Add-ons.

Hi When I have used all the data in my monthly plan the id mobile app doesn't work and I can't access the my id website. The only way I can buy an add on is to go somewhere where there is WiFi, then the app works. Never used to be like this something's wrong here.

The link I was given in the purchase confirmation email from ID Mobile for 3 months free Apple Music is not working. This is what I get after clicking on the link.

Hello, I am currently on holiday in Turkey and purchased the £20 and a £5 top up for roaming and this is nor been working! Would you be able to refund me please? Kind Regards,

I’ve run out of data. I don’t have any internet at home. I’m serving on WiFi at a cafe. I’ve just brought a data add on. how long will it take to be added to My account t so I can use it?

Hello I have recently received an text message saying that I have added a data add on which I have not done so can you please take it off as I have not used it and it has been added to my balance.

When I renewed my contract last year, it included a loyalty add on of 20gb. I ran out of my inclusive data for the first time the other day and expected this add on to kick in. When it didn’t, I contacted the live chat and they told me there is no add on applied. I explained that although it didn’t show in the app, it was on my monthly invoice so I assumed it had been added on as they said it would when I went with id for another year. Feels like I’ve been cheated and no one I’ve called from the various teams can rectify this mistake. I’ve now had to pay for added data this week because I had to purchase things like train tickets on the day. Can someone please help?

I have purchased more data for one phone on my account. its showing as being added on the app, but the phone is still not attached to the mobile network?

How can I add roaming to tunesi?

Am I covered with roaming in Mallorca or do I need to pay?

Purchased an upgrade ( through id mobile)yesterday where it said you get £50 voucher but no details received. Checked how to claim page but no existing offer.

I just bought extra data, I expect this to work IMMEDIATELY. This is the second time ive bought additional data from ID and had to wait HOURS for it be useable. This is totally unacceptable. Why do you accept payments for additional data but then think its Ok to not provide that product as soon AS SOON AS IT IS PAID FOR. Extremely frustrating and poor service. I demand and explaination and plan for rectifying this, SO IT DOESNT HAPPEN AGAIN. Or I will be leaving poor feedback on Trustpilot and any other review platform I can find.

Hi When i signed up to iD mobile i had the offer of 3 months free of Apple TV but never received anything to set it up, i have also checked my junk box. Please can it be re sent

I bought 1 day 2GB bolt-ons switches on roaming data and when I want to connect to network I can see message "Probably you used all your data in Turk telecom" and no internet. I tried different network (no connection to Vodafone and no internet with Turkcell). How to fix it?

I bought an add on for the day in Turkey, saying the cost will be added to my next bill, but unfortunately the connection is not working.

Hi I was trying to activate my 3 months free Apple TV. For some reason I can't pass the stage with my bank account details. Every single time it is saying problems with PayPal bank details. I have checked everything is correct and still doesn't allow to set up payment confirmation etc.

samsung a14 totally water logged cant use at all WONT TEXT how do i get pac to keep my old number you will have to e mail (Information removed)