Archived posts and topics
- 2,004 Topics
- 5,620 Replies
Activating Your New SIMTutorial
Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a new connection, 2) an upgrade, or 3) a replacement. Here's what to do in each of these situations: 1. New connection.If you've purchased a new connection, the SIM card you receive should already be activated. Simply pop it into your handset, and you're good to go.SIM not working? This article might help: 2. Upgrade If you've recently upgraded with us, your new plan allowances should now be available to use on your current SIM.You might receive a new SIM card in the post. This is just in case you've upgraded to a new phone, and your current SIM doesn't fit. So, if your existing SIM is fine, just store the new one in a safe place in case you need it in the future. If you ever need to use the new SIM, you can activate it, in the iD Mobile App or My Account online by:Logging in to the app or online account. Going to the 'My Services' page Clickin
When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and its job done! Don’t know your PAC from your STAC? We’ve explained the differences between these two things below What is the difference between a PAC and a STAC Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect. A STAC is a code that’ll get you a brand-new number on iD Mobile and your old account and number with your previous provider will disconnect when you switch. How do I get my PAC or STAC? PAC If you want to keep your mobile number and move to iD Mobile simply text PAC and send it to 65075 Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances Reminder: you will have 30 days in which to provide
If you’re thinking of returning your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below.If you bought your SIM only plan recently (no more than 14 days ago in-store, or no more than 30 days ago online or by phone), here’s the good news. You can simply process a return, rather than cancelling your plan. It’s much easier!How to return your SIM only plan and end your iD Mobile contractIf you bought a SIM only plan in-store no more than 14 day ago, you can return it by going into any Carphone Warehouse store. Just bring your proof of purchase with you, and a member of staff will take care of you.If you purchased an iD SIM Only plan from idmobile.co.uk or via the iD telephone sales team in the last 30 days, please contact us here to make a return.If you made your purchase outside of the time frames listed above, then you will need to lo
[b]If you’ve got an iD Mobile plan, you can buy add-ons. But what types of add-ons are available? How do they work? And why do you need them? Good questions. Let us explain, in our complete guide to add-ons.[/b] [h3][b]Why would I need to buy an add-on?[/b][/h3] Add-ons are a great way of giving yourself more minutes or data. Hopefully, you’ll be on an iD Mobile plan with enough allowances to get you by each month. But things can change. For example, if there’s an unmissable new show out on Netflix and you can’t help binge-watching it on your daily commute, that could eat up a lot of data. And if you think you’ll run out before your monthly allowances will refresh, we’d recommend that you buy an add-on. Here’s why… Buying an add-on works out cheaper than racking up those dreaded out-of-plan charges. For example, a 100MB data add-on will only cost you £1.50. On the other hand, if you don’t buy an add on, use up all your data, and then use an extra 100MB, you’ll be charged £10.24. Qui
If you bought your plan recently (no more than 14 days ago in-store, or direct from iD Mobile no more than 30 days ago online or by phone), here’s the good news. You can simply process a return, rather cancelling your plan. It’s much easier.I purchased my plan directly from iD MobileIf you purchased a pay monthly phone plan from idmobile.co.uk or via the iD telephone sales team, you can return it by post or to a Carphone Warehouse store. Here’s how to do this:Returning your phone by postYou can return your phone by post within 30 days of your delivery date. To do this, follow these simple steps:Let us know you'd like to cancel your plan and return your phone. You can either contact us here, or print our returns form, and post it to us. We'll then give you a Return Transaction Number. Post your return to the address below by recorded delivery at your own cost (and please keep your proof of postage). You must include your Return Transaction Number and proof of purchase – if you do
Hey guys!How’s it going? I hope you are all well and had a good weekend. I wanted to share some recent updates with you that we have made on the iD Community and also highlight some potential updates I am working on.All of these updates, present and future, are to try and improve user experience, accessibility and ease of use. Once you’ve had a read through, it would be great to hear your thoughts on the actioned changes and future plans. New Updates:Blog Button: The new ‘blog’ button can be seen in the Community’s navigation bar; once clicked, it will take you to the ‘Articles and Competitions’ category where we post the majority of our Community content. We’ve noticed our organic traffic to our Community content is overshadowed by our help & support content and we want the Community to be more than just a help & support platform, we want all of our users to be able to find help/answers to their questions but also to learn and read interesting content, as well as having fun an
ID mobileAccount number REMOVEDMobile number REMOVED5th Dec 2021 £6.00 bundle5th January 2022 £0.015th January 2022 £6.00I previously had credit which was unspent up until I purchased the bundle in December 2021. Since 5th December after purchasing the bundle I have not been able to call or send texts from my mobile, WHY ? My history shows Mt light usage but I should still be able to use my mobile, I cannot therefore I should be reimbursed.Can you please refund the £12.00 paid out.Regards J De Bishoppe
There have been two fraudulent accounts setup using my name and old address. these need to be closed. This is the second time iD mobile has allowed fraudulent accounts to be setup with theft of my identity. can someone please contact me to explain how to close these accounts and associated debt recovery collections. regards
I’m not an ID Mobile user but I have just received a letter which claims an account has been set up in my name. I've tried to report the fraud on live chat but wasn't able to as I don't have a crime reference number.I can send a photo of the letter containing all the details privately, as well as proof of identification.Can this be investigated for me, please?Peter
Hello. I am an ex ID mobile customer and I left a couple of years ago. Today out of the blue I have received a Final Notice Demand for £39. I have had no other correspodence for any demands of monies untill today.The frustrating part is that I cannot get in touch with ID mobile customer services to sort this out. The email service email@example.com is no longer in use. The chat bot doesnt work and automated telephone line requires my phone number which is no longer recognised and therefore cuts me off!!!So is there anybody from ID mobile on here get in touch with me with a way to solve this problem please?
I am unable to receive the one time code from Klarna. My phone number is correct and when they email me, I get a code that I then enter but am taken right back to another screen requesting another code be sent to my phone but it never comes. I am not having trouble receiving any other SMS messages from known or unknown contacts. I have also insured that there wasn't an inadvert block or something and I can't find anything that would prevent me from being able to access my account. I also tried to call their customer service number and reach a recording that they are not open yet their website states they are available 24/7.
Hello,I require a proof of purchase invoice detailing the phone model, date and retailer, is it possible to get this emailed to me?I did receive a slip with my phone but the text is very faint and doesn't have the required details.Any help would be greatly appreciated.Thank you
I was recently checking my credit history, noticed 3x missed payments from ‘Carphone Warehouse’ registered back in 2017. It was some time ago, but I dug into my email history all was revealed. In In 2017 I purchased a Sim Only ID Mobile account. however the Sim failed to arrive and I cancelled the service within the 14 day cooling off period. No SIM card was ever used or received. I contacted ID by phone to notify them of the cancellation. later I received a letter from them asking for £1.10 payment as a ‘service charge’. I contacted their customer services by FB messenger disputing this payment (no service was ever used and no sim was ever received.) The FB staff agreed that this was incorrect and the charge was refunded. I still have this conversation in my message history. However, now four years later the three missed payments have appeared on the credit file. Obviously unbeknown to me, this fraudulent activity by ID has adversely affected my otherwise perfect credit history. Makin
Hi. Im trying to order a new SIM as my previous phone got lost. But when I try to go into account it says it doesn't recognise my number. I haven't used the SIM in ages but want to start it up again with a new SIM in a new phone. Can you help please?
Already have an account? Login
Or log in to the iD Community using your Facebook accountLog in with Facebook
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook accountLog in with Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.