Currently switched provider with new phone iPhone 17 and exact same issue even got a physical sim as thought maybe it was an eSIM issue , still not receiving OTP messages from bank . Been over a week now if issue continues this weekend I will look at changing provider and given the phone back.

ordered a phone from ID for my husband, they tried to deliver when we were out (our fault not theirs). It got returned to ID. Spoke to cust serv via online chat and was told they would send it straight out again and we would get an email from DPD, not heard a thing from DPD and now got an email from ID saying 'sorry you are leaving us' and charging £29.99???!!!!!!now unable to find live chat again.

Hi got new plans out as my old plans finish will I have to pay for 2 sim card what should I do cancel my old plans use my old sim card at the moment because I want to keep my old number 

I believe i have claimed my free gift that was supposed to come with my phone upgrade, I have not had any response to say this has been ordered. Is this normal? 

I have an e-sim and after the most recent app update the app is no longer working.  It opens and I can't access any of the functions and my number is  faded.  I have followed  the steps in other posts, clear network settings, deleted and restored the app etc.

I keep losing data connection. If there was no WiFi widely available I'd be in serious trouble. When I restart my phone I am back on the network. This happens on a daily basis. My phone is fairly new (Brand is Nothing 2E) which makes me think my SIM card (10 years old) might be giving up the ghost. Anyone else having the same issue? Can someone advise or help to resolve this?

Why is my bill still saying my payment us overdue when paid on the 24th Feb please 

I have recently joined iD i have never had an issue phoning anyone before but when i ring out i have no ring tone - just silence until they answer!this is so off putting and annoying!I’ve googled obviously and tried all the tips bur nothing works !when the same people ring me i can hear a ringtone to answer it. ( as can they when i ring them .. its just my handset that can’t hear the phone ringing)has anyone else had this issue?do I perhaps need a new sim card ?thanks  

I can’t recieve code from WhatsApp 

Over charge from ID mobile

Simple sms text (no pictures) to dumb Nokia not delivered.I have an iPhone 13.  please help thanks 

I want to know if my order has been confirmed.  

I've been trying to receive proof of purchase and proof of usage since Friday. I've already contacted them three times via chat, emailed them, and they keep telling me to wait 24 or 48 hours.

Im trying to buy a plan but my old number is still attached to my account when I go to pay please advise

Has anyone had this issue claiming the free tablet with their Samsung phone when id phone sends an s25 with a model number not listed on the eligible phone list? The model we received was sm-s931b/ds. The sales page on id mobiles said "includes buds 3 pro + claim galaxy tab a9" when we contacted support, they tried to gaslight me into thinking it was only the buds that you got until I showed them a screenshot of the offer. 

 I’m unable to receive text messages from gov.uk. Have searched this forum and tried the answers but to no avail. Please can someone suggest something?  Thanks  IPhone 12, have done network reset, toggled flight mode, turned off and on, tried from work and home computers. am receiving text messages from other numbers.  help please

Please can I change  my phone number am happy to pay £25

Had a new SIM card for my daughter who will be using an old phone that is 4g only. The SIM card won't activate in the phone.My own SIM which used to work in this phone also will not activate, but a works SIM on Vodafone has no issues so it's clearly a network rather than phone issue.Is ID trying to remove 4g access or would you expect this to register.Phone is  a Xiaomi Mi 6

I'm already on I'd just got upgrade can I keep my Same number please 

Good Afternoon All,Debating picking up an iWatch finally to help with tracking my fitness, I’m aware ID Mobile don’t do plans with iWatches but I want to know if the Watch would still track all my exercise/running BOTH on the Watch and iPhone? M thanks in advance 🙂

Hi I have a Samsung A26 5g and am looking at using an esim in Turkey. There doesn't seem to be an option to add esim in my connection settings so does this mean its not an option?

Hi, I took out a new plan on 17/2 and clicked the link today to redeem my free Apple Music, but the website says the offer has expired. Can anyone help? Thanks

Hi, I have a few basic questions on a few different subjects if anyone could help please. Background is that I have an old Samsung Galaxy Prime phone that is about 6 years old. I’ve received a message from ID saying I’m using a 4G VolTE compatible phone but only making calls over 3G. I also have an Alcatel 1B phone which is about 3 years old, which I don’t use for anything currently. No sim card or plan for that, but it takes a nano-sim card. My old Samsung Galaxy Prime takes a Micro sim card, so I can’t put the sim card from the Samsung Galaxy phone into the Alcatel 1B phone.So I have the option of trying to amend the settings on my current phone to allow for 4G, requesting a new sim card for my newer phone or upgrading to a new sim only contract with my newer phone. ​​​​​​​​​​​​​​The instructions for enabling my Samsung Galaxy Prime were to go to Settings - Connections - Mobile Networks - 4G Calling and switch to “on”. However, the