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How to use the iD Community

Userlevel 7
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  • iD Mobile Employee
  • 251 replies

Here you will find everything you need to know about using the iD Community. There’s a lot to cover, so we’ll try to keep it short and sweet!


How to start a new topic/post:

Thinking of starting a new topic? Before you take the plunge, lets first outline what a topic is. A topic is simply a piece of content, for the Community this can be categorised as a ‘Question’, ‘Conversation’ or ‘Idea’. Before creating any of these, you should first see if someone might have asked the same thing already, or started a discussion about the same topic. To do this, simply have a quick look for it using the search bar at the top of every page in our community.

If you’re happy that your topic doesn’t already exist, go ahead and post it. Here’s how to do this:

1. Find the ‘Create a topic button’ to start your new post

First of all, click the blue ‘Create a topic’ button, usually found towards the top right of any page. In order to create a new topic you must have a registered iD Community account and you must be logged in



Once clicked, the below page should pop up:



2. Choose if your topic is a question or a conversation

  • You need to specify whether you want to ask a question about a particular topic or issue you are having, or whether you want to start a conversation, which includes general chit-chat and discussions with other community members.

3. Create a title that’s easy to search for.

Now choose a short but descriptive title. It should summarise what your topic is about.

If your topic has a descriptive title, your fellow community members will be able to search for it more effectively. Plus, others that see it will be able to quickly decide if they can help you out.


4. Describe what your topic is about

Describe your issue in as much detail as possible. Other community members can help you better when they know exactly what you’re trying to do (and how far you’ve managed to get). You can even add images and videos to make things even clearer. Check out how to do this further down this article. 

Important note: Never post any private information (your phone number, email address, home address etc.). Remember, this is a public community - anyone can see your posts and use this information against you.

4. Categorising your topic






Please ensure you select an appropriate category for your discussion or question. This makes your content easier to find by other members and helps to keep the Community clean and organised. 

Please note: If you’re not sure where to go, just post your topic in our ‘Ask a question’ category. We’ll then put it in the right place for you.


6. Add tags

You should also try to add tags that describe your topic in keywords. Just like having a descriptive title, this will help other interested community members find your topic a lot quicker.


How to edit your post:

You can still edit a post after it’s been published, if you’ve spotted a mistake or just want to add a bit more info, here’s what you should do…

Go to the post you’d like to edit.

Head to the three dots on the right bottom corner, and click ‘Edit’:

When you’re new to the community, you’ve got 60 minutes to edit a post. When you reach a higher rank, there’s no time limit.

Important note: If you need to remove private information from your post and are unable to do it yourself, please report the topic to a moderator. Active moderators can be found on the sidebar on the homepage, they will be under the ‘iD Team Leaderboard’.

How to upload an image to your post:

Adding an image or video to your post is a great way of making it more eye-catching, popular and engaging.

Here’s a quick explanation of how to do it:

You can upload images from your device onto your post by clicking on the small gallery icon (looks like a square with a mountain) in the text editor at the top of the section when you compose your post.

All common file formats for images are supported. So, if your file name ends in: .png, .jpg or .gif, then you’re in luck.

After a successful upload, you can either leave the image in the attachment or embed it into your post. To embed it, simply move the image down, or using your cursor, select where you want the image to be and then click paste. Easy, right?

How to report a post:

Have you seen a topic or comment that you think needs to be reported? Do you want personal information removed from a post you’ve made?

If so, here’s what you should do:

  1. Go to the post you’d like to report.
  2. Head to the three dots on the right bottom corner, and click ‘Flag’.

Topics or comments should only be reported when any of the following applies:

  • Spam
  • Advertising
  • Soliciting
  • Harassment
  • Private information (Email address, phone number etc.)
  • Any other content that doesn’t comply with our T&Cs

If you’re not certain about whether you should report something, please go ahead and report it anyway – just to be on the safe side. One of our moderators will check your report as soon as possible, and decide if any further steps are necessary.

That’s a wrap!

If you have any question on anything stated above, please don’t hesitate to ask in the Comments below. 

You can also provide a helpfulness score for this article using the faces at the bottom :relaxed:.

38 replies

Userlevel 1

How do I reply to a private message pls? 

Userlevel 8
Badge +9

Hey @Locka 

When you logged in the community. You should see your avatar on the right top corner of the screen at the top of the page. Tap on tap avatar and then popup should appear that looks like this


Tap there on "Private messages" then you will see green link that says "show conversation". You will be able to reply to a message from there. 


Kind Regards




Userlevel 1

Thank you but it is saying member can only reply to members they are following???? 

Userlevel 8
Badge +9

Aaahhh... I see... I that case you will need to tap on that person name and then tap this button

Kind Regards







Userlevel 1

Please can someone help I can't remove content blocker on my pay as you phone?


Userlevel 7
Badge +8

Hi @Chris gman Grant,


Have you tried doing so via the iD Mobile App?



How can I contact customer service about an extra charge on my monthly statement?

how do i get my id network iphone unlocked

Userlevel 8
Badge +9

How can I contact customer service about an extra charge on my monthly statement?

Hello @Usayd al-Siddiq,

Have you tried viewing your monthly bill to find a breakdown of the charge?

This should explain what the charge is for and how much this is as well as the date this was incurred.


how do i get my id network iphone unlocked


Hello @andyone-30,

Which handset is it?

Our phones are sold unlocked to any UK network, have you tried another UK SIM card in the device?





i would like to cancel my contract please 

Userlevel 5
Badge +8

Hello @Dylan1801


You can find all the information you need on how to cancel your plan, via the link below:




iD Mobile 

How can i unlock my puk code in this number 

Userlevel 6
Badge +7

Hi @Shella Maputi ,

I can see that we have responded elsewhere.

We’ll get back to you there if you require further assistance.





My nam is Peter!

Iwant to pay my bill!

I tried severaltimes on the ID mobile page but the account amount was not deducted from the card!

i want Directdebit setup for my account!

Send me the Directdebit opportunity!

Many thanks : Peter

Userlevel 7
Badge +8

Hi @Péter Árgyelan,


Have you downloaded the iD Mobile App? You can do all of this via that you see.



Can somebody please DELETE my community account???? This set up is ridiculous...

I’m attempting to activate my new SIM but the text message is not arriving. I’ve used the email option as well without success

Userlevel 6
Badge +7

@Eva McCrory,

Is it a new SIM or a replacement SIM? New sims come activated already so it may be worth turning the handset off for a few minutes and restarting it.

Can you advise if you are activating the new SIM via the below link?



Hi there I need the pac code for my phone

Userlevel 6
Badge +7

Hi @Patrick Goffin,

You can simply text the words PAC to the number 65075 from the iD SIM card.

A PAC code will then be texted to you and you can give that to the new network provider who will port your number out.

As well as that, you can even log into the iD app/account.

Click My Account  then End my plan and when asked if you want to keep your number, just select Yes.




Can I get a new sim as lost my sim 

Userlevel 6
Badge +7

Hi @Chris Field Wightman,

We can send you a new SIM through the post or you can pop into your local Curry’s store to get a new one.

Let us know which option you prefer?



Hi my network is not working I can’t use my phone outside my house 

Userlevel 6
Badge +7

@Syed Samad,

Do you get any coverage bars? Does it show 3G on the handset?

Have you tried the SIM in a different handset?




Why iD Mobile?