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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

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not receiving text messages

Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet. It's not the first time too (with other services) all of my settings are enabled, APN settings are correct et...

Coverage & Network

Cancelling My Contract - Stolen Phone

My phone was stolen last week and I need to cancel my contract. I have been able to get a new phone on my insurance but I need to cancel my contract that I am only half way through.I can’t remember my password to get into my account but I also cannot receive a code as a I longer have my phone. I als...

Community Archive

Credit file - Missed payments

Hi team,My name is Cosmin George Petcu. I had a contract with you opened in January 2016, a monthly contract, which was set up in place a direct debit so wouldn't have missed a payment. Recently I tried to apply for a loan. I found in my credit file that I have 3 missed payments(November, December 2...

Community Archive

travelling to canada/ USA

This may be a stupid question but I’m going to be in Canada for a month then the USA for 3, can I use my phone for data while I’m there and not get charge extra?

Pay As You Go

Very poor phone signal 4G

Hi since early last week, 13/09/21 my phone signal [4G] is very poor and sometimes cuts out altogether. Up until then I had no issues although never had a great reception. Is there any network problems in my area my postcode is BA1 6QJ. This is occurring on both my android and my husband’s Apple mo...

Coverage & Network

Got text saying Data 100% used - it's wrong

Text received says 100% of data used. I did an online chat and he confirmed 100% used. I’ve checked my ID Dashboard account and it shows 1.21gb used out of 3.98gb. What is happening? How can I get it sorted out? Any help much appreciated.

Your iD Mobile Account & App

Getting a transaction number.

I am trying to register my PAC number. Am being tld tere is something wrong with the details entered. I suspect that this is because I entered the Reference number from my order for the Transaction number. The help articles talk about downloading the ID app but I don’t see how can do that till hav...

Getting Started with iD

Need to cancel 91 year old Mums contract

My 91 year old mother no longer requires the use of a mobile telephone and I am struggling to find out where I can cancel the contract. When I dial the 0333 003 7777 number and enter the mobile number it says the number is not an ID mobile number!!!! Help!!!

Leaving iD

Stil unable to receive DMS

I can see this is a wide spread issue but I cant find a solution. I am not receiving SMS messages from banking apps etc. Ive tried resatarting my phone, checked my number is correct, checked I have no blocked numbers, cleared the cache and deleted and reinstalled the apps. Im still having the proble...

Community Archive

No incoming communications

Hi, just wondering whether anyone can help with this! Just realised that my phone is not receiving any incoming telephone calls or text messages but I can make phone calls and sent texts. When people try and call me it says number is not recognised. Has anyone come across this before? Thanks

Coverage & Network

unlimited data roaming

Hi there!im a new customer, & have chosen an unlimited data plan.From what I can see in the drop-down menus (unlimited isn’t listed), there’s no cap on the data in Spain/the Canaries - can I double check that this is the case before I activate my sim?ThanksJon

Roaming & International

Final demand notice

I have received a final demand notice for my son however this was a sim only deal. There is no record of the number as he used it only for his iPad to call his grandmother. The network had no coverage in her area so we cancelled the account. Would love to pay this final demand but can’t talk to an...

Pay As You Go

I Have No Service

I don’t get any service anywhere

Coverage & Network

Direct Debit date change

Has anybody else has difficulty getting a direct debit date changed. I have recently stated a new job which means my payday has changed, ID will not allow me to change it via the app for some reasons and I am unable to do it over the phone due to 'compliance' reasons. Staff very unhelpful. Having...

Bills & Charges

How do I find out my number without the "Welcome email" or the Receipt

Hi, I just joined and I am so frustrated. Not a good start to this partnership but here goes my last shot with you guys. (I have highlighted the important parts.) I ordered my card on the 7th of September. I got it a few days later. Then I place the new card on my phone as I want to keep my old numb...

Pay As You Go

Got a capping alert & extra charge which I think is an error

Hi just got a capping near my limit notification (during 0845 call) - went in to take a look and it said that I was 80% of my capping limit - I thought it was a data issue so added a 3gb £10 data top up. Now worked out it was because 0845 was not in my unlimited minutes. Can I get a refund/return of...

Pay As You Go

Lost SIM and want to cance

My son has lost his ID Mobile phone and I would like to cancel his contract. How do I go about this cancellation?Thanks.

Pay As You Go

web voucher

Hi I purchased a £15 bundle through carphone warehouse.Voucher code on my receipt but I don't have a clue how to activate it.No options for this on the app.Help please.RegardsMark

Pay As You Go

Consistently poor coverage, Croydon

I am consistently getting poor/no signal in the Croydon/Surrey area. It is noteworthy if it ever gets to 4g. Deadzones are commonplace and mobile data is constantly cutting out. Can anyone help?

Coverage & Network

Bundle Purchase Not Appearing

I have purchased a £20 unlimited bundle but it has not appeared on my account and I am not able to make calls, messages or use my 4G. I have tried calling customer service and live chats but nothing is working. Could I receive assistance with this?

Pay As You Go

First month's bill after increasing allowances

My billing month runs from the 9th of a month to the 8th of a month. My initial contract was £3.99 p.m. My new contract is £6 p.m. I made the change on the 9th September i.e. right at the start of the contract period. I have been charged £7.86 for the month. I cannot see where pro rata arises as I c...

Bills & Charges

Delete iD Community Account and Questions asked

Does anyone know how to delete the iD Community Account and / or the questions you’ve posted? Thanks

Your iD Mobile Account & App

Dead zones

I'm noticing more and more dead zones where calls drop. For instance, the A34 from Winchester to Newbury I could be on a call all the way, no problem. For the last few months I can pinpoint exactly where my call will drop and that's about 4 places. Lots of other places I never had any trouble with h...

Coverage & Network

Security Code Texts Not Being Received

Hi there, I'm trying to reset my password and the security code texts aren't coming through. Ive put in the correct phone number and tested that the phone in general can receive texts and it's fine. Can someone help so I can reset my password and set up my phone? Thank you!

Your iD Mobile Account & App

how do i talk to someone about an account set up fraudulently? i cant get the chat to work no call centre and car phone warehouse unable to help?

I received a SIM and contract I didn't order but is in my name. I need this SIM and contract void. I talked to my bank and they said to try talking to if before a fraud case is opened.

Community Archive

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