I’m not receiving any incoming calls

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I have just joined ID mobile via mobiles.co.uk, when I placed the order I have selected the earliest possible port in date that was available which was the 11th and provided my PAC.I requested the order with an Esim, I have been accepted and recieved the QR code and activated the Esim however I have no service. I understand I wont get my number until the 11th but do I not have a temporary number on the esim until my number ports in? Thanks,Danny

I have a question after placing an order yesterday, I still don't know if I was accepted or not, I haven't received any confirmation yet, can I check it?

I recently got a new iphone. My number was ported yesterday (over 24 hours ago)I can make calls and receive them on my old number as expected. I am unable to send text messages, it just immediately comes up with ‘Not delivered’. I am also sending them to a number which should be sent as imessage, but it doesn’t even try. I have updated my number in settings, and restarted and switched imessages off and on. How can I send texts? 

I ordered an esim yesterday and I havent recieved a confirmation email nor have I recieved my esim. I do not remeber seeing a refrence number but I do have a picture of the last 4 digits of the account number. Additionally I know the phone number, and adress I had listed. I worry I input the email incorrectly.

I reinstated my direct debit last month and recieved numerous texts through out the month saying I had done so which is annoying.  I then get a text to say my direct debit had been cancelled and I must pay immediately! Annoying again.  Paid it manually restarted the direct debit. Fast forward the next month I'm getting the same text repeated to me. So I'm now waiting for the direct debit to fail and do the same again as I can only assume history repeating itself. Any suggestions anyone will be greatly appreciated.

I switched to iD yesterday … have no signal and cannot connect to the internet or make calls unless I use wi-fi.Looked at all previous threads and have followed the advice including turning off iMessage and resetting network settings plus turning phone off repeatedly and leaving off for 10 mins but nothing. It’s a nightmare. I will have to leave if this is not sorted as cannot run my business. Seems to be a common problem with iD  

I recently switched from Lebara to ID Mobile. I gave my PAC code, original phone number, ID number and transfer number over and scheduled the switch for 3rd March (today). I got to the success page at the end of the form but didn’t receive any confirmation via email/text. Now it is the switch date, my Lebara sim has ended, now stating no service, but when I enter the ID mobile sim, it says ID but has been without signal for hours.I’m unsure if I’ve done something wrong -- I don’t think the switch has been successful, however can’t look into it/activate the new sim(?) as I have no service on either sim cards to receive the text verification code to log in!Any assistance would be really appreciated as I can’t receive any calls, texts or work log-ins! I’ve tried with the chatbot but no help.

I have recently joined iD i have never had an issue phoning anyone before but when i ring out i have no ring tone - just silence until they answer!this is so off putting and annoying!I’ve googled obviously and tried all the tips bur nothing works !when the same people ring me i can hear a ringtone to answer it. ( as can they when i ring them .. its just my handset that can’t hear the phone ringing)has anyone else had this issue?do I perhaps need a new sim card ?thanks  

Hi everyone I need some help. I’m new to this forum. over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same.  we have the latest update and have iPhone 16 pro any help would be great

Why can't I make or receive calls on my Samsung galaxy A5

Hi got new plans out as my old plans finish will I have to pay for 2 sim card what should I do cancel my old plans use my old sim card at the moment because I want to keep my old number 

Can I upgrade change my mins plan

Can I upgrade change my mins plan

Cannot get iMessage on and FaceTime only works with email not phone number. Have done the help pages many times but still won’t let me sign in to iMessage. Any suggestions ?

How do I disable or switch off the voicemail service completely. iPhone 13

if I take my iPhone abroad, can I use an eSIM from another in my idmobile issued phone? Is it open to use other networks?

I'm going on a work placement in France for a period of 98 days after which I will be returning to the UK. My plan incudes unlimited data. Your fair usage policy for roaming only covers me for 63 days. What would be the best thing for me to do to avoid any excessive charges/surcharges whilst I am away?

I have an e-sim and after the most recent app update the app is no longer working.  It opens and I can't access any of the functions and my number is  faded.  I have followed  the steps in other posts, clear network settings, deleted and restored the app etc.

Hey guys am new here but thus is a community i wish i had learned about sooner .I am huge fan of samsumg phones but I am unable to get myself any phone. Are there any options for a guy like me .

Hey guys am new here but thus is a community i wish i had learned about sooner .I am huge fan of samsumg phones but I am unable to get myself any phone. Are there any options for a guy like me .

Currently switched provider with new phone iPhone 17 and exact same issue even got a physical sim as thought maybe it was an eSIM issue , still not receiving OTP messages from bank . Been over a week now if issue continues this weekend I will look at changing provider and given the phone back.

How to get my offers such as apple music 

Can I use my phone and services free of charge or without any cost in Malta as I have unlimited data and minutes?