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3G is being switched off and I can't make calls. What do I need to do?

5 months ago

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Daz_SSidekick

Coverage & Network.

Well that's new. Smart Assistant on iD help pages

So earlier on the help pages were as they used to be.I’ve had no browser updates either.But at some point this evening Smart Assistant ‘popped up’😮So I thought I simply search for 5G and:5G5G is a topic of discussion in various contexts within the provided documents. It appears that iD Mobile, a mobile network operator, offers 5G services, but the availability and quality of 5G coverage vary depending on the location and device used.Some users have reported issues with accessing 5G networks, even in areas where 5G is supposedly available. In some cases, users have been able to access 5G networks with their devices on other networks, but not on iD Mobile. The reasons for these issues are not always clear, but they may be related to the device used, the location, or the network configuration.iD Mobile provides a coverage checker tool on their website, which allows users to check the availability of 5G in their area. However, some users have reported that this tool is not always accurate

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Leyox2Civilian

Your Phone & SIM.

4G to 5G phone upgrade

I have just upgraded my phone. My old phone was 4g and my new phone is 5g ready. Can I use my old sim in my new 5g ready phone or do you need to get a 5g sim to access 5g network? Thanks.

29 minutes ago

Matthew TiD Mobile Employee

Articles and competitions.

iD Mobile Black Friday 2024.Blog

Black Friday has landed at iD Mobile, bringing some amazing deals you won’t want to miss! We’re also thrilled to announce our BIGGEST giveaway in iD Community history, featuring four incredible prizes, including a stunning 75” QLED TV. Don’t miss out - check out all the fantastic deals and how you can enter the giveaway! Deals on the Google Pixel 9 family - the phone that does it all! The Google Pixel 9 series is quickly becoming famous for all the right reasons. If you love a phone that takes amazing photos, has cutting-edge Ai, and offers one of the best Android experiences around, the Pixel 9 is the phone for you. We’ve got Black Friday deals for every budget, whether you’re after the standard Pixel 9 or the premium flagship Pixel 9 Pro XL. Here are our top offers:Pixel 9 (128GB) - Save up to £168! Get yours for just £39 upfront and £29.99 a month, with unlimited data. Pixel 9 Pro (128GB) - Big savings here too—save up to £134! Pick up the Pixel 9 Pro for £59 upfront and only £35.9

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55 minutes ago

Sarah LeesCivilian

Your iD Account & App.

adding id

Number transferred over but no confirmation message so can’t add phone to my plan

1 hour ago

Tairaa_Civilian

Ask a question.

Bill Not Changing Even Though I’ve Changed Contract

I had a contract that charged £49 a month for a phone and data however that ended start of October and I have since upgraded to a SIM only that’s £8 a month. The problem is I am still being charged a lot more than £8 (£49, £33 ) even though I have changed my contract. I did not have any late payments since I set up a direct debit so I don’t know why the price hasn’t changed.Could I please get help asap

1 hour ago

Taran CarterCivilian

Ask a question.

Problem with connecting to Tv with mobile hotspot

My phone (iphone13promax) will connect to my girlfriends tv via mobile hotspot completely fine and have no issues. When my girlfriends tries with her phone (iphone15plus) it will show her phone on the connection list but never connect. I’ve gone into her settings and made sure they all match mine in id app and system settings on the phone but it still will not work. Any help will be very much appreciated. Thank you.

mack69Newbie

Can't connect to laptop through hotspot

546

2 hours ago

BobrmitchellRookie

Your Phone & SIM.

Wi Fi hotspot not working with iD?

Hi, since joining ID Mobile both mine(iPhone 15) and my wife’s (iPhone SE) iPhones can no longer tether to our IPads. IWhat are we missing? Is tethering not possible with iD ?

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2 hours ago

Linda DavisNewbie

Your Phone & SIM.

Number not recognised by electric gate

A mobile number and sim card are set up to open the electric gate. My phone will not open the gate - the designated number says ‘ number not recognised’ and will not open the gate. All the other phones we use to open the gate work. Only mine. What’s the problem ?

182

3 hours ago

ZazujNewbie

Your Phone & SIM.

extremely poor network coverage getting worse

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

754023

3 hours ago

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