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Pay As You Go

Everything you need to know about Pay As You Go

  • 456 Topics
  • 1,004 Replies

456 Topics

R
Newbie
roger123Newbie
asked in Pay As You Go

upgrade ,do I need to insert the new sim

I have upgraded my current plan to pay monthly 12 months. ie £5  The new sim is in the post, but i cannot physically access because I am in hospital. The new plan is unlimited phone calls unlimited txt and 3 gb gata.The app shows unlimited  calls and txts but the data  is 1.5 of 1.8gb Do I have to physically insert the new sim as mins txts are ok but not data and/or will the data will get updated automatically to 3gb I also bought a £6 addon for more mins as i thought I might run out,but with hindsight that was not really required. Do I assume that was a waste as I was not sure howlong the upgrade would take effect plus not sure if I had to put in the new sim to activate thecalls/txt and data. Could I get a refund on the £6 or is that discretionary and how would I get in contactif that was allowed.

2
Rory
iD Mobile Employee
2 days ago
D
Novice
david987Novice
asked in Pay As You Go

Phone returned, contract cancelled, no fees due - Why appoint debt collectors?

The phone was never used and box unopened. I spoke to customer service who agreed I could cancel the contract and return the phone as it was within the 14 day return period.They confirmed that it was cancelled and that I simply had to return the phone. No charges due. Phone was returned using Parcel2Go at my expense (£60.26). This was early December last year. No contact has been made from ID Mobile to me since then.  Over 5 weeks later I’m contacted by Overdales chasing a debt I knew nothing about. Various emails with Overdales up until 24th Feb resulting in them saying they were returning my account to their client (ID Mobile)  3 weeks later a new debt collection company CARS UK email me about an outstanding balance with ID Mobile but provide no details.  I have tried periodically to contact ID Mobile unsuccessfully.  I consider the case closed and if ID Mobile have any queries they can contact me directly.   

23
Rory
iD Mobile Employee
19 days ago
Terms & Conditions
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