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daniiiiiv
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daniiiiiv
started this topic

Communication is key

Hi all! :) I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provi...
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
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iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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172 Topics

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iD Mobile iD mobile employee

F.A.Q. Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type...

1484 19
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27 days ago
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daniiiiiv Hero

Communication is key

Hi all! 🙂 I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provide all necessary information in their initial post as this can help save time and get problems resolved a lot faster. To Include: Why its important: Handset/Devi...

1727 6
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2 months ago
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iD Mobile iD mobile employee

Tutorial What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in the right place. The iD Mobile Community will give you the answers you need. And you might not even have to post a new question – it might have been asked and...

5166 0
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4 months ago
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Andrew Olah Rookie

Can't Message when I am in Hungary
Question

Hello, we recently visited Hungary, and met up with one of my cousins. I could phone him, no problem on his local phone +36nnnnnnn, but could not text him on the same number. My wife's phone (EE) was fine, as was my work phone (Vodaphone). I have Roaming set On, and International set On. I have s...

28 4
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11 hours ago
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nomiS

New Sim But No Credit
Question

I ordered a £5 bundle pay as you go sim paid the £5 when ordering it put it in my phone for the first time but when I try and make a call it says there is no credit. I have tried calling 7777 but it's useless, I either get a we're busy message or they are closed, chat is also a joke, nobody answers....

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11 hours ago
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pzdavis Rookie

Wifi Calling issues
Question

I have a iphone SE and have good wifi at home but poor 3g or 4g coverage. I have wifi calling enabled in settings but all I get is No Service in the corner of the screen.

20 2
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13 hours ago
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bbd Rookie

01 numbers
Question

Why have I been charged for calling a number beginning 01? I thought these were included in my minutes. Regards Brian P Redfern

6 1
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17 hours ago
1DAISYDOG

What SIM size are your SIM cards?
Solved

WHAT SIZE OF SIM IS IT IE NANO ETC OR DO THEY SEND ALL VERSIONS

21 1
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1 day ago
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PaulMoto Rookie

Tetxs being charged when I have 5000 texts in my bundle ?
Solved

I have a pay monthly account with 5000 texts and usually only use less than 50 !. I have been charged for texting this UK number 07452 127270 could someone explain why ? Thanks - Paul

79 8
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1 day ago
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PAS Rookie

Handset compatibility
Solved

I want to switch from Tesco when my current contract expires. I am going to buy a Motorola G7 and go sim-only. Is this handset compatible with iD? I see they sell G6 models so presumably those are compatible but I cant find anything on the G7

26 3
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1 day ago
harryhull

Lost Phone, what happens next?
Solved

I have lost my phone which I pay a monthly contract fee to ID, now that I have reported to ID that my phone is lost will they stop the contract and restart it when I get a new phone?

38 1
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4 days ago
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Alicesprings

Can I buy a SIM to use just minutes and texts with?
Question

Trying to get a cheap sim for my father in law. He uses an older non smartphone. Does not need data or texts. He uses pay as you go at the minute but costing him 15-20 per month. Can he buy a sim with data from ID and use it on his older phone? The £5 sim with 2gb and 500 mins would do for £5. Just...

11 1
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4 days ago
Mahmoud

how to port out my phone number without cancelling my contract?
Solved

Hi I ported in my phone number from giffgaff to idmobile after I had purchased a new mobile with a contract with idmobile at the last March. Unfortunately, the signal of idmobile is so weak in the place where I work, so I want to go back to use my phone number on a giffgaff sim in my work. I don't...

41 1
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5 days ago
Vickyelliot2019

I have been cut off but can't make a payment until next week. How do I get my services back?
Solved

I am on benefits and I get paid fortnightly I can’t pay bill right now as I don’t get paid till next week but they have cut my services off and I desperately need them On so how do I get them back on without paying as I am going to pay full amount as soon as I can but I need my services on help...

40 2
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6 days ago
S
Sam75

Porting in my old number from a previous network provider
Question

Hi Just recently joined iD and followed the instructions to transfer my old number to iD network on your App. This request was made on Friday evening 10th May 2019. After submitting the PAC code and relevant mobile numbers, a message appeared on screen (your porting in request has been submitted, y...

31 1
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6 days ago
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Andy2071 Rookie

What is iD Mobile's Email to SMS Gateway address?
Solved

Anyone know what is ID's email to sms gateway address?

25 2
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7 days ago
Joeb0908

is this how you talk to paying customers?
Solved

i was on the live chat asking a question about something i saw online yes at the end of it i was wrong but the way they talked to me was so rude. like saying you must have misread your id app or online so saying im a lier and then saying you was notified in march so whats the problem. how can you ta...

122 1
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8 days ago
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Saturday girl Rookie

Battery not holding charge
Solved

My deal is eligible for an upgrade on 17th May. My Doro phone is no longer holding charge. I don't want to upgrade as I like this phone - can I just get a new Doro?

57 3
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13 days ago
T
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Taimoor Aspiring Sidekick

Carrier aggregation on iD Mobile
Solved

Three UK had started offering carrier aggregation for a couple of months now and I'm wondering whether iD users have this capability. I've passed many 4G+ locations on nPerf but on my phone (Voda S8), I've only recorded and seen 4G. Can anyone confirm this please? Regards, Taimoor

79 2
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15 days ago
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RobErsk Rookie

What APN settings do I need for TPlink device in France
Solved

When setting up the profile I am asked to set up profile name pdp type (Options are IPv4, IPv6 or both) APN type Static or dynamic APN ( I have tried mms.idmobile.co.uk) i am in Framce and this has been an issue with other providers. Help appreciated.

56 4
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15 days ago
vikkin.

SIM activation on upgrade
Solved

I have upgraded. Have put new SIM in and gone online to activate. The SIM card holder was accidentially trhrown away yesterday. The number on the back of the SIM in not recognised when I type it in. So i now have old SIM in new phone - which is working fine. What can I do??

103 2
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15 days ago
chinadoll

Can't send SMS to shortcode?
Question

I'm trying to set up Facebook Mobile but can't receive/send SMS to the shortcode provided. I've toggled the Premium feature (no idea what that does anyway) but doesn't work either way. My plan provides unlimited texting

24 1
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15 days ago
Mark Keating

Query
Question

Why when I win I win five rocket, but when I lose I lose twenty?

11 0
16 days ago
P
Pbreckenridge

Moved sim to new phone, its asking for a pin number?

Existing sim... works in old phone, asks for pin number for new phone.

45 1
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17 days ago
D
Doc943

Technical Support log status
Question

New to iDMobile and having some porting issues so Customer Services raised a log number for me for the technical team. Is there any function on the iDMobile web site or it’s Community that gives me a status update by log reference number on how this issue is progressing?

30 1
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18 days ago

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