My iD.

Samsung galaxy s23 FE. My physical sim stopped working. Attempted to install esim, but that didn't work. Just visited a Currys to get a replacement physical sim. I've inserted it, logged in to ID account and, when prompted, typed in the new SIM number. I get an error message saying the sim is already activated. I've gone through the activate process several times and get the same message.

I recently moved to ID Mobile and can’t believe how bad the coverage is. My calls are constantly dropping out and people can’t hear what I am saying. I notice that there are lots of people reporting the same thing within this community. I am going to report this to Ofcom as I’m currently paying for a phone I can’t use! Hs anyone has any luck with this (or found a solution)

Hi, my phone is a Samsung A34 do does not support Esims. Does IDmobile do a data package for the Phillipines? Could do with a preloaded physical sim card with data for the phillipines. When I am settled at the hotel, I can buy a Phillipines sim card. All advice, comments are welcome. Cheers in advance. Paul

I lost my phone and so blocked my SIM so that I would not get additional charges. I then found my phone the next day and so unblocked my SIM via the app. However, I still cannot call, text or use mobile data. It says no service. I have tried reactivating the SIM, however it says it is already activated. Has my account been barred? How do I fix this?

I bought a SIM only for my daughter on Mon 11 Aug with a switch over date of Mon 18th. However yesterday, Wed 13th the switch over happened and I hadn't received my SIM yet. My daughter now has no service. I went to my local Currys store this morning and picked up a replacement SIM, however I cannot activate it because my daughter does not have any service to receive the confirmation code. What can I do to activate the SIM?

My mums number should have been transferred yesterday and it hasn’t customer service bot is useless and the security form isn’t working, does anyone have a telephone number or email I can contact them on

I have just switched to ID Mobile. I am currently not able to receive OTPs (one time passcodes) for a number of apps - these include banking and security apps. They have my correct number and I am able to receive normal messages. Please advise.

Hi, I’ve recently switched from Voadafone to ID but I’m not receiving any text messages. I need to sign back in to a few apps and I can’t do it because the verification text isn’t coming through. I kept my old number so I think it may be to do with that. I’ve tried turning it on and off multiple times but it hasn’t worked. Any ideas? Thanks

On the ID Mobile Roaming page here: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges It doesn’t say how much texts are to receive in Andorra. Are they free?If they are, then please change the webpage to show so. As it shows pricing for calls received. And are there any roaming packages available to buy for Andorra?

I can’t make or receive calls. I have dial assist WiFi calling all on I get text message to tell me I have a missed call but can’t call back or goes to voice mail if I switch my phone off and back on I can make a call but then goes back to not able to make or receive calls

The app says I have unlimited data, but I am currently overseas and know there is a 30gb cap. my bill shows my usage, but I can’t find current usage.

First it says: From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip! Then it says you are limited to 30GB if you purchased or upgraded after June 2023. Then it has a clickable arrow pointing up for people who bought prior to June 2023 and a clickable arrow pointing down for people who joined after June 2023. If you click on either of the arrows nothing happens. Then there is a list of charges for people who roam for more than 63 days in 4 months, but immediately below that is notice saying: Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge. If the fair usage policy no longer applies, then surely whether you joined or upgraded before/after June 2023 is irrelevant? If the policy no longer applies only to people who joined before June 2023 then it should say that, instead of just “Our open data fair usage policy no longer applies.” Anyone reading the page is going to come away none the wiser.

I’m unable to send and receive text messages properly. I can send text messages but then I get a not delivered error message, however the message gets sent. I also don’t receive text messages from people too. How can I resolve this?

Is there any update on iPhone getting RCS on iD mobile? I was unaware that iD were just not bothering to enable it, and am considering cancelling my contract over it.

Hi, I get this message when trying to activate my 3 months free Apple Music: "Apple Music offer UID missing or incorrect". Can you help?

I want to use Internet in france for a 80 day trip

My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T

Hello Yesterday I received a call from someone claiming to be from I'd mobile fraud dept. They said someone had logged into my account and tried to buy an iPhone. They had my full name and postcode and called from a withheld number. They said I had to give them a verification code to have the iPhone order cancelled. I didn't proceed further with the call and am wondering whether this was a legitimate call or not? Thanks

I am looking to get a new phone and sim, and the one I am looking at says it is available on 9th September. if I was to order today, would the contract start from the 9th when I am assuming it will be shipped? Or today as the first payment is taken?

We have 4 phones with ID mobile, all are saying mobile network is not available and we are unable to use them. The site is saying that the call and service status is normal. Is the Network down? Also, I can’t find a help line number to contact.

My number has just been ported in, but my eSIM still shows my old number (or blank) in My Number on my iPhone. iMessage won’t activate. Please refresh or re-provision my eSIM so it broadcasts my new number to Apple’s activation servers.

Hello. i cancelled my account at 02 and sent you the PAC number they sent me. I cancelled the direct debit with 02 only to receive a message from 02 asking why I’d cancelled as my account with them is still active. phone calls later, they say you haven’t sent the PAC number to them so they can cancel. they’ve sent me a new PAC. please advise Thanks.

As the title says, my contract started on 11/10/23, at the moment I am only being offered phone upgrades. I want to switch to a 1 month rolling SIM only contract, at what date will this option be available to me?

Please can you send all notifications to my new email address { REMOVED}. I have changed address on account but still receiving notifications of bill to old email address which i understand will be closed soon

Iv been billed £35 and didn't work