Getting Started | Join the discussion, ask questions, share advice.

Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5633 Topics

J
Newbie
jschwarzNewbie
asked in Ask a Question

Removing a Default from my Credit File

Good afternoon,I really hope that this channel will provide the support I’ve been trying to get. I have two defaults on my credit file from ID mobile for two sims I obtained for my children in 2016, mere £5 p/month sims should they have needed to reach me, and which they never used. The contracts ended  August 2017, and I replaced the sims with O2 sims on a family account. In 2021 I realised that I’ve been paying for the sims for 4 years after the contracts ended and I stopped the direct debit as I was no longer tied into a contract and have not used any of the sims for 4 years. I have changed my address in the meantime and received one letter forwarded from my old address with a ‘final settlement offer’ for £14.88, which I paid on 31st August 2021 as it threatened legal action. I believed that it was the end of my ID Mobile experience, however I realised later that ID mobile applied TWO defaults on my credit file on 6th September 2021 (after I made the payment!). I phoned on 28th Octo

19
A
Legend
2 days ago
Terms & Conditions
Why iD Mobile?