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I have poor signal/ more often no signal for a few weeks and I dont receive 5g internet anymore at my home . maximum speed I receive is 7 or 8 mb ps and just I have 1 signal anthen all the time ,I tried to some where else but it seems problem it is network from my postcode.its start from 3 weeks ago but today its worth I couldnt any have normal call all the time voice come and go.please check and let me know whats a problem and when will be fix.Best Regards
Hi,I had an outstanding balance and my account was suspended so I payed my bill straight away.It has now been a week since then and I am still not able to make calls/send messages, when I make a call it says " you have dialed I'd mobile, about an outstanding balance yet you have payed it so look at your bills" I have done that and nothings happened, i also can't use my data. Could I please have some further advice ASAP
Yesterday I crossed a border into Germany (from Sweden) and now I have no access to my data. I have read all the information about steps to take and have tried everything, including removing my sim for 10 minutes. I checked mobile data on ✅ I restarted my phoneI did network selection, turned automatic off then on. It selected o2-de, local service provider. I took out the sim and put it back after 10 mins Still no data or 4g but I can receive calls I’m paying for a service that isn’t being provided…. I wish to be reconnected please
A week ago I set up a 2nd iD account for a £20pm sim only deal. Despite it being advertised as a 30 day plan I naively thought following 30 days the plan would expire having run its course? Not so it seems. In order to cancel the plan I must register the sim, then from online go through various stages in order to cancel the sim plan.I simply wish to change the £20pm plan to an £18pm plan. Surely this can be achieved by iD? Previous threads on this subject have suggested things I am unable to do. Please, someone at iD can you simply change my current £20pm plan to your £18pm plan.I am well within the 14 day iD cooling off period but do not wish to activate that option. I am more than happy with the iD sim card and the speed with which it delivers data to my WiFi router - I simply wish to change my plan - Help Please!
I’ve ordered two sim upgrades for different phones, each with a different amount of monthly data. One sim card has been received so far, how can I find out which phone it’s for? There’s no documentation, just a card in the envelope with the sim stuck to it. I have the long number on the card and the shorter number on the sim, how do I identify which phone and data amount this is for?Thank you :-)
I set up an account for my wife using your invite your friends and family etc. the account was for a sim only. I set a direct Debit and went through all the procedures and the account is now up and running . what we thought was odd is that we were getting two identical emails from ID mobile.Then when the sim arrived there were two of them. Checking our bank account this morning we noticed that there were now 3 direct debits from Id mobile, my original one and two more for the account I’d just set up for my wife. I deleted one of them hoping this would fix the problem.It’s very hard to fix a problem like this when you can’t talk to anyone.
I can't access the Live chat on Safari, Firefox or Opera so I can't cancel my account. I have cancelled the diet debit but was then informed that I need to cancel the account first. I can’t access the account due to it using a shared email address (which I complained about before without a satisfactory resolution).
Dear sir/madam, I have had to use this forum to post this appeal as I am unable to find an email address for ID mobile, and I do not believe that the live chat function is adequate to resolve this issue. Recently I ordered a sim only deal from yourselves (ID mobile), specifically a 12 month contract that included unlimited texts and calls, roaming, data rollover and 30gb of data, for £10 a month. This order was placed on the 11th August 2022. Later on the 11th August I received an email stating that I had failed the credit check and therefore my order had been rejected. This came as a surprise to me, given the fact I am extremely low credit risk.I have good savings, I earn a reasonable annual income given the fact I am a student. I have also held a phone contract with Three mobile for 24 months and have never missed a payment. I would also stress that my father is a financial conduct authority registered individual, and a chartered member and fellow of the personal finance society and
I have a Vigor 2862Vac Router that will allow me to use a USB dongle to distribute the internet signal to my devices. I am going to use the wired connection of the router. I don’t want to use the wifi.Does ID sell a USB dongle package that will allow this option?
I lost my mobile with my ID sim months ago. I've cancelled my account but still owe £5 and ID are chasing me for it. I cant get on my account as I cant remember my password. I cant reset it because a code is automatically sent to my lost phone. I've spent hours on live chat and still no resolution. Now I have emails from ID threatening me with debt collectors! All I want to do is pay the £5!!
I wonder if anyone else has experienced this issue.My iD account My billing is setup for paperless billing. Online in my iD account it even states I’ll receive a email alert whenever a new bill is ready to view (see below) - but I’ve never received an email alert about my new bill being ready.At one point, I used to get an SMS alert about my new bill, but these stopped several months ago.Any suggestions welcome - many thanks.
Just bought a new iPhone 13, changed sim and details from old iPhone 7 everything working fine except a few days ago, when I leave the house my Wi-Fi says not connected, no internet, emails, text messages or phone calls, works fine at home but as I’m out at work a lot of the time, not much use, as I’m paying for this any (urgent) answers appreciated.
Hi, I’ve been a customer for a while - recently my sim was lost by a family member - I’m not able to log in as I can’t receive a 2fa code and I’m not able to call or chat (which doesn’t work) - has been an extremely frustrating experience - I just want a sim for a service I’ve been paying for 2 months for!
Fancy getting a treat each time a friend or family member makes the move to iD Mobile? Now, you can…Starting this month, we’ll be launching our Refer a Friend scheme again, giving you and your friend a chance to earn even more than last time!. When your mate buys a phone or SIM Only deal on our website and joins you on iD Mobile, we’ll give you both a gift to say thanks. So, how does it work?Easy. As an existing iD Mobile customer, it’s down to you to sign up to the Refer a Friend scheme! Once you do, we’ll send you a unique, personalised link to send to your friends and family. You can send your link to as many people you like, and we’ll reward you for up to 100 people per year– that’s some serious potential earnings!The link you send out will take your friends and family to a page where they can also register their details. When they’ve done that, they can then go on to buy a phone or SIM-only plan on the iD Mobile website. Whatever purchase they make will earn you both a reward, so
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