No phone signal, I am a vulnerable customer, who needs phone to be working so hospital and GP can call me. New customer of Idmobile | iD Mobile Community
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No phone signal, I am a vulnerable customer, who needs phone to be working so hospital and GP can call me. New customer of Idmobile

  • July 29, 2025
  • 1 reply
  • 31 views
M
New Contributor

I have recently purchased a new sim from Idmobile, I have had no signal since a week past on Saturday (ML6 9HW).

 I have tried numerous different options to correct the problem but nothing seems to work, I have an IPhone, Can you please assist.

Martin

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 30, 2025

    Hi there ​@mtallison, we’re very sorry to hear that. I can’t see any issues in the area at the moment. Have you tried restarting your network settings and restarting your phone?

     

    Also, I see in your title that you’re a vulnerable customer, so it may be worth reaching out to our vulnerable customers team if you can. Please find more details on how to contact them here:

     

    https://www.idmobile.co.uk/legal/accessibility

     

    Thanks,

    Tyler

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