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Community Member
Oct 21, 2026 8:18 AM UTC

itv premium

How do i allow premium texts

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Oct 22, 2026 6:09 PM UTC

    Hi ​@Browny65,

     

    To allow premium texts, you'll need to increase your bill cap, as premium rate services and chargeable texts aren't available if the cap is set too low.

     

    You can do this by following these steps:

    1. Sign in to the iD Mobile app or your online account.
    2. Go to Account.
    3. Select Bill Cap.
    4. Increase the bill cap to an amount you're comfortable with.
    5. Save the changes and allow a short period for them to take effect.

     

    Once the bill cap has been increased, try sending the premium text again.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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