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My iD.

Everything you need to know about iD Mobile.

26700 Topics
E
Newbie
eileithyia111Newbie
asked in Bills, Payments & Charges.
I unknowingly terminated my contract - what do I do

Since I kept my old no. and sim I basically terminated my contract (i never meant to do that). What should I do

112
E
Newbie
1 minute ago
A
Civilian
Alan G HCivilian
asked in Getting started with iD.
PAC CODE-question - complicated!

Where to start! I was with GiffGaff (O2) but was getting lousy reception at home so had a look at coverage maps to make a change. I found a great deal with ID Mobile and the Three coverage was rated Good instead of Poor so I signed up. I received my new SIM very quickly and gave my PAC code to ID Mobile to bring over my old number which I’ve had for about 20 years or more. I then tried the phone and found that the coverage was even worse with Three than it was with O2. I cancelled the new contract within days, and at least three days before the PAC code was due to be used by ID Mobile. I then went back and re set up an account with GiffGaff only to find that the PAC code transfer had been carried out despite cancelling the contract days before - so I had to do a new account not just carry on as before. They said the only way was to get a new PAC code from ID Mobile which I duly did - but because the transfer was never completed, and despite cancelling well before the transfer date, the

50
A
Civilian
7 hours ago
D
Civilian
Dawood hussainCivilian
posted in Your Phone & SIM.
i cant use my data

I can't use my data

40
D
Civilian
9 hours ago
A
Civilian
AliceEkwCivilian
asked in Bills, Payments & Charges.
I am still paying old monthly bill even though I have switched to a cheaper plan.

I changed my plan from a £30 plan to a £10 plan and I just got billed £32. I don’t understand what’s happening; I changed my plan a week ago.

40
A
Civilian
9 hours ago
Catherine Elizabeth Thomas
Civilian
Catherine Elizabeth ThomasCivilian
posted in Your Phone & SIM.
accidentally cancelled direct debit

Hi, I am stuck. I accidentally cancelled my direct debit, thinking it was for a different phone contract. It is actually my son’s phone and has been cut off whilst ID wait for my payment. The problem is, the phone number my son has does not correlate to the ending digits ID mobile say the account is for.  I therefore have no way of logging i. I cannot find a way of talking to an actual person. what do I do?? 

1172
Gloria Murdoch
Newbie
10 hours ago
DP666
Newbie
DP666Newbie
posted in Coverage & Network.
no Network simce early this morning and I cant get any help

The network coverage in this area has been down since last night but I only noticed this morning.  They know there is a fault but are not updating the network status.  So no phone and no data.  How do I get help?

281
Kash
iD Mobile Employee
10 hours ago
J
Newbie
JeremydNewbie
asked in Getting started with iD.
ported number still not linked to iiphone 2 weeks after port

It’s 2 weeks since I ported my old number to my phone but my phone still shows the new ID mobile number as the associated number, not the ported one. This will soon cause iMessage and Facetime to stop working, not sure what else.  I have tried other advice here: turning off iMessage and FaceTime , turning phone off and on again, but always the new number shows in settings and I can’t change it. 

677
J
Newbie
10 hours ago
M
Newbie
meganadams03Newbie
asked in Bills, Payments & Charges.
My data plan has changed?

I have unlimited data, texts and calls however, when I logged into my app today, my data has changed to 2GB and says it renews in 16 days? Why has my unlimited data gone?

363
Kash
iD Mobile Employee
10 hours ago
M
Newbie
Mahboub64Newbie
asked in Delivery & Returns.
return

I'm not happy with the phone that I ordered, how can I changed my order with another brand?

323
M
Newbie
11 hours ago
Jenny Li
Civilian
Jenny LiCivilian
asked in Getting started with iD.
transfer existing number

My existing number has been transferred but when people call me it goes to my old ee voicemail and I can’t answer the call.

132
Kash
iD Mobile Employee
11 hours ago
R
Civilian
richardf2014Civilian
asked in Plans & Upgrades.
Upgrade offer scam

I have recieved my upgrade offer today, iphone 16 unlimited everything £29 upfront and £47.99pm i looked on the id mobile for the same deal for new customer for £29 upfront and £43.90pm i have also been trying to change my number for the past few months but not willing to pay the extortionate charge by id mobile so i was thinking; would it be better to start a new contract and get my new number free and still save on the contract, but the service i have had has been poor so maybe just switch to another network and sim only as my phone is still like new, i not willing to call them again and chase a better deal as this is jot how thia ahould work they should try and keep loyal customers! 

934
Kash
iD Mobile Employee
11 hours ago
Rolaball
Civilian
RolaballCivilian
asked in Your iD Account & App.
phone number

Hi. I'm a new customer, moved from 3 network. 3 have disconnected my number and I'm trying to set up my ID app but it's saying my information doesn't match your records. I'm using my old number and name and date of birth are correct. Any help would be great. 

301
Kash
iD Mobile Employee
11 hours ago
M
Newbie
mrcarrot66Newbie
asked in Your Phone & SIM.
2 Factor Authentication on Account

Hi Folks, I am a new customer. I can’t see how to enable 2FA on my account How do I do this? Thanks

21210
Kash
iD Mobile Employee
11 hours ago
G
Newbie
Gina1303Newbie
posted in Your Phone & SIM.
i cant text or make phone calls

I have been with ID for nearly 3 weeks & the service is atrocious!! I can’t make phone calls. I tried phoning ID complaints 3 times today & it said called failed!I can receive texts from Samsungs but can’t reply. I been to curry’s & they gave me a new SIM card but still not working. I’ve done a network settings reset. I am paying for a contract that I can’t use. I want to cancel, give my phone bank & go with a reputable company 

131
Kash
iD Mobile Employee
11 hours ago
L
Newbie
LoubyloubyNewbie
asked in Coverage & Network.
No way of getting help

My network coverage is awful lately, I have to walk about 10 minutes away from my house to get any 4g at all. I have even driven to the top of the village before it has found the signal recently. I have tried all previous suggestions on other posts such as restart, factory reset but nothing helps.  Being unable to find any chat button or easy way to contact customer services is beyond frustrating. I moved to thos company because they were cheaper than anyone else, I now know why!

332
Kash
iD Mobile Employee
11 hours ago
Motorsporttechnik Porsche Spec
Civilian
Motorsporttechnik Porsche SpecCivilian
posted in Pay as you Go.
id took money after closing accaunt

Goodmorning. I close my accaunt last month my email address was Motorsporttechnik.ltd@gmail.com. I see today ID took £16 from my accaunt can I get refund please. I olen this accaunt for contact only. 

81
Kash
iD Mobile Employee
11 hours ago
G
Newbie
GillhespyNewbie
asked in Coverage & Network.
New contract, no signal at all.

I have just signed up with id mobile and I've had virtually no signal from the start. Thought maybe it would settle after a few days, but no. It's genuinely terrible.Can't go 2 years with no coverage, what can I do?   I've tried all the troubleshooting except for being sent a different sim. I doubt that would actually solve it.Very disappointed. 

30
G
Newbie
11 hours ago
Frank Pessell
Newbie
Frank PessellNewbie
asked in Your Phone & SIM.
Id Mobile not allowing me to set up voicemail

I am not a happy customer. As I cannot get any help to let me set up my Voicemail account.please help me  

140711
Nicki Hall
Newbie
11 hours ago
J
Civilian
JohnRsCivilian
asked in Your Phone & SIM.
Ring time before caller is diverted to voicemail or cut off

When I join ID and receive calls, what is the default time the phone will ring before the caller is diverted to voicemail? Can it be increased, and if so, how, and what is the maximum available time? And if voicemail is turned off and someone calls, how long  does the phone ring before the caller is cut off? Can this be increased, and if so to how long? (I ask these questions because with my current provider, the phone will not ring long enough for me to answer a call from my General Practitioner)

324
J
Civilian
11 hours ago
F
Civilian
fazalkarimCivilian
asked in Your iD Account & App.
ID online account login issue

I have ID 24 months sim contract which was finished this year July and then I bought new id contract and want to keep the old number, Sign up with different email when putted through my last name, DOB And Phone number it says details not exist,

8712
Matthew T
iD Mobile Employee
12 hours ago
D
Newbie
Deep24Newbie
asked in Roaming & International.
countries in free roaming

Hi I’m not sure which countries are included in the free roaming package that is applicable to uk residents. Any help be grateful for as I’m travelling to Paris tomorrowBig thanks!

1296
N
iD Mobile Employee
12 hours ago
Kanwal Akram
Civilian
Kanwal AkramCivilian
asked in Your Phone & SIM.
{ REMOVED }

Hi i have recently bought a sim only deal . But i want to keep my old number .however that pac code hasnt work . How do i keep my number .thisnis id number { REMOVED }

151
andewhite
Legend
12 hours ago
Steven Lingwood
Newbie
Steven LingwoodNewbie
asked in Coverage & Network.
lack of signal for months.

I complained about this subject a couple of months ago and was sent a signal strength checker link which showed signal good, but obviously not good as I still had zero bars on my phone and wife on same network had non. Well a couple of months on and still the same situation. Both my wife and myself are fed up with this situation, we are missing calls and or being cut off mid conversation due to signal. The first month with I’d was no issue at all but now it’s terrible. We are only about 4 months into a 12 month contract but seriously thinking of looking of way to cancel as a waste of time at present.

927
Steven Lingwood
Newbie
12 hours ago
C
Newbie
chmc7462Newbie
asked in Thinking of leaving?
i can't make nor receive calls

I can't make n receive calls now. It's nearly a month n all the days and time spend to rectify it was stressful. Tell me how to get out of this id contract n moved back to my previous network provider. 

1065
N
iD Mobile Employee
13 hours ago
George Lee
Newbie
George LeeNewbie
asked in Your Phone & SIM.
Can't access One Time Passcodes!!

 It appears from other conversations this is a problem with Mobile ID, which sucks because I’m on a 24 month contract with an iPhone 13.  It really feels like a breach of contract if Mobile ID isn’t able to resolve such basic problems as this. What can I do to resolve this aside from moving to another network?? Even though the cost is more, it’s essential that I’m able to receive text messages. Should I try switching to another network then switch back? Would that potentially resolve this?

534
N
iD Mobile Employee
13 hours ago
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