- - Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades

3G is being switched off and I can't make calls. What do I need to do?

4 months ago

Welcome to the iD Community.

Got a question? We're

30,937 Topics
120,258 Replies
120,604 Members

WIN a Ninja Foodi 10-in-1 Multifunction Oven & Air Fryer!

Giveaway closes 31st October, at 23:59.

Enter now

Get started.

Not sure where to start? Here's three great ways to get involved.

Help Hub.

Your frequently asked questions, answered.

Ask a question.

Can't find the answer? Ask the Community.

Help out others.

And rank up to the top of the user leaderboard.

Join the conversation.

Recently Active
Categories

Deep24Newbie

Roaming & International.

countries in free roaming

Hi I’m not sure which countries are included in the free roaming package that is applicable to uk residents. Any help be grateful for as I’m travelling to Paris tomorrowBig thanks!

1 hour ago

Aysu Güleryüz TambayCivilian

Roaming & International.

euro roaming

Hi ı will go to Italy trip for 4 days hiw can I use gb?thx

1 hour ago

Saman KaramiCivilian

Ask a question.

get monthly 16 pro max

Hello dear friend

2 hours ago

StephanieTCivilian

Ask a question.

Need help to change my number

Hi!I've ordered an ID mobile sim card and I am trying to use my PAC code from my former mobile network to keep my number but it doesn't work. I can't find any 'transaction number' anywhere. The only number I have is my ID order number and when I try to use it on the form to keep my phone number it says "an error has occurred". What am I doing wrong? Thank you!Stephanie

3 hours ago

DP666Newbie

Coverage & Network.

no Network simce early this morning and I cant get any help

The network coverage in this area has been down since last night but I only noticed this morning. They know there is a fault but are not updating the network status. So no phone and no data. How do I get help?

4 hours ago

Matthew TiD Mobile Employee

Articles and competitions.

Spook-tacular Halloween apps for your phone.Blog

Halloween is on the horizon, which is why we've rounded up a few fang-tastic phone apps to help you get in the spirit. From a wallpaper app that can give your device a freaky theme, to a voice-changing app that'll turn your friendly "hello" into a "hell-no!" for whoever’s listening.And if you're a parent, we've recommended a couple of apps that'll let you keep an eye on your child while they're out trick or treating. It's a good way of knowing they’re not up to any mischief too. Planning a Halloween party? We've also compiled some playlists that’ll give your event the evil vibe it needs.Don’t miss your chance to enter our giveaway too, where you could win a Ninja Foodi 10-in-1 DT200UK Multifunction Oven & Air Fryer. Read on for all the details and how you can enter! The best Halloween apps. If you want to make the most of your Halloween this year, these apps are bound to scare up some fun:Walli App (iOS & Android): This popular app can give your phone a monstrous makeover. It

41311

4 hours ago

ZazujNewbie

Your Phone & SIM.

extremely poor network coverage getting worse

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

4 hours ago

Tobias WeissenauerNewbie

Your Phone & SIM.

how to get replacement sim

Hi my name is tobias weissenauer I have lost my simcard so I was wondering I blocked ot buy how cam u order a new sim.

5 hours ago

Neily97Civilian

Ask a question.

lost transaction number

Lost transaction number need help

5 hours ago

chmc7462Newbie

Thinking of leaving?

i can't make nor receive calls

I can't make n receive calls now. It's nearly a month n all the days and time spend to rectify it was stressful. Tell me how to get out of this id contract n moved back to my previous network provider.

5 hours ago

Getting Started.

New to the iD Community? You're in the right place.

How to use the iD Community.

1 topic
0 Replies

Ask a question.

3607 topics
12486 Replies

Articles and competitions.

526 topics
18428 Replies

My iD.

Everything you need to know about iD Mobile.

Getting started with iD.

412 topics
1299 Replies

Bills, Payments & Charges.

466 topics
1120 Replies

Your iD Account & App.

384 topics
1195 Replies

Coverage & Network.

486 topics
2071 Replies

Roaming & International.

230 topics
703 Replies

Plans & Upgrades.

242 topics
532 Replies

Your Phone & SIM.

1563 topics
5797 Replies

Thinking of leaving?

90 topics
207 Replies

Delivery & Returns.

46 topics
104 Replies

Pay as you Go.

214 topics
668 Replies

Community Archive.

22528 topics
75605 Replies

Leaderboard.

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Welcome to the iD Community.

WIN a Ninja Foodi 10-in-1 Multifunction Oven & Air Fryer!

Get started.

Not sure where to start? Here's three great ways to get involved.

Help Hub.

Ask a question.

Help out others.

Featured articles.

The newest and most popular content from the iD Community.

Join the conversation.

Getting Started.

How to use the iD Community.

Ask a question.

Articles and competitions.

My iD.

Getting started with iD.

Bills, Payments & Charges.

Your iD Account & App.

Coverage & Network.

Roaming & International.

Plans & Upgrades.

Your Phone & SIM.

Thinking of leaving?

Delivery & Returns.

Pay as you Go.

Community Archive.

Leaderboard.