Shop

Create a topic
Log in / Register

Ask a Question

Not sure where to ask your question? Ask it here!

3,537 Topics
9,345 Replies

When you subscribe we will email you when there is a new topic in this category

iD Mobile

started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

3537 Topics

Recently active

Most replies Most views Newest first

DEFAULT showing on my credit file, no way to call you, live chat is never avaliable for me, for a £15 debt how rediculous

I need to end my monthly data sim contract but this is not possible through the app/online account as I dont have the sim from 2+ years ago ….. There are no customer service agents to talk to as the IVR is not able to put me through. You have not sent a final bill to my email just sent a debt collec...

about my bill amount

Hi on my account it’s showing up as -22.00 for my next payment does that mean you owe me money?

New handset

My contract ended last month and I’ve been invited to choose from a variety of options, including continuation of my existing plan with a new handset which is what I want but how the heck do I make contact to agree to that? Ouch my head hurts! Why does everything have to be so complicated?

Wi-Fi hotspotting not functioning whilst roaming in EU

I'm trying to hotspot my laptop via Wi-Fi from my mobile while I'm here in Spain. I'm using a Cubot King Kong Mini and roaming is fine, laptop shows connection takes place but saying no internet. I'm not finding any info about usage caps, so how can I fix? I'm well within my monthly data allowance...

cant call

I am unable to make or receive calls I can send and receive text messages ok. This started in the middle of the day today. I have tried shutting down and restarting my phone I used another sim and am able to call from the same phone using different sim. Is there an issue with signal or network? I...

Help Leaving ID

I’m trying to cancel my contract. The online log in does not work and when I enter the mobile number in order to recover my log in details, the wesbite says it does not recognise the mobile number! So can’t access my account online. Also can’t find any way to speak to a human!!Please can someone h...

Fraud letter in my name - scam?

Hello,Today have received a letter stating that a Direct Debit has been set up in my name.I did not register for this, it contains details about the phone number, service user number and reference.Please can someone help?I think this is a fraud letter.Thank you.Best regards,

Transfer my old phone number (iD) to new contract also iD

Hi there, I know this may have been asked before but I thought I'd upgraded from a iD contract to a new iD contract.It turns out I ordered a completely new contract. Question is:How do I keep my existing iD phone number and transfer it to my new iD phone and contract.I'm really confused. Thanks in a...

Mobile App not working

I am unable to access my account via the mobile app this morning? I have deleted and downloaded the app, changed password and pin. Is anyone else experiencing a problem?

Page 1 / 142

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.