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daniiiiiv
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daniiiiiv
started this topic

How you can make an answer better

Hi all! :) I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provi...
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
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iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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465 Topics

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Nemo Rookie

Extra spurious message when using extended absence greeting
Question

If you set an extended absence greeting on voicemail and chose the option not to allow callers to leave messages, a caller first hears your extended absence greeting  Then hear a standard message saying that they can’t leave a message Then invites the caller to enter a phone number if they want to l...

25 6
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1 day ago
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laskes Civilian

unable to receive texts since porting my number to iD
Question

I have ported my number from O2 to iD, using Iphone 11pro I am unable to receive texts where two-way authentication is enabled and the organisation sends me a verification code to be able to login (e.g. eBay, PayPal, Tax office). I have checked all my settings, the correct number is in both phone an...

14 6
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1 day ago
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JamesB197 Civilian

Ports and protocols needed for WiFi calling?
Question

My workplace has very weak mobile signal strength (due mainly to its location). I am able to activate and use WiFi calling at home on my Samsung S8, so I know it works, but not in the office on the company network. I spoke to an IT guy who suspected that the necessary ports and/or protocols to allow...

43 5
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3 days ago
Sharon20

renewal
Solved

How do I find out When is my contract up for renewal 

24 1
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3 days ago
Z
zedster

Wifi Calling on Redmi Note 8T
Question

I am currently an ID mobile pay monthly sim only customer. I am interested in buying a Redmi Note 8T from either THREE or Xaiomi directly. I need to know if they will work with ID Mobile wifi calling which is essential to me where I live.

13 1
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4 days ago
N
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Nemo Rookie

Worrying message for callers
Question

If you have voicemail switched off on your Id Mobile number, then when someone calls you the phone rings for some time and the caller hears the ringing tone as you would expect. Eventually, if the call is not answered it stops ringing, as you would expect, but the caller then gets the recorded messa...

30 4
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5 days ago
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gummy1953 Civilian

gummy1953
Solved

How do I contact ID? I have tried the text number to get the cost of leaving and the text will not go. I try the chat line to find out the cost of leaving and I do not get an answer, no sorry you are leaving, no I will find out, just nothing. Anyone got any ideas how to leave ID?

29 3
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5 days ago
U
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umr23 Civilian

Voicemail Notification that won't go away!
Solved

Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number. I've tried clearing the cache in my messaging & contacts app. Then resetting the phone. I've tried leaving my mobile number voicemail to de...

1887 29
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7 days ago
N
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Nemo Rookie

Unexpected response from network
Solved

I am trying to set a divert from my O2 number (A) to another number (B) on the IDM network, but when I try to set the divert I get the error message "unexpected response from network".   If I try to ring number B from number A it connects fine, and text works as well, but for some reason I can’t set...

47 8
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9 days ago
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Slawek

Help!
Question

Hello! I need help with the following: I purchased the "ID Mobile" card. I have set up a standing order (direct debit) from the bank to charge my account for the monthly payment of a telephone number. My intention was to switch from another telephone operator to "ID Mobile" keeping my old No. IT WAS...

12 1
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9 days ago
N
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Nemo Rookie

The number you have called is not recognised
Question

I get the following message when calling certain numbers from my id mobile phone. If use a different network I can call these numbers. Is it possible that the ID mobile network has not been set up to recognise certain number ranges?

48 3
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11 days ago
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johnyonge Civilian

Mr john yonge
Question

I have just joined. I have a new SIM. It does not work. I therefore cannot contact Live Chat because I have no idea what my new phone number is and I have to input phone number to chat. Crazy crazy crazy. I’ll have to go back to my old provider unless anyone can help PLEASE!!

40 4
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12 days ago
Lawrence95

lost phone
Solved

I’m abroad and aware someone is using my phone and I cannot report it lost

44 1
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15 days ago
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sublime Civilian

Can't purchase a SIM-only plan without a UK number at checkout?
Solved

Hi,  I am moving from germany to London.  I’m only looking for a SIM plan which includes a UK phone number. What do I need to do for this? Thanks.

40 5
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16 days ago
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Andytl Civilian

error 28 - Texting 84848
Question

Can't text 84848 but previously could, error code 28 Comes up but why? All settings are correct, premium on, extra cap at high even roaming on. Restarted phone, nothing works.

38 6
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18 days ago
AMKHOSRAVI

Port Landline to ID mobile
Solved

Hello  Can I port my landline Tel number to my ID mobile sim card? My friend has managed to do this some how. He uses 4g internet unlimited for his broadband and does away with paying for a land line.  Look forward to hearing soonest.  Many thanks!

18 1
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19 days ago
2
2247SteveB

Two devices with the same number.
Solved

My wife and I are both iD customers.  We have very basic SIM only deals with data rollover (which hardly ever gets used).  She's been given a phablet to use during long term (palliative) chemotherapy which might occasionally get used for calls.  Can she get another SIM linked to her existing number?

28 1
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20 days ago
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Dazdaz Civilian

I've lost my SIM and need help
Solved

Lost sim  

21 3
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22 days ago
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JimmyMcGregor

Changing my ID mobile number to my old expired number
Solved

Hello. Is it possible to change my IDmobile contract number to my old, expired number? I had cancelled my old contract with Three over a month ago, and now the PAC and mobile number has expired. I would really like to keep my old number, as it is still linked to a bunch of accounts and such. Is it a...

22 1
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25 days ago
P
Pazasaurus

SIM card suddenly not working
Question

I have been with iD mobile for about 6 months now and up until 2 or 3 months ago my SIM was working fine. Could send texts, make calls and use data.  My SIM was suspended as I was unable to make any payments but now that I've caught up on my payments again and paid for the SIM as usual, it was suppo...

22 1
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26 days ago
emma nicholas

How to report Fraud
Solved

someone had id moblie sim in my name what do i have to do please

26 2
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29 days ago
Michaela Collins

Can I choose my number when joining?
Solved

When choosing a sim only deal and a new number, is there any choice in the number? (ie in a phone shop they may show you a few to choose from)

94 3
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30 days ago
T
TyOhni

Adult sites
Solved

How can I access adult content

33 1
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30 days ago
eric the red

why cant i purchase sim from France
Solved

Why cant I purchase a sim card or anything because i live in France

26 1
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1 month ago
M
MAD JACK

reporting theft need proof of blacklisting
Solved

Whilst on holiday earlier this year I had my phone stolen. My travel insurance company are requesting written proof that I reported the theft to my service provider and asked for the phone to be disabled. How do I go about this please?

22 1
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1 month ago

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