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Pay as you Go.

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  • 246 Topics
  • 728 Replies
246 Topics
J
Newbie
Jim BoyceNewbie
asked in Pay as you Go.
puk code

i have a locked sim and need my puk code

3
Kash
iD Mobile Employee
19 hours ago
U
Newbie
uzomannadiNewbie
asked in Pay as you Go.
I cannot top up my PAYG

HiPlease I cannot top up my PAYG sim. See attached screenshot and sort it out. I reported this issue few weeks and ago and it wasn’t fixed.   

5
U
Newbie
23 hours ago
Nicki Flack
Newbie
Nicki FlackNewbie
asked in Pay as you Go.
Cant make or recieve phone calls

Unlimited minutes Three barsHave restartedHave taken sim out and restarted Still not working.

9
M
Civilian
2 days ago
C
Newbie
Clareb86Newbie
asked in Pay as you Go.
conversion from contract to sim only

How do I switch from contract including phone to sim only?

3
Tom
iD Mobile Employee
7 days ago
Wipe Out Window Cleaning
Newbie
Wipe Out Window CleaningNewbie
asked in Pay as you Go.
Sim hasn't arrived and no dispatch email

I was given the option to port my old number to my ID mobile sim card, so I did.Now my old sim card, which was gif gaff says ‘No service’, this tells my that my number has already been ported to ID mobile, but I am yet to receive it.I can’t even access my ID Mobile account online, as when I enter my Mobile, Last name and Year of birth, it shows me the error ‘Something wasn't quite right. Really need my phone for work. 

3
Tyler
iD Mobile Employee
10 days ago
U
Newbie
user285Newbie
asked in Pay as you Go.
PUK code sim locked need access ASAP

Hello I have recently bought 3 SIM cards for myself and family members, my sim card did not need a PUK code but the other 2 did, I am desperately in need of a code so that their phones are usable again ASAP!

6
Tyler
iD Mobile Employee
12 days ago
H
Newbie
HelcoopNewbie
asked in Pay as you Go.
what is the difference between topping up and a data package?

Struggling with this one!I contacted ID via the online chat - the only way ,  I ordered a payg SIM card in April, but didn’t use it until June, by this time the credit had gone. The response I got from ID was  Zintle: Kindly be advised that in June you didn't purchase data you purchase a top up and you got a text that says "Just to let you know that you now have £1.78 credit remaining on your account. Don't forget to use the iD Mobile app or My Account online to keep on top of your usage and bundles." what is the difference in a top up and purchasing data? I’m totallY foxed!

1
Matthew T
iD Mobile Employee
13 days ago
V
Newbie
Vicky WattsNewbie
asked in Pay as you Go.
cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.

Please help sort this, I don’t have a capped limit and have unlimited calls and texts. my reoccurring bundle is paid for and up to date. I am not trying to call anywhere but UK numbers!

9
Kash
iD Mobile Employee
13 days ago
Clare Winterbourne
Newbie
Clare WinterbourneNewbie
asked in Pay as you Go.
joining id mobile with multiple sims

I have recently given notice to Vodafone on 6 contracts, mine, my partners and my 4 older children, my children have all now put the contracts in their own names, the first one went through fine, we did 2 more the next day that were fine and then the last 3 got rejected.  After a lot of stress on the phone we were told that you can only sign up 2 contracts each day at the same address even though each bill is individual and that we would need to wait 2 weeks again before reordering, we waited 2 weeks and a day and yet again my partner has been rejected, so i expect when I do the last 2 tomorrow they will also get rejected?? This is so frustrating as we really want to join id mobile, my son is getting a perfect signal at a great price now! Is there any way around this? I have less than 2 weeks left of my notice period to Vodafone so need to sort it soon! Any help would be appreciated as don’t fancy ringing again to get nowhere.many thanks

5
Tom
iD Mobile Employee
14 days ago
N
Civilian
norzak90Civilian
asked in Pay as you Go.
pay as you go

Hi, I have a pay as you go plan with you, what should I do to make it automatically renew after the current plan expires?

1
Kash
iD Mobile Employee
20 days ago
Lloyd Walker
Newbie
Lloyd WalkerNewbie
asked in Pay as you Go.
Extremely Slow Data Speeds

I’m currently receiving around 2mb down and 0.5-1mb up. This is unacceptable for the price point. Is there any way I can sort this issue? I’m afraid I will have to cancel my cancel if not. 

3
Tom
iD Mobile Employee
1 month ago
A
Newbie
asheshouseNewbie
asked in Pay as you Go.
Why can't I log in to my account on the web?

Why can’t I access my account on my laptop.  Always used to be able to.  What’s changed? 

6
Tom
iD Mobile Employee
1 month ago
S
Newbie
SlimNewbie
asked in Pay as you Go.
PAYG or Pay Monthly for overseas visitor?

I have a relative visiting from overseas for 3 weeks. Should I buy them a PAYG esim or a Pay Monthly esim? They will obviously need to keep their existing number after their trip has ended. Not quite sure what the difference is. Thanks

2
S
Newbie
1 month ago
L
Newbie
laurenalex2995Newbie
asked in Pay as you Go.
Data allowance is wrong

I have just changed my plan from a monthly contract to a pay monthly sim at £12 for 75gb yesterday. However it says on my remaining allowances dashboard I only have 12gb and I have already used 10gb of this and have received a text to tell me I’ve used 80% Why is it not showing the correct allowance? 

7
Tom
iD Mobile Employee
1 month ago
J
Civilian
jonathandearthCivilian
asked in Pay as you Go.
ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

4
Tom
iD Mobile Employee
1 month ago
C
Newbie
CSSNewbie
asked in Pay as you Go.
Switzerland mobile calls

I understand I need to pay roaming charges for calls and texts when I travel to Switzerland next week and it appears these are capped at £25 maximum. It would seem this cannot be increased so what happens if I reach the limit and need to make more urgent calls.  Can I simply make a payment of £25 to reset the cap to zero. If not can I increase my limit in another way?

9
Tom
iD Mobile Employee
1 month ago
J
Newbie
JosephKNewbie
asked in Pay as you Go.
How can I escalate this further?

On Friday, I tried to top up my phone £20 using the iD mobile app. However every time I went to make the payment it said "sorry there was an error please try again" so I did as I needed the credit to use my phone. However every time the app said there was an error it had actually processed. Now instead of having £20 credit they took £120 out of my bank. Leaving me with nothing. I immediately got onto the live chat and they said they have logged the error and request for refund and told me to return in 48 hours. So 48 hours, I returned (Sunday) but they had no update and said there would be an update within 12 Hours so 12 hours later I returned (Monday morning) but there was no update again! And this time they said please wait 24 hours for a guaranteed update so yet again I waited 24 hours (Tuesday morning) but when I went to live chat they said no update again! And now I have to wait another 48 hours!! Which will take it to nearly a week. They just don't seem to care whatsoever about t

6
Kash
iD Mobile Employee
1 month ago
Stephen R Brown
Newbie
Stephen R BrownNewbie
asked in Pay as you Go.
total rip off company

This firm are a total rip off they don’t deliver on their side of the contract then when you switch away from them they rob you again 

5
Tyler
iD Mobile Employee
1 month ago
J
Civilian
Jess2708Civilian
asked in Pay as you Go.
i have paid my outstanding bill but cannot male any calls or go on the internet

Hi I paid my outstanding balance but my services are still restricted I have turned my phone on and off numerous times but this hasn’t resolved the situation 

6
Kash
iD Mobile Employee
1 month ago
A
Civilian
A S TUFIQUE EallhiCivilian
posted in Pay as you Go.
Mr

Hi My name is A S I have join your network on last Thursday but I did not receive my sim card yet.Please let me know when I will receive my sim. Many Thanks 

11
Tyler
iD Mobile Employee
1 month ago
K
Newbie
Kenneth SNewbie
asked in Pay as you Go.
Traditional pay-as-you-go

My original dumb ‘phone costs me £0/ month but I am charged for its use, whether calls or texts. Every now and then I have to buy ~£20 worth of credit. I only use it as a back up and for emergencies.There are lots of fancy jargon words floating around but I believe that “traditional pay as you go” is the correct description of this service.The question is whether iD Mobile offers such a service?

2
K
Newbie
1 month ago
A
Rookie
AgnessRookie
asked in Pay as you Go.
The new ID Mobile app doesn't show account information correctly

Since ID mobile changed the app to the new one, things don’t work properly, and I am forced to reach out to customer service every month, since I am a PAYG customer. The balance information is not correct, whatever I see on my account is not the same what the ID Mobile staff see on their end. Last month I tried to top-up my account and purchase a 15GB bundle, and was unable to do that on the app and via browser access. I had to contact the customer service to get them to apply the bundle to my account. After they have done it I was still unable to see that on my account and my balance was showing £14.99. Now that my bundle expired, I went to top up again (manual process atm because the recurring bundles are not available on the new app) and I can see that the payment went through on my bank statement, and I received text message saying the same, but my account still doesn’t show it!! Which means I also cannot purchase the bundle because the account doesn’t recognise I actually just mad

3
Tom
iD Mobile Employee
1 month ago
J
Newbie
jayme.reillyNewbie
asked in Pay as you Go.
sim

How do I request a new sim

4
Tom
iD Mobile Employee
1 month ago
G
Rookie
GozzehRookie
asked in Pay as you Go.
£20 top up not showing on my account

I bought a £20 top up yesterday, 1st july but its not showing up on my account.  I can see the purchase in the purchase history but my credit shows as £0 and I can’t buy a plan. Whats going on???

5
Kash
iD Mobile Employee
1 month ago
D
Newbie
DuncanPoundcakeNewbie
asked in Pay as you Go.
Linking two ID Mobile accounts

I currently pay for an ID Mobile SIM but have also taken out a phone contract for 2 years. I thought having logged in when I purchased the phone, everything would all join up but it doesn’t seem to have done.   How do I do this?

8
Tom
iD Mobile Employee
1 month ago
Terms & Conditions