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daniiiiiv
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daniiiiiv
started this topic

How you can make an answer better

Hi all! :) I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provi...
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
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iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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527 Topics

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Runron

Leaving ID Mobile on the 17 March 2020 for Plusnet sim deal need my pack Number but no one to contact
Question

how do i leave ID on the 17 march 2020 need pac number no one to contact?

9 1
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1 hour ago
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TE23

*URGENT* I need to contact ID. No one is answering phones or replying to emails!
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I am being charged for a contract that expired in November 2019. I need to speak to someone urgently. 

15 1
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1 hour ago
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Kitten

Still got another bill but iv cancelled my contract
Solved

I canceled my contract and returned phone within 14 day cool off, they said i owed £6.63 fine i thought now i have a bill saying i owe another £6.63 this month april dont think it can be correct cant contact them cause its closed cause of this virus what do i do now i dont think i owe any more.

11 1
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1 hour ago
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Nikrees20 Civilian

mr Nicholas rees
Question

Iv just received my sim only contract but I want to cancel it  how do I do this   

23 3
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13 hours ago
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ste63 Civilian

upgrade
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hi, does anyone know if its possible to email anyone about an upgrade?

20 4
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14 hours ago
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Nope2005

tethering netflix
Question

Do ID traffic manage netflix ? Ie streaming in 4k?   Thanks

12 1
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14 hours ago
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Darzop Civilian

Need digital proof of purchase for S10...
Solved

So over a week ago I asked the online chat service if they could send me proof of purchase through my email so I can claim my samsung watch.. It's been over a week with nothing, I'm getting worried that I wont get proof of purchase in time since it ends at the end of this month. One of the biggest...

91 6
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19 hours ago
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Wendywoo

unlimited data hotspot
Question

If I upgrade my sim only contract to unlimited data, will I then be able to use it as a mobile hotspot and connect possibly up to 10 devices?

16 1
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19 hours ago
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Rachellily13 Civilian

samsung cashback
Question

I ordered a new phone and it was advertised as part of the samsung cashback offer. It is a pay monthly phone. When I followed the instructions on the samsung website it says I am missing some details but I do not appear to be. I only have an ID email confirmation of purchase and not a proper receipt...

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22 hours ago
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Honza Civilian

Problem switching number to id
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Have filled in the form to switch existing number. There appears to be a problem. Should I just wait until the call centres are open again?

15 2
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23 hours ago
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Jillmc1 Civilian

upgrade and old phone sims not working
Question

Neither old phone or new phone are working on their sims. Both say emergency cover only. I have followed ALL the guidance on what to do several times but it is now 36 hours and nothing. I can’t all, text or download various communication apps on my new phone as I need to receive texts. I need my pho...

12 2
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1 day ago
RGB

Change my number
Solved

Hi, I need to change my number to a new one - urgently. I have read on the community that you recommend to call 7777 but due to covid 19, the call centres are closed. Please can you let me know what I can do? 

23 1
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1 day ago
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Gcarter36

Nhs
Question

I have signed up as a nhs volunteer, I will be using more data and calls for the role.  Is there any help towards this

8 0
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1 day ago
francisco04

new sim
Question

I have just bought an unlimited data sim card. I already have an id sim and would like to know if i can still keep my id number and if unlimited data actually has a limit like a certain amount ? ?

7 0
1 day ago
M
MrX

PAC code is not accepted
Question

Hello, I text to 65075 and receive a PAC code. However, my new provider cannot use it. I was said twice that the PAC did not match the phone number. I wouldn’t bother the support, but just the same already happened when I tried to do that myself on web. The system does not accept the PAC code that I...

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1 day ago
KasparsVi

Unlocking my device from iD?
Solved

I am about to take a contract with ID Network. As I understood phone will be locked with ID. How can I unlock it?

211 3
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1 day ago
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awaggett

PAC code
Question

How can I let you know my PAC code when there are no call centres?   Thanks

25 1
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1 day ago
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grhood2002 Civilian

unlock id mobile
Question

hi. I've an old Samsung Galaxy J3 (6) bought in 2016. it seems to be locked on the ID network. how can i get it unlocked? thanks Graeme

16 1
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1 day ago
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Angeladavies

Modomobi
Question

Modomobi text to say they would be adding £40 to my bill.  I don't want their product and did not request it. How do I stop them? 

18 2
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1 day ago
Starry eyed

problem with incoming texts ,outgoing ok ?
Question

Why can I not get incoming texts but outgoing ones ok ?

7 1
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1 day ago
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WSP Civilian

PAC
Question

I’m in the process of changing mobile supplier to iD. Sent PAC to iD on 23.03.20. Still waiting for switch to take place. How can I find out what’s going on? 

37 2
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2 days ago
Janeplayfair12

miss

I've received a letter from ID mobile I need to speak to someone about it who can I contact please 

5 0
2 days ago
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Rick8511 Civilian

Coronavirus over 70s free unlimited minutes
Question

Hi, Are there any plans to include the most vulnerable in your offer of “Free unlimited minutes for over-70s “?   I have Cystic Fibrosis and am therefore in the highest risk category. Even more at risk than a normal over 70 year old with no underlying health conditions. I have even greater stringent...

271 3
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2 days ago
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Keith0706 Civilian

Sim issues
Question

I recently upgraded my deal with the same phone and same number however since the upgrade I have no calls, messages or internet.   On the ID app, the deal is on and says that the SIM upgrade is in progress (it may take 24 hours) but this is from when I did it on the 24th   Now the ID Customer Servic...

26 4
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2 days ago
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john waudby

can't get rid of old no in iCloud settings after transferring from EE to ID
Question

Bought a new iPhone XR from the internet and decided to transfer sim only contract from EE to ID. I was given new sim and temp no. by ID and my old no. was portered over two days later. However, in my iCloud setting the temp no. is showing and i can't change it so when people ring using my number th...

17 1
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2 days ago

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