Hi I have a sim only plan and want to change the plan for more data but keep getting “opps something went wrong” when i select the new plan and then click accept/proceed. I have clear my cache tried using different browsers and different pc’s but all have the same result. Is thwere anyone in ID mobile support who can help

I need to transfer my eSIM to my new iPhone, 

My contract is ending and I am trying to change my plan to a sim-only plan. In the app I have gone to the section to change my plan, selected a new sim-only plan but once I have accepted the T&Cs and I click on “Confirm change of Plan”. I get this error message:  Oops… something went wrong. Please try again.  I have tried this from my Mobile App and from a web browser on my PC, both result in the same error. The only last option left for me is to get a PAC code and go elsewhere.  Can you please help me with this? 

I was shocked to get a letter from a debt collection agency for the amount of £18.53 I had no notification from ID Mobile that I owed this amount otherwise I would have paid it. I’m in my 70’s and have never been in debt before, so scared I immediately paid it but now I have the debt on my records. Why didn’t ID Mobile notify me? Even though  I’m no longer with them they must of had my email and address on record. Weren’t they legally required to inform me of the debt before they passed it on to the debt collection agency?

Has anyone that purchased a Samsung S25 with the £180 'cashback' ever received the payment? I got a notification everything was successful, but they aren't making any payment and being incredibly slow to respond. Does anyone know if Samsung don't provide payment, if there's any recourse with ID mobile? Many thanks

Can’t put date to switch my old number to ID

My sim card is blocked. Need puk code to unblock

I transferred from Talkmobile today and downloaded my digital sim but nothing is working. I can’t call anyone. Any ideas?

My phone was stolen on a night out and I need to pay my phone off but it’s not letting me log into my account without verification of the number on the phone thay was stolen. What do I do and how can I find a way to log in to I can pay my phone bill.

Can I speak with a real person without going through live chat? I have entered my name and phone number into live chat but as I am transferring my old number over to iD Mobile mu o2 number is not recognised.

I want change my phone colour which I order 

No network, or. Ability to make and receive calls for last 48 hours. Very frustrating and unacceptable, LN10 area. IPhone 16. 

Hi, I’ve received a new iD Mobile SIM card, but I can’t activate it because I have no signal at all. I also can’t log in or register for My Account because I’m unable to receive the SMS verification code. Please activate my SIM manually on your side in one go. I just need it working so I can receive texts and finish my account setup.Thank you – I’ll wait here for confirmation. This is the issue I’m facing when I try to create a new account

I can see from previous posts this is a historic issue so how do I get my gift cards working please? I received them quickly after placing SIM only orders on 26th August 2025 but went to use them yesterday and one comes up with error and the other says balance of zero when I checked the cards using the online balance checker

hi i need to change my package because my packe will be finish i try to change my package please contact me i just need now sim deal 

Can a manager or someone that knows shat they doing get in touch with me please about my stolen phone where the dual sim needs to be blacklisted not just one  Thankyou 

I am trying to upgrade my phone to a sim only deal, every time i go to checkout it asks me to provide an email through the app - but when i go back to the app it tells me there is already an email? I don’t know how to fix it and neeed to upgrade before the end of March 

Hey everyone,I wanted to share my recent experience with iD Mobile to warn others about how they handle disputes when things go wrong. If you're thinking of ordering from them, be aware of your consumer rights before doing so!For context on the situation:I pre-ordered a Google Pixel 9 Pro from iD Mobile. When my package arrived, instead of the Pixel 9 Pro, I found an iPhone 15 Pro inside. I immediately contacted iD Mobile, but they refused to help and told me to contact DPD (the courier) instead. DPD told me to go back to iD Mobile—so I was stuck in a loop. Despite providing photographic evidence, iD Mobile insisted they sent the correct phone. I escalated to the Ombudsman, who sided with iD Mobile based on their warehouse footage, even though I

Bill came out earlier than it should of

My original contract ends and carries over. When I try to use App after the contract ends, I was asked to log in. But I did not get a link to reset a new password. So it used another new email. When I tried to switch emails to the email, which I couldn't get the link, the App said already used. Why? Someone else is using my email address?

How do I get a MCK code to unlock the mobile phone. The phone was with T-Mobile previously

How do I get a MCK code to unlock the mobile phone. The phone was with T-Mobile previously

At the end of January, I upgraded my two ID Mobile accounts/numbers (via Mobiles.co.uk) and received 2 Currys gift cards as part of the promotion. I went to use these today and neither are working. I’ve checked through my emails and there was nothing for me to action in order to make these useable. I have contacted ID Mobile customer services, who said I should contact Currys. I have contacted Currys who said I should contact Mobiles.co.uk. Mobiles.co.uk have said they will "look into it", but they only took details for one of the two orders, despite both being affected. When I asked how they would keep me updated, I was told that I would need to check back myself. This does not give me confidence that the issue will be resolved, and it leaves me unsure whether both gift cards are being investigated.I would appreciate it if ID Mobile could take some responsibility for this and assist in ensuring this matter is properly addressed - especially considering this appears to

I need to transfer my eSIM to my new iPhone, 

I recently made a call to USA using what I believed was a Freephone (1-800- ). However I got charged for the call. Should this call have been free?