Thinking of leaving?

Today, I am disgusted with ID’s service. A week or so ago I had eye operations resulting in very poor vision. I set up my account and my wife’s account, as my wife is not tech or internet savvy. I have pin for her chat and mine. I was persuaded to update our sim, and where an eSIM was said to be quicker. I updated SIM’s on both iPhones 13’s running exactly the same software, and that’s when the nightmare started. Could not make calls out or receive calls and where currently I’m reliant on them (aged 73, 2 x cancer, before my eyesight problems, and leaky aortic heart valve) so I rely on the mobile. My wife is 71. Tried to find a way of calling ID mobile. NO such luck, as it goes to a rubbish answerphone. Then had to try and go via my Apple Mac desktop with text setting massive. Got on to chat, explained the predicament, and the chat went on for about an hour, where first of all it was cited that the 3 network had problems in my area, which was not true, as I’d already checked that. Then was asked to reset both phones, which I’d already done. I deleted both eSims, then got new eSIMS, to no avail. You name it I had tried it. I explained that something was awry, and straight away after first blaming 3 for non existent works in the area, they then blamed Apple, even though Apple had run hardware diagnostics on both phones, showing there was no hardware or system software problems at all. I asked if there was a tech there who could ensure we had the right settings...IGNORED. Then I was asked to get a new physical sim for both phones taking 2-3 days, which would mean me having no communication from hospitals where I’m awaiting a call. They then said I should take both phones to the Apple Store….SOME MILES AWAY where I can’t see much at present anyway, which I made known. They then said I should take both phones to Curry's, again impossible as I can’t see much let alone drive, or even get a bus, as I would not know where buses ran or where bus stops were, let alone which stops. I suggested there must be a tech person, because the eSIM gave no specific settings for it, only how to install it and auto activate, and where new settings appeared when the eSIM was activated, none of which I was told what to use. Eventually the chat was abruptly and deliberately terminated, where I had never been rude, but made clear how worried I was, as being virtually blind is a new thing for me, and if it wasn’t for voice control I’d be lost. So then I was immediately presented with a feedback which I hadn’t asked for, and which deliberately finished the chat to a HUMAN, without any resolution and where she knew how vulnerable I am. It was then suggested she could not communicate with me over my wife’s account, and that I would have to log in on that account, which WOULD THEN TERMINATE THE CHAt I WAS ON EVEN if on a new window on the Mac. ALL IN ALL THOROUGHLY DISGUStED WITH ID MOBILE

I would like to leave ID mobile But when I click on the appropriate option I get this

So I switched to ID 3 months ago . Since I have had it I can’t ring any landlines. I have spent quite literally over 24 hours online over 3 months trying to sort it out . I have had the latest replacement sim come out and still once again it does not ring landlines . I have unlimited minutes pay my bills via direct debit yet I’m getting no service for what I am paying for . This seems to be an issue for lots of people on here ! What on earth is the problem ????

Started with ID Mobile on July 28th and have had nothing but trouble. My husband and I are nearly 80 to begin with, need access to doctors, health line if we need help. Put on Volte etc but still does nothing! I have a new A36 Samsung phone but does not help with this signal. Never, ever had anything like this before with any other mobile operator. What is wrong? Please someone help us! My husband has angina too which makes matters a lot worse. So worried!!

Had idmobile for 5 months not even noticed, Calls not coming through as mostly use messenger and what’s app, first noticed yesterday didnt go to voicemail but I changed that in settings now the incoming calls just ring out. Tried to access your new app is useless as it requests a text to send out the pass code. ???? PS, it doesn’t seem to be a category so I’m going to tick a topic it thinking of leaving.

Hello. Planning to leave ID from September this year basically when my contract is ending. Do I need to give a notice? Thanks

I have recently purchased a new sim from Idmobile, I have had no signal since a week past on Saturday (ML6 9HW). I have tried numerous different options to correct the problem but nothing seems to work, I have an IPhone, Can you please assist. Martin

Why is it so difficult to contact someone at iD? Can't wait for me contract to end so that I can join a service that I can talk to.

Hi I have seen similar posts but I wanted to double check one thing. If my contract already ended and I want to leave by using a PAC to transfer to another provider with my number, I understand I will be charged only for what I used from last bill to the transfer. SO to clarify, out of 30days bill I pay only for those days I use ID: so if my plan cost e.g. 12 pounds a month , 12 pounds is divided per 30 days > 40 p a day?Thanks

My mother has recently passed away

Good afternoon, I would really like to upgrade my phone however the phone I would like you have on your plans if I were a new customer but not as an existing customer. Is there anything you can do to supply the phone I like on the contract that would be suitable for me or would I need to leave and rejoin ID mobile to get the deal that I want.

My wife and I have Pixel 7 and 8 phones respectively. Both of us have always experienced poor signal when making and receiving phone calls, especially when at home. We use our phones for work and can no longer tolerate this poor service. We have tried all of the advice provided on these topics by this forum and nothing has helped. Due to this we need to be able to cancel our contracts (at no cost) as we are not being provided with the level of service we are paying for. Please advise how we can do this.

How long have I got left on my contract please

I have recently been a victim of identity fraud and have had an account set up in my name. All direct debits have been cancelled, and the police are involved, but i need the account terminated. I tried reporting via your online form, but got no response.

Hello, if the provider (ID MOBILE), without informing, not providing services as it says in my contract, can im able to break my agreement? As i know that's why we singing agreement's. Thanks.

Dear iD Mobile Community I recently switched my mobile service from O2 to iD Mobile. Since the transition, I have been experiencing an issue where I am not able to see the caller ID on any incoming calls. All calls I receive are displayed as "Unknown" or "No Caller ID", regardless of who is calling. I have already taken the following steps to troubleshoot the issue: 1. Checked with multiple contacts (friends and family) — None of them have enabled any setting to withhold their caller ID. 2. Verified with multiple devices — I’ve tested the SIM in another phone and still face the same issue. 3. Phone settings reviewed — Caller ID settings on my phone are correctly configured to allow incoming caller information. It’s clear the problem began immediately after switching to iD Mobile, and KEEP MY NUMBER. The ID Sim was working perfectly before Keep My Number. I have changed the physical sim on advise of ID Mobile Team. ID Technical Team is investigating but its 3rd month I am bearing with all calls as UNKNOWN. MOBILE SHARP AQUOS R.6 PHYSICAL SIM. Any Insights are highly appreciated. Thank you for your support.

I have a Google Pixel 7 and have just left Smarty to come to ID. They both use same network but my data connection with ID is shocking!!

I wanted to cancel my phone contract and return it

My son's Sim was blocked but I keep paying for the subscription, I need to cancel it but it's still blocked and I cannot add it on my app

Tried to cancel sim only contract as this has come to an end. I had no response so cancelled the direct debit. Then got an email wanting to know why I’d cancelled and how this would affect my credit rating!!!! I can’t cancel my contract because I don’t know what my phone no is . I have used this sim for data only and apparently my tablet doesn’t know my phone no either so I can’t get into my account to cancel it. Any idea’s would be welcome.

I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine. I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have. How do I cancel? I have already paid for 5 months for something I can’t use.

I’m a new customer and cancelled my 12-month SIM-only contract just 24 hours after receiving the SIM due to poor data signal (I can’t live with it!). I cancelled via chat, and the agent said my account would be switched to PAYG within 10 minutes and stay that way until I use my PAC to transfer to another network. It’s been a few hours, but the app still shows I’m on the 12-month plan. How can I confirm that the cancellation went through? Should I go ahead and use my PAC to switch networks, or could that trigger a penalty—even though I’m within the cooling-off period?

HI There, I’m really at a loss for what to do. Usually, with most issues with my previous provider, I would pick up the phone and speak with an advisor. I have had my phone for a few months now so i’m well past the point of returning my phone as part of the 14 day cooling off period. I have struggled since day one with data phone reception. I live in Cornwall and had no idea that it would be as bad as this. I have come from EE which wasn’t always ideal but this is beyond a joke. If I go out anywhere, i’m constantly having to tether to my husband’s EE mobile phone as his is much better in places where I would always get phone reception and internet. When I look online, i’m being told that the reception is fine and that I should be at the very least getting 4G but i’m not. I don’t think the online system is very accurate in rural areas. I’ve also struggled with network outages and updates leaving me unable to make or receive calls on numerous occasions! I want to end my contract as I feel that ID mobile aren’t meeting their contractual obligations - I have tried getting a new sim card and the issues are still the same. I find it hard to believe that this is an issue with my phone as it’s a brand new phone. If this was a refurbished phone then I would be more inclined to think that could be the issue. I pay over £40 a month for a mobile which I can barely use unless i’m connected to wi-fi. Given that we are in 2025, this is not the service I would expect. I am happy to return the phone to whoever, but essentially, I want out of my contract. I don’t want a refund or any such like, I just want to be able to cancel my contract without having to buy myself out! I tried to speak with someone from the Curry’s store I purchased the phone from but they were in the same position - there is no call centre they can speak to! What are we supposed to do in these situations? Please could someone contact me about this.

I'm currently an id mobile customer but have seen a better upgrade on carphone warehouse which is still with the id mobile network. How do I keep my phone number if I purchase through carphone warehouse? Do I just ask for a pac code like I usually would?

Planning to leave ID today as my contract ended . Why it's says I will be charged £ 115 for leaving ? That's ridiculous 🤦🏻‍♀️