Roaming & International.

My daughter is in iceland and having trouble accessing her mobile data

I am going to Canada in June do you have any plans for that will be taking 4 lines out there 2 my and 2 of my friends are going well all on id Many thanks Barry

See above

Hello all Whilst in Tenerife last week I could not use my data at all. I could make and receive calls and regular text messages though. checked all my iPhone settings and ID Mobile app settings (when I got hooked into the hotel wifi) and everything would indicate that my data should be working! Very very frustrating as I couldn’t use WhatsApp or Uber etc etc etc. i have an iPhone 12 which I bought directly from Apple 3-4 years ago and I’ve had no issues with it whatsoever. I was previously with Vodafone and then o2 and never had any roaming issues. I moved to ID Mobile about 2 months ago…and first time I went abroad my phone was pretty much useless. anyone had this issue? Any ideas on how to resolve? I have live chatted with ID Mobile but got zero sense…the person I was chatting to told me they had no agreement with mobile operators in Tenerife hence why my phone wouldn’t work (I explained that I could make and receive calls and that Tenerife was part of Spain!!) They said someone woul

Hi, I’m going to Italy, Rome on the 19th April. how do I activate my roaming abroad. and is Italy covered in the roam free as when I purchased ID it said it was but I’m struggling to find it. KG, Emily

I've tried calling Spain and the message says my plan does not allow this...how can I sort this?

Hi, I'm heading to Sri Lanka soon and as part of the trip I'm getting a local SIM for the holiday. How can I unlock my phone to use the holiday Sim? TIA Jamie

Hi, I don’t plan on using my mobile while travelling unless connected to wifi - I travelled to Morocco, switched my phone on and got bombarded by texts from ID mobile saying I had used 80% of my spending cap, bear in mind I have roaming off. After an hour on live chat over WiFi, the agent said they can’t check what the charge is until 09/04, over a week after I return home? This is a time sensitive issue and no help is available. I don’t know or want the charge. If I have paid for some type of international use charge then I don’t even know what I can use since no one can help until after I return home. No email to contact anyone, I can’t use the customer phone number since I’m abroad? What’s the solution here?

I'm in morrocco and tried to buy data roaming but it's not working on my phone

I've had issues with my Samsung Galaxy S24fe connecting whilst abroad. I've toggled this and that before I've departed, but nothing! I went into a phone shop recently and they said to take off battery saving to allow 5g whilst abroad. Has anyone ever had similar problems? I did find on the ID website that it was problem with my make of phone and it wasn't compatible with abroad! I'm running out of solutions to try. I can't get out of this contract until 2026!

I am travelling to northern Cyprus, the Turkish bit. Does roaming cover this please?

Hi everyone, I have just joined the ID community and only been with ID mobile for a month or so. I am travelling to the USA soon for 14 days and am wondering what the best way to use Roaming…..best and cheapest way Any suggestions will be greatly appreciated

The past two times I’ve travelled out of the U.K. to Lanzarote and now Germany, I get the text to say roaming is available. I check mobile data and roaming is switched on but on both occasions I cannot get 4G signal so navigating to my hotel today was a struggle and took a lot longer!

Hi, I have a similar issue to one I've seen on this forum from about a month ago where my data is being used from my normal plan instead of my roam beyond package. I've been in Switzerland the past couple days. I arrived on Wednesday 19/03 and bought the 5 day package for 10GB. I've been using data and received no warning that I might have passed the roaming cap, but I have checked the app and it says that I have been using data from my normal plan and the 10GB for my roam beyond is still full. Am I going to incur any additional charges for this or is there anyway to recoup some of the data I have used that I thought would have been covered by the plan? I am leaving today so I won't be needing the package for it's last day. Any help would be appreciated, thanks.

Hi.am going to usa later in year. I see I can buy a roaming data add with id mobile, which is fine, but am little confused, will this only be for data, or would it cover calls/texts to uk to, o will i be charged,extra for those?

Hello, I have had a SIM only deal with ID Mobile since June 2022. I use the SIM in my iPad and it has worked well for me in the UK and when I have traveled in Europe in the last couple of years. I am currently on another European trip. We took the ferry to The Netherlands and when we arrived my SIM had no service. The next day I fiddled with the settings and manually connected to one of the available Dutch networks (‘KNVB’ I believe?), which immediately restored my service. We later drove on to Germany and, shortly after crossing the border, my SIM stopped working again. Trying to repeat the same trick, I have tried to manually connect to each of the available networks (being ‘o2 - de’, ‘Vodafone.de’ and ‘Telekom Deutschland GER’), but have not had any luck with any of them and therefore am still only able to use my iPad where Wi-Fi is available. Given that I was able to connect in The Netherlands only a few days ago, I am assuming that my ID Mobile settings for roaming are correct, bu

I'm going to Saint Martin data roaming is included / sint Maarten is not. How do I know when roaming is n being charged

data roaming button is missing? HELP

Been online chat twice and not much help. My phone option for data roaming is greyed out, I’ve been to Spain and corfu but couldn’t turn it on so I could use emails, WhatsApp etc without wifi. the people on the chat said they’d pass it to technical but they were no good either. Asking me to try it abroad even though I’ve told them the option is greyed out. I’ve put my sim in the old phone and that works with no option. Therefore how do I get round this

I am travelling to the places above, I understand that you have to set up with a charge of £5 per day, are you charged for every day or only the days you use your phone?

I’m going to be using roaming for the first time in North Macedonia soon and was wondering If it just kicks in automaticlly when the plane lands? Cheers

I am in France and am having no trouble calling or texting home. However, when I called a French telephone number I was unable to connect, so I tried texting but was unable send the message. My wife tried on her ID mobile phone with the same result both for call and text. I eventually managed to send a WhatsApp message (desperation because this lady was not on any of my groups and I had to start a new group) All very frustrating. I have never had a problem before with providers other than ID mobile. I am currently connected to F-Bouygues Telecom who I have found ultra reliable in the past.

i have maxed out my cap of 25 gbp., not able to make any calls. I do not need data but need to make calls. , while roaming . Is there a roaming plan i can use

What is the cost for a sim card or esim for 2 weeks in Cyprus please

Having bought a roam beyond data add on for Turkey I couldn’t get it to work. Having tried all work arounds still not working. ID mobile agent kept telling me that I needed to connect to the Avea network but that wasn’t showing up under available networks. Agent escalated to technical team and tells me that I need to wait 24 hours. After doing a quick google search it turns out that AVEA actually shows up on your phone as Turk Telecom. It would be good if ID mobile agents knew this! Would save a lot of time. Paid for 5 days roaming but actually will only get 4 after the issues today. Not happy ID mobile