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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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3146 Topics

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I can't receive text messages

Good mornimg I recently joined ID mobile after leaving Vodafone. I ported my number across from them to my new handset ,Oppo A72, which was fine. However, I can’t seem to receive text messages from my contacts but I can receive messages such as those from ID mobile. At one point the messages were g...

wifi calling not working after update to Android 11

My WiFi calling was fine until I updated my Realme7 phone to android 11. Now it will not work. I have selected it on the phone, switched off and on, all to no avail. How do I get it to work? This is important because when at home on a normal signal the conversations just keep breaking up. Thanks in...

Invalid PAC code

Hi,I'm trying to switch to another provider. The PAC code received does not work. The text from ID says expired 23/6 despite requesting again today, 24/6.Please provide me with an update PAC code. Thanks

Xperia 5 ii stock

Hi,When will you be getting the Xperia 5ii in stock.RegardsAdil

pac code not accepted

Error message pac code or mobile number entered incorrectly, but correct info has been entered - please help?

Replacement Sim Activation Failed

I used the online activation system for my replacement Sim (Change in Plan already with iD Mobile ) whilst the old sim was still in the phone. Having completed the activation process I then put the replacement sim in the phone. The phone now shows ‘No Service’.How do I get it to connect to system ?

I don't have my SIM or know my mobile number to login

Hi, I have a contract with you for the phone only and am using my 02 sim in the phone. I don’t not know the ID mobile number as I accidentally threw out the packaging which also had the ID SIM card in. I’m unable to access my account or even use the live chat as I don’t know the mobile number attach...

sim not working

Hi I have just got a sim only instead of upgrading again. Got a sim sent out and it’s not working. All of the correct numbers are in, I tried the web browser and app, tried turning my phone off and on again, tried removing sim and hasn’t worked either

cancel contract outside 14 day period

I would like to know the cost of cancelling my contract. I'm about 6 months into a 24 month contract and wanted to upgrade due to a faulty phone. Told this wasn't possible for another 16months I don't want a faulty phone for that long and would like details on possibly cancelling. Thankyou

add on with a joint account

My mum and I share an account however I bought an add-on and it went into her account instead of mine, how do I change this?

Receiving calls from people saying I called them even though I did not

Hello,After being with iD mobile for over 9 months, for the first time today I received calls from two different people stating that I called them but they missed me. I most definitely have not called either of those numbers as I have only called one person today and they are in my phone’s contact l...

Haven’t received anything from Id mobile after giving PAC information

Hi I sent my pac on Id website to leave my old network and join this one and keep my old number but I haven’t received a txt or email to confirm this i tried again on the Id app but it doesn’t recognise my pac code or old number can someone check my account if everything ok

refund

My first bill was due on the 21st by DD, however it never went out of my account, when I logged onto my ID account it stated that my bill was due to be paid and to pay it, I paid it manually. Now this morning the DD has gone out of my account, can I u get this refunded back to me?

"adult content" suddenly inaccessible

A general message board i was using this morning (over data) is now inaccessible, I get redirected to a page saying "your adult content services are switched off" and directions to the app to switch this service on, however following the instructions leads me to the 'adult content filter' which is o...

sim

I ordered 10 days ago, how long do I have to wait? my orden 117 153 434

what is my phone number

So, in order to activate the SIM I need my phone number, which i don't have because I was never sent one - how do I fix this?

sim only 30 days - upgrade after 6 months?

hi there im new to id mobile i wanted to ask after 3 to 6 months bills paid on time will i be able to go to contract with a mobile handset is no credit check done if bills are on time ?

number not transferred

i believe i have submitted my PAC code but number hasn’t transferred. Is there anyway of checking thanks

porting number from EE

Hii completed the form last week. How do I know when it has been ported so I can put the new SIM card in my handset? Do I recieve email confirmation or a text message? Can you let me know when it will be completed? Thanks

Bereavement need to change account over

Hello I need to change my mother's phone contract over as she recently died & the direct debit is going to bounce as the bank account is now frozen. I will also need to unlock the phone if you could send me the code as well please Thanks Vanessa Pearson

Amazon vouchers £15

When I signed up with ID mobile, I was supposed to receive £15 of amazon vouchers but nothing has arrived

Father has died need to cancel his account

My dad has passed Away received a bill but having no luck cancelling his contract

Transferring Number Across At A Later Date

Hi, I’m not yet an ID Mobile customer but will be very soon (I Think). So at the moment my wife & I are with TalkMobile (Vodafone network) and everything has been fine since we moved to them in November last year. However in April, Vodafone in their infinite wisdom decided to decommission the ce...

I have 1 PAC for two numbers, it's not being accepted for the second number

I am trying to transfer two numbers from Virgin mobile, they provided me with one PAC for both numbers. The first was accepted by IDMobile but when I came to transfer the second number I got a message saying I’d entered an invalid PAC.

Changing from EE (pay as you go) to iD contract and keeping old number?

I have bought a new iD pay monthly online last week and I requested to transfer my number from EE to iD. I have requested the PAC code and followed the instruction on Friday 18 June and now it’s Tuesday 22 June and nothing has happened. I have not inserted the new iD sim in my phone yet as I need to...

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