The following terms and conditions ("Terms of Use") set out information regarding your rights, obligations, and restrictions when using https://community.idmobile.co.uk/ (the "Community").

1. Definitions

In this Terms of Use, the following terms shall have the meanings set out below:

• “Account” means your Community user profile and identity which allows you to post Content to participate in discussions, share information and connect with other users on topics that relate to our products and services;
• “Agreement” means the Community Terms of Use and all materials linked to the Community platform iD Mobile Community | Join the discussion and share advice | iD Mobile Community;
• “Community” means any community futures or forums made available by iD Mobile to its customers;
• “Community Standards” means a set of rules and guidelines that outline the expected behaviour and ethical standards for anyone that joins the Community;
• “Content” means any text, information, messages, sounds, pictures, videos, data, stickers, testimonials, feedback, suggestions, questions, requests, comments, post, software, scripts order material;
• "Currys Group Limited" means a company incorporated in England and Wales (Company registration number: 504877) and whose registered office is at 1 Portal Way, London, United Kingdom, W3 6RS;
• "Equipment" means equipment we provide to you or which is used by you in your use of the Services, including, your Mobile Device (including any new Mobile Device issued in an Upgrade) and accessories (but not including your SIM Card), data card, USB modem and other GSM/UMTS equipment;
• “Material” means the words, articles, photographs, illustrations, graphics, media or any other form of digital or physical information used within your Content;
• "we", "iD Mobile", "iD", "us", and "our" means Currys Group Limited, the supplier of the services;
• "you" and "your" means the customer with whom we make this Agreement, and it includes a person who is acting or using any Equipment with your authority or knowledge or who we reasonably believe is doing so.

2. These Terms of Use

2.1 By using the Community, you confirm that you accept these Terms of Use and that you agree to comply with them.

2.2 If you do not agree to these terms, you must not use the Community site.

2.3 Please note that if you purchase goods or services from our site, different terms apply (please see the terms provided to you in respect of your pay monthly phone at the time you placed your order).

3. We may make changes to these terms of service and to our site

3.1 We amend these Terms of Use from time to time. Every time you wish to use the Community, please check these Terms of Use to ensure you understand the terms of use that apply at that time.

4. You must keep your account details safe

4.1 If you choose, or you are provided with, an account username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable your account at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

4.2 If you know or suspect that anyone other than you knows your account details, you must promptly notify us communitysupport@idmobile.co.uk.

5. iD Community Standards/ Code of Conduct

5.1 We respect all applicable laws and the rights of others and wish to avoid using any content that does not.

5.2 By agreeing to these Terms of Use, you confirm that you are over 18 years of age, have the right to agree to these Terms of Use and we have not previously disabled your account for violations of our Terms of Use. We reserve the right to verify your age.

5.3 These standards apply for any content you upload or share to our site or generate on the Community. They also apply to any contact you make with other users on our site, links to our site, and any other ways you use our site.

5.4 You warrant that any such contribution complies with the Community Standards, and you are liable to us and indemnify us for any breach of that warranty.

5.5 By creating the Community Account and posting Content you agree you are responsible of your Content, and it can be traced to your Account which contains your email address, username, and IP address.

5.6 We have the right to remove, at our discretion, any post you make on our site if it does not comply with the Community Standards.

5.7 We reserve the right to suspend or permanently ban accounts in breach of these standards.

5.8 If you wish to contact us in relation to Content you have uploaded to our site and that we have taken down, please contact communitysupport@idmobile.co.uk.

5.9 User Content must:

5.9.1 Be respectful and considerate of others.

5.9.2 Be accurate.

5.9.3 Only contain opinions that are genuinely held.

5.9.4 Comply with the laws and regulation applicable in any country from which it is posted.

5.9.5 Keep threads relevant to the topics posted and only if it is related to our products and services. Only start a new thread if the conversation changes.

5.10 Any user Content and your use of our site must not:

5.10.1 Use profanities,

5.10.2 Bully, insult, defame, intimidate or humiliate others.

5.10.3 Cause annoyance, nuisance, harm or distress towards other Community users or our staff.

5.10.4 Be in contempt of court.

5.10.5 Infringe any copyright, database right or trademark of any other person.

5.10.6 Invade another's privacy including (but not limited to) posting location details.

5.10.7 Post personal details of yourself or others such as name, bank details or contact details.

5.10.8 Be likely to deceive or mislead others, including posting misinformation or outdated information.

5.10.9 Impersonate or misrepresent your identity or affiliation with any other, including any other user or iD Community staff,

5.10.10 Include flashing images when you can foresee someone with epilepsy may see it.

5.10.11 To advertise other products or services, including through web-links, affiliate or referral links. This is to prevent scams using our site for advertising.

5.10.12 Include any spam material being posted or sent on our site.

5.10.13 Knowingly transmit any data, send or upload any material that contains viruses, spyware or which affect the operation of any servers, systems, computer software or hardware.

5.11 In addition, you must not use our site in any way that involves the following:

5.11.1 Terrorism.

5.11.2 Child sexual exploitation or abuse including grooming and child sexual abuse material.

5.11.3 Hate offences including discrimination (by targeting another based on their race, religion, sex, sexual orientation, disability, age, gender reassignment),

5.11.4 Harassment, stalking (including cyber-stalking), making threats, violence or abuse.

5.11.5 Controlling or coercive behaviour.

5.11.6 Intimate image abuse, including the use of deepfakes.

5.11.7 Pornography or nudity

5.11.8 Sexual exploitation of adults.

5.11.9 Human trafficking.

5.11.10 Unlawful immigration.

5.11.11 Fraud and financial offences.

5.11.12 Proceeds of crime offences.

5.11.13 Drugs or psychoactive substance offences.

5.11.14 Firearms, knives and other weapons offences.

5.11.15 Encouraging or assisting suicide.

5.11.16 Foreign interference offences.

5.11.17 Animal cruelty.

6. How we protect you from illegal content

6.1 We are committed to keeping the iD Community a safe place, maintaining respectful communication between our members and preventing the sharing of harmful or illegal material in our Community.

6.2 Posts by users are not published in real-time and will go through moderation before published.

6.3 We use both automated tools and human moderation procedures to prevent illegal Content being published on our site and minimise the time such content is present on our site.

6.4 The automated tools include but are not limited to:

6.4.1 Image scanning technology that detects known illegal or abusive imagery, including Child Sexual Exploitation and Abuse (CSEA) material, before it appears publicly.

6.4.2 URL scanning technology that detects potentially unsafe link before it appears publicly.

6.4.3 Automated keyword detection technology to flag potential illegal Content for immediate review.

6.5 All flagged Content is reviewed by a trained human moderator. We will act swiftly to assess and remove all illegal Content when we become aware of it.

6.6 Where appropriate we will escalate illegal Content to law enforcement or other authorities such as the police, Action Fraud, Child Exploitation and Online Protection or Ofcom.

7. Complaints and moderation

7.1 You can complain or report Content to us about the following:

7.1.1 Content you consider to be illegal, harmful or violating our iD Community Standards.

7.1.2 When you think we are not dealing with illegal Content or activity as we should.

7.1.3 Where your Content has been taken down on the basis that it is illegal or breaches our iD Community Standards.

7.1.4 Where we have given you a warning, suspended, banned or restricted you in any way as a result of your Content which we consider to be illegal Content or in breach of our iD Community Standards.

7.1.5 If you experience any issues related to the Community’s functionalities, such as Community’s features, usability, or any other technical problems.

7.2 To report Content, you can use the flag icon near the Content you wish to report or contact our moderation team via communitysuppport@idmobile.co.uk.

7.3 We are committed to resolve your complaint as prompt as possible. Our moderators will review all reported Content, usually within one working day.

7.4 Where we need to, we may contact users for additional information in relation to a complaint.

8. Your rights to claim against us if we restrict access to your Content or suspend or ban your use of our service

8.1 If we restrict access to any Content, you upload or share on our iD Community in a way that breaches these Terms of Use, you have a right to bring a claim against us for breach of contract.

8.2 If we suspend or ban you from using the Community in a way that breaches these Terms of Use, you have a right to bring a claim against us for breach of contract.

9. Ownership of Content

9.1 Content you post on the Community and any Material within your Content remains your responsibility. You warrant ownership of all intellectual property rights and permissions for your Material. By posting, you grant us a perpetual, royalty-free, irrevocable, non-exclusive license to use, modify, adapt, distribute, and incorporate your Material into other works. You waive moral rights in the Material. We may remove your Content and Material at any time in our discretion and without notice.

9.2 Logos, names, and images related to us or our partners may not be used without permission.

9.3 We will delete Content and any Material used for advertising products and services.

10. Do not rely on information on this site

10.1 The majority of content posted on the iD Community is created by iD Community users. The views expressed are theirs and unless specifically stated are not ours.

10.2 The Content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Content on our site.

10.3 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the Content on our site is accurate, complete or up to date.

11. Third party links

11.1 We may display links to other websites or resources on the website to enhance the service. We are not responsible for the availability, privacy practice or content of such external websites or resources, and do not endorse the content of such websites. We will not be liable for any damage, loss or offence caused by the use of such external websites or resources.

12. Liability

12.1 We will not be liable under this Agreement for any loss or damages caused by circumstance where;

12.1.1 there is no breach of a legal duty of care owed to you by us;

12.1.2 such loss or damage is not a reasonably foreseeable result of any such breach; or

12.1.3 such loss or damage results from the breach by you of any term of these Terms of Use.

12.1.4 Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.

12.2 We are not responsible for any actions you take based on and Community Content or Material.

12.3 Any actions or opinions of Community users do not represent or reflect ours unless Content is posted by our team members.

12.4 The Community platform is provided on a commercially reasonable efforts basis, therefore may be at times temporarily unavailable due to maintenance or any other instances time to time.

12.5 Nothing in these Terms of Use shall:

12.5.1 exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our employees or agents; or

12.5.2 limit your rights as a consumer under applicable UK law.

13. Privacy and Cookies

13.1 We will only use your personal information as set out in our Privacy Policy.

14. Governing law and jurisdiction

14.1 These Terms of Use shall be governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.