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Active Contributor
Caiti
Active Contributor
February 27, 2026
Solved

ID app not working on iPhone15

  • February 27, 2026
  • 4 replies
  • 138 views

My ID App has not worked for weeks. I tried re-starting, looging out and back in, deleting and re-installing.  Contacted ID via chat and after a very long time waiting was asked to delete my iphone network settings.  That didnt work eiter.  Deleted the app and left it several weeks.  I have just re-installed and same problem.  There is no error message.  I can log in but it then just hangs on the first screet with wheel spinning round continuously.

    Best answer by Matthew T

    ​@Caiti -

    Do you have “Show Borders” enabled in your settings? If so you can turn off “Show Borders” by following these quick steps:

    1. Open Settings.
    2. Tap Accessibility.
    3. Tap Display & Text Size.
    4. Turn the Show Borders toggle to OFF.

    Then the iD Mobile app should work. This is being investigated by Apple and our App team to resolve. Thanks.

    4 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    February 27, 2026

    Hi ​@Caiti,

     

    We are so sorry to hear of the issues that you are experiencing with your iD Mobile App, we are aware that there is currently an issue and are working to get it resolved. 

     

    In the meantime, please could you make use of your online account, https://my.idmobile.co.uk/login, while we work to resolve it. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
    iD Mobile Employee
    Matthew TAnswer
    iD Mobile Employee
    February 27, 2026

    ​@Caiti -

    Do you have “Show Borders” enabled in your settings? If so you can turn off “Show Borders” by following these quick steps:

    1. Open Settings.
    2. Tap Accessibility.
    3. Tap Display & Text Size.
    4. Turn the Show Borders toggle to OFF.

    Then the iD Mobile app should work. This is being investigated by Apple and our App team to resolve. Thanks.

    iD Community Manager
      Active Contributor
      CaitiAuthor
      Active Contributor
      March 4, 2026

      Thank You

      That resolved the issue

      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      March 5, 2026

      Hi ​@Caiti, You’re very welcome! We’re glad to hear that everything has been resolved.

       

      ~Marquerita

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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