Hi my plan finishes in a week or two ,i have tried to pre pay it and finish it ,it's in my ex partners details but im backpacking and want to keep the sim and change to sim only deal to my name would it be possible and to get the codes and stuff i need by email instead of txt please Thanks Amy

I have 1GB data on my pay as you go sim (never use it, always on wifi or use my main sim). I’m about to go to the EU and ID included roaming - can I top this data up or am I locked in to that for 30 days? Seems wild that I can’t just add on or “upgrade” my plan for the remainder of month/start a new month. 

Hi,I am unable to receive SMS messages in Vietnam as my ID mobile sim card will not connect to any of the local mobile networks in Vietnam. I tried the automatic and manual selection method, and it shows all local networks as forbidden. This is only a recent problem and searching through the community it appears that I am not the only person this is happening to,Please help as this is a big problem for banking etc when I cannot receive OTPs etc.

Since I switch my old number to id mobile I have been unable to receive SMS from abroad. This is particularly bad as I have an international spid and I am unable to receive a pin to confirm access to my spid. I tried everything possible but still unable to receive sms from outside the uk (I can send them though). Id mobile has failed to do anything about it (they promised to call 3 times at times when I could be called but they failed to call every single time) so I reported the issue to ofcom and I will inform communications ombudsman about the dispute when it is the right time.

I bought the add on day one after receiving the welcome to Turkey message. Connected to Turkcell and Vodafone TR.  Both show signal, but then I get an exclamation mark ❗ on the signal.  I have a Google Pixel. I then followed the steps to fix it. Checked the APN. Reset network settings but to no avail.  I still get no Internet even though it says it's connected.  I've got 4 more days left.  I doubt it will connect. I think I need a refund.  I roamed in Greece earlier this year and it worked perfectly. 

Hi there,I am using an iPhone 17 pro max with an eSIM and I regularly travel outside the UK. I always have my roaming turned off as my destinations are not in the 50 included nations, however, I still get charged for roaming. I also have a physical SIM card installed for another provider, who’s roaming is also turned off, and I do not get charged for travelling between countries. I get the SMS notification that I have landed in xxx country and if I want to use my data etc etc blah blah, which is fine but I ignore it as I do not intend to use iD. Quite soon after, I get an SMS informing me that I am using chargeable data.I don’t understand how this can happen. (I have just toggled the WiFi assist option to off). In terms of monetary value it’s not huge - like tens of pence, but it’s kind of annoying! Can you please let me know how else I can avoid these charges?Many thanks,Samuel Man

I am in Rome airport, cannot use roaming, I have full signal but it said I did not subscribe to data; I tried all available network; every plan should have 30gb EU roaming right?

Is it true that iDMobile has no coverage in Poland?  I am currently in Wrocław and banked on using my data, but can’t connect to the internet at all 😔

I’m on holiday in Reims in France, and can’t connect to ID mobile data or mobile phone service, have I got to do something in the phone settings.. ?

Dear SirsI have got a question about iD mobile receiving SMS in a country outside the roam free zone like China. Is it free to receive SMS in China? More importantly, will it be considered as roaming and hence incur roaming surcharges?The table below taken from iD official website says that “Texts to China” costs 60p per SMS, but it is not entirely clearly whether this “Texts to China” actually means “receiving texts in China” or “texting someone in China”.Hope some expert can give an authoritative answer to my question.Many thanks indeed.RB Roaming Pay monthly Pay-as-you-go**** Calls to UK* £2.40 £2.40 Calls to China* £2.40 £2.40 Calls received* £2.40 £2.40 Texts to China** £0.60 £0.60 Texts to UK**

I am currently abroad and gone over 30GB roaming data. Could you tell me when this reset or could i buy an extra data please?

Hi everyone,I’m currently on a 24 month contract with iD Mobile and I’m using a Samsung S25 FE purchased recently through iD Mobile. I’ll be travelling to Malaysia and Thailand on a few days and unfortunately these countries are not included in my iD Mobile roaming allowance. To avoid expensive roaming charges, I’m considering using a travel eSIM such as Airalo or Holafly for data only.Before I go ahead, I’d really appreciate some clarity from other users with similar setups:1. Are Samsung S25 FE phones bought on contract with iD Mobile unlocked by default, and therefore compatible with third party eSIM providers like Airalo or Holafly?2. Has anyone here successfully used Airalo or Holafly eSIMs abroad while keeping their iD Mobile SIM active for calls and texts?3. Did you experience any issues when switching back to the iD Mobile SIM after travel?4. Are there any known problems specific to Samsung S25 FE when using internation

I recently switched from Lebara to ID Mobile. I use this number for international bank transactions. As part of the transition to my new phone, I need to authenticate my banking apps. This process requires the app to send an SMS for verification, which worked seamlessly with Lebara. However, with ID Mobile, I am encountering errors due to a Sender ID mismatch. This is critical for me, and I need to resolve this issue. I have attempted several troubleshooting steps, including resetting my mobile device, adjusting network settings, and reinstalling the banking apps, but none of these solutions have worked. Can you please assist me with this problem?

Hello,My wife and I are both iD customers and she is travelling to see family in Russia soon and passing through Turkey (she’ll be there for a day at most on this journey).She would like to send text messages to me while in Turkey (where she could use her smartphone) and then in Russia (where she will be using an older Nokia phone) because although we can get a “Roaming Beyond” add-on for Turkey, but this is not an option for Russia.So we are wondering how best to go about this please as I find the information on the website confusing?Many thanks,RichardWatt7

Is my iPhone 16 dual eSIM compatible?  I have bought a different provider eSIM which try’s to install in eSIM 1 which I think is taken by ID Mobile. I just want to install the additional eSIM but not activate it until I travel. Thanks. 

I’m thinking of upgrading my sim only account with ID Mobile. But I can’t see any info on whether my new contract will keep the same roaming? I’ve been with ID Mobile for many years, and currently I get free roaming included. But I’m worried if I change to a different sim only contract, the roaming aspect might be deleted, and I’d j=have to buy add-ons whenever I travel abroad. I’m in the UK and being able to ‘roam like home’ when I go on holidays is brilliant. Please could somebody from ID Mobile confirm if I’ll keep ‘Roam from Home’ if I change my contract with you? Many thanks :-) 

Has anyone else had this problem?

I got the iPhone 17 last month but it’s faulty I can’t get notifications I’ve done everything who do I contact please 

I have not been able to connect in France or Belgium. I'm going to Germany tomorrow and I'm fully expecting the same problem.I have turned on data roaming and I have more than enough data available and allowed WiFi calling. But can not connect to the internet or make or receive calls. When I try, I get an English message telling me that the call can't be connected.This is extremely frustrating and I am SO close to changing my provider. I have a OnePlus phone. The same thing happened last year when I had a Samsung. So it's not the fault of the phone.Thanks in anticipation for your support Suzi

I have already spoken to the chat bot and tried all their suggestions. I have just purchased a £20 5 day Roaming add on for Turkey and the internet isn't working. How do I get a refund?

going to NYC for five days. beat and cheapest way for phone use/data? 

Can my mobile be used fully in Canada and if so for how long? It looks like roaming max is 10 days? 

I recently joined ID because of the data available when travelling in Europe. However, I struggle to find where in the app I can tell how much I’ve used. Can anyone help with where I’d find this so I don’t overuse my allowance in any given billing month? Thank you. 

Hi, I recently saw an announcement that that the 30GB data cap when roaming had been lifted until further notice. Is this still the case please as I have just received a "usage warning".( I am in France )

Hi,I recently (last week) switched to my old number from my previous provider. The transfer was laborious and my old provider switched off and the new provider transferred the number a good 8 hours later. Also, the new number was unable to send and receive sms and iMessages and FaceTime did not work for about 3 days after the transfer. However, over a week later and even after having changed from eSIM to a replacement SIM card, I am unable to receive international sms (I can send them though) which is really serious as I cannot verify my international id virtual card without it. Can anyone suggest what I could do to be able to get international sms again?