iPhone 15 Pro Max - constant white flashing at bottom half of screen, see picture - phone is unusable.  Taken to apple store and have quoted 389 to repair, bought phone under contract with ID in June 2024.  Have copy of service record from Apple Store and quote to repair.  Is this covered by ID contract.Is this covered by my ID Contract, as phone is unusable and yet I am still paying 48 pounds per month.ThanksDavidDetails of report: Cosmetic Condition:Display: flashing horizontal band located at the bottom of the display / two dark spots protruding from the enclosure on the left hand sideBack: -Top Edges: -Bottom Edges: -Dock: -Camera: -LCI: not triggeredAll buttons present and functional.No visible signs of damage or misuse 

You say my details don’t match your records  

Morningi am out of contract with the official Three Uk website for a sim only deal. What is the process to change to an id mobile sim only deal (also Three network) ?I don’t want to make any mistakes so I’m posting this.Thank you so muchJohn

I will soon be travelling in South East Asia. If I buy a Roam Beyond add-on, will it work in multiple countries? Or do I need to buy separate add-ons for each country I will be visiting?

I need an eSIM for my new phone    

why can’t i call certain mobiles (personal friends and family ones) plus any landlines? (again family home numbers)

Got an email from complaintsteam@idmobile.co.uk about a complaint id made and they’re asking for loads of security information and haven’t signed it off with anything really is this a scam  

Hi,I had the Pixel 9 Pro Fold shutting down issue back in November 2025. It was 'repaired' at my local EE store but the issue has now returned. I plan on taling it back in again, but was wondering if i can just get it replaced for a different pixel phone as i suspect the issue will return again. I'm roughly 18 months into a 2 year contract with ID Mobile.Thanks. J

Hello, is it possible to hold off paying my bill until 28th Jan for this month only ?

Good afternoon I waiting 6 days to receive proof of purchase Can someone seed me?

How do I stop voicemail from reading the number out before giving me the message I am really not interested in it at that point, and it takes ages just to listen to a 10 second message. Thanks in advance

Turn safe search off nothing works

my usual phone is out for repairs. using a Pixel 3a in the interim which is unlocked to all networks.just noticed today that i cannot receive inbound calls. i called myself from another phone, it rings as normal then goes to vmail. the calls don't come through to the phone, instead, i get a missed call text. i also cannot make outbound calls, there is no dial tone, just silence. texts and data work fine.

I've had my phone since November Ive had it replaced under manufacturers warranty once and now the replacement has developed a similar fault, is there any way to cancel the the contract early or get a different model I can't keep sending this off every couple of weeks I've only had the replacement for 4 days! Phone is a pixel 10 pro fold I think the handset is from carphone, feels like I'm paying a bit monthly for a phone that should never have been released for sale

I have voicemail set up. I received some messages in my voicemail in Oct and Nov 2025. These were automatically deleted over time. How do I get these messages back? Thanks

ID offers a real good service even though everything being online. But should they jump from Three network which is struggling to keep up with other networks and jump ship ? 

why is there no office complaints procedure for this company. Also why still every time a page loads it will refresh forever until i press stop refreshing a dozen times, so annoying

Hi!I recently got a new phone & went through the whole PAC thing to transfer. On my Id account it shows me as now having my old number so I figured all good.Now I had lt his confirmation about a week ago. But I've just texted my partner, likely first time now on new phone, and it says the other number they have me before it transferred to my old number.Why? My ID account says I have my old number so why is the text coming from somewhere else? 

I recently upgraded my phone with ID however on receipt through DPD the box has been sent and the new phone and SIM card are all missing, the delivery bag wasn’t tampered with but the box had one tab ripped off. I contacted customer service who said that once the investigation is over I can cancel my upgrade/contract with ID and go to another network as this service has been appalling. I am wanting to get a new contract with a new network, I’ve been assured by customer service I’ll be able to cancel regardless of outcome and the new phone/sim have been blocked. Sadly because of the service ID have given I have very little trust and want to make sure if I go get a new phone ID can’t then make me pay for the new contract, I have kept the transcript of the chat and now am waiting for the investigation! Poor poor service