I am on holiday and cant connect. My wife had a message saying we may have charges. On my plan I have 217GB of data allowance showing. Any ideas. I have mailed on Facebook.  First time auto response, poss as out of work hours. Second time not even an automated response.  

ordered a phone from ID for my husband, they tried to deliver when we were out (our fault not theirs). It got returned to ID. Spoke to cust serv via online chat and was told they would send it straight out again and we would get an email from DPD, not heard a thing from DPD and now got an email from ID saying 'sorry you are leaving us' and charging £29.99???!!!!!!now unable to find live chat again.

Hi Im currently abroad in Spain in one of the free destinations I have unlimited data but mobile data stopped working.I can't connect to internet.Please can you help.

Samsung ZFold, eSimi am unable to make phonecalls for last 7 days despite restart and phone reset .... Despite good signal. After longwait error appears. Not registered on mobile network or no signal. Then emergency calls only. Internet data works however after sometimes and call can be made through data use or WiFi. Its dangerous in case of urgent requirement phonecalls need to be made as often travelling. GL1 and EX31 areas mainly - is where phone is used 

New user 1 month unable to send or receive calls in Spain. Seems need to change settings in App but tried dozens of times to complete waiting for SMS code. Seems reading history an old problem. The message says may take a few minutes for the SMS but times out after 120 seconds - makes no sense. Have worked through initial new IPhone Air settings but this hasn’t helped. I am an older person doing my best with tech but very frustrating. 

iphone SE to switch on 17th Decsent a new number via the SIM SMSCannot find a messages link in setting to follow other adviceNot receiving or able to send SMSCalls not happeningNeed to fix asap 

Hi, I’ve completed an eSIM → physical SIM swap and the SIM shows as activated in my account, but the phone will not register on the network.I’m getting: Emergency calls only Mobile network state: Disconnected Service state: Out of service “Trying to register… Unable to connect” when selecting iD manually The SIM is recognised by the phone and I have full signal bars, but the network will not attach my number.Please detach the old eSIM session on my line and refresh the SIM provisioning. This is the usual fix when the old eSIM profile is still active on the backend and blocking the new SIM from registering.No new SIM is required — just a backend refresh.SO I had a samsung ultra it got crushed it was on an esim worked ace in rurual Angus its off to get sorted but using a spare s20 fe with a sim card, hopeful

Need a new eSIM but lost phone so can’t receive text 

Hi! I've been with you on a 24 month contract that is now coming to an end on phone number { REMOVED }I was given the option to upgrade so followed the steps to do so and decided to keep my phone and switch to a sim only contract and completed this order.Unfortunately there seems to be some weird mix up where the app hasn't acknowledged this and still wants me to upgrade, and i'm concerned you're going to send me a new sim when i'm content using the current one and didn't think there would be any changes needed? Please can you check this? On top of this i have moved house and can't find a way to change my address so am concerned my new sim card (if you are sending one) will go to my old address i do not have postal access to. Warm regards,Josh Caswell

Over charge from ID mobile

Hi good afternoon! I use Id network for last one year this march I need to upgrade last year when I joined id network I converted my number in this network but I was not received text message still know and know I want to continue this network after 21 march I need to upgrade this but when I trying they send me text code and I will not get any message plz solve my problem I m very struggle with out text massage current phone is { REMOVED } phone model is iPhone 8 Plus 

Landed yesterday in Lanzarote and received a message regarding roaming, however my data isn't working while out here.

I would like to win the Macbook Neo Blush Colour!

Will there be an S25 Ultra restock in the near future? I'm looking to buy one, but I I've noticed it's out of stock. If there won't be a restock, since ID Mobile is part of Currys and Currys still has them for sale, would I be able to buy one from there as an ID Mobile upgrade instead? 

Dpd have failed to deliver my new phone today. I was in the house for the time slot they did not knock on the door. They have returned the package even after I have complained to them.  Please can I rearrange a new delivery 

Good afternoon, My current ID mobile contract ends on 06/05/2026, I want to keep the current mobile number (077xxxxxxx6). My wife is having a 24 month ID mobile contract (0745xxxxxx2) .What should I do to change my wife mobile number (0745xxxxxx2) to (077xxxxxxx6) ? Please helpsKind regards

I'm having an issue with my Pixel 9 Pro during calls. Everything works normally for the first 10 minutes, but then the person on the other end suddenly stops hearing me. I can still hear them perfectly.At first, I thought it was related to my car’s infotainment system, but it also happens at home when I'm not connected to the car. The pattern is always the same: we’re talking normally, I ask something, and they don’t respond because they can’t hear me anymore. They continue the conversation until they ask me a question, and I’m there shouting into the phone with no audio going through.This happens on regular phone calls as well as Messenger voice and video calls. Looking for help or suggestions on what might be causing this.

How do I add on extra data when in France?

Hi,I have found a good contract with ID that comes with a phone. I am happy with my current mobile provider, but would like to explore ID for the sake of the phone coming really cheap with ID mobile. I have a couple of questions:If I do not decide to transfer my current mobile number to ID network, can I continue to have dual sims active in new phone, provide the phone supports dual sim? I am only getting 200GB data over the course of the 2 year contract, which roughly equates to 8 GB per month. If I were to overrun this limit, can I switch the data to my other sim in the phone?Thanks!

Dear community. I have been contacted by telephone with offers of upgrade from someone who says they are from ID mobile. Is that something ID mobile does or is this a scam?

Could you please confirm when my old number will transfer thank you

Issue with my sim and not having international SMS working so my number will not activate for iMessage of FaceTime