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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 191 Topics
  • 602 Replies
191 Topics
A
Newbie
aporter24Newbie
asked in Roaming & International.
Adding data to remaining allowance

my remaining allowance this morning was 0mb so i added 4GB. I use my mobile hotspot for work while travelling. Whilst the 4GB has been added i still cannot connect. What do i need to do?

0
A
Newbie
2 hours ago
S
Newbie
shawld2Newbie
asked in Roaming & International.
Data remaining

I've just been abroad on holiday and on returning my data remaining on the app shows 197gb of 100gb which is a bit concerning. My bill amount shows the correct amount. Should I ignore this?

6
S
Newbie
3 hours ago
C
Newbie
CJcatNewbie
asked in Roaming & International.
Switzerland

I travelled from Italy to Switzerland for the day my phone worked fine in Italy but as soon as I entered Switzerland nothing …. My phone showed that I had 5G and WiFi and I was connected to Swisscom and my limit was high …. But could not access any of my apps….Apple Maps, google maps my travel card,  even the IDmobile app.  I was told that 3/ID mobile jjust does not work in Switzerland is this true for future travel??

4
Frank Scalzo
Newbie
6 hours ago
M
Civilian
MattjoCivilian
asked in Roaming & International.
does IDmobile know whst they are doing ?

I lost and found my mobile on a recent holiday and while it was missing I cancelled the SIM card On return to the UK I explained the situation and requested a new Sim but I can’t make cellular calls .i contacted ID , fiddled with the mobile settings for a few days then went to Carphone warehouse for another SIM card still no ability to make calls ID mobile rang some checks later last week and indicated a problem with the phone itselfi went to my local phone shop who do repairs and they say there’s nothing wrong with the phone , ID mobile just need to remove the mobile from the blacklist and the phone will be fully functional more than a week without phone messy about when a simple procedural change at ID mobilr would have fixed this problem on day 1 one very unhappy customer    

0
M
Civilian
16 hours ago
H
Newbie
hsvdgNewbie
asked in Roaming & International.
voice roaming not working, data roaming works

I am in Norway and can use data roaming. However, I cannot place voice calls (or receive them).  What could I do to solve this. 

3
H
Newbie
18 hours ago
K
Civilian
Kelvinr01Civilian
asked in Roaming & International.
data roaming

I am a new user of Id and am in Sweden. My app tells me I have 190Gb of unused data. My roaming usage in this period is 608 Mb. My roaming cap is 30Gb. But my roaming data has now stopped with no message or alarm of any sort. What is going wrong?

1
Kash
iD Mobile Employee
19 hours ago
B
Civilian
BobspidersCivilian
asked in Roaming & International.
Not receiving texts while abroad

Hi,I am in Italy, full roaming enabled, I can use data, send texts, make and receive calls, but I do not receive texts from other Italian mobile numbers.I have already tried all the suggestions in the other similar threads (switch off/on iMessage, restart, check phone number, switch manually to another roaming operator, ...), to no avail.I have also switched my SIM and put it in another phone, with no change (so, the problem is not in the phone, it has to do with the SIM). My phone is a iPhone, the other an Android.Is there anything else that I can try? Thanks,Bob

1
Tom
iD Mobile Employee
20 hours ago
Geoff Kay
Newbie
Geoff KayNewbie
asked in Roaming & International.
Roaming in Italy

Hello,I am going to Italy next week and would like to know if my phone package will allow me to use my phone as normal like in the UK without further charges.  Can this be confirmed please.Only I have gone abroad before and I know you get a text. But do not trust and it is not clear enough for me to gamble.I look forward to hearing from you. 

5
Tom
iD Mobile Employee
21 hours ago
Jessica Roseveare
Newbie
Jessica RoseveareNewbie
posted in Roaming & International.
my phone abroad

I have checked the app and my abroad data was on, turned it off to try and log out and log back on to restart and won’t let me turn it back on.I am in Spain and unable to use internet (contact family) or make calls

0
Jessica Roseveare
Newbie
21 hours ago
1
Civilian
12Reg34Civilian
asked in Roaming & International.
Id sim not working abroad

I have 2 ID mobile SIM cards, one is in my iPad & the other is in my mobile Myfi internet hub. In the uk they work as expected but when abroad they have no service.yesterday I removed the sim from my Myfi hub & placed it into my iPhone where it worked perfectly, I made a phone call & watched a little YouTube just to be sure & all was well.i then placed it back into my Myfi whe once again it gave me nothing, can someone help before I cancel both contracts please

1
WelshPaul
Legend
2 days ago
L
Newbie
laurenhughesNewbie
asked in Roaming & International.
Corfu apart of the greece roaming?

I am very confused.. I have spoken on live chat with someone who wasn’t helpful to be honest but I’m not sure if Corfu is still a part of the Greece eu roaming?  I’ve seen that there was a topic about this 2 years ago but has it changed?  im scared I’m going to get charged loads for being in Corfu when I thought it was part of the Eu roaming 

5
F
Civilian
2 days ago
Y
Newbie
yuendumtheNewbie
asked in Roaming & International.
Data Roaming in Japan

Hello all,I am in Japan right now and transited via Hong Kong. When I was in the HKG airport trying to connect to the airport wifi, I received Rate Advice messages that I am roaming. I immediately went to ID mobile website just to realise the roaming feature was on, but I am sure I didn’t turn on my iPhone’s data roaming. My mobile data was not on either. So I turned off the ID mobile roaming feature as well as setting my bill cap to 5 pounds (should have left it at 0 pound but made a mistake). Then I continued using the HKG airport wifi. When I got to Japan airport another Rate Advice message popped up again - I have noticed both messages seemed to pop up when I turned off airplane mode trying to connect to airport free WIFI, but I made sure I didn’t turn off the mobile data as well, and the data roaming toggle on my iPhone is never on.  I checked with customer services and they said from their end the last interaction (the time I used my mobile data) was when I was getting up to go t

6
andewhite
Legend
3 days ago
Chris Connor
Newbie
Chris ConnorNewbie
posted in Roaming & International.
im in turkey and my mobile data isnt working,ive got unlimited everything and it worked fine in tenerife last month

Mobile data not working in turkey

2
Chris Connor
Newbie
3 days ago
A
Newbie
Ace17257Newbie
asked in Roaming & International.
roaming

I would like to know how much data you are allowed to use roaming in Spain and France with every package but I cannot find it anywhere on the website.

5
Matthew T
iD Mobile Employee
4 days ago
N
Newbie
NICKWOOD1329Newbie
asked in Roaming & International.
Overseas data usage end of contract.

Both my wife & I have the old contract that gave us unlimited data in Europe, not the current 30 gig.  We will both soon be out of contract, have been contacted saying we can continue without renewing contract.  My question is,as we are both still under the terms of our old contract’s, we should still have access to unlimited data, under the terms of our old contracts.  We have never even gone close to using the 30gig, but it would be nice to know, especially as there is another company offering everything included unlimited data throughout Europe. 

7
Matthew T
iD Mobile Employee
4 days ago
Phoebe Jones
Civilian
Phoebe JonesCivilian
asked in Roaming & International.
i cant use my phone in Montenegro

I’m going on holidays to Montenegro on Thursday and I say that wouldn’t be able to use my phone, is there any way to change that? Can I pay something just for this month to be able to use my phone for 6 days out there? Can you get back to me with options please?thank you Phoebe 

2
Matthew T
iD Mobile Employee
4 days ago
V
Newbie
Vicyem2001Newbie
posted in Roaming & International.
help

Live chat

1
Kash
iD Mobile Employee
5 days ago
Fynn Murray
Newbie
Fynn MurrayNewbie
asked in Roaming & International.
keeping UK number whilst abroad

Hello.  I'm moving to Australia for for the foreseeable in a few weeks time. I'd like to keep my UK number and have seen lots of contrasting information. I am on the 10GB paid monthly plan that auto renews monthly on a Google Pixel 6.  I need an Australian number upon arrival. Could I theoretically keep paying my ID contract (perhaps changing it to the cheapest option), despite the fact it will not be used whatsoever, and have an Australian Esim to handle texts, calls and data, therefore dual simming? Would there be any issues with this? Additionally, should this work, what is the best way to use my UK SIM in Australia to avoid any expensive bills - turning if off completely? I would assume it would work as normal should I need it in both Australia and the UK?  Thanks in advance! 

1
Kash
iD Mobile Employee
5 days ago
L
Civilian
Lamata2024Civilian
asked in Roaming & International.
The number you have called is not recognised

I am calling a UK landline from Spain, but just getting the message, ‘The number you have called is not recognised’.Have tried several times over several days.I have called this number before from Spain without a problem.The number is still valid as I have had someone in the UK call it successfully.I have rebooted my phone (its a Motorola g23), Roaming is on and I have phone credit.Any suggestion please?

2
L
Civilian
5 days ago
C
Newbie
chrisfoleyNewbie
asked in Roaming & International.
Is there any way to test my APN settings before I go abroad?

Have just switched to ID from Smarty as I was enticed by the roaming data available (30GB compared to my previous provider 15GB) as I’m going to Spain & France for 6 weeks.  Then received an email from ID today telling me to check my APN settings.  Couldn’t find these in the settings menu on my iphone 15, so searched the articles and stumbled across the issues people were having with using data whilst roaming.  I’ve downloaded the unlockit.co.nz app and installed the id carrier settings, but am nervous that this wont work and I’ll be left without data whilst abroad for the 6 weeks.So my question is whether there is any way to check if I will be able to roam using my data before I actually go abroad, or will I have to chance it?  Or do I cancel my switch and go back to my previous provider (where I could manually change the APN settings)?

16
Matthew T
iD Mobile Employee
6 days ago
R
Newbie
RichardG01Newbie
asked in Roaming & International.
i am unable to use my phone in the USA despite roaming turned on and cap extended

I am in the USA and desperately need to use mobile data. Roaming is turned on, cap is extended and I have plenty of data on my account. Really need ID to sort what's going on. 

21
Matthew T
iD Mobile Employee
6 days ago
F
Civilian
Fred012Civilian
asked in Roaming & International.
rest of the world roaming

Hi I recently went to hook of Holland from Harwich by ferry. Whilst there we visited Netherlands , Germany. and Belgium. since being back I’ve noticed I’ve been charged when everywhere I’ve been is covered by the list of countries included!how do I contact if directly?thanks Fred

1
Tom
iD Mobile Employee
7 days ago
Annabel Wright
Newbie
Annabel WrightNewbie
asked in Roaming & International.
Help for a luddite

I’m off to Switzerland in a couple of days and I know it’s not one of the countries on list for free roaming. I currently have  a £6 a month contract (I don’t live on my phone, I make a few calls and never exceed the data allowance). My question is (please be patient, I’m stupid with phones) if I buy an add-on, will it cover for any phone calls/data I use in Switzerland, ie if I have a single phone call at £2.50 per call, will that come off the add-on? If I eg look up football scores / google maps, will that come off my add-on each time I use my phone or per mb total? I really don’t want to get an esim, I’m quite sure I will struggle to get this (I’m old and stupid). Please can anyone advise?

3
Kash
iD Mobile Employee
7 days ago
Tristan Hodge
Newbie
Tristan HodgeNewbie
asked in Roaming & International.
data roaming

I am flying to portgual on the 5th september and flying back on the 8th then flying to ireland on the 11th to return on the 12th. How do i enable/make sure i can use my phone data to use social media to keep intouch with family.

2
Kash
iD Mobile Employee
7 days ago
P
Newbie
PaulTNewbie
asked in Roaming & International.
Roaming

I have received a text saying that I have used all my 30GB roaming data, but I have not been out of the UK. 

1
Matthew T
iD Mobile Employee
7 days ago
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