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I've just received my currys gift card from I.d mobile but the gift balance is 00.00 no money on it. My deal which qualified me for the gift card was offered to me from I.d mobile and was completed on theire app. So what do I do now.

I upgraded my SIM-only contact today and also I got this iD Mobile promotion(s): £50 Gift Card. But no idea how to claim it?

Changed my plan to SIM only which included a £25 gift from Currys. The gift was sent via DPD but I was away on business and couldn’t give them the PIN code. The item has been returned to Currys. How do I get it resent or who do I contact? Cheers...

Anyone else having poor data in the Exeter, Devon area. States 5G but useless.

Could someone help me? I’ve ordered 3 sim only deals for myself and my 2 sons. Where going to keep our numbers. I know we need our pac codes. But I’m not sure who’s sim is for who.. mine is different contact to my sons. Does it actually matter which one I use? As long as the transaction number goes with the right pac code is that ok?

Hey, So I think it's very clear that ID throttles certain traffic on its network. Although I can get a speed test result of over 100mbps, I cannot stream any videos. Specific to YouTube in this case. An issue I do not have when using my home network, which has slower broadband speeds. Or when using a vpn that would hide that in streaming video. Does it state anywhere in the terms of service that this would be done? Anyone else experience this?

Afternoon all, I'm trying to work out a GPS solution for my motorbike. If I have a cheap old phone mounted to the bars, taking WiFi from a hot spot on my good phone (in my jacket), will I be billed for the data use? Short version, are there additional fees for using my phone as a WiFi hot spot, assuming i remain in my permitted data? Thanks!

Hello, I'm trying to transfer my old number to the new device, however I'm unable to locate the transaction number that I require. I have my PAC code and both phone numbers but as the phone was purchased from a 3rd party supplier I can't find the necessary number. I've checked all of the MyID emails I've received also but nothing on there works.

How do I delete my old ID community account?

I note rollover plans include Wifi Calling, but: Do PAYG eSim plans include Wifi Calling functionality?

I received my Currys voucher for upgrading my plan and when I've gone to use it they've said it's either expired or not been validated correctly when it was sent to me (21st Feb 2025) felt quite foolish in the shop arguing that there should have been £50 on the card and being looked at blankly! How can you validate or renew the card please?

I haven't received my new SIM card?

Can you tell me why I’m not receiving calls please

My monthly contract is ending soon. How do i change it to sim only contract?

Hi, anyone can advise me what to do with my gift card that is not working on currys website? Got it as offer on a upgrade. Tia

Due to ID mobiles ridiculous policy of wanting to charge a longstanding customer of 5+ years over £150 more for an upgrade compared to a new customer- we are going to have to triangle port. Can anyone who has done this recently reccomend a suitable 'donor' SIM for the old number? It seems some networks hold the number to ransom without a large top up or minimum term. Many thanks

Hi, I’m honestly really disappointed and frustrated right now. I think my SIM has been hijacked and I urgently need help. My phone suddenly lost service — no calls, no texts, nothing. I’ve tried restarting, checking coverage, switching phones — nothing works… until I put someone else’s SIM in, and it’s totally fine. So it’s clearly not my phone — it’s the SIM/number. Since this happened, I’ve been locked out of my Google account, and I just found out that my PayPal has been hacked. There are now attempts to access my bank and I’m pretty sure whoever did this used my phone number for 2FA codes!! I didn’t get any alert, no notification, nothing. If someone was able to swap or transfer my number without my permission, that’s a serious security issue on your end. I need to know if a SIM swap or porting request was made, and if so, how that got approved. I want my number secured ASAP or reissued to me, and I want a PIN/password put on my account so this never happens again. This has caused

When I try to use text messaging it says failed to send every time

Please can someone advise how to get this offer?

Could anybody advise from I D please? My mobile data has been renewed as from 10th April. States 28 days left. However, according to my mobile when I click the link for data left, it states 14 days?

Hi. Are there any tricks people know of to be able to talk to an actual human at ID mobile? I recently placed an order for an esim. I have received the welcome email and it has been several days but I’m yet to receive the e-sim. The online chat is completely useless for me as I just get stuck in a loop as I don’t have a phone number for the ID sim yet.

I recently upgraded to sim plan via Id app, so should I cancel my old plan and how? Cause it says it's gona renew in 9 days ,and the data is more than in my plan.When I go to see my plan is only the new one that I upgraded.Any suggestion,please?

If i purchace a sim can it be used in my motorhome router im only needing data only

Had a new Samsung phone to replace a faulty one. Tried to set up new phone using Smart Switch but failed. Asked a friend to do it but was asked for pin number which I had forgotten. Help please!