Roaming & International
Everything you need to know about international calls and roaming, and all associated charges.
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- 1,611 Replies
If you want to use your iD phone abroad, you’ll need to make sure that roaming’s enabled on your account. Here’s how to do this: • Log in to the app or My Account. • Select ‘Services’. • Toggle ‘Roaming’ on. [h3][b]How to use Inclusive Roaming[/b][/h3] All iD Mobile plans come with Inclusive Roaming. It lets you roam like at home in 50 destinations throughout the EU, EEA and beyond. The minutes, texts and data you use simply come out of your remaining monthly allowances*. To use Inclusive Roaming you simply need to: 1. Enable roaming (see above). 2. Visit any of our 50 Inclusive Roaming destinations (see below). 3. Use your phone. Minutes, texts and data will come out of your remaining monthly allowances*. Inclusive Roaming covers these 50 destinations: Austria, Azerbaijan, Azores, Belarus, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hu
[b]When you’re at sea, we strongly recommend you don’t use your phone, and put it into flight mode until you get to shore. We’re advising this because roaming charges at sea can be very expensive.[/b] If you’re going on a cruise, or taking a ferry on a journey like Dover to Calais, roaming charges could apply, [b]even if you’re travelling between two of our ‘[/b][url=https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.idmobile.co.uk%2Fcoverage-international-roaming-24%2Fhow-does-inclusive-roaming-work-200&amp;data=02%7C01%7CEdward.Harling%40dixonscarphone.com%7Cce21af03532c4dc6f2c908d661085df0%7Cf4fd83f8cc5f4fc6bf6341c416a63bcd%7C0%7C0%7C636803085885574061&amp;sdata=lFRwId5ehFTwyXLu%2BDdxcAJ5gt1W6Gl2A7WamPn8sCo%3D&amp;reserved=0][b]Inclusive EU Roaming’ countries[/b][/url][b].[/b] The reason for this is because ferry and cruise operators often use their own phone network that’s operated via satellite. Connecting to a satellite network is much mor
HiThinking of coming over to ID from Three and just checking I understand everything.If I’m on holiday abroad for a month or two, does my previous month’s unused data still rollover and can I use that in addition to my fair usage allowance or would I lose it? The allowance seems really light compared to other providers.Any other pros and cons you experienced users are able to share about ID Mobile?Thanks x
I understand iD Mobile do not include Switzerland in their roaming allowances.My daughter is currently using her mobile in Switzerland. Her mobile data is turned on but her Data Roaming is turned OFF (although on in the app).She is not sending any text messages or making any phone calls. She is only using the phone to take pictures, play some games and watch things on Youtube/Netflix/Disney+ but only when she is connected to WiFi. I've had a look at her account in the app and so far cannot see any additional charges.Does this sound ok? I'd hate to get home in a couple of weeks only to be faced with a huge bill.Thanks.
I moved to Italy with my ID mobile SIM, and managed to connect to the local network via roaming. After several months the ID SIM stopped working, I assume because I had been too long out of the UK.I've recently been to the UK and Austria, and the SIM worked perfectly fine in either case. I hoped that would restore the SIM functionality, but when I went to Italy again, the SIM still can't connect to any local network. As of now, I’m paying for something I can’t use, so I’m thinking to delete my plan altogether.Does anybody know if there is a way to fix this?Thanks
Hello,I have recently switched to iD and am going abroad in a little under 2 weeks. I have looked at the roaming guidance and made sure roaming is turned on for my device (both in the iD app and my phone’s own data settings). The guidance recommends you also double-check the APN settings to make sure they are correct. I have an iPhone SE 2022 (3rd generation) and to do this it advises you to go through these menu options:Settings > Mobile/Cellular Data > Mobile Data Options > Mobile Data Network > Check current APN settings match those shown above.I can get as far as “Mobile Data Options” but the menu called “Mobile Data Network” does not appear within that menu.I went online with iD live chat and their best advice was to go my nearest Currys for technical support.Just wondering first if anyone has had this issue and if they have any solutions. From doing a bit of digging it does seem like perhaps certain networks do not allow you to access this menu but if iD themselves a
Hi, I purchased a phone on a 2 year contract around last year, but have had to move to France suddenly due to work reasons and planning on returning to the UK in a year. I also often travel back to the UK, and so would like to keep my English number. I have purchased a French Sim which I use in France so I am able to use data abroad. Would i still be charged extra?
Just got back from two weeks holiday in Europe - really appreciated ID continuing to provide in-plan roaming post-Brexit.So very puzzled and now really annoyed to see a £24.93 out of plan data charge on my bill. It looks like it happened on the cross-channel ferry returning to the UK. 2MB of data cost £24.93 !!??I’ve looked for a switch on my account to turn off out of plan charges - but can’t find one.How do I stop out of plan data charges - but keep European roaming (including data) turned on?
I'm moving to Australia from the UK in a few days. I have seen the table about charges in Australia. I was wondering if ID Mobile offered an Add-On to roam in Austrslia like in the UK? I know other phone companies offer this to control the expense of using the phone abroad. Thanks,Sian
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