Hi, I'm working away in Qatar for a few months. Is there a plan similar to Vodafone so I can get data at a good price?

Hi just from changed from  02 after many many years to iD ,I live on close to the border between Northern ireland and Republic of ireland , and travel between UK  to ROI daily , and alot of the time my phone when at home picks up the strong iD 3 IRL signali known i can change serttings to manual network and keep on iD 3 ukThis has never been a problem before with O2 because 02 roams on 3irl in the ROIHowever i read that iD terms and conditions state that you cant roam anymore than 64 days in a 4 month period ?Just wondering has anybody in a similar situation had this enforced ?  

I recently made a call to USA using what I believed was a Freephone (1-800- ). However I got charged for the call. Should this call have been free?

I use the above moblie MiFi router with an ID Mobile SIM which works perfectly well in the UK.  Its ability to connect to a network where a mobile phone fails is remarkable!  Anyway,  on a recent trip to France the SIM would not provide an internet connection despite the unit being configured for roaming.  My wife and I have the exact same SIM in our mobiles and network roaming on the same trip worked no problem (as it always has done). We tried just about everything to get it to work but to no avail.  Any suggestions for the cause of this problem or, even better, a workable solution if one exists. Andy.

Will I get charged for making a call from UK to a Freephone number in USA?

I’m traveling to USA next week and will buy a new phone (iPhone 12 to iPhone 16) I have an eSIM currently It looks like I can switch the eSIM while there (according to this thread linked here)   Do I need to do anything before I go to enable this (turn roaming on, buy USA top up, etc.)?Thanks kindly in advance!

My roaming add in bought for while I’m in Turkey is not working and I am being charged 

Ive travelled to Dublin  ireland and haven't received a msg to say that my roaming is included in my contract, can you verify this is the case please. Many thanks Suzanne. 

I paid for ads 20£ for roaming in Turkey, but it doesn t work - i do not have internet. I would like to cancel it

Does your roaming data allowance rollover? 

I have a pay monthly contract phone.i would like to get a sim only contract or PAYG sim to use in Motorhome WiFi. Would I still get the fair usage policy?I have seen an 1 month contract for £8 60gb & £10 110gb , can I stop and start the 1 month contract? 

I put the roaming data onto the wrong phone (I have 3) but only one with me abroad.  Can I get the charge refunded for the one I do not need or have with me?

I’m going to Turkey tomorrow. Wasn’t aware that it’s not included in the usual roaming deal, and so now scrapping around trying to sort it! Reading that I need to log into the ID mobile app to turn on roaming and also it’s being suggested that I add a cap to avoid high charges. However, the app isn’t working at the moment (as per the service message at the top of the page), and so how do I do this? Also, if I purchase the roaming now, does it start straight away or just when I turn the phone on in Turkey? 

Hi I am one of many people stranded in Phuket. I did put a £20 data bolt on but have hardly needed to use any of it so feel I've wasted my money on this especially as it expires today. This morning I had to make an emergency call to the UK as my flight was cancelled meaning my mobile costs are sky rocketing. Is there anything ID Mobile can do to help ease the burden in cases such as these when customers are stranded in a foreign country through no fault if they're own. Any help would be appreciated. 

I am currently in Morocco and not getting incoming calls. I have a data SIM for roaming and have selected my ID Mobile SIM as the voice calls one, data roaming is on, international calls are on.  why when someone calls me from the UK are they not coming through? I am on Orange which is the partner network here. 

I am currently overseas and paid my bill with excess funds remaining.  The payment has been received and  acknowledged by ID but I still have a blocked account?

Whenever I leave the Uk I cannot use any services, I’ve checked settings with ID mobile and my phone and there are no restrictions. My girlfriend travelling on the same trip and same package does not have any problems.  impossible to talk to anyone from ID and chat doesn’t seems to be an option.   

Hi,I will be using a travel simcard while in China but in case I run out of data since I'm staying for a month, I wonder if it will be possible for me to activate an add-on roaming data package once I'm in China?

The app says I have unlimited data, but I am currently overseas and know there is a 30gb cap.  my bill shows my usage, but I can’t find current usage.

First up, please accept my apologies if this has been answered before but there are so many threads out there with conflicting answers that it’s next to impossible to fully trust which one is correct.We’re about to go to New Zealand for 4 weeks. Naturally I don’t want to pay roaming charges for that length of time so I’ve got an second e-Sim from a local company (Spark) which I plan to use for both primary data and voice. However, ideally I’d still like to be able to receive SMS messages, particularly essential 2FA ones, sent to my UK telephone number but without having to incur any extra charges over my regular monthly payment.This is my current plan, using an iPhone 17. Can someone please confirm back that this will do what I want? Thanks.Enable Wi-Fi calling on my iD Mobile plan while still here in UK (already done) Set both Mobile data and Default Voice Line to be the NZ eSim. Leave the ID eSim line On, which I believe is necessary for

Cannot receive calls when abroad. 

It’s now Feb 2026, are ID Mobile yet doing calls & texts packages from Andorra when I’m there 1 March?And Data packages?

I am signed up for a contract but will be travelling in Asia for around five months. Are there any options to extend my contract or change it to be able to use it abroad? I can see add on options but can’t see anything reasonable that would cover that length of time. 

Hi,  Is someone able to assist me setting up a plan to take this device to USA for 2 weeks and 1 day? Kind regards Ben

Having bought a data add on and everything being switched on (i.e. phone has roaming enabled and the account settings say it’s enabled), data services don’t work!Attempted to search for alternative network providers - still doesn’t work. So the £20 data add-on is a waste of money and instead had to buy eSIM data package.