My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

James989 Civilian

Roaming issues

Question

Hi all, having an issue connecting to the internet over in Poland. I'm running a one plus one. I've sought to set up an APN but when I try to save it it doesn't save( though I have 4 different APNs for three (currently connected to the one marked 3 internet)). Roaming is enabled both in app and on t...

International & Roaming

Janeyyooboo

bills

Question

Im finding it to expensive so what can I do please

Bills, allowances & charges

HCHT Rookie

Can't send texts to 88008

This issue is also present for cross country trains ten minute reservation system on 88008. Can ID do what ever needs to be done to add it their end?

Bills, allowances & charges

Rinaroo93

Rubbish signal

Hi there, I've been with ID for a few months now with a Huawei P20 Mate Pro and I'm becoming incredibly frustrated with how atrocious the signal is. I currently have 4 bars and WiFi calling enabled however every time I make a phone call I struggle to have even the smallest of conversations without...

Coverage

Simon J Civilian

International Usage in Spain

Question

I'm currently in the Balearics with my family, all of whom have phones on ID. However, I cannot seem to call any of them. When I do try to call all I get is a voice message stating that "the number you have dialled has not yet been assigned to a client" and I'm thus unable to contact any of them by...

International & Roaming

Tash Rookie

unable to send text messages

Its been over a week I am unable to send any text messages. I was told by your support team that I need to switch to 4g as the network in my area " apparently "is "down" or "under repair" God knows. My phone is an Android phone the model is a One plus 3T. Please give some solution to this as I am...

Coverage

Jroly81

multiple sim

Question

I Have just joined and got a 30 day contract sim only, for my son. Im really impressed and would lime to join myself. Can I get another sim on the same account?

Plan types, upgrades & plan changes

Elenaidmobile

SMS & Calls not working after porting number

Question

Hello I changed companies from 02 to ID and ported my number. I received a message saying that this was done on 12/8. It's been a week and I still cannot receive or send texts or make or receive phone calls from numbers that are not ID. Can you help? Thank you! Elena

Getting started

drednought99 Civilian

age verify my number

Question

how can i age verify my number

App and My Account

davemcl

Changing name, gender, and username

Question

I've recently changed my name, gender and title and it seems I can't update any of these on the app or the website. Also my username on both the app and this community contains my deadname which I'd really rather not be exposed to ever again. How can I change these details? Or if I can't who do I co...

App and My Account

RichardM Civilian

No number on SIM card

Question

I've just received a new SIM card from ID. I've inserted the card and restarted my Android phone. The SIM is identified and connects to the ID network, there appears to be a connection but there is no number displayed in the phone settings and 'Unknown' is displayed. Service state is 'In service' an...

Getting started

Dmitchell87

Bill Outstanding

Solved

Hi all, Can anyone help me here please i have an outstanding bill of £18.99 which im looking to pay tomorrow 17/08/2019 but wanted to know if they would restore my services till tomorrow. I normally pay with no problem but ive had problems with my bank so its messed everything up. Kind Regards Don...

Bills, allowances & charges

nj9211

Keep my ID number

Solved

Hi I requested for terminating my services with ID in May-2019. But want to resume the services with the same number. Is it possible? If so how should I request for it Thanks

Plan types, upgrades & plan changes

Lirogiro

phone not working abroad

Question

I am currently on holiday in Canada. I don't want to use phone for data but would like to be able to make/ receive calls and texts. My phone is connected to a network but not getting any service. I've manually tried all available connections and none of them work. I also have returned the APN to def...

International & Roaming

Julkagumka

switch on roaming when already abroad

Question

I am in France, and don't seem to be able to use my mobile data I have switched on roaming both in the id app and on my handset. I have had a message saying it's because I didn't turn on roaming before I left my home network. Surely there must be some way to enable it from abroad? The only reason I...

International & Roaming

Nikhil P iD mobile employee

F.A.Q. Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)? Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots. Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you cleare...

Coverage

Bakerman11 Civilian

hospital signal important

Question

I was in hospital today and it’s important that you have a signal so that you can be in touch with your loved ones unfortunately I don’t know how but connecting to the Wi-Fi did not work it would be most appreciated id would improve the signal near hospitals or put small transmitter inside the hos...

Coverage

pricenick Civilian

Using a Thai SIM card in my iD Mobile contract phone

Solved

Hi. I've had a contract with ID since April. I'm going to Thailand next week and will need to be in touch with my Thai friends over there. Will I be able to buy a Thai SIM and insert in my ID phone? It's a Huawei P30.

International & Roaming

Marsargo99

early upgrade

Question

Hi there, my sister was able to upgrade in July of this year and her contract was running out September. She contacted ID and told her that if she paid off her June bill that she could upgrade earlier than July, and it worked for her so she’s upgraded (she’s also on a much cheaper plan than I am)...

Plan types, upgrades & plan changes

DanielRID Civilian

problem logging in on ID app but not via search engine

Solved

I can log in to my ID account no problem via Google but when I try on the ID app it says it’s an invalid username or password. I have tried on iPhone 6s and iPad Air. Same problem please help!

App and My Account

neiljerram Civilian

How to switch seamlessly to SIM-only?

Solved

My current contract is ending in September, and I want to change to the £7/m SIM-only. When and how should I do that so that the transition is seamless and doesn't cost me any excess money?

Plan types, upgrades & plan changes

Johntedmoore Civilian

sim only deal upgrade

Solved

Im updating my SIM only deal with ID. I've been told my upgrade is complete. The ID app is asking if I'm using my new SIM card. ID told me that even though I will receive a new SIM, I can ignore it and use my existing SIM. Thus how do I answer the question about "am I using my new SIM card"? Thank...

Plan types, upgrades & plan changes

aa111 Civilian

Open data policy question

Solved

Can somebody please explain the following sentence on the Open Data Policy page: "If you do use more than your EU roaming data threshold, you'll have no additional charges in the first month." Does it mean the threshold doesn't apply if I'm abroad for less then a month? Tried to get some answers b...

International & Roaming

bigskit09

What is my mobile number?

Solved

So I've recently moved to the Netherlands, but before I left the UK, I set up a new sim only deal with ID (needing a much cheaper deal as I'm now a student!). Once I arrived, I have put the sim into my phone and it seems to be working okay, except that it does not show me my new phone number yet....

Getting started

Mikeyp1505

No phone signal in Fijip

Question

Hi team I am in Fiji and am getting no service at all. Roaming is switched on in my account and on my phone. I have checked the coverage and I should get signal. I have tried manually selecting a network. I am using an iPhone 8. help please!!

International & Roaming

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