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daniiiiiv
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daniiiiiv
started this topic

How you can make an answer better

Hi all! :) I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provi...
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
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iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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276 Topics

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cheapopete Civilian

How can I close a sim only account to stop bills. Not used for 2 years forgot number.
Solved

I'm partly deaf with severe tinnitus and can't hear some words on phone services. Can't get on chat, it's often not working as far as I can tell. So how do I close an account I can no longer use, if I don't know the phone number. Thanx in advance for anyone who can help. 🙂

30 4
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4 hours ago
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Marsargo99

Transaction screen keeps refreshing and i get charged each time
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Hi there, I’m trying to purchase an iPhone XR and am up to the payment page where ID takes 0.01 away for the transaction to process, however, this page has refreshed 3 times on my iPad and charged me the 0.01 as well as my phone when I tried on there for a total of 4 times. I’m not bothered about be...

20 1
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1 day ago
rliu1990

30 day period for cancellation
Question

Hi I'm cancelling my contract for 3, I've received their SIM and the phone number will be transferred tomorrow, 13 September. My billing month runs from 15th to 14th, so I would have had another month starting from 15 September. I am on a rolling monthly SIM only contract. Will I be charged for 15 S...

16 1
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1 day ago
Manuelgiglio06

I have minutes left,but i can’t make any calls
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Hi,I’ve tried to call,but there’s always this message saying that I’ve reached my capped limit,so I must pay or increase my extra usage limit. The problem is,I’ve got a lot of minutes left,I’ve never been late with any payment (even the latest,it says I don’t have to pay any extra) and I increased m...

10 1
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1 day ago
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Eldarvox Civilian

No signal, so want to end contract & return phone
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joined ID Mobile in April, and despite checking on line the network coverage map assuring me I had a good signal I found that I was unable to use my phone for voice or data in the house and really outside. I knew I would be moving house so waited till the move in July after checking the coverage map...

28 1
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1 day ago
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Nmattogno

I need proof of purchase and I cant seem to be able to get it anywhere in my account!
Question

I have been trying to get a proof of purchase from Idmobile to claim a warranty repair for my Huawei and it seems just imposible! Could you tel me how to request ine as soon as possible as i need to send my phone to the repair center and I can’t afford to be without my phone for much longer? It shou...

26 1
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2 days ago
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Taimoor Rookie

Who should I complain to about lack of or poor coverage - 3 or iD
Question

Is it better for me to complain to 3 or iD for my poor signal problems as well as slow speeds because I haven’t tried complaining to iD yet - I’ve complained to 3 but they’re quite slow in actually doing some fixing - is iD able to put any sort of pressure on 3 or not?

35 1
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2 days ago
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Taimoor Rookie

Carrier aggregation on iD Mobile
Solved

Three UK had started offering carrier aggregation for a couple of months now and I'm wondering whether iD users have this capability. I've passed many 4G+ locations on nPerf but on my phone (Voda S8), I've only recorded and seen 4G. Can anyone confirm this please? Regards, Taimoor

154 3
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3 days ago
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steveTu Rookie

Database accuracy.....?
Question

I have tried to phone on 7777 and live chat - both are busy. I received a letter this morning addressed to a certain 'Amanda Coe' with my full address. There is no one at this address by that name. The letter goes on to talk about a complaint raised with yourselves by Amanda in November 2018 with...

301 18
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3 days ago
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lucijakovacic

pay as you go
Question

Hi, I have tried to order a pay as you go package from your website, however I have only lived in the UK for the last 2 years, so I am unable to provide address for three years. Is it still possible for me to get an switch to your network? Kind regards Lucija Kovacic

10 1
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4 days ago
Cristianzisulescu

contract

I'd like to cancel my contract.

13 0
4 days ago
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maddzz Civilian

Activated Sim still not working even after chat with agent
Solved

Hi, I activated my new SIM which was a replacement for a lost phone. After speaking with an agent online he confirmed it was activated but needed my services to be turned on or something. He said this would take under an hour and it's been almost 2, still saying "no service". Please can someone h...

27 1
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5 days ago
Daza

Unable to login to iD acount
Solved

Hello i can’t find my login details to log into the site, I have tried going to forgot username and password but I can’t remember my username or password to get my forgotten details please help

262 2
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5 days ago
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Gracesteer Civilian

help...
Question

My phone speakers are working with music and through aux. Calls are working but only through an aux speaker. But calls arnt working through my own phone speakers. Why is this?

26 3
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6 days ago
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jkarant Civilian

blocked sim
Question

I blocked my daughter's SIM on the app to stop her using the phone but I now need to unblock it (it said you could) but instead my login is not working and I cannot unblock

15 2
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6 days ago
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Trevlev Civilian

US Phone
Solved

I have a friend moving too the UK from the US for a few months, she owns a Note 10 plus with the model number SMN975UZKAXAA which is unlocked, and is wondering if she would be able too use a Sim only deal on the ID network in the UK without issue.

40 3
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6 days ago
I
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Ibrahim hussain Civilian

Can't receive international texts
Question

HI I'm in Australia. I had received all text from Pakistan for 2 months. And it stopped now.im unable to send or receive any msg now. I have recharged it as well. Kkindly help .thanks

16 3
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7 days ago
G
Gecko

‘Call Failed’ when calling out and midway through conversations. Phone has full coverage.
Question

I often get a ‘Call Failed’ screen message when calling out and sometimes a call cuts out midway and I get the same message. My phone has full signal at the time. I’ve added a photo of the screen message.

17 1
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7 days ago
J
John2019

Information
Question

Hi i was late with my payment. And made it last nite. But my sim is still not active despite the app and website showing payment

11 1
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7 days ago
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Stmitchell635 Civilian

why cant i use wifi calling on s9 plus i bought from somewhere else? you can use WiFi calling with Vodafone, O2
Question

I think that ID mobile is acting unfairly by not allowing users to use wi-fi calling on mobiles not purchased from ID mobile. I wish to make a formal complaint to ID mobile. I've spoken with other carriers Vodafone , O2 and EE. If you take out pay monthly SIM from them and provide your own mobile...

75 6
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8 days ago
1
14cottage

Unwanted cold calls
Question

I am regularly receiving cold calls from numbers Removed Number Removed Number Removed Number i want them blocked! my phone..Removed Personal Number

120 4
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9 days ago
R
RobertoG

Unable to receive calls from networks other than iD since PAC number change
Solved

I can receive calls and texts from iD accounts but not any other networks - including landline. I am a new customer to iD and it's not looking too good as my mobile is now useless. Any ideas?

49 2
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11 days ago
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NickP Civilian

Port issue from 3
Solved

After 3 working days, my port from 3 to ID is still causing problems. I can make calls but still cannot receive them. Instead they all go to voicemail. What is taking so long? Very poor service and chatline is closed in the evening! Help...

42 3
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11 days ago
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FodenA Civilian

Web based chat service
Solved

Do you plan to offer a web based chat service? Holding times are very long when phoning customer services direct.

75 4
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12 days ago
S
Simone94

Scam: how can I get rid of it?
Solved

Good Morning, A few hours ago I received this text: WildCat FreeMsg: Thanks for subscribing to WildCatGames from BonaFideMobile. Unlimited Games FREE for 24hrs then £4.50 every week until you text STOP to 65799. HELP? 03333134959 or cs@wildcatgames.com. Go to https://www.wildcatgames. com Charge ap...

70 1
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12 days ago

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