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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

11924 Topics

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Getting Started with iD

Switching to iD?

Switching to iD can save you money, because it stops you being charged for your old and new contract at the same time.Once you’ve received your SIM card, switching to iD is simple. Here’s what you’ll need: PAC (if want to transfer your number to iD) or STAC (if you want to switch without your old number):Using your old SIM, text PAC to 65075. Your PAC will then be sent to you by text. Using your old SIM, text STAC to 75075. Your STAC will be sent to you by text. Existing mobile number:This is the mobile number from your old network - even if you’re not looking to keep it.Transaction number:This is a 9-digit number that can be found in your ‘order complete’ email, in your ‘Contract Summary’ email or on your paper invoice. Here’s a few examples of where you can find your transaction number: Purchased from idmobile.co.uk: iD Mobile Contract Summary Email (Example)Order Complete Email (Example)   Purchased from Carphone Warehouse:Carphone Warehouse Contract Summary Email (Example)  Purchas

962412
Rory
iD Mobile Employee
5 days ago
Marcus Domleo
Newbie
Marcus DomleoNewbie
asked in Upgrading or Changing Your Plan

Can't use available data after changing plan

Hi,I have switched my accounts four days from the of the billing cycle to a new plan with more data. It says the data between the two plans is allocated on a pro rata basis until it goes to a completely new month when everything is one the new plan.When logging in to the account, it tells me that there’s about 3.8 GBs left on the account after doing the pro-rata. However I cannot connect to the internet (roaming abroad) now if using mobile data, it’s treating it as if the data has run out on the old account despite indicating there is 3.8 GBs left because of the new plan.Can’t get any live agents to sort this out as the link never works/connects. What can I do to get online?

1
Rory
iD Mobile Employee
7 days ago
Jordan Barlow
Newbie
Jordan BarlowNewbie
asked in Coverage & Network

Data Roaming

I know that the primary reason for using data roaming is when your travelling abroad.I have poor signal using my ID sim card where I'd constantly have full bars with my previous provider.In my phone settings I've enable data roaming and under the select network operators manually setting more UK networks have popped up.Does this mean If I set it to automatic that I can use other UK network operators in areas that I'd otherwise have a poor signal with ID, if so would this incur additional charges as UK is not listed within the band 1 or 2 countries list.Or is data roaming strictly for abroad and has no effect within your own country?Had 4 bars with EE and now I have 1 bar in pretty much every location, this is a brand new sim/handset with a transferred number so possibly a faulty sim? 

2
Rory
iD Mobile Employee
7 days ago
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