Thinking of leaving?

Got a question about cancelling your iD Mobile plan or switching to another network? Ask it here!

  • 36 Topics
  • 209 Replies

36 Topics

K
Newbie
KwamzNewbie
asked in Thinking of leaving?

PAC

I have requested a PAC code in which it asked me for the DOB but however it states that my DOB is wrong which is not possible. And I have no idea how this can be fixed and is beginning to worry me. Is there no other way a PAC can be requested.

1
andewhite
Legend
3 days ago
R
Rookie
RicoRookie
asked in Thinking of leaving?

help

For 10 days now no access to my data. When i complaint on id mobile vulnerable customer line or on chat their response1 id mobile respond it is fixed2 tell me to add on moneyNothing worked and out if pocket and without essentials access appsNow the vulnerable customer number is not responding and chat impossible to findit is appauling please Act now id mobile ref 442173055

2
R
Rookie
3 days ago
filthiest
Newbie
filthiestNewbie
asked in Thinking of leaving?

How do I know my last day?

I clicked on 'Yes, cancel it' a few days ago under 'Leave id' as I've moved to another network. I've received nothing from id Mobile to confirm that I've requested this, or what my last day will be before being disconnected, and I cannot find anywhere on the app either that shows this information.

6
Tom
iD Mobile Employee
5 days ago
S
Newbie
Steve McGillNewbie
asked in Thinking of leaving?

Final Bill

How do I get a copy of my final bill as I can’t login anymore.  Going round in circles with Live Chat.

6
B
Newbie
6 days ago
P
Newbie
pjw67Newbie
asked in Thinking of leaving?

Why is there no live chat or any other way to contact anyone at ID?

Why is there no live chat or any other way to contact anyone at ID? I’ve been going round in circles for half an hour and keep coming to the same page saying how live chat is available?

3
P
Newbie
6 days ago
J
Civilian
JessicarlucyCivilian
asked in Thinking of leaving?

End of contract fees

I’m trying to end my contract as i know I’m coming to the end of it as I’m being encouraged to upgrade. I want to leave ID but keep my number. I have been informed of how much it will cost to leave but instead of going down as I am paying my contract off, it seems to be going up? I know I need to give 30 days notice but I have no idea when my contract ends but I also don’t want to be a charged an early leaving fee. Any help please? 

2
Tom
iD Mobile Employee
8 days ago
Hamish Russell Thoburn
Civilian
Hamish Russell ThoburnCivilian
asked in Thinking of leaving?

dont recognise the phone number linked to my account

I don’t recognise the number registered to my account.I’ve closed the bank account attached to the bill payments so payment always goes to a legal firm to collect payments,  I need to talk to a human to explain the above and set up a new method of payment.

4
Kash
iD Mobile Employee
8 days ago
R
Rookie
RicoRookie
asked in Thinking of leaving?

Is ID mobile / Curry is run by bots, blocking datas and roaming in france/spain

I am upset and appauled  ID mobike do not have human customer service so stucked without essentials apps in europe.I am on a contract with ID mobile  with 30gb roaming allowances. When I entered france, ID mobile send me a rate advice roaming text althrough when i looked at my account, it show my service was served by the id mobile network and the unused datas was 69 gb in my credit. No issue accessing my datas, calls, text. 6 days later i received the same text, no issue again again large data credit on my account and cover under an ID mobile network in France, datas worked perfectly until even in remote area until ID mobile send me another roaming text 10 days later and decided to block only my data,  my account now showing 25Gb of roaming credit, texts and calls worked which i cannot used.The complaint is : it is impossible to connect with an human at id mobile to ask for help. Either in App or online, ID mobile send you to Ai automated services and put barriers for help. There is n

2
R
Rookie
10 days ago
M
Newbie
MDCQNewbie
asked in Thinking of leaving?

Cancel my contract

I am within 14 days of starting my contract and wish to cancel because my phone is not making or receiving any calls.However I received a text telling me:Hi CHRISTOPHER, your estimated final bill will be £174.17 if you choose to end your plan today. This consists of the line rental for the remaining months of your contract (if any) and any billed amount, but excludes any unbilled usage. You can cancel your plan in the iD Mobile app. For more info about cancelling your plan, visit idmobile.co.uk/ret-canc. For detailed switching info, visit idmobile.co.uk/paymswitching or check your email. Please contact us at idmobile.co.uk/contact-us if you require information sent by post.How can this be when I am within 14 days of starting my contract? 

2
Kash
iD Mobile Employee
12 days ago
Mike Heath
Newbie
Mike HeathNewbie
asked in Thinking of leaving?

Fixed price contract increased ?

After my brain injury my son helped arrange my contract to purchase my iPhone with a call and data plan over 24 months but Id increased monthly payments for CPI on both purchase and plan costs. How do I get my phone and move my call and data plan to a reasonable provider like Giffgaff?

2
Kash
iD Mobile Employee
14 days ago
T
Civilian
TerranceCivilian
asked in Thinking of leaving?

Want to cancel my contract. Don't have the SIM.

How do I go about cancelling my contract without the SIM?

3
Kash
iD Mobile Employee
14 days ago
S
Newbie
SufiyaanNewbie
asked in Thinking of leaving?

How to get a new PAC code?

The app is giving me the same PAC code which does not work when I want to switch to Lebara. i requested a PAC from Lebara to transfer to ID for 24th May. I did not like the slow speed of iD so therefore I wanted to cancel the port in request and ID said they had cancelled it. Then I put back my old Lebara sim. I woke up today and my lebara sim does not work. I called lebara with another device and they said the number had transferred so I need to request a PAC from ID mobile. I got the id mobile pac code but it doesn’t work in the port in form of lebara. The iD team have kept saying that the number hasn’t fully transferred to iD and that they will do it by 6pm at the end of the day for the past 3 days.Can someone from the iD team just provide me a new PAC code so I can have my number back in my Lebara sim??? 

1
Kash
iD Mobile Employee
18 days ago
Ian Mac14
Newbie
Ian Mac14Newbie
asked in Thinking of leaving?

ian Macpherson

Unable to login.will not accept my details 

1
Kash
iD Mobile Employee
20 days ago
A
Anonymous
asked in Thinking of leaving?

account removal

How do I disassociate myself from iD and the id community. Can't find anywhere close either account.I am not prepared to spend hours on live cgasts because nothing works.

2
A
21 days ago
M
Newbie
mrkibblesayswhatNewbie
asked in Thinking of leaving?

Early termination fee descrepancy

I currently pay 45.30 a month (up from 41.99) due to CPI and sold my phone to pay off the remainder of the contract.Now my contract officially ends on the 11/08/25 which is about 14 and a half months away.£45.30 * 14.5 = £656 according to my calculations.Yet ID want to charge me £791 which is a difference of £135!!Am I missing something here or is ID’s termination fee hit and very much miss?

1
M
Newbie
21 days ago
C
Newbie
ClaresmobikeNewbie
asked in Thinking of leaving?

why am i being charged line rental to leave when i am out if contract

Why am I being charged line rental to leave when I am out of contract ?

4
Tom
iD Mobile Employee
21 days ago
Celia Alicante
Civilian
Celia AlicanteCivilian
asked in Thinking of leaving?

How to close account? No longer know phone number, left the Uk permanently, still being billed from account not used since 2019

Hi,I am trying to close my ID mobile account, opened and used for a few months in 2019. I no longer have the sim card, can’t find a trace of what my ph number used to be (so unable to login), and have been under chemotherapy treatment for most of the last nearly four years.During this time, ID mobile keeps sending me a bill for £5 every month, and there does not seem to be a way to contact them to stop this. The contact number does not work from overseas, I can’t find a alternative contact method, and the chatbot just goes in circles.How can I end this contract? Thanks in advance.

2
Tyler
iD Mobile Employee
25 days ago
Marta Andres
Newbie
Marta AndresNewbie
asked in Thinking of leaving?

iphone 15 pro max stock

I’m looking to buy the iPhone 15 pro max sim free but it’s out of stock, any ideas when it will come back and is there any way for me to get notified? 

2
Tom
iD Mobile Employee
25 days ago
T
Newbie
Tam2020Newbie
asked in Thinking of leaving?

bad service

Signed up for eSIM gave bank details gave card details all i have been offered is access to this and a bunch of community emails. where are the staff/emails to set up my phone number ?

3
Tom
iD Mobile Employee
27 days ago
F
Newbie
freijasamaNewbie
asked in Thinking of leaving?

Disconnected and cannot get PAC

Hi all I am hoping someone can help here as I am getting nowhere fast with the live chat support, despite contacting them 4 times now. Long story short is that I moved from Vodafone to ID earlier this week, but the signal and 5G coverage is really poor - most of the time I would only have 1 bar. My wife also moved and is having the same experience (we’ve not moved her yet as this palaver is still ongoing). Upon contacting Live Chat they said they would cancel my contract as I was within the 30 day cooling off period. They did this and said I would move to Pay As You Go - this is where my problems have started.I requested they sent me a PAC code to transfer my mobile, but this has not been forthcoming - they said it will be emailed but nothing has been delivered. I’ve also tried to get this was the SMS method, but the automated service does not respond. To compound issues, my number has seemingly been stopped and I get not data service. I am also unable to log into the website or the ap

1
Tyler
iD Mobile Employee
1 month ago
B
Newbie
barjohn55Newbie
asked in Thinking of leaving?

Requested PAC code but it is already expired

Hi, I requested a PAC code to transfer my mobile number but the new PAC code is already expired.   

1
Tom
iD Mobile Employee
1 month ago
Mihaela Mare
Newbie
Mihaela MareNewbie
asked in Thinking of leaving?

Paying off contract early

Hi there. I would like to pay my contact off early what is the best step to take. I am unable to contact anyone and have not found any information on this. Thanks   

6
Kash
iD Mobile Employee
1 month ago
R
Civilian
Russell BurdenCivilian
asked in Thinking of leaving?

Need a PAC code but ive lost my phone

I lost my phone while on holiday. I have been into Currys today to get a new SIM card, they told me I can transfer my old number onto it but I’m unsure how to do this or get my PAC code without my phone. TIA  

1
Kash
iD Mobile Employee
2 months ago
I
Newbie
IssaahmadNewbie
posted in Thinking of leaving?

cancellation

Iam not use the ID mobile sim card yet..

2
Lauren
iD Mobile Employee
2 months ago
pweb32
Newbie
pweb32Newbie
asked in Thinking of leaving?

Cancel sim only during 14 day cooling off period

Hi I have received my sim card , haven't put it in my phone yet , but I want to use the 14 day cooling off period to cancel it. Can you tell me how I do this please. 

18
Kash
iD Mobile Employee
3 months ago
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