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My iD

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11758 Topics

Kruizinga
Civilian
KruizingaCivilian
asked in Coverage & Network

Last two days unrealizable network coverage

I have been with ID for a few months and been really happy, network is okay. I seldom see 4G on the bar and it often just shows H+ but speed seems fine but I did wonder about that.   However, the last two days all of a sudden the network is terrible, especially at work ( CV34 4AB ), network should be pretty good according to the network checker. I often only have Emergency calling then it’s okay then gone again.   I have a Pixel 3A and tired to following:RestartedReset  Network Setting (losing stored WIFI passwords and Bluetooth paired list :( ) Checked ID access point: Seems okay according to a list I found on here. Checked condition of the simcard, seems fine I have not yet tried the sim in another phone but is there anything else I can try for now?  

5
A
Legend
3 days ago
B
Newbie
benjo_78Newbie
asked in Roaming & International

SIM worked in iPad Mini in the UK but not in France?

Hello,I recently purchased a SIM-only package from you with unlimited monthly data. I am using this SIM in my cellular iPad Mini (latest model) and everything worked fine in the UK. I came to France yesterday and now the iPad won’t connect to mobile data here at all, despite me trying in several different areas of the country. I have also been through all of the settings in the iPad (a number of times!) and all appears to be as it should be.My friend who is with me also has an ID SIM in her Samsung phone and her data connection has been fine ever since we got here.She has also got a Vodafone UK SIM with her and so we just tried swapping SIMs to see what happened. With her Vodafone SIM, my iPad connected to mobile data immediately and the speed seemed good. However, with my ID SIM in her device she was equally unable to connect to any mobile data. She was able to use it to make a standard voice call though.In summary it seems to only be the data part of my ID SIM which isn’t working, bu

4
Tom
iD Mobile Employee
3 days ago
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