My iD.

Hi need a new SIM card

Hi there - I’m new to ID mobile, and to the best of my knowledge have a signal issue with a transmitter at the end of the street. I live in SE9 South East London. When I am near this mast - the data signal in particular is very patchy. I know its the ‘ID’ network as other phones in my possession on Vodafone etc do not exhibit any anomalies or download issues etc when stood in the same area. Is there any way this transmitter issue can be investigated? Generic data says no reported issues in the area. I’m a new customer / couple of months into the contract and it’s driving me nuts. Thank you!

Hi Im not receiving text messages on my Samsung 25, I've done everything I've read on the site. If I change to RCS chst it appears to work fine. Once I turn RCS off, they receive my text but I don't receive anything back

Pathetic service no one straight answer over my phone lost in-between currys and dpd

I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.

I joined id mobile a little over a week ago, ported my old number across and that's when the issues started. I haven't been able to receive calls or txt messages since the port was "successful". I can make outgoing calls, my ported number displays on the receiving phone. I can send texts but the id mobile issued number displays. This is clearly a porting issue but I've spent days being messed around by the"technical support chat" who keep repeating the same steps, customer support lines that don't pick up the phone a total of 14 hours on hold so far! I did on one occasion get told this was going to be escalated to the technical team and would be in touch within 48 hours but that has been and gone with no resolution in site. You have 24 hours left to resolve it or I'm going to use the 14 day cooling off clause to cancel this contract before that opportunity expires. I need to be able to receive calls as a matter of urgency, I am a primary contact for a 95 year olds lifeline.

I started a contract with ID mobile about 6 weeks ago and used a PAC code to transfer my old number. Yesterday, my number reverted back to the original ID mobile number I was assigned. Please could you change my number back to the number I requested.

I have recently switched from Lebara to ID and now I am unable to verify online purchases using a text message. The purchase is always declined. I have contacted my bank (Co-op) and they state this is a network issue. I was reluctant to believe this at first but it seems that many people face the same issue. Obviously this is a game changer for me and unless a solution can be found I will have no opinion but to switch to another provider.

The signal has been bad since I got my phone especially in my home (L16) but never goes above 1 bar in Liverpool. I can make calls but no one can ever hear me as the signal is so poor. Im 100% relying on my WiFi. I've had a new sim with the same issue and my partner who is on the same network is having the same problem. I've complained to customer service a few times and nothing ever gets done - they say they'll investigate but then never follow up. I'm paying for a service that I'm not getting.

Hi all, I've realised both of my Samsung galaxies aren't receiving sms messages off varying people, nothing has changed on both our phones (my son has my other) that we are aware of, and have a few signal bars. I've tried airplane off/on, restarting the phone, looked through settings and am still stuck so if anyone can help then that would be great. We can still receive calls from the people who have messaged us if that matters.

I’m dismayed to find my credit rating losing points due to a hard credit search from ID mobile….for an £8 a month SIM. Really? You have to do this? I actually have good credit and even credit card companies have only done soft searches!I regret ever coming into contact with ID, I am incensed!

When can I expect my id mobile phone to start being able to make and receive calls

I'm in morrocco and tried to buy data roaming but it's not working on my phone

Took out my contract in December 2024, fully aware of the April price rises. My contract when I took it out was £29.99, from April it will now be £32.05. This is not the 3.9% that it should increase, it's over 6%. Obviously the amount in real money terms is hardly anything, however its more about principle. Can anyone shed any light on this?

Hi how early you can upgrade from sim only to handset ? Is anyone upgraded after 3 or 6 months ? Or you have to wait till end of your 12 months contract? When I click upgrade it doesn't show any date. What does that mean ? After how many months I can see the upgrade date ?

I got 30 days if I want to change my mind I've changed my mind want to go back to my old plan this one was gone up to much from 30 to 38 this it way to much for me to pay

Why dose it take days for someone to get back to me I've being asking for help and still No one getting back to me I want to go back to my old plan Not happy with my new one it went from 30 to 38 definitely not happy about the price for network not even working properly my network go off when I go out Darlington doesn't even work

Hi I was in a contract which has now ended. i ‘upgraded’ to sim only and ordered an eSIM. I’ve activated the eSIM. i think i still have 27 days of not existing month/contract.. now that I’ve activated my new eSIM, do I need to turn off the old sim? Well my number change? Thanks Natalie

My phone is making calls fine and data but not receiving text messages from some NOT all providers. Two friends are Giff Gaff, one is O2. I can send them texts, they send me and get charged but im not receiving them. I can send and receive from other friends/ family. Done network reset, phone reset etc but nothing working? Im worried im not receiving texts from work/ doctors etc as i have no way of knowing who im not receiving texts from? Anything else you can suggest please?

Hi all, Cant seem to find the answer to this. Would love some help here :) I have an eSim from ID Mobile, and am now switching phones (Iphone 13 to Iphone 16). How can I get my eSim on teh new phone? TIA

I have an ID account with 3 numbers on it, mine, my partner’s and my son’s My son’s contract expires next month and I would like to change him to a rolling monthly SIM only contract, but whenever I try to do so, I’m unable to proceed past the basket stage as there is no email address on the account. Except there is. All 3 numbers have my email address against them, so why isn’t this working? I would speak to ID about it, but I’ve been on hold for 30 minutes and stuck in live chat for 45...

Phone on way to currys go knows where the currys is,but been on way since Saturday.

Hi ID I have recently updated my iPhone to the IOS 18 public beta. One of the features coming with IOS 18 is RCS support on iPhone with android users. As of now ID does not appear to support this feature, do you have any plans to enable this in the future. Thank you.

Hello. I hope someone can help. On my latest bill there are two charges for two phone calls I made to a UK 07 number. Having checked my phone I did indeed make these calls, but I can’t remember who they are, and no business or name comes up. Anyway, my contract would normally cover such calls so can anyone explain why I might have been charged? Thanks Chris Neill

No text messages with verification codes are coming through - and then I downloaded the id app and I didn't even get that verification text… Are you blocking numbers? Can you help me log into my account to check it out?