RESOLVED - Some customers are experiencing issues making and receiving calls
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HiMy text messages are showing wrong number
HelloI'm still struggling to make and receive calls and I'm not getting a direct answer as to whether the issue has been resolved. I use my phone for work and this is causing a lot of frustration.
Yesterday I wa supposed to get an interview call at 2 pm and if this issue was communicated before hand I could have contacted the employer however ID did not communicate therefore no call came through. Then I realised I can’t make call either. So first of all ID did not communicate this to the customers including me in a timely manner, then it still the same issue? I contacted apple thinking my settings have gone haywire and spend like one hour trying to run reports and analytics. I will need refund of my bill as the network has failed provide the basic and the prime use of the network to make or receive phone calls. What a scam. No customer service until they sell you the phone and the plan they nag you and then no customer support
HiI really need help please.Its been 3 days now and although i cant make outgoing calls i cant receive any.Ive checked my phone and done a hard re boot, ive even swapped sim to check phone and its just wont accept incoming calls.anay ideas please ?
Phone not doing outgoing calls or incoming calls -Gloucester - can still make calls through messenger etc
Not been able to make or receive a phone call for nearly 24 hours now. Has anyone any news?
I’ve activated everything but still can’t make call. I’ve had four discussions with customer support to no avail.I see my primary account is still using my old provider but personal is correct- I’d.How do I get rid of the primary?
I have only been with yourselves 1 x month and you have took 3 payments from my bank already, I am just wondering why. Also I have set up my direct debit for the 27th of the month, and you took it on the 23rd, so it got declined. I just dont understand
Hi. I loved to a new area which coverage checker says has excellent 4g indoor and outdoor service although my house is very close to 1 block of "outdoor service only". S23 ultra. Postcode gu359pb. When I make calls others cant hear me but I can hear them, but in the evening sometimes they can hear me. This is with 2-3 bars. Also when I connect to Internet it either works very slowly or says "no Internet connection" at the top of screen but it shows 4g+ and several bars.I tried connecting to another network and back to id but it didn't work. I remember I used to have zero Internet at all in London and I entered some updated settings somehow and it worked after but I don't remember what I did. Maybe it needs this again.Please can someone advise?Thanks.
unable to make any calls to 07 02 01 numbers it keeps telling me i reach my cap limit this is a brand-new Sim card. I have not made any calls since receiving it. Can you help? I can’t even phone other ID mobile numbers never have since I’ve never got this SIM card
I am due to work away with the forces for 4 months. Does anyone know if you can extend the 62 day limit for roaming abroad?
After 6 hours of trying to chat online with ID, I finally communicated with them. Like many others, the network going down could not come at a worse time, I explained that I was in hospital yesterday when it went down and I could not make, received or access voicemail. ID didn't care! On top of that, my flat was due to sold yesterday and I was waiting for my solicitor to give me a Passover completion time. He could do this and several messages were left, which I could not access...ID didn't care! I was offered no apology, just "we were not the only network to have issues" sob story. As a member of the older generation, I don't bother with social media etc, so between 1:30 and 6pm, I thought it was my phone that was the problem. Thankfully a nurse is in ID and she told me she was having issues too.So, after 5 hours if misery yesterday and over 1 hour in the chat this morning, ID offered me £5 off my next bill. I refused so they offered me £15 not to escalate, I refused, then £20 not to
I have recently moved over to id mobile and brought my old number across. Before the transfer was complete I could ring and receive calls from the id SIM card number but since the transfer I can no longer make calls or receive them. When I try to call nothing happens and the phone shows call failed. When people try to ring me they get the ringing tone but nothing comes through to my handset I have tried resetting the phone network settings taking out the SIM card and am now on my second SIM card which has been activated but still no joy. does any one have any suggestions or fixes
Not been able to call anyone for over 8 hours is ridiculous and then some users not been able to call emergency services this is absurd I will definitely definitely not be returning to ID mobile again! Had important phone calls with companies and now I’m going to have to explain why I couldn’t make the calls!
Still can’t receive phone calls on my iPhone 15 it’s been 3 days now. I have tried all the suggestions without success. It would be nice to speak to someone who could give me a resolution. Come on IDmobile. Help is needed
How can I get a refund for the lack of service? I have not been able to make or receive calls for a few days now. Any ideas
Hello, I am overseas for a month and I meant to activate a voicemail msg on my phone before I came away. I am now in Thailand using a Thai SIM card. Presumably I can insert my ID mobile SIM and keep the internet/data turned off and record and activate a voicemail message. Does anyone know how to do this from overseas and how much it is likely to cost? Thank you.
I thought I had ordered an upgrade for my rolling monthly sim only plan but I’ve now got another sim coming with a different number.So now I’ve got 2 contracts.How do I cancel my original contract and keep my old number with my new sim when it arrives probably tomorrow?I did ask this question yesterday but it’s dissapeared
