how do i request a new esim code (I don not have access to the Id mobile app) or the phone number (not the one on this account ) as I accidentally deleted the esim of my phone after using the one time code. I want to either cancel the contract or get access to it so I can cancel the esim.

id mobil tell me my acount is up and running but when i sing in i get a blank paige,i have altered my pass word still no joy     

Can you please remove my community account?

I wanna leave id mobile but can’t because for 3 months now, and despite making time to spend precious time troubleshooting the problem, I still get no data or network service so can’t make calls, can’t receive calls, can’t send text messages and can’t get none.  This also means I can’t get a PAC, so I can’t leave id mobile, and I ain’t gonna pay another month for data and a network service I ain’t been getting.  I raised an complaint and they said to go to the store and get PAC, the store say get it from id mobile.  How do I get a PAC to leave id mobile if I can’t get and send texts and make or get calls?  

I cant get my pac code as it says it has running a problem. Can I get a reply for help please?

Hi id mobile i would like to change my number as im getting nuisance calls from people that i dont know or have anything to do with ive tried blocking them but they just call me from other people's numbers which i also keep blocking i would also like my new number to include a 666 digit in my number if thats possible regards Mr Kevin Hartley 🙂 

Is it possible to find out when my contract will end?

I dont do online chat. I am fustrated already. 4hrs anf getting no where 

i want to stop my plan and change network as this network doesnt help you with anything when im paying them every month for a simcard and not being able to use it

I’ve been your customer for 2 years now. At the end of November, I took out an upgrade with you. Unfortunately, the handset was never delivered to me - it went out via DPD on 27 November and I had a delivery window, but it didn’t arrive. After some trouble with the online customer service chat, I got a call from ID Mobile complaints. I was told on 28 November that an investigation had been raised, and that DPD would respond within 7 working days. Since then, I have called the ID Mobile Complaints team 5 times. The 7 working days for the DPD investigation have elapsed, but I’m told DPD haven’t responded so I can’t cancel my upgrade or get a replacement handset. I was told I’d get a call back from an ID Mobile manager yesterday, but that didn’t happen. I’m struggling to feel that anyone is going to help me with this - can you? Or can one of your team contact me to help, as customer service refuse to do anything?

I bought an ESIM, which does not have a phone number. As a result, I cannot create an ID mobile account as this is a requirement to do so. I want to cancel my plan, and have cancelled the DD, but am wondering if there is anything else I need to do? Thanks 

Two new agreements taken out for me and my wife, ordered on 23rd November, activated on 26th. But so many issues with activating in the first instance. Looking to exit within my 30 day cooling off period but online chat is telling me I owe £148. Finally she agreed to waive the £148 (although that should even exist in the first place). She’s sent a PAC code, but it still shows the fee!Please, can someone help me exit both mine and my wife’s contract PS: I left a comment on an old thread with the above but wasn’t sure if that was closed and thus wouldn’t get visibility, hence the new post

Good morning,I’m having a bad experience and wondered if anyone else has experienced the same. My contract ends in Feb 2026 so I’m now in the ‘upgrade’ windows so thought I would take advantage on a black friday offer. Firstly used the app and click ‘upgrade’ phone an offer I liked but then I got a pop-up to upgrade the data for no extra cost. I click that but it added £100ish to the upfront cost. I couldn’t see a way to go back so had to scrap that and use a proper browser rather then the app.So removed item from basket, clicked ‘upgrade’ again and selected the same offer.I didn’t realise at the time that it was setting this up as a new account, even though I 100% went through ‘upgrade’ whilst being logged in. I’ve never done an upgrade before and usually switch providers at the end of my contract and request a PAC etc. I thought the process would be the same on an upgrade but without an early exit charge (which was my misunderstanding).

Hi how i need cancel my plan

Please block my this account.

Joined about a week ago and have discovered I am receiving no calls or texts yet I am able to send them to other people.I am in a fully 5G covered area according to the checker on this very website.I can not switch to a 4G signal on my phone.My handset is a relatively new handset - Samsung S25 5G, sold by yourselves (iD mobile), so should be perfectly compatible with your network/masts.Please fix my issue. I am missing multiple very important calls, because so far, your network is atrocious…To add to the mystery, barely 30mins after posting this I receive the ONLY text I have received in over TEN DAYS, from iD Mobile themselves, clearly from your own network, not an outside one like EE O2 etc.So I asked a friend to quickly try sending me a text, thinking it was working. Clearly not.As far as I can tell my handset, your network and masts are compatible but aren’t ‘listening' to other networks.I can

The signal seems to be really poor where I live and in some places the connection is no existent. This was made even more noticeable when my internet went off the other day and i had to try and rely solely on my phone.Sitting right now it is 1bar 4g, at my daughter's dance class it is zero, and many other places along the M8 it is very poor.I want to transfer my number to a different provider, and then give this SIM to my son as I am happy to pay the remaining months, and he will use it more for emergency phone/message/tracking type thing. What is the best way to do this?

iD Mobile There is no ID mobile net work coverage outside .The phone never connects to ID mobile and only  connects to WiFi whem indoors 

My daughter’s phone is broken and cannot receive text messages. I want to cancel her plan (I am able to cancel from November). However I can’t do this online or via the app as a text message is sent to the phone and the phone can’t receive text messages. Is there a number I can call or an email address to cancel the plan?

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID. Very poor customer service 

can anyone help me to cancel my account? my contract started on 24 July 25, and i purchased it  online so i have 30 days cool off. but id mobile agent stated i must cancel via carphone warehouse. carphone warehouse say that as i’m outwith their 14 day cooling off, the cancellation needs to be done by ID mobile as they are not providing an effective service by there poor coverage.  ive been disconnected from agents repeatedly on live chat. can i contact someone by email? im worried my 30 days cooling off period will end before ive been able to make proper contact with id mob. hope someone can help. TIA    

As per the title and the same as the many many symptoms that other people have mentioned, I really don’t want to repeat them as you know what they are. Phone is a Pixel 10 Pro with all the latest updates and it doesn’t matter where in the UK I call from.  I’ve been through all of the suggested phone related issues.  Please help!!!

Why are the staff in Cape Town so rude, patronising and degrading? I have a contract due for renewal, and found it is more expensive to upgrade rather than be a new customer (so much for loyalty!!)I had the displeasure of calling Cape Town to discuss this and was met with a torrent of lies, and downright rudeness. At least two managers have admitted lying to me (on recorded calls) and numerous agents who simply do not listen and do not want to assist customers. Promise after promise not delivered, and even been shouted at by a manager. Does anyone have a phone number for the Executives Office as Cape Town have informed me they do not have a head office complaints team in the UK (they do, but they don’t want you speaking to them), its an Ofcom requirement and they say they don’t exist, all Cape Town want to do is deadlock

On the page explaining how to raise a complaint https://www.idmobile.co.uk/help-and-advice/complaints-procedure it says you need to “Click on the button below and fill out a simple form”The button does not existIt’s almost like ID don’t want to know when things go wrong...

I'm with iD mobile under contract for another 18 or so months. The phone service is shockingly bad when I stay at my partner's address. Been through it all with them and no resolution. Letter of deadlock issued etc. Early termination fee around £450... using a PAC.However this means paying up for something I will no longer be able to access, effectively ending all ties with iD mobile. I will keep handset obviously that came with contract but lose all services despite effectively paying for them 'in advance.'  Alternatively, I'm happy to keep paying the monthly fee as agreed under contract and possibly get a new number from iD and use this in conjunction with a tablet for travel use.I want to keep my long term existing number for mobile phone use and go back to O2 who I know provide better signal in the area I have the problem. The only way I can see to do this is to request PAC and port number and initiate a new second co