DPD never attempted delivery, and now ID Mobile won't let me cancel, despite being within 30 day cooling off period I thought I’d post here to see if anyone else can help or offer any sort of advice on this headache. I ordered a new contract for an iPhone 16 on the 1st July, it was dispatched the same day, but the next day DPD emailed to say they had my parcel and would send me a time slot for delivery… but they simply never did. The next morning, I checked the tracking again and it said my package was undeliverable and to contact Currys/ID Mobile for further advice. So, to reiterate, this was not a case of me having missed the delivery, or it being left with a neighbour/safe place and going missing. DPD never attempted delivery. It never left their depot. I contacted ID Mobile on the 3rd to raise the issue, and was told someone would contact me within 48 hours to sort things out. No one did. I contacted them again 6th July, and was once more told to wait 48 hours for someone to contact me. No one did. I contacted them AGAIN on 8th July. This time I was told they would submit a formal complaint on my behalf, escalate my case further, and offer me £15 off my first bill, and that this would definitely be sorted within the next 48 hours. Once again, nothing was sorted, no one contacted me. I repeatedly requested a replacement phone be re-dispatched ASAP, they were given ample opportunity to resolve the matter and keep me as a customer. I contacted ID Mobile again on 11th July, extremely annoyed at this point and having lost all faith in their customer service. The agent revealed to me that the last update to my case was on the 3rd July, showing that the two agents I spoke to on the 6th and 8th just outright lied. Nothing was escalated, no complaint was lodged. I stated that I would be cancelling my contract if I didn’t receive notice of a replacement being dispatched later that day. Of course, that didn’t happen. I then received an email from someone on Saturday 12th to apologise and say that an investigation with DPD had then been opened, and to now wait 6 working days for the outcome. I replied requesting to simply cancel my contract, stating my rights and how the DPD investigation is an internal matter, as I’m still within my 30 day cooling off period, and they are now in breach of contract. They’ve replied and are refusing to let me cancel my contract until the investigation is completed. I’ve raised this issue with trading standards and have been given a reference number. Has anyone else who’s ran into a similar issue found a way to resolve things without going through lengthy legal processes? At this point I have zero interest in remaining with ID Mobile as I have no faith in their customer service whatsoever. I just want my contract cancelled and my upfront payment refunded, yet they’re refusing to do that until the investigation with DPD is completed.