To iD mobile To ID mobile

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

1576 Topics

P
Rank
Paulcox74 Rookie

Can't get passed upgrade screen when logging in
Solved

When logging in on both the app and on laptop I get presented with an offer to upgrade but cannot get passed this to view my normal dashboard of data used, etc. An y ideas how I can resolve this? App does have an option to move on but will not activate when pressing. Laptop has no option to move pas...

App and My Account
36 4
P
Rank
7 hours ago
J
Rank
Josh_G7 Masked Rookie

Can't create account dut to invalid email
Solved

Hi, I've just received my phone in the post but have already hit a problem. I have tried to register a new account on the app and online but I keep getting "Please enter a valid email" when I hit register. I have tried with several different email addresses. Any advice?

App and My Account
110 14
J
Rank
10 hours ago
nogazwezza

Pay monthly Only SIM
Question

Hello! I ordered a pay monthly Only SIM and today I received an email from idmobile with this information: "We are pleased to confirm your iD mobile service. Your details are shown online at http://idmobile.co.uk/myid. You should also receive a letter confirming your details and if they are correct...

App and My Account
26 1
Rank
14 hours ago
S
Rank
SE Carer Masked Rookie

Variable Wi-fi calling
Question

Hi, i bought an iPhone SE in Dec 18 and only set it up in January 19. People find it very difficult to hear me when I make calls from home - we don’t have 4G coverage as we’re on the outskirts of the city (which I didn’t expect to be a problem...) and even in an empty house with 4-5 mbps Wi-fi spee...

Coverage
20 7
Rank
14 hours ago
Paul Cooke

Mr Paul Cooke
Question

My 86 year old mother recently purchased a Nokia 3.1 mobile phone from carphone warehouse. Her monthly tariff with ID Mobile included 250 minutes per month. What is the next traff with say 500 minutes available.

Plan types, upgrades & plan changes
7 1
Rank
16 hours ago
Tubb93

Cancelled contract problems
Question

Hi all, hopefully someone can help! So in February I cancelled my contract with ID due to the fact i have moved to NZ. However I am still being charged for my contract 3 months later... Unfortunately I am unable to access the web chat and it will cost me a fortune to call the contact number. How do...

Cancellations
6 0
19 hours ago
T
Tinzio

WiFi calling P20 pro
Question

HI, I'm looking to buy a p20 pro on IDmobile. I have terrible signal in my house and need wifi calling. However the p20 pro isn't listed in the compatible devices on your website, although the p20, p20 lite and p20 plus are all listed as well as other Huawei phones. Can anyone confirm if the p20 pr...

Coverage
67 4
Rank
1 day ago
S
Rank
Stupiddougal Masked Rookie

Is Data add on usage used before Monthly data?
Solved

Hi, I purchased 1gb extra data this month as I thought my usage would be higher. I normally have 1gb per month as part of my plan. However I didn’t need it as I ended up only using 950mb. The add on has just run out and I was anticipating having 1gb left but it looks like my normal monthly allowan...

Bills, allowances & charges
28 3
Rank
1 day ago
N
Rank
NormB Rookie

Unable to log in on PC
Solved

I am new to ID. I had some difficulty getting going because my phone is too old for the ID app (Android 4.4) and I could not register on the PC. I eventually succeeded on an iPad. However, I am still unable to access my account from the PC. I have tried Chrome, Edge and IE. On two of them the "lo...

App and My Account
27 4
Rank
1 day ago
M
Rank
Michael H Rookie

Can't get roaming in Malta
Question

I've arrived in Malta and though the phone initially connected to the partner network GO it then switches to Melita and I can't make or receive calls? I've tried altering the network manually but can't. I've switched on and off and once it reverted to Go but generally it defaults to Melita. Help!

International & Roaming
21 3
Rank
1 day ago
S
Rank
Stubai Rookie

Travelling abroad can use calls and texts but no data
Question

I have an Apple iPhone 6s and am currently in Italy. As with many other trips abroad, I can make and receive calls and texts but cannot get data. My data roaming is switched on on my phone and my account. APN is not an option on my phone and Profiles has no content. Having read some solutions elsewh...

International & Roaming
47 5
Rank
1 day ago
M
MissKitty

iD Mobile - Pay As You Go SIM - How do I get a mobile number? (this is my first ever smart-phone)
Question

Hello there, I am a complete novice where smart-phones are concerned so please forgive me if I am being utterly dim. I have just bought from Carphone Warehouse a cheap £89 Honor S7 smart-phone. I also bought an iD Pay As You Go SIM (£5). I have done all the initial setting up of the phone but i...

Getting started
22 1
Rank
1 day ago
I
idme

My bundle is ending only a few days after inserting the sim
Solved

Hi, I didn't use my payg sim until a few weeks after purchasing it. Would this matter? I've just input it in my phone, and I'm told that my bundle expires in a few days, giving me 5 days of service when I bought a monthly payg bundle. I purchased on 13.03, it expires 17.03. Surely the bundle should...

Plan types, upgrades & plan changes
16 2
Rank
1 day ago
F
Rank
Francesca Rookie

Where do i find my iD number?
Question

Where do I fine my ID number

Getting started
32 2
Rank
2 days ago
U
urraca

Can't register an account - no way to contact iDmobile either!
Solved

I received my SIM card last weekend, and I've been trying to register an account ever since. My number, surname, and birthday are definitely all correct, but I consistently get an error message that says "Sorry, something went wrong. Please try again." There is no solution to this in the FAQs, an...

Getting started
61 2
Rank
2 days ago
N
Navv

Can I get my PAYG number to my new contract sim?
Solved

HI. I took out a contract for my son. He had a PAYG in his name. I was wondering if I could get the number from the PAYG sim and transfer it to the new Contract sim? They are both iD sim cards. Thanks

App and My Account
21 2
Rank
2 days ago
J
Rank
joshmansfield2003 Rookie

upgrade not showing
Question

hi I have gone for an upgrade on my contract it said it was processing but I have not received confirmation does confirmation usually take long, thanks

Plan types, upgrades & plan changes
22 2
Rank
2 days ago
K
Kwert310103

Fuze forge text subscription
Solved

Just received a text from “fuze forge” saying I’ve been signed up to something. Says I’ll be charged £4.50 a week unless I text stop to 65 444. How do I stop this as I didn’t sign up to anything?

Bills, allowances & charges
50 2
Rank
2 days ago
J
Johnboy252

Using plan minutes in Australia
Solved

I'm trying to call a UK landline from Australia using my UK mobile, without success. The ID Mobile help pages say.. "3. Use your phone like at home.Minutes, text & data will come out of your allowance*. * You can use your minutes to call someone in the UK or the same destination you're in. You'll...

International & Roaming
25 2
Rank
2 days ago
J
Rank
Johnnyboy Masked Rookie

App problem
Solved

I change my ISP yesterday and now I can't use my I'd app on my Android tablet. When I try to open the app I get a message saying unable to establish a secure connection. Please try later. My Android mobile using the same network opens fine. Any ideas??

App and My Account
994 26
A
2 days ago
P
Rank
Pbidder Rookie

Unlock iphone for sim while abroad
Solved

How can I unlock my iPhone while abroad so I can insert a new sim for a week

International & Roaming
24 3
P
Rank
2 days ago
Timo

I'm having Signal Issues
Question

As you cant help me on chat or telephone maybe here I will get help. My service not working as it should. Cant make a call, text or use data at home

Coverage
140 15
J
Rank
3 days ago
Peterwu

Will Orange F network work in France?
Solved

Can I connect to Orange F in France ?

International & Roaming
9 1
Rank
3 days ago
N
niguello

cannot create an ID account
Question

Hi, I've received my new phone today. and I'm wanting to keep my mobile number. I have a pac code but cannot create an account. Can you suggest anything?

App and My Account
22 2
Rank
3 days ago
annie2000

My Mobile
Question

why can I not sign in to my id account

App and My Account
7 1
Rank
3 days ago

Popular subjects

Most liked this week

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings