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3669 Topics
iD Mobile
iD Mobile Employee
iD Mobile
published in How to use the iD Community.
How to use the iD Community.F.A.Q.

Here’s everything you need to know about making the most of the iD Community. There’s a lot to dive into, but don’t worry—we’ll keep it quick and simple! How do I create a new topic?   Thinking about starting a new topic? Before you dive in, use the search bar at the top of the page to check if someone’s already asked the same thing. If you’re sure it hasn’t been covered, go ahead and create your own! Here’s how:Desktop: Click the ‘Create a topic’ button, usually at the top right of the page. Mobile: Tap the ‘Pencil’ icon at the bottom right of your screen.Just make sure you’ve got a registered iD Community account and that you’re logged in before you get started! Decide if your topic is a question or a conversation. If you’re looking for help with a specific issue or have a question about something, choose the question option. But if you just want to start a general discussion or have a bit of a chat with other community members, go for the conversation option instead!  Pick a title t

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iD Mobile
iD Mobile Employee
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New
 Contributor
leeoboyleNew
 Contributor
asked in Ask a question.
UID Missing or Incorrect - Apple music

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

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Active Contributor
KneeDamageActive Contributor
asked in Ask a question.
Apple promotional Links not working

Hi, I did ask this earlier today in a previous thread but then thought as that was marked as Closed it might not get seen.  I’ve had the promotional links for Apple TV, Music and Arcade. The link for the TV offer allows me to sign in to apple and press redeem but the next screen just has a spinning wheel. I’ve tried on 2 PCs and several time with no success. The Music link gives the “missing UID” message mentioned above.I haven’t tried ArcadeWould you please send me some working links? ThanksM

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K
Active Contributor
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New
 Contributor
Rhodie1963New
 Contributor
posted in Ask a question.
Nightmare DPD deliveries

I purchased my phone on 05/06/2024, as part of a 24 month contract from ID mobile and I am still waiting for it to delivered by DPD. Three times they have attempted to make the delivery to my house, or so they claim, and all three times I have been at home. No doorbell or knock has been heard at all, they haven’t even got out of the delivery vehicle. On two of the three deliveries, I  have actually tracked the vehicle using the DPD app and stood in my driveway waiting for the arrival of my parcel only to see a vehicle, stop, take a random picture, then head off. Shortly afterwards I have received a text informing me that an attempt was made to deliver my parcel and nobody was available so I should reschedule the delivery. The three pictures they have sent me bear absolutely no resemblance to my property at all. Trying to contact DPD to discuss the problem or arrange a possible collection, or a delivery on a Saturday has proved impossible. Likewise with ID mobile, no constructive help a

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Sadia Moaeed
Active Contributor
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New
 Contributor
Barbara BoratynskaNew
 Contributor
asked in Ask a question.
Missing invoice for a new plan and phone.

Hi. I recently upgraded my plan and bought a phone, a Samsung Galaxy 25, as well. Unfortunately, I haven't received the invoice with the name of the phone, price and date of purchase. I would like to claim a Samsung tablet, and I have to provide an invoice. How can I get the invoice?

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NmurphNew
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asked in Ask a question.
UID Missing or Incorrect - Apple products offer

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

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 Contributor
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Community Member
ievakristaCommunity Member
asked in Ask a question.
currys gift card

I have upgraded my sim months ago now and contacted id mobile on 4 occasions  via chat which has been a waste of my time, no resolution and no contact from customer service with any updates, yet again I am reaching out. My giftcard is not usable and that was the weighing factor of me upgrading the reward. I need this sorted asap because I shouldn’t still be going round in circles months down the line 

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iD Mobile Employee
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 Contributor
Sonia goldsburyNew
 Contributor
posted in Ask a question.
my network is crap

My network is crap csnt get network at home or even at work definitely leave ID after my contract ends I've left my other network for same reason paying for something cant even use 

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iD Mobile Employee
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Community Member
naomi1990Community Member
posted in Ask a question.
id mobile app

I cannot get onto the app, it keeps saying my details are not recognised 

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iD Mobile Employee
Nigel Farrell
New
 Contributor
Nigel FarrellNew
 Contributor
asked in Ask a question.
proof of purchase

Could you kindly provide me with proof of purchase documents for my ID Mobile device or contract? I require this urgently and would appreciate your assistance as soon as

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Nigel Farrell
New
 Contributor
Leelee80
Active Contributor
Leelee80Active Contributor
asked in Ask a question.
here we are again

Hi anyone having trouble with their network again today?

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Leelee80
Active Contributor
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Community Member
debjnev21Community Member
asked in Ask a question.
my Apple Music offer link isn’t working

Like many others on here I’m a new customer and although I’ve activated my Apple TV offer - the link for the music offer isn’t working . Please send me a new link.i notice it seems to be a US link? Maybe that’s the problem?   

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iD Mobile Employee
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TeltecboyNew
 Contributor
asked in Ask a question.
McAfee Privacy & identity guard

Can you get it cheaper if you have two accounts in one family on ID Mobile 

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iD Mobile Employee
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Community Member
ResnaCommunity Member
asked in Ask a question.
proof of purchase

Could you kindly provide me with proof of purchase documents for my ID Mobile device or contract? I require this urgently and would appreciate your assistance as soon as possible.

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Community Member
Yong Liu
New
 Contributor
Yong LiuNew
 Contributor
posted in Ask a question.
I can't make calls but can reveice date

I can receive calls, but I can’t make any.  and  can receive  date  ,     my telephone  is  iphone XS  4G,    i dont  how to do it 

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Yong Liu
New
 Contributor
MichaelH2685
Community Member
MichaelH2685Community Member
asked in Ask a question.
E sim?

Replace physical sim with e sim? 

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iD Mobile Employee
CioniM
Community Member
CioniMCommunity Member
asked in Ask a question.
i recently bought a new phone and decided to install the esim. now I'm abroad the phone doesnt work. i have my other phone but sim is not connected. But can i reinstall my old sim card so my old phone works?

 i recently upgraded to S25ultra phone and decided to install an esim which i think has cancelled my actual old micro sim card in my other phone. now I'm abroad the new S25 phone esim isn't working, and neither phone is working with id sim connected. i have my other phone, but as the sim is not connected.  But can i reinstall my old sim card so my old phone works?

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iD Mobile Employee
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Community Member
Rumen ChernokozhevCommunity Member
asked in Ask a question.
Why can't I transfer my old number?

Why can't I transfer my old number?

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Community Member
Matthew T
iD Mobile Employee
Matthew TiD Mobile Employee
published in Articles and competitions.
Your ultimate guide to streaming sport this summer!Blog

Sports fans are in for a treat this summer. It’s jam-packed with huge tournaments, races and more – and to celebrate, we're giving you the chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV!If you don’t want to miss a second of the non-stop action, we’re here to help. We’ll show you how to stream all the unmissable moments live on your iPhone or Android. And we’ll explain how to get your phone plan prepped, whether you’re watching at home or cheering from the sidelines abroad.Just follow this handy guide to catch every goal, match point and chequered flag without any nasty surprises on your mobile bill, and find out how to enter our incredible giveaway. Let’s get going… First things first: Get your data plan match fit.  Streaming sport can use up a big chunk of your data. Meaning it’s a good idea to check your plan before kick-off to see how much data you’ve got to play with. Watching in standard definition can use up to 1GB per hour, while high definition will triple th

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Community Member
LynseyfwCommunity Member
asked in Ask a question.
live chat

Need to talk to an actual person via live chat urgently and although I can see the button I can never actually get into it 

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iD Mobile Employee
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Community Member
MaksymyukCommunity Member
asked in Ask a question.
no connection

I dont have connection at all Email me please 

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iD Mobile Employee
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MrsCSNew
 Contributor
asked in Ask a question.
Has Anyone Had the 3 Months Free Apple TV+

I've seen a lot of posts on here from people who either have never received the link or had one that doesn't work. Has anyone recently managed to get the 3 months free Apple TV+? I was about to switch to ID and the free 3 months is a big reason to. ID however are owned by Currys, and unfortunately Currys are well known for not sending the same offer when you sign up for their Perks emails, so I'm not convinced it will work with ID either. 

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iD Mobile Employee
Steven James
New
 Contributor
Steven JamesNew
 Contributor
posted in Ask a question.
texts over and over again

I reinstated my direct debit last month and recieved numerous texts through out the month saying I had done so which is annoying.  I then get a text to say my direct debit had been cancelled and I must pay immediately! Annoying again.  Paid it manually restarted the direct debit. Fast forward the next month I'm getting the same text repeated to me. So I'm now waiting for the direct debit to fail and do the same again as I can only assume history repeating itself. Any suggestions anyone will be greatly appreciated.

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Active Contributor
Matthew T
iD Mobile Employee
Matthew TiD Mobile Employee
published in Articles and competitions.
Simple tricks for taking incredible concert shots on any phone.Blog

Got tickets to see your favourite band or artist? We bet you can’t wait to catch them in action and rock your friends’ social feeds with some epic shots. But gigs aren’t the easiest places to snap photos on your phone. As when the lights go down, it can make pics look blurry and blown out.So, we’ve put together this guide that’ll help you take amazing concert photos you’ll actually want to share. Plus, we’ve highlighted some of the best phones for capturing awesome live music moments — from the front row all the way to the back! Quick tips for any smartphone.  No matter what phone you have, there are a few simple tricks which can make a big difference right away: Control the lights: Don’t just point and shoot. Tap your screen to focus on the artist and slide your finger down to lower the exposure. This will make sure those bright stage lights don’t turn your musical hero into a glowing blob. Avoid digital zoom: It can be tempting to zoom in when you’re nowhere near the stage. But thi

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Matthew T
iD Mobile Employee
A
New
 Contributor
ArronGNew
 Contributor
asked in Ask a question.
5g router

I am looking at getting a phone with a SIM through ID mobile but using the SIM in my 5G router. Is ok to do or with there be limitations put on the speed and/or data for the SIM?

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