Roaming & International.

Why I was charged for roaming offshore on the vessel if my bill cap was on 0£,please maybe someone had same issue? Doesn't look right.

I’m in France and I received this sms as soon as I arrived: “Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming” I have roaming switched on. Am I going to be charged, and if so why? The info in the link says my allowance can be used while roaming.

I added a 5 day America data roaming add-on yesterday to my son's account (account in my name but provided for my son) however he can't get any data. I have followed all the advice on the forum last night, however still not able to connect.(See images of things tried.) I added this data to help him and me feel safe while out there, it is very concerning that this is not working. Looking at the forums this seems to be a regular issue, one that I never had when with 3UK direct. I wish iD Mobile would say upfront if they can't offer the service, it would have made a difference to know this upfront. Please can someone fro iD Mobile assist here?

My son arrived in NYC last night, I have purchased him a 5 day America data roaming pass. (The account is in my name.) However he can not access any data, spent last night following all the advice in the forum, settings are correct, switched off and on, increased spending cap, tried manually connecting. Nothing works. I am unable to contact him unless he is on the hotel WiFi, this does not feel comfortable, I put data on for him so that he could feel safe and 8 could have confidence but instead I am spending my time trouble shooting and failing. I never had this issue when on 3UK direct. Can somebody from ID Mobile please pick this up and help.

Do I need to reconfigure my phone in anyway when going to France for a couple of weeks?

I'm roaming (free) in Greece and Cyprus, but I've had messages saying “Welcome to the USA” and have been charged high rates for data usage. Why has this happened? How can I prevent this and how do I get the incorrect charging refunded?

Can I have clarification on add ons not working in USA . Have purchased 2 in last month with neither working

I have a pixel 9 will dual sim - ID mobile esim (personal) and vodaphone physical sim (business) I am about to travel to the US, so roaming charges would apply on my ID mobile plan. If I set up call forwarding on my ID Mobile number to redirect to my work number prior to leaving the UK, and switch off my ID mobile sim on the Pixel, would I be charged roaming calls for any calls that are forwarded from the ID mobile number to the vodaphone number or would my unlimited calls cover this as technically the ID mobile wouldn't be roaming? Also how do I switch on and off call forwarding on ID mobile?

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! I’m on the Norfolk coast, Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

Hello, I'm in Greece (Corfu) and my phone keeps saying I'm in Albania and will be charged

I am in Italy and roaming is not working. This is the second time in the past 6 months. It was working perfectly till last December Roaming is on on app on phone , no change of phone. Nettwork set on Automatic, picks up Wind3. I have switched phone on and off multiple time without any improvement, any other tips and advise? I need the phone for working. Thank you

After two purchases of £20 bolt on for USA in past month neither working whilst here .All the usual advice taken on board but to no avail. Can get a refund ?

I bought my phone on an ID contract so assume it’s locked to just the ID network? I want to buy an eSIM for my South Africa holiday from Saily, but am scared if I add the eSIM it won’t work since it’s locked?

I am overseas and have an iPhone . When I go into mobile services the “ data roaming” toggle is not viable ( it was when I was with Vodafone) . I can’t download data when not on Wi-Fi Am I missing something ?

I did put a message on here earlier but it has since disappeared and I can’t read the reply. i received two texts saying i was being charged for data roaming - but I’m still in the Uk on the Norfolk coast! I have never had this happen before. Please can I have some reassurance I’ve not been charged because I have not been away anywhere! thanks

tried to do everything what is written in your information about roaming but i still have not internet in my phone

Will I be able to receive SMS sent from UK when I am overseas? If so, will I be charged and how much?

Are you able to talk me through my options for using my phone in Canada?

I am unable to activate roaming in Italy, as I didn't turn it on in the UK. Is there anything I can do?

I visited Ireland for the day and my usage went to 80% and my online bill says it will be £35 whereas in the past when roaming it has always been £10. Never had an issue in the past so why am I being charged this time for roaming when it should be free for 30 GB? Reason I switched to ID was because of the favourable roaming package.

I want to make a WhatsApp video call from my UK ID mobile to a French mobile while I am roaming in France. We cannot access wifi so obviously I want to avoid excessive data charges. Anyone done this? Any idea of the cost? Advice welcome!

Hi, I'm currently abroad in chile and have all appropriate roaming settings enabled on my phone. I have recieved texts and calls from UK numbers fine until now, but as of today I cannot recieve anything. I have tried all of the suggestions on the community help pages. Can anyone help with how to sort this? TIA tom

In Spain. Roaming usually works OK here. Samsung M31. My wife has the same phone also on ID hers works perfectly. When on Movistar can't make/receive calls or texts. Sometimes it goes automatically to Vodafone ES and works. (Not an ID partner). Phone WILL NOT go to manual network select Have spent more than two hours with chat agents. They all keep telling me to change manually to Yoigo. Phone will not change from automatic to manual.Yesterday Agent Maurice dumped my chat after 90 minutes. I also think that the agents are helping several.clients at the same time. Anybody got any ideas please? It seems the agents Can't help. Thanks.

I’m going to Oz for about 28 days later this year. What are my options and costs with id? I can buy an eSIM in Oz as one option.

Me and my wife both got new 2 year contracts last week with new iPhone 16’s. We are now on holiday in Spain. We can both make calls but cannot receive calls. Data works fine. When someone tries to phone our numbers they get a message saying that “the person you are trying to reach will not accept this call”. I have tried all troubleshooting steps, selecting different networks (Orange, Vodaphone, Yoigo, Movistar) and have the same issue. I have tried de-activating and reactivating roaming and international through the ID app and still the issue remains. I have tried live chat who can’t help with this issue other than tell me to try the troubleshooting steps. Interestingly it looks like the person in this thread only a few days ago was having the exact same issue: Can anyone help resolve this please. The issue looks to be on ID side rather than due to phone.