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Pay As You Go

Everything you need to know about Pay As You Go

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PAC Code not working at all

I joined ID 2 weeks ago on a rolling monthly contract but the signal is not good in my area but I was assured it was. Having received a PAC code I tried returning to my old provider but the PAC code will not work. I have returned to my old provider on a few occasions now as ID keep sending the sam...

leaving contract

Using the app I cancelled my contract on the 26th June, however looking at my bank statement I've been charged. Looking through the account again ID are going to charge me again in August. I've tried to cancel using the app again but it won't end contract. The phone is no longer in use as its not ne...

Cancel All accounts related to myself

So I have multiple accounts with ID mobile. I lost the simcard to one if these accounts AND I did not have the option to make any account credentials before I lost the simcard. I had no way to reorder a simcard or contact ID mobile because the simcard in question was lost. So I decided to cancel th...

Can't make calls saying I have reached limit

I can't make calls saying that I have reached capped limit when my account is showing unlimited calls, texts and 1GB of data remaining.I am really not happy with this as I was supposed to make an urgent phone call and unable to do so.Please help me with this.

need a PAC

I need a PAC code to take my number with me to a different provider. I have text PAC and my date of birth to 65075 to which I get the following reply “Hi, something went wrong with your request. Please try again later or contact Customer Services www.idmobile.co.uk/contact-us”. I have tried to do it...

Creating pay as you go account

HI have been given a new huawei phone by a member of the family who has a ID mobile account. He was giving it by his supplier as a spare I think. I have no idea what the phone number is for the handset. I want to help my elderly father who has no knowledge on any IT at all, set up a sim onlypay as...

using the network in Iran

I can not use the network in Iran. I also activated Wifi calling. Is there any solution to get text from the UK IN Iran using ID Monile?

OTP push notifications down - 3 network issue?

I have been unable to do any banking this weekend due to my ID sim now rejected push notifications. As soon as I phoned my bank this morning they said ‘are you on 3 - there is a network issue’ and I believe ID uses 3 as a carrier.ID support is crap - i really needed to use my bank which is not unrea...

PAC Code Not Working

I requested a PAC code to leave id on 7/6/21 by text received code back, new network has activated new sim and entered this PAC but 8 days later number hasn’t transferred or id service stopped. What should I do to ensure I keep my existing number and close my id account?

took money no top up

Took money for top up, have no credit though, literally spent 3 days trying to sort still without help or a human to speak with, worst customer service experience ever id mobile is a joke

PAC code requests (app & online & text) all end in error messages

Can anyone help please? I’ve asked for a PAC code through each of the suggested methods (app, online, & text), but each time I’ve been given error messages.Is there any way to contact ID mobile and speak to a PERSON? I’ve tried the chat bot, but it’s automated and hasn’t solved the problem.Thank...

hello please help. i lost my sim card can you send me new one

Hello i lost my sim card .can you please send me new one

redund due after closing account

I seem to have a positive balance remaining on my ID account after closing it. Please can I have a refund? Thank you

Double payment of one account

I advised ID mobile of my husbands recent death and asked for the account to be closed (which is held in my name). There was £4.42 outstanding so I paid this. Then I noticed a direct debit coming out for £7.50. After further investigation it transpires that the plan was changed in July 2020 from...

Double payment for single account

I advised ID mobile of my husbands death and asked for the account to be closed (which is held in my name). There was £4.42 outstanding so I paid this. Then I noticed a direct debit coming out for £7.50. After further investigation it transpires that the plan was changed in July 2020 from £7.50 t...

Help please - want to pay bill and cancel contract

Hello, I have been sent an email requesting to pay a bill, however I can not log in as my account is not recognised for some reason (I have had to make new account to write this) the email has given me a number to phone but all staff have been sent home due covid and live chat does not work. I can...

Can I pay my monthly bill by credit or debit card?

Can I pay my monthly bill by credit or debit card?

Data downgrade from 24gb to 5.99gb

Hi,I have 24gb monthly plan. This is my first month with iD. My data allowance was suddenly downgraded to 5.9gb.I was expecting that my unused data would all roll over to next month. I only used about 2gb this month so 22gb would’ve been rolled over. Now it suddenly shows my data allowance as 5.9gb...

Cancellation of a SIM only pay as you go

I wish to cancel my SIm only pay as you go contract which is now beyond the initial contract length of 12 months . I am not able to receive a text on the number associated with the contract therefore am unable to follow the online process

SIM delivery

SIM card has not arrived but have had emails about account and billing. SIM was ordered on the 7th, and hadn’t expected to wait over a week. Should I wait or request a new one to be sent via tracked post?(I haven’t had any delays with any other Royal Mail deliveries this last month)

new bank card

I want to top up. The app is not working.

Adult Content

Hi! I bought a pay as you go simcard. Someone could tell me how Can I turn off the adult content filter? I try to find on my app but there I don't see that option. Thank you

Order status

I just ordered a Pay As You Go sim. After paid £0.1, the window was hanged and I don't know if the order was proceed or not. I checked my bank, £0.1 was charged, but no any confirmation or reference number.Please advise, thanks.

Unlimited data abroad cap

Is there a cap on unlimited data usage abroad? I hope to purchase the unlimited data 30-day sim, I wondered whether it is subject to a data cap like many of the others on the market. Having looked through a lot of similar questions, the answers seem to differ which is quite confusing. Thank you in a...

Overpaying bill

Over the past few months I have been overpaying my ID bills for some reason. Every other month my payment would increase by 5 pounds but my contract is 5 pounds a month contract. i have tried to get in contact with I ID but I can’t, can someone please help or have any suggestions

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