3G is being switched off and I can't make calls. What do I need to do?
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So earlier on the help pages were as they used to be.I’ve had no browser updates either.But at some point this evening Smart Assistant ‘popped up’😮So I thought I simply search for 5G and:5G5G is a topic of discussion in various contexts within the provided documents. It appears that iD Mobile, a mobile network operator, offers 5G services, but the availability and quality of 5G coverage vary depending on the location and device used.Some users have reported issues with accessing 5G networks, even in areas where 5G is supposedly available. In some cases, users have been able to access 5G networks with their devices on other networks, but not on iD Mobile. The reasons for these issues are not always clear, but they may be related to the device used, the location, or the network configuration.iD Mobile provides a coverage checker tool on their website, which allows users to check the availability of 5G in their area. However, some users have reported that this tool is not always accurate
I have just upgraded my phone. My old phone was 4g and my new phone is 5g ready. Can I use my old sim in my new 5g ready phone or do you need to get a 5g sim to access 5g network? Thanks.
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Number transferred over but no confirmation message so can’t add phone to my plan
I had a contract that charged £49 a month for a phone and data however that ended start of October and I have since upgraded to a SIM only that’s £8 a month. The problem is I am still being charged a lot more than £8 (£49, £33 ) even though I have changed my contract. I did not have any late payments since I set up a direct debit so I don’t know why the price hasn’t changed.Could I please get help asap
My phone (iphone13promax) will connect to my girlfriends tv via mobile hotspot completely fine and have no issues. When my girlfriends tries with her phone (iphone15plus) it will show her phone on the connection list but never connect. I’ve gone into her settings and made sure they all match mine in id app and system settings on the phone but it still will not work. Any help will be very much appreciated. Thank you.
Can't connect to laptop through hotspot
Hi, since joining ID Mobile both mine(iPhone 15) and my wife’s (iPhone SE) iPhones can no longer tether to our IPads. IWhat are we missing? Is tethering not possible with iD ?
A mobile number and sim card are set up to open the electric gate. My phone will not open the gate - the designated number says ‘ number not recognised’ and will not open the gate. All the other phones we use to open the gate work. Only mine. What’s the problem ?
I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.
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