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5790 Topics

R
Rookie
ReachingoutRookie
posted in Ask a Question

Unable to cancel an un-registered sim

A week ago I set up a 2nd iD account for a £20pm sim only deal. Despite it being advertised as a 30 day plan I naively thought following 30 days the plan would expire having run its course? Not so it seems. In order to cancel the plan I must register the sim, then from online go through various stages in order to cancel the sim plan.I simply wish to change the £20pm plan to an £18pm plan. Surely this can be achieved by iD? Previous threads on this subject have suggested things I am unable to do. Please, someone at iD can you simply change my current £20pm plan to your £18pm plan.I am well within the 14 day iD cooling off period but do not wish to activate that option. I am more than happy with the iD sim card and the speed with which it delivers data to my WiFi router - I simply wish to change my plan - Help Please!

11
R
Rookie
11 hours ago
J
Civilian
James0121Civilian
asked in Ask a Question

reason for credit check failure

Dear sir/madam, I have had to use this forum to post this appeal as I am unable to find an email address for ID mobile, and I do not believe that the live chat function is adequate to resolve this issue. Recently I ordered a sim only deal from yourselves (ID mobile), specifically a 12 month contract that included unlimited texts and calls, roaming, data rollover and 30gb of data, for £10 a month. This order was placed on the 11th August 2022. Later on the 11th August I received an email stating that I had failed the credit check and therefore my order had been rejected. This came as a surprise to me, given the fact I am extremely low credit risk.I have good savings, I earn a reasonable annual income given the fact I am a student. I have also held a phone contract with Three mobile for 24 months and have never missed a payment. I would also stress that my father is a financial conduct authority registered individual, and a chartered member and fellow of the personal finance society and

2
Tom
iD Mobile Employee
17 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements

Get rewarded when your friend joins iD with Refer a Friend!

Fancy getting a treat each time a friend or family member makes the move to iD Mobile? Now, you can…Starting this month, we’ll be launching our Refer a Friend scheme again, giving you and your friend a chance to earn even more than last time!. When your mate buys a phone or SIM Only deal on our website and joins you on iD Mobile, we’ll give you both a gift to say thanks. So, how does it work?Easy. As an existing iD Mobile customer, it’s down to you to sign up to the Refer a Friend scheme! Once you do, we’ll send you a unique, personalised link to send to your friends and family. You can send your link to as many people you like, and we’ll reward you for up to 100 people per year– that’s some serious potential earnings!The link you send out will take your friends and family to a page where they can also register their details. When they’ve done that, they can then go on to buy a phone or SIM-only plan on the iD Mobile website. Whatever purchase they make will earn you both a reward, so

724735
Deniz Kocadag
Newbie
6 days ago
Terms & Conditions
Why iD Mobile?