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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

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Inform you of a bereavement

Hi, I need to inform you of a bereavement. How do I go about that at this time please? Regards, M.

Cancellations

ID applied a default to my credit report when I disputed and delayed paying my final bill

Has anyne had issues with disproportionate credit defaults being applied by ID? I left the service last year, and disputed my final bill (of £15) as ID didn't action my account closure request on time. I paid the bill after two months to avoid hassle, and they subsequently reported a default on my c...

Bills, Allowances & Charges

Invalid PAC Code provided by iD

I transferred to iD ‘sim only’ at beginning of month and transferred my previous number successfully with PAC code provided by previous supplier. However due to poor signal, could not use my mobile from home, so took out new contract with different network. When I requested PAC code from iD (used...

App and My Account

Unlimited calls but not able to call

I have unlimited calls in my tariff but am now unable to make calls to regular (ie non premium) phone numbers?

Coverage

What is my iD Mobile Number

I forgot my mobile number and I don’t have an online account is there anyway you can help me Many thank Samantha Morris

Pay As You Go

4g - no coverage

I’ve not been able to get 4g for the last 5 days anywhere I go. I’ve tried switching my phone off and on and switching on and off flight mode as suggested. I’ve not been able to resolve this with the chat function as it keeps repeating itself. I am getting frustrated with this now. I’ve been with ID...

Coverage

PAC code not recognised

I have recently changed my work account to a personal account with ID, I got a PAC code and completed the form to keep my old number, but I haven’t heard anything from ID about when the number will be changed. I tried to do it again in case there was a problem, but this time I get the message that m...

Getting Started

2 contracts on 1 account

I have a current account for my son as sim only and have just taken out a new pay monthly phone contract for my daughter. When i go on the app i can only see my sons account but not my daughters. I cannot transfer her old number from an existing phone provider to the new Id mobile account. It wan...

App and My Account

Fraud Account in my name

I am not an ID mobile or Carphone Warehouse customer but have just received a letter regarding an account that has been set up in my name, and a final demand notice. This looks like an identity theft and I would like your company to immediately close the account on my name. The chatbot on the IDMobi...

Cancellations

fraudulent account in my name

I received a letter addressed to me with an account set up in my name. This has been done fraudulently and has nothing to do with me.

Cancellations

Been charged for MMS but did not send any!

Hi,Today I activated my ID Sim and have been notified that I have used up my £5 cap already! It says that I have been sending MMS but I haven’t sent any images or emojis. I did send a group text to 6 people to give them my new number, but this didn't even send, hence the confusion.There is no way to...

Plan Types, Upgrades & Plan Changes

Returned direct debit and overpayment

Hi,I've had my direct debit returned as there were insufficient funds in that account. When realising, I paid this immediately but now it says you've received minus two months' payments.I'm confused as to whether you will try to take the direct debt again and therefore I have over paid or whether it...

Bills, Allowances & Charges

Incorrect Data Allowance

Hi, i have recently joined id with a 5gb data allowance. The dashboard on the app is telling me i only have 2.4gb and i have used over 80% of it. Is there a reason it would have been reduced to 2.4gb instead of the 5gb that i signed up to a month ago??

App and My Account

Keeping my old number

I have moved from EE to Id mobile and have (by various means) sent my PAC code , possibly around 4/5 times now to no avail. I've tried to contact iD via phone (automated service usually hangs up) or online via chatbot which directs me to 'how to get your PAC code' this does not help. I've tried goin...

Getting Started

cancel order

I want to cancel one order because I mistakenly ordered two identical products. I ordered the first one, then he told me that an error had occurred. and then I started the payment operation a second time. How i can cancel my first order?

Cancellations

Cap reached message

My elderly mum is using a non smartphone mobile and for the last month has been unable to make calls. As she is currently shielding I’m unable to visit but she says she gets a message saying her cap has been met. The bills are currently being paid by direct debit and the last payment was made on 3rd...

Bills, Allowances & Charges

New mobile number on SIM only deal not provided

Hi, I have just signed up to ID Mobile. I cant transfer my current number as i have not been provided with the new number associated with the SIM I have ordered, and I want to minimise charges fro two providers. ID MObile say they provide this with the welcome email, but they dont - I have had thr...

Pay As You Go

COMPLAINT UNRESOLVED

Good Evening Admin, I have rung and chatted and am unable to resolve my cancellation in 2020 which is causing me grief in terms of my credit rating which has plummeted 100 points and this is for an amount of £20.00 which I have offered to pay if you can kindly contact me on REMOVED

Bills, Allowances & Charges

Loss of service

Last Sunday I completely lost use of my mobile ‘phone for calls and texts. Why is this? When will network coverage where I live be restored?

Coverage

Changed plan and cant log back in

Hi. I have recently upgraded my plan and now cannot log into my ID mobile account. It says I have changed plan 6 months ago and no longer have a account even though I do, it works and I pay for it! No idea how to tell it

App and My Account

Joining ID Mobile

I am slightly puzzled as to the joining process. I am not a prolific switcher but the ID process seems slightly different to how things have worked with other providers as previously nothing happened until I received a SIM and activated it. This is a summary of where I am currently: I placed an on...

Getting Started

Charged twice for the same bundle

I purchased a bundle for my son’s PAYG number and have been charged twice. Please arrange for a refund.

Pay As You Go

I am seeking a deal for texts and calls only, NO DATA (no smart phone)

I am seeking a low-cost deal for texts and calls only, NO DATA (I don’t have a smart phone). Any ideas, anyone? I used to have a deal elsewhere that cost £1 a month but that provider has discontinued it. Any suggestions, please, anyone?Penny

Pay As You Go

ID App rejecting details

When I enter my details the app rejects details, but not specific on which is wrong/right? Downloaded app on android.

App and My Account

Upgrade issue

I've ordered an upgrade via the app. I then received an email to say there was an issue with the order and someone would call me or it will be cancelled. I've not received a call and live chat is not available. I would like to speak with someone about the issue. Thanks!

Plan Types, Upgrades & Plan Changes

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