My ID App has not worked for weeks. I tried re-starting, looging out and back in, deleting and re-installing. Contacted ID via chat and after a very long time waiting was asked to delete my iphone network settings. That didnt work eiter. Deleted the app and left it several weeks. I have just re-installed and same problem. There is no error message. I can log in but it then just hangs on the first screet with wheel spinning round continuously.
Solved
ID app not working on iPhone15
Best answer by Matthew T
Do you have “Show Borders” enabled in your settings? If so you can turn off “Show Borders” by following these quick steps:
- Open Settings.
- Tap Accessibility.
- Tap Display & Text Size.
- Turn the Show Borders toggle to OFF.
Then the iD Mobile app should work. This is being investigated by Apple and our App team to resolve. Thanks.
+7Hi
We are so sorry to hear of the issues that you are experiencing with your iD Mobile App, we are aware that there is currently an issue and are working to get it resolved.
In the meantime, please could you make use of your online account, https://my.idmobile.co.uk/login, while we work to resolve it.
Regards,
Gemma M
The iD Mobile Social Media Team
+24
Do you have “Show Borders” enabled in your settings? If so you can turn off “Show Borders” by following these quick steps:
- Open Settings.
- Tap Accessibility.
- Tap Display & Text Size.
- Turn the Show Borders toggle to OFF.
Then the iD Mobile app should work. This is being investigated by Apple and our App team to resolve. Thanks.
Hi
~Marquerita
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