Roaming & International.

I've just returned from Dubai, my manual network selection is being rejected, and I need you to refresh and re-provision my SIM on the network

Hi, I am currently in Japan, I had to make a call to BA due to an issue with our hotel and they kept me on hold so long I hit my bill cap, since then my phone has not worked at all for calls or messages, which has made the trip a struggle so far, such as when I need a message for two factor authentications. I have data due to my Esim. I can't extent my cap past £75 where it currently has reached, any ideas how I regain calls and text functionality?  Thank you

why is my gb showing so much abd why is there not webchat?

How do I track my data usage whilst overseas on an unlimited plan?

iPhone XR - moved from Bt and when roaming g wld get a text msg saying now roaming in eu ..nothing happened when we arrived in airport - had to use airport Wi-Fi followed instructions - can’t see where to choose the network .uf that is what is missing 

I'm in Las Vagas. I've purchased a data roaming addon but i can't conbect to and oprator here. I've resrated my phone and few times, addded flight mode and turned off to try and find an operator. I've tried to find an oprator manually but all that's selected is not linking. Please help. I really need to use my phone abd currently can only do so in the hotel. All my roaming is turned on. I've followed all instructions from your website advice. 

My data roam beyond is not working in the USA I have paid for the add in and it won't connect. I have 3 days here and need it sorting. 

Hi can I use my data and calls in Belgium and Amsterdam at no additional cost?

Why have I been charged for roaming when I haven’t left the EU?

I have a contract for my son’s phone. We were in Italy for 5 nights and used data roaming. Will we be charged for this . I thought data roaming was free if you use your data allowance 

I know I am going to be in Spain for 84 days and there is a 63 day roaming limit under the Fair usage Policy. It states the service may be temporarily suspended. How can I guarantee continued usage?I realise I will have to pay for any data used, but is it possible to notify ID mobile in advance so the service is not suspended.

How can I see how much of the 30GB monthly roaming limit I have used? Does this 30GB roll over to the next month if unused like UK data does?

i travel to spain can i use my phone as normal  without extra charge 

I recently travelled to Spain, where data usually is usable, however I could not manage to get my phone to connect to it even by sliding data roaming to ON. I have a Samsung Galaxy S26. Any ideas anyone please? Travelling back again next month and don't really want to purchase an e-sim. Thanks

Hello,I’m in the US right now and I received a text saying that I had a voicemail. The message says:”You have 1 new Voicemail(s). Call +447782333123 to listen.”I called this number but it was an automated message saying I needed to set up a PIN to hear the voicemail. I don’t know where I would do this. It charged me for this call. I then pressed the Voicemail button that’s on the right of the screen on an iPhone device when you click on the Phone icon and clicked Call Network Provider.  It had an automated message saying I was unable to make calls because I had a bill cap. I adjusted my bill cap and tried to call again but heard the same automated recording. I went back to the ID app to see that an additional £6 had been added to my bill, even though all I had were three 10-second-long automated robot responses. I am aware the call fee is £1.68 per minute from the US but my bill cap would have covered the length of the voicemail, but it won’t let me listen to the voicemail. Now I’ve wa

HiI’m travelling to France and Belgium this week using my newly acquired pay monthly SIM. do i need to do anything to activate or authorise this or is it included within my package and ready to go? 

Hi. I recently had 5 days in Morocco. When I arrived I bought an eSIM at the airport. The lady removed my sim and replaced with an Orange sim. I’ve just had my bill from id and it includes £22 in roaming charges. Is that right? 

I am in Tunisia, ID Mobile is set as my sim for sending and receiving messages. I need to send a text to a Tunisian mobile but it keeps failing despite having room in my bill cap. I have tried changing the prefix for Tunisia from 00216 to +216 and back and this makes no difference. Help!

Hello, I’m going to be travelling to Saudi Arabia, the UAE (Dubai), and Pakistan, and I’m planning to use my iD Mobile SIM while I’m abroad. I’ll be in: - Saudi Arabia for 14 days- Dubai, UAE for 1 day- Pakistan for 14 days Could you please provide me with the roaming rates for mobile data in each country? I’d also like to know if there are any roaming bundles or data packages available that could help reduce the overall cost. Please also let me know if there are any daily or usage limits I should be aware of. Many thanks.

I have a Samsung Galay S25 with ID network. No internet. Tried all the usual tricks, phone on & off, aeroplane mode on/off, roaming activation on phone & app, manual change to movie star,  extra roaming allowance availability etc.. it looks like a kmown issue with ID. I do have another MVNO provider and works well. Can any one share if their ID network actually WORKS abroad, particularly intersted in Spain?

Hello, I travel to switerland tomorrow. Do I have free data on either of my plans 

Can I install an ESim on my phone?Which one is accepted by ID?

Hi, Just back from Canaries. iPhone roamed OK automatically. On last day tried to roam with my 2019 iPad using different ID mobile SIM, but got message saying no data connection. All my settings were correct. Was able to use phone as hotspot so no drama, but forgot to swap SIM’s to troubleshoot and now I’m wondering whether older iPads might not roam. It works fine in the UK with the ID data SIM.Any ideas?

Hopeless in Belgium and Germany. Sounds like a rip off “free 50 countries” roaming. Terrible. Than heavens for my free Bank eSIM to contact iD

My husband has a samsung A25 5g phone and needs to have data for 30 days but most of the e-sims are not compatible. With Roam Beyond through ID, could he pay for 30 days data as 10 days data is not sufficient. How does this all work? He is travelling around Sri Lanka for the duration of his stay.Please can you assist him in resolving this issue.