My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

Harriss

24 hour 'high level of calls'?

Question

Just want to pay my bill. But can't because your experiencing high volume of calls and you also won't except my card via the app. You have disconnected me. Going around in circles... can't contact you... I can't pay... I can't pay and you disconnect me..

Bills, allowances & charges

Phaver71

Receiving calls from a mobile in the USA

Question

Do I incur a charge if I take an incoming call from a mobile number in the USA? My brother is out there on holiday with a SIM card that has free international calls so he's calling us but I don't know if it is costing us money because he's calling mobiles? Thanks.

Bills, allowances & charges

Martoz Civilian

network abroad

Question

I am abroad in Italy and my network stopped working, I can't make any calls send messages and data never worked, it is really important for me to use the phone please can you help me?!

International & Roaming

ciderboy Rookie

Still got signal problems in Bristol

Question

We’ve been having signal problems in Bristol for the last couple of weeks on and off (before the major problem yesterday and since).Checking the Three “Network Status” page (I can’t find the equivalent page here) gives:We're really sorry. There's an issue with the network in your area at the moment....

Coverage

Glen

Poor coverage

Solved

I’ve recently joined ID mobile and to say I am disappointed with the coverage is an understatement. When I am in the town centre there is no issue and get 4G coverage however when I am at home I’m on either 1 bar or no service so with out WiFi I can not use the network. Is this what I can expect thr...

Coverage

tionrec Civilian

Sim card not provisioned now just no mobile data

Question

My SGS10E said sim card not provisioned so I restarted and now all settings suggest the SIM is ok so that was weird - but I have had no mobile data for the last 90 minutes. I have been with I.d for a week now and ported number and all fine apart from today. I have travelled 1.5 miles around the city...

Coverage

Sol06

minutes allowance

Question

HiI've downloaded app for international calls. I've topped up "the card" so I could spent the money for international calls. After some time of international conversation, the money has been taken from my account in app and also I've got a message from ID, that I've used 100% of my minutes allowanc...

International & Roaming

Emz28

service failure

Question

I have no data haven't since I've been up this morning anyone else having the same problem and know how long it will be? I need it for work

Coverage

Darrellswarb99 Civilian

network

Question

Because of the network work issues. As a care worker I’ve lost out on clients today due to not being able to access my emails to see any rota changes since this morning. No clients no money no money means not paying my bill simple really.

Coverage

aimzbanana Civilian

ID mobile 4g not working

Question

So this morning when I left the house my 4g data just didnt seem to work. Without this of course I cannot use the internet. What can i do? I really need internet when I am out and about and I cant rely on wifi to be available wherever I go. I have checked my allowance and I have plenty availableI ha...

Coverage

Westiekev Civilian

No 3 network

Question

As ID use 3 network which is down with no explanation or resolution time will we be credited for the contracts we are paying when we have no service having to use WiFi can't do that from work

Coverage

Samkil

Nework connection

Question

No nework won't allow me to call out even with WiFi how long will it be down

Coverage

Blank Civilian

how to get back lost account?

Question

So a little over 3 months back my sister made my id phone account after I got my phone from carephone warehouse and a few weeks ago I tried to unlock it, but no luck and that was because she said that she forgot that she made it and now she can't remember the details of the account. So now I can't u...

App and My Account

matmcv Civilian

Can't return to old iD account

Solved

I have just tried to get with iD again, having been with them before and then switched to other networks. I entered my old email address and password and it said that account had been closed and 'if I needed help' phone the service number. Of course the office is closed as I'm ringing in the evening...

App and My Account

Mf24

Plan change for pay monthly contracts

Solved

Hi, I have recently taken out a contract and was wondering if it’s possible to increase the monthly pay, like I’m paying £32 a month and Wish to pay more

Plan types, upgrades & plan changes

juliandee Civilian

Phone not receiving otps

Question

I've seen the previous topic and I don't have a problem with Santander OTPs but do with online credit card purchases with both M&S Bank and HSBC. Can anyone advise? Many thanks, Julian

Coverage

bannahhookless Civilian

Payment Page Reloading Rather Than Processing Payment

Question

Hi there, I'm trying to upgrade my phone, but every time I get to the payment page, and enter my details, the page refreshes when I click continue rather than taking me to the confirmation. I've tried on multiple devices now with the same issue happening every time. Please help, I just need a new p...

Plan types, upgrades & plan changes

mikef Rookie

About to use roaming in Spain and noticed APN settings problem

Solved

Good morning community. I'm planning to use roaming in Spain shortly. I've set roaming on for my phone and my ID mobile account. I checked my APN settings and found a minor anomaly. All the settings are correct except the name field. Mine is set to ..... iD Mobile as opposed to just iD. I...

International & Roaming

HMitch

Changed address and now charged £2.50

Question

I've changed my address recently and so I updated it on the mobile app with no problem, but now my bill has come through charging me £2.50 for doing this. There was no warning that I would be charged and I would like a refund, please.

Bills, allowances & charges

Iannn Civilian

App not working

Solved

Why is the app not working anymore?

App and My Account

malay123

Roming charges outside Europe

Solved

Where on the iD website are roaming charges outside the 50 inclusive destinations displayed? Specifically I'm looking for Malaysia. This link on my bill and provided jb other threads on this forum does not work (as of 10/10/19) https://www.idmobile.co.uk/help-and-advice/international-and-roaming-ch...

International & Roaming

Caker jo Civilian

overcharged

we travellled to Greece and i turned off aeroplane mode as we landed. it immediately used my £5 cap and then another £5. my husband sat next to me on the plane with the same phone and sim went straight onto data roaming. Not happy at £10 charge for absolutely nothing

International & Roaming

Katkins1987

My DD didn't go out so i paid my bill and now my DD has gone out too

Solved

Hi, I have paid my bill twice, please can some one arrange a refund for me?

Bills, allowances & charges

Billhamc

Trouble Activating SIM

Question

I have recently got got a new SIM card and activated it on the ID website however, I have had no conformation message and I cannot use any services. I activated it about three days ago.

Coverage

tsf27

App Not Working Since Upgrade

Question

Since I recently upgraded I cannot access the app. Every time I open it and put in my password it comes up with message regarding new sim, with 2 options to tap whether started using new sim or not. When I tap "No, I haven't to use my new SIM yet" I get a popup saying "No problem, when you're ready...

App and My Account

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