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Hi, posting on here in the hope that someone from ID Mobile sees it…I purchased a Roam Beyond add-on for Morocco yesterday, I can see it on my account. It is not working; though I appear to have a strong 4G signal most of the time, I am completely unable to connect to the internet (except over wifi as I am now). I was previously in Spain and roaming was working fine so there’s no general problem with roaming per se. I’ve tried restarting my phone in the hope that would fix it (3 times!) but it made no difference.Can someone from ID mobile investigate and fix please? I wanted to use live chat but couldn’t get it to work 😡
I bought a £35 Roam beyond. Travelling as a lone female. It’s not working - data roaming is on in phone and the app. Switched my phone on and off again etc. Advice please as I got this so as to feel less vulnerable when out and about, when not inside buildings with wifi
I’m very just entered Netherlands and my phone is telling me roaming data used?
Hi can I put a Bill Capping please
Does roam beyond include calls and texts
I am currently in NZ. I have purchased a 10 day roaming add-on from ID Mobile. Roaming is activated both on my Android phone and the ID Mobile app, but I still cannot access data services. When I try to access data, I get a notification saying that I 'may be out of data for Spark NZ (or whichever other network I manually choose)' and am asked to sign in. When I follow the link, I get timed out (because I'm not connected to the internet). Can anyone help me please?
I'm roaming (free) in Greece and Cyprus, but I've had messages saying “Welcome to the USA” and have been charged high rates for data usage. Why has this happened? How can I prevent this and how do I get the incorrect charging refunded?
i need to make and receive calls in the US shortly, whats the best option, eSiM or Roaming Top Up
I am currently in Playa Del Carmen, Mexico and had pre paid £35 for 10 day add on. I'm currently using a Google Pixel 8 Pro. The phone connects to either AT&T or TELCEL but immediately says 'You may be out of data' and will not allow any Internet usage. The iD add on still says I have 20gb left.Can someone help please?
I bought a 24 hour roaming package for Hong Kong this morning, but it's not working. Everything is switched on, but I get a message saying I don't have enough data from 3. What is 3? The same as ID mobile?
If I am travelling to New Zealand for 3 weeks can I buy more than 10 days data roaming before I go?
Recently arrived in India and have purchased the 20gb data roaming add on for 10 days after arriving. It says I have 4G/5G but is not working to any avail. Tried all different networks and have also reset my network settings. Have had to resort to an e sim just to get me up and running. I have travelled to other places before and have never ran into this issue
Hello, Wondering if anyone can help.I've landed in Marrakech, paid the £20 for 5gb of data for 5 days. Which I'm told I'll connect to a local network.I'm getting nothing!!! I'm using the patchy WiFi of the hotel. Just need it for moving about the old town.I've tried, auto selecting networks, manually selecting, Restarting, turning off and on. Nothing is working. Am I missing something or have I just been sold a dud add on that wouldn't work?Any help would be appreciated G