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  • 44 Topics
  • 190 Replies
44 Topics
Aisha Grover
Community Member
Aisha GroverCommunity Member
posted in Pay as you Go.
sim not working

My sim was working fine until my phone broke. When I put in in a replacement phone, it said no sim. I assumed it was the phone not being compatible but when I put it in another phone  still no sim. 

102
Tyler
iD Mobile Employee
R
New
 Contributor
Russ nufc2025New
 Contributor
asked in Pay as you Go.
pac transfer from sky mobile

My wife had received her sim card from id mobile on the same day as myself. I requested our pac codes from our provider ( sky ) I entered them into IDMobile transfer form as per instructions and mine is fully operational and my wife’s keep stating Error ? It’s been over five days now and it’s still not sorted ..Any help as I have tried telephoning I’d mobile without any success  

1126
Tyler
iD Mobile Employee
S
New
 Contributor
Sofia_LucicNew
 Contributor
asked in Pay as you Go.
Payment made but ID mobile has not received it - customer service chat can't help

Hi,  I made a payment and usually it shows up immediately on the billing page and my account is unbarred within an hour max. This time I made the payment an hour ago, it is saying no payment has been made and customer service has confirmed that they have not received any payment. I sent them screenshots of the payment and I don’t know what to do please help. Customer service told me to make a second payment but they have not guaranteed I will get a refund for the first payment and I cannot call ID mobile or my bank as my phone has been cut off. 

746
Matthew T
iD Mobile Employee
Sue Bee
New
 Contributor
Sue BeeNew
 Contributor
asked in Pay as you Go.
contract ending

hi, my contract is ending, soon, can i cancel contract and switch to a sim only contract but keep my  phone number?? thank you

803
Tyler
iD Mobile Employee
P
Community Member
Phil PickardCommunity Member
posted in Pay as you Go.
pay as you go

I payed to top up the sim for pay as go! But now it won’t transmit the signal

152
N
iD Mobile Employee
S
Active Contributor
slawekroActive Contributor
posted in Pay as you Go.
unlimited data?????? payg

HiQuestion to someone from customer service.Unlimited plan payg- expired tonight 12/09/25 23.59- If I'm not mistaken I should have internet, calls and texts included in the monthly fee, right? Unless I'm mistaken? So why does soec charge me for calls within the UK to regular non-premium numbers and on top of that charge me for internet, which is supposedly unlimited?

626
N
iD Mobile Employee
C
Helpful
 Contributor
chrisisbdHelpful
 Contributor
asked in Pay as you Go.
Does one have to have a 'Call Plan' on PAYGO?

I have just topped up my PAYGO phone but I can’t make calls or send SMS.  I can use data though. Do I **have** to have a ‘Call Plan’ in order to make calls and/or send SMS?  I’m sure I didn’t originally need one, I just topped up and then I could make calls etc.  Can anyone explain this to me please.

371
C
Helpful
 Contributor
A
New
 Contributor
andrewwyatt991New
 Contributor
asked in Pay as you Go.
Can I convert my 1 month contract to PAYG?

Hi,I’m leaving the UK for a few months and won’t be able to use my UK iD mobile allowance. I’m on a 1-month contract but don’t want to lose my number. How do I convert it to a PAYG SIM so I can just add bundles to it when I get back to the UK?Thanks,Andrew

4066
Daz_S
Gold Contributor
R
New
 Contributor
RickWildNew
 Contributor
asked in Pay as you Go.
How long does top up last?

Hi All, how long does ID Mobile PAYG SIM top up last, is it just one month? Or is it still available in subsequent months if not used?

1557
N
iD Mobile Employee
A
Active Contributor
AlcieActive Contributor
posted in Pay as you Go.
payg bundle expiry date

My daughter has bought a new 1 month bundle today (December 31st), but it says the bundle will expire on 16th Jan. Any idea why?Thanks, 

653
Tyler
iD Mobile Employee
W
Community Member
WeegeeCommunity Member
posted in Pay as you Go.
sim only

My contract is ending and would like to re-new to sim only

251
Tyler
iD Mobile Employee
K
Active Contributor
KageActive Contributor
posted in Pay as you Go.
Calling (or more) not available in PAYG due to alleged lack of credit

I wanted to resume my old topic, because the problem turned out to have never disappeared, and recently it’s been pestering me more than ever. It was the topic:Since it’s been archived in the meantime, I had to create a new one.Anyway, the problem is exactly what the title says. Even though I still have well enough credit for calling or whatever, and there’s still long until it expires, the service regularly does not allow me to use it. I really rarely call someone, and when I do, it’s usually urgent. And every time it is urgent, the problem comes up. When trying to call someone, most of the time I just hear “You are currently unable to make calls cos' you are out of calling credits”. Although now there are some differences compared to the occurrences of the problem from the past...1. In the past, with the problem taking place, when calling the automated iD Mobile service to hear how much credit I had, I would instead hear that they were experiencing some technical difficulties. These

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Daz_S
Gold Contributor
H
New
 Contributor
Haydn_CookNew
 Contributor
posted in Pay as you Go.
basket checkout not recognised

I've just ordered a sim only package, or a least think I have!!There's been no email acknowledgement only saying not completed despite entering all bank/card details. I don't want to end up ordering 2 sims but equally want confirmation the first order has gone through. Is there a customer service number for real live humans!? How novel would that be!?

944
Tom
iD Mobile Employee
Jeff Barclay
Community Member
Jeff BarclayCommunity Member
asked in Pay as you Go.
Help , want Start new bundle early

Hi as per title , I’m on pay and go . Have purchased a bundle but the data has run out half way through so I’m looking to start a new bundle early so I can up my data allowance with the new one . I can’t see any way to do this only option is to top up and and credit to my account . Do I need to do this first before I can purchase one ? I don’t really want to stick money on my account for it to just start charging that for data before I can purchase a bundle though so any help would be massively appreciated Cheers 

17111
Daz_S
Gold Contributor
ErayTaner
Community Member
ErayTanerCommunity Member
asked in Pay as you Go.
sim 30 days only

30 day rolling SIM only dealHow does it work do I have to pay every 30 days or can I use one month a skipp other months 

1972
Tyler
iD Mobile Employee
K
Active Contributor
KGNActive Contributor
asked in Pay as you Go.
Can't access account details after account change from monthly to to PAYG

Unfortunately I had to cancel my contract due to insufficient coverage in my area. My account was changed to pay as you go, however with no credit on the account I can't make calls, send SMS messages, use data, or even check my voicemail.I've tried logging into my account to add credit but after logging in I just see a message on each screen saying something went wrong.I need to keep the ID SIM for a couple more days until my number ports to another provider. With not having enough signal to receive calls they're going through to voicemail, so I need to be able to check voicemail, but I can't without credit.Anyone able to help with this?

7210
Daz_S
Gold Contributor
Motorsporttechnik Porsche Spec
Community Member
Motorsporttechnik Porsche SpecCommunity Member
posted in Pay as you Go.
id took money after closing accaunt

Goodmorning. I close my accaunt last month my email address was Motorsporttechnik.ltd@gmail.com. I see today ID took £16 from my accaunt can I get refund please. I olen this accaunt for contact only. 

231
Kash
iD Mobile Employee
J
Community Member
J_tech0Community Member
posted in Pay as you Go.
Unable to make calls or send texts on PAYG

I have an intermittent issue with making calls, which has occurred on-and-off since I transferred my number to ID mobile some years ago. Sometimes, when I try to make a call, I am met with the “you are unable to make calls as you are out of calling credit” message. However, when I check on the app, I still have plenty of credit left (and I haven’t received any recent low balance warning text messages from ID). If I attempt to call 7777 to check the balance over-the-phone, it tells me “we’re experiencing some technical difficulties at the moment and is unable to tell me my balance”.While this is going on, I can also still use mobile data (4G) as normal, except I am unable to use the ID Mobile app (or visit my.idmobile.co.uk) while on mobile data. They only work on WiFi - thus I wouldn’t be able to top up if I didn’t have a WiFi connection to use instead.I contacted the live chat about this today and the rep insisted that my account showed a balance of £0.00 (while the app was still show

1631
N
iD Mobile Employee
C
Helpful
 Contributor
chrisisbdHelpful
 Contributor
asked in Pay as you Go.
Seeing data allowance separately from call and SMS allowances

I have a PAYGO SIM which shows a balance of about £5 when I log in to idmobile.co.uk. However I think this is just a data rollover balance as I can’t make calls or send texts.  How can I see exactly how my balance is made up?

467
Tom
iD Mobile Employee
K
New
 Contributor
kanegrey20New
 Contributor
asked in Pay as you Go.
my sim aint delivered yet and no updates

Does anyone know how long it takes to get delivery details tracking number ect I've been looking for emails but only had one so far saying the delivery driver will contact you with tracking info don't know why I have no email yet 

1575
N
iD Mobile Employee
Alison Carter
Active Contributor
Alison CarterActive Contributor
asked in Pay as you Go.
Cant make or receive calls

My phone has suddenly stopped receiving and making calls. I have 5G but when I make a call the network drops and the call fails. I can send and receive text messages though 🤷‍♀️! Anyone else had this problem? 

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Matthew T
iD Mobile Employee
U
Active Contributor
uzomannadiActive Contributor
asked in Pay as you Go.
I cannot top up my PAYG

HiPlease I cannot top up my PAYG sim. See attached screenshot and sort it out. I reported this issue few weeks and ago and it wasn’t fixed.   

19012
U
Active Contributor
J
New
 Contributor
Jim BoyceNew
 Contributor
posted in Pay as you Go.
puk code

i have a locked sim and need my puk code

343
Kash
iD Mobile Employee
H
Community Member
HelcoopCommunity Member
asked in Pay as you Go.
what is the difference between topping up and a data package?

Struggling with this one!I contacted ID via the online chat - the only way ,  I ordered a payg SIM card in April, but didn’t use it until June, by this time the credit had gone. The response I got from ID was  Zintle: Kindly be advised that in June you didn't purchase data you purchase a top up and you got a text that says "Just to let you know that you now have £1.78 credit remaining on your account. Don't forget to use the iD Mobile app or My Account online to keep on top of your usage and bundles." what is the difference in a top up and purchasing data? I’m totallY foxed!

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Matthew T
iD Mobile Employee
N
Community Member
norzak90Community Member
asked in Pay as you Go.
pay as you go

Hi, I have a pay as you go plan with you, what should I do to make it automatically renew after the current plan expires?

1701
Kash
iD Mobile Employee
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