Thinking of leaving?

Hi ive been waiting months now for my numbers to switch to ID from Sky. I've had to request new pac codes from sky as they said the switch was cancelled by ID due to system issues. I now can't switch my numbers as the app and tech team say they can't sort it. I really want to know what is going on. If it can't be sorted I demand to leave without any ETC's as its not my fault. Please Help!!!

i want to stop my plan and change network as this network doesnt help you with anything when im paying them every month for a simcard and not being able to use it

I can’t take how badly ID mobile show bills and money owed.  my contract started 17/11 and I’m in my last month. Payment (£41) will be taken in a couple of days. HOWEVER:text for a PAC and I’m told I’ll be billed £66. Even worse?? On my account it says I owe £41 for October-November (this month) BUT - payment will be taken on DECEMBER FIRST??? WHAT???  what I love best is underneath this is the option to look at a bill “breakdown” and their breakdown says “line rental £41”. Great breakdown. Especially considering this contract included the phone purchase.  NO ABILITY TO GO GO SIM ONLY. NO ONE TO TALK TO. TOTAL MISINFORMATION ON WEBSITE, RANDOM AMOUNTS IM BEING TOLD ID HAVE TO PAY TO SWITCH EVEN THOUGH IM OUT OF CONTRACT, WRONG PAYMENT DATE BEING SHOWN FOR DECEMBER FOR A OCTOBER TO NOVEMBER BILLING PERIOD.  AND: I have an email FINALLY offering a sim only deal. Go to log in and what happens? All I’m being offered is a UPGRADE. I don’t want a new phone, and I certainly don’t want the ins

I am in my final month, have paid bill which takes line rental up to the day before the two years.  But PAC says there would be a payment due.  I would expect this to be £0

Mo one is helping me I have 3 accounts can only see one on app please help  Otherwise I'll have to leave and find another provider shame I was happy with id

No network coverage since December 2025 when they turned off 3G in my area...  No planned fix.Jumped through hoops doing all their nonsense troubleshooting... New SIM card because that might be the problem... All while they knew the issue was the mast outage ... Finally find this out and raise a complaint to exit contract as no planned fix…Then comes more lies...I tell them from the start I need to discuss the issue via chat or email because NEWSFLASH! I CANT MAKE or TAKE CALLS!!!.... But NOOOOO they keep calling me.Finally after days of emailing to say why are you still calling and them apologising and promising to email.. I happen to be in another area when they call and I'm able to answer but its breaking up and the call eventually drops.... So they've seen first hand the problems , you'd think the penny would drop.... But alas Noooo.... They call again.This is how the call goes…ID: "We can see there is an outage in your area with no planned fix we can offer 3 months free line renta

Are you telling me that you expect other users who better things to do to do your work of sorting g out my issues. This is ridiculous. You need to change your customer service. Policy. I can't wait to end this contract. If there is one thing I know. I am a very patient person. To think I was going g to sign my children on your network. Even posting a write up doesnt work    

I need to cancel a SIM card that is t in my Idmobile account

Phone number not connected. Need a PAC as want to leave ID 

Hello, my contract is in the last month, and I'm upgrading elsewhere, how do I finish my contract with yourselfs.

I  choose to end my plan today, my estimated final bill will be £108.52. how to pay this today ??

How do I delete my community account and questions/answers ?

Just over a week ago I switched to ID Mobile requesting an eSIM and providing a PAC code to get my existing mobile number transferred. My eSIM appeared to download and install okay but switching to using the eSIM was not an intuitive process. I created a question to get some help, I got a single reply and I am still unsure whether this was provided by someone from ID Mobile or another ID Mobile customer.  I solved this issue myself by a very hit and miss approach.  So I thought my problems were over however I now find that my old mobile number has not been transferred since if I make a call the number displayed on the receiving phone is the number issued by ID Mobile. If a phone calls my old mobile number the call is put through to a voicemail on my old network provider. What is more confusing is WhatsApp works fine I can send and receive messages and I have changed nothing in WhatsApp so it must be using by old mobile number. Text messaging is totally different I can neither send nor

Cześć, jestem z wami od wielu lat. Mam możliwość przedłużenia umowy, ale szczerze mówiąc, tylko jeden telefon – Pixel 11 – jest w dobrej cenie, a wolałbym Galaxy 26.

On live chat and being asked to upload a driving licence and photo selfie of me holding it !! what joke is this ? I have asked for a written policy with agent “Zintie” but no response all i want to know is why 3 DDs are leaving my account what is the point of a customer PIN if they are asking for personal information like this JUST for customer service !!!!!!! 

Recently was order sim only plan unfortunately sim dint received & also I received a email from your side price will be increased so I don’t want cancellation my order please 

I’ve discovered I’m still paying for my child’s first phone despite them having a different contract for the last three years, how on earth do I cancel this monthluy withdrawl without just cancelling the DD? The number is no longer in use so I can’t recieve texts or log in to ID Mobile on the phone to go to Plans and Cancel. Any help would be greatly appreciated, obviously I can’t ring anyone to just ask!

I cannot make out going calls since switching I will cancel if not fixed ! 

Hi Am fed up with ID. Since I started my contract it was not the best and most of the time whenever I was on the line it disconnected me very often, but now is so bad I can't even use phone properly most of the time. How much would.cost me to finish/cancel the contract? 

My contract ends today 31/08/26 and upon requesting.y PAC code I've been estimated a final bill of £176.83 !. My monthly bill is around £50. Why is the final bill so high and when can I leave and transfer my PAC and pay a sensible final bill

Hi. my contract is coming to an end and I want to cancel but was thinking of switching to sim only. What’s the best way to do this.m? Can I just switch or do I need a new sim and then cancel the old? 

Can I get my credit back in my account as signal and call dropping is getting worse and I’m going to O2

I want to leave I'd at the end of my plan which I think is 20/11/26.  How do I do this without any charges and how do I notify you? Do I simply request a PAC code? Thanks. Stevie

My father's passed away i need to end his contract 

Hi,I'd like some help with my contract, please.I bought a SIM-only plan with iD Mobile on 22nd July. I thought my Tesco Mobile contract was ending in September, so I planned to switch. I've since found out my Tesco contract actually runs until next year.I haven't activated the iD SIM and haven't used any data, calls or texts, but I'm being billed for it. It was a genuine mistake I made while I was off my medication and not thinking clearly.Could you please cancel the contract, and could the early exit fee be waived given the circumstances? If that's not possible, please could you tell me what my options are and what each would cost?Thank you,