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iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4821 Topics

Alan Simpson
Newbie
Alan SimpsonNewbie
asked in Ask a question.

Unable to make a Upgrade

I have received an email stating that I can upgrade due to my contract coming to an end, however the both of the Upgrade buttons on the Website fails to work, plus Live Chat never loads.Tested on multiple browsers and same issue.

2
Lauren
iD Mobile Employee
2 minutes ago
J
Newbie
Jainge92Newbie
asked in Ask a question.

service not reinstated after payment

Services haven't been reinstated after payment has been made

2
Lauren
iD Mobile Employee
4 minutes ago
Arran Kelly
Newbie
Arran KellyNewbie
asked in Ask a question.

ive payed my bill but still cant use movile data or make calls

Payed my bill yesterday and still cannot use my mobile data or make any calls. 

3
Lauren
iD Mobile Employee
10 minutes ago
B
Newbie
BeegheelNewbie
asked in Ask a question.

Trying to upgrade

Morning all - trying to upgrade - both buttons on the upgrade section are not working when clicked - is there a “Live Chat” available??

3
Lauren
iD Mobile Employee
17 minutes ago
S
Newbie
SUNNYFACEHNewbie
asked in Ask a question.

problems with new app

I am having issues adding my ID mobile number to the new updated app.  Why might this be?? It's saying error occured!

3
Lauren
iD Mobile Employee
54 minutes ago
Murat Simsek
Civilian
Murat SimsekCivilian
asked in Ask a question.

Old number has not transferred over

So i have decided to move over to iD with a new contract but I wanted to keep my old Vodafone number.When purchasing the new contract I was told the porting will take place 23.4.24.At around mid-day of the 23rd both my old vodafone sim and new iD sim have stopped working, it is now the afternoon of the 24th and my new sim is still not working.Is this normal? I have never had this process take so long.

4
Lauren
iD Mobile Employee
56 minutes ago
M
Newbie
MazafazaNewbie
asked in Ask a question.

need Pac code but there is no service on my current sim

After having no service on my phone with my current Id sim for more than 24 hrs, I have decided to leave Id. But I can’t get PAC code because I can’t text from my phone and my number (because there is no service)what should I do? How can I get my PAC code? 

1
andewhite
Legend
1 hour ago
S
Newbie
Susan A WalesNewbie
asked in Ask a question.

calling UK from Europe

Hi, I  have been unable to make calls from Italy to UK landlines and most mobile numbers.Roaming is switched on and some mobile numbers are perfectly ok. I can see no pattern. I had this problem in March, went home and am now in Italy again and still have the problem.(The numbers have the appropriate +44 prefixes)Any help would be much appreciated.  

8
S
Newbie
1 hour ago
Y
Civilian
Yesterday4462Civilian
asked in Ask a question.

Why was re-registering necessary?

I did not receive any advanced notice of the app update or the fact existing accounts would not work with it. When I opened the app and it asked me to register, I thought it was broken and went to the website. When the website also wouldn’t let me login and wanted personal information, I assumed your system was broken or it was a sophisticated phishing attack. I then reached out to your support staff via Twitter to see what was going on, but they have been incredibly evasive and unhelpful about the whole thing, outright refusing to explain the need for re-registering.When I kept asking for an answer, they even gave me a link to this announcement post which, on the topic of having to re-register, only says “sorry about that!” which feels incredibly snarky and sarcastic.It asked for email, first name, surname (twice for some reason), password, phone number, and date of birth. I'm 100% sure you already had all of that on my account, except maybe DOB but given I have a financial contract w

0
Y
Civilian
1 hour ago
Glen Rogers
Civilian
Glen RogersCivilian
asked in Ask a question.

need customer service

Our SIM is in a WiFi router in a caravan, so we don't know the number and I think we need to upgrade our data. Can anyone help?

0
Glen Rogers
Civilian
1 hour ago
N
Newbie
Nirav PatelNewbie
asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

4
Lauren
iD Mobile Employee
1 hour ago
I
Newbie
IztrubalNewbie
asked in Ask a question.

PAC code submission page constantly saying there is a problem?

I now have submitted my PAC around 10 times. Each time the form says there was a mistake. I now know all the numbers by heart. How do I keep my old number if unable to submit PAC?

6
Lauren
iD Mobile Employee
1 hour ago
Belsonej
Newbie
BelsonejNewbie
asked in Ask a question.

over billed

My bill has come out at £45 not £33.99, I have no other charges

7
Lauren
iD Mobile Employee
1 hour ago
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough 

4
Lauren
iD Mobile Employee
1 hour ago
Danielle Magee
Civilian
Danielle MageeCivilian
asked in Ask a question.

text message wont send

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

8
Lauren
iD Mobile Employee
1 hour ago
Kev Smith
Newbie
Kev SmithNewbie
asked in Ask a question.

bill

So April my bill went up by £3 so from £40 to £43 so why does it say £68 for may? I have screen shots about this aswell  I have been offered my original deal with three £43 for unlimited everything so I would like the cancellation price please 

10
Lauren
iD Mobile Employee
2 hours ago
Emily Jane Daniells
Civilian
Emily Jane DaniellsCivilian
asked in Ask a question.

new contract

Hi I'm trying to order a new phone and contact go through all the steps then nothing happens.  Keep getting emails saying item still in basket can anyone let me know what I'm doing wrong don't want to end up with 4/5 different contracts.

5
Lauren
iD Mobile Employee
2 hours ago
C
Rookie
Chris-netRookie
asked in Ask a question.

New monthly plan.

I am on a rolling monthly plan.what's the procedure to change to a different monthly ID plan offered on a comparison site? would this require a new eSIM?TIA

4
iD Support
iD Mobile Employee
2 hours ago
Kevin Mckeiver
Newbie
Kevin MckeiverNewbie
asked in Ask a question.

Loss of service

Hi I lost service on my I.D. SIM for three days this month post code S62 7ND can u inform me if I'm entitled to some recompense for this?Also waiting for my recommendation for a friend to be sent to me .

0
Kevin Mckeiver
Newbie
3 hours ago
Andrew Bennett
Newbie
Andrew BennettNewbie
asked in Ask a question.

Services

Where the hell is the services option 

0
Andrew Bennett
Newbie
4 hours ago
K
Newbie
Kattt84Newbie
asked in Ask a question.

upgrade phone

Hi I wonder if anyone can advise me I’ve just upgraded phone today but but my app is showing me recommended upgrades still hours later so I’m wondering if I’ve not upgraded my phone but just taken out another contract as the app was playing up and on the confirmation email it’s showing a different phone number to mine So any advice would be greatly appreciated 

0
K
Newbie
14 hours ago
A
Rookie
andywills8844Rookie
posted in Ask a question.

ID Mobile's signal coverage is just terrible, & getting worse.

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse.It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK.The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere.Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about t

26
J
Newbie
15 hours ago
M
Newbie
MazafazaNewbie
posted in Ask a question.

no service on my phone

So all of a sudden I am getting ’no service’ on my phone. I can’t receive any calls or texts, nor can I call or text, no internet coverage.Before I got to that stage, I received a text, saying ‘Great news! Your SIM activation is in progress. We'll send you a text once it's complete’since then it has been more than 24 hrs without any network/ service. I don’t know what’s wrong? I took out my sim and reinserted, and restarted - still it didn’t work.   

0
M
Newbie
15 hours ago
B
Civilian
behappyCivilian
asked in Ask a question.

Bill cap not available on website version?

I would like to cap my spent after being stung for some calls while in Switzerland. The help seems to indicate “Settings” on the plan web page. I looked at all option but cannot find it or where to do it. Any idea?

1
B
Civilian
17 hours ago
RickyK
Civilian
RickyKCivilian
asked in Ask a question.

BUGS ALL OVER THE APP

So the app has been down for 2 days and has automatically cut me off as I cannot go on the app to pay, and now there’s a new update where absolutely nothing works…. HOW DO YOU MAKE A FORMAL COMPLAINT? I HAVE BEEN CUT OFF DUE TO NO FAULT OF MY OWN! 

1
andewhite
Legend
18 hours ago
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