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daniiiiiv
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daniiiiiv
started this topic

How you can make an answer better

Hi all! :) I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provi...
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
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iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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473 Topics

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comishr Civilian

Restricted access in USA
Solved

I'm in Miami Florida, no phone network access, autoselect has picked AT&T, I have signal strength but there is a small R above the triangle, I can't text or phone. On my ID account I have roaming, international, and premium enabled, I also have a large increased credit cap and lots of text, voic...

28 4
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4 days ago
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anon1234

Samsung A50 broke twice in 6 months
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My Samsung A50 under contract with ID mobile had to be repaired under warranty before for over heating (It just doesn't power up one day). It was repaired and then after 3 months, it's broken again. This time, the screens seems to have a purple smudge that keeps getting bigger and bigger every day....

18 1
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10 days ago
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colt48 Civilian

no caller identification
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I am receiving voicemails (silent) from a caller whose number is not appearing in the call log. What is happening?

40 8
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13 days ago
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JamesB197 Civilian

Ports and protocols needed for WiFi calling?
Question

My workplace has very weak mobile signal strength (due mainly to its location). I am able to activate and use WiFi calling at home on my Samsung S8, so I know it works, but not in the office on the company network. I spoke to an IT guy who suspected that the necessary ports and/or protocols to allow...

103 6
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15 days ago
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edwardjarvis Civilian

Not receiving some SMS since porting in last Friday
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Since porting into the network on 24th OTPs from the banks and SMS alerts from my company have not been coming through. All other calls and messages have been working fine. I have tried my SIM in 2 different iPhones and an Android. I have checked My Number, deleted all blocked numbers, reset my sett...

35 3
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16 days ago
Lu_mcol

network down?
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Hey there, I'm in pl24 and I can't call, text or access my data. Is there anything either you or I can do? Or is there anything you can tell me as to why it happened as it's causing alot of inconveniences. Many thanks

58 1
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20 days ago
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ciderboy Rookie

Text messages: Your pin is XXX/ getfitcoach.co.uk
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Just wondering if anybody else has had any problems like below:It started when I received an odd text from 07378 903141 (a company called Shopsafe) at the end of last month giving me a pin and telling me to ignore the message if I didn’t request it.Shortly afterwards I received a text from 66299 (ge...

528 7
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21 days ago
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MrsU Civilian

don't want to port but have texts saying i'm going to be moved to a different network
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I’ve just received a load of texts saying my ID account is going to be stopped (in the middle of my monthly plan), I will be charged for this and my mobile number will be moved to a different network tomorrow.   I did not request this and do not want to change anything!  I am happy with my ID pay-mo...

99 5
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22 days ago
Lexi

I need a PUK code
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My phone is asking for a puk code and car phone warehouse has said Id can only help. I need to resolve this ASAP please

26 1
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22 days ago
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AdamBlanch

hotspot on unlimited sim
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Does the unlimited sim only data plan have unlimited hotspot or is it capped

38 1
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25 days ago
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liamchaps Civilian

EE locked Phone
Solved

So I want to buy a second-hand Pixel 4, Locked to EE. Since it is less than 6 months old I cannot unlock it from EE As I am aware ID uses EE as one of its service providers, so would I be able to use my sim on the phone without unlocking it? 

52 5
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28 days ago
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Nemo Rookie

Extra spurious message when using extended absence greeting
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If you set an extended absence greeting on voicemail and chose the option not to allow callers to leave messages, a caller first hears your extended absence greeting  Then hear a standard message saying that they can’t leave a message Then invites the caller to enter a phone number if they want to l...

68 8
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30 days ago
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laskes Civilian

unable to receive texts since porting my number to iD
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I have ported my number from O2 to iD, using Iphone 11pro I am unable to receive texts where two-way authentication is enabled and the organisation sends me a verification code to be able to login (e.g. eBay, PayPal, Tax office). I have checked all my settings, the correct number is in both phone an...

55 8
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30 days ago
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AnthillMob Civilian

Phishing pop-up - mobilehappyuser.site
Solved

Good day! Does anyone else occasionally get this kind of pop-up during a web browsing session? Earlier today I received this while using mobile data, and it is not for the first time. Obviously here the network logo is incorrect (but is correct for the physical carrier), the month name is not ca...

357 2
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1 month ago
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zedster

Wifi Calling on Redmi Note 8T
Question

I am currently an ID mobile pay monthly sim only customer. I am interested in buying a Redmi Note 8T from either THREE or Xaiomi directly. I need to know if they will work with ID Mobile wifi calling which is essential to me where I live.

34 1
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1 month ago
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Nemo Rookie

Worrying message for callers
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If you have voicemail switched off on your Id Mobile number, then when someone calls you the phone rings for some time and the caller hears the ringing tone as you would expect. Eventually, if the call is not answered it stops ringing, as you would expect, but the caller then gets the recorded messa...

61 4
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1 month ago
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gummy1953 Civilian

gummy1953
Solved

How do I contact ID? I have tried the text number to get the cost of leaving and the text will not go. I try the chat line to find out the cost of leaving and I do not get an answer, no sorry you are leaving, no I will find out, just nothing. Anyone got any ideas how to leave ID?

45 3
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1 month ago
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umr23 Civilian

Voicemail Notification that won't go away!
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Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number. I've tried clearing the cache in my messaging & contacts app. Then resetting the phone. I've tried leaving my mobile number voicemail to de...

1993 29
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1 month ago
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Nemo Rookie

Unexpected response from network
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I am trying to set a divert from my O2 number (A) to another number (B) on the IDM network, but when I try to set the divert I get the error message "unexpected response from network".   If I try to ring number B from number A it connects fine, and text works as well, but for some reason I can’t set...

57 8
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1 month ago
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Slawek

Help!
Question

Hello! I need help with the following: I purchased the "ID Mobile" card. I have set up a standing order (direct debit) from the bank to charge my account for the monthly payment of a telephone number. My intention was to switch from another telephone operator to "ID Mobile" keeping my old No. IT WAS...

22 1
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1 month ago
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Nemo Rookie

The number you have called is not recognised
Question

I get the following message when calling certain numbers from my id mobile phone. If use a different network I can call these numbers. Is it possible that the ID mobile network has not been set up to recognise certain number ranges?

70 3
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1 month ago
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johnyonge Civilian

Mr john yonge
Question

I have just joined. I have a new SIM. It does not work. I therefore cannot contact Live Chat because I have no idea what my new phone number is and I have to input phone number to chat. Crazy crazy crazy. I’ll have to go back to my old provider unless anyone can help PLEASE!!

44 4
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1 month ago
Lawrence95

lost phone
Solved

I’m abroad and aware someone is using my phone and I cannot report it lost

52 1
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1 month ago
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sublime Civilian

Can't purchase a SIM-only plan without a UK number at checkout?
Solved

Hi,  I am moving from germany to London.  I’m only looking for a SIM plan which includes a UK phone number. What do I need to do for this? Thanks.

46 5
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1 month ago
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Andytl Civilian

error 28 - Texting 84848
Question

Can't text 84848 but previously could, error code 28 Comes up but why? All settings are correct, premium on, extra cap at high even roaming on. Restarted phone, nothing works.

51 6
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1 month ago

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