To idmobile.co.uk To ID mobile

Ask a question

Not sure where to ask your question? Ask it here!

  • 218 Topics
  • 558 Replies
daniiiiiv
Rank
daniiiiiv
started this topic

How you can make an answer better

Hi all! :) I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provi...
  • 11
  • 6
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 1
  • 0
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 1
  • 19

218 Topics

Rank
iD Mobile iD mobile employee

F.A.Q. Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type...

1693 19
Rank
2 months ago
Rank
daniiiiiv Hero

How you can make an answer better

Hi all! 🙂 I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provide all necessary information in their initial post as this can help save time and get problems resolved a lot faster. To Include: Why its important: Handset/Devi...

2527 6
Rank
4 months ago
Rank
iD Mobile iD mobile employee

Tutorial What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in the right place. The iD Mobile Community will give you the answers you need. And you might not even have to post a new question – it might have been asked and...

7782 0
Rank
6 months ago
M
Rank
Mikeimp Rookie

Out of x-files
Question

Just got my new account with iD mobile sorted. Making my first call and I heard a conversation ,faint but there about a lady speaking to a retail shop about temperature of fridge. The person I was calling had difficulty in hearing me. I terminated the call and tried again and still that lady was sti...

23 2
M
Rank
4 minutes ago
L
lilreeceyo

Order update
Solved

So i recently placed a order for a phone contract with iD, im still unsure if i have passed the credit check and if i have been accepted, here is the first email from yesterday, second email this morning, just worried incase i fail the credit check (doubt i will) and they take the down payment and...

257 5
Rank
2 hours ago
Rank
PC64 Rookie

ID Mobile broadband (MiFi)
Question

I've got a few different questions mainly about my ID mobile broadband account, but also how this relates to my already existing ID mobile phone account. 1. I bought ID mobile broadband in Nov 2018 on a monthly contract. I already had an ID mobile phone account and have the app on my phone. I se...

6 1
Rank
2 hours ago
T
toadbest

Call forwarding to another network/mobile number
Solved

Hi, I think I know the answer to this, but want to seek some assurance before travelling please : As ID only include European roaming, I want to divert/forward my ID mobile calls to my other (work) mobile with Three, which has worldwide roaming included to cover an upcoming trip to the USA. As both...

35 3
Rank
2 hours ago
Z
Zaiii

Can I get a new number?
Solved

Hi, I was wondering If I could get a new number?

8 1
Rank
2 days ago
Callumandblake

how do u buy things with my mobile credit
Solved

I need help because I want to buy vbucks but I don’t know how to use my phone credit to pay for it

6 1
Rank
2 days ago
R
Red1989

Proof of ownership?
Solved

I have called, emailed and tried the chat ( broken) to get proof of ownership for my S10 and S8 mobiles I have through ID. How can I get this or can these be sent to me? Thanks Red

34 1
Rank
3 days ago
rjas70

SIM not working
Question

I activated the new SIM for my daughter's phone yesterday afternoon. More than 24 hours later it is still not working - no network service, number shows as unknown in settings ... what is wrong?

12 0
3 days ago
C
CJW

Where's My Mobile
Question

New customer to iD after many years with Virgin. Ordered a new Samsung A50 and it arrived with a cracked screen. iD sent a returns label and I got a receipt from Carphone Wharehouse on 8th July to say they had received it. Been chasing (phoning 7777 on my wife's phone) my replacement phone with iD...

22 1
Rank
4 days ago
J
Rank
Johnny55 Rookie

Cannot roam in Greece.
Question

Hi, I have just returned from Rhodes Greece, and no matter what I did could not get roaming to Work. Enabled roaming on my account before I went, manually set phone to 3G. Still no good. Thing is I had same problems in Germany, first time I took Android On Xiaomi A1, September last year. On that occ...

46 3
Rank
4 days ago
Rank
OrganicOctopus Rookie

Does iD mobile only have a certain amount of capacity on the 3 network?
Solved

Does iD support 3’s 4G+ (carrier aggregation) What are the speeds like compared to 3 at peak time? Do they have 3’s full network capacity (spectrum) available for use? Some MVNO’s only buy a certain amount of spectrum on the main network. What speeds should I expect using 4G+ (If iD support it)? Can...

102 2
Rank
5 days ago
paul.edmunds

over limit on calls
Question

what do you do when you have used your calls limit for that month

24 1
Rank
6 days ago
Rank
DaisyDays Rookie

Radio competition 82122 number
Question

Not able to enter a radio competition. Was able to enter the competitions with old phone and today I received the error 28code. Just want to know how I fix it please. Thanks

32 3
Rank
7 days ago
A
Rank
annoyed Masked Rookie

Should I cancel My Account?
Question

It started with error 28 and unable to send txt's. Rang up, waited loooong time, then got an advisor who used every handling trick in the book, (the answer yes to easy questions, use name at end of every sentence, etc), had to give information over and over, could hear others details on other calls...

153 13
Rank
7 days ago
D
Rank
Dorcas68 Rookie

Data Gifting Feature on iD Mobile?
Solved

Does ID mobile allow data gifting between family members? I never use all my data & my son always runs out & it is really annoying that I’m tied to a contract with mine & then end up paying extra for his. I don’t want to upgrade either. I know EE allow this so may have to switch to th...

72 4
Rank
8 days ago
M
mandycarling

Prove phone ownershiop
Solved

I can't find any documentation relating to the upgrade phone I got and I now need it to prove ownership to the insurance company. How can I get it?

67 1
Rank
9 days ago
S
Slakes123

messages error
Question

Whenever I text someone it says message not delivered even though it has delivered.Why? How do I fix this??( it only happens with one person)

50 3
Rank
10 days ago
D
Dad1966

IMO S2 MONQI MOBILE DATA
Question

Hi. I can't turn off mobile data on my son's phone. We have unlimited WiFi in our house. He has logged on to the WiFi successfully. How can he have used 55mb of mobile data in one morning? Also my WiFiaccount has numerous blocked sites for safety such as Daily Mail but when i check on scout the brow...

22 1
Rank
11 days ago
Bogata

Voicemail line keeps breaking up
Question

I call my voicemail and start to listen to my message and after 1,5 mins the line suddenly breaks and the call is ended. I have 2 messages i would like to listen to but I cannot. If I press button it starts to play the message but still break after 1,5 mins. Please help!

24 1
Rank
13 days ago
jo9977

Problems porting into iD from Three
Question

I am currently awaiting my number to port over to ID from Three. The Three services have stopped working but I can't receive calls or texts on my new sim and if I message out then it appears as my sim number. When it is resolved (at the moment it's been three days and I'm still reasonably positive.....

39 1
Rank
14 days ago
B
Rank
blacksheepgodless Rookie

Voicemail charges
Solved

I have called the help number (7777) and searched all over, but can not find the answer to my question: Do I have to pay to listen to my voicemails?

49 3
Rank
14 days ago
P
Rank
pikachublurry Rookie

How do I find out who called me from a Private Caller

How do I find out who truly called me from a private number as I earlier had a rather upsetting fake call.

52 3
Rank
14 days ago

Popular subjects

Most liked this week