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Pay As You Go

Everything you need to know about Pay As You Go

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im having a nightmare finding someone to talk to about changing plan or using new sim

I was told via a chat box I couldn’t change plan so I cancelled my plan to take out a new sim with more data. I received this but want to keep my existing idmobile numbercant find instructions anywhere and can’t log into the app as ur asking for a code I don’t have.this is way too complicated and n...

Ordering a pay as you go sim

When trying to checkout ordering a pay as you go sim, why does your website ask for 3 years address details and date of birth etc. This information shouldn't be needed as pay as you go sims should not involve a credit check?If I purchase the pay as you go sim card in store or on currys website or eb...

Pay as you go sims - wifi calling / 5G

Do all iD Mobile Pay as you go sim cards come with 5G and wifi calling as standard on the £6 and £8 sims or are these features for pay monthly customers only? I have a compatible phone Already.

pay as you go

i bought a new sim £20 but the money hasnt gone on the sim i have no credit even though i payed for it

cant change plan

i have been an id customer since 2017 i pay £20 a month for 20gb data when i go to the change plan page on my id it shows and unlimited plan for same price but when i change plan to it just resets back to my homepage and says something went wrong

Problem with the 1p payment

I can’t seem to get past the 1p payment and I don’t really understand why because I received a notification from my bank telling me that the payment was successful and that 1p had been withdrawn from my bank account.Does someone have any idea why? Thank you in advance,

Expired PAC code

That seems to be a recurring issue. Need a new PAC code and not an expired one. Could you please get in touch to help?

pAC error

I’m trying to use my PAC code to transfer my old number but keep getting an error message.

payg bundle abroad

I'm in the EU at the moment and have received a message saying my PAYG bundle has expired. I renewed the bundle - twice - and I know the payments went through, but my profile tells me have no bundle and no credit.Please tell how I can reactivate my phone.

About to change over from monthly to sim only, will i need a new sim card?

I am in the last month of my contract with ID and i want to change to sim only deal.I have found the one i want in the upgrade section but my question is will they send me out a new sim card or will they just switch it over on the existing sim card that is in the phone as i will be keeping my old nu...

Sending sms to short codes

Hi.im thinking of changing network providers from smarty as of which is perfect for what i need unlimited data unlimited texts and minutes for £20 per month however the only reason im considering switching is the one downfall that they dont allow texts to be sent to short codes or premuim rate numbe...

You have used your monthly data allowance!

Hi, I purchased extra data to cover my extra usage but I am receiving messages saying monthly allowance will/has run out and I will be charged X amount per GB. Does my extra top up purchase I made beforehand 'automatically' kick in when normal monthly contract/allowance runs out/expires? Tia, Mick

sim not working, can't access pre-bought bundles

Hi, I purchased a £20 pay as you go bundle and have put my sim in and requested my old number. Its states that my old number will be transferred on the 28th Sep which is today but still has not. Therefore my sim isn’t working and I can’t get mobile data. Are these problems linked? will I be able to...

Issue with top up

Hi. I was trying to buy a new bundle yesterday. Then the site had some maintenance issue going on. I asked the live chat agent and have been told to wait until today. That I did. And today I did make a payment of £20 through the mobile app, to get unlimited data bundle. But I should say that I am ve...

New payg sim, no top-up added

hiI am having same issue as described here New payg sim with £20 unlimited bundle bought from CarphoneWarehouse.Sim appears to have been activated, as can take calls, but no credit has been added. What do I need to do to be able to make calls from the new payg sim?Any help appreciated.

pay as you go bundle showing as active on account with expiry date but still can't make calls

Despite having active bundle on account with unlimited minutes/texts (activated 4 days ago), when ttempting to make a call - network tells me i have no credit/allowance and need to top up.

Bundle credit not appearing

Hello,I have ordered a new pay as you go sim card with £15 top up. It has arrived and been activated but shows I have no top up? The money has left my bank so that is not the case.

bundle not appearing

I have ordered a pay as you go sim card with a 15 pounds top up bundle, however when I activated my sim it shows I have no top up?

bundle not appearing

Am experiencing issue with this new sim with 20£bundle, bought a unlimited internet bundle online, they instantly charged my account but it’s not been activated, there is no internet on this new sim. there is no customer service to talk to, this is the worst experience I have had with any network. V...

travelling to canada/ USA

This may be a stupid question but I’m going to be in Canada for a month then the USA for 3, can I use my phone for data while I’m there and not get charge extra?

Final demand notice

I have received a final demand notice for my son however this was a sim only deal. There is no record of the number as he used it only for his iPad to call his grandmother. The network had no coverage in her area so we cancelled the account. Would love to pay this final demand but can’t talk to an...

How do I find out my number without the "Welcome email" or the Receipt

Hi, I just joined and I am so frustrated. Not a good start to this partnership but here goes my last shot with you guys. (I have highlighted the important parts.) I ordered my card on the 7th of September. I got it a few days later. Then I place the new card on my phone as I want to keep my old numb...

Got a capping alert & extra charge which I think is an error

Hi just got a capping near my limit notification (during 0845 call) - went in to take a look and it said that I was 80% of my capping limit - I thought it was a data issue so added a 3gb £10 data top up. Now worked out it was because 0845 was not in my unlimited minutes. Can I get a refund/return of...

Lost SIM and want to cance

My son has lost his ID Mobile phone and I would like to cancel his contract. How do I go about this cancellation?Thanks.

web voucher

Hi I purchased a £15 bundle through carphone warehouse.Voucher code on my receipt but I don't have a clue how to activate it.No options for this on the app.Help please.RegardsMark

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