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"Sorry, your service does not allow access to this number"
When you search on here, this seems to be a top issue. All issues eventually have a “this has all been sorted, please reboot your phone” Clearly this is a known fault on this network. Online chat have had me checking all settings, resetting settings and changing sims into another phone. Don’t waste your time doing this, ITS NOT YOU PHONE. its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes. Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t. I then had to wait until 9am for online chat to open. Out of the 3 people I have spoken to, its would seem this is a new thing. Please search here, its happened to many people. My point for writing this was to try and save anyone the hours I have, waiting in queues, changing settings and trying to send me on a goose chase. I was even told its the sim, your need to go to Currys to get a new one then come back on line to register it, or we can send you one. What to do Call the complaints team (using someone else's phone) 0800 049 2402 or using WIFI talk to a agent on chat and straight out ask it to be referred to the Technical team. No network setting reset will fix it. Unfortunately this has left a really bad taste in my mouth and I will either buy myself out early or roll till the end of my contract and never come back. ID mobile has no help when things go wrong outside of office hours, you have to hope someone has the solution on here, which doesn't work in all situations. Oh EE I miss you, I forgive you for your poor signal, at least I could still make calls. Nowadays mobiles are a important part of life, I use my for my business, I am losing work because I can’t even divert my number. Its not so bad when I have WIFI as I can use whatsapp to communicate but outside, its an expensive torch. So I sit and wait, I guess for an email as they can’t ring……….. Good Luck to the next person that has this UNIQUE FAULT!!!!
DPD never attempted delivery, and now ID Mobile won't let me cancel, despite being within 30 day cooling off period
I thought I’d post here to see if anyone else can help or offer any sort of advice on this headache. I ordered a new contract for an iPhone 16 on the 1st July, it was dispatched the same day, but the next day DPD emailed to say they had my parcel and would send me a time slot for delivery… but they simply never did. The next morning, I checked the tracking again and it said my package was undeliverable and to contact Currys/ID Mobile for further advice. So, to reiterate, this was not a case of me having missed the delivery, or it being left with a neighbour/safe place and going missing. DPD never attempted delivery. It never left their depot. I contacted ID Mobile on the 3rd to raise the issue, and was told someone would contact me within 48 hours to sort things out. No one did. I contacted them again 6th July, and was once more told to wait 48 hours for someone to contact me. No one did. I contacted them AGAIN on 8th July. This time I was told they would submit a formal complaint on my behalf, escalate my case further, and offer me £15 off my first bill, and that this would definitely be sorted within the next 48 hours. Once again, nothing was sorted, no one contacted me. I repeatedly requested a replacement phone be re-dispatched ASAP, they were given ample opportunity to resolve the matter and keep me as a customer. I contacted ID Mobile again on 11th July, extremely annoyed at this point and having lost all faith in their customer service. The agent revealed to me that the last update to my case was on the 3rd July, showing that the two agents I spoke to on the 6th and 8th just outright lied. Nothing was escalated, no complaint was lodged. I stated that I would be cancelling my contract if I didn’t receive notice of a replacement being dispatched later that day. Of course, that didn’t happen. I then received an email from someone on Saturday 12th to apologise and say that an investigation with DPD had then been opened, and to now wait 6 working days for the outcome. I replied requesting to simply cancel my contract, stating my rights and how the DPD investigation is an internal matter, as I’m still within my 30 day cooling off period, and they are now in breach of contract. They’ve replied and are refusing to let me cancel my contract until the investigation is completed. I’ve raised this issue with trading standards and have been given a reference number. Has anyone else who’s ran into a similar issue found a way to resolve things without going through lengthy legal processes? At this point I have zero interest in remaining with ID Mobile as I have no faith in their customer service whatsoever. I just want my contract cancelled and my upfront payment refunded, yet they’re refusing to do that until the investigation with DPD is completed.