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3G is being switched off and I can't make calls. What do I need to do?

4 months ago

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Daz_SRookie

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European Crusie. Have I prepared correctly?

First post so be gentle….😉 My wife and I are going on a Western European cruise and I’ve spent a few many hours reading on here about other customers tales of woe. I’ve also spent some time reading the iD FAQ/help pages too. I think I’ve got my ducks in a row but maybe one of you out there could pass a glancing eye over this and spot something I’ve missed? In preparation for our upcoming cruise I’ve clicked on the iD Mobile App (with both eyes shut, all of my fingers and toes crossed whilst jumping backwards through a flaming hoop) to find, after losing count as to how many updates it’s been given in recent months, it worked (I know, you must be as shocked as me) Then via the iD Mobile App → Bills → Mange bill cap: set the bill cap to £0 and clicked save as I’m a cheapskate but also read of others getting an unwanted ‘surprise’. Also via the iD Mobile App→ Plan → Manage your iD services: turned International on turned Roaming on turned Premium off clicked save On both Samsung

715

2 hours ago

Matthew TiD Mobile Employee

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Spook-tacular Halloween apps for your phone.Blog

Halloween is on the horizon, which is why we've rounded up a few fang-tastic phone apps to help you get in the spirit. From a wallpaper app that can give your device a freaky theme, to a voice-changing app that'll turn your friendly "hello" into a "hell-no!" for whoever’s listening.And if you're a parent, we've recommended a couple of apps that'll let you keep an eye on your child while they're out trick or treating. It's a good way of knowing they’re not up to any mischief too. Planning a Halloween party? We've also compiled some playlists that’ll give your event the evil vibe it needs.Don’t miss your chance to enter our giveaway too, where you could win a Ninja Foodi 10-in-1 DT200UK Multifunction Oven & Air Fryer. Read on for all the details and how you can enter! The best Halloween apps. If you want to make the most of your Halloween this year, these apps are bound to scare up some fun:Walli App (iOS & Android): This popular app can give your phone a monstrous makeover. It

846091731

4 hours ago

Simone1997Civilian

Your Phone & SIM.

No network connection

For the past couple months I've been experiencing no data coverage when I am outside and inside my home. I can't make calls or use my data at all. It only allows emergency calls. I don't know if its because more people are joining the network and iD hasn't improved their coverage, but no matter how cheap your sim only deals are nothing is worth this hassle. I've made the decision to finally leave after being stranded yesterday unable to make any calls as my data kept on dipping in and out. Going through other articles this seems to be a major problem. I'm going to a more reliable network like EE as even though it may be more pricey at lease I can RELY on their network coverage.

Julie BrownCivilian

Still no network after 3 days now, so can't receive or make calls, I'm sim only got a up-to-date phone which says is compatible I've done all the troubleshooting and still nothing..... might go with another provider

Shell774Newbie

Hi,I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work I can’t access the internet either I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider Thanks any advice welcomed

63912

4 hours ago

Maria CastleCivilian

Your iD Account & App.

saved emails have disappeared

I had a load of saved voicemails from my nan who passed away on the 15th of October this year I've just gone to listen to them and they have gone , I'm heartbroken they were there everytime I've accessed my voicemail previously I pressed the save button after listening when I've had one from her and they have been there when I've picked up new messages but today all I got was you have 2 new messages no mention of saved messages I so want them back and want to know where they went

4 hours ago

Tracey BrittonNewbie

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i loose connection out of my postcode area

I loose connection out of my postcode area and I cannot access live chat

103

4 hours ago

Andy1978Newbie

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default on my credit file

Hi, Please could someone assist me. I am trying to contact ID mobile about the removal of a default. I cant seem to find anywhere to contact with my query.RegardsAndrew

425

5 hours ago

Carl SherwoodNewbie

Your Phone & SIM.

Internet connection keeps dropping out.

Hi there, can anyone shed some light on my issue? I recently joined ID mobile on contract, and have found it good so far, with the exception of one thing.At night (but also occasionally during the day) my internet drops. If I’m on Facebook for example, it comes up with a message at the bottom saying not connected to network, followed by another message saying connection restored. Constantly, like every 5 seconds or so changing from one to the other. I can’t play live games because of this issue either. I was with a provider before joining ID, which also uses the Three network, and never come across this problem. I used my old sim in my new phone for a couple of days whilst waiting for my number to change over, and it didn’t do it then. I have a full signal and 5g and it still does it. Practically every night. I’m lost! Thanks for any help in advance!

74116

5 hours ago

Bethany1Civilian

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Repeated "Unable to connect to iD Mobile" error.

Hi. I’ve been with iD mobile for a few months but have never been able to use the app due to the repeated "Unable to connect to iD Mobile" error. My phone is Android 10 and the minimum requirement is Android 9, so that should not be the issue.I’ve run “Reset network setting”, but that didn’t work.I’ve uninstalled and reinstall the app before and after resetting the network settling but still go the same error.Is anyone able to help? I’ve attached an screenshot with the error code.

736

7 hours ago

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Welcome to the iD Community.

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