Community Archive.

Can I get an sim card if I don't have a uk bank account? I did try few times to get an esim plan on ID mobile website but I won't be able to buy it as I don't have uk bank account 😕😕

I have been with ID mobile for 2-3 years. I have used a SIM only contract for that time. My contract ended so I upgraded to a new phone and new eSim. I have a couple of issues, firstly on my ID mobile account I can not see my new plan that I have already started paying for and I am still playing for my monthly SIM deal. Secondly, I am having issues with my new eSim. My old number from my physical sim has not transferred over and is not working. I tried to put my old sim into my new iphone 15 but that didn’t help and i am now getting a notification on my new iphone 15 saying that my eSim is not connecting and that i need to contact ID mobile for help. So I would like some help connecting my new contract to my current ID mobile account and also some help in transferring my old number to my new eSim. Thank you

Hello. I accidentally deleted my eSIM, order number [REDACTED] and transaction number [REDACTED]. Can someone reissue it? Many thanks.

Had my number stolen yesterday.Been transferred to an esim apparently. Supposedly chat have barred it , are sending me a sim through the post to reregister it . This was yesterday evening and actually happened while I was speaking to an advisor on chat .Been continually checking my banking accounts etc today and nothing untowards . ​​​​​​Until I check my idmobile app and now apparantly owe £80 odd. This has happened today so I don't even actually know if the esim has been blocked , I only have chats word that it has. Absolutely fuming at the moment.The first chat advisor I spoke to was useless , I managed to get in touch as sort as I got a pac number notification by text. I got fobbed off , had they been on the ball and proactive they could have stopped this from happening. ​​​​​​The second chat advisor I got was more helpful but by then it was too late as the esim was already being activated. How in gods name does someone fraudently request a pac , order an esim , and get the number p

This is beyond frustrating. I currently have a rolling SIM only plan and I have ordered a new device with a 24 contract last Friday. The new device has eSIM so I asked to get that option. Now, the new device has not been shipped yet and iD decides to activate the existing nano SIM at 11pm. So I'm stuck with no phone, middle of the night, the current device is not eSIM compatible and there is no support what so ever. I have no idea when they will ship the new device yet I'm being billed for the contract already and have no working phone on top of that! Is this a joke?

So I received all info from ID mobile and now all set up it says today - using esim However I cannot make or receive any phone calls Whatsapp and texts all working fine online chat says to wait until 6pm today - is that correct even though I received a text saying all ready to use ?

I have been sent an eSIM but it doesn’t say anywhere that I can e tee my pax code to keep my old number once I scan the QR code, will it ask once scanned?

Sirs, I acknowledge receipt of your emails of 23/11, 30/11 and 1/12/ 2024. I CANCELLED MY DIRECT DEBIT DELIBERATELY, SO THAT I COULD GRAB YOUR ATTENTION AND HAVE YOU CONTACT ME. Quite simply, otherwise I find the communication skills of your company appalling. I will outline here my experiences with your company, and why I am happy to be a client no longer. Having bought from you a MotorolaRazr 40 Ultra, I virtually never used its associated SIM, since I already had an eSIM with THREE, my main supplier at that time. Early this year the Razr developed a white streak in the middle of its screen, presumably the result of missing pixels. In any case,I was concerned that it might get worse, so I decided to have it repaired under warranty. My enquiries told me that the phone had NOT been supplied by ID Mobile, but by your parent company, Curry's, a company I never normally deal with because of its reputation and my own previous bad experience. Nevertheless I was unfortunately forced to take

I expected to be able to have two numbers and switch between the two. It was one of the things that attracted me to ID. But how do I make it work? I wanted to keep my old EE number so got a PAC. But still no two numbers. Thoughts??

I have an orange eSIM in an iPhone 12 I have just signed up to ID and been given an eSIM, which is working fine, but I have to keep switching between networks as my iPhone does not support two eSIMs can I exchange my ID eSIM for a physical SIM card?

I've upgraded to a new phone with eSIM. The QR code for the eSIM has been sent to me and my current SIM appears to have been deactivated as a result. However, the new phone is not due for delivery until later in the month and my current phone doesn't support eSIM. How do I get my service back?

Hi guys , I've just taken out a new 2 year phone contract with id mobile. I just purchased a Samsung smartwatch thinking as per samsung instructions really easy to set up and add to my contract via esim. A advisor on live chat said yep all good and sent me a esim! Unfortunately now found out he was wrong and I.d mobile doesn't offer that service yet!! Now leaving me with a new watch I can't fully use. :( When will you offer this service? Samsung make it sound so easy it just links to your phone add esim on watch and it will use your current plan calls and data allowance when watch away from your phone. Why is this so hard for the network provider to sort out?

Esim doesn't work. Physical sim couldn't be activated by the tech guy at Currys, how am I supposed to get connected?

Pretty much as per title. I was on a PAYG sim with ID mobile, but because you can’t upgrade while keeping the same number, I had to switch to Honest mobile and then back to ID mobile. This happened in the span of a couple of days. When switching back, ID mobile gave me an eSIM. I activated it and it worked fine -- I could call, send SMSs, and had 5G. However, on the day the number was supposed to be ported, the eSIM stopped working. The very moment the number was ported, I lost all signal on my ID mobile eSIM -- no calls, no SMSs, and obviously no data. I reached out to support and they told me the usual -- try to reset the settings on your phone, bla bla bla. I went through a million useless steps, and it was still not working. They then issued a new eSIM. The new eSIM also doesn’t work -- just like the previous one, the network returns “DENIED” when my sim tries to connect to the antenna, basically. I’m a software engineer and looked into the SIM -- the network is refusing to let my

Switched to ID as needed an eSIM not physical one Quite like the new issued number but obvs need to retain my old one. Is there a method to keep the newly issued number on 2nd phone?

So today I upgraded my phone from iPhone 13 to an 15 plus. I selected an ESIM contract however since then on my current phone I am unable to call or to receive calls. I am still waiting for delivery of my new phone. I have activated my ESIM but still no joy. I have now 2 separate signal bars ? The bottom bar has signal the top has no service. I’ve tried to turn i message on and off, restarted my phone, I’ve checked the service area and still not happening. What’s going on

I am using my phone abroad, iD eSIM is switched off. Data switched to mobile only. No network signal on my phone. Despite this have incurred charges of £34. My data allowance is 5GB but I thought if I was using the phone to make WhatsApp calls via wifi it did not eat into my data? I cannot access any information to see what has caused me to incur charges out of plan, it just shows a total, not a detailed breakdown. My bill was capped at £20 so not even sure how a bill of £34 is even possible? Cannot seem to connect to iD via Chat either, which is irritating

New to id. New id number not working. Old number from 3 due to port yesterday and didn’t now disconnected by 3. Did not get a sim with new phone so put old sim in new phone without success tried to update with eSIM option without success (iphone13). Cannot register for account with id as it sends text to phone which doesn’t have mobile service registered. any help greatly appreciated.

Hi, My eSIM is ready but not yet downloaded but my new phone won’t arrive until the end of December. Can I activate the eSIM on my current handset now and later transfer it to the new phone once it arrives? Thank you for your assistance.

Cannot find any details on the site as how to purchase an esim

New Samsung S24 and IDmobile plan purchased via mobiles.co.uk. I've attempted to port my number via a triangle port to my new ID mobile sim. My new physical ID sim wouldn't work. No calls, texts or data. I contacted ID mobile via twitter who sent me a Esim. I've installed the Esim, I can now receive phone calls but Data is stuck at h+ and turns off occasionally. I still can't make phone calls. When I go to sim manager the Esim shows as a unknown number. Can someone please help with this?

Using both internet browser and the app, I cannot find the live chat button to chat to an agent. I have just taken out an id mobile contract from carphone warehouse and the signal and speeds are atrocious. So for data I will be getting another cheap SIM, however my phone only has one physical SIM slot and an esim slot. So I would like to change my id mobile physical SIM to an esim so I can use the other SIM from the other provider

I might be moving abroad for a while - possibly a year - to a destination outside iD roaming Band 1 & 2 zones. I want to keep my UK number and will use an eSIM overseas to get data for comms. Can I periodically use my phone in this non-roaming location with its UK SIM to ‘keep it active’ - say once a month? Would I risk losing my number at any point? I understand there would be different charges under ‘Fair Use Policy’ but I’m more concerned that I might be disconnected from my UK number which I have had for over 20 years… I am likely to visit the UK at least once per year, if not more, and also EU destinations in the roaming list (Band 1), so there would be times I’d need the UK number on home soil, so to speak. Any opinions very gratefully received, thank you. Joe

I am due an upgrade whilst away travelling for 5 months. can I upgrade to a sim only eSIM deal whilst abroad?

I want to use both a Motorola g14 and iPhone 16pro with the same SIM card. Instead of swapping SIM card every time I change phones, can use a SIM card in g14 and an eSIM in iPhone with the same number? That way I can take either phone with me without the nuisance of SIM swapping each time.