- - Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades
Service Status

3G is being switched off and I can't make calls. What do I need to do?

5 months ago

Welcome to the iD Community.

Got a question? We're

31,232 Topics
124,036 Replies
123,323 Members

Our BIGGEST giveaway in iD Community history!

Giveaway close on November 29th, 2024, at 23:59.

Enter now

Get started.

Not sure where to start? Here's three great ways to get involved.

Help Hub.

Your frequently asked questions, answered.

Ask a question.

Can't find the answer? Ask the Community.

Help out others.

And rank up to the top of the user leaderboard.

Join the conversation.

Recently Active
Categories

Daz_SSidekick

Coverage & Network.

Well that's new. Smart Assistant on iD help pages

So earlier on the help pages were as they used to be.I’ve had no browser updates either.But at some point this evening Smart Assistant ‘popped up’😮So I thought I simply search for 5G and:5G5G is a topic of discussion in various contexts within the provided documents. It appears that iD Mobile, a mobile network operator, offers 5G services, but the availability and quality of 5G coverage vary depending on the location and device used.Some users have reported issues with accessing 5G networks, even in areas where 5G is supposedly available. In some cases, users have been able to access 5G networks with their devices on other networks, but not on iD Mobile. The reasons for these issues are not always clear, but they may be related to the device used, the location, or the network configuration.iD Mobile provides a coverage checker tool on their website, which allows users to check the availability of 5G in their area. However, some users have reported that this tool is not always accurate

9 minutes ago

Leyox2Civilian

Your Phone & SIM.

4G to 5G phone upgrade

I have just upgraded my phone. My old phone was 4g and my new phone is 5g ready. Can I use my old sim in my new 5g ready phone or do you need to get a 5g sim to access 5g network? Thanks.

1 hour ago

Matthew TiD Mobile Employee

Articles and competitions.

iD Mobile Black Friday 2024.Blog

Black Friday has landed at iD Mobile, bringing some amazing deals you won’t want to miss! We’re also thrilled to announce our BIGGEST giveaway in iD Community history, featuring four incredible prizes, including a stunning 75” QLED TV. Don’t miss out - check out all the fantastic deals and how you can enter the giveaway! Deals on the Google Pixel 9 family - the phone that does it all! The Google Pixel 9 series is quickly becoming famous for all the right reasons. If you love a phone that takes amazing photos, has cutting-edge Ai, and offers one of the best Android experiences around, the Pixel 9 is the phone for you. We’ve got Black Friday deals for every budget, whether you’re after the standard Pixel 9 or the premium flagship Pixel 9 Pro XL. Here are our top offers:Pixel 9 (128GB) - Save up to £168! Get yours for just £39 upfront and £29.99 a month, with unlimited data. Pixel 9 Pro (128GB) - Big savings here too—save up to £134! Pick up the Pixel 9 Pro for £59 upfront and only £35.9

30794569

1 hour ago

Sarah LeesCivilian

Your iD Account & App.

adding id

Number transferred over but no confirmation message so can’t add phone to my plan

1 hour ago

Tairaa_Civilian

Ask a question.

Bill Not Changing Even Though I’ve Changed Contract

I had a contract that charged £49 a month for a phone and data however that ended start of October and I have since upgraded to a SIM only that’s £8 a month. The problem is I am still being charged a lot more than £8 (£49, £33 ) even though I have changed my contract. I did not have any late payments since I set up a direct debit so I don’t know why the price hasn’t changed.Could I please get help asap

2 hours ago

Taran CarterCivilian

Ask a question.

Problem with connecting to Tv with mobile hotspot

My phone (iphone13promax) will connect to my girlfriends tv via mobile hotspot completely fine and have no issues. When my girlfriends tries with her phone (iphone15plus) it will show her phone on the connection list but never connect. I’ve gone into her settings and made sure they all match mine in id app and system settings on the phone but it still will not work. Any help will be very much appreciated. Thank you.

mack69Newbie

Can't connect to laptop through hotspot

546

3 hours ago

BobrmitchellRookie

Your Phone & SIM.

Wi Fi hotspot not working with iD?

Hi, since joining ID Mobile both mine(iPhone 15) and my wife’s (iPhone SE) iPhones can no longer tether to our IPads. IWhat are we missing? Is tethering not possible with iD ?

5576

3 hours ago

Linda DavisNewbie

Your Phone & SIM.

Number not recognised by electric gate

A mobile number and sim card are set up to open the electric gate. My phone will not open the gate - the designated number says ‘ number not recognised’ and will not open the gate. All the other phones we use to open the gate work. Only mine. What’s the problem ?

182

3 hours ago

ZazujNewbie

Your Phone & SIM.

extremely poor network coverage getting worse

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

754323

3 hours ago

Getting Started.

New to the iD Community? You're in the right place.

How to use the iD Community.

1 topic
0 Replies

Ask a question.

3254 topics
11345 Replies

Articles and competitions.

529 topics
20775 Replies

My iD.

Everything you need to know about iD Mobile.

Getting started with iD.

425 topics
1375 Replies

Bills, Payments & Charges.

494 topics
1190 Replies

Your iD Account & App.

411 topics
1337 Replies

Coverage & Network.

514 topics
2296 Replies

Roaming & International.

239 topics
734 Replies

Plans & Upgrades.

259 topics
591 Replies

Your Phone & SIM.

1516 topics
5741 Replies

Thinking of leaving?

97 topics
249 Replies

Delivery & Returns.

53 topics
126 Replies

Pay as you Go.

200 topics
647 Replies

Community Archive.

23094 topics
77587 Replies

Leaderboard.

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Welcome to the iD Community.

Our BIGGEST giveaway in iD Community history!

Get started.

Not sure where to start? Here's three great ways to get involved.

Help Hub.

Ask a question.

Help out others.

Featured articles.

The newest and most popular content from the iD Community.

Join the conversation.

Getting Started.

How to use the iD Community.

Ask a question.

Articles and competitions.

My iD.

Getting started with iD.

Bills, Payments & Charges.

Your iD Account & App.

Coverage & Network.

Roaming & International.

Plans & Upgrades.

Your Phone & SIM.

Thinking of leaving?

Delivery & Returns.

Pay as you Go.

Community Archive.

Leaderboard.