To iD mobile To ID mobile
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daniiiiiv
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daniiiiiv
started this topic

Communication is key

Hi all! I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provide...
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
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iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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Ask a question

Not sure where to ask your question? Ask it here!

717 Topics

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daniiiiiv Hero

Communication is key

Hi all! 🙂 I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provide all necessary information in their initial post as this can help save time and get problems resolved a lot faster. To Include: Why its important: Handset/Devi...

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16 days ago
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iD Mobile iD mobile employee

Tutorial What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in the right place. The iD Mobile Community will give you the answers you need. And you might not even have to post a new question – it might have been asked and...

624 0
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21 days ago
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iD Mobile iD mobile employee

F.A.Q. Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type...

1105 17
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1 month ago
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SteveHinley Rookie

Phone say's no sim when there is one
Solved

I have a new sony xperia xz2 (3 months old) it has worked fine until a couple of days ago when the phone stopped recognising that there was a sim inserted(No SIM card - No service). To begin with i just had to restart the phone and it would recognise the sim and all would be fine for a wee while the...

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15 hours ago
Momat

Connection problem or invalid MMI code
Question

I have Huawei p20 lite and its not making calls or receiving calls even messages,it keep saying connection problem or invalid MMI code.please help

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22 hours ago
RozP

Proof of purchase for iPhone
Question

I am trying to get proof of purchase for my iPhone so that I can submit an insurance claim. I asked for it via Instant Chat on Wednesday (lunchtime) and was told it would take 24 - 48 hours. I still haven't received it. I rang the customer services yesterday but they couldn't help me, although they...

32 1
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2 days ago
Marts

SAR section please ...to make a request

Would like to make a request with SAR section please Would like to make a request with SAR section please

33 1
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2 days ago
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Angeledw Rookie

Wrong number
Question

I’ve brought my old number with me, that’s sorted got pac code etc from old provider and now got my old number back however ,the number which has been replaced is still showing to my contacts when I message or wotsapp etc?????? Help people are confused

78 3
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2 days ago
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cheapopete

How do i cancel a sim card in a phone that I've misplaced
Question

I've misplaced my old phone and need to cancel the sim. I've since bough a iPhone on iD and cannot remember the older phone number, plus I never registered the old sim anyway. I'm hard of hearing and don't like dealing with these sort of probs on the phone anyway. Any help you guys can give me is...

41 1
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4 days ago
L
Lenkijah

Scheduling Text Messages
Solved

Hi. I have a Huawei P20 pro. Can any tell me please if text messages can be scheduled on this phone so as to be written now but sent later? If not are there any apps that are secure and help? Thanks in advance.

90 2
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9 days ago
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Nmarcus Rookie

WiFi call
Question

how to get setting to activate WiFi call.

75 1
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9 days ago
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Kevin1912 Rookie

Voicemail notification showing when there are no new voicemails
Question

JJust received my I'D sim and my voicemail has been automatically set up. However I now find that the voicemail message icon on my phone does not clear despite me checking that all messages have been listened too and deleted? Any ideas how to clear this. It used to do it automatically!

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9 days ago
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Kpine

No confirmation email
Solved

Hi, I upgraded my mobile this morning through your website and received a confirmation thanking me for the order but still haven't received an email saying it's gone through. I've never known it take this long before!

127 1
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11 days ago
Harrison04

How do I unlock my I'd handset

Hi I was just wondering how I unlock my iPhone 5se handset. It has been on contract with Id for 2 years but I have just upgraded and want to give the handset to my daughter with an o2 sim but need to unlock the phone. Please help

87 1
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11 days ago
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HaroldBinley Rookie

Transferring contact data to new phone
Solved

On Saturday I upgraded from a Samsung A3 (2016) mobile to Samsung A6 (2018) and moved my old SIM card to the new phone. However several contacts have no phone numbers. These appear to be those automatically imported/synced to my old phone either from my Outlook email account or WhatsApps. If I go...

290 5
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12 days ago
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Mr Happy

Why Am I being charged for last 5 months line rental when I cancelled my contract
Solved

I cancelled my contract in early August (SIM only) and I am still being charged in January. How can this be and how can I get a refund (I just noticed it in my bank statement)

116 2
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12 days ago
Lina

Mobile Number retention as a leaving THREE customer
Solved

HI there - as I'm an exisiting THREE customer with a contract ending tomorrow, do i still need a PAC code even though you use the THREE network? Let me know asap as this will influence my choice to buy an iDmobile sim only deal. Wait to hear Lina

127 2
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12 days ago
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Scottrock Rookie

Unlock IPhone 5S after upgrading to new 6S
Question

Hi, My understanding was that ID unlocked IPhones after 6months of a contract. However, after 2years of contract, and now upgrading with ID to a new 6S - the original 5S is still locked and I can't give it to my son on a different network. Is there anyway to unlock the original 5S?

106 4
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12 days ago
Ed lakin

Bill cap

The phone I’ve got is for my 10 year old son, I’m looking to put somethings in place to stop him going over his limit like a cap on the bill

68 1
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14 days ago
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suuze

porting in time limit?
Solved

I would like to know since I have just joined iD on a monthly rolling contract whether there is a time limit to porting in my old number or can I do this at any time in the future? Thank you

85 1
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14 days ago
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umr23 Rookie

Voicemail Notification that won't go away!
Solved

Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number. I've tried clearing the cache in my messaging & contacts app. Then resetting the phone. I've tried leaving my mobile number voicemail to de...

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14 days ago
Oldham64

Useage
Question

Many of my friends phones work whilst they are on there dinner at work watching films football and TV I can't even get fb and if you check my usage is zero every month the only time it's on is at home when it picks up my bt can't wait to cancel this contract with you

81 1
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15 days ago
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Happycustomernot Rookie

Proof Of Purchase Required
Question

Hi, last chance before i have to return phone under 30 day period. Have spent a lot of my time trying to get a proof of purchase from ID Mobile. I need this to claim the £100 cashback from Samsung. The original receipt which came with phone is of very faint print to Samsung wont accept as they cant...

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15 days ago
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Sandrajane Rookie

Can my phone provider tell me what country my text/ call is delivered to?

Can you find out the country your calls or texts are going when you send to another mobile device? Just thought my phone provider could tell me??

57 3
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15 days ago
L
Lindsay

Upgrade
Solved

I got a contract last year in June I belive but I gave the sim to a family which I think have lost it. Iv tried to look to see when I can upgrade but obviously without the sim I can't get the code you need to verify. Is there any possibility I can see when I'm due for upgrade without the logging in?

66 1
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15 days ago

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