Shop

Ask a question
Log in / Register

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

8318 Topics

Recently active

Most replies Most views Newest first

Can't make phone calls despite having unlimited minutes

My plan comes with unlimited minutes and texts. However, when I try to make calls I am told:‘You’re currently unable to make any calls as you’ve reached your capped limit.’Please advise. I can never get through to a Live Agent to help and the automated Chat Bot is beyond useless. Really frustrating.

Bills, Allowances & Charges

no Phone calls allowed emergency only

emergency Calls only. I live in central London and surely I must be able to make phone calls?Am disabled and the doctore couldnt contact me? Phone is 3 years old.Help.

Coverage

PAYG enquiries

Hi, I’m considering switching a family member over to iD’s traditional pay as you go as Three have upped the prices on theirs. I have a few questions about it though:Is there any minimum top up frequency? (1pmobile require you to top up every 4 months) Will iD up their prices according to Three’s ch...

Pay As You Go

Any one else been waiting

Been waiting for my credit check.3 days now what a.joke.

Getting Started

Over charge

I have been charged 33.00 instead. Of 13 I nornally pay and I don't understand why and I can't even see why on the pdf of my bill

Bills, Allowances & Charges

Payment taken but account still not active

Hello my account got suspended but I’ve made a payment and my phone is still not working. I’m currently working from home and need my phone

Pay As You Go

Paid my bill but services are still not restored?

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

Bills, Allowances & Charges

Article Capping explained – how to adjust your cap (Updated 1/10/18)

Bill Capping is a feature on all iD plans. It puts a capped limit on your out-of-plan spend, so you’ll never get shocked with an unexpectedly large bill. So, if you use up an allowance and start getting charged at our out-of-plan rates, you’ll get stopped from spending any more when you reach your...

Capping

Article Freephone & Other numbers

Freephone numbers Call to numbers starting 0800 or 0808 Free Other numbers Personal numbering services (starting 070) per min £2 Pager calls (starting 076) £1.22 Corporate numbering service (starting 070) per min...

Pay As You Go

proof of usage

I lost my phone today and I contacted yourself through the web church asking for a proof of usage and a proof of barring off the device documents however I have been told that they are not able to provide them and that I have to contact you to request these two documents. I need these documents for...

Getting Started

Calls keep cutting out

Good Afternoon, I have recently switched to ID mobile and am experiencing problems when making / receiving calls. I am on the call for a few minutes and then all of a sudden the line goes dead. I can phone the person back no problem however this is extremely frustrating as I need to use my phone for...

Coverage

IMEI number of stolen phone required

My sons phone, which I pay the account for was stolen, I no longer have the box to it, I would like the IMEI number for it so that I can report it to the police.

Pay As You Go

Poor Download Speed / slow 4G

Hi everyone. I’m not all that familiar with mobile data. I have an ID mobile sim and my wife has a virgin mobile sim. Using fast.com, my average download speed is ~1 Mb and my wife’s is ~12 Mb in the same location (home). Is this simply due to virgin mobile having better signal at our home? I woul...

Coverage

Leaving iD Mobile? Don’t cancel your Direct Debit!

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile, we’ll be sorry to see you go.One of the most important tips we can give you when you leave is this: Please don’t cancel your direct debit. Doing this does not cancel your iD Mobile plan.If you’ve cancelled your Dir...

Cancellations

I have forgotten my phone number, I need help please

I have forgotten my number that I want to cancel. I need to speak to someone as I have cancelled my direct debit. I cannot access live chat as I do not have the number. I thought that I had already cancelled it years ago. I would like a refund. Many Thanks

Cancellations

network coverage sound quality

I am using iPhone 8. I am new to the iD network and am asking if there is a network problem. The sound quality is very poor or none existent when receiving or making calls. Thanks

Coverage

need a new sim

How do I get a replacement sim for a Huawei y6s

Pay As You Go

cancel my contract

I want to cancel any id mobile contracts I have

Cancellations

Billing

I have upgraded on 19th and I was told that my old contract has been cancelled instantly, 2 days later I found that I was charged my old contract amount. Then charged £35, the App says that next month I'll be charged £39 which is more than my new contract. Can you explain, why I'm being charged all...

Bills, Allowances & Charges

overcharged despite cap

Hi, I have been overcharged 3 months in a row (Nov, Dec, Jan), despite there being a 10GBP cap on my daughters account.I would like a call from an ID Mobile customer service representative to discuss this as soon as possible pls, as there seems to be no other way of resolving this issue.My understan...

Pay As You Go

Cancel within 14 days cooling off period

Hi, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? I have tried to call but am cut off, and no live chat. Your service is diabolical.

Cancellations

Cut off and need phone

Been cut off as can't pay until end of the month and need phone for work. No helps can't call your customer service as not operational and no online chat.! This is beyond a joke now

Bills, Allowances & Charges

sim replacement - lost SIM

i lost my sim card i need it to be replaced ASAP.

App and My Account

I cant cancel my id contract as i dont know my number or anything.

How do i cancel my id contract i dont know my number or anything customer services is a complete waste of time i just want too cancel a service ive never used and getting billed for. just cancel it already.

Cancellations

Going round in circles trying to cancel within 14 days

Website directs to live chat, live chat directs to My account online which only has the opyion to cancel with a 30 day notice hence charges would apply. I am within my 14 days. havent even used the sim. i only put it in my phone to allow me to receive the code to set up an onlibe account.Glad i didn...

Cancellations

Page 1 / 333

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number)

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies