My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

Bertie1010 Rookie

iPhone 7 Plus unable to send photos by text

Solved

I am now unable to send photos by text get error message - not delivered. Any ideas?

Getting started

Jak0bi

Bundle error

Question

I have tried buying a bundle through the app a couple of times and it has never activated, I reported this once over live chat and they said they would send it to the technical team, I haven’t had any response and topping up credit is costing me lots of money. How do I rectify this? I would at least...

Plan types, upgrades & plan changes

Cassabells Masked Rookie

cannot dial out or receive calls?

Solved

Sonce this morning I have not been able to dial out just says dialling when ring someone then cuts off and I have not had any incoming calls. I work from home , is there an issue in BL5 area. Also no live web chat.

Coverage

Methanoid Rookie

Charges When Leaving iD

Question

Coverage was dire so wanted to leave. Tried online chat to ask question (14 mins in queue, then they clearly decided they had lasted until 8pm and f**ked off home). So the total lack of service became a 2nd reason to leave. Says I have to give 30 days notice and I am 2 days into a billing period. D...

Bills, allowances & charges

Ant666_2 Rookie

Changing plan

Solved

Hi I'm wanting to change plan. But I'm wanting to know when the change would be effective from and what happens to any unused data I have. Is there a faq about changing plans?

Bills, allowances & charges

jg2182 Rookie

Move from monthly plan to Pay as you go

Question

How do I switch from a Pay monthly plan (well past the contractual period so no problem there) to Pay as you go? There doesn't seem to be any option to do so within the account. 'Change plan' doesn't offer PAYG options. The only other option is 'End plan'. It's important to me to retain the number f...

Plan types, upgrades & plan changes

Dombar

APN setting access

Question

I have changed to ID recently; I am in France and cannot access the internet. I have read the threads on this subject and it seems thqt changing the APN setting is required. The problem is that on my Iphone 6plus the option in settings mobile data network or cellulqr network data is not there. Ap...

International & Roaming

Hollyb Rookie

no sim card

Solved

hi when will my SIM card arrive, I set up accounts and had confirmation and new phone number sent to me but no SIM card which I need to be able to use my phone.

Delivery

ancient Rookie

frustration

Question

I am having problems getting into my Account. the submit button does not work whichever way you try - email or username, date of birth, anything at all. It is frustrating as I cannot see how much I am charged since my charges seems to change whenever ID feels like it, How can I get into my acco...

Bills, allowances & charges

Sophie11855

Calls

Solved

Why do my calls only last 2 hours 1 minute before cutting out every single time. This happens every time with incoming and outgoing calls.

Coverage

Lucie28 Rookie

unable to recieve or make any calls

Question

Hiya really concerned only just recently my phone has not been able to recieve or make calls. I am about to go to paris so really need this fixed asap. My contract doesnt say that i have reached my limit either. Many thanks, Lucie

Getting started

martine

Help getting a PUK code when the live chat line is closed

Solved

i need a PUK Code as i have locked my sim, the Live chat is now closed and so is the phone help line what do i do now?

App and My Account

coxi

Monthly payments

Solved

Is it possible to set up monthly payments using a credit card? instead of a DD.

Bills, allowances & charges

Starkey93 Rookie

Bad signal/not what ID Mobile promised

Question

Since I have been an ID Mobile Customer I ha e had poor signal, extremely poor 2-3 bars I have not had any 4G signal at all all the time i have had the sim, I feel hard done by ID Mobile and feel I was offered a service that I am not receiving is there any rules about offering a great service then g...

Coverage

Mark_G

Emegency calls only - on new phone

Solved

Hi, I have a new SIM, it can make / receive calls & texts with it on my old phone (Alcatel onetouch), but on my new phone "Denver GSP-110" I cannot and get the message "Emergency calls only". I have tried another SIM (EE) I that I know works in the Denver and can make / receive calls & text...

Getting started

MymsMan Masked Rookie

Add-on rollover policy unfair to users

ADD-ON packages are advertised as being valid for a period of 30-days but in practice they become virtually unusable as soon as the current billing period expires. This is because they are always applied After the current months allowance. This is fair and correct for the month in which the add-on i...

Bills, allowances & charges

elinormaysinger

How do I find out what my number is?

Solved

How do I find out what my mobile number is?

Getting started

chopfreak

Monthly Data allowance

Question

My monthly data allowance has gone down from 10gb a month 7gb when I haven't changed anything. I am still being charged the same amount, for less data! I have a monthly SIM only.

Bills, allowances & charges

Ant666_2 Rookie

50mb used?

Question

I have noticed that 50mb has already been used, I have researched this and read that the iD app 'reserves' data. I also read that that data returns when connected to WiFi however this is not the case. Also does this 50mb get reserved each time the app is opened? Thank you Anthony

Bills, allowances & charges

Colouredcrayon Rookie

Sim not working after number transfer

Question

On 3 April, I activated my new iD sim and used the calls and data normally with no issues. A few hours after (still 3 April), I requested to move my old giffgaff number over. My iD sim worked normally until sometime between 10:45am and 12noon on 4 April. At this point the giffgaff sim disabled and t...

Getting started

pfm401

Data Rollover not working

Question

Hello I upgraded my plan a couple of months ago. For the first month the data rollover didn't work, I contacted customer services by phone and they advised that it doesn't work in the first month. I was a little frustrated that this wasn't clear and I lose data rollover by upgrading, but accepted i...

Plan types, upgrades & plan changes

oliverpaul Rookie

No internet, but calls, email and iMessage work?

Question

For about the last week I seem to have no 3G/4G internet. So far as I can tell, this happens each morning, and lasts into the afternoon. I know that it works sometimes as I was out yesterday evening and had no issues. I have tried Safari, Google and Firefox and all do the same thing. You try to loa...

Coverage

montegalaxy Rookie

New phone update costs.

Solved

On SIM only deal at moment - £7/month. Would like to update to new iPhone but costs too much. Could I opt for a higher upfront cost with a (much) lower monthly cost ??

Plan types, upgrades & plan changes

maxleo98 Rookie

A seemingly unnecessary barrier to ordering

Solved

Dear id-Team, I wanted to place my order on a monthly plan, just now and the web formula obliged me to enter a valid UK phone number. This prevents me from being able to order, because I don´t have one yet, since I´m new to the country. What is up with that and can I somehow go past that? It won´t w...

Getting started

Jackrtoogood Rookie

USA roaming

Solved

I’ve seen some customers have older takeaway plans which includes USA roaming. How do you find out if you have this takesway plan? many thanks.

Plan types, upgrades & plan changes

1
2
3
4
...
70

Page 1 / 70

Hikari
5 likes

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

×

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies