Thinking of leaving?

DPD have lost my parcel and I feel like im going around in circles, called iD, the agent has opened up an investigation however will not send a replacement until investigation is over, my new plan has started but I have no new handset! It's absolutely disgusting, should I cancel my new contract as I am still in the 14 day cancellation window?

Hello, I would like to cancel my £9 monthly contract. I want to keep my SIM card and number, but I no longer wish to continue with the monthly contract. Please stop the automatic renewals for my account. Thank you.

I want to Leave ID as my contract is coming to an end on 09th May 2026. I do not want to switch to any other service provider as well. Simply close my plan/ contract and close the number as well. Can I close it today/ before the contract end date ..?

Hi, I’ve tried to cancel my account several times and have been assured no further money will come out of my account but on requesting a pac code which I was told I already have there is an estimated final bill?! I want to leave ID and have cancelled my direct debit as per the conversation via live chat. Could you please help me to cancel my account without the protracted issues which are ultimately left unresolved to prevent people from leaving the network! I’m very disappointed with the customer service I have received so far.

I’ve been going round in circles for months trying to get my iD Mobile number fixed. I’ve never been able to get a strong mobile signal indoors (thick walls). However, I’m now certain that my Android phone (moto g(6), Model Number (SKU): XT1925-5) which used to work (and has my contacts list on it) is now unable to connect to iD at all, even outside. I also know that phone isn’t on iD’s list of supported models, so I’ve borrowed a device (Google Pixel 3a) that is supported from my father (it still has his contacts, apps etc. on it (not mine)). When I put my iD Mobile SIM in the borrowed Google phone:I can send and receive SMS messages (when outside) I can use 4G Mobile Data (when outside) I’m unable to make or receive calls anywhere, signal or no signal WiFi Calling option does

Can I have a pac code please 

Hello, I requested to leave ID mobile and no longer have a plan with them over 2 weeks now. However the plan seems to have renewed since then and says I owe 12£ balance. 

I moved from EE to ID, using my existing and swapping that over. Ever since I get no end of spam calls, every day.1 day alone I had 10! They come up as mobile numbers a lot of the time as well and I need my number for work.Never had this issue before on any other network, reading through this seems to be some form of data breach and an ID issue (not that they admit this).

I have thrown my old sim cardand when I request my pac code it is sending the code to my old numberhow can I get a pac code given to me

I have thrown my old sim cardand when I request my pac code it is sending the code to my old numberhow can I get a pac code given to me

Hi,  Have just come to the end of my first 24 month contract with id mobile. Am a little amazed that if I look at my upgrade options for a honor magic 5 to upgrade and stay will be more expensive than someone joining as a new customer. I am quoted 55.99 with a 49 pound upfront fee as a new starter, but my upgrade is 59.99 with the same fee. Same data, term length etc.Surely this can't be right. I was very happy to stay but clearly I will just need to move. How is this a good deal for me?  Thanks,  Joey3

When does my contract end and how do I give notice ?

Since leaving Vodafone 3 years ago to ID I can not receive texts or phone calls from Vodafone numbers.  I an call and text them but I don't receive anything back. I have told ID ON MANY OCCATIONS and every contact asks for the same information and nothing gets resolved. This is now impacting my life hugely. Contact with ID is hopeless. I am worried if I leave ID then this issue may remain! I need this sorting ASAP.

I would like to cancel two extra contracts I have with id mobile however I only have the account numbers how do I go about cancelling 

I want to know how much it would be if i cancelled my contract

Supposes to have switches over to ID today from O2. I knew earlier in the week this would be a mess as the sim sent was not recognised and despite my efforts they did not send a reolacement. Now i have no call ability as they ported my number from O2 now left me hanging. Did all the resets and aeroplane mode toggle and nothing. Anyone else have this issue?

I want to switch my phone number on my sim only to my contract phone both with id mobile. Also then cancel my sim only after the switch. Can someone get back to me asap. Thanks

Looking for a new sim only deal, wanting a good deal as I've been with you for a while.Although you aren't currently giving me the best deal out there, so wondering what you can do before I switch

I started a contract 7 days ago and started trying to contact you 6 days ago with no success every live chat has ended with being told the systems are down try again in 1 hour. I have tried 4 times now. I have screenshots of the conversations all on different days, the customer service is so bad I would not recommend ID mobile. 

Both my wife & I are coming to the end of our contracts soon. We both enjoyed our time with ID mobile & would like to stay but have seen slightly better deals for us elsewhere. Are you able to offer us an incentive to stay please?

I’m looking to upgrade but there all to expensive compared to what I can get online with the same company 

Existing phone number now with new phone and new network provider on a new contract. Having network issues so would appear not fully transferred. How do I advise ID mobile please

Can you leave this network mid contract due to the provider not providing the contracted terms? I bought this as a 5g phone. 5g barely exists on this network and the 4g is appalling bad to the point it doesn't work. Basically unless you are in a city center the data service is rotten. 

How do I cancel the porting of my number to IDmobile. It’s still with my previous company and I’ve asked them to keep it. I don’t want to go to ID after reading reviews of people losing their numbers. I can’t lose this number as I have someone who depends on it so I don’t want to take the chance.

This has to be the worst Service I’ve ever experienced!!After many many years of being a loyal customer; once they had called me into a long-term contract, I can’t back out Of without penalty, that’s when the Service gets dreadful and there’s no one who will speak to me about it either online or on the phoneIs there any way I can back out of this stupid contract or at least stop it from re-enacting without them Also hurting my credit rating as well?