I paid for ads 20£ for roaming in Turkey, but it doesn t work - i do not have internet. I would like to cancel it

I’m going to Turkey tomorrow. Wasn’t aware that it’s not included in the usual roaming deal, and so now scrapping around trying to sort it! Reading that I need to log into the ID mobile app to turn on roaming and also it’s being suggested that I add a cap to avoid high charges. However, the app isn’t working at the moment (as per the service message at the top of the page), and so how do I do this? Also, if I purchase the roaming now, does it start straight away or just when I turn the phone on in Turkey? 

Hi I am one of many people stranded in Phuket. I did put a £20 data bolt on but have hardly needed to use any of it so feel I've wasted my money on this especially as it expires today. This morning I had to make an emergency call to the UK as my flight was cancelled meaning my mobile costs are sky rocketing. Is there anything ID Mobile can do to help ease the burden in cases such as these when customers are stranded in a foreign country through no fault if they're own. Any help would be appreciated. 

I am currently in Morocco and not getting incoming calls. I have a data SIM for roaming and have selected my ID Mobile SIM as the voice calls one, data roaming is on, international calls are on.  why when someone calls me from the UK are they not coming through? I am on Orange which is the partner network here. 

I am currently overseas and paid my bill with excess funds remaining.  The payment has been received and  acknowledged by ID but I still have a blocked account?

Whenever I leave the Uk I cannot use any services, I’ve checked settings with ID mobile and my phone and there are no restrictions. My girlfriend travelling on the same trip and same package does not have any problems.  impossible to talk to anyone from ID and chat doesn’t seems to be an option.   

Hi,I will be using a travel simcard while in China but in case I run out of data since I'm staying for a month, I wonder if it will be possible for me to activate an add-on roaming data package once I'm in China?

The app says I have unlimited data, but I am currently overseas and know there is a 30gb cap.  my bill shows my usage, but I can’t find current usage.

First up, please accept my apologies if this has been answered before but there are so many threads out there with conflicting answers that it’s next to impossible to fully trust which one is correct.We’re about to go to New Zealand for 4 weeks. Naturally I don’t want to pay roaming charges for that length of time so I’ve got an second e-Sim from a local company (Spark) which I plan to use for both primary data and voice. However, ideally I’d still like to be able to receive SMS messages, particularly essential 2FA ones, sent to my UK telephone number but without having to incur any extra charges over my regular monthly payment.This is my current plan, using an iPhone 17. Can someone please confirm back that this will do what I want? Thanks.Enable Wi-Fi calling on my iD Mobile plan while still here in UK (already done) Set both Mobile data and Default Voice Line to be the NZ eSim. Leave the ID eSim line On, which I believe is necessary for

Cannot receive calls when abroad. 

It’s now Feb 2026, are ID Mobile yet doing calls & texts packages from Andorra when I’m there 1 March?And Data packages?

I am signed up for a contract but will be travelling in Asia for around five months. Are there any options to extend my contract or change it to be able to use it abroad? I can see add on options but can’t see anything reasonable that would cover that length of time. 

Hi,  Is someone able to assist me setting up a plan to take this device to USA for 2 weeks and 1 day? Kind regards Ben

Having bought a data add on and everything being switched on (i.e. phone has roaming enabled and the account settings say it’s enabled), data services don’t work!Attempted to search for alternative network providers - still doesn’t work. So the £20 data add-on is a waste of money and instead had to buy eSIM data package.

Hi, I’m going India tomorrow, can I use my number there ? If yes then much are the charges? 

Hi, I’m going India tomorrow, can I use my number there ? 

If I am going abroad for longer than 10 days to a category 3 destination can I buy a deal to cover the period for roaming data

I am in the fortunate position of going to Sri Lanka for 23 days. I can see roaming add on options to buy coverage for 2, 5 or 10 days. Are there any longer packages which I can purchase? What is the best solution for a 23 day trip?

The 10GB roam beyond I purchased is not working in Memphis USA. I am having to rely on free WiFi in restaurants and hotels. How do I fix this issue? I have tried switching my phone off and back on but still not working. 

I'll be in Colombia for some time but will need to call and be called from the UK, can I have this with ID? From what I see there is no add on for calls, only for data, is this true? If I can't make and receive calls to/from the UK with ID while I am in Colombia, how can I do it? Thanks 

I am in Hungary and I am unable to make or receive any calls.

I can’t text my bank a confirmation code from Vietnam but also can’t access the ID website to contact customer service stuck in a loop don’t know what to do!

I am in France and my data has run out after just three days . I don’t understand how this is possible.

Hello,just moved to ID and all gone smoothly. But I am a little anxious about roaming.  there’s a lot of threads where roaming didn’t quite work for users even if they “enabled roaming” on their phone and in their ID account.  my iPhone (iPhone 16 pro max) doesn’t have the ability on ID to enter APN settings. I’ve done this with previous providers to ensure roaming was set up.  I’ve deleted network settings but this still doesn’t give me an APN menu. it may be that times and capability have changed and if your phone is working for calls, FaceTime, I mobile data, OTP etc that you are all good. anyone else in the position where they can’t access the APN menu but roaming has been ok for them? thank you

I have only been on n France three days but my data has run out. I cannot understand it. I don’t use 30gb in a month in the uk ?