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Pay As You Go

Everything you need to know about Pay As You Go

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213 Topics

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How to use classic PAYG as a new customer

Sorry if my English is bad,I’m considering switching to iD mobile as it has one of the best classic PAYG rates : (3p per minute/ 2p per text/ 1p per MB). However I cannot find a way to request a free sim. I’ve looked everywhere and it seems the only way is to buy the cheapest PAYG bundle which is £6...

Account access

Account help pleaseI know my account number and mobile number, but I cannot access my.account as I dont know the password and I can't access the email used originally to set up. The sim card of the account I need to access is lost. I am going around in circles, please help.

Change Sim Number

My email address is tied to an old sim, when I was with ID Mobile, two years ago. How to I update sim details, as I now have now come back to ID.My account will not allow me to update sim number. If you have left, why does ID, not remove the old sim. This is so annoying

Loss of 4G service

This is the worst mobile network I've ever come across. They say that "iD-moble" is 4G - that's a lie, using a 4G-lte router my speeds are "0.004 down & 0.002 up load" even at the dead of night, it rarely goes above 0.09 down load. Loading web pages is a joke and takes ages to render while all t...

account help

I know my mobile number and account number, but I can't remember my password and I cannot access the email I first used to set up. How do I get into.my account?

voicemail

Hi whats the number for voicemail

sim card

My sim has not arrived and it’s day 6 since I places the order. Can you please help? thanks. david.

keeping my old iD phone number , staying with iD

Hi I was just wondering if anyone was able to help me , I've been trying to contact iD mobile for three days but I haven't recieved the right information.I recently upgraded from a pay as you go sim to a contract -both from I'd mobile- and I would like to keep my old phone number ,is this possible? ...

Text messages not recieving in messaging and whatsapp

Hello, I am really panicking.I have an iPhone XR and doing the 24.99 each month pay monthly deal.I haven’t been getting messages from my family for 3 days and I been sending messages to them and they told me they didn’t get it and they sent me messages and I didn’t get it.Nothing happened last month...

Was charged a month later after cancelling my account

Hello, I cancelled my ID mobile account recently as I have left the country and won’t be needing a UK number. I then found that there was a new bill on my account a month later that is more than my usual monthly bill. This is different from the final bill as it wasn’t charged a day after the cancell...

SIM card change

I am an existing customer, my 24 month contract has ended and I have changed to a sim only, monthly contract. I have received a new sim in the post - do I need to use this new sim or can i carry on with my existing sim card?

End of 24 month contract

Hello,My father’s 24-month contract ends in March. Can he ask for a new (and better) deal with ID? Or must he keep his current deal if he stays? Is there a deadline (prior to the end of contract date)? Thanks!

Order a sim

Hi,I want a pay as you go sim from iD mobile, but cant see how to buy it on this site. Where can I get / buy a new sim and then put credit on the sim? Thanks Gordon

proof of usage

Hi I need proof of usage to claim through my insurance

new sim supplied. ak

I have noted that quite a few people are having problems with swapping their old sim for the new one supplied by o2. Do I have to swap or can I continue with my existing SIM.

cannot cancel plan

cannot cancel plan

Not receiving texts

Hi, I’ve just had a new SIM from ID and transferred my old number over. I’m not receiving texts but can receive ‘phone calls. My contacts are receiving texts from me.

Device Wifi Hotspot - not working

I have an S5 with an ID Unlimited sim only deal.My Mobile Internet works on my Phone but when I try to usb tether or use the Mobile Hotspot.. after connecting to the TV device, it says no Internet connection/access on the TVI've used a different '3' mobile data sim card and the S5 hotspot works with...

Not receiving OTP from international bank

Hello, I posted this in a different topic but wasn't sure if it gets any attention so I thought of opening a separate discussion. The problem is, I seem to have issues with receiving OTP from an international bank. I did receive OTPs from them before, last time on the 8th of Feb. I contacted the Ba...

Wanted to change plan to sim only

I wanted to change my plan to sim only - so went to the upgrade page and chose a sim only deal. should I have changed my plan instead? Do I have to cancel my existing plan? - I do not want to lose my number.

Mrs Martyna Glowala

Hi I have problem with my billing. I’m pay twice every months. I have new contract and every months they charge me for old bill. I cancelled old bill and contract and now I can’t call … I can’t understand what’s going on? I try to call to ID all day but that’s impossible and I chatted with someone b...

my account

How do I cancel my Sim only contract without having an account vikki light

Cancel ID Account

Hello I got a SIM card for my son. He lost his phone with sim shortly after installing Sim.we never actually set up an account so each time I try it asks for a code from the number. So I’ve not been able to get a new Sim or cancel my account. I am still paying being charged for a service I am not us...

Wrong number showing on app and website

I noticed recently I’ve been billed more than expected these last few months and checked my app to investigate.The phone number that idmobile’s app and website has magically changed from my actual number, which I have not changed for many years. I do not have an iphone and I have tried reinstalling...

ID Mobile are stopping my mortgage

ID Mobile are stopping my mortgage acceptance. My sim not working and still taking the money from me. I told them I was leaving and not paying the £10 a month anymore. I got mortgage in September and they have brought my credit score down by half and it is putting my whole, long house purchase into...

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