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3138 Topics
KingSabaroche
Community Member
KingSabarocheCommunity Member
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network

I've been having problems with my ID Mobile data connection and ability to make phone calls for the past 7 days.  I've been on the network since February 2025 and the connection was great but now unable to read to load an article or do anything. I have tried switching phone off and on but makes no difference and need the connection as have young kids so need to be contactable at all times.  There are others in the area that have the same issue.  When will the issue be resolved and when can I be compensated or can I be excused from the 24 month contract as need network connection and the ability to have phone calls. How do I speak to someone at ID Mobile to resolve this issue.

111
MZone
Platinum 
Contributor
T
New
 Contributor
toneharbNew
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free signal booster or im out

Since moving a year ago I can only make calls and connect to the internet on id_mobile in onr corner of my bedroom, bit of a shame my friends are on 2 other tariffs get strong signals. As I will end my contract in a couple of months just wondering if anything can be done as I would have otherwise stayed with Id mobile. I see there are devices called signal boosters but assume as they are expensive this couldn’t be offered as a possible solution. 

10645
Pavel LIs
New
 Contributor
J
Community Member
JMP1941Community Member
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phone number reverted back to iD mobile number

Phone number reverted back to original id number when sending messages and ringing out but receives calls to transferred pac number.any ideas?

61
MZone
Platinum 
Contributor
C
New
 Contributor
charlip4488New
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Pixel 9a promotional trade in

I upgraded in April and took the trade in promo credit of £150 extra with the pixel 9a. I got the trade in money, but not the promo credit. I've been in touch via email multiple times.  I completed the trade in form, but there was no option for 9a enhanced trade in so selected other promo not listed.  I never received a confirmation of completing the form, nor did I receive a confirmation email with an order number for my original order.  Without either of the reference numbers I seem to be unable to pursue the missing credit.  How else can I chase this up?

356
A
New
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Lauren Slade
New
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Lauren SladeNew
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error with plan

Hi,I changed my plan to a cheaper plan and online it says £45.99 but I have just been sent an email saying I’m going to be charged £53.04? this is not right, and unfair for you to charge me a higher amount when I changed my plan to go lower. Please advise 

71
WelshPaul
Platinum 
Contributor
L
Community Member
Lu PiggottCommunity Member
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facetime and imessage not working

I need my messaging and FaceTime. All settings are correct but still not working after buying new handset

101
WelshPaul
Platinum 
Contributor
B
Active Contributor
Barra175Active Contributor
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Calls to some UK numbers failing

Calls to some UK numbers fail with 'server unreachable' error.  Latest was a Coventry code 02476 to FedEx. Note that this happens to me (Android phone) and my wife (iPhone 11pro).Both phones up to date with software, both been reset and both had settings checked and look OK.  Other calls work fine. Anyone got a solution apart from dumping ID? 😁Tia John 

3012
B
Active Contributor
V
New
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vscudelettiNew
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Cooperative bank online payment issues due to network problem

I recently switched to Coop bank- all direct debits works but all online payments are declined- the bank says it’s because of an issue with my network provider, aka IDmobile. Anybody experiencing a similar problem?So far customer care no both ends have been unable to solve the issue. Please Help!

81
Tyler
iD Mobile Employee
Jane Allenby
Community Member
Jane AllenbyCommunity Member
posted in Ask a question.
miss

I need to know my transaction number to sort the PAC code out 

173
Tyler
iD Mobile Employee
Jackie Clowes
Active Contributor
Jackie ClowesActive Contributor
asked in Ask a question.
Verification by VisA

I recently changed network from 02 to ID mobile. I ported my old number over to my new SIM. Today I have found out that  I am unable use my debit card to make online payments from my Co-operative Bank account. Any payments for online purchases have been declined. I have tried all the fixes suggested on the Community hub with no success. The bank have been of no help at all in advising me what is required to address the issue. I have seen that other people have experienced the same problem in making online payments with their Co-op debit cards after they moved to ID mobile but I can find no updates as to whether this issue has been satisfactorily addressed. I've only just started my contract so it isn't feasible to change phone providers. I'm at a loss as to what to do next. Wishing I'd now stayed with my old provider. Doesn't help that you can't get to speak to an actual human being!!!

736
Allie Mumby
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C
Active Contributor
Chris352Active Contributor
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EU roaming problems

Hi  I have a new 2 year contract that works fine in England but on roaming in Spain I have not received Rate Advice and cannot receive calls(from home). Roaming is turned on on my Apple SE 13 and on the app and portal  I’ve reset network services. Booted my phone. Used all the network providers that are in the ID lists. Changed settings for 4G and 5G .   My husbands phone also on ID roams fine   I swapped sims with husband but neither phone would receive calls …. Confusing. I spent a long time on 3 x chats to live chat who encouraged me to repeat all the above tests   Three months ago we were staying in the same house with the end of my ee contract and the ee roaming was fine 

20217
Tyler
iD Mobile Employee
J
Community Member
jay666Community Member
asked in Ask a question.
upgrade

My account says I can not upgrade until January 26 but I’ve been with id mobile for over 10 years 

111
Tyler
iD Mobile Employee
G
Community Member
Gilli5359Community Member
asked in Ask a question.
out of plqn charges

I have a charge of £10 for out of plan charges added whilst on ferry Holyhead to Dublin. I did not use my phone, so why the charge. I switched phone off when I was notified I’d apparently used 80% of my cap and when I switched it back on promptly was notified I’d use 100%!!?? Why??

182
Tyler
iD Mobile Employee
P
Active Contributor
Paul LosebyActive Contributor
asked in Ask a question.
Configuring MMS setting manually

I have an iPhone 15 Pro and I’m not always able to send messages.  I do have MMS enabled and according to Chat GPT, I need to configure the MMS settings manually.  Anyone know how to do that on an iPhone? Many thanksPaul

417
Tyler
iD Mobile Employee
T
New
 Contributor
Tank511973New
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asked in Ask a question.
holiday on board

Hi all. First time question. Be nice to me please😁. We are going on a cruise to Norway,  I know I can use my data on land but can I use it on board in the middle of the ocean?? Or will I be charged to use it?? Thanks everyone. 

384
Tyler
iD Mobile Employee
Michal Dering
Community Member
Michal DeringCommunity Member
asked in Ask a question.
mr Michal Dering

Interested new contract 2 years Google 9 50mg

102
Tyler
iD Mobile Employee
R
Community Member
RedkramCommunity Member
asked in Ask a question.
i keep losing sinal

I continually am losing signal in areas where that never used to be a problem. Do I need a replacement SIM card?

615
Tyler
iD Mobile Employee
Steve Oswick
Active Contributor
Steve OswickActive Contributor
posted in Ask a question.
Rubbish signal yet again!

I see the Rugby area is suffering the usual issues of constant data and calls dropping out and back in yet again.Been like this for over a fortnight now and getting a bit tiresome tbh. I suppose all this nice weather is now to blame after all the horrible weather.Is the air too warm for the waves? 🤪 Is there a Goldilocks paradox where it's 'just right' ?

6113
Siân
iD Mobile Employee
Manprit Kalirai
Community Member
Manprit KaliraiCommunity Member
posted in Ask a question.
phone calls have a delay

Hi, when I'm on a phone call, the call starts off ok but then it develops a very long delay making having a conversation very difficult. Usually the person on the other end gets fed up and terminates the call.How do I fix this?It happens everywhere I go. I was on three network previously and never encountered this issue before.Can I'd mobile please help resolving this issue?

11
Siân
iD Mobile Employee
Rachael Maude
Community Member
Rachael MaudeCommunity Member
posted in Ask a question.
i have placed an order but not recived dispatch email

I have placed an order for a sim 11 days ago and have received confirmation email but not received dispatch email what do I do?

132
Tyler
iD Mobile Employee
D
Community Member
Danielle LewinCommunity Member
asked in Ask a question.
how to change esim to sim as phone too old

Just bought plan and found eSIM won’t work on phone ( too old) how to change back

172
Tyler
iD Mobile Employee
T
New
 Contributor
tay67New
 Contributor
asked in Ask a question.
I am not receiving any SMS codes

Hello, i switched to ID mobile a month ago and have had many issues regarding my Sim card. Now, I am not able to get SMS verification codes from apps like Whatsapp and NHS (i am trying to change my phone number associated with my accounts). Does anyone have any solutions? please help! 

453
Siân
iD Mobile Employee
A
New
 Contributor
AloysiusNew
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asked in Ask a question.
I need my original order number and transaction number email

Chasing up non-delivery of an Amazon gift card and the retailer has requested the original order and transaction numbers - please advise

209
Siân
iD Mobile Employee
Michael Campbell
New
 Contributor
Michael CampbellNew
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asked in Ask a question.
How can I reduce the number of emails ID Mobile send me?

Hi, I signed up the other day, and it’s been a great service apart from one thing.  I’m getting spammed with multiple emails daily, each one is telling me about my existing plan, or asking me to change things like customer service pin.All of these could have been in the welcome email, without the need for this never ending torrent of bumf.Is there anywhere in preferences where I can turn off all but urgent emails.  I don’t want to block the email in case there’s anything important. CheersMichael

103
Siân
iD Mobile Employee
G
New
 Contributor
Gord26New
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asked in Ask a question.
Lexus Link+

The Lexus Link+ app does not work with the ID mobile network (3 network), but works fine with EE or when using wifi. Has anyone else had this problem?

163
Siân
iD Mobile Employee
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