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3G is being switched off and I can't make calls. What do I need to do?

4 months ago

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My iD.

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Simone1997Civilian

posted in Your Phone & SIM.

No network connection

For the past couple months I've been experiencing no data coverage when I am outside and inside my home. I can't make calls or use my data at all. It only allows emergency calls. I don't know if its because more people are joining the network and iD hasn't improved their coverage, but no matter how cheap your sim only deals are nothing is worth this hassle. I've made the decision to finally leave after being stranded yesterday unable to make any calls as my data kept on dipping in and out. Going through other articles this seems to be a major problem. I'm going to a more reliable network like EE as even though it may be more pricey at lease I can RELY on their network coverage.

862

4 hours ago

Julie BrownCivilian

asked in Coverage & Network.

network

Still no network after 3 days now, so can't receive or make calls, I'm sim only got a up-to-date phone which says is compatible I've done all the troubleshooting and still nothing..... might go with another provider

182

4 hours ago

Shell774Newbie

asked in Coverage & Network.

Signal

Hi,I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work I can’t access the internet either I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider Thanks any advice welcomed

63912

4 hours ago

Maria CastleCivilian

asked in Your iD Account & App.

saved emails have disappeared

I had a load of saved voicemails from my nan who passed away on the 15th of October this year I've just gone to listen to them and they have gone , I'm heartbroken they were there everytime I've accessed my voicemail previously I pressed the save button after listening when I've had one from her and they have been there when I've picked up new messages but today all I got was you have 2 new messages no mention of saved messages I so want them back and want to know where they went

4 hours ago

Carl SherwoodNewbie

asked in Your Phone & SIM.

Internet connection keeps dropping out.

Hi there, can anyone shed some light on my issue? I recently joined ID mobile on contract, and have found it good so far, with the exception of one thing.At night (but also occasionally during the day) my internet drops. If I’m on Facebook for example, it comes up with a message at the bottom saying not connected to network, followed by another message saying connection restored. Constantly, like every 5 seconds or so changing from one to the other. I can’t play live games because of this issue either. I was with a provider before joining ID, which also uses the Three network, and never come across this problem. I used my old sim in my new phone for a couple of days whilst waiting for my number to change over, and it didn’t do it then. I have a full signal and 5g and it still does it. Practically every night. I’m lost! Thanks for any help in advance!

74116

5 hours ago

AdamLanderCivilian

asked in Plans & Upgrades.

Difference in prices between web and app

Today is upgrade day. I'd looked online yesterday via the website as the app wouldn't allow me to sign in and saw that the Google Pixel 9 was £31.99 per month with 10gb data and £39 upfront. Great, I thought, I'll wait til tomorrow and get this deal. So imagine my surprise when I looked on the app and the same deal was suddenly £35.99 per month, with the same data and upfront cost, yet when I checked on the website, it's still £31.99.Why is it still seemingly ok for existing customers to be charged more than new ones? I've been passed from pillar to post on the live chat, but nobody could tell me why there is such a price difference. Anyone in the community have an answer?

120

9 hours ago

Linda WhiteRookie

asked in Your Phone & SIM.

For 3 days I have been unable to receive or make phone calls

Phone showing emergency calls only although I am sitting next to wifi hub and 4G “auto connect”. I have followed all online suggestions, new SIM card and gone back to factory settings and now at a complete loss as to what else I can do. I am an “older” smart phone user and the language is a bit confusing but I have spent the last couple of days trying to sort this out but seem to be going roand and round and getting no where.

24717

9 hours ago

BerthNewbie

asked in Roaming & International.

Data roaming October 2024

I have just read that from the start of October 2024 I can use my full uk data allowance whilst roaming in Europe. Specifically Spain. Is this correct? Is this my 50gb or also my rolled over data from last month too?Thanks

523

9 hours ago

Rab444Civilian

posted in Your iD Account & App.

fraudulent number porting! account hacked.

Rant alert!Summary: ID mobile security is not existent. My phone number was stolen! Yesterday at 09:24 I got a txt message to say a SIM activation was in process. I was unable to log into the account to deny it was me, I thought I would try again later as I was busy with work.Later that day I realised my phone signal was gone and only working from WiFi, checking my emails I can see that someone has reset my Amazon, PayPal and email account with my phone number so I was logged out! They were also able to work out my bank details from the accounts to try and access online banking. I managed to briefly get access to my accounts by using a recovery email, they then again kicked me out with the mobile phone number for password recovery method.I set up a live chat with ID mobile around 5pm and they advised me the phone number had been stopped, and to get another SIM, I opted to go to Currys and pick one up before the shut at 8pm. But they were still able to get access to my accounts. The pho

79614

10 hours ago

dagmar2193Civilian

asked in Your Phone & SIM.

Phone not delivered, need help

Hello, when my order was accepted, the phone was dispatched on the 22nd october 2024 but on the 23rd october, currys had requested for the parcel to be returned back to them from DPD so now it continues to say on the tracking details that “the parcel is on its way back from currys” but no new delivery date has been given to me, so i don’t know what’s going on with the phone order.I didn’t get any updates on the new delivery date from DPD from ID Mobile or Currys and i need the new phone urgently for work.

231

10 hours ago

lonesheepNewbie

asked in Coverage & Network.

Data ussues on iphone 15 max

I’ve purchased a deal from ID mobile last year, iPhone max pro. However since the I’ve found mobile data very problematic. Mobile data is slow and very patchy. I can use data is a particular location one day, the next day it won’t work at all. Restarting the phone makes no difference. This is in the Swindon area. I was in central London last week outside the British Museum went you use maps and no data. Ive gone to the conclusion either the phone has an issue or the data service provided by ID mobile does!?! Data access is very important to be, more so than phone given my use of music streaming, maps, browsing etc.Any suggestions?

427

10 hours ago

Owen SatchwellNewbie

asked in Your Phone & SIM.

S24 ultra calls unclear

I have had the s24 ultra for the last few months and the phone itself has been great other than calling people which is the whole purpose of having a phone, when I call company's who use call centres , all of them tend to not be able to hear me they say my call is cutting out , I have tried my sim card in an iPhone and the calls to the same places has been flawless , has anyone else had this issue , I also had this issue with my previous s21 , thanks in advance

408

10 hours ago

Stefan_BaranowskiNewbie

asked in Plans & Upgrades.

24 Month Contract Over - Switch to Sim Only

Hi, My 24 month contract is up and I’ve received email confirmation that it’s now time to “upgrade.”I wish to move to a sim-only plan and do not need a new mobile phone at this time. How is the best way to proceed? Thanks

251

10 hours ago

Paul StephensCivilian

posted in Your iD Account & App.

Paul

Hi I've just changed my phone and I can't log into my account it just says I'm putting in the wrong details but I'm not please advise!!

413

10 hours ago

Donald BarkerCivilian

posted in Coverage & Network.

Not receiving any texts messages

I’ve been with ID since April this year and have only recently not been able to send or receive any texts messages (iPhone). When prompted to put in my mobile number to create an account to post this query, it said that my details don’t match any that they had. How can this be resolved?

261

10 hours ago

Daniel WalkerCivilian

posted in Bills, Payments & Charges.

My bill

So u want me to pay my bill it should be £20 a month but I'd want 70 when I took out contract they told me no hidden charges and also was promised a data bolt on for unlimited data but only have 5gb called and done online chat got nothing back so not paying for a service I don't get and also not paying £70 as should be £20 Anyone else having this trouble

231

10 hours ago

Louise-hyndNewbie

asked in Coverage & Network.

my phone keeps dropping calls

My calls keep dropping out. I have also activated wifi calling in my settings but it doesn't change to this when I don't have coverage. My 4G and 5G connection is super slow when browsing or non existent when our and about

354

11 hours ago

Kevin1912Civilian

asked in Your iD Account & App.

I can't log in with the updated app?

Trying to log in after the latest IDmobile phone app update, but can't get past the stage of entering my phone number details? It keeps saying the the details are incorrect, but phone number, surname and dob are a correct? Have tried the old phone number that came with my SIM years ago before transferring to my own number, but still no go? Need to get access to my latest bill.

31911

11 hours ago

Mike SlawskiCivilian

asked in Your Phone & SIM.

4 dots below the service bars

I have 4 dots below the service bars on an iphone 15. Any ideas how to correct this problem?

111

11 hours ago

will202xxNewbie

asked in Coverage & Network.

I am unable to receive calls on my phone

I have a iPhone 14 Pro Max on the newest updateUnable to receive calls from people, but I can receive text messages not too sure what's happening with the phone and the network. Can anyone offer suggestions?

331

11 hours ago

Ruben AtkinsonNewbie

posted in Coverage & Network.

who else is receiving very poor service?

I know I'm not the only one, as much as ID will suggest to me its an issue with theirs/threes network. Everyone I know on either network is having major issues. Let's start. About 1 year ago around my renewal I noticed that signal was slightly poor in one area of my town and that phone calls were every poor. Assuming that i can have full 5g signal at the same time I assumed it was a faulty mast and would be fixed so stayed. One year later no improvement. Now this last month it has got even worse since the the 3g switch off. I have spoken to someone at id and tried all the usual bullshit they suggest yet again. Rather than them admit there's a serious issue they come up with everything under the sun as a reason for it not working. My main 2 complaints are having good service and no one being able to hear me properly, yet my end being perfectly clear.The other is a massive decrease in coverage If you're having these issues please let me know, I'm contacting ofcom and watchdog about it

261

11 hours ago

Caroline SparksNewbie

asked in Plans & Upgrades.

Upgrade but no iphone

Caroline Sparks just nowI ordered a new phone on the 16th October, and paid £179 upfront to upgrade to an iPhone 16. I received my new e-sim but no phone and I've just seen the £179 has been refunded back to my account. However online it's showing I have entered into a new 2 year contract with you and I can't reorder. Please help!

11 hours ago

Peter FrenchCivilian

asked in Your Phone & SIM.

PETER STREET

MY ID MOBILE SIM IS NOT WORKIG

152

11 hours ago

Baljit Kaur BolaCivilian

posted in Bills, Payments & Charges.

2 payments taken in august,

in August. I made a card payment and a direct payment went out. I was then again charged in September. I don’t understand why I was charged again in September if I paid twice in August. my balance was in credit

11 hours ago

DTriggCivilian

asked in Your iD Account & App.

how do I update my telephone number

How do I update my telephone number

302

12 hours ago

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