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Very bad signal (one bar), unstable internet connection.

Lately ~4 weeks I’ve been having very bad signal, 1 bar everywhere in city, sometimes if I’m lucky I get 2 bars, and the internet is very unstable, it feel like a bad dial-up speed, the ms response time on speed test sometimes is over 2000ms which is outrageous, in past was a steady 3-4 ms. My phon...

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Outstanding balance of 0.00 after paying bill, and not allowed to cancel

For some odd reason, for a couple months. I think 4, the monthly 10 pounds stopped being payed or taken from my account. So a couple days ago, I payed 40 pounds to paycars who said this was for id. When I logged into my ID account, this was true it showed an outstanding balance of 0.00 and my bill r...

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RPI changes coming to SIM only plans?

I recently took out a SIM only plan for my son and ordered another one yesterday for myself. One of the reasons I did so was because ID Mobile advertised that their SIM only plans were exempt from any annual RPI increases. Screenshot: I see that ID Mobile have removed this fact from their FAQ sectio...

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My new provider cannot activate my PAC code provided by iD, why not?

My new provider cannot activate my PAC code provided by iD, why not? Am I able to contact anyone from iD to ask to look into this?

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Identity Fraud

Hi - I have received a letter from ID Mobile thanking me for setting up a direct debit with yourselves. I have never opened an account with ID Mobile and I have recently been a victim of identity theft. I am unable le to contact anyone at ID mobile on the phone or using your chat which is a Bot. Can...

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Article Download the NHS Track & Trace app – Competition

Download the NHS Track & Trace app – Competition Heading out?Finally, the light at the end of the tunnel is getting closer! Lockdown restrictions are gradually easing, and many of us are venturing further from our homes than we have over the past year – but let’s not blow it now!We’re not fully...

Articles and Competitions

Article Suspected fraudulent texts

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confir...

Articles and Competitions

Deleting My ID Community Account

Can someone delete my id community account please?

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port

I was with 3 Mobile and sent request for port to ID Mobile through their App last Friday. Today my 3 mobile sim stopped working but My number hasn’t ported yet. What to do, as I am missing my important calls in my 3 mobile number.

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I need a STAC, but requested a PAC by mistake

Help! I wanted a STAC code but made a mistake and requested a PAC code (I need to leave due to needing to change my number). Now that I have realised my mistake, the ID Mobile website is telling me that I can’t get a STAC code now that a PAC has been issued. Could an ID mobile staff member please...

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gunnerpete

Why cant I talk to and iD agent and get the best deal for my new phone

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hi can tell me when my number is will be active 07833561788 ? because a move to id mobile and a won't start use your network

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Reporting bereavment

Hi my father in law passed away on the 24th April, and going through his things realised he had a contract with you I'm just wondering how we would go about cancelling the contract. Thankyou

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I want to cancel but no longer have my sim so I cannot register on 'my account' or the app. Please help so I ca cancel asap.

I want to cancel but no longer have my sim so I cannot register on 'my account' or the app. Please help so I can cancel asap. I have my account number. I currently pay for 3 separate sims/numbers on my account but I need to cancel 2 of them as i have not used them for months. Please Help.

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need id to sort sim to work in iPhone 7

Iphone 7 need sim activiateing

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Unable to access Live Chat

It seems the only way to make account changes is to open a live chat but I’ve tried to load Live chat via “https://www.idmobile.co.uk/live-chat” in Chrome, the button doesn’t work. I tried it in Firefox, the button doesn’t respond. I tried in Tor browser, the button doesn’t respond. I tried in Micro...

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Still no services after a late payment

My services are still unavailable even after I paid the bill in full on the 8th of June! What's going on? I need my phone for working purposes

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new sim please

Hi phone was was involved in an “incident “ with the sea . The phone lost . Please could you send out a replacement sim . Many thanks Ivan

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Final bill

Hello, can you please clarify why I have been charged 10£ for the billing period 26th of May to 25th of June and then again 5.59£ from the 9th of June to the 25th of June as final bill? I did not have any outstanding charges. Also, why have I been suddenly locked out from my ID app?

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I’ve paid my bill, but I’m still cut off from my services

I paid my bill early morning yesterday however I am still unable to text, call or use my data on my phone? Is there anyway of fixing this??

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i dont know my number and need to cancel

I need to cancel my contract, I don’t know my number and don’t have the sim. I have to pay an account balance too. As I just cancelled the direct debit.Seems impossible to speak to a human.

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Samsung Galaxy A71 (Upgrade)

When will the Samsung Galaxy A71 be back in stock?

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Article iD 5G network: Device compatibility

5G is here! The wait is over! 5G is finally here and is being rolled out across the iD Mobile network. All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. Want to know what devi...

Announcements

Sim nowhere to be seen, payment taken and plan started!

I purchased a contract last week and the ID Mobile team were happy enough to send me an email stating “we are pleased to inform you that your direct debit standing order has been set up”, and that my plan had started with each passing day I am unable to use what I’ve paid for because the SIM card ha...

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what is my number

I have a phone number that I don't use anymore but I don't know the number or have the SIM.Can you help me find the number? Thanks

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