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Categories

s.pinkNew  Contributor

asked inCoverage & Network.

very poor network lately

I've done all the normal things to improve my network connection, but lately it's been really bad, Network tests: Meteor - result poor (ping - 0.0ms, upload - 879Kps, download - 0.0ms). Opensignal - result (latency - 53ms, upload - 624Kps, download - 6.34Mbps) So calls seem ok now and again. Messenger calling, poor. Websites so slow giving up waiting. This is a poor show for ID Mobile. Check the coverage on ID Mobile app and it supposed to be good for indoor and out, but this is not the case. Please advise.

Scrim363New  Contributor

asked inAsk a question.

direct debit taken from bank from old contract as well as debit debit for new contract, why

Why has a direct debit for my old contract been taken out as well as new direct debit for my new contract

KirkfellNew  Contributor

asked inYour Phone & SIM.

Pixel 9 , phone not going to voicemail when not answered' checked settings voicemail turned on Any suggestions anyone Many thanks

CasaubondActive Contributor

posted inRoaming & International.

problems calling from EU

I am unable to call family on UK number while abroad in EU. Roaming internet is working and i can call local numbers and UK numbers located in U K but not my family numbers on holiday with me Roaming internet is working.

TaracNew  Contributor

posted inRoaming & International.

my roaming add on wont work in turkey can yiu advise please

My roaming add on won’t work in turkey can you help please

Paul LosebyActive Contributor

asked inAsk a question.

Configuring MMS setting manually

I have an iPhone 15 Pro and I’m not always able to send messages. I do have MMS enabled and according to Chat GPT, I need to configure the MMS settings manually. Anyone know how to do that on an iPhone? Many thanks Paul

Hannahbella18Community Member

asked inPlan Changes & Upgrades.

I somehow run out of 10GB of data in the space on a few days. So I have upgraded my plan to 250GB of data and it is saying I still have ‘0’ data. I have not used any of the ‘new’ as my phone has not worked off data since the initial 10GB Run out. Why is it saying I have used all the 250GB of data already? and why is it now saying my bill for this month is going to be £90+?

MarthaalexanderNew  Contributor

asked inCoverage & Network.

i cant send texts on my new contract

Hello, I cannot send texts on my new contract. My old number says it has switched over, I can use iMessage but SMS will not send. My data is working fine. I have unlimited texts as part of my contract. Do you know what I can do to fix this?

PeteBurrowsNew  Contributor

asked inYour Phone & SIM.

eSim only works when wifi is on

Recently took out an iD mobile contract with Samsung s25 ultra. Transferred my number from 3 to iD that was 'completed' earlier today. Since removing the 3 sim from my phone I was using until today I've had no signal. Following a chat with AI and then an agent, I requested an eSim. The eSim was received and downloaded instantly. However, the issue is my phone will only show mobile data when connected to my home wifi. If I switch wifi off, the iD signal disappears (emergency calls only). I've tried removing and adding a newly requested esim but same issue. Have attempted multiple 'network settings' resets to no avail. Any help getting me 'connected' would be greatly appreciated as I only joined iD for the free roaming as we go abroad next week. Thanks for your time and look forward to someone talking me through this.

SwiloCommunity Member

asked inAsk a question.

No imessage/facetime connection after switching to id

I really need help with this or will be returning the phone. I have gone from Vodafone to ID. Did the whole PAC thing. I have managed to get everything transferred over. Phone calls and texts work fine. But i cant get the imessage thing to work. I have followed all the recommended steps. Switching off/on. Taking the sim out and force restarting. I have done a network reset. My number and 2 email addresses are showing with a swirling bit beside it. PLEASE HELP I have been trying to figure this out for days

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