Thinking of leaving?

I want to know how much it would be if i cancelled my contract

Supposes to have switches over to ID today from O2. I knew earlier in the week this would be a mess as the sim sent was not recognised and despite my efforts they did not send a reolacement. Now i have no call ability as they ported my number from O2 now left me hanging. Did all the resets and aeroplane mode toggle and nothing. Anyone else have this issue?

I want to switch my phone number on my sim only to my contract phone both with id mobile. Also then cancel my sim only after the switch. Can someone get back to me asap. Thanks

Looking for a new sim only deal, wanting a good deal as I've been with you for a while.Although you aren't currently giving me the best deal out there, so wondering what you can do before I switch

I started a contract 7 days ago and started trying to contact you 6 days ago with no success every live chat has ended with being told the systems are down try again in 1 hour. I have tried 4 times now. I have screenshots of the conversations all on different days, the customer service is so bad I would not recommend ID mobile. 

Both my wife & I are coming to the end of our contracts soon. We both enjoyed our time with ID mobile & would like to stay but have seen slightly better deals for us elsewhere. Are you able to offer us an incentive to stay please?

I’m looking to upgrade but there all to expensive compared to what I can get online with the same company 

Existing phone number now with new phone and new network provider on a new contract. Having network issues so would appear not fully transferred. How do I advise ID mobile please

Can you leave this network mid contract due to the provider not providing the contracted terms? I bought this as a 5g phone. 5g barely exists on this network and the 4g is appalling bad to the point it doesn't work. Basically unless you are in a city center the data service is rotten. 

How do I cancel the porting of my number to IDmobile. It’s still with my previous company and I’ve asked them to keep it. I don’t want to go to ID after reading reviews of people losing their numbers. I can’t lose this number as I have someone who depends on it so I don’t want to take the chance.

This has to be the worst Service I’ve ever experienced!!After many many years of being a loyal customer; once they had called me into a long-term contract, I can’t back out Of without penalty, that’s when the Service gets dreadful and there’s no one who will speak to me about it either online or on the phoneIs there any way I can back out of this stupid contract or at least stop it from re-enacting without them Also hurting my credit rating as well?

I’ve been going round in circles for months trying to get my iD Mobile number fixed. I’ve never been able to get a strong mobile signal indoors (thick walls). However, I’m now certain that my Android phone (moto g(6), Model Number (SKU): XT1925-5) which used to work (and has my contacts list on it) is now unable to connect to iD at all, even outside. I also know that phone isn’t on iD’s list of supported models, so I’ve borrowed a device (Google Pixel 3a) that is supported from my father (it still has his contacts, apps etc. on it (not mine)). When I put my iD Mobile SIM in the borrowed Google phone:I can send and receive SMS messages (when outside) I can use 4G Mobile Data (when outside) I’m unable to make or receive calls anywhere, signal or no signal WiFi Calling option does

I purchased a SIM only 1 month plan on 7/4/26. Despite the coverage map showing good results at my work and home address, the signal at my work is terrible inside and outside and hardly able to make calls or go online. My 14 day cooling off period would end 21/4/26, if I return and cancel my monthly sim only plan how can I  retain my mobile number as I would not be able to transfer out in time for the 21st? I don’t want to lose my number, but also don’t want to pay for another month due to the signal issues!

I have been with ID for 6 months of my 12 month contract but the service is rubbish at home, i have had enough of conversations consisting of “Can you hear me” “are you still there” and “I will hang up and call you back”Would love if ID could do me a deal with reduced payment to leave, failing this can I get a PAC code to give to new supplier  and have a new number assigned to the remaining 6 months of this account.Many thanks Russell

I cancelled but was still charged 

I need to cancel the plan ending 803 

Im a very upset customer and I would like to know how much it will cost to get out of my contract as I am sick and tired of the rubbish service ive received from yourselves!!! Constant missed bill dates which is NOT my fault, the fault lays with ID mobile which results in ID mobile cutting off my services which has left me stranded too many times now especially when I was in the middle of the ocean with no mobile services to call for help!!! I've lost count how many times I have detailed my situation and circumstances to ID mobile but it seems that they do not care at all and would rather screw me over every month!!! It seems to me that ID mobile struggle to understand the concept of a specific date for my payment to be taken!! Worst mobile provider ive ever been with and that is a fact! I want my services turned back on as soon as possible where I will pay my outstanding bill tomorrow (14-04-2026) when I put money in the bank to pay it. And then I would like someone from management

Hi, when will my service disconnect please? 

When I miss a call and someone leaves a message, I don't get any notifications, but I do mostly have new voicemail messages to hear.I've used 123 and set it all up, but still not right. I will have to change network as I am losing work calls!

Im a very upset customer and I would like to know how much it will cost to get out of my contract as I am sick and tired of the rubbish service ive received from yourselves!!! Constant missed bill dates which is NOT my fault, the fault lays with ID mobile which results in ID mobile cutting off my services which has left me stranded too many times now especially when I was in the middle of the ocean with no mobile services to call for help!!! I've lost count how many times I have detailed my situation and circumstances to ID mobile but it seems that they do not care at all and would rather screw me over every month!!! It seems to me that ID mobile struggle to understand the concept of a specific date for my payment to be taken!! Worst mobile provider ive ever been with and that is a fact! I want my services turned back on as soon as possible where I will pay my outstanding bill tomorrow (14-04-2026) when I put money in the bank to pay it. And then I would like someone from management

Your live chat is terrible it's none existent.  I am currently with ID mobile, my contract ends tomorrow so I purchased a new SIM only plan. Can I keep my current number I have with you for the new plan?If not I want to cancel my new plan so get someone to contact me!!!!! 

Hi,As name change is not possible on the ID Mobile accounts I wanted to use already suggested option of transfer to other network, changing details there and then joining back ID.I have 2 numbers to my ID account but I want only moving/changing one of them.Is it possible, please?If so what should I do, please?Cheers!Seb

I dont do online chat. I am fustrated already. 4hrs anf getting no where 

​​​​​​please can someone provide the answer for something so simple.  I have decided to leave this poor service provider. You pay what you get! I had no signal for a week now and the customer service goes round in circles! I now requesting my pac code BUT  I can’t receive one because I have no signal to receive the text message! please can you send my pac code in my private message inbox 

I took out my contract based on the fact that my data rolls over to the following months - come to my surprise when I learnt today that it’s only carried to the following month and not thereafter. How ridiculous. What if month 1 and 2 I don’t use my data but month 3 and 4 is extremely busy an I need way more than I have. I think ID needs to look at this - had I’d known I would have take. Out this contract!