Getting Started.

New to the iD Community? You're in the right place.

3476 Topics

CrazyDaisyB60
Rookie
CrazyDaisyB60Rookie
asked in Ask a question.

Entered PIN wrong and now SIM blocked

I entered my SIM pin number wrong three times, and my sim is blocked. Tried to get onto the live chat, but the website had been updated, and it said to make a new account. Did that, and they sent a code to my phone, which I can’t unlock, so I can’t get on the website. Tried calling and just get automated options and go around in circles. Tried Twitter/X and they’re closed and saying contact the web site! I’m going crazy! My phone is so important to me (as everyone’s is) but I’m vulnerable and I feel unsafe without it. I’ve take out the sim so at least I can use my apps with wi-fi.  HELP! 

0
CrazyDaisyB60
Rookie
50 minutes ago
Matthew T
iD Mobile Employee
Matthew TiD Mobile Employee
published in Articles and competitions.

4 apps for meditation and mindfulness.

Whether you’re stressed from work or just need to take a moment of calm, it can be hard to remember to fit it in when you have a busy schedule. There is even a day to help people do just that - National Relaxation Day, celebrated annually on August 15th. On that day, we’re encouraged to take a break from stress and anxiety and do something they truly find relaxing. Whether it’s going on spa break or just reading a book – it’s all about having time to chill in a way that works for you. And if you’re looking for another kind of chill, be sure to check out our competition at the bottom of the page. We’re giving away a Shark FlexBreeze Portable Fan. Not only is it super powerful, it’s whisper quiet too. So, it won’t interrupt your moment of peace. One of the best ways you can reduce stress in your day is with a little meditation or mindfulness. And there’s no need to run off to a yoga retreat. There are loads of amazing apps that can help you get into the healthy habit of taking some quiet

208154
Karen Teulon
Civilian
3 hours ago
Z
Newbie
zlatev88Newbie
asked in Ask a question.

Doesn't hear anything ringing signal

Hi Since I moved to ID mobile when other people ring me they don't hear any sound/ring just silence, first thing which they can hear is when someone pick up the phone. Any ideas on how this could be fixed? PsHope I was able to explain this properly. Thanks  

2
Z
Newbie
3 hours ago
T
Civilian
teddy66Civilian
asked in Ask a question.

teddy66

Anyone able to give some advice on what happens when your id mobile ac gets hacked?rrecieved a msg yesterday about a pac code , which i hadnt asked for.By the time i managed to use live chat this morning to contact id,i had recieved another msg to say it was all going through.I told agent on live chat that this wasnt me and i didnt want to move to another provider.But inspite of this , my phone no longer  works as it seems  its no longer valid on id network.worse still ,had call from bank to say my ac had been frozen due to unusual activity, so ive got to in branch tommorrow and sort that out.to say im stressed and  cheesed off is an understatement.not really sure id are taking this seriously ,as ive not heard back from them as yet.

0
T
Civilian
5 hours ago
deniseknight101
Civilian
deniseknight101Civilian
asked in Ask a question.

How can I bring my contract forward to a new date.

I am new and am changing from vodafone to ID.  My phone has been delivered and the sim can I use now.  ON the sign up form I had put Aug 4th but my phone is no longer working properly. So really cant wait …Many thanksDenise 

1
andewhite
Legend
7 hours ago
Matthew T
iD Mobile Employee
Matthew TiD Mobile Employee
published in Articles and competitions.

Prep your phone for a last-minute getaway.

Planning a last-minute getaway to somewhere fabulous? We totally understand. Even though the sun has finally made an appearance (fingers crossed), you can never fully trust the British weather! And if you want to make calls, send texts, and browse the web on your phone while abroad without returning to a massive bill — you’ll need to ensure your device is ready for roaming. Fortunately, we’ve got all the tips you need to dodge those roaming charges. What is roaming?  Roaming is what your mobile phone will do when it goes outside of your network provider's coverage area (i.e. when you go abroad). It'll try and look for a foreign network to connect to so you can still make and receive calls, send messages, and access the internet just like when you use your phone at home. Roaming works because loads of providers from all over the world will have agreements in place to allow customers to use each other’s networks. But many foreign networks will apply roaming charges for using their servic

1701
Peter Gray
Civilian
9 hours ago
Bottletree
Rookie
BottletreeRookie
asked in Ask a question.

£216:53 final bill during cooling off.

I had email from id stating they were going to charge me £216:53 for my final bill after cancelling because sim won’t work in mobile phone.  I did the online chat and the person sorted it out and said everything would be sorted.  All of this was well within cooling off period. 

8
Bottletree
Rookie
10 hours ago
Abbie Buckley-mellor
Civilian
Abbie Buckley-mellorCivilian
asked in Ask a question.

stupid app

I’m just wondering if anyone can help me, I can not log into my app as it keeps saying “ sorry you details don’t match our records” but it’s my number and my name I’m not sure what is happening it started since they updated there app and I can’t log on online either 

0
Abbie Buckley-mellor
Civilian
11 hours ago
Jenna Cox
Newbie
Jenna CoxNewbie
asked in Ask a question.

Pac Code not working

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

2
Tyler
iD Mobile Employee
12 hours ago
M
Newbie
Maxine63Newbie
asked in Ask a question.

Unable to access app or online ID mobile account

Since the app upgrade neither myself or my husband can get on the app. It keeps saying our details are incorrect when we put them in. This is extremely frustating as use the app quite a lot.

0
M
Newbie
12 hours ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

57
Tyler
iD Mobile Employee
13 hours ago
Zoha S Khan
Civilian
Zoha S KhanCivilian
posted in Ask a question.

old number transfer on current number

Trying to switch old number on to this number

0
Zoha S Khan
Civilian
13 hours ago
Nick King
Newbie
Nick KingNewbie
posted in Ask a question.

Poor

Only been with ID mobile for 1 month. Phone is great but 3 network is absolutely shocking with signal continually dropping out in multiple places as I travel 15 miles. Worst network ever and when check coverage says no issues. So fed up with interrupted calls. Paid for 5G yet struggle to get 3G. Shocking.. Not liking support either if have an issue..

3
A
Rookie
13 hours ago
Mohsin Irshad
Civilian
Mohsin IrshadCivilian
asked in Ask a question.

switching old number to id mobile

Why my old number still has not switched to id mobile

3
Zoha S Khan
Civilian
14 hours ago
C
Civilian
ChrisDandCivilian
posted in Ask a question.

Reinstalling esim

I deleted my esim by mistake. How do I reinstall it?

0
C
Civilian
14 hours ago
P
Civilian
prakashpanchadiCivilian
asked in Ask a question.

my phone number is shown as unknow to others

when i call someone its not showing my number to them. They are see it as unknow number when i make calls to someone. Can you please let me know what settings i have to update so that my true caller number is displayed to others when i make calls ?

1
andewhite
Legend
14 hours ago
A
Rookie
AliG246Rookie
asked in Ask a question.

why is the app not showing minutes text and data allowance

The app worked when I first joined iD then when the app was updated it won’t show my allowances. I can log in to see my bills

7
Tyler
iD Mobile Employee
15 hours ago
A
Newbie
Angie_RNewbie
asked in Ask a question.

Unable to get calls

Unable to receive calls after transfer Hi there I've recently transferred over to ID and I can receive, send text and make calls from my new handset and they show as my old transferred number but incoming calls are all going through to my old handset. I need this sorting asap, can someone please help.  Thank you 

5
Tyler
iD Mobile Employee
15 hours ago
J
Newbie
jwestleyNewbie
asked in Ask a question.

New SIM isn't working, and PAC transfer hasn't happened

Hi, I’ve taken out a new iD contract via mobiles.co.uk, and as part of that I supplied the PAC from my current network (giffgaff). I have received an iD SIM and put it in my phone, but it does not seem to be registering - it just says “Emergency calls only”. The phone number did not come on SIM card holder or in the envelope, so I have no idea what the new number is. The SIM manager on my phone recognises that the SIM is an iD SIM, but also says “unknown number”. I was told my PAC transfer would happen yesterday (27th) but it clearly hasn’t as my giffgaff SIM is still connected.Can anyone advise? Thanks!

5
Tyler
iD Mobile Employee
15 hours ago
K
Newbie
Kev8447Newbie
asked in Ask a question.

Where do i find the gift card on my app

I have just received an email from ID saying my refer a friend gift card is waiting for me and a link to click and a secure link to copy if the button doesn't work. However when using both, they take me to the app log in page and when I log in I can't find where the gift card is, any help.

3
Tyler
iD Mobile Employee
15 hours ago
D
Civilian
Derek JonesCivilian
asked in Ask a question.

Change of payment details

I have recently updated my payment details and as of now the direct debit is still not appearing on bank account. The payment is due 1st August.

0
D
Civilian
15 hours ago
Z
Civilian
Zarabi786Civilian
asked in Ask a question.

mobile Data not working

I just bought an iD e sim and my mobile data is not working i have activated the sim but the data is not working please help me

3
Tyler
iD Mobile Employee
16 hours ago
Chris Widgery
Newbie
Chris WidgeryNewbie
asked in Ask a question.

How do I talk to a real person rather than a stupid chatbot?

I have an issue with my daughter’s account.  It’s all in my name and I pay for it, but I cannot log in.  And I need to talk to a person to resolve it.  How on earth do I actually speak to a human being and not this awful chatbot?  I have no means of accessing this account, and no means of talking to someone to give me access.  It’s almost like it’s expressly designed to drive us mad 

2
Tyler
iD Mobile Employee
16 hours ago
T
Newbie
Tobin Rodbard-HedderwickNewbie
asked in Ask a question.

voicemail setup

I am new to ID Mobile. I have not setup voicemail yet, however I have had text messages to say I have  voicemails. when I go into voicemail and click call voice mail it says I need to call Id Mobile to setup a pin. What is the number to call to set this up? I have tried 123 and the full number ending in 123, however it still says call IF to setup a pin. what number do I call to set this up?  I am currently abroad in Greece. 

2
Tyler
iD Mobile Employee
16 hours ago
Lee Barnes
Newbie
Lee BarnesNewbie
asked in Ask a question.

Apple TV link gives error message

Hi, when I upgraded I had a link for 3 months free Apple TV+ but when I click on it it takes me to a page with the message "UID missing or incorrect.Please can you advise me how I can redeem the offer? Thanks 

1
Matthew T
iD Mobile Employee
17 hours ago
Terms & Conditions