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Pay As You Go

Everything you need to know about Pay As You Go

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218 Topics

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why cant I text competition numbers on a pay monthly contract

I have a pay monthly contract at 43.99 a month and I’d like to be able to text competition numbers. It’s never worked and I’m assuming you have to top up for this ? But because I’m a pay monthly customer my account doesn’t give me an option to ‘top up’ and the add ones are just data and voice .. whi...

Can't make calls saying I have reached limit

I can't make calls saying that I have reached capped limit when my account is showing unlimited calls, texts and 1GB of data remaining.I am really not happy with this as I was supposed to make an urgent phone call and unable to do so.Please help me with this.

I need a pac code

Adult Restrictions

I have tried to remove the adult restrictions by selecting settings, but when I do there is no toggle for adult content.All I have is Voicemail, Roaming, International and Premiumanyone have any suggestions and please please do not say go to Account, select My Services and slide the toggle...I have...

Closing my account without a sim

I don’t have my sim card (lost) and want to pay my final bill and close my account. I have scoured the site, but without the sim I can’t set up an online account and complete the actions above.Grateful for some helpP

bill enquiry

My elderly relative has been receiving bills from ID Mobile for some time, however is not aware of setting up an account. She was paying £6 a month. I cancelled the account recently, however a bill for £326.22 has just arrived apparently on the balance of the previous invoice. We have no information...

cancellation within 14 days

I am having an absolute nightmare. I ordered a sim card on Sunday. I needed it to arrive today as my PAC code was expiring and needed the new SIM card ASAP. The SIM didn’t arrive in time and still hasn’t so I had to get a SIM from Tesco and use them instead. I need to cancel my 30 day plan but assum...

How to use classic PAYG as a new customer

Sorry if my English is bad,I’m considering switching to iD mobile as it has one of the best classic PAYG rates : (3p per minute/ 2p per text/ 1p per MB). However I cannot find a way to request a free sim. I’ve looked everywhere and it seems the only way is to buy the cheapest PAYG bundle which is £6...

bundle not appearing

I purchased a bundle and it’s not showing. Has been taken from my bank account. Realised the ID app shows my bank card expired.. it hasn’t so I tried to re register it and was charged a penny, again, shows on my bank account. Card has not updated and bundle is not showing after 24 hours. Any ideas o...

sim card

My sim has not arrived and it’s day 6 since I places the order. Can you please help? thanks. david.

Cant report lost sim/cancel as never activated

I ordered a new SIM card a week ago and it arrived quickly however I lost the package before I could open it and register the SIM card. I am trying to order a replacement SIM but In order to do this you must go through “my account” which I had not set up yet and to do so requires a security code whi...

Change Sim Number

My email address is tied to an old sim, when I was with ID Mobile, two years ago. How to I update sim details, as I now have now come back to ID.My account will not allow me to update sim number. If you have left, why does ID, not remove the old sim. This is so annoying

voicemail

Hi whats the number for voicemail

keeping my old iD phone number , staying with iD

Hi I was just wondering if anyone was able to help me , I've been trying to contact iD mobile for three days but I haven't recieved the right information.I recently upgraded from a pay as you go sim to a contract -both from I'd mobile- and I would like to keep my old phone number ,is this possible? ...

Text messages not recieving in messaging and whatsapp

Hello, I am really panicking.I have an iPhone XR and doing the 24.99 each month pay monthly deal.I haven’t been getting messages from my family for 3 days and I been sending messages to them and they told me they didn’t get it and they sent me messages and I didn’t get it.Nothing happened last month...

Was charged a month later after cancelling my account

Hello, I cancelled my ID mobile account recently as I have left the country and won’t be needing a UK number. I then found that there was a new bill on my account a month later that is more than my usual monthly bill. This is different from the final bill as it wasn’t charged a day after the cancell...

SIM card change

I am an existing customer, my 24 month contract has ended and I have changed to a sim only, monthly contract. I have received a new sim in the post - do I need to use this new sim or can i carry on with my existing sim card?

End of 24 month contract

Hello,My father’s 24-month contract ends in March. Can he ask for a new (and better) deal with ID? Or must he keep his current deal if he stays? Is there a deadline (prior to the end of contract date)? Thanks!

Order a sim

Hi,I want a pay as you go sim from iD mobile, but cant see how to buy it on this site. Where can I get / buy a new sim and then put credit on the sim? Thanks Gordon

proof of usage

Hi I need proof of usage to claim through my insurance

new sim supplied. ak

I have noted that quite a few people are having problems with swapping their old sim for the new one supplied by o2. Do I have to swap or can I continue with my existing SIM.

cannot cancel plan

cannot cancel plan

Not receiving texts

Hi, I’ve just had a new SIM from ID and transferred my old number over. I’m not receiving texts but can receive ‘phone calls. My contacts are receiving texts from me.

Device Wifi Hotspot - not working

I have an S5 with an ID Unlimited sim only deal.My Mobile Internet works on my Phone but when I try to usb tether or use the Mobile Hotspot.. after connecting to the TV device, it says no Internet connection/access on the TVI've used a different '3' mobile data sim card and the S5 hotspot works with...

Not receiving OTP from international bank

Hello, I posted this in a different topic but wasn't sure if it gets any attention so I thought of opening a separate discussion. The problem is, I seem to have issues with receiving OTP from an international bank. I did receive OTPs from them before, last time on the 8th of Feb. I contacted the Ba...

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