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Hi Can anyone tell me if the statement below from ID in October 24 is still valid or has the promotion ended now.I dont recall seeing any statement advising of thisThanks Steve"Use Your Full UK Data Allowance at No Extra Cost!From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip

I already have an ID account which I created for my daughter. I now have a new plan with ID which I want to add to existing ID account. How do I do this as when I enter my exiting mobile number it says it doesn't recognise it. Also I wish to provide my PAC number so that my existing number can be quickly transferred . As yet I have not received my new SIM. 

We have 2 contracts with id Mobile and both of us have experienced the same issue, me more so.We are currently traveling in Spain as I have over many years with your network and not had an issue until this trip.My phone seems to geolocate to Sri Lanka and try to connect to their network, unsuccessfully of course, however this causes the time to change by a few hours and can only be changed by completely restarting my phone.At first I thought it must be a phone issue but when it happened on my Partners phone, clearly its a network issue.Can you advise as to the solution?Regards,Phill Capey.

My 24 month contract ends on 25/10/25.  I will move to a Sim only plan and I have found a deal which will still keep me on iD mobile as my service provider. The new plan is not advertised on iD mobiles website as it is an offer via MoneySavingExpert website but deal ends on 26/10/2025.. By my reckoning I can inform you on 25/9/2025 ( 30 days ) of my intention not to continue my current plan.If I stay with iD mobile I expect I don’t need to receive a new Sim card and If I sign up for the mentioned new Sim only deal does it automatically commence without the requirement to contact you to cancel my 24 month contract 29 days early ? 

I wamt to add data roamimg for 2 weeks i am in the usa but on the app i can only see 10 days being the longest

I ordered a new iPhone 17 pro max but I ordered the wrong colour.

I’ve read through a wealth of people having the same problem but I don’t seem to be able to find an actual answer anywhere - to the point I’m close to throwing my phone at a brick wall.  Last Friday (16th Aug), I took out a new contract with ID Mobile in store at Currys - This was for the iPhone 15 Pro Max. I was previously with EE and have had Samsung phones for the past 12 or so years. Finally, yesterday, the number finished porting over and I am now receiving calls and texts absolutely fine. The device registers (and so does iCloud) that my phone number is the correct number that I have ported over. However, I do not seem to be able to receive OTPs from companys. I use 2FA across a lot of apps, the main one being my bank (Santander). I cannot log into the Santander app on my phone as I cannot receive the OTP. I also cannot log in on my PC/Laptop because there are 2 options - SMS OTP (which I can’t receive) and “Authenticate in the mobile app” which I c

Since transferring to ID Mobile I cannot receive or make any telephone calls. Can anyone help please?

As of yesterday evening I noticed my iPhone Air was showing the satellite icon in the top info bar indicative of no mobile signal. (I was in an area with great signal)Naturally, I started troubleshooting, rebooted, airplane mode on and off, network settings reset.  None of which resolved the lack of signal bars.Next step was to request a replacement esim in the app, remove my existing one and re-activate the esim.After about 10 mins of “activating”  I got the below message.  Fair enough, so I get in touch with ID Moible customer services, who confirmed they could see a pending activation request and to wait an hour. So I waited an hour and nothing, so re-contacted them detailing all of the troubleshooting attempts, and all they could do was confirm there were no ongoing issues and then they re-issued another esim from their side..Here’s where it gets weird though, although the activation failed, I can still make calls and receive sms

I have just joined ID mobile via mobiles.co.uk, when I placed the order I have selected the earliest possible port in date that was available which was the 11th and provided my PAC.I requested the order with an Esim, I have been accepted and recieved the QR code and activated the Esim however I have no service. I understand I wont get my number until the 11th but do I not have a temporary number on the esim until my number ports in? Thanks,Danny

Sorry I kept the same number when I changed to Id and it shows that I have a new one and I can’t get a verification code what do I do

I have topped up but it says i have 0 data 0 minuitss and 0 messages 

hello, when i signed up i recieved voucher x2 for currys I haven’t used them yet, an now in need to use them, but i think theu may have expired. can these be extended?? please x

which phone iPhone 17 pro max or Samsung ultra 26?

Hi, can you please tell me when my plan runs out? Is it a two year plan I’ve got and when the last day it’s so I can either upgrade or get a new plan.

I upgraded my phone, I had to rearrange delivery for today as I was at work when they first attempted delivery. I checked the tracking on dpd this morning and it says the phone is now being returned to curry's. I know they did not attempt a delivery today. I tried to sort it through ID mobile chat but that was not helpful at all, what do I do? Very disappointed! 

I am receiving my new phone this Saturday.  How do I keep the same number and do I need a new plan. It is a Samsung s26+ so do I need a sim card?

hello, when i signed up i recieved voucher x2 for currys I haven’t used them yet, an now in need to use them, but i think theu may have expired. can these be extended?? please x

Someone set up an additional fraudulent account which messed up my credit rating and now I can't get an upgrade. Has anyone else had this issue and if so can anyone tell me how to sort it out.

I never had an issue with this before but now when I try to access my voicemail messages I get some short 5 second sentence telling me to set up a pin. It hasn't ever done this before.I tried ringing both the 123 number and the longer +44 version. Same thing. Short message that auto disconnects. I need access to respond to important messages! Please!

I have just purchased a sim only deal with an e-sim. Currently with utility warehouse so need to move my current number over with my pac code. I didn’t realise I had to do this upon check out and can’t register my account without my ID mobile number but can’t seem to find that. Where can I find that number? Do I need to download my e-sim before the entering the pac code or can it be done afterwards? 

I would like it account to be marked as I am over 18 please.

If i ordered my phone on the 9th april and it was out of stock but now it’s back in stock when will i receive the phone or get an update

Hi,I changed plan in March. I had over 100 GB data around 20th of March, on 22nd of March, it changed to around 25 GB. I was told the unused ones would be carrued over. Why it showed differently?

Hey everyone - hoping someone can guide me on steps required to add an existing number with a different provider to an existing iDMobile account. Here’s where I got to:-I became an IDMobile customer about 3 months ago when I bought a new handset… and I got a new number for that phone [a Galaxy S25], operating on an eSIM.Now I want to transfer a number from my old provider [EE] to IDMobile. EE have given me a PAC and I have the “transaction number for switching” from my original “Welcome to iD” email.The thing is… I’m not sure if it is safe/correct for me to use that “transaction number” [it has not previously been used for a switch].I had a look at the “Switching to iD Mobile” and “How do I switch to iD Mobile from another provider using PAC or STAC?” but neither of these contemplate a scenario where I may also be an existing ID Mobile customer. The end state I want to reach is:both new / existing ID Mobile number and old/EE numb