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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

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Having trouble logging into My iD account

I’ve spent 3 days trying to register an account for the ID mobile app, but it keeps on saying my details are incorrect but that can’t be true since I know my date of birth and last name.

App and My Account

Error message when ordering

I keep receiving this error message when trying to place an order “ The CSRF token is invalid. Please try to resubmit the form.”

Getting started

I have ported my number to iD Mobile

Sent you my PAC number. I have no confirmation of this. Have you received? And are you changing over?

Getting started

I have upgraded my phone

I’ve upgraded my plan. I just want to know what happens with my old phone ? Thanks

Plan types, upgrades & plan changes

Sim registered to wrong number

Can anyone help please, when I have activated my new SIM it has registered against the wrong number and I am unable to speak to anyone about this. Live chat was useless as did not understand the question

Getting started

CANCEL MY CONTRACT

OH MY ****ING GOD. WHY IS IT SO EFFING DIFFICULT TO CANCEL AN UNUSED CONTRACT. I HAVE NOW 2 MISSED PAYMENTS ON A CONTRACT THAT WAS CANCELLED PREVIOUSLY . NOW TRYING TO CANCEL IT AGAIN AND I DO NOT HAVE THE SIM DO NOT WISH TO USE THE SIM AND YET WHEN I TRY TO REGISTER AN ACCOUNT WITH YOU TO CANCEL I...

Bills, allowances & charges

Cancellation

Can you please tell me why my account hasn't been cancelled yet for number [Removed]

Cancellations

id - how to contact

Phone number for id.so I can talk to someone.

Coverage

Is the network down today 22/10/20

I have no service unable to make or accept calls and not sure why unless the service is down, please advise?

Coverage

Pay my outstanding balance

Hi i have the same problem but can't get a hold of anyone i want to pay my debt of but can't get through to anyone! No id mobile number to activate the live chat no access to talk to anybody what do o do. I also need this gone for a mortgage.

Cancellations

Moving my Number to ID Mobile

Hi,I have received PAC code from my current network provider. I’m trying to complete the online form to let ID mobile know and to activate account. However before I can submit it asks for Transaction number(you'll find this on the receipt that came with your SIM). As I haven’t received a SIM and...

Getting started

Data add on gone

I bought a £10 3GB Data add on like 2 days ago and I just got a notification saying I have 500mb left. I've barely used it the past 2 days but somehow it's all gone. I keep track of my usage so it lasts but this has gone way too quickly

Bills, allowances & charges

Unable to cancel SIM only plan

Hiim on a sim only plan that can be canceled with in 30 days.I haven’t used it and would like to cancel it. The problem is, the only way to cancel it is to register and they send you a text to confirm, owner I don’t no where the sim is.i would like to get this cancelled ASAP. Customer services are n...

Cancellations

PAC Code not working

I am trying to transfer my old number from Lebara to ID Mobile. I have used both the in app service to transfer this, as well as the online transfer form.It has stated that the details I have entered are wrong / invalid. My PAC Code from Lebara is still valid, and I have entered all my details corr...

Getting started

SIM working intermittently

I changed from monthly contract to a SIM only deal in early October. SIM worked ok at first and then started cutting out from network . After looking on iD community I tried removing SIM and cleaning it. This seemed to be successful and then a few days later same problem occurred. Further research t...

Coverage

I can't buy a bundle

I have paid for a bundle twice and it's capped I can't do anything? Help please

Capping

Upgrading existing 1gb data plan to unlimited data

Hi, I am currently on a phone contact for 20 pound a month started 18 May 2019 with 1gb data per month. I was wondering if it is possible to get unlimited data instead.

Plan types, upgrades & plan changes

Leaving... how do I cancel my contract

Oh, my sweet Giddy Aunt. How do you cancel this contract? No numbers to ring.The app (Both on the web and on my phone) comes up with “Invalid request” when I try to cancel.The “Chat” service? The “closest” I’ve got to any form of contact with ID is “estimated time is 7minutes 35 seconds” - and I’ve...

Cancellations

Not getting security code when registering on app

HiI would appreciate some help with registering my new id sim.I’ve put the sim in my ipad and it seems to work fine.Downloaded the id app. Followed the instructions for registering and I don’t get a security code!Have tried about 20 times on different days!Went onto live chat and ended up being dire...

App and My Account

Overpayment

I have over paid my bill as it said I had an outstanding balance to the. Find out you have take the money out of my bank account?? How is this fair I am not very impressed at all it’s my daughters mobile phone please make contact with me ASAP

Bills, allowances & charges

PAC code needed STAC requested in error

I have tried to request PAC toreplace STAC but cannot conract Live Chat or retext

Cancellations

Cant log in

Can’t log in. If I go to forgotten username and enter my phone number, last name and date of birth. It says some of these details are incorrect. The only thing I can think of is if I entered my date of birth incorrectly when I registered. This is first time logging in after initial set up. How do I...

App and My Account

Request Pac code after disconnection

Please can you send me a PAC code

Cancellations

time to swop over

Hianyone know how long they take to swop over contracts and numbers, I see quite a few people complaining about it taking over two days

Getting started

Data Roaming not working in Germany

I have recently moved to Germany from the UK and my calls and texts are working but my mobile data isn’t. I have already configured the APN settings and my data roaming is enabled on my phone and on the ID app. Nothing seems to be working. Is there anything else I can try?

International & Roaming

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