Add-ons.

Hi allI recently renewed with IDM and they added a 24 month unlimited data to my standard 10gb account.I'm 2 months in and got a message warning me that the 10gb is 80% used, and my account shows this also, with the address showing in the addons section.I spoke on chat with an agent who assured me the add-on kicks in at 0gb but I'm now standing outside the O2 arena, unable to access my concert ticket as I'm on 0gb data and support is closed.I've had to buy more data just to get into the show, but anyone found a fox for this crap or do I have to wait to speak to more unreliable support people tomorrow? Thanks 

Hello ,I purchased the 5 day roaming for turkey It is not working and I didn’t mean to select 5 days is it possible to get a refund?

I’ve bought an international add on for India. The data allowance doesn’t seem to be reducing very much and my bill is increasing dramatically and I’m getting messages to say that I won’t be able use any chargeable services once I hit 100%.  what should I do?

I have topped up my data as it had ran out. I’ve paid and it shows as having topped up on my account but I am still yet to see it on my phone. I  unable to watsap or use internet whilst not in a WiFi connected place. It is very frustrating. 

I just placed an upgrade after having spoken to an agent who modified the plan for me. I was told to provide them with my order number once purchased so that they can add the unlimited data to my plan. 

I have bought add ons for 5 days in Turkey which was activated yesterday but nothing works. I cannot make or receive phonecalls and my mobile data does not work

I have bought add ons for 5 days in Turkey which was activated yesterday but nothing works. I cannot make or receive phonecalls and my mobile data does not work

Hope the title explains, I sent off my phone for Trade In on the 27th of April, tracked with Royal Mail. They say it was delivered 28th of April. No communications what so ever. Appalled.

Hi , i have insurance on my phone and id like to sent my phone back to get a new one or this one fixed , but i dont know how to do it is there any chance you could quide me through this please ?

Just bought an add-on, i can’t use the internet on data. Why is this?

Incorrectly signed up for wrong plan. Requested a 20gb plan, was set up with a 4gb plan in error To avoid a complaint, customer services gave me a free add on. A further 15gb /month for 12 months, making a total of 19gb/monthHave been utilising my 19gb each month, this month after using 4gb, my data has stopped, and im getting the "youve run out of data, buy some more" message. More than two weeks before I get my next 4gb (and hopefully my 15gb)Why would my add on... not be added on? Having to dive into cafes and shops to blag the WiFi, so that i dont miss an important email or message.  Help! 

I bought a roaming add-on for a trip to Switzerland, but now I’m back in the UK I keep getting messages saying “texting from abroad is chargeable” and I’m being charged 5p a text. How do I get my phone to understand I’m back in the UK and it should revert to my normal plan??

Hi anyone else paid for data as an add on, it's gone into account, but suddenly no data at all?? 😔 

I need proof of these thingsProduct purchasedDate of purchaseRetailer name or logoPrice paidNeed this by tomorrow to claim a free laptop

I need proof of these thingsProduct purchasedDate of purchaseRetailer name or logoPrice paidNeed this by tomorrow to claim a free laptop

Hello,I wanted to purchase 1 x 6GB - 1 month add-on for £10. When trying to purchase it on the app, it gave me an error message saying "Oops... something went wrong. Please try again.". I checked my Home screen and the data remaining still showed what I previously had, so the purchase of additional 6GB clearly hadn't gone through. I therefore tried a couple more times, but kept getting the same error message. I thought maybe it wasn't working because it was on the app, so I went online on the website to try purchasing it on the website instead. To my horror, the home screen through the website showed that I had an extra 18GB of data on top of what I previously had. I don't need 18GB of extra data and I certainly did not intend to purchase 3 x 6GB - 1 month add-on, it was only because of the error message saying try again that made me click it two more times than I wanted. Just so you know the home screen on the app still shows the balance without the additio

I have added 3gb of data to my account as I ran out but it is not working 

I am not computer litrate I have a new phone I nave had so many problems switching over from 02 to ID they should have checked this in currys.I am not inpressed with id with older people .I had a messge came on my message left a voicemail dont know if a scam447782333123 I tried to listen but it said not setup for vocise mail I am 81 not used to this .I am sick at the moment with my symmertric scierous and raynards disease and cannot ho out.I dont know if a hospital numbet this morning. How to set up voice mail in meeages? 

Why is the bill cap stopping me from making calls even though I’ve bought an international add-on?

How do I change my id community email address?

I have just got an upgrade to a a56.but i didnt get my freeearbuds ? ? I know this might be the wrong place as i cant find the correct department please can you pass on 

I have just got an upgrade to a a56.but i didnt get my freeearbuds ? ? I know this might be the wrong place as i cant find the correct department please can you pass on 

I was meant to recieve a new tablet with my new phone but never recieved it

Hi All,I am receiving emails from ID mobile to say take a second contract but on applying for second pay monthly contract, for phone and sim it was denied . My credit score is good though, I've checked. It does say apply after 60 days of first contract so maybe but as ID mobile is best price by far, does anyone know any other route to second contract accepted? I've been paying O2 inflated prices far too long .

What keeps me going in January you say ……. A good Netflix series to get me through January and the love of my grandbabies Mason and Isabel after losing my mum to a brain aneurysm I found myself losing my identity but through my children and my grandbabies I realised I do serve a purpose and found myself surrounded by love ❤️