Community Archive.

How do I speak to a live person at IDMobile?

I've deleted my esim off my phone as I was told by an agent that I would be able to reinstall it again after I've deleted it. This was after a discussion about network issues I was having. He advised me that reinstating the esim can improve network problems. I contacted live chat and because they can't send the OTP to my phone, they won't provide me with a new esim. This means I now have to go to a Currys store or wait for a new physical SIM to be delivered. Is there any other way around this without having to go to a store or wait for a SIM to be delivered? Thanks.

Hello, I am switching from a physical vodafone sim to an ID mobile esim. I have received the esim QR code and scanned this however to switch my existing Vodafone number, along with the PAC code (which I have), I need my new ID mobile phone number which I cannot find anywhere?

I have an Apple Ultra Celluar Watch. Now iD Mobile has eSIMs when will we be able to add an eSIM to a celluar watch? I appreciate iD Mobile do not sell celluar watches but those of us that already have one might want to use the additional functionality.

As title says since the tree network went down calls drop, I can be talking to someone for say 8 minutes or 14 minutes and then instant cut out as if one of us hung up. Doesn’t happen on my sons phone which is 02. This started after the three network went down where at the time when it was down my IDmobile phone couldn’t even make 999 calls. I tried 999 when no calls were working and 999 failed too. So now I have a phone that cant handle long phonecalls it cant seem to last in a phonecall much longer than 15 minutes.

I'm buying a new phone I need the esim emailing to me please

Can I have switch to esim?

I have placed an order for a new phone with a esim and you have cut off my old SIM card before my new phone and esim has even been dispatched

I have a new phone with a physical iD Mobile SIM. I am travelling to South America and my travel company are providing me with an eSIM for Latin America to access the local network for navigation purposes etc. Can I use this? When I go to “Add eSIM” under “Mobile Services” I get the message “Your SIM is not supported. This phone number can’t be transferred because your account is ineligible.”

..hi..i have s23 ultra..supports esim .. ..i have Tic watch 3 pro ultra wich supports esim aswell.. ..can i have just one number for both gadgets ( like vodafone one number service ) from ID mobile !?? ..thank you in advance ..

I ordered an eSIM for a business line and gave a PAC code to keep my business mobile number. For some reason they have not used the PAC Code on the new eSIM number they have transferred my own personal number over with the PAC Code. So now my personal number is gone and I’m left with my business line and the new eSIM number that I never wanted. I can not get hold of anyone in customer service and Curry’s-PC World can’t help, and try explaining that to someone who’s first language isn’t English! (That is the reason this has happened in the first place). Can anyone give me any idea what I can do?

I’ve just upgraded my account and have requested an eSIM. However, I’ve now been cut off and have not data or phone signal and am still waiting for my new phone to arrive. is this normal?

I have been on hold to customer service for 1hr 30 mins so far. Is there a customer service number to call that will get through quick? My mobile number has been cut off instead of my ESIM number so no one can call me

Hello, so i got my new phone from carphone wearhouse. when setting up the new iphone it asked if i wanted to transfer the sim from my old phone which is on the vodaphone netowork. i pressed transfer as i wanted to keep my number. the network on my new phone displays as vodaphone, i am confused as this contract has ended yet im still able to make calls text and use my data? do i need to put the ID mobile sim into my new phone and request the pac code form vodaphone ? im so confused. :/ thanks!

Just wondering if you can have a physical sim and eSIM with separate numbers that will work along side each other? Ie. eSIM for business and physical sim for personal so if someone try’s to contact the phone will ring on either number without having to disable a sim

I've just joined id mobile, received email with contract summary and invoice but no email with eSIM QR code, which I had been told to expect more or less straight away. Any ideas? And how do I actually get on live chat?

I dint recive my phone number email with my order when purchase esim unlimted plan

I’ve just lost the ability to make or receive calls or reach my voicemail over iD Mobile (Three). FaceTime and WhatsApp calls connect over the internet. I’m using an iPhone 16, 18.2.1, using an eSim. My postcode is BN21 1RU.

I have looked all over and can not find anywhere that tells me where or how to order an eSIM. The ID help page tells you that you receive an email but how do you get in contact with them to actually ask for the eSIM email? I have logged onto my account and nothing there. I have googled it and all that comes up the the help page as though you have already got an eSIM or just tells you what to do when you receive the eSIM email.

I recently switched to an ID Mobile ESIM on my iPhone 14. After getting a PAC code to port my number, I have not been able to make or receive calls or text messages. Data is working so I can do FaceTime and iMessages but nothing else. This has been for 2 weeks now. When I try to call someone it says “call ended” and if someone tries to call me it doesn’t even ring… Thanks

I desperately need help. I am travelling and lost my SIM card. I therefore cannot log into the app as it requires text authentication which I can’t do. I have tried countless times to find the ‘live chat’, however any link provided just takes me to a webpage listing products/offers. I really need to either cancel my sim contract or see if an eSIM option is possible with ID mobile. This is urgent. please someone help me

Just signed up with ID last week but cannot get a phone signal (data seems ok). Live in Didcot, OX116AR, so not rural. I used eSIM and now have a primary and personal number….wondering if there’s an issue here?

I can't get my sim to load can it be changed to a physical sim

I have been until now using a physical sim but recently my sim tray broke. I spoke to ID in live chat to get them to send me an email so I can use and eSim instead, but they said they needed me to receive a text before they send the email. How am I supposed to receive a text if my sim tray isn’t working, I don’t have any other phone I can put my sim in? It seems like a oversight to me since a sim tray is a component on a phone that can break like any other, and there are plenty of other ways besides a text of verifying my identity to avoid fraud. Does anyone know how I can get an eSim emailed to me in this situation?

I have just upgraded today , I don't have my new phone yet . But received the new esim email . All good, except I am still using my old phone and now it says emergency calls only ... Surely I should be able to continue using my old phone until I actually get the new phone and activate the esim ( which I haven't, as it says it can only be used on the phone it is needed for !) anyone had a similar experience? As it will prob be Tuesday before I get my new phone it means I can't phone anyone till I get my new phone ? Iain