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CrazyDaisyB60Rookie

asked in Ask a question.

Entered PIN wrong and now SIM blocked

I entered my SIM pin number wrong three times, and my sim is blocked. Tried to get onto the live chat, but the website had been updated, and it said to make a new account. Did that, and they sent a code to my phone, which I can’t unlock, so I can’t get on the website. Tried calling and just get automated options and go around in circles. Tried Twitter/X and they’re closed and saying contact the web site! I’m going crazy! My phone is so important to me (as everyone’s is) but I’m vulnerable and I feel unsafe without it. I’ve take out the sim so at least I can use my apps with wi-fi. HELP!

asked in Ask a question.

Doesn't hear anything ringing signal

Hi Since I moved to ID mobile when other people ring me they don't hear any sound/ring just silence, first thing which they can hear is when someone pick up the phone. Any ideas on how this could be fixed? PsHope I was able to explain this properly. Thanks

teddy66Civilian

asked in Ask a question.

teddy66

Anyone able to give some advice on what happens when your id mobile ac gets hacked?rrecieved a msg yesterday about a pac code , which i hadnt asked for.By the time i managed to use live chat this morning to contact id,i had recieved another msg to say it was all going through.I told agent on live chat that this wasnt me and i didnt want to move to another provider.But inspite of this , my phone no longer works as it seems its no longer valid on id network.worse still ,had call from bank to say my ac had been frozen due to unusual activity, so ive got to in branch tommorrow and sort that out.to say im stressed and cheesed off is an understatement.not really sure id are taking this seriously ,as ive not heard back from them as yet.

deniseknight101Civilian

asked in Ask a question.

How can I bring my contract forward to a new date.

I am new and am changing from vodafone to ID. My phone has been delivered and the sim can I use now. ON the sign up form I had put Aug 4th but my phone is no longer working properly. So really cant wait …Many thanksDenise

BottletreeRookie

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£216:53 final bill during cooling off.

I had email from id stating they were going to charge me £216:53 for my final bill after cancelling because sim won’t work in mobile phone. I did the online chat and the person sorted it out and said everything would be sorted. All of this was well within cooling off period.

Abbie Buckley-mellorCivilian

asked in Ask a question.

stupid app

I’m just wondering if anyone can help me, I can not log into my app as it keeps saying “ sorry you details don’t match our records” but it’s my number and my name I’m not sure what is happening it started since they updated there app and I can’t log on online either

Jenna CoxNewbie

asked in Ask a question.

Pac Code not working

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

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Unable to access app or online ID mobile account

Since the app upgrade neither myself or my husband can get on the app. It keeps saying our details are incorrect when we put them in. This is extremely frustating as use the app quite a lot.

MrsKB1982Newbie

asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else?

Zoha S KhanCivilian

posted in Ask a question.

old number transfer on current number

Trying to switch old number on to this number

Nick KingNewbie

posted in Ask a question.

Poor

Only been with ID mobile for 1 month. Phone is great but 3 network is absolutely shocking with signal continually dropping out in multiple places as I travel 15 miles. Worst network ever and when check coverage says no issues. So fed up with interrupted calls. Paid for 5G yet struggle to get 3G. Shocking.. Not liking support either if have an issue..

Mohsin IrshadCivilian

asked in Ask a question.

switching old number to id mobile

Why my old number still has not switched to id mobile

ChrisDandCivilian

posted in Ask a question.

Reinstalling esim

I deleted my esim by mistake. How do I reinstall it?

prakashpanchadiCivilian

asked in Ask a question.

my phone number is shown as unknow to others

when i call someone its not showing my number to them. They are see it as unknow number when i make calls to someone. Can you please let me know what settings i have to update so that my true caller number is displayed to others when i make calls ?

asked in Ask a question.

why is the app not showing minutes text and data allowance

The app worked when I first joined iD then when the app was updated it won’t show my allowances. I can log in to see my bills

asked in Ask a question.

Unable to get calls

Unable to receive calls after transfer Hi there I've recently transferred over to ID and I can receive, send text and make calls from my new handset and they show as my old transferred number but incoming calls are all going through to my old handset. I need this sorting asap, can someone please help. Thank you

asked in Ask a question.

New SIM isn't working, and PAC transfer hasn't happened

Hi, I’ve taken out a new iD contract via mobiles.co.uk, and as part of that I supplied the PAC from my current network (giffgaff). I have received an iD SIM and put it in my phone, but it does not seem to be registering - it just says “Emergency calls only”. The phone number did not come on SIM card holder or in the envelope, so I have no idea what the new number is. The SIM manager on my phone recognises that the SIM is an iD SIM, but also says “unknown number”. I was told my PAC transfer would happen yesterday (27th) but it clearly hasn’t as my giffgaff SIM is still connected.Can anyone advise? Thanks!

asked in Ask a question.

Where do i find the gift card on my app

I have just received an email from ID saying my refer a friend gift card is waiting for me and a link to click and a secure link to copy if the button doesn't work. However when using both, they take me to the app log in page and when I log in I can't find where the gift card is, any help.

Derek JonesCivilian

asked in Ask a question.

Change of payment details

I have recently updated my payment details and as of now the direct debit is still not appearing on bank account. The payment is due 1st August.

Zarabi786Civilian

asked in Ask a question.

mobile Data not working

I just bought an iD e sim and my mobile data is not working i have activated the sim but the data is not working please help me

Chris WidgeryNewbie

asked in Ask a question.

How do I talk to a real person rather than a stupid chatbot?

I have an issue with my daughter’s account. It’s all in my name and I pay for it, but I cannot log in. And I need to talk to a person to resolve it. How on earth do I actually speak to a human being and not this awful chatbot? I have no means of accessing this account, and no means of talking to someone to give me access. It’s almost like it’s expressly designed to drive us mad

Tobin Rodbard-HedderwickNewbie

asked in Ask a question.

voicemail setup

I am new to ID Mobile. I have not setup voicemail yet, however I have had text messages to say I have voicemails. when I go into voicemail and click call voice mail it says I need to call Id Mobile to setup a pin. What is the number to call to set this up? I have tried 123 and the full number ending in 123, however it still says call IF to setup a pin. what number do I call to set this up? I am currently abroad in Greece.

Lee BarnesNewbie

asked in Ask a question.

Apple TV link gives error message

Hi, when I upgraded I had a link for 3 months free Apple TV+ but when I click on it it takes me to a page with the message "UID missing or incorrect.Please can you advise me how I can redeem the offer? Thanks

asked in Ask a question.

Can't see my contract details on new app

Since the app changed recently, I don't seem to be able to see my contract details such as start date, end date. The home page has some details such as allowances, but no dates. There used to be a "my account " section which has gone. Having recently upgraded my account I would like to be able to see and keep a copy off the new contract. Any ideas please? Thanks

asked in Ask a question.

Sorry your details do not match our records!

I either have forgotten what I put as the last name or the DOB I had entered but is there a way I can find my information or use your services without having to keep getting this issue?

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