Pay as you Go.

Hi, my PAYG plan expires in a few days but I have run out of data and already topped up once. I would like to renew my PAYG plan now, not wait for it to expire. I also found last time my plan came to an end, it expired and I then had no internet or calls to be able to renew the plan. I had to find WiFi quickly to renew. Is there a way I can renew the plan a day or 2 before it we expires so I can avoid these situations? Thanks

I have purchased an eSIM which said it included 4GB of data. I have registered and activated the Sim which has worked fine, but my account says I have 0 data. Please help.

I bought a ID pay as you go SIM, paid £8 for data, unlimited calls and texts - but when i make calls it says i have no credit. I have no idea what my new phone number is to create an account to top up. In my phone settings it says "number unknown". I've been to a car phone warehouse to scam the barcode on the back, but it didn't recognise the barcode. What on Earth is going on and how do I fix it!

I’ve just switched to IDMobile and having issues with FaceTime and other apps that use my number for authorisation. I’m trying to re-enter my old Mobile Number in settings but it doesn’t save and comes back to the temporary number

Hi I have 2 ID mobile contracts which end January and would like to stay with ID but want to change the sim to pay as you go and keep both numbers is this possible

Hi

Welcome to 2025, where even my toaster has better signal than ID Mobile. 99% of the time you’re blessed with either no network, no internet, or a magical combination of both. Their app? Oh, a true masterpiece of digital garbage – slow, buggy, and refuses to let you top-up or buy a plan when you actually need it. But don’t worry – you wouldn’t get service anyway even if it did work. Let’s talk about customer service – or rather, a collective of confused people who have no clue what their own company even offers. Every single time I walk into a store and ask for a simple PAYG top-up, the staff stare at me like I just asked them to explain quantum physics. “We don’t offer that service,” they say... while I’ve been using it for SIX YEARS. It’s like they’re working for a company they’ve never even heard of. And online payments? LOL. Try praying to the gods, it might work faster. For at least three years, topping up online has been a complete joke. And nobody gives a damn. Currently, my plan is supposedly active until June 28th – at least according to their stupid app – but guess what? It expired a week ago. No data, no calls, and NO WAY to fix it because the app blocks me from topping up, thinking I still have a plan running. Last month, I added £20 to get the unlimited plan. The app refused to let me buy it until the current plan expired. But instead of warning me when it did, the system sneakily started eating up my credit, bit by bit, for God knows what. Boom – £20 gone. Had to top-up AGAIN just to function like a normal human being. And here’s the cherry on top: I’m 100% sure they have access to every single customer chat log, so they can easily check how many times I personally have contacted them with the exact same issues over and over again. But do they care? Of course not. Even now, their useless chatbot kicks me out of the queue before I can even speak to a real human being. It’s like their entire system is designed to frustrate and ignore you until you give up. Avoid this company like the plague.

My sim was working fine until my phone broke. When I put in in a replacement phone, it said no sim. I assumed it was the phone not being compatible but when I put it in another phone still no sim.

My wife had received her sim card from id mobile on the same day as myself. I requested our pac codes from our provider ( sky ) I entered them into IDMobile transfer form as per instructions and mine is fully operational and my wife’s keep stating Error ? It’s been over five days now and it’s still not sorted ..Any help as I have tried telephoning I’d mobile without any success

Hi, I made a payment and usually it shows up immediately on the billing page and my account is unbarred within an hour max. This time I made the payment an hour ago, it is saying no payment has been made and customer service has confirmed that they have not received any payment. I sent them screenshots of the payment and I don’t know what to do please help. Customer service told me to make a second payment but they have not guaranteed I will get a refund for the first payment and I cannot call ID mobile or my bank as my phone has been cut off.

hi, my contract is ending, soon, can i cancel contract and switch to a sim only contract but keep my phone number?? thank you

I payed to top up the sim for pay as go! But now it won’t transmit the signal

Hi Question to someone from customer service. Unlimited plan payg- expired tonight 12/09/25 23.59- If I'm not mistaken I should have internet, calls and texts included in the monthly fee, right? Unless I'm mistaken? So why does soec charge me for calls within the UK to regular non-premium numbers and on top of that charge me for internet, which is supposedly unlimited?

I have just topped up my PAYGO phone but I can’t make calls or send SMS. I can use data though. Do I **have** to have a ‘Call Plan’ in order to make calls and/or send SMS? I’m sure I didn’t originally need one, I just topped up and then I could make calls etc. Can anyone explain this to me please.

Hi, I’m leaving the UK for a few months and won’t be able to use my UK iD mobile allowance. I’m on a 1-month contract but don’t want to lose my number. How do I convert it to a PAYG SIM so I can just add bundles to it when I get back to the UK? Thanks, Andrew

Hi All, how long does ID Mobile PAYG SIM top up last, is it just one month? Or is it still available in subsequent months if not used?

My daughter has bought a new 1 month bundle today (December 31st), but it says the bundle will expire on 16th Jan. Any idea why? Thanks,

My contract is ending and would like to re-new to sim only

I wanted to resume my old topic, because the problem turned out to have never disappeared, and recently it’s been pestering me more than ever. It was the topic: Since it’s been archived in the meantime, I had to create a new one. Anyway, the problem is exactly what the title says. Even though I still have well enough credit for calling or whatever, and there’s still long until it expires, the service regularly does not allow me to use it. I really rarely call someone, and when I do, it’s usually urgent. And every time it is urgent, the problem comes up. When trying to call someone, most of the time I just hear “You are currently unable to make calls cos' you are out of calling credits”. Although now there are some differences compared to the occurrences of the problem from the past...1. In the past, with the problem taking place, when calling the automated iD Mobile service to hear how much credit I had, I would instead hear that they were experiencing some technical difficulties. These days, sometimes I hear the same thing but most of the time I hear that I "have no credit available and no remaining allowances". Also, I hear it even when the problem is actually (for a moment!) not taking place.2. This time, with the problem taking place, contrary to the past, I am still able to use mobile data (just the calling is not working). To make it clear, the sufficient amount of credit is there and can always be seen after logging to my iD Mobile account. It's so irritating – someone (me) uses the "calling" function only occasionally, usually in more serious cases and being out of home, and they can't do that! I think it may be the very time to change the provider...

I've just ordered a sim only package, or a least think I have!! There's been no email acknowledgement only saying not completed despite entering all bank/card details. I don't want to end up ordering 2 sims but equally want confirmation the first order has gone through. Is there a customer service number for real live humans!? How novel would that be!?

Hi as per title , I’m on pay and go . Have purchased a bundle but the data has run out half way through so I’m looking to start a new bundle early so I can up my data allowance with the new one . I can’t see any way to do this only option is to top up and and credit to my account . Do I need to do this first before I can purchase one ? I don’t really want to stick money on my account for it to just start charging that for data before I can purchase a bundle though so any help would be massively appreciated Cheers

30 day rolling SIM only deal How does it work do I have to pay every 30 days or can I use one month a skipp other months

Unfortunately I had to cancel my contract due to insufficient coverage in my area. My account was changed to pay as you go, however with no credit on the account I can't make calls, send SMS messages, use data, or even check my voicemail. I've tried logging into my account to add credit but after logging in I just see a message on each screen saying something went wrong. I need to keep the ID SIM for a couple more days until my number ports to another provider. With not having enough signal to receive calls they're going through to voicemail, so I need to be able to check voicemail, but I can't without credit. Anyone able to help with this?

Goodmorning. I close my accaunt last month my email address was Motorsporttechnik.ltd@gmail.com. I see today ID took £16 from my accaunt can I get refund please. I olen this accaunt for contact only.

I have an intermittent issue with making calls, which has occurred on-and-off since I transferred my number to ID mobile some years ago. Sometimes, when I try to make a call, I am met with the “you are unable to make calls as you are out of calling credit” message. However, when I check on the app, I still have plenty of credit left (and I haven’t received any recent low balance warning text messages from ID). If I attempt to call 7777 to check the balance over-the-phone, it tells me “we’re experiencing some technical difficulties at the moment and is unable to tell me my balance”.While this is going on, I can also still use mobile data (4G) as normal, except I am unable to use the ID Mobile app (or visit my.idmobile.co.uk) while on mobile data. They only work on WiFi - thus I wouldn’t be able to top up if I didn’t have a WiFi connection to use instead. I contacted the live chat about this today and the rep insisted that my account showed a balance of £0.00 (while the app was still showing me approx. £3.50). However he did suggest the following:1. Airplane mode on2. Remove SIM3. Restart4. Insert SIM5. Airplane mode offThis seemed to temporarily resolve the problem, and I could make calls, check balance via 7777 (with an amount which matched what I saw in the app), and use the ID Mobile app on data, but then this all stopped working only a few minutes later. Obviously popping my SIM every time I want to make a phone call is not a real solution (and I haven’t actually been able to get this to work again since anyway - I think it may have just been coincidence). I have also tried the same sim in another phone (an iPhone 11) but with no change. Is there anything else I should try or is this an account issue on ID’s end beyond my control? I do remember having some minor issues when I first brought my number across so maybe my account was never provisioned correctly in the first place?