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Categories

LouandtgCommunity Member

asked inCoverage & Network.

Preium Rate Numbers

I have the option to call premium rate numbers set and a spending cap set but I'm unable to call premium rate numbers.

Paul LosebyActive Contributor

asked inAsk a question.

Configuring MMS setting manually

I have an iPhone 15 Pro and I’m not always able to send messages. I do have MMS enabled and according to Chat GPT, I need to configure the MMS settings manually. Anyone know how to do that on an iPhone? Many thanks Paul

EddGActive Contributor

asked inCoverage & Network.

New to ID, Cannot make or receive calls

I’ve switched two numbers over to ID and got a new ID SIM for my daughter (who previously did not have a phone).Data & texts are fine on all three.. however, calling is an issue. I cannot make outgoing calls, nor receive them across all three devices.I’ve got a work phone which has successfully made calls to one of the three new numbers, but it is not consistent, and usually fails. Calls from all three numbers cannot be made on my work phone, or in-between each other. The support chat-bot just sends me round in circles regarding the 3G switch off and sending me to a support page which has a number of steps to make this work,… but it doesn’t. Does anyone know how to get this working or should I be very thankful I’m in a one month contract?

JoBCommunity Member

asked inYour Phone & SIM.

esim not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as pysical sim doesnt have one. tried the esim number but that didnt work. help?

switching to idmobile but chose E sim but it’s not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as physical sim doesnt have one. tried the esim number but that didnt work. how do I complete the switch, I have my pac and have contract in place (bank details sorted) but now what?

Looloo23Active Contributor

posted inDelivery & Returns.

problems with dpd courier

Yesterday I was due to have my new upgrade delivery. So I waited in and cancelled plans. Next thing I know i get an email saying im sorry you were not home, calling card has been left. Opened the image and the drive had took the photo in his van. Delivery not even attempted. They re schedule a delivery for today and it's now changed to Monday. I am out Monday to Friday so chances are it will now be missed again. Its a new build area but clear instructions were left for the driver. Its frustrating that an attempt wasn't even made. Or a phone call to help find me like the other couriers often do.

sbj1968New  Contributor

posted inRoaming & International.

unable to call whilst roaming

I have used my phone successfully twice in Europe this year. My phone is enabled to roam and no settings have been changed. I am in Southern Italy and am unable to make calls. In my Roaming "SIM settings" it says my "Mobile Network Service" is disconnected. Why is this? My wife is with IDmobile and has exactly the same issue also, so it is not an isolated issue. What is the cause?

davidxtNew  Contributor

asked inFraud, Security & Lost or Stolen.

Reading in the newspaper at the weekend of people who have been scammed following successful attempts to take over their phone number. Can be called a SIM swap scam. Recommended is a preventative move ie to ask the phone provider to set up a ‘port-out PIN’. To be used whenever a port out is requested. IDMobile send a PAC code when a port out is requested, as do others, so I dont see that this is sufficient - I want to prevent a pac code from being issued unless a specific port-out password is used to request it. IDMobile do not have such a port-out password. They do have what they call ‘extra security’. There does not seem to be a link to any info about it. (from ‘live-chat’). Does anyone have any feedback on this, as to whether it is going in fact to add protection against SIM-swap scams. thanks for any info

sumnccCommunity Member

asked inThinking of leaving?

I have bought ESIM and can not cancel the contract

I bought an ESIM accidentally yesterday with monthly contract. I am okay to pay first month. as it was my mistake. But I can not cancel it . I contacted the CHAT service and they need an actual IDMobile phone number to cancle my ESIM. But I dont have real SIM or number form IDmobile . Apparently all ways are blocked. Could you help please Raj

Molly RuggCommunity Member

asked inRoaming & International.

Roaming text says I am in the wrong country

I am on holiday in Greece (Kos) and received a text to say welcome to Greece but then received another one to say welcome to Turkey. Turkey is chargeable, does anyone know how I can change this back?

Brian CauserNew  Contributor

posted inBills, Payments & Charges.

I would to speak to human do not fobbed me off , this is the 4th time I tried to get in contact with you , if I don't get a result iwill cancell my contract asap

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