For the past few days there has been a loss of signal, 4G/5G, in the ST8 Biddulph area. This has been reported on local forums and seems to be affecting the ID and three networks.Any known issues? Nothing is logged on the service checker 

Where can I submit my PAC code please?

Please can you tell me if my new sim card is active and has my old number been transferred?  ?

I am concerned that I may be being double charged on my account.Each month I am charged £8.00, which is the only amount shown on my online ID Mobile account and bills. However, I have also been charged an additional £7.00 at a different time in the month, even though there is no record of this £7.00 anywhere on my account. Looking back, I did receive an email saying I would be charged £7.00 on 31/01/2026, but this does not appear in my online bills or account history.I previously contacted Live Chat and was told that I am only paying £8.00 per month. Based on that information, and as I have recently switched banks, I cancelled the Direct Debit for the £7.00 because it appeared to be a duplicate charge. I also asked my bank to refund the £7.00 payments, which they have done for January 2026  and February 2026, because there is no record on ID Mobile of these charges.I have now received an email today stating that the £7.00 Direct Debit needs to be set up again. However, when I check my

I have looked at my recent bill as I used the phone as an emergency in India. I then realised that before I went to India I sent texts to my customers but it was sent as an MMS and I’ve been charged 55p for each text. Why would it send as an MMS  

I have recently moved to ID mobile from Vodafone. Since then, if I am scrolling on my phone and someone tries to ring me, it comes up with a missed call and the caller hears it go straight to answerphone. All of the fixes of lengthening ringing time are irrelevant as it rings fine when I’m not on it.  I’ve missed some really important calls that I can’t call back like the hospital. The phone is in my hand! Full WiFi and signal. I now have to have my phone on the table if waiting for a call. This has never happened with Vodafone and started straight on switching.  This also happens to my husband. When I ring him it often goes to voicemail too so I know to just ring back. We will have to switch as it’s a deal breaker, what happens with the contract though?

My wife calls my number regularly but I now get 3 beeps and the line cuts off before I get a chance to speak to her. This also happens with a WhatsApp call. I can get calls from other people and answer without a problem. Why would one caller not be able to get through to me?

 Dear iD Mobile Support Team, I’m reaching out regarding a recurring issue I’ve experienced during phone calls on the iD Mobile network. Specifically, when I initiate a call—particularly to call centres—the first second or so of my speech is consistently cut off. This results in the person on the other end missing the beginning of what I say, which can be frustrating and disruptive, especially in professional or support-related conversations. I’ve tested this across multiple calls and environments, and the issue persists. I’ve also come across several discussions in the iD Mobile Community forums where other users have reported experiencing the same problem. It appears to be a known issue affecting multiple devices and users, not just an isolated case.I have already received a replacement SIM card and this has not improved things. Could you please advise whether this is a network-related issue, a device compatibility problem, or something that can be resolved through settings or update

Hi how long does it take for my old number to switch over I got the phone a week ago and on the id app it says it’s still transferring and I did the pac code and switch details when I ordered it but wasn’t given a date just a vague switching will happen after collection date, this is extremely frustrating as I can’t take calls I am expecting on my old number, it’s 2026 why does it take so long and why isn’t there any customer service for id mobile 

 I’ve been looking to upgrade my phone. Initially when I looked (Sunday 8th March) for this contract it was 31.99, I was planning to upgrade. However when I looked yesterday (Monday 9th March) -when I was about to upgrade- the price has gone up to 39.99 a month. 

​"My internet speed is terrible again. It was great for the last 3 weeks, but today it dropped significantly. This is happening everywhere, not just in one location. This is a mobile phone service, and I expect it to work across the country, not just at my home. At home, I use my own router and home broadband, so this issue is strictly about your mobile network performance. It feels like my connection was prioritized for 3 weeks and now it's being restricted again. Can you check why my speed is inconsistent and if there is a cap on my account?"

Hi, could someone please help me. First I got told my bill will be due on the 8th every month by email, and now on the app it’s saying the 4th every month. I’m confuse by that. And second, it’s saying payment successful was on the 6th but no money has been taken out of my account. What should I do? Please help me. 

I have an outstanding bill, for a ID phone number I cancelled I used the help section on ID I couldn’t use the App as my number had been cancelled, went through chat who redirected m to an Expert service who charged me £1 then gave me the same information I had already tried, be careful folks you get transferred to the Expert For £1 what they don’t say upfront is the £1 is just to get you hooked, if you don’t cancel, it £35 a month straight from your account. BEWARE!!!!!

I ordered a new device on Thursday the 5th of March. On Friday the 6th of March, I received an email from DPD stating that my parcel would be delivered between 15:35 - 16:35. I messaged my mother to ask her if she would be home at that time as I was working, and she sat waiting until 18:00 for a delivery that never came.  I received no notice from DPD about the failed delivery attempt, I had to use the tracking feature on their website to see that the driver had reported that the recipient didn't know the PIN for the delivery. A blatant lie considering that they never showed up and even if they had, my mother was given the PIN by myself.  I submitted a complaint to DPD only to be told that I used the wrong email address. Not sure what they meant by that as the email account that I used was the one that they sent me the delivery time slot to, and I used their online complaints procedure to submit it.  I've received subsequent deliveries from DPD over the weekend, but for some reason my

I am not computer litrate I have a new phone I nave had so many problems switching over from 02 to ID they should have checked this in currys.I am not inpressed with id with older people .I had a messge came on my message left a voicemail dont know if a scam447782333123 I tried to listen but it said not setup for vocise mail I am 81 not used to this .I am sick at the moment with my symmertric scierous and raynards disease and cannot ho out.I dont know if a hospital numbet this morning. How to set up voice mail in meeages? 

HiI am unable to make or receive callsI still can't access the app either on my phone or on my PCIt says it will send me a one time passcode by text, but I don't get the textsDo I need a need e-sim to activate my account?Please help, this is my business phone so I need access ASAPswitched over to ID from O2 and used a PAC code to transfer old number over.  

I paid for ads 20£ for roaming in Turkey, but it doesn t work - i do not have internet. I would like to cancel it

I'm trying to leave or cancel an account with ID.Started the process last month and was advised there would be a 15.99 bill to pay. Fine by me. No problem. The number though is still pending disconnection and yet I get my dd notice of 31.99 being due in a couple of weeks As far as I'm concerned I've followed all steps correctly and just can't get any sense of it all and live chat takes an age.Any advice please 

Hello I’m not sure if you have sent an email with my Esim already as my junk mail has deleted all messages form there and struggling to retrieve them thanks Michelle

Already have 1 contract but will not allow me to get another one out?

 I would like to use my original phone and new SIM card plan on my original phone. And would like to use my new phone (upgrade) but with a different network provider SIM card. Is this allowed on my new phone? 

Hi there, we cancelled an account around start of Feb & today got an email saying next bill for March 8th to April 8th is due on 22/3. Sadly we can’t find the cancellation email, this is a common thing, as it’s been over 30 days since the contract was cancelled and tried to online chat tonight but only getting a Bot which wasn’t any help. Any suggestions? We will try again during office hours.

My partner and I both have phones but whenever I make or receive a call on my mobile it only stays connected for less than 3mins calls are forever ending yet my partner's is okay we both have to use WiFi calling with airplane mode on as even though your coverage checker states good signal we don't get one here. I have already had a SIM swap and that has changed anything I am extremely frustrated as I have this for another year yet before I can upgrade or change networks

Need to speak with an advisor not live chat as its taking 5 mins between them replying Is there a contact number 

I switched to iD yesterday … have no signal and cannot connect to the internet or make calls unless I use wi-fi.Looked at all previous threads and have followed the advice including turning off iMessage and resetting network settings plus turning phone off repeatedly and leaving off for 10 mins but nothing. It’s a nightmare. I will have to leave if this is not sorted as cannot run my business. Seems to be a common problem with iD