Please can I extend my bill until the 12th January?

Hello i need assiatance regarding my complaint. It has not been dealt with.This is an urgent matter! I need someone to get back to me ASAP!  

My sons sim has suddenly been turned off. Why? 

Hi there, I’ve just taken a mobile contract and have an account to login to now.What I want, is to easily bring across my 2 children’s sims over to this network also but there doesn’t seem to be an easy option?When I try to do it via the ‘buy a sim only’ it seems to want to go off a perform a credit search again - I really don’t want to have to bombard my credit score with a tonne of searches. Is there an easier way?Thank you!

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID. Very poor customer service 

Hello,   I have complained to iD mobile regarding a serious fraud incident on this community page that i was involved in...  This fraud complaint has been open for over a week! I need a staff member to respond to me asap please!  

Hello,   I have complained to iD mobile regarding a serious fraud incident on this community page that i was involved in...  This complaint has been open for a long time! I need a staff member to respond to me asap please!  

Just topped up my account by £7,still cant dial out or receive 4/5g Internet either. Can you help?

My number was due to transfer on 2nd Jan but so far it hasn't. Not sure if it's pending due to the bank holidays or if there's a problem. Any ideas how to find out?

Bill creates today but till debit in January and not February as it states. It was a month out last month. Is this normal?

Hi there i filled the contract out online with the pac code etc when will my number change over? 

Hello all. Hoping for some help if possible please.I recently switched over to ID from EE and received my temporary number. I successfully ported my old number  and the correct number is showing on the sim card setting etc. however, I was told today that people I’ve been texting have been receiving messages from my temp ID number and not my actual number. I’ve tried absolutely every option on here but nothing seems to work. I am unable to edit the SIM card number,I tried turning off RCS (which just resulted in no texts sending at all) and I’ve tried taking out the sim and placing it back in etc. I am using an android phone and still having no luck. I just want my normal number, and not my temp ID one when I’m texting others  if anyone knows how to fix this I would appreciate any help. Thanks! 

hi i just got my new sim my internet is working but calls and texts are not working also shows no signals i am using iphone 13 pro max can anyone help please

Hi all. I closed all 3 of my id mobile accounts in september, and settled all of them in full. Since september on a monthly basis id mobile have been issuing non payment reports on my credit file for £1 even though all my accounts are settled. Has anyone else had the same issue? Ive raised it as a complaint but as yet have not heard back. Not sure how to resolve this. Thanks all.  

Since moving from EE  it’s becoming increasingly frustrating I am unable to use the phone for any sort of browsing texts or calls. When I do a speed test at home while I’m getting 2 bars of 5G coverage it won’t load up web pages, the speed test came back at 6mbps which is ridiculous for what was advertised. It used to be in the hundreds with EE, internet used to be instant. I’m constantly getting calls dropping and texts not coming through. Confirmation codes to log onto sites don’t come through which has been a nightmare for me. It’s not just at home. I went to Meadowhall even on a quiet evening it was impossible to use my phone at all, recently in York it was the same. Couldn’t even load maps, I was lost! It’s just happening far too often it’s not usable. I want to know if this contract can be ended early I want to go back to a good network I feel absolutely scammed.

I took out a contract with iD mobile for unlimited texts and minutes, 500gb of data and an iPhone 17. I checked coverage beforehand and there was excellent 4G in my area.  Delivery of the handset was quick and it was easy to get my number switched over. Unfortunately, that was the only positive part of my experience with iD, which is still dragging on.  I had my previous (giffgaff) SIM card in my new (iD) handset for a few days until my number was switched over - no problems with coverage etc at all. As soon as I switched to iD and started using their network, I had issues - completely unpredictable data availability that occasionally worked fine but more often than not had period of between 10 minutes and 2 hours where nothing that needed internet worked at all.  I tried to contact id repeatedly and their chatbot just took me in circles. I tried to raise a complaint via their complaints form - but on clicking submit, was redirected to the c

I ported my number from o2 on 31st January. Calls are going to voicemail without ringing which is driving me mad as I have service according to my phone. I’ve tried restarting my phone, turning the e-sim off and on but to no avail. How do I resolve this? 

I haven’t been able to receive SMS text messages, though I can still send iMessages and texts. Last night, this left me in a really vulnerable situation—I couldn’t get a verification code to book a taxi home when public transport wasn’t running. I’m really disappointed this happened and honestly feel lucky that nothing worse happened. Being alone in that situation as a young woman was stressful and unsafe. I’d appreciate it if this issue could be fixed as soon as possible, and I’d like to discuss compensation for the trouble and risk this caused. Please let me know when I can expect a resolution.

Hi

I joined ID mobile through Mobiles.co.uk the other day. I was given a new ID phone number on E-Sim which i activatedYesterday, I spoke to an ID Advisor about porting my EE number across to ID Mobile. He said this was done and would happen sometime on 30/12/25 (today at time of writing this)My EE service stopped working about an hour ago but my number has not ported across to my id mobile e-sim or account.I contacted EE who confirmed the PAC was used by ID Mobile and account closed but now ID Mobile advisor cannot see any sign of the port.Surely they must have my EE number on their system somewhere as it’s been ported over according to EE?I really don’t want to lose my old number Any advise please?

I recently got a new phone with an eSIM rather than a physical SIM. Both times I have gone abroad (Spain and Ireland) I get the text saying I am in a roaming country but my phone fails to pick up a data network. The phone keeps fluctuating between “no connection” and whichever network it is trying to get on. Not only does this mean I don’t have a data connection when it is the time I most need one but trying to connect all the time drains the battery massively. Everything is fine again once I am back in the UK. Any suggestions please?

Good morning  I have no WiFi calling for the last month or so. I have reset network and tried updating carrier setting by visiting my local store and my WiFi calling still does not work. My phone is a iPhone 16, ID carrier settings is 64.2. the other issue is at home I have 0 signal so cannot make a phone call without WiFi calling. 

I placed an upgrade order yesterday, but on my account I'm still being offered upgrade deals, and there doesn't seem to be a record of my order anywhere on my account. Has something happened that I'm unaware of? I have an order number, etc. Many thanks. 

Ive finished my contract but would like to stay on I.D mobile but I dont need a new phone. I only want to have a sim only contract but struggling to find how to do so Any help would be amazingThank you 😊

Really disappointing customer services. Apparently the customer services support is now closed, despite me trying to contact them within the company stated office core hours. Apparently the porting has happened from Vodafone to my new phone with ID mobile. This is not the situation. Neither phone will make calls or receive them. I received an email to state the new service would be active from 22:00. I have taken part in numerous chat bot and customer service chats without this matter been resolved. I do not have a QR code to scan to activate the new eSIM. I was told I would receive an email once the activation was complete. That was three days ago.  I have been going round in circles for days!!