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How do I contact customer service? The chat is not working.I'm having network and internet problems and I'm working with my phoneNeed help?

I reinstated my direct debit last month and recieved numerous texts through out the month saying I had done so which is annoying. I then get a text to say my direct debit had been cancelled and I must pay immediately! Annoying again. Paid it manually restarted the direct debit. Fast forward the next month I'm getting the same text repeated to me. So I'm now waiting for the direct debit to fail and do the same again as I can only assume history repeating itself. Any suggestions anyone will be greatly apprec iated.

I am looking at getting a phone with a SIM through ID mobile but using the SIM in my 5G router. Is ok to do or with there be limitations put on the speed and/or data for the SIM?

Hi, last week or two my WIFI Calling has stopped. I have seen a few responses on here but only really mentioned iPhone I have a S24 Ultra, it has worked in the past on the same phone and from the same Wi-Fi network in my office. I'm not getting the Wi-Fi calling logo at the top anymore and as i have no signal in the office so i rely on this Wi-Fi calling. I've made sure Wi-Fi calling setting is turned on, I've rebooted phone, airplane mode on a and off. still nothing has worked, post code is SA14 9LG if that make any difference. is this a ID issue in my area?

Hi, I had a text yesterday to say my PAC had taken place and my old number has been transferred to my new digital sim. However when my old number is set as the primary sim, no data or calls work. When I set the new number (which I don’t want to use) as the primary sim, it works. I have tried troubleshooting but nothing seems to help. Thanks!

I signed up for 2 pixel phones in april , i received the trade in for the pixel 7s i traded in. So far i am missing the 200 promotional credit for both trade ins. Contacting support has resulted in radio silence. Is there anyone can help.

Why is my bill so high , I have just upgraded and it’s well over the amount it was suppose to be?

Both me and my wife have switched over to idmobile (Both E-Sims) recently. Both have the same phone (Pixel 9 XL Pro). Never had an issue on any other network but any time we make calls to another mobile calls cut off after 2minutes. This has been trialled in numerous areas and numerous times of day. If we call any other mobile it cuts off after 2 minutes. Really frustrating as this has made the phones unusable. Any solution to this ??

Sports fans are in for a treat this summer. It’s jam-packed with huge tournaments, races and more – and to celebrate, we're giving you the chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV! If you don’t want to miss a second of the non-stop action, we’re here to help. We’ll show you how to stream all the unmissable moments live on your iPhone or Android. And we’ll explain how to get your phone plan prepped, whether you’re watching at home or cheering from the sidelines abroad. Just follow this handy guide to catch every goal, match point and chequered flag without any nasty surprises on your mobile bill, and find out how to enter our incredible giveaway. Let’s get going… First things first: Get your data plan match fit. Streaming sport can use up a big chunk of your data. Meaning it’s a good idea to check your plan before kick-off to see how much data you’ve got to play with. Watching in standard definition can use up to 1GB per hour, while high definition will triple that, gobbling up a whopping 3GB or so every 60 minutes. If the football goes to extra time and pens, it’s safe to say you’ll be using a lot. So, if you’re planning on watching every single second, now’s the perfect time to think about upgrading. With a new plan, you might even be able to get more data for your money! Watching in the UK: Wimbledon & British GP. Most sport nowadays is locked behind a paywall. You don’t need an expensive subscription here though. You can catch two of the UK’s biggest sporting events for free on your phone… Wimbledon (June 30 – July 13) – Arguably the biggest grand slam in the tennis calendar, Wimbledon is always ace. And it’ll serve up some big hitting matchups, with world number one Jannik Sinner looking to bounce back from his final defeat at the French Open. But if Carlos Alcaraz – last year’s winner – has anything to say about it, we could be in for another titanic battle for the trophy. You can stream matches from each round live on BBC iPlayer. British Grand Prix (July 4 – July 6) – Hamilton’s switch to Ferrari hasn’t exactly gone to plan so far. With zero wins, and zero finishes on the podium, Lewis has a lot to do to climb the standings. Could home advantage at Silverstone help him take the top spot? Find out and watch the race live on the All 4 app. Roaming in Europe: Tour de France & Belgian GP. Jetting off to Europe? You can use your phone just like you do at home (in certain countries) with iD Mobile’s Roam Free service . You’ll have pretty much the same amount of minutes, texts and data from your regular plan (up to a 30GB fair usage limit), all available at no extra cost. Result. Tour de France (July 5 – July 27) – The world’s most gruelling cycle race pedals onto screens at the start of July. And you can see every sprint and lightning-fast descent on Eurosport and Discovery+. We’re just glad it’s not us doing those punishing hill climbs. Belgian Grand Prix (July 25 – July 27) – More motorsport. Yes please! The F1 hops over the channel with a trip to the Spa-Francorchamps circuit – the longest track on the current race calendar. To see all 44 laps, you’ll need a Sky Sports subscription (also accessible via Sky Go), or a NOW TV pass. Cheering on the Lionesses at the Euros? If you’ve been lucky enough to bag tickets to the footie over in Switzerland, we make it easy to stay connected. The land of skiing and top choc is one of our ‘ Roam Beyond ’ destinations. What’s that then? Well, depending on how long it takes for England to be crowned champions (or get knocked out in devastating fashion), you can buy a one day, five day, or ten day data add-on. Just make sure to sort this before you start using your data over there. Otherwise, you could be in for a big ol’ bill. Women’s Euros (July 2 – July 27) – Can Sarina Wiegman’s side make it back-to-back Euros titles? With a tough looking group (France and the Netherlands are no push overs) it’s not going to be an easy one. And with a serious turnover in the squad – we miss you already, Mary Earps – the team isn’t as experienced as it once was. You’ll be able to catch each match over on BBC iPlayer and ITVX. From managing your data at home to understanding roaming in France, Belgium and Switzerland, you should now be all set to stream this epic summer of sport. Before you head off though, double check your plan (can you upgrade?) and roaming options in the iD Mobile app . Giveaway time! Got a favourite team you'll be cheering on this summer? Whether you're following the football, dreaming of a Wimbledon win, or have your eyes glued to the Tour de France, we want to know who you're supporting! Tell us who you are supporting this summer in sport in the comments below for a chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV—perfect for watching all the action in stunning detail. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. But hurry—the competition closes on 21st July at 23:59!

Hi , is anyone else in Belfast having poor signal . I live in BT8 and have maximum 1 bar and often no service. When I checked the ID signal checker it says that I should have excellent service but I don’t. I can get full service on a second phone same address using a different network provider. I am going to change from ID

Don’t know how to contact customer service

They get you in with low prices just to provide you with possibly the worst internet I’ve ever had on a phone since I had the original iPhone. It’s ridiculously slow and it’s actually taking the mick now. I switched from 02, having fallen for their trap that they use Three, and it’s the fastest coverage etc etc, only to realise I’ve been played and I’m now tied into a 24 month long contract with a hardly usable phone whilst my girlfriend sits next to me with lightning fast connection. Meanwhile, there isn’t a single person I can contact from ID to help me as they don’t provide any support service to save even more money and hope you just forget about it. It’s a JOKE. I’ll be plastering this everywhere on all socials and making sure this goes to the very top of curry’s. This is illegal.

I go into settings enable call forwarding, enter the phone number to forward to, click back and the device switched the call forwarding off?

Hello, I would like to change my contract to another person's name. When I did the contract, ID mobile told this was possible. Please tell me the steps to do it. Thank you. Marcos

Hi all, if I'm abroad do i need to activate roaming or is this done automatically?

I’ve received a text from three threatening to deactivate my phone if I don’t give them my bank details, is this a scam?

I purchased my phone on 05/06/2024, as part of a 24 month contract from ID mobile and I am still waiting for it to delivered by DPD. Three times they have attempted to make the delivery to my house, or so they claim, and all three times I have been at home. No doorbell or knock has been heard at all, they haven’t even got out of the delivery vehicle. On two of the three deliveries, I have actually tracked the vehicle using the DPD app and stood in my driveway waiting for the arrival of my parcel only to see a vehicle, stop, take a random picture, then head off. Shortly afterwards I have received a text informing me that an attempt was made to deliver my parcel and nobody was available so I should reschedule the delivery. The three pictures they have sent me bear absolutely no resemblance to my property at all. Trying to contact DPD to discuss the problem or arrange a possible collection, or a delivery on a Saturday has proved impossible. Likewise with ID mobile, no constructive help at all. If the same scenario occurs during the fourth attempt to deliver the phone on Friday, I’m afraid I will have no option but to cancel my agreement with ID mobile. To be quite honest, this has been an absolute pain in the arse…..

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

Hello. Is there any way to set up voicemail, i.e. create a PIN for the first time, whilst roaming? Or will I have to wait until I'm back in the UK? Thanks!

Hi, I did ask this earlier today in a previous thread but then thought as that was marked as Closed it might not get seen. I’ve had the promotional links for Apple TV, Music and Arcade. The link for the TV offer allows me to sign in to apple and press redeem but the next screen just has a spinning wheel. I’ve tried on 2 PCs and several time with no success. The Music link gives the “missing UID” message mentioned above. I haven’t tried Arcade Would you please send me some working links? Thanks M

Hi. I recently upgraded my plan and bought a phone, a Samsung Galaxy 25, as well. Unfortunately, I haven't received the invoice with the name of the phone, price and date of purchase. I would like to claim a Samsung tablet, and I have to provide an invoice. How can I get the invoice?

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

I have upgraded my sim months ago now and contacted id mobile on 4 occasions via chat which has been a waste of my time, no resolution and no contact from customer service with any updates, yet again I am reaching out. My giftcard is not usable and that was the weighing factor of me upgrading the reward. I need this sorted asap because I shouldn’t still be going round in circles months down the line

My network is crap csnt get network at home or even at work definitely leave ID after my contract ends I've left my other network for same reason paying for something cant even use