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Add-ons.

Got a question about our UK or Roam Beyond Add-ons? Ask it here!

  • 22 Topics
  • 105 Replies
22 Topics
Hbirdy
New
 Contributor
asked inAdd-ons.
apple music subscription not getting the link
Hi, I have recently upgraded and I haven’t been given a link for the free three months of Apple Music. Can someone help please
103
A
L
Community Member
asked inAdd-ons.
Calling abroad from UK
Does idMobile have a plan/bundle offering a number of international minutes to call and sms abroad from the UK? Other providers like Vodafone offer this. Thanks.
121
Tyler C
L
New
 Contributor
asked inAdd-ons.
apple links not working
I have been able to get 3 months Apple TV , but the links for arcade and music don’t work
323
Tyler C
Lewi1591
New
 Contributor
posted inAdd-ons.
roaming not working in turkey
Hello, I am currently on holiday in Turkey and purchased the £20 and a £5 top up for roaming and this is nor been working! Would you be able to refund me please? Kind Regards,
868
N
AnnalouiseS
New
 Contributor
asked inAdd-ons.
Turkeh Data
I have paid £20 for extra add on to use data in Turkey but I am not able to use any unless I connect to wifi I need to be able to have data to send messages and calls
212
Tom B
Mumbles4539
Active Contributor
asked inAdd-ons.
Link not working for 3 months free Apple Music
The link I was given in the purchase confirmation email from ID Mobile for 3 months free Apple Music is not working. This is what I get after clicking on the link.
1389
Tom B
Alison Joanne
New
 Contributor
asked inAdd-ons.
Add on purchased in error
I selected the option to purchase an add on to my phone but turns out I don’t need it. I can’t see any option on my account to cancel it. Can anyone help?
184
A
G
New
 Contributor
asked inAdd-ons.
Loyalty Add-on Confirmation
Hi, I've arranged a loyalty add-on of 50GB over the phone when renewing my contract. I requested an email confirmation so I could have it in writing. The advisor told me I would receive the email soon but I haven't received anything. What can I do?
153
A
A
Helpful
 Contributor
asked inAdd-ons.
Can't buy add on without data
Hi When I have used all the data in my monthly plan the id mobile app doesn't work and I can't access the my id website. The only way I can buy an add on is to go somewhere where there is WiFi, then the app works. Never used to be like this something's wrong here.
367
Tyler C
J
Community Member
asked inAdd-ons.
urgent help needed about an add on
I’ve run out of data. I don’t have any internet at home. I’m serving on WiFi at a cafe. I’ve just brought a data add on. how long will it take to be added to My account t so I can use it?
263
N
I
New
 Contributor
posted inAdd-ons.
data add on
Hello I have recently received an text message saying that I have added a data add on which I have not done so can you please take it off as I have not used it and it has been added to my balance.
162
Tyler C
A
Active Contributor
posted inAdd-ons.
Loyalty Data Add On Not Applied
When I renewed my contract last year, it included a loyalty add on of 20gb. I ran out of my inclusive data for the first time the other day and expected this add on to kick in. When it didn’t, I contacted the live chat and they told me there is no add on applied. I explained that although it didn’t show in the app, it was on my monthly invoice so I assumed it had been added on as they said it would when I went with id for another year. Feels like I’ve been cheated and no one I’ve called from the various teams can rectify this mistake. I’ve now had to pay for added data this week because I had to purchase things like train tickets on the day. Can someone please help?
4612
Kash M
J
Community Member
posted inAdd-ons.
I have purchased more data for one phone on my account. its showing as being added on the app, but the phone is still not attached to the mobile network?
I have purchased more data for one phone on my account. its showing as being added on the app, but the phone is still not attached to the mobile network?
152
N
Julia Ostrowska
Community Member
asked inAdd-ons.
add on tunseia
How can I add roaming to tunesi?
1493
N
M
Community Member
asked inAdd-ons.
roaming
Am I covered with roaming in Mallorca or do I need to pay?
872
Kash M
B
Community Member
posted inAdd-ons.
haven't received £50 voucher
Purchased an upgrade ( through id mobile)yesterday where it said you get £50 voucher but no details received. Checked how to claim page but no existing offer.
1978
Tyler C
J
Active Contributor
posted inAdd-ons.
Data not working
I just bought extra data, I expect this to work IMMEDIATELY. This is the second time ive bought additional data from ID and had to wait HOURS for it be useable. This is totally unacceptable. Why do you accept payments for additional data but then think its Ok to not provide that product as soon AS SOON AS IT IS PAID FOR. Extremely frustrating and poor service. I demand and explaination and plan for rectifying this, SO IT DOESNT HAPPEN AGAIN. Or I will be leaving poor feedback on Trustpilot and any other review platform I can find.
1069
N
G
New
 Contributor
posted inAdd-ons.
Apple TV Subscription
Hi When i signed up to iD mobile i had the offer of 3 months free of Apple TV but never received anything to set it up, i have also checked my junk box. Please can it be re sent
524
N
Slawomir Zach
New
 Contributor
asked inAdd-ons.
Data roaming in Turkey
I bought 1 day 2GB bolt-ons switches on roaming data and when I want to connect to network I can see message "Probably you used all your data in Turk telecom" and no internet. I tried different network (no connection to Vodafone and no internet with Turkcell). How to fix it?
2193
Tyler C
F
New
 Contributor
posted inAdd-ons.
add on
I bought an add on for the day in Turkey, saying the cost will be added to my next bill, but unfortunately the connection is not working.
515
Kash M
L
New
 Contributor
asked inAdd-ons.
Apple tv problem with PayPal
Hi I was trying to activate my 3 months free Apple TV. For some reason I can't pass the stage with my bank account details. Every single time it is saying problems with PayPal bank details. I have checked everything is correct and still doesn't allow to set up payment confirmation etc.
1543
Tom B
Martin Ellison
New
 Contributor
posted inAdd-ons.
mr
samsung a14 totally water logged cant use at all WONT TEXT how do i get pac to keep my old number you will have to e mail (Information removed)
348
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