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Why has a direct debit for my old contract been taken out as well as new direct debit for my new contract

I really need help with this or will be returning the phone. I have gone from Vodafone to ID. Did the whole PAC thing. I have managed to get everything transferred over. Phone calls and texts work fine. But i cant get the imessage thing to work. I have followed all the recommended steps. Switching off/on. Taking the sim out and force restarting. I have done a network reset. My number and 2 email addresses are showing with a swirling bit beside it. PLEASE HELP I have been trying to figure this out for days

Hi all. First time question. Be nice to me please😁. We are going on a cruise to Norway, I know I can use my data on land but can I use it on board in the middle of the ocean?? Or will I be charged to use it?? Thanks everyone.

E SIM INFO Hi, my Asda monthly pay as you go sim ends tomorrow so I’m thinking about getting an e sim with id. If I pay for it tomorrow how quickly will I be able to set it up and will I be able to keep my old number. Thanks

I am getting spam no caller IDs and I’ve been told I can contact my network provider to track the call so I can take it to the police, is this possible? It’s gotten to a point where I have to keep my phone on DND to stop these calls coming through throughout the day and the night. When I say spams- I mean about 30-50 calls per hour. When I answer, it’s silence. I feel like I’m being harassed and I don’t know what to do. I can’t block unknown calls because I need to take work phone calls so I’m completely stuck. This has been happening for the last 3 weeks. I just need to know if it’s possible to trace these calls so that I can take it to the police. Thank you!

I have an iPhone 15 Pro and I’m not always able to send messages. I do have MMS enabled and according to Chat GPT, I need to configure the MMS settings manually. Anyone know how to do that on an iPhone? Many thanks Paul

Just upgraded to the iPhone 16. When I try to redeem the offer for 3 months of Apple Music I have been directed to a page that says UID missing or incorrect. Can I be resent a link to fix this?

I am traveling to the Caribbean in November is there a roaming add I can use with ID mobile

I get an error message when adding surname, dob and mobile number online and on the app - is there a fix for this?

I am not able to redeem an offer sent to me via email. The offer was Apple Music free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

My daughter has unlimited data but is unable to use it. She is currently in Belgium mans her location will not work

I have an issue with my daughter’s account. It’s all in my name and I pay for it, but I cannot log in. And I need to talk to a person to resolve it. How on earth do I actually speak to a human being and not this awful chatbot? I have no means of accessing this account, and no means of talking to someone to give me access. It’s almost like it’s expressly designed to drive us mad

I D Mobile network down , emergency calls only all afternoon Friday 23rd May . Please only ID mobile employees reply , thank you

My link for Apple TV is not working and I am still within my 90 days. Please can I be sent a new link?

Hi, I could not connect to wi-fi or make phone calls except home and work. The replacement SIMis not better. Who do I need to contact and how? Many thanks, Laszlo

Hi - my question is for ID Mobile - I’ve read answers re no of rings before Voicemail activates & that with certain providers, including your selves it is a maximum of 30 seconds. So my question is WHY? In 30 seconds my phone rings 3 or 4 times only. That is rarely enough for me (& judging from Community comments, lots of other people ) to register that the phone is ringing, remember where we left it and get to it in time. We are not all members of the younger generation. Sometimes we may leave the room and not take the phone with us. So again, as your customer, WHY can I not set the number of rings to my preferred length of time? I have been able to with other providers & other phones. Surely it is up to me as the phone user to set my preference?

Need proof of purchase please

I am considering upgrading from iPhone 14 to Samsung Galaxy A55. Is this a wise move or folly?

I’m not receiving calls, they are going direct to voice mail, what’s happening please

Hi iD Mobile Community, I’m hoping someone can help escalate this issue as I’ve been waiting several days now. I submitted a request last Friday for proof of usage and ownership documents for an iPhone that was recently stolen. I urgently need these documents to process an insurance claim, which is time-sensitive. Despite being told it would take 24–48 hours, I’ve already visited iD Mobile in person three times and still haven’t received confirmation or the documents. I specifically need: A copy of the contract and date it was signed IMEI number of the phone My phone number linked to the device Any documents showing the phone make and model I’m struggling to understand why these documents aren’t accessible through my online account or why the process is taking so long. If anyone from the team or the community knows how this can be escalated or expedited, I’d really appreciate your help. Thanks in advance.

Would you provide me with a new link to redeem the offer, please? I’m having the same problem as many others here with getting the link to work. I.E: “UID missing” when I click on the link. Many thanks, Robert.

Hi, I’ve trying to redeem my apple link but I keep getting the message UID Missing or incorrect. can you please advise? Thank you Dáithí

Unable to redeem Apple Music offer

Hi, I am in contract and have a Google pixel 8 pro. Unfortunately I fell on the weekend and smashed my phone. A family member has kindly gifted me her Samsung galaxy s23 ultra. I believe that the Samsung is unlocked as when I am registering onto a network ID comes up. However it is not connecting. It is stating "unable to connect. Try again later" Is this more likely to be a device issue or do I need to do something else? Thank you in advance

I can’t connect to live chat