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Not getting 5G in a coverage area with a Pixel 5 5G

I’m not getting 5G in either 5G coverage areas in Birmingham or London. I have a supported device (Pixel 5 5G), and have 5G preferred configured in the settings. What could be causing it?

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placed and order and paid the 1p charge but i never got a confirmation email and am not sure if the order went through

i bought an iphone 12 with my dads bank card (with permission) and we paid the 1p charge but i never got a confirmation email and im not sure if the order went through because after the payment was done processing it loaded to the basket page and my order was still their with all my details. could s...

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How to make a call from UK to Hong Kong? And how much would it cost?

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Upgrade Available - Phone is not listed

Hi, I now have upgrade available but I can’t find the phone I’m interested in. I want Cat S52 Pro or Cat 51 type of phone, is it worth while to request this with an upgrade team?

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Keep my ID number to my new ID sim in new pjone

How do I keep my old number please.Have an ID sim.Taken out a new contract with another ID sim.How do I keep my old number, requested a pac but unsure what to do with it.Thanks

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number port

Hi I was on Labara mobile and I am porting my number over to I'd they said it would be done Friday then it moved to Monday but still not all working right if I get a call from my wife on Vodafone it goes to my old Labara sim which is still active for incoming calls and text only but if my son rings...

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Incorrect data, text and minute usage

Hello,I have tried to use the live chat (on multiple browsers and devices) to no avail so I am posting here. Both me and my mother have the incorrect data, minutes and text usage showing on our accounts. We both use very little data (we are on WiFi for vast majority of the time), text and calls (mos...

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Article Customer Notice: Suspected Fraudulent Texts

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confir...

Announcements

My Live Chat doesn't work

Hello,My Live Chat doesn't work. I have tried with Safari, Firefox and Chrome. I have also disabled the security settings and allowed all the cookies, so I am not really sure what else I can do. I really need my live chat to work, as it seems the only way that I can communicate with ID mobile. Thank...

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how can I remove add ons?

I accidentally purchased a 12 month add on twice, I haven't been billed for these yet and I want to remove them before I do as I no longer want them. I am confused on how I can cancel/remove it, I've asked the live chat bot and it says to go on add ons and then select the add on to remove but I'm un...

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accidental duplicate add on purchase

HiMy bill is triple the usual amount. This is what I think happened...Last month I requested an add on. It would appear that this add on has automatically been repeated. In trying to remove it I have somehow added it again, two more times.I requested via chat that these all be removed as they were a...

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Internal sim migration

I had an old id-mobile payg sim only, I then upgraded to a new phone and monthly contract.My old number ported onto my new monthly contracted sim.Can I transfer my old number from my new sim monthly contract to my old payg sim only? Many thanks in advance

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Article Customer Notice: Important info about iD Mobile services this evening

On Tuesday 27th July (tonight) we’re making some important system upgrades to improve how our service works for our customers. As a result, between 8pm Tuesday 27th July and 8am Wednesday 28th July, certain iD Mobile services won’t be available. The following services will not be available between...

Announcements

i need to cancel my partners contract as he no longer has the phone and has.never used the sim

I need to cancel my partners contract, we have never used the sim so don't know the number to make an account and he no longer has the phone and I'm still being billed every month, I have tried numerous times to contact you regarding this matter with no luck. All I want to do is end the contract and...

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mobile been cancelled

Hi I was made redundant at the beginning of the year so I couldn't afford to pay my bills and obviously had to put my priority bills before my non priority bills.I'm now receiving universal credit and am also with a charity called stepchange and they have advised me to contact you to see if you may...

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Article What’s new in the world of tech? - August 2021

AI, space tourism and cutting-edge consumer tech – it’s all happening in 2021…With much of the daily news focused on the covid-19 pandemic and the global response, you’d be forgiven for missing out on all the exciting developments that are happening right now in the world of technology. And there ar...

Articles and Competitions

Article Newsletter Competition T&C's - August 2021

August Community Newsletter Competition T&C's: 1. To enter this promotion, you will have to register to the iD Mobile Community and answer the question on the corresponding topic thread: ...

Legal Stuff

cancelling id contract

I need to cancel my id contract. I am outside the contract terms and need to cancel asap but cannot find a way to do itThank you

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Article iD 5G Network: Device Compatibility

5G is here! The wait is over! 5G is finally here and is being rolled out across the iD Mobile network. All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. Want to know what devi...

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Article Purchase Guide: Choosing a phone for an older person

Here’s everything you need to know when buying a phone for a senior…Over the past decade, the number of people using smartphones has grown a serious amount. From 2012 to 2020, the percentage of over 65s using a smartphone grew from just 3% to a big 65%, and it’s set to grow further.It’s easy to see...

Articles and Competitions

Billing issues and speaking to a human

hey, my DD is not longer being taken, my bank says all is cool…I’m being charged 51p extra every month now, dunno why… I have out of plan minutes, dunno why…I’m outside of the UK at the moment and i do not use the phone other than to accept a pay pal security check SMS or a last pas security check...

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Replacement SIM card

I need a replacement SIM card but can’t find an option for this?

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change number

I need to change my number I have an ongoing police case and have the reference number

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Article iD Community News and Updates - August 2021

It’s that time again for a roundup of all things iD Community. So, what’s been happening around here over the past month? Our Community is Growing...Firstly, we’re very close to breaking a big landmark – our humble community is nearly 50,000 strong! We’ve seen nearly 2000 new joiners since our last...

Announcements

4G to 5G

I have a 4G iD mobile contract with Carphone Warehouse, will I be able to get 5G once it arrives at my location? Will I need a new sim? Have to pay extra etc or am I stuck with 4G until the contract expires? Many thanks Chris

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