Welcome to 2025, where even my toaster has better signal than ID Mobile. 99% of the time you’re blessed with either no network, no internet, or a magical combination of both. Their app? Oh, a true masterpiece of digital garbage – slow, buggy, and refuses to let you top-up or buy a plan when you actually need it. But don’t worry – you wouldn’t get service anyway even if it did work.

Let’s talk about customer service – or rather, a collective of confused people who have no clue what their own company even offers. Every single time I walk into a store and ask for a simple PAYG top-up, the staff stare at me like I just asked them to explain quantum physics. “We don’t offer that service,” they say... while I’ve been using it for SIX YEARS. It’s like they’re working for a company they’ve never even heard of.

And online payments? LOL. Try praying to the gods, it might work faster. For at least three years, topping up online has been a complete joke. And nobody gives a damn.

Currently, my plan is supposedly active until June 28th – at least according to their stupid app – but guess what? It expired a week ago. No data, no calls, and NO WAY to fix it because the app blocks me from topping up, thinking I still have a plan running. Last month, I added £20 to get the unlimited plan. The app refused to let me buy it until the current plan expired. But instead of warning me when it did, the system sneakily started eating up my credit, bit by bit, for God knows what. Boom – £20 gone. Had to top-up AGAIN just to function like a normal human being.

And here’s the cherry on top: I’m 100% sure they have access to every single customer chat log, so they can easily check how many times I personally have contacted them with the exact same issues over and over again. But do they care? Of course not. Even now, their useless chatbot kicks me out of the queue before I can even speak to a real human being. It’s like their entire system is designed to frustrate and ignore you until you give up.

Avoid this company like the plague.