I contacted the Police today on the non-emergency line 101.Shortly afterwards, I received a notification I’d spent £4 outside of my plan.I tried to contact support, and it put me through to the helpful AI chatbot, which informed me that 101 calls are not included on iD Mobile plans, and that there was a standard £4 charge for each call to the Police.Can someone from iD Mobile please confirm whether this is correct, and what the thinking is behind this policy? Thanks.

“I can send texts and access data, but I cannot make or receive voice calls. My Pixel 3a shows VoLTE is not provisioned. Please activate VoLTE on my SIM.”

I can't access live chat. 

Hello I have a problem with my phone I recently upgraded to a honor 400 pro but it keeps getting stuck pixels 

Hi there i have just received my phone and iv lost all my emails on my old device how do I activate my new sim 

How do you enable an id mobile account phone to enter competitions. I want to enter some itv ones online but it requires receiving a passcode to phone which never comes through. Nor do sms entries work. How to lift this block? I'm pay monthly.

Hi, Hopefully quick question. I already have a phone contact on my account, that my son uses. I have just taken out another contract, for my daughter to use. I can't work out how to get this second phone onto my account. I'm also struggling a little to get going on the phone, new iPhone 15. It seems to have cut off my daughter's old (Vodafone) account, but not turned on the new ID Mobile account. Any thoughts gratefully received. Matthew.

I have a damaged SIM that does not work and I’m trying to get a replacement. I don’t have access to my ID Mobile account as the details to login are stored on an online account which requires a code to be sent to the number associated with the broken SIM. When I spoke to someone online they said the only way to get a replacement sent through the post was with a photo ID, I don’t have one. They won’t accept any other identification. When I explained this I was told there was no other option. This makes no sense as they sent the phone and SIM to this address and I didn’t have to provide any ID and I bet if I didn’t pay my bill they would send the demands to this address.The only other option was to go to the nearest Currys (30 miles away) and get a new SIM there but I have agoraphobia so that’s not an option.Any help would be greatly appreciated as I cannot access my bank accounts as well without this number.Thanks 

For weeks now I have had no data access I have some of last month data and all of this months data left ! It’s annoying and no turning off then on lasts like 2 seconds I can’t even use WiFi sometimes.thinking of leaving! Ad there is no1 u can talk to but a bot that goes round in circles and then u loose connection 🙄 can’t even find out how long I have left but surely if I’m not getting service I can just leave !! Help me or loose me!

Hi,I’ve tried all the guidance to get iMessage & Facetime working since switching to ID & porting my old number but nothing works.iPhone 17 pro max with latest iOS  Getting fed up of having to keep resetting phone  but even after full reset and entering my number in mobile service, it's not working. Some issue with port in. Please fix.Already tried with a new esim and that too didn’t helped.

I received new sim card but I want to keep old number I tried pac but doesn't work

hello I opened my app. They are added £140 add on my next month bill can you tell me what is the add-ons? £140 extra on my bill? Please find out and let me know. I am really stressful if it’s like that you playing with my bell from now I’ve got time to cancel this contract. I sign it up 24 months contract for £44.99 every April £1.50 guns up

I do not have signal for 2 days already at all i have upgraded now my sim taught something will change but not so i am paying extra this month with the upgrade for nothing because i cannot barely use my sim

hi I have a new customer for ID mobile my monthly payment 4499. I opened my app. I checked it they are added £140 in my next bill extra could you tell me what is this for Evie‘s like like that, you charge me extra. I will cancel that contract. I’ve got 15 day to cancel it, please please help with that question 

hi I have a new customer for ID mobile my monthly payment 4499. I opened my app. I checked it they are added £140 in my next bill extra could you tell me what is this for Evie‘s like like that, you charge me extra. I will cancel that contract. I’ve got 15 day to cancel it, please please help with that question 

There is a service outage (no phone calls, texts or mobile broadband) in my area again.  The status checker advises me that there is someone working on the situation.  This has been the same since Thursday 5 Feb 2026. EE is the only provider in my remote location, so there is no alternative, and I am having to travel into town on the bus to find out what the situation is.Timeline is as follows: -Wed 4 Feb 2026 - outage all eveningThu 5 Feb 2026 - some service in the morning, but then out for the rest of the dayFri  6 Feb 2026 - outage all daySat 7 Feb 2026 - outage all day so farI am loving ID Mobile, EE not so much.Some idea of when a fix is likely would be useful, or prioritising the fix even better!Thanks Andy 

When I log into the account with my email & password, I get a message saying"This plan has been disconnected.You can now access limited app features, like viewing your previous bills and payment history"But the account is active, works and continues to take the DD fine. I also can't view previous anything!

I get 4g but no signal to make calls, how is this possible?

When i ordered mine and my partners id sim i supplied the number i was transferring over on my one and i didn’t give me the option for her one but said i can do it after, i done it though the app and its not transferred over, its been around 2 weeks and still nothing ?

Past few days the signal strength has been significantly low in most areas of the East Midlands. Is there ongoing maintenance? It is effecting my work and what I do.

Hi iD Team,I am in desperate need of a technical escalation for a Split Port issue that has left my number in limbo since the 9th.The Situation:The Problem: My port from Vodafone was initiated on the 9th, but the PAC expired that same day. Vodafone has confirmed the number is released and my old SIM is now dead.The Error: An iD agent attempted a manual broadcast yesterday at 10 am. It has been over 14 hours, and my iD account still shows the temporary number.The Symptoms: My iD SIM only works with the temporary number. Incoming calls to my ported number do not connect. Dialling *#100# results in an "Invalid MMI code" error.What I need:Because the PAC expired during the port, the automated system appears to be blocked. I need a moderator to flag this to the Technical Porting Team for a Manual HLR Re-sync and a "Force-Complete" of the port files.I have already emailed

I’m trying to change my provider from o2 to I’d but when I fill in the online form it says my post code does not exist. We have had this post code for the last 15 years at least. What do I do please? 

Hi I’ve gad a message to say my numbers transferred but I can’t make calls or messsge unless on WiFi   

Is it possible to pre-order a new phone and contract before my existing contract ends so that I can get the offers at that time 

Upgraded from Nothing Phone 2 to iPhone16 and device not working properly and I want back to Android. How do I return it and select another device for my upgrade