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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

2617 Topics

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Rank
Optical1 Civilian

Upgrade
Question

Hi I'm due an upgrade but not sure what phone I want, normally I would go into store and have a look and handle them etc. If I order one online can I try it out and if I don't like it return within the 14 days and choose another phone? Any help would be appreciated and thanks in advance x

Plan types, upgrades & plan changes
2 0
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1 minute ago
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Optical1 Civilian

Upgrade, can i return
Question

Hi, I'm due an upgrade but not sure of what phone to get. Normally I would go into store. So if I choose a phone and don't like/can't get used to it can I return and change the phone. Thanks in advance x

Plan types, upgrades & plan changes
3 0
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29 minutes ago
Mal86

cancellation
Solved

I want to cancel my contact but do not know my number or passwords or out like that

Cancellations
36 3
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59 minutes ago
leannes14

Network Down
Question

The ID network is down in my area, has been since yesterday and won't be back up until 15th April. Will I automatically get a reduction on my next bill for no service for this amount of time, or will I need to contact customer services for this (not even sure when I can do this)? Being the situation...

Bills, allowances & charges
4 0
1 hour ago
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julianlawson Civilian

My PAC has been ported from old supplier, but is not working on IDM.
Question

I am trying to transfer my son’s mobile number to a new ID Mobile account. The PAC code was requested over 2 weeks ago, and was ported from the old provider the next business day. However, ID Mobile has not activated the number onto the account (so the temporary ID phone number works, but my son is...

Getting started
2 0
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2 hours ago
Shellnstu78

ive payed my bill and still unable to make calls or send texts
Question

Due to covid19 I forgot to pay my mobile bill it was payed yesterday and I still can’t make any calls send texts or use data how can I resolve this issue as I have no contact to anyone and call centres are closed

Bills, allowances & charges
28 2
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2 hours ago
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JimFN Civilian

In which countries does iD NOT work?
Solved

Recently in the Bahamas, I could not use my phone. The local phone company, BTC, would not register iD on its local network. Many hours were spent using the iD chat line, but despite changing settings, nothing worked. Are there other countries in this category - it would be good to know.

International & Roaming
16 2
J
Rank
2 hours ago
Gracev97

Why is the website telling me my details cant be eidited when upgrading my phone and checking out, even though I have not tried to edit them?
Question

Hello, I am due and upgrade and have selected my new phone and new contract. I am trying to check out but I am stuck on the "About you" section. Every time I try and press continue, it does nothing but pop up with a message saying "These details can't be editied at this stage as we need to use the i...

Plan types, upgrades & plan changes
5 1
Rank
2 hours ago
Thomas

End of contract
Solved

Currently with tesco mobile but thinking of moving to iD. My question is: when the contract ends with iD, and assuming I keep the same phone and tariff, does the monthly payment reduce? It does with tesco mobile as they build in a monthly amount to pay for the phone over the initial contract period.

Plan types, upgrades & plan changes
248 2
Rank
2 hours ago
H
Harwoodinho

Number Transfer
Question

Hi, I have just ordered my new Phone from iD Mobile as my current one is dying and I needed an upgrade, pay monthly, im not sure when it will arrive (Looking like after easter) and I still have my current phone/contract active with EE.    With keeping my number, when and who should I contact? Do I w...

Getting started
6 1
Rank
2 hours ago
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tonymark Civilian

Leaving ID at end of plan
Question

Hi,   I have a contract with you for my daughters phone, that she has lost. I have blocked the phone and I know the contract ends fairly shortly, so can how can I give notice? I do not need a PAC code, as she has a new phone/phone number.

Plan types, upgrades & plan changes
38 7
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2 hours ago
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Chris h 1888 Civilian

cancel contact
Question

Hi, I'm trying to cancel my contract but it keeps taking me to a web page that is under construction, can anyone help with this? Thanks Chris

Plan types, upgrades & plan changes
3 0
Rank
3 hours ago
7
Rank
7243leu Civilian

Charged for minutes when i have unlimited
Solved

I have recently swapped my phone to an iPhone 7+ but on a sim only deal so just switched the sim from my old phone.  I have just downloaded the ID mobile app to track everything and I have unlimited minutes however have been charged £0.12 for extra minutes on my capped section.  I have not left the...

Bills, allowances & charges
18 2
7
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4 hours ago
Rank
Chris h 1888 Civilian

keeping number
Solved

Hi, I'm moving from an Id contract to an I'd sim only, I got a PAC code but when I went to use it, it says I cant use an Id PAC code, anyone any ideas how to sort this? Thanks Chris

App and My Account
19 2
Rank
4 hours ago
J123idmobile

Need PUK code. SIM network PIN blocked. Enter SIM network PUK.
Solved

I need a PUK code. I inserted the sim then was met with SIM network PIN blocked. Enter SIM network PUK. What is my puk code. I cannot register the phone on the id mobile app until the network is activated and I can receive the security code via text.

Getting started
400 2
Rank
4 hours ago
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Natalie Rovnova Civilian

transfer my number not working
Question

Hi, maybe anyone can help... I am having esues with porting my old number over. Pac code from vodafone been used to switch to ID 6 days ago. Now vodafone sim with my old number stopped working but old number still did not transfer. Thank you if anyone can help would be appreciative.

Getting started
98 12
S
Rank
5 hours ago
SuMas

Lost phone, can't access account
Question

I need to stop my daughter's ID SIM because she has dropped her phone irretrievably in a river!  However, I can’t access her account because she is under 18, and when we took out the SIM only contract for it, my email address was used.  However I already had an account attached to that email address...

Cancellations
3 0
7 hours ago
Anthonypeters523

Can't use my phone but paid upto date??
Question

Iv paid my bill and I can't use my account.. As calls texts etc?? I need help.. To get back active?????? 

App and My Account
3 0
11 hours ago
Ghetoboc

end my contract
Solved

Hi I need to end my contract pay monthly. i believe it expires on 5th of may. I don t have the sim with the number anymore so I can log in in the app. If there is another way let me know ASAP. So im giving you the 30days notice now. The number is *******.  Need it closed from when it expires. thanks...

Cancellations
112 2
Rank
13 hours ago
M
Marun

SIM card delivery
Question

Hi, I ordered my SIM card through idmobile.co.uk on Thursday, 2 April 2020, but since then I did not get it with Royal Mail first class. Normally, it should arrive in 3 working days according your statements. I can not connect to anyone due to lockdown of the Customer agents service, Live chat, etc....

Delivery
2 0
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15 hours ago
Dragon86

Order successfully placed, but no update email since?
Question

Maybe I’m being impatient however I have this evening only received email after I placed the order which says order “successfully placed” but nothing since to confirm order is accepted? I’m assuming it has as it has been over 7 hours since I placed the order.

Getting started
22 0
15 hours ago
P
Pjt

new sim card wont activate or register but i can make emergency calls
Question

Hi, I received my brand new SIM card today 9/4/2020.  In a brand new phone I can only make emergency calls.   Its a pay monthly sim its not an upgrade. i have an existing number using the same email address I registered this phone on and in that portal 8 do not see my new number or plan. i have trie...

Getting started
4 0
P
16 hours ago
Dazza

Porting in
Question

Hi. Should I get a notification if my PAC porting in request has been accepted? A text or email? Thanks

Getting started
3 0
16 hours ago
Kedar

£66 overcharged and dont know why ?

My recurring charge is £78 instead of £12.99 and if it was due to any additional charges it doesnt specify. it only says recurring charges. So i beleive they have overcharged me. What can i do to get get answers and my money back? I cannot find any number or email to contact.

Bills, allowances & charges
4 0
18 hours ago
Rank
Richard.C iD Mobile Employee

Customer support quick links

Customer support quick links

All of our support articles and FAQ’s in one place   We appreciate getting in touch with us during the current climate has been challenging due to the closure of our call centres and that our Live Chat service is sometimes busy with agents serving other customers.   So, we have tried to gather as m...

Getting started
90 0
Rank
20 hours ago

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