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Roaming comes as a standard feature on all iD Mobile plans, so you can call, text, and browse while abroad. The cost and allowance depend on the country you’re visiting. To keep things simple, we’ve divided destinations into three zones:
- Inclusive Roaming: Use your UK monthly allowance of minutes, texts, and data (up to 30GB) in 50 destinations worldwide, at no extra cost.
- Roam Beyond: Stay connected in 25 popular destinations (including the USA and Australia) by purchasing a data add-on.
- Rest of the World: For all other countries, standard out-of-plan roaming charges apply.
Watch our quick video guide or scroll down to find details for your destination.
Inclusive Roaming (50 Destinations).
This zone covers most EU and EEA countries. You can use your UK minutes, texts, and data here, but there are a few specific things to know.
- Get set up
Before you travel, you simply need to ensure Roaming is switched ON in two places: your phone settings and your iD Mobile app. Without this, your phone won't connect abroad.
Click here for step-by-step instructions on how to enable roaming.
- Your Data Allowance & 5G
You can use up to 30GB of your data allowance each month while roaming, or your full allowance if your UK plan is less than 30GB. The only exception is Ireland, where you can use your full UK data allowance just like at home.
To keep you safe from excessive charges, we also have a £45 roaming data limit in place wherever you are. Plus, if you have a 5G phone, you can now get 5G speeds in selected roaming destinations!
- Calls and Texts (Band 1 vs. Band 2)
Where you can call and text depends on which specific country you are visiting.
If you are visiting a Band 1 destination (which covers 46 countries including most of Europe), you can use your minutes and texts to call or text the UK, the country you are in, and any other Band 1 destination.
However, if you are visiting a Band 2 destination, things work a little differently. In these countries, you can only use your allowance to call or text the UK or the specific country you are currently in:
- Azerbaijan
- Belarus
- Kazakhstan
- Macedonia
Calls to other international destinations from these countries will be charged.
- What if I go over my allowance?
If you use up your monthly allowance (or hit the 30GB roaming limit), standard UK out-of-plan charges will apply:
| Roaming | Pay Monthly | Pay As You Go |
|---|---|---|
| Calls to UK* | £0.40 | £0.40 |
| Calls to Inclusive Roaming destinations* | £0.40 | £0.40 |
| Calls received* | £0.00 | £0.00 |
| Texts to Inclusive Roaming destinations** | £0.14 | £0.14 |
| Texts to UK** | £0.14 | £0.14 |
| Picture Message (MMS) sent** | £0.55 | £0.05 |
| Internet and Data (Per MB)*** | £0.10 | £0.10 |
* Price per minute,
** Please note: MMS charges vary. For further information, refer to Terms & Conditions.
*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB.
Roam Beyond (25 Destinations).
This zone covers 25 popular worldwide destinations. Your standard UK allowance doesn't work here, but we've got you covered with great value Roam Beyond add-ons.
- Check your destination
Roam Beyond add-ons work in:
- Albania
- Australia
- Canada
- China
- Egypt
- Hong Kong
- India
- Indonesia
- Japan
- Malaysia
- Mexico
- Montenegro
- Morocco
- New Zealand
- Pakistan
- Qatar
- Serbia
- Singapore
- South Africa
- Sri Lanka
- Switzerland
- Thailand
- Tunisia
- Turkey
- United States (USA)
- Choose your add-on
We offer three simple add-ons to suit your trip length. You can grab 2GB for £5 (valid for 1 day), 10GB for £20 (valid for 5 days), or 20GB for £35 (valid for 10 days).
- How to buy
It’s best to buy your add-on before you travel. Simply open the iD Mobile app (or log in to my.idmobile.co.uk), tap ‘UK & Roam Beyond add-ons’, select ‘Roam Beyond’, and search for your destination. Once you find the add-on that suits you, just confirm your purchase, and the cost will be added to your next monthly bill.
- Get set up
For your add-on to work, you must ensure Roaming is switched ON in your phone settings and in your iD Mobile account.
Click here for step-by-step instructions on how to enable roaming.
Please note: These add-ons start immediately, so it's best to buy them just before you travel or once you arrive using Wi-Fi. They aren't included in your Bill Cap, so even if your cap is set to £0, you can still purchase an add-on. Once bought, they can't be cancelled and will expire automatically after their duration. Just be careful—if you use data without an add-on, standard roaming rates will apply.
Rest of World.
If your destination isn't in our Inclusive or Roam Beyond zones, you are travelling in the ‘Rest of the World’ zone.
Please note: You cannot use your UK allowance or add-ons here. You will be charged extra for every minute, text, and MB of data you use. These costs can add up quickly.
- Check the costs
Before you use your phone, check the roaming rates for your specific destination here.
- Countries with no coverage
There are some countries (such as Bhutan, Zimbabwe, and others) where we do not currently have a roaming agreement. In these locations, your iD Mobile SIM will not connect to a network, and you won't be able to make calls or use data.
- Protect yourself from bill shock
To avoid an unexpected bill when you return home, we strongly recommend setting a Bill Cap to limit any overspend. Try to stick to hotel or cafe Wi-Fi wherever possible, and keep Data Roaming switched off in your settings unless you really need it.
Read our top tips for reducing roaming charges.
Roaming at Sea or In-Flight.
Please be careful when travelling on Cruise Ships, Ferries, or Planes, as these methods of transport often use their own satellite networks which are not included in your plan (even if you are travelling between two Inclusive Roaming countries).
Connecting to these networks is extremely expensive (often around £6 per minute).
We strongly recommend keeping your phone in Flight Mode while at sea or in the air, and only turning it back on once you have landed or docked.
I’m abroad and roaming is not working. What should I do?
If you’ve arrived abroad and can't get a signal or use your data, don’t panic. We have a troubleshooting guide to get you connected:
