My iD

2089 Topics

markcattermole

Community account deletion

Question

Accidently registered for this community account. Cannot find a way of deleting this account

App and My Account

0 3 0

2 hours ago

Robert1994

Robert

Hello

Plan types, upgrades & plan changes

0 2 0

5 hours ago

Jim_Smith

About phone>Status>My phone number: Unknown

Question

Migrated old phone number from O2, everything seems to be working okay, but when I go into Settings>System>About phone>Status, it gives “My phone number” as Unknown. Not a show stopper, but clearly something’s not right. New phone is a Huawei Y6 (2019), and I’ve re-seated the SIM card and...

Getting started

0 4 0

10 hours ago

LeightonHartland

bill payments can I change my bill date

Solved

I’ve got a bill due but I can’t afford to pay it till the end of the month is their a way I can change my billing date to the end of this month when I can afford to pay it? It’s my first bill payment aswell if that helps. Thank you for your time

Bills, allowances & charges

0 12 2

1 day ago

Nikhil P iD Mobile Employee

Tutorial How to prepare your phone for a trip abroad

If you want to use your iD phone abroad, you’ll need to make sure that roaming’s enabled on your account. Here’s how to do this: • Log in to the app or My Account. • Select ‘Services’. • Toggle ‘Roaming’ on. How to use Inclusive Roaming All iD Mobile plans come with Inclusive Roaming. It lets you...

International & Roaming

3 38292 39

2 days ago

Nicholas

Final Payment Date

Solved

[Removed Content] I want g the o know when is my final payment date

Bills, allowances & charges

1 16 1

2 days ago

Me1974

didnt receive airpods with upgrade

Question

Hey I didn’t receive airpods with my upgrade, it said on the website they would be automatically added, they haven’t arrived as yet.

Plan types, upgrades & plan changes

0 5 1

2 days ago

cookywales Civilian

Roaming in Canaries 3 weeks

Solved

I am going to Tenerife for 3 weeks next week. i have checked the fair usage policy znd it would seem i could use an unlimited plan for that time and not have a cap set, is this right "We understand that sometimes you'll want to roam for a few weeks at a time. That's absolutely fine. But if you roam...

International & Roaming

0 21 5

2 days ago

Redr3drobin

Early Upgrade Payment

Hi im due an upgrade on the 5th January, but my phone has broken,if i pay next months bill up front can i get a new hand set sooner?

Plan types, upgrades & plan changes

0 6 1

3 days ago

Cara Adams

Service not activated on network error message

Question

I have a Huawei P20 Lite & my text messages occasionally won't send & a message pops up to say "service not activated on network" I have tried googling the answer to no avail, live chat is busy so can't get on & settings or message settings aren't any help from what I can tell...help please

Coverage

0 358 7

4 days ago

D to the m Civilian

Can’t premium text 65555

Solved

Hi, I can’t text 65555. I’ve got enough in my cap limit and premium services shows as on, and I’ve just turned that off and on, but still no joy… Can you help please? Cheers, Dave

Bills, allowances & charges

0 80 16

4 days ago

SueOli

Upgrade phone and now current one not working

Solved

I upgraded my sons phone (and therefore package) as a Christmas present. He’s keeping the same provider and number. I was told he could continue using his current phone and sim, but today his phone went off network and I received an email telling me his sim is on the way. I got a sim when I bough...

Plan types, upgrades & plan changes

0 29 1

4 days ago

RyLloyd28 Civilian

Wrong data allowance shown on app after plan change

Solved

IMAGE REMOVED Afternoon, I just upgraded to a package with has 9GB data allowance however on my app it is only showing me a total of 6.7GB. Why is this?? Thanks, Ryan

Plan types, upgrades & plan changes

0 12 2

5 days ago

Simone94 Civilian

End my pay pay monthly plan

Solved

Hi there, I would like to end my contract soon. I read a couple of topics about this matter. That`s my plan > Pay Monthly 1 Month - £10.00 I logged in to my account and found out that I joined iD or upgraded to a new plan on 02 APR 2019 and my contract ended on 01 MAY 2019. I believe this plan i...

Cancellations

0 43 2

5 days ago

G4vin

Best way to trial ID mobile to check signal strength

Solved

I'm currently with EE and live in a remote area and only get signal through 4g calling. I'm thinking of switching to ID mobile but I'd like to test the signal strength first with an ID mobile sim (the coverage checker tool for ID mobile like EEs isn't granualar enough to know for sure) What's the be...

Cancellations

0 17 1

5 days ago

sean64roche

Website Checkout Issues

Question

Hi, I’m having problems finishing buying a monthly SIM as the website doesn’t seem to want to go to the checkout stage. I’ve been charged £0.01 several times on my account and can see that those charges have gone through to my bank account but for some reason the website keeps redirecting me back to...

App and My Account

0 15 1

5 days ago

bellm7

switchig to ID mobile - How do I submit a PAC code without my transaction number

Solved

Hello I am trying to switch the ID mobile via the website with the PAC I have been given, however I can’t find the ID mobile number and transaction number on any of my emails in order to complete this. Would you be able to help me with this? many thanks maddy Bell

Getting started

0 8 1

5 days ago

f.s.haynes

Can you get the AirPod offer in an upgrade?

Solved

I’m just considering getting an upgrade when I saw that iD were doing an offer where AirPods come with select iPhone 7, 8 and XR plans. But then none of the deals come with AirPods when I go to choose an upgrade plan. However, when I’m not logged into my account, and just choosing a plan, offers for...

Plan types, upgrades & plan changes

0 17 1

5 days ago

Salota

Keep my iD mobile number when changing from a Phone contract to SIM only

Solved

This is for future reference as I can’t change my plan without charge until August 2020, but when I do I plan on changing from a full Phone contract to SIM only, as I need a cheaper contract. When I do change from my current contract to a SIM only contract, is it possible for me to keep my phone n...

Plan types, upgrades & plan changes

0 11 1

5 days ago

Steve Fuerteventura Civilian

Problem sending emails - "sending failed" message.

Solved

For the last 6 days I've been unable to send emails directly from my mail app on my phone. I always get a "failed to send" message. It's a blueyonder email address, linked to my Virgin Media account. I've checked the outgoing mail settings and they seem correct. I can receive emails ok. If I go o...

App and My Account

0 17 4

5 days ago

Amurphy7

Waiting to see if I have been accepted

Solved

How long does it take to hear back if I've been accepted for a mobile contract phone that I have ordered

Getting started

0 300 5

5 days ago

The_Viking

Multiple iD Accounts - view in one dashboard?

Solved

Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard? Thanks

App and My Account

2 29668 51

8 days ago

Rebeccapritchard Civilian

Upgraded phone and was sent a new sim?

Solved

So i thought that if you upgraded your phone, you kept the sim you were currently using? I've been sent a new sim alongside my new phone so very confused as my old sim fits in my new phone etc.

Plan types, upgrades & plan changes

0 59 5

8 days ago

geowar

How do I Cancel an upgrade

Question

My original contract runs out in January 2020. I wish to cancel the upgrade contract and phone (I am in my cooling off period) The phone I can take to a local Carphone Warehouse. How do I cancel the new contract and just let my original contract come to an end.

Plan types, upgrades & plan changes

0 15 1

10 days ago

Fuzzy Dunlop Rookie

Pixel 3 xl wifi calling and volte

Solved

The pixel 3 xl is capable of of wifi calling and volte. Typing this into the dialer *#*#4636#*#* shows its disabled on id mobile. Can you please whitelist it, I have crappy signal where I live and wifi calling is a must.

Coverage

1 517 16

10 days ago

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Tutorial How to prepare your phone for a trip abroad

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