Unanswered questions.

I used my plan out in cyprus last year and roaming was fine. However I was in spain last week and nothing workwd. The phone was connected to 5g movistar roaming network, ID mible app was tiggled over for roaming and my phone was also set to roaming. It still wouldnt work Had to buy a local spanish sim card for while I wad there. Phone shop said the ID sim was the issue not the handset...any ideas

Hi, I’ve read a few threads and it seems to fix the UID error for Apple subscriptions, a new link is required. If this could please be sent to me by someone who is able to, that would be very much appreciated.

Hi, I live in an area with no signal most of the time. I have had no functionality of WiFi calling since yesterday morning on my ID Mobile number (physical sim) .worked perfectly before. i have an e sim on Vodafone on same phone with WiFi calling working perfectly on that in same WiFi network. i have an IPhone 15 Pro Max with the latest software. i have contacted the broadband provider and apple support at length with everything seeming fine. I have toggled Wi-Fi calling on and off multiple times. I have reset network settings multiple times. I’ve turned off the phone multiple times I’ve used aeroplane mode only.And it works perfectly with the Vodafone Sim but the ID sim when on aeroplane mode comes up with an error message saying please connect to Wi-Fi. i have been to curry’s and got a new physical sim and installed it and still not working.Seems like ID network is not recognising that I am connected to a Wi-Fi network. I have obviously talked to ID customer Support over chats multiple times and they have Said that it is either the Wi-Fi companies’s problem or Apple’s problem. It is neither , given another sim works perfectly on same device and WiFi network i am at a complete loss , really need this to work as I run a business and cannot receive or make calls at home . I will have to leave ID unless they can fix this. Is there anyone out there that can help? thanks!

I tried to use the iD Perks Morrisons £10 voucher today, but the T&Cs say it can only be used between 18th April & 18th May. 🤷‍♀️ The iD Blog introducing Perks says: Simply head to the iD Mobile app and browse the live offers. If it’s a live offer, why is it 17 daysout of date?

Hi, if I have requested an esim, but want to use the original sim card instead, can I?

Hello, I have partially read and understood certain aspects to how this works but basically, I am already with ID mobile and I am wanting to purchase a new SIM card for my child I understand about not logging in so it doesn't affect my account and just checking out as a new SIM only deal etc, but when the SIM card gets delivered, how do I set it up so I have control? Do I have to put the SIM card in my phone to add it to my ID mobile app? Or do I put the SIM card in my child's phone? I imagine to add the number to my app a text will go to the SIM card? I don't want to install ID mobile app on my child's phone as it defeats the purpose of me having control, I don't want them getting savvy using that app and enabling things like adult content etc Is there any useful instructions from anyone who has done this already? I've obviously got to figure out how to set up my child's phone as a separate issue but want to sort the SIM card out first Thanks Dan

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel, after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England. They admitted it was their poor policies, they agreed that their company does not offer comparable roaming to literally ALL other phone company.. The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". I'm stuck with them for another 12 months..I hope the ID team feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stressful. And that they enjoy the money they insist I pay, despite them "regretfully" advising me to take out an additional contract. As they're "still.working things out" Shameful company. Shameful service Shameful people on decision making level. At over 50 years of age, this is the FIRST TIME EVER that I have negative feedback on a company. Sheful

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses. Firstly they said they cant help and that i need to try and resolve this issue with Apple The second option was that they will cancel my contact and will refund what i’ve paid since joining. The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers? I have tried the links on different browsers and different devices - Same issue.

I purchased a I month top up for £20 unlimited data 03 June 2025 today I got I used up my credit have I done something wrong when I did this purchase Regards Chris Hayes

hi I have recently join ID mobile recieved my new phone but there's is a promotion of Samsung air bud did not recieved yet

Ive been with ID since around Sept last year and to be honest i am not impressed with the signal strength, relying mainly on WIFI calling I have noticed the 2 icons at the beginging of the signal bar flash on and off, sometimes it has one, then 2, then none and i dont know what this means - what do these 2 ‘up down’ icons mean? Whatever there never seems much improvement!

Any idea why i have skipped a months payment So last bill i payed was 8/04/25 it skipped mays payment and took double payment today. Just trying to figure out what has happened for it to skip a month and to charge me 2 months of payments and to avoid it happening again in the future Thanks Adam

Hoping some can clarify this for me please! I purchased a SIM only which clearly says no annual price rise yet in my contract details it says £1.50 increase every April. Is this just an error or there actually annual price rises? Many thanks

Hello Sorry to be a bother but I also need my sales invoice to claim a samsung promotion. The email I received hasn't been accepted.

I have today reached the end of my 24 month contract and wish to change to a sim only contract, however after repeated tries there is only one sim only contract option available for me to choose from.

Hello, I'm not receiving text messages from Nationwide building society specifically the one-time passcode to log into their banking app. I have spoken to Nationwide and they logged an IT incident. On investigation the IT department found that the text messages were being sent to my phone, however they were not getting the ping back to say it had been delivered. Please help

Hi, like many others I am unable to redeem the apple music offer. The apple TV offer works fine. Can you send a new link please?

My second trip to India where I have bought a Roam Beyond add on.The first time (last year) the roaming did not work and I spent all week with someone supporting me through these pages trying to get it to work without success I’ve just returned from a second trip - Spent £30 on a Roam Beyond roaming data add on. Guess what? It didn’t work I tried manually selecting different operators, checking phone settings, rebooting the phone… No joy. So my message to anyone else with ID is don’t even bother trying the Roam Beyond add on in India How can ID sell these add ons when they do not work. IT’S A SCAM I am in the process of raising a complaint.

I have been having problems with my signal and is now costing me jobs due to using it for work I'm not happy about this at all Can you sort this out please 🙏

I’ve recently moved to ID mobile from Three. Everything seems to be working and I can send I messages but not standard messages. Is there something I can do to sort this?

Hi, I recently became an ID Mobile customer, signing a 24-month contract, but I am facing significant concerns due to ongoing connectivity issues with mobile data. I have experienced these problems in the postcode OX28 1HY and, most recently, today in OX1 2BU and surrounding areas. After checking the status checker for both locations, I received the following message: "We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing. We hope to have things fixed as soon as possible and will add any updates here." While I understand that technical issues can arise, I am particularly concerned as I still have 10 days to exercise my right to cancel the contract. Could you please provide reassurance that this issue is actively being resolved and give an estimated timeframe for full restoration of service? Moreover I have noticed that these types of issues occur across much of the Oxford area(I used status checked with random postcode)Additionally, my phone, a Pixel 9a, cannot be the problem, as I experience excellent 5G and 4G connectivity with Giffgaff.

I selected the option to purchase an add on to my phone but turns out I don’t need it. I can’t see any option on my account to cancel it. Can anyone help?

Hi I currently have an outstanding balance of £10, am trying to see if it’s possible to repay this on the 19th as I start my new job on Monday the 9th and will have to work 1 week in hand before being paid, I will also pay the month of July on the 19th so I’ll deposit £20 on the 19th is that possible?

Hi I arrived in Corfu, and was sent a text message saying I was allowed to use my UK data as per normal 2 hours later I get a message saying I’ve got over 80% of my bill cap. turns out my phone automatically connected to an Albanian network and now I’m 42 pound in the hole. how is this my responsibility as I wasn’t informed until after the fact?

Does anyone know the code to use to reduce the number of rings before it trips to voicemail?