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Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

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Replacement sim card activated, but not working.

Hi, My phone got stolen last week. I reported it as lost/stolen through live chat and I immediately blocked the sim + the phone. I ordered a replacement sim (also through live chat) and it got here fine.However...I put the sim into my new phone and activated it last night through the web browser- st...

Your iD Mobile Account & App

Roaming while in spain

Is there anyway I can pay a little bit extra a month and use my phone free of charge when roaming in the EU. I work in the navy so I'm away a lot and I don't want to be charged Every time I go away

Roaming & International

Delete iD Community Account and Questions asked

Does anyone know how to delete the iD Community Account and / or the questions you’ve posted? Thanks

Your iD Mobile Account & App

My phone has stopped charging?

My phone has stopped charging, and I will no longer be able to use it once the battery has died, how can I resolve this considering the call centres are closed and there is no way to contact Id mobile? I can't pay for a phone that isn't working

Getting Started with iD

new contract instead of upgrade

I’ve upgraded to a new contract with a new phone number but I’m an existing ID customer. My account hasn’t automatically changed to the new contract, but still on the old one. How do I fix this?

Upgrading or Changing Your Plan

other people cannot hear me

This is driving me insane. When I speak to people on my phone they cannot hear me but I can hear them fine. This is intermittent but can happen in a variety of places. If I call on WhatsApp there is no issue.

Coverage & Network

not able to make calls or send texts with bundle

ID mobileAccount number REMOVEDMobile number REMOVED5th Dec 2021 £6.00 bundle5th January 2022 £0.015th January 2022 £6.00I previously had credit which was unspent up until I purchased the bundle in December 2021. Since 5th December after purchasing the bundle I have not been able to call or send tex...

Community Archive

Cancelled new contract still charged

I brought the Google Pixel 6 Pro on launch day through Carphone Warehouse (big mistake) after a day of trying it out I decided it wasn't for me and tried to return it after almost a week of having to call back due to their systems being down I finally got it returned and eventually had my £50 deposi...

Leaving iD

paud twice now Id asking fir payment

Paid twice in December. Now Id asking fir payment in Jan . Is this just an automated text, can I ignore it, as I'm obviously in credit until Feb?

Bills & Charges

Person who called or I'm calling can't hear me

For about the last week calls i make or receive, the other party can't hear me. It takes several attempts before getting a connection that works. I live in Belfast.

Coverage & Network

CARS notificstions via text and a letter

I am receiving texts and a letter from CARS Credit account recovery solutions requesting payment. Could you please get in touch with me!

Community Archive

Sim Only Upgrade.

Hi. I would like to upgrade my tariff to the advertised sim only upgrade deal for £8 per month. After I’ve chosen the deal it takes me to a payment page where I need to enter my card details. My normal monthly payment is taken by direct debit, so why do I need to enter my card details for payment? S...

Upgrading or Changing Your Plan

what is the cooling off period?

Hi what is the cooling off period length?

Leaving iD

No calls, SMS, downloads

I've been with ID mobile for 9 months on a Google Pixel 5. At some point in the last 24 hours my text messages started showing as unsent (but are being received), I can't receive text messages (unless I restart my phone, then they come in when it's restarted but I won't receive new ones). I tried up...

Coverage & Network

fraudulant account setup

There have been two fraudulent accounts setup using my name and old address. these need to be closed. This is the second time iD mobile has allowed fraudulent accounts to be setup with theft of my identity. can someone please contact me to explain how to close these accounts and associated debt re...

Community Archive

Fraudulent Account set up in my name

I’m not an ID Mobile user but I have just received a letter which claims an account has been set up in my name. I've tried to report the fraud on live chat but wasn't able to as I don't have a crime reference number.I can send a photo of the letter containing all the details privately, as well as pr...

Community Archive

services not working after late payment received

hi there, i have a problem.i missed one of my payments,and after that I cant call,later I payed debt,but my mobile card still not working.now its 3 months I payed money but my card not working. I don't know my phone number,so I cant call to explain ID stuff that my card is not working because everyt...

Bills & Charges

email invoices

how I can cancel get email invoice which send to my email for somebody else(another name) idont have account or user or password in idmobile

Bills & Charges

No ID Mobile customer service support available

Hi, i have an issue with my service i keep getting disconnected during call and here a message saying “Sorry, your service does not allow access to this number” this also happen randomly when i try to call out too. Also a number of calls failing and people unable to call me.To my extreme frustration...

Your iD Mobile Account & App

PUK Code

Hi, I need my PUK code please. There is no Live chat I can find

Community Archive

Just ordered and received wrong spec phone and contract

I've ordered and received my new phone but I ordered the wrong spec and will also need to alter my contract. As I can't talk directly to someone, can anyone help please?

Upgrading or Changing Your Plan

No Data Connection

Got a ID Mobile Sim only 5 days ago.I have a good signal, can make calls, never any mobile data connection.checked in lots of locations, in Cardiff, Bristol and Chippenham.Put a Virgin Sim in the same phone and that works with no issues with Data.Phone is a Motorola G7 Play. Ive checked the APN. ca...

Coverage & Network

Final Notice demand

Hello. I am an ex ID mobile customer and I left a couple of years ago. Today out of the blue I have received a Final Notice Demand for £39. I have had no other correspodence for any demands of monies untill today.The frustrating part is that I cannot get in touch with ID mobile customer services...

Community Archive

EU Roaming changes 2022?

So where are we now with roaming charges for travel in Europe? Have they been reintroduced and if so what are they?

Roaming & International

Cancel disconnection request

I want to cancel my disconnect request

Community Archive

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