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Question

you have taken 13p

  • June 4, 2026
  • 1 reply
  • 4 views
S
New Contributor

Hi you have taken 13p out of my account why. I cancelled the other SIM only contract so why 13p from my account.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 5, 2026

    Hi ​@Sparkie,

     

    Thanks for getting in touch.

     

    If you've recently cancelled the SIM Only plan, the 13p charge is likely to relate to the period during which the plan remained active before the cancellation was fully processed.

     

    Even when a plan is cancelled, any usage or line rental that accrued up to the cancellation date may still appear on a final bill.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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