For some reason after a complaint my bill date has changed and the app suggested no direct debit for Jan. Useless customer service told me I paid on the 11th which I didn't. No direct debit was taken since December. And looks like it won't until Feb . How do I resolve this so I don't get a missed payment 

I'm currently on a sim only deal but want more data per month. I can upgrade to a new sim card or change my current plan. If I change my current plan it's £2 a month more. Is there a way if getting the upgrade monthly price by changing my plan?

Hi how do i activatevPAC cofe from othernvendor

I am writing to explain that I permanently deleted the Gmail address that was previously associated with my iD Mobile account. The main issue is that I have forgotten my account password, and because the email address linked to the account has been deleted, I am unable to reset the password or receive verification emails. As a result, I cannot manage my account normally. I would like to discuss how I can update my email address and regain full access to my account, and I am happy to provide any information needed to verify my identity.

Hi! I need some advice please. I have bought my mother a new phone (it’s a basic handset not a smartphone).. it has no SIM. I’d like to purchase a monthly contract but not sure how to do this without using her new phone? Thanks!

Hi i just bought sim plan as 2nd contract , i already had phone and sim contract. I tried to add my 2nd plan it asked 2nd phone number date of birth and email , after filling details it does send code on my 2nd phone number which i am not receiving for some reason. Does anyone know the solution?

I keep receiving a something went message when Im trying yo download my latest bill

Hi I today upgraded my SIM deal to a phone is there any more credit checks as my account still says upgrade nothing has changed thanks  

Hello I just got a new ESIM, but the device I installed it on doesn’t receive SMS.  The problem now is that I can’t activate the ESIM in the ID mobile app without an SMS. I tried to use the live chat, but for some reason it says my post code is invalid, so I can’t get to chat with an agent. Please help

Could someone contact me { REMOVED } please as I don't have id mobile phone number 

Speak to agent

Been with IDmobile a while, but last November I lost my mobile and so needed to order a replacement sim. Since then I’ve had problems receiving OTP’s, it seems many people have had this issue but can’t find anyone who has resolved it.can anyone help???? 

So I have had ID mobile for a while and when I first joined I ported a number on to this sim. I no longer need this number so wanted to port in another number to this account but it won't let me do this online. Spoke to chat twice now and provided the PAC and given two ports dates and nothing has happened. What can I do go get this actually moved over?  Thanks

Poor network and bad service, I want to cancel my number, 

Wi-Fi calling has previously worked at my address but having returned from France it has stopped functioning. I have an iPhone 15 pro Max. I have no bars of mobile signal at my address. I’ve tried resetting network settings. I have no carrier setting update available I’ve tried several forced resets, toggling on and off Airplane Mode and still no success. thanks for any other suggestions. On ID 64.2

I recently got a new phone with an eSIM rather than a physical SIM. Both times I have gone abroad (Spain and Ireland) I get the text saying I am in a roaming country but my phone fails to pick up a data network. The phone keeps fluctuating between “no connection” and whichever network it is trying to get on. Not only does this mean I don’t have a data connection when it is the time I most need one but trying to connect all the time drains the battery massively. Everything is fine again once I am back in the UK. Any suggestions please?

Hi, my contract has come to an end and I would like to change to a pay monthly sim only plan.

Hi I have tried to set up a direct debit multiple times for my phone bill as you can see from the screenshots you keep texting saying its been done and I keep being cut off saying its not been paid so I have to keep going on to pay the bill now I'm receiving debt collection letters can you please tell me what is going on  

I tried to tranfer my old number to ID mobile. I entered my PAC and Transaction number but still got an error message, saying that there is an issue with the information provided.

I damaged my original handset screen but still could call etc but I now have a new device as a stop gap , well I’ve actually tried 2 different devices now. For some reason I now can’t get any signal for calls. One device I could send and receive messages and also access the internet  although they seem delayed slow and delayed (Samsung) . the other (iPhone) I can’t get any signal for calls, messages or internet  I’ve tried everything I can think of but no joy .

My esim QR code has mistakenly been activated on my friends phone. How can i transfer it to my phone please? 

Hi ,I checked the network coverage for my area and the checker stated excellent coverage .However since joining is mobile I am unable to make calls using the network as no coverage . 

I recently joined Id as did my partner and my mother. The signal is shocking Worst network I have ever been on. Will this be improving anytime soon? I am a few months into a 2 year contract. I will most certainly be changing provider after the 2 years. I am currently looking into a way to get out of the contract as I feel you are breaching it wirh your poor signal.

Switched to ID hoping for great service but I am unable to get a signal in my workplace, which I desperately need. I've tried the postcode search and it says the signal should be excellent 

My number was supposed to be ported lat Friday(10th January).Since then I haven’t had any service from ID - no data, texts, phone.if I try to phone my number it says it’s an invalid number.I have raised this through Live Chat, however I still don’t have any service.. can someone help please.