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Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

2138 Topics

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Bonniejane

former customer

I just stopped few months ago my contract as I was in Malawi for 6months and ID mobile doesn’t work there. I’m coming back to UK and I would like to know if I need get a new sim? Or would it be possible as it was just 2 months ago to use the same SIM card 

Plan types, upgrades & plan changes
6 0
B
4 hours ago
Nina76

My old sim wn't work in my new Doro 1370.
Question

Hi  I have bought a Doro 1370 for my gran to replace the Doro 6520. The sim is not working in the new phone, it won’t find a network. Can you advise? Thanks Nina

Plan types, upgrades & plan changes
7 1
Rank
22 hours ago
G
Rank
Gavvagav Civilian

Is this normal for the app
Solved

Hi folks.  My 1st bill was due out yesterday but nothing is showing on my online bank account and I've just checked the app and it says I've not paid my bill and now I'm overdue.  I agreed to direct debit and gave correct bank details,i even received my agreement letter. There's always money in my a...

Bills, allowances & charges
28 2
G
Rank
23 hours ago
D
Rank
davidc Civilian

No Service During Number Port
Question

Hi, I have asked IDmobile to tranfer my Vodafone number (via PAC code). I have lost network with Vodafone and I have entered my new sim into my mobile but I have no network with IDmobile either. I made the request today and understand that the switch will take place tomorrow however,  I thought I wo...

Getting started
12 2
D
Rank
1 day ago
S
Sliznit82

No completion email

OK so I placed an order in the week, had 1p taken from my card to pass to security check, left £9.99 on the card for the price of the handset charge. Had an email to say order complete, but havnt heard a thing since. 

Delivery
6 0
S
1 day ago
L
Rank
laskes Civilian

New SIM, no service or very bad signal
Question

I got a new phone so gave my old Iphone 5 to my kid and purchase PAYG Sim card. It took a while to get this set up and activated. We live in a major town with excellent phone signal everywhere but iD Mobile signal is barely one bar but mostly “No Service” (but parents contract phones with O2 and Vod...

Coverage
42 6
L
Rank
2 days ago
Rank
Haze999 Civilian

brexit roaming in eu
Solved

I am in the Canary islands in Feb, just after the date of Brexit. What is happening with EU riding data, calls and texts? Still in plan? If so until when? I need to know, I am going on holiday.

International & Roaming
22 3
Rank
2 days ago
Rank
Cassabells Civilian

cannot dial out or receive calls?
Solved

Sonce this morning I have not been able to dial out just says dialling when ring someone then cuts off and I have not had any incoming calls. I work from home , is there an issue in BL5 area. Also no live web chat.

Coverage
274 12
Rank
2 days ago
H
Rank
Hel Civilian

Communication cuts during calls
Question

Hello, I just changed from another operator to pay less however I have communication cuts during calls, that I never had before. I see only one barre of signal, when I always had full barres. When I check the LTE status I have : RSRP = -120 RSRQ = -14 RSSI: -87 SINR = -1 During a call: RSCP_CIPH = -...

Coverage
22 5
Rank
3 days ago
Charleyvictoria

Order Status
Question

Hello I received this email about a phone I ordered does this mean I have been accepted as I’m getting confused Thankyou!       Hi Charley, Success! You've placed your order with iD, and your order reference is ********. Your order is now being processed, and we'll email you as soon as your item has...

Delivery
31 1
Rank
4 days ago
C
callumpwdownes

Double charged
Solved

To whom this may concern, I have paid my monthly fee a few days ago, only to be charged again today for a further 49.99. I do not understand why I have been charged twice and would like the money to be returned if possible please. Thank you, Callum Downes

Bills, allowances & charges
43 1
Rank
4 days ago
S
shaneo1995

Return of mobile not confirmed
Question

Hi there  Recently requested to return a pay monthly mobile deal before the 30 day period it was marked as received by the tracking on royal mail friday but I have received no confirmation from id and my 30 days has now expired is this normal to take this long after receiving the phone   Thanks

Cancellations
16 1
Rank
4 days ago
C
Confused2017

contract accidentally closed
Question

I was just looking to see how much it would cost if I was to leave Id early, I never actually proceeded with it but now all of a sudden phone has been cut off a month later with a message saying my contract was ended early by myself which it wasn’t? I need my phone to be working as a matter of urgen...

Cancellations
15 1
Rank
5 days ago
Rank
Sam79 Civilian

network error when trying to make a call/send texts
Question

I have a bundle that hasn’t run out yet but I’m unable to make calls ( the phone says I have no credit) and send texts. I have tried my sim in a different phone, I had the same problems. I haven’t changed any phone settings either. It was literally working one day and not the next. I have a strong n...

Bills, allowances & charges
48 7
Rank
5 days ago
T
Rank
TerryA Civilian

Some bizarre has happened to my data allowance
Question

Two days ago I received a message saying I had used all my data (1.3GB) and I need to purchase more. This is bizarre because my usage and behaviour has not changed. I normally use no more than 100MB per month and rollover 900MB. At home and work I used WiFi and when comuting I use WiFi on the train....

Bills, allowances & charges
43 3
Rank
6 days ago
Chrisd123

cancel my sim only contract
Solved

Hello,    i currently live abroad and need to cancel my rolling sim only contract. When i log in and go to end contract it doesnt have another button for me to continue this process.   what should i do? please could you provide step by step instructions because on the website it leads me to a dead e...

App and My Account
64 2
Rank
6 days ago
Rank
gearbox162 Sidekick

What phone's the biggest upgrade from the Galaxy S8?
Solved

I love my phone but I’m also enthusiastic about other types of phones. If I upgrade, which of these 4 mobiles would be the biggest upgrade? Samsung Galaxy A70, OppoReno 2z, Samsung Galaxy A80 or the Galaxy S10e?   This may not happen...

Plan types, upgrades & plan changes
50 4
Rank
6 days ago
M
Rank
MJC Civilian

10/01/20 Outage Marlow Bottom
Solved

Normally a good signal here, now mainly emergency signal, is there a way of checking if there is a problem locally?  

Coverage
29 2
M
Rank
8 days ago
M
MrsPhillips

wondering if ID Mobile is intentionally rubbish or incompetent?

I cancelled my contract with ID Mobile on June 23rd. Since then, I have had to cancel my account a further 2 times - which joyfully included being told that I DIDNT actually cancel my account (despite having already set up another account with EE - so why would I do that, exactly?), and yet I am sti...

Cancellations
258 4
Rank
8 days ago
R
rsmith07

miss call text alerts.
Solved

Hi guys, I haven't ever received a text to alert me that I've missed a call when the person hasn't left a voicemail. Theres another thread which seems to suggest this is something idmobile do provide. is this something that needs to be set up?

Coverage
124 3
Rank
8 days ago
L
Leedsgirl

Patricia
Question

Having left iD for a short while I then came back and tried to re register, it is impossible, I kept my old number so have no new one which the site keeps asking me to input. I use a computer so do not want the mobile app. When I try to re register as soon as I put in my phone number it takes me bac...

App and My Account
18 1
Rank
10 days ago
S
Slydinero1

cancellation
Question

I ported my O2 number to ID when I visited London.. I was told it was gonna work in where I live Andover.. and it still didn’t work .. so I called the ID company and could be able to cancel it .. and yet still my account was debited and money was taken from my account even though I had the contract...

Cancellations
12 1
Rank
10 days ago
R
Rank
ryanig Civilian

i need to pay my terminated bill off, but i cannot call the payments number to make the payment
Question

my bill was just terminated. i have the money to pay it off fully, but i dont have a proper account with ID so the only way i can possibly pay is to call up the customer payment line, however since my contract has been terminated im sure thats the reason i cannot make any calls to the call line. 

App and My Account
10 2
Rank
10 days ago
E
Rank
emerion Civilian

Customer Services PIN
Solved

My welcome email includes a temporary 4-figure customer services PIN, which I want to change. The only PIN option that I can find on my account is to change my logon from a password to a 6-figure PIN, so that’s not it. Excuse my stupidity, but I just can’t find a 4-figure customer services PIN on my...

App and My Account
236 7
Rank
11 days ago
I
Rank
Iancooke16 Civilian

Airtime Rewards
Solved

Why is Airtime Rewards not supported by ID?  

Bills, allowances & charges
51 2
Rank
12 days ago

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