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Terms & Conditions


1. Introduction

The following terms and conditions ("Terms of Use") set out information regarding your rights, obligations, and restrictions when using https://community.idmobile.co.uk/ (the "Community").

Any reference to "our", "us", or "we" means iD Mobile Limited (CRN 09304672). Any reference to "your" or "you" refers to you as the user of the Community.

By using and accessing the Community, you agree to these Terms of Use. By using the Community, you acknowledge that you have read, understood, and agree to these Terms of Use. If you do not agree with any section of the Terms of Use, you should immediately leave the Community and cease using it.

Please note that we may change or amend these Terms of Use at any time. These changes will be posted on the Community, and it is your responsibility to check for these changes.

The Community is only allowed for those aged 13 years and over. By using the Community, you are confirming that you are aged 13 years and over. If you are under the age of 18, you must have parental or guardian consent to use the Community. We reserve the right to check your age.


2. Community User Guidelines

The Community is provided to enable users to communicate, send and receive messages, and post content related to our products and services.

You must not post or use this Community in any way that is:

  • sexist, homophobic, racist, or discriminatory;
  • pornographic, obscene, vulgar, or contains swearing;
  • harmful, abusive, threatening, or to create annoyance (e.g., "spamming") to any person using the Community, including our staff;
  • defamatory to any person, entity, or establishment;
  • offensive in our reasonable opinion;
  • infringing rights (including intellectual property rights) of any individual;
  • violating any local, national, or international law or encouraging others to do so;
  • related to business management, including advertising;
  • impersonating or attempting to impersonate another person;
  • posting or sending any material or content you do not have the right to post;
  • likely to cause damage to the Community, servers, systems, or third parties by trying to access data or breach security;
  • hosting or posting content infringing copyright, trademarks, patents, trade secrets, or other rights;
  • violating privacy, including posting location or contact details.

3. Code of Conduct

This Code of Conduct sets out the standards we expect users to follow when using our Community.

Please:

  • Post in English;
  • Keep threads related to the topic. Start a new thread if the conversation changes;
  • Search the Community before posting a question, as the answer may already be there;
  • Share what you know to help others;
  • Take care when deciding whether to follow another user’s advice, as it may not always solve your issue.

Please do not:

  • Post anything on the forum that you wouldn’t expect someone to say to you;
  • Disrespect users with offensive, abusive, or threatening content, including racist, homophobic, sexist, or pornographic material;
  • Disrespect anyone’s social status, political views, or mental/physical illness;
  • Post personal details like email addresses, bank details, or phone numbers;
  • Impersonate others or attempt to access another person’s account without permission;
  • Post links to illegal software, pornographic content, or objectionable material;
  • Spam or troll to stir arguments;
  • Provide incorrect or misleading information about us, our products, or services.

4. Submissions

To participate in the Community, you must register at https://community.idmobile.co.uk/. Personal information provided during registration or interaction will be handled per our Privacy Policy.

If you feel insulted or see inappropriate content, report it on the Community page. If deemed necessary, the content will be removed within a day or two.

We may review your submissions. If they violate these Terms of Use, we may remove them or suspend/ban your account. Decisions are final. Illegal content may be reported to authorities.

By posting, you acknowledge that your posts can be traced to your user account, which includes your email address, username, and IP address.

Information provided by the iD team is correct at the time of posting. Check post dates before relying on advice.


5. Ownership of Content

Content you post on the Community ("Material") remains your responsibility. You warrant ownership of all intellectual property rights and permissions for your Material. By posting, you grant us a perpetual, royalty-free, irrevocable, non-exclusive license to use, modify, adapt, distribute, and incorporate your Material into other works. You waive moral rights in the Material.

We may remove your Material at any time without notice.

Logos, names, and images related to us or our partners may not be used without permission.

We will delete posts advertising products/services.


6. Liability

Use of the Community is at your own risk. We are not responsible for any actions you take based on content.

The Community may be temporarily unavailable. Links to third-party websites do not imply endorsement, and we are not responsible for their content.

The opinions of Community users do not reflect ours (unless posted by our team).

These Terms of Use do not:

  • Violate your statutory consumer rights; or
  • Limit liability for death/injury due to negligence or fraud.

7. Other

These Terms of Use are governed by English law. If any part is found invalid, the remainder will remain enforceable.