My 24 months contracted ended today and wanted to downgrade the monthy charge while giving 30 day notice..I switched to from £35 a month contract to £6 months contract as it said monthly. It did not say ot was fixed term contract. I select the £6 plan and then got how much it cost to leave and it was 32.05 But it is now showing i have £6 a month contract for 24 months...and have to pay over 50 to leave...?   I just wanted to leave ID mobile with paying minimum.  Can you help? I need to speak to someone.

Can to make a request to leave once you hit 30 days left on contract. (essentially giving a notice period)? 

Can to make a request to leave once you hit 30 days left on contract. (essentially giving a notice period)? 

I am going on leave shortly and have got my work sim through ID. Is there a way I can pause my plan so I am not charged but can keep the same number for 9 months? Or am I best just to leave and get a new one when I come back? 

My phone for last 2 weeks haa been on emergency calls only apart from when i can get WIFI . ID have sent a new E Sim   out but has made no difference i took it to Currys they couldnt help & i have done everything that is on the chats to try and overcome the problem . If i cancel sim & buy a new phone its going to cost me £ 139 to cancel Sim . Can someone from ID please help 

How do i cancel my subscription? 

I've just become a new ID mobile customer on a SIM 5G contract. I was previously with Vodafone.I work in central London and need my phone for work. I have never had signal issues until becoming an ID customer.My office postcode is EC1A Can you work to improve this area please otherwise I have to move on to another provider?Thanks in advance  

I’ve been going round in circles for months trying to get my iD Mobile number fixed. I’ve never been able to get a strong mobile signal indoors (thick walls). However, I’m now certain that my Android phone (moto g(6), Model Number (SKU): XT1925-5) which used to work (and has my contacts list on it) is now unable to connect to iD at all, even outside. I also know that phone isn’t on iD’s list of supported models, so I’ve borrowed a device (Google Pixel 3a) that is supported from my father (it still has his contacts, apps etc. on it (not mine)). When I put my iD Mobile SIM in the borrowed Google phone:I can send and receive SMS messages (when outside) I can use 4G Mobile Data (when outside) I’m unable to make or receive calls anywhere, signal or no signal WiFi Calling option does

Can I get a response that makes sense, the ability to no longer speak to a person is so stressful! When you go to a chat, it’s obvious that they are on multiple and have have an inability to retain what you have typed previously!I have just started a new plan (yesterday). I would like this to be cancelled immediately. There is no clarification from anyone as to whether I will still be charged on top of my old account or whether I will keep my number, the easiest option is to keep my original and cancel the new account that hasn’t been recognised by anyone yet. I was told that credit checks still haven’t been done either!

I'm trying to leave or cancel an account with ID.Started the process last month and was advised there would be a 15.99 bill to pay. Fine by me. No problem. The number though is still pending disconnection and yet I get my dd notice of 31.99 being due in a couple of weeks As far as I'm concerned I've followed all steps correctly and just can't get any sense of it all and live chat takes an age.Any advice please 

i am not able to call or text from my ID ,on samsung J7. kindly help

People keep complaining that I keep cutting out during calls what can I do i have Samsung  s25

Hi, I do have a current sim card contract with ID and i want to get Samsung S26 ultra but the deals on the ID app are not satisfactory. I have found a great deal with Carphone warehouse and also with ID I’ve asked on live chat if they can match this but apparently they cannot do this. So I’m guessing I will have to close my current account with ID and request PAC code either when I'm staying with the same network? How soon i will be able to move my number and when i should request a PAC code? Thank you in advance!  

My account closed and I moved to a monthly contract elsewhere. I’m not against the idea of moving back when a good sim only deal is available.but my account closed in credit and I’ve not had the credit paid to me. How long will this take?

Iphone16 + voice calling not working tried for two days with settings getting close to reverting to former carrierhelp please

I'm so disappointed,  I don't have any service for 3 days. Actually since I've got this contact itiis a very poor service from the I'd mobile.  I've to leave ASAP because I can't effort the high bill anymore.  

How can I find when my contract ends 

For weeks now I have had no data access I have some of last month data and all of this months data left ! It’s annoying and no turning off then on lasts like 2 seconds I can’t even use WiFi sometimes.thinking of leaving! Ad there is no1 u can talk to but a bot that goes round in circles and then u loose connection 🙄 can’t even find out how long I have left but surely if I’m not getting service I can just leave !! Help me or loose me!

I have suddenly lost all signal at home despite the id mobile network search showing strong 4g I now only get 1 bar of 4g.My contract ends in April but I want to leave now if possible so I can connect to Vodafone a better signal. How can I find out how much I will be charged to end my contract and keep my number?

I need to cancel account and direct debit as no longer required 

I’m getting increasingly frustrated with the live chat and customer support at ID. Its three weeks and counting and still no invoice REQUIRED by Samsung as part of the cashback offer. I’ve contacted ID three times now and first told would receive within 14 days, when not received it would be sent directly, still NOTHING!! Seems you advertise terms which cannot be accessed…..

Im due a upgrade but I was hoping for better freebies, will there be better gifts soon

I cannot recieve texts to verify my credit card app. I tried resetting my network mobile provider sittings in Android. Please help quickly.

There are dead pixels on a recently acquired Pixel 9a handset which was delivered on 20/1/2026.What options do you have in order to fix this issue?

Hello, I have requested a leaving cost calculation on 7th Jan. It said final bill would be £73.49 when I have gone to request it again today it says it will be £97.13 does anyone know why this is please?