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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

2694 Topics

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I am able to call out, use data, send & receive texts. But, my number is invalid to people calling me.

I am able to call out, use data, send & receive texts. But, my number is invalid to people calling me nearly all the time.I recently transferred to this network a month ago & transferred my number. People are unable to call me, they are instantly disconnected and my number is shown as invali...

How do I cancel my plan without the sim or an account?

Help!I want to cancel my plan, but don’t have the sim or an account?ThanksSusanne

ACCOUNT

My girlfriend got a iPhone from carphone warehouse in 2017 and they have contracted this through Vodafone. Ever since she bought the phone ID mobile has taken £5 out of her account even though she has never heard of it, made an account with them or got a sim with them. She contacted carphone warehou...

Account not closed by ID Mobile

Hi,I have recently upgraded to a new contract and am still being charged for my old contract which ended in December. I have recieved the confirmation email from ID Mobile for my new upgrade and cannot get any answers from ID Mobile regarding my query. The Chatbot service never seems to work and the...

Cancel my plan

I want to cancel my plan but have forgotten my password and no longer have access to the phone to receive the code to reset the password. Can I use a different mobile number to get the security code please?

fraudulent account set up in my name

I have received a letter regarding an account set up with you using my name and address. how do I cancel this account. I have reported it to ActionFraud.

Delete my account

Can someone tell me how to delete my community account?Thanks

Cancel SIM only contract in cooling off period

I would like to cancel my sim only monthly rolling contract which I have not yet used and I am within my 14 days cooling off period however I can’t get on your online chat to speak to anyone

Order cancelled

I made an order today and received an email shortly after informing me that my order didn’t pass security checks so was cancelled. I’d like to know why this was and how I can try again. I require a new phone quite soon so aim to sort this ASAP. Thank you

oppo competiton

i am a bit confused as to how to enter the competitions - do you have to scroll to the last reply?

Upgrade plan price as shown or added to current plan

I currently have a plan of 500mbs data but would like to upgrade to unlimited, price says £22.99 for unlimited would this be my new price or will it be added to my current plan £13.99?

No signal at all on my Nokia 7 .. been Ok for over 2 years

All of a sudden I am getting no signal on my phone.Texts seem to work but calls, both in and out don’tWhat’s going on ?

What is my iD Mobile phone number

Hi I can’t find anywhere that shows me my phone number as I’ve just got this phone today

2 payments every month

Hi Just been checking through my bank account and have noticed for the past 6 months 2 payments have been getting taken from my bank on different days. Why

Available from 09/04/2021...so when will it arrive? A52 lilac

I ordered an upgrade (“available from 09/04/2021” in my chosen colour), but have not received an email confirming when I should receive the phone. Do you know when the A52 will actually arrive?

Cancelling an old contract

A phone number/account that I USED to have is regrettably now draining my account. I have lost the original number and any of the details but it still comes up on my bank account, taking over £15 from me. While I am satisfied with my current phone and bill, the other one is one I would like to try a...

Cancelling well within 14 days cooling off period

I recently ordered a 12 month sim only contract but would like to cancel within my 14 day cooling off period - which I’m well within (only received the sim yesterday). I spent 3 hours calling and kept getting cut off by recorded mesages and bots with no live person help to chat with - can someone he...

unable to validate bank account

I am trying to set up direct debit on my account but every time I try it says unable to validate bank details that were entered I have checked them a ridiculous amount of times and are definitely correct but still just says invalid bank account! This is ridiculous as I can’t upgrade my phone (which...

sim card

hi i am on I D mobile and have been for a few years, i have upgraded a to another package, and been sent a new sim card, my phone is working perfectly, do i need to change and activate the sim or will this be done automatically on my old sim in the phone, and my bill upgraded.

Preventing iPhone user online spending

Hello, With the ID mobile network can I prevent my daughter from spending money online?I want to stop my daughter spending money online by signing up to services, e.g. spotify.Any helpmuch appreciated.Huw Evans

trouble with receiving text messages

Since yesterday I'm not receiving text messages

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