Hi I took a esim out on the 14th of January, the signal is bad in my home so I need to to cancel it. In the terms and conditions it said I could cancel within 14 days and just pay for it pro-rarta , I just canceled it and it says 21at of feb? thank you  

Hello, I have requested a leaving cost calculation on 7th Jan. It said final bill would be £73.49 when I have gone to request it again today it says it will be £97.13 does anyone know why this is please?

I'm trying to cancel an account set up for an employee who has now left - I have the phone and password but it says name etc doesn't match. Direct Debit cancelled as phone no longer in use or needed

Thinking of leaving I'd how long do I have to give notice as my network is crap going elsewhere I left my order network for the same reason 

Thinking of leaving I'd how long do I have to give notice as my network is crap going elsewhere I left my order network for the same reason 

I have been trying for a week to get a pac code to keep my id mobile number when my contract ends next week. I tried everything, through the app, using the shortcode and dob, and live chat - where I was basically lied to after being on chat for half an hour and told it was resolved and would come through shortly, only for the same error message! Message as follows: Hi JAMES, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile ID mobile, please assist urgently, I need this PAC code sorted! Regards

I've been having problems with losing signal for several months now. I switched to an eSIM card and the problem is still the same. I've never had this problem with other networks. The problem occurs in different locations.

During a call the call cuts out. When I start again it cuts out usual within 3 mins. How can this be fixed? 

It is like that for 3 days 3 connets in about 10 seconds - idmobile NEVER 

Hi can some one help me I’m requesting a pac code but it’s not giving me one it’s coming up with an error even when I try via text request and on the app can some one get my pac for me please 

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID. Very poor customer service 

how do i request a new esim code (I don not have access to the Id mobile app) or the phone number (not the one on this account ) as I accidentally deleted the esim of my phone after using the one time code. I want to either cancel the contract or get access to it so I can cancel the esim.

id mobil tell me my acount is up and running but when i sing in i get a blank paige,i have altered my pass word still no joy     

Can you please remove my community account?

I cant get my pac code as it says it has running a problem. Can I get a reply for help please?

Hi id mobile i would like to change my number as im getting nuisance calls from people that i dont know or have anything to do with ive tried blocking them but they just call me from other people's numbers which i also keep blocking i would also like my new number to include a 666 digit in my number if thats possible regards Mr Kevin Hartley 🙂 

Is it possible to find out when my contract will end?

I dont do online chat. I am fustrated already. 4hrs anf getting no where 

i want to stop my plan and change network as this network doesnt help you with anything when im paying them every month for a simcard and not being able to use it

I bought an ESIM, which does not have a phone number. As a result, I cannot create an ID mobile account as this is a requirement to do so. I want to cancel my plan, and have cancelled the DD, but am wondering if there is anything else I need to do? Thanks 

Two new agreements taken out for me and my wife, ordered on 23rd November, activated on 26th. But so many issues with activating in the first instance. Looking to exit within my 30 day cooling off period but online chat is telling me I owe £148. Finally she agreed to waive the £148 (although that should even exist in the first place). She’s sent a PAC code, but it still shows the fee!Please, can someone help me exit both mine and my wife’s contract PS: I left a comment on an old thread with the above but wasn’t sure if that was closed and thus wouldn’t get visibility, hence the new post

Good morning,I’m having a bad experience and wondered if anyone else has experienced the same. My contract ends in Feb 2026 so I’m now in the ‘upgrade’ windows so thought I would take advantage on a black friday offer. Firstly used the app and click ‘upgrade’ phone an offer I liked but then I got a pop-up to upgrade the data for no extra cost. I click that but it added £100ish to the upfront cost. I couldn’t see a way to go back so had to scrap that and use a proper browser rather then the app.So removed item from basket, clicked ‘upgrade’ again and selected the same offer.I didn’t realise at the time that it was setting this up as a new account, even though I 100% went through ‘upgrade’ whilst being logged in. I’ve never done an upgrade before and usually switch providers at the end of my contract and request a PAC etc. I thought the process would be the same on an upgrade but without an early exit charge (which was my misunderstanding).

Hi how i need cancel my plan

Please block my this account.

Joined about a week ago and have discovered I am receiving no calls or texts yet I am able to send them to other people.I am in a fully 5G covered area according to the checker on this very website.I can not switch to a 4G signal on my phone.My handset is a relatively new handset - Samsung S25 5G, sold by yourselves (iD mobile), so should be perfectly compatible with your network/masts.Please fix my issue. I am missing multiple very important calls, because so far, your network is atrocious…To add to the mystery, barely 30mins after posting this I receive the ONLY text I have received in over TEN DAYS, from iD Mobile themselves, clearly from your own network, not an outside one like EE O2 etc.So I asked a friend to quickly try sending me a text, thinking it was working. Clearly not.As far as I can tell my handset, your network and masts are compatible but aren’t ‘listening' to other networks.I can