Private number calls go straight through to answerphone since porting my number yesterday. This includes calls from my hospital which are vital 

Hi this number constantly trying to call me 020 8054 9965 I answered and they said they wer from 3 network and am due discount on monthly bills just dunno if a scam or not?

Have been unable to cancel my dead mother’s phone via live chat for days. Really unimpressed with so called service. Please get in touch and cancel 

hi could someone please get in contact with me regarding my upgrade? I’ve tried doing it online but it’s not doing it and I need to also change my address

My hot-spot isn't working 

I am having trouble returning a call after I have listened to a voicemail message. the prompt tells me to press # but my phone does nothing after I press it. Any help appreciated.

I recently got a new phone last week - new to iD mobile. When not on WiFi then signal is not great at all. Never more than one or two bars and often shows and exclamation mark. I would describe it as very slow and internment. It's taking ages to open webpages, send WhatsApp etc. The coverage for my area is stated as excellent on the coverage checker. I am very concerned as I will not be able to continue like this for 2 years!!! Should I be looking to try and send this back and get with a new company? 

I signed up for ID mobile E-SIM only.  I have been sent 2 invoices now but am unable to access my account as I don't have my mobile number or have my account number.  I've tried the chatbot but can't speak to a human as I can never get past needing to put in the details I don't have!  I am stuck.  I’ve checked my emails and I have the invoices i’ve been sent and a feedback email but I simply don’t have the email opening the account.  I can see the last 4 numbers of my mobile number and my account in the emails but nothing more.  Please someone help me. Its driving me insane!

I've the past few days my signal and data have dropped to a point where I am missing calls and texts, gone from having strong signal and 5g to 1 bar and no data

I want to install PayTM app on andriod. for registration, my mbl is not able to send SMS to India no. How to get arounfd this?It simply is not able to send SMS from my mbl to an india designated number. I am able to send sms to my friends in india (having india mb no).I am on monthly plan & has correct permissions set up for PayTM app on my mobile.This is pretty annoying for me.Any help , guidanace is most welcomethanks and regardsRavi

Does anyone use the Viber app?  Since I moved to iD Mobile I can’t reactivate it.

Hi, my number was due to switch yesterday, why hasn’t it? 

Hi all.What can I use as proof of purchase for the honor magic 8 pro gift pack. Any help will be gratefully accepted.Pete

What is the best deal per month for sim only including roaming. I've want 3 sims 

I sent my old phone via tracked delivery to id mobile when I purchased my new phone and haven’t had any email or notification to say they have received it and about payment to me for it?? 

Hi, I’m moving abroad (to the EU) and won’t have a UK address, but I would like to keep my iD mobile phone number. I’m currently on a monthly rolling plan. Could you please confirm whether my phone number will remain live even if I live abroad and don’t return to the UK? I would continue paying for the monthly plan, but I’m considering downgrading to a lower-priced plan.

Problems started when for some unknown reason ID did not claim my Direct Debit, even though it had been set for months and there was money in the account. The direct debit failed on the 18th but was also successful on the 18th. The suspension was four days later on the 24th. I had to pay the contract amount immediately as the phone is my wife's and is important for the kids to be able to make contact.  No notification to say the direct debit had cancelled. Received about 4 notifications telling me my account had been suspended though until immediate payment. Tried to dial the number given on the messages to make payment but of course they had suspended the phone so couldn't. Made the payment online. Went to try and contact their customer services to try and understand what has happened. After 3 attempts waiting on the live chat, I was cut off each time. Over 2 hours wait time estimated. Lovely service. Finally.... now my bill is upto date. I cannot make outbound calls

HiSamsung has requested an invoice, for my new phone upgrade, as proof of purchase in order for me to claim the free Samsung watch offer.Can you please supply one?

Hi, I bought a new monthly rolling plan last Friday and initiated the process to port my existing phone number. However, the following day (Saturday) I decided to cancel my purchase and the number porting process. I used the live chat and spoke with an agent (likely an AI?) to request cancellation of both the monthly plan and the porting process. I was told this was possible.I specifically asked whether I would be able to keep my old phone number with my old mobile provider. I was informed that my old number would remain with my old provider, the iD mobile monthly rolling plan would be cancelled, and I would be able to use the iD Mobile SIM on a pay-as-you-go basis.However, on Monday (yesterday), I received notifications stating that my iD mobile monthly rolling plan had been cancelled and that my old phone number had been ported to iD Mobile. My plan with my old provider has now been terminated. This is not what I requested or agreed to, and I am very unhapp

Id Mobile are not sending me my PAC. How does this get resolved?

Are there any clear instructions for turning off the adult content filter?

I switched to Id Mobile on Friday, porting my number over from EE. Over the last few days I noticed several errors with Id Mobile’s communication, where the information provided didn’t match the activity expected. I lost confidence in them and decided to switch back to EE. I requested a PAC to take my number back and they haven’t responded or provided it, and they’ve closed my plan. I spent over 6 hours yesterday trying to get this resolved via the appalling chat-bot system they have instead of customer service and there’s still no PAC. Has anyone else experienced this and had to report it to Ofcom? I have nowhere else to go other than Ofgem as I have no mobile service and Id Mobile aren’t addressing the issue. Do they monitor and contribute to this community? If so, has anyone experienced them resolving issues via this forum? If anyone can help it would be appreciated - thanks. 

I’ve just joined ID mobile and my SIM is activated, currently waiting for number to port today. It seems i cannot make any calls as ‘Ive reached my cap limit’.How can this be? I have unlimited minutes?

The eSIM I received a few weeks ago has stopped working in my iPhone SE. I can’t make or receive calls on it. I pay monthly for this service and it just doesn’t work. Is there a customer service person I can ring to help? 

I have a ID Mobile Sim and PAYG account on my Pixel phone. It currently has nearly £20 in credit. I can send and receive text messages fine  I can get notifications and browse the internet at a decent speed.  I can receive phone calls from my landline and my other mobile phone Yet, when I try to call out to another mobile phone or my landline, everytime I immediately get:- 'You Are Currently Unable To Make Calls, As You Are Out Of Calling Credit'  Searched around, but can’t find anything. Any advice would be appreciated?