I have recently moved to New Zealand for 6 months. In an attempt to keep my UK phone number I chose to continue to pay my monthly fee while away. While I am here, I got an eSIM with a New Zealand number. This set up went well and in the Setting>Network and Internet>SIMs section I could see my two SIMs both active. Then I set the New Zealand SIM to be the primary for calls, texts, and data. While doing so, I accidentally flicked the toggle switch on my UK ID provided SIM to the off position. Rather than being available to switch back on, it completely disappeared from the list. I have attempted to take the physical SIM out, reboot the phone, and then reboot again with it back in place however this changed nothing. For context this is on a Google Pixel 9 which can handle multiple SIMs. Any assistance would be appreciated. 

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options. I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩 (A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)  Thank you 

Esim replaced but I can not make or receive calls or messages. Internet works ok

I've had to request a change of my number because of harrassment. I've been on live chat to ID mobile and quoted the police incident number. How long will it take for the new number to be active ? 

Calling using Wifi is not working in my work place . I tested network settings, changed SIM card , changed phone from iPhone 15 to 17 pro and still not working ,but only in work place . I contacted IT service at work , they did some test and didn’t find any blockage. WiFi Service signal is fine . I can’t call anyone, when I try to call nothing goes through but on the other side the person receives a  phone call from me but answering they can’t  hear me  and they are unable to call me .But I am receiving text messages . I even went to Apple Store , they did some tests , all is good. Any ideas ? It’s frustrating, I have kids in school, and school is unable to contact me if they need to . 

Hi. I'm having the same problem as many others before, as the app doesn't accept the Tel no linked to my account and as a result, I cannot get into my account. Please help! 😊

I seem to be unable to receive calls from other networks.

I have changed paydays and I need to change my payment date for bill as I get cut off every month. I should have seen this coming when they screwed up at the start of my contract 

I am in France and my data has run out after just three days . I don’t understand how this is possible.

Hi I would like to see if it is possible to put all my services back on. I had an unexpected emergency this month and had a death in the family unfortunately so could I have my services out back on if I promise to pay double on the 30th of January. I’d also like to change my payment date to this date 

I upgraded handset on the 02/01/2026 with the delivery due date being the 05/01/2026, DPD never came, wasn’t given my 1 hour slot, so rescheduled for the next day, same thing happened, so I rescheduled again and so on up until the 14th, I then contacted ID saying my parcel tracking is stuck, its never out for delivery please help, they had told me the handset had been return to Curry’s for some reason and they’re sending it to back office to investigate, so I wait the 48 hours or so they told me before I should contact them for an update, this was 17/01/2026, they told me that they are going to get Curry’s to send it back out on Monday 19/01/2026, that I will receive new tracking and I had been credited £10 for delays, bare in mind that I haven’t seen my handset for over half of the month and the £10 awarded credit doesn’t even cover a quarter of the bill, so here I am on current day (Wednesday 21/01/2026) with no email telling me that Curry’s have dispatched the order so I got in t

Hi all. I closed all 3 of my id mobile accounts in september, and settled all of them in full. Since september on a monthly basis id mobile have been issuing non payment reports on my credit file for £1 even though all my accounts are settled. Has anyone else had the same issue? Ive raised it as a complaint but as yet have not heard back. Not sure how to resolve this. Thanks all.  

Hi,i recently got a new sim from idmobile but forgot to include PAC number before ordering.how can i get my old number in this new sim.please help

Hello, I have requested a leaving cost calculation on 7th Jan. It said final bill would be £73.49 when I have gone to request it again today it says it will be £97.13 does anyone know why this is please?

could my number get transfered over any earlier and how do i get my 35 cash back 

I can’t send or receive texts or make phone calls outside of my home 

I changed my DD date to the first of every month yet nothing has been taken from my account in two months - what is actually happening I have a newborn and can’t be dealing with the hassle of going in manually paying the bill. What’s the point of having a DD set-up? 

Hi all,I have followed the instructions and dialled 123 and then get an automated prompt to call using my phone which I'm doing to set up my voicemail stuck here as I can't now set up.my voicemail your feedback is  appreciated thanks I advance 

Hi I took a esim out on the 14th of January, the signal is bad in my home so I need to to cancel it. In the terms and conditions it said I could cancel within 14 days and just pay for it pro-rarta , I just canceled it and it says 21at of feb? thank you  

I've only been with iD a few months and have been impressed up to now. eSIM delivery and activation was a breeze, good prices for SIM only and roaming too.However. Whilst away in Paris at Christmas, my phone was stolen!Obviously pretty upset, expensive phone, abroad and day before new years eve. Everything was on my phone, all tickets, and the route to mfa for all my accounts etc. After tracking my device 1.6km across Paris from wife's phone I realised it probably wasn't wise to confront whoever pinched it after tracking to a very unwelcoming bar/betting shop (bad people gathering place) so promptly turned around so as not to get stabbed for new years.  iD we're great. I used the automated service to report phone stolen where the prompts tell you they will bar sim and block the imei. Awesome. Indeed after going to great lengths to prove I was who I was via live chat, iD support confirmed again all steps taken and device blocked and got me a new eSIM which

My bill has doubled from £8 to £16 with no red on my bill. Can you explain why?

Hi all,Been ID customer since 2023 and I used to use flawlessy all the service I needed, inculded an Italian Identity Service to have access to all the portal that required ID Verification (Tax Office, Ambassy portal for documents). I did use the service last year this time and had no issues. Then this summer the OTP form the Identity provider stopped suddenly to be received in my inbox. I tried to get in touch with this provider and they confirm that from their system I do receive the TEXT, but somehow it get stopped so I don’t actually receive it on my device.I have a samsung 25ultra and all the rest of the OTP are working fine. only with this app.  Followed every single step by the guide found on this community but without any success. Now I’m very stuck as I need to have acces

Unable to receive incoming calls whilst in France 

I have had a contract for the past 24 months with ID mobile costing £42.66 a month. My direct debit would come out on the 20th of every month. On the 16th of this month, I upgraded my contract to a new plan costing only £7 a month. However when the 20th came around, I was still billed £42.66 through my direct debit. With the pro-rata explanation on my billing page, I was not expecting to be billed at all this month (as I was roughly £24 in credit). Do I need to cancel the old direct debit and create a new one for my upgrade? If so, how do I go about getting a refund for this? 

i ordered 2 new phones / contracts last week, one was to be delivered this week and the second later in December. my 1st phone didnt arrive. DPD advised it was last scanned in thier network 23rd Nov and nothing after that, and that i should call ID mobile so they can initiate a parcel search with DPD, and that i cant do that as i am not the sender. mutilple calls with ID moble and i have not been able to get a search initialted. i get pushed from ID mobile to carphone warehouse and back. how can i cancel. the phone i a present and i am running out of time to get it. of ID cant sport it out i need to order from other provider while it is still possible to recieve the new phone on time.