. And I have no idea how this can be fixed and is beginning to worry me. Is there no other way a PAC can be requested.

24 days ago

EditaaaaaCivilian

posted in Thinking of leaving?

moved abroad

Cancel my contract

28 days ago

filthiestNewbie

asked in Thinking of leaving?

How do I know my last day?

I clicked on 'Yes, cancel it' a few days ago under 'Leave id' as I've moved to another network. I've received nothing from id Mobile to confirm that I've requested this, or what my last day will be before being disconnected, and I cannot find anywhere on the app either that shows this information.

1 month ago

JessicarlucyCivilian

asked in Thinking of leaving?

End of contract fees

I’m trying to end my contract as i know I’m coming to the end of it as I’m being encouraged to upgrade. I want to leave ID but keep my number. I have been informed of how much it will cost to leave but instead of going down as I am paying my contract off, it seems to be going up? I know I need to give 30 days notice but I have no idea when my contract ends but I also don’t want to be a charged an early leaving fee. Any help please?

1 month ago

Hamish Russell ThoburnCivilian

asked in Thinking of leaving?

dont recognise the phone number linked to my account

I don’t recognise the number registered to my account.I’ve closed the bank account attached to the bill payments so payment always goes to a legal firm to collect payments, I need to talk to a human to explain the above and set up a new method of payment.

1 month ago

MDCQNewbie

asked in Thinking of leaving?

Cancel my contract

I am within 14 days of starting my contract and wish to cancel because my phone is not making or receiving any calls.However I received a text telling me:Hi CHRISTOPHER, your estimated final bill will be £174.17 if you choose to end your plan today. This consists of the line rental for the remaining months of your contract (if any) and any billed amount, but excludes any unbilled usage. You can cancel your plan in the iD Mobile app. For more info about cancelling your plan, visit idmobile.co.uk/ret-canc. For detailed switching info, visit idmobile.co.uk/paymswitching or check your email. Please contact us at idmobile.co.uk/contact-us if you require information sent by post.How can this be when I am within 14 days of starting my contract?

1 month ago

Mike HeathNewbie

asked in Thinking of leaving?

Fixed price contract increased ?

After my brain injury my son helped arrange my contract to purchase my iPhone with a call and data plan over 24 months but Id increased monthly payments for CPI on both purchase and plan costs. How do I get my phone and move my call and data plan to a reasonable provider like Giffgaff?

1 month ago

TerranceCivilian

asked in Thinking of leaving?

Want to cancel my contract. Don't have the SIM.

How do I go about cancelling my contract without the SIM?

1 month ago

SufiyaanNewbie

asked in Thinking of leaving?

How to get a new PAC code?

The app is giving me the same PAC code which does not work when I want to switch to Lebara. i requested a PAC from Lebara to transfer to ID for 24th May. I did not like the slow speed of iD so therefore I wanted to cancel the port in request and ID said they had cancelled it. Then I put back my old Lebara sim. I woke up today and my lebara sim does not work. I called lebara with another device and they said the number had transferred so I need to request a PAC from ID mobile. I got the id mobile pac code but it doesn’t work in the port in form of lebara. The iD team have kept saying that the number hasn’t fully transferred to iD and that they will do it by 6pm at the end of the day for the past 3 days.Can someone from the iD team just provide me a new PAC code so I can have my number back in my Lebara sim???

1 month ago

Ian Mac14Newbie

asked in Thinking of leaving?

ian Macpherson

Unable to login.will not accept my details

1 month ago

Anonymous

asked in Thinking of leaving?

account removal

How do I disassociate myself from iD and the id community. Can't find anywhere close either account.I am not prepared to spend hours on live cgasts because nothing works.

1 month ago

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