Getting Started.

I need a purchase invoice to claim the Chromebook Go as I was never sent one when I upgraded to the S26 ultra. Please could I be sent it?

Ive ordered my new S26 and would like to take advantage of the chromebool offer. The process requires my invoice details and the IMEI number from the phone. The phone is a pre-order. How do I get these details before the offer runs out when I dont have the phone?  

  I wanna secure my new phone. 

How do I talk to actual person with this network helpppppp

Phone is Android Samsung S24 Ultra with a physical sim. I've paid for Roam Beyond in Turkey but can't send emails using MS Outlook. 

Hi, I bought my son a phone/esim and his phone is broke. He has a new one but I can’t get onto the old one because it’s broke so I can’t add the e sim to the new phone 

Two year iPhone contract phone how long is phone warranty?

If  i want to stop my contract and move to pays as you go how it that done 

I need to cancel my old plan I have created a new plan for £8 a month and still being charged for my old plan which isn’t really fair 

Double payment taken from my bank. Who has this happened? 

I used the PAC code to switch my phone, had emails/messages to confirm the switch but some contacts who I ring still see the new number I’ve been given and not my old one.

I've tried everything possible to get my RCS messages to work on my Google pixel 10 pro xl but it's not having it. In the messages part its saying connecting.ive verified my number. I've turned it off restarted put it back on but it's constantly connecting. This issue has occured since my old number activated via the PAC. The original number I was issued used rcs fine.  Any help appreciated 🙏

My transfer to iD mobile was apparently completed on the 22nd March. At that point I was unable to make or receive calls or texts so the support team sent me a new SIM card and I did some troubleshooting steps. I can now make calls and send texts but not receive them - I believe this is called a split number port. I spent a while talking with a team member last week about this and they informed me they had passed the issue to the tech team. Today I tried to contact the iD team to get an update on this, after 45 minutes of a team member talking me through the same troubleshooting I had already done and ignoring all attempts from me to ask them to contact the tech team for an update, they finally checked my record and found no request to IT had been made. They then attempted to get me to do more troubleshooting so they could process the request, and provide evidence of the issue - I am not sure how I can evidence non-receipt of calls and texts, other than that I have received none sin

I need to change my delivery date 

Why can I not call 101 emergency services 

Hello I applied for a second number from yourselves just wondered if this is approved 

Hello I applied for a second number from yourselves just wondered if this is approved Can you help

Want to change direct debit account  

I would like to kindly ask if you could send me an updated copy of my contract that includes my full name, surname, phone number, and details of the phone I have recently taken.I need this document in order to submit a claim for a Chromebook as part of the Samsung promotion.I would appreciate your help and look forward to your response.

I currently have an ID mobile contract that is coming to an end, my husband has purchased a new phone with ID mobile through his business account. I want to know how to transfer my number to this new phone. I thought I had to do a pack code but realise that this is not the case. 

This is now the second time this has happened — once in August, and again today. On both occasions, an eSIM was issued to another device without my permission, resulting in my bank account being hacked and unauthorised access to personal accounts.I do use the iD Mobile app, but I did not request an eSIM change. The first I knew about it was a text message saying the eSIM was being sent and activated.This shows there is a serious security flaw in iD Mobile’s eSIM process — there appears to be no robust verification or call-back to confirm that the genuine account holder has requested the change.When I tried to resolve this by phone, I was told I had failed the security check because the hacker had changed my registered address. I was then instructed to email ID documents to support@idmobile.co.uk, which has a five-day response time — an unacceptable delay when my account and data are actively compromised.The live chat service is also currently down,

Hii switched to IDmobile earlier this week, had a txt message & email yesterday to say it had happened but I have no signal or 4/5g, old provider has switched me off so I haven’t got a workable phone & need one asap. Phone is iPhone 14. Tried the live chat but keeps saying it can’t help and to wait. What am I supposed to do? I really need my phone working 

So I signed up to ID Mobile partly because of the Apple Fitness Offer. As soon as I got the email I tried to sign up and for the UID Missing or Incorrect error message.  I contacted ID and frustratingly I was told there is nothing they can do and it is an Apple issue and to contact their customer services. Contacted Apple and they said it is defiantly an ID Mobile fault. Any help anyone?