I placed and order on id in good faith on 24 January for a new phone contract. Part of the deal included both a trade in and a further trade in promotion. I'm now coming up on 6 weeks since placing the order and still haven't received the trade in and promotion. I waited 3 weeks, repeatedly emailing the so called trade-in help email for a returns package which never came. I then sent the trade in phone tracked and recorded which they've now had doe two weeks. Although they have finally acknowledged receipt of my trade in phone I am still waiting payment. There is no communication from them unless chased and I suspect that an AI bot is responding to the emails. I'm now looking to escalate this to id and if necessary to the communications ombudsman. The delays and lack of communication is beyond unreasonable. Is this experience common and is it getting resolved ? I cannot understand what id stands to gain from this appalling customer service . 

Hi I ordered a phone last night via carphone warehouse through id mobile. I recieved one email to say the order is being processed and nothing since. I have recently had a missed call from 0116 489 0020 in Leicester. This number is coming up as a mobile scam and not to answer on google. I have not had any emails from carphone warehouse since last night and I’m aware their customer service number is not this number so I have not called back due to fear of it being a scam. I have also not recieved any other emails from last night or from carphone warehouse to contact them. As I’m sure if that was them calling me, they would have emailed me by now to contact them. Can you please confirm this as this number says online not to answer, it’s a scam. Seeing as I have had no emails to contact them also I am worried to answer or call that  number  back 

i haven't paid my bill and ive been cut off. Is there anychace i could have my services turned back on and pay both bills this month please.

i haven't paid my bill and ive been cut off. Is there anychace i could have my services turned back on and pay both bills this month please. I lost my job so ive been struggling with paying the past few months. Ive got a new job now and get paid on the 21st and will be able to pay. 

  I am told that my order is delayed and is not being delivered till 19/09/2025 but I am also told it’s being delivered on Wednesday?! I have no idea what’s correct and what’s not! please advise 

Who can check my bill as I keep getting messages that my DD has been cancelled... I then manually paid it but it looks like it had been taken out? 

I have been facing problems with phone calls not working and my internet data becoming too slow, almost unusable. What the hell has happened? It seems that is tied to three network but why was there no notification about it? It hasn't resolved till now. My 4G or 5G speed has gone down by 90%.It is also difficult to reach human agent. What a life has become, chatting with the ROBO?

My sister has an ID Mobile contract in our mum’s name. A few months ago she broke her phone and decided to take out a contract in her own name, and keep using her old SIM. That contract is running out in a couple weeks and she’d like to keep using her preferred number. I work for another telecom provider, and they’re able to do a number transfer between two contracts (albeit this would also be change of ownership). Is this possible with ID mobile? If it isn’t possible, would she be able to port out her number to another provider (PAYG/1-m rolling contract) then port in onto the second contract? Thank you!

Went to Turkey in October / November and bought a £20 pound data add on that did not work and went unused and was still charged by id mobile. Near impossible to complain as well ? Customer service none existent… 

Hi,Just have an issue, I originally had a DD which i switched to another account.  12 months later I've tried to update the DD back to the original account and I'm having difficulty with this.I keep getting a text saying it's been reinstated, then I got another saying the bank have cancelled this.  This wasn't correct as its active on the banks side. So I did this again and looks like it's repeating the same receiving texts and will eventually cancel. Is there a work around here as ID mobile are cancelling and then reinstating the DD each time, but they just need to make a claim.Kd

Hi I am one of many people stranded in Phuket. I did put a £20 data bolt on but have hardly needed to use any of it so feel I've wasted my money on this especially as it expires today. This morning I had to make an emergency call to the UK as my flight was cancelled meaning my mobile costs are sky rocketing. Is there anything ID Mobile can do to help ease the burden in cases such as these when customers are stranded in a foreign country through no fault if they're own. Any help would be appreciated. 

Today I’ve moved to a sim only IDMobile deal and opted for an eSIM.  During activation of my eSIM I realised I was issued a new number, however I want to keep my old number.  What do I need to do to ensure I keep my old number?

I recently moved over to ID and transferred my number over. I still am unable to add my old number to the iMessage app. 

Hi, I sent my old phone using the pre paid tracked label and envelope on 26 Feb, but have not received any confirmation of receipt or payment  

Hi,Just have an issue, I originally had a DD which i switched to another account.  12 months later I've tried to update the DD back to the original account and I'm having difficulty with this.I keep getting a text saying it's been reinstated, then I got another saying the bank have cancelled this.  This wasn't correct as its active on the banks side. So I did this again and looks like it's repeating the same receiving texts and will eventually cancel. Is there a work around here as ID mobile are cancelling and then reinstating the DD each time, but they just need to make a claim.Kd

My ID App has not worked for weeks. I tried re-starting, looging out and back in, deleting and re-installing.  Contacted ID via chat and after a very long time waiting was asked to delete my iphone network settings.  That didnt work eiter.  Deleted the app and left it several weeks.  I have just re-installed and same problem.  There is no error message.  I can log in but it then just hangs on the first screet with wheel spinning round continuously.

Had my ID sim a couple of days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app. Thought it might have something to do with the Cloudflare issues but its been a couple of days since then and I still can’t switch my number.

My wife calls my number regularly but I now get 3 beeps and the line cuts off before I get a chance to speak to her. This also happens with a WhatsApp call. I can get calls from other people and answer without a problem. Why would one caller not be able to get through to me?

Not getting mobile deta after monthly payments 

Hi, I was overcharged £45 on my bill for presumably roaming charges. This is ridiculous as I’ve had an eSim enabled since I went on holiday and there was no opportunity where my mobile data or SMS was enabled/working. £45?? The equivalent of a phone contract! 

Recently ported over to ID, i can’t get my imessage and facetime to activate, any ideas? i have tried all the suggestions on the ID page here, reset network settings, turned imessage off/on facetime off/on etc etc, it’s just saying my number cannot be used for imessage and facetime as i need a sim associated with an apple device for my number….!  Please HELP! 

for over a week now there has been no signal (inside or outdoors) in Penarth. There was reported maintenance at the start of last week for the area which killled the signal for 3 days but now its showing that the work has been done but there is no signal at all. how do i go about reporting this? as its unacceptable that the system should be down for this long. I can at most get a 1 bar signal extremely briefly for a few seconds and then its gone thus turning my phone and wifi hub (from 3) into some rather expensive paper weights.

Would love to get my hands on the cobalt violet samsung. They look so good 👍🏼 😍 

Hello. A few days ago I got caught in the rain. Since then my mobile data has been not been able to work even in areas i had good/excellent coverage prior to the rain.  For what I can see:Sim card itself appears to be fine (Sim was not removed from phones sim holder during the rain or after until i inspected it today.) Data is on and neither it or location works. Calls and texts only go through on wifi Bluetooth works fine

Yr not alone, I’ve been trying for more than a wk now. move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys.Sadly NOT.Manager Aden claimed he has emailed Currys Medics Team who should sort this issue.I also learned the Medics Team are working on a skeleton crew. Was told to go confirm all my Account details with ID mobile guy. Which I did again.Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card.Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift CardWe can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!Beggars Belief! Curry’s  Continue giving Customers  the run around. &am