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  • 10,935 Replies
3129 Topics
Christopher Augusti
Newbie
Christopher AugustiNewbie
posted in Ask a question.
mr

Hi I have noticed I havd a hairline  crack on my screen  

0
Christopher Augusti
Newbie
6 minutes ago
P
Civilian
Phil MartinCivilian
asked in Ask a question.
finding my usage.

Why can't I find my usage and why when it rollers over does it not keep adding up.I have had this account for about 5 months now, I know my usage is very low.However,  it never rolls over past 16 g. Why is that.

0
P
Civilian
27 minutes ago
S
Newbie
ScarletthubbardNewbie
asked in Ask a question.
help

Hi, I switched to ID last week and received my phone Saturday, after initial problems with my PAC and then logging into the app, I've now changed the date of my direct debt. However my first bill doesn't show as going out until 1st November, but I got my phone 30th August?! That's 3months away

1
M
Sidekick
1 hour ago
J
Civilian
JPNCivilian
asked in Ask a question.
Cancel or wait?

I needed a mobile for my wife in hospital. I found an old Samsung phone & signed up with iD. Unfortunately, the phone is too old! Solution: swap SIM with my phone which is o2 & is good on the old network till 2025. Problem: I have about £35 of credit on o2. Once she’s out of hospital & I swap my old SIM back, am I better to keep the iD contract unused till I’ve cleared my credit & swap beck & transfer the number, or cancel my iD contract till then & then get a new one?

0
J
Civilian
2 hours ago
Barry Preston
Civilian
Barry PrestonCivilian
posted in Ask a question.
data

Why does it say 46.8gb of 25gb data left ?

0
Barry Preston
Civilian
12 hours ago
R
Rookie
RicoRookie
asked in Ask a question.
id do not care about complaints

id has not reply to complaints. id complaint team ask me to call which i did for almost an hour last week. Still no resolution. Nobody followed it up and still i cannot used the roaming datas for 2 weeks that i bought as extra, and id charged me. Still no data available. Id has blocked access to my paid add on and cap, i have done all requested. Id still do not care about vulnerable customers  I have already send an deadlock email to id on the 6/6. I considered this as the the outcome of my complaint. Silence. ID received and replied to the email but says they wont deal with it.  Do not send me a text to call you again  not only it is exhausting it is fruitless. It is obvious id  prefered dealing with ombusman than with their customers.  ref 412173055

6
H
Rookie
13 hours ago
N
Newbie
NindagleyNewbie
asked in Ask a question.
trade in 9 pro xl

Has anyone had confirmation or even been paid out for their trade in with Currys ? I know they've received it via royal mail tracking. Sent them an email. No reply yet.  

6
L
Newbie
13 hours ago
milleniumaire
Newbie
milleniumaireNewbie
asked in Ask a question.
Claiming a refer a friend reward

I just don’t get it!  It really shouldn’t be this difficult!Just received an email from iD Mobile congratulating me as the friend I referred has joined iD mobile and paid their second bill.  Excellent, except that there’s a large blue button on the email labelled “Claim your reward”.Why?  Why do I need to do this when iD Mobile have all the information they need?  Why do they want to make it so difficult?  I guess that’s an easy question, as they don’t actually want people to get their rewards, so this step potentially stops people in their tracks, especially when it doesn’t work!Clicking on “Claim your reward” simply takes me to the iD mobile “Friends with benefits” web page telling me that if I refer someone I’ll get a reward.  I know, i’ve done it, but I still haven’t got the reward, so why am I being navigated to this screen?There’s another blue button “Get started”.  I assume this relates to refering a friend, or am I supposed to click this button to claim my reward?It’s all so co

13
L
Newbie
15 hours ago
H
Newbie
hsdpacmodNewbie
asked in Ask a question.
Halifax OPT calls

For a long time I’ve had problems receiving Halifax automated phone calls. My partner with iD is in the same situation. I See there was another thread in the forum (I think it’s locked).Back a year or two this was a bit of a nuisance with some coming, others not, but from roughly a year ago, I have 100% failure rate.It’s a bit of a problem, as it normally means they have to send a letter home each time. Has anyone experienced these issues too?Text messages work fine. Just their calls never come.

18
H
Rookie
17 hours ago
Debbie Riggs
Newbie
Debbie RiggsNewbie
asked in Ask a question.
holiday

I am going malta will there be extra charges when using phone 

1
WelshPaul
Legend
17 hours ago
S
Newbie
SWCNewbie
asked in Ask a question.
Apple TV subscription. Link does not work

Can't activate Apple TV offer. UID missing/incorrect. Please could we resolve asap. Thank you

0
S
Newbie
18 hours ago
D
Civilian
daveyliviCivilian
asked in Ask a question.
Cant add mobile number to app or online

I get an error message when adding surname, dob and mobile number online and on the app - is there a fix for this?

2
S
Newbie
18 hours ago
K
Rookie
Karen BRookie
asked in Ask a question.
data useage error

Whilst I was sleeping and my phone was off my account dropped by 10gb. Why would that happen?

2
K
Rookie
18 hours ago
B
Newbie
Brian SherringtonNewbie
posted in Ask a question.
network outsges

I live in East Ayrshire and have not been able to make or receive calls for 3 days.

3
Matthew T
iD Mobile Employee
19 hours ago
A
Civilian
Andy GeeCivilian
asked in Ask a question.
Nothing 2 Bluetooth issues

I can't connect my Nothing 2 mobile to my car via Bluetooth even after turning the phone on and off , the annoying thing is my partners 3 year old Samsung connects instantly, and the Bluetooth cuts out and you have to reconnect whilst using earbuds, earphones and speakers 

0
A
Civilian
19 hours ago
K
Newbie
Kev8447Newbie
asked in Ask a question.
Where do i find the gift card on my app

I have just received an email from ID saying my refer a friend gift card is waiting for me and a link to click and a secure link to copy if the button doesn't work. However when using both, they take me to the app log in page and when I log in I can't find where the gift card is, any help.

8
K
Newbie
20 hours ago
Lilias38
Newbie
Lilias38Newbie
asked in Ask a question.
Voicemail

I cannot access my voicemail from my mobile. Keep getting messages like 'not registered on network ' - which it us. Or 'cannot connect'. Used live chat to try and sort. Was referred to tech team who then messaged me but gave no indication of how I could contact them. Help! 

4
Lilias38
Newbie
20 hours ago
L
Rookie
LocalblokeRookie
asked in Ask a question.
Good signal no data

I'm sure this has been asked many times and seems to be a recurring theme of strong signal but no data (BS27). Seems to be getting worse all the time.  When are you going to do some upgrades to serve rural areas. It's even bad in the city of Wells. Wish I could cancel and go to another provider but you have me locked in. 😡😡

6
L
Rookie
21 hours ago
Kirsty Leslie Indukuri
Civilian
Kirsty Leslie IndukuriCivilian
asked in Ask a question.
suspended account

My account had been suspended due to the money been taken through direct debit and then bouncing back I don’t know why this has happened as there is plenty of money in the account. I’ve never missed a payment in all the years I’ve been with ID mobile this is the first time and they suspended my account immediately and when I try to contact them online it’s not letting me chat with anyone only taking me back to these answered questions etc and I carnt phone cos I’m cut off like trying to talk to a person to sort this out is so annoying 

1
M
Sidekick
21 hours ago
E
Newbie
EmerymNewbie
asked in Ask a question.
Problem with Apple TV+ 3 month trial offer link

I've tried to claim the Apple TV 3 month trial offer using the link in the email sent to me but I get a 'UID missing or incorrect error'How do I get around this problem?

1
Matthew T
iD Mobile Employee
21 hours ago
jpadie
Civilian
jpadieCivilian
asked in Ask a question.
PAC and transaction number

Hello newcomer to ID Mobile here.  Tried the chat route and got “hung up on” after 30 minutes in the virtual queue.  What a way to welcome new people!  No welcome email received (eSim order) and no transaction number therefore.  How can I port my old number?  Obv checked in all spam and junk folders.  Did get one email, but that was for the eSim provisioning. thanks in advance for any pointers. 

1
Matthew T
iD Mobile Employee
21 hours ago
L
Newbie
LambertoNewbie
asked in Ask a question.
Details do not match records

I keep receiving an error message saying that my details do not match our records when trying to add my id mobile number in the app. I've checked my details and they are correct, i have also tried live chat but unfrotunately this could not be resolved. Is there any support for this issue? 

1
Matthew T
iD Mobile Employee
22 hours ago
M
Newbie
MatthewEvesNewbie
asked in Ask a question.
legal department ?

Is there a legal department  I need to end my contract as ID are in breach of contract. who do I contact please ?

4
Matthew T
iD Mobile Employee
22 hours ago
Staceyo091
Newbie
Staceyo091Newbie
asked in Ask a question.
safesearch

How to turn off safesearch when it's locked

1
Matthew T
iD Mobile Employee
22 hours ago
S
Civilian
Swhitney35Civilian
asked in Ask a question.
New to ID, NEED HELP!!

I started with ID Mobile in July & my signal has been non existent, it's starting to be very frustrating. I changed to my old number when my new sim arrived, but friends still get messages from my new number???I have been abroad twice and not once had a message to explain how to use data abroad, and the app isn't helpful at all. Currently  in Canada and not able to use my phone unless on WiFi. More research should have been done. Is there a number I can call???

1
Matthew T
iD Mobile Employee
22 hours ago
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