Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5453 Topics

Andrew Bennett
Newbie
Andrew BennettNewbie
asked in Ask a question.

Services

Where the hell is the services option 

0
Andrew Bennett
Newbie
1 hour ago
K
Newbie
Kattt84Newbie
asked in Ask a question.

upgrade phone

Hi I wonder if anyone can advise me I’ve just upgraded phone today but but my app is showing me recommended upgrades still hours later so I’m wondering if I’ve not upgraded my phone but just taken out another contract as the app was playing up and on the confirmation email it’s showing a different phone number to mine So any advice would be greatly appreciated 

0
K
Newbie
10 hours ago
A
Rookie
andywills8844Rookie
posted in Ask a question.

ID Mobile's signal coverage is just terrible, & getting worse.

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse.It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK.The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere.Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about t

26
J
Newbie
11 hours ago
M
Newbie
MazafazaNewbie
asked in Ask a question.

need Pac code but there is no service on my current sim

After having no service on my phone with my current Id sim for more than 24 hrs, I have decided to leave Id. But I can’t get PAC code because I can’t text from my phone and my number (because there is no service)what should I do? How can I get my PAC code? 

0
M
Newbie
11 hours ago
M
Newbie
MazafazaNewbie
posted in Ask a question.

no service on my phone

So all of a sudden I am getting ’no service’ on my phone. I can’t receive any calls or texts, nor can I call or text, no internet coverage.Before I got to that stage, I received a text, saying ‘Great news! Your SIM activation is in progress. We'll send you a text once it's complete’since then it has been more than 24 hrs without any network/ service. I don’t know what’s wrong? I took out my sim and reinserted, and restarted - still it didn’t work.   

0
M
Newbie
12 hours ago
B
Civilian
behappyCivilian
asked in Ask a question.

Bill cap not available on website version?

I would like to cap my spent after being stung for some calls while in Switzerland. The help seems to indicate “Settings” on the plan web page. I looked at all option but cannot find it or where to do it. Any idea?

1
B
Civilian
13 hours ago
RickyK
Civilian
RickyKCivilian
asked in Ask a question.

BUGS ALL OVER THE APP

So the app has been down for 2 days and has automatically cut me off as I cannot go on the app to pay, and now there’s a new update where absolutely nothing works…. HOW DO YOU MAKE A FORMAL COMPLAINT? I HAVE BEEN CUT OFF DUE TO NO FAULT OF MY OWN! 

1
andewhite
Legend
15 hours ago
Roxy Stacey
Newbie
Roxy StaceyNewbie
asked in Ask a question.

app not working and wanting to change address

Why I tried to contact live chat in regards to my daughters sim which I set up in my name ect. Chat said my address didn't match. I logged into the account and will not show plan says Ooppps something went wrong. I also can't find a tab to change my address?? I also want to check out new plans but can't do anything 

0
Roxy Stacey
Newbie
16 hours ago
Vicki Miller
Newbie
Vicki MillerNewbie
posted in Ask a question.

Refer a friend reward not recieved

Hi. It’s been over the allotted 90 days and i am still to receive the refer a friend reward. Both me and the person who referred me received the email confirming we had done everything and now just had to wait the time. Thanks

0
Vicki Miller
Newbie
18 hours ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

36
A
Newbie
19 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

14
steveTu
Newbie
19 hours ago
Aine Leonard
Newbie
Aine LeonardNewbie
posted in Ask a question.

why is my bill is expensive this month

Why is my bill so expensive normally 40.81 this month 66.73

1
andewhite
Legend
19 hours ago
M
Newbie
MuluxNewbie
asked in Ask a question.

Can no longer text friends/partner in Hungary

I have been trying to text and call my partner in Hungary and it just will not work anymore. Yesterday, trying to call and it put me directly to the ID billing with an automated message telling me my bills are paid. It does this everytime! It is soooo infuriating especially yesterday with some very important issues. Today I still can not. It has never been an issue, for any of my friends abroad until now?

1
M
Newbie
19 hours ago
L
Newbie
Leona Attwater-DunnNewbie
asked in Ask a question.

number swap

My number has swapped over and is showing when I make calls but people can't all me. It just beeps 4 times and cuts them off? 

3
andewhite
Legend
20 hours ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Announcements.

Give us your feedback about the new iD Mobile app.

If you’ve got an idea for a new feature in the or are experiencing an issue with the new app, there are two ways you can let us know. First, visit the ‘New app feedback’ page. Here, you’ll see a list of all the existing feedback topics that have been created and their status.If you see a topic that already describes an idea you have, or an issue you’re facing, simply click the blue box next to the topic to give it an ‘up-vote’. This will let us know how many customers like an idea or are experiencing a particular issue.If you don’t see a suitable feedback topic,  then create a new one. Here’s how: Creating a feedback topic - Click ‘Create a topic’ on the top right of the screen. If you don’t see the ‘Create a topic’ button, you’ll need to login or register. Leave your feedback - Once you click ‘Create a topic’ you’ll see the below form: Select ‘New app feedback’.Give your feedback topic a title. Create a short but descriptive title. It should summarise what your topic is about.Descri

11917
JoeKing
Sidekick
21 hours ago
A
Newbie
ajm83Newbie
asked in Ask a question.

Porting number from ID to ID via third party ... how long between switches?

Hello,  I’m going from an ID sim only to a monthly contract.I understand you have to do a ‘triangle switch’ via a third party network, then switch back. My question is, now I’ve switched from ID to “A.N.Other Network”, how long should I wait before requesting the PAC code and switching to my new ID sim?  Or can I do that right away? Many thanks

3
andewhite
Legend
22 hours ago
T
Newbie
tgets0vNewbie
asked in Ask a question.

Periodically Switching down to 3G.

Hi All! I recently called one of my spare numbers on purpose which I knew was switched off. But I noticed, the signal bars suddenly changed, so I enabled data to see what was happening, it turns out when your calling a switched off or invalid number, iD for some peculiar reason drops the call down to the 3G network instead of staying on 4G/5G. I have completed the same test on iD’s host network, Three and it doesn’t drop down to 3G when an invalid number is dialled. Anyone know why iD does that? SMARTY also doesn’t drop down to 3G.

1
andewhite
Legend
22 hours ago
F
Newbie
FrankieeeNewbie
asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!   

2
F
Newbie
23 hours ago
Keily Grove
Newbie
Keily GroveNewbie
posted in Ask a question.

keily

I've paid my phone bill.. but still can't ring or text out.. my bill is up to date.

0
Keily Grove
Newbie
1 day ago
N
Civilian
NoshinCivilian
asked in Ask a question.

make call issue

Hi I bought new SIM card  my data is working and also I receive msg but I can’t make and receive call  today I replace new sim but same issue plz help me out?

0
N
Civilian
1 day ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

0
R
Newbie
1 day ago
N
Newbie
Nirav PatelNewbie
asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

3
N
Newbie
1 day ago
Mo6655335
Newbie
Mo6655335Newbie
asked in Ask a question.

sim swap?

Hi everyone,I ordered a phone on contract via mobiles.co.uk. Unfortunately the phone and SIM could not be delivered. However, mobiles.co.uk have sent a replacement phone and SIM card. How can I get my contract transferred to the new SIM they sent? What information do I need to provide ID?Thank you,

0
Mo6655335
Newbie
1 day ago
I
Newbie
IanDHNewbie
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

2
I
Newbie
1 day ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

8041120
Kamilac56
Newbie
1 day ago
Terms & Conditions
Why iD Mobile?