Unanswered questions.

I am eligible for an upgrade but only seeing apple phones. I use Samsung. Why are my options so limited?

I recently upgraded my phone but didn't receive an order confirmation email and I need an invoice/order number to claim my Samsung Galaxy Tablet.

I have been with ID mobile for many years without any issues. For the first time last month I used up all my data allowance. When the data renewed I no longer have mobile data in any location. I have tried everything, resetting data, resetting phone, try sim in another phone and all the suggestions given to me by the chatbot but nothing works. Can anyone help please?

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer.

Hi, I am unable to log into my mobile app (error 6) recommended to delete app, re-instate and sign in, which was done and still didn’t work (including changing my password sevral times. on opening the App it says ‘Get Started’ then asks for my email, then password, then confirmation that I’m Human (boxes with pic in) then it just goes back to ‘Get started’ every time? Works fine on the P.C. but not my iPhone 14 pro.

having trouble with location accuracy when using waze and maps to the point it is useless but put a vodaphone sim in and it works fine , phone is a samsung A52, not sure how to get it resolved.

I get the error "UID Missing or incorrect." Please send an updated link

I switched to iDmobile several weeks ago, opting to keep my old number and even though I have rebooted the phone a number of times, plus put the sim card into both sim slots, the result is the same, meaning the phone doesn’t ring and I can’t receive calls. My phone is a Samsung A70, so relatively old but it was working find before. The old sim (with EE) was in sim 2, but this doesn’t work in either sim 1 or sim 2. “iD” shows up against the sim, so I assume the sim is ok and recognised, just the phone number is not linked. I can send and receive texts, but when I send the recipient doesn’t see a phone number. I can receive texts to my number ok. Going into the phone settings, About Phone, Status Information and SIM Card Status, this shows: Service State - In Service Mobile Network State - Disconnected Hope this sheds a bit more light on the problem. Please can you advise the best way to resolve this.

Hello there I just got a contract with ID with new phone and data and is the first month and I’m seeing that even if I have full bars on 4g I don’t connect to internet . And even when it connect in other places that is 3-4 bars is so slow . Can anyone help me with this issue . Many thanks .

This probably needs moderator to answer and check, but thought I would ask as someone might have experience. Annoyingly I upgraded my phone and even though I used the link to upgrade for my account, and it auto completed my details, it has ordered a new contract instead. I don’t care about the number, so rather than mess around returning and waiting when I found this out, I just asked if I can end the old contract instead. So they did that. Then I had a new annoying realisation, I referred a family member a few days ago and they got a new contract. What is going to happen with that? Will I get the money? Will they even get the money? This is very frustrating, I definitely did nothing strange when ordering my upgrade and it’s very annoying I have to deal with it. I could change my mind about cancelling, but that is back to having to return the phone and messing around with that instead. Thanks, Mike

Why has my bill gone up

Hi, I have an iPhone 13 mini. Trying to setup call forwarding. I tried the built-in feature in settings, but every time I leave the page, the number disappears and it becomes disabled again. Please can you help/ potentially set up the call forwarding for me? Thanks

I spent 3 hours on the phone with your company last Friday, half an hour yesterday & this morning, a lady telephoned me to say that my phone would be delivered on 19th June 2025. Then, this afternoon another lady telephoned me to say that I had to re-order my telephone before it would be delivered. { REMOVED }. Just please let me know whether or not my phone will be delivered!!

I need to change the date my direct debit comes o ur but the number they have for a helpline doesn’t work

My account says I can not upgrade until January 26 but I’ve been with id mobile for over 10 years

Hello, My contract is due for renewal/up grade in September but I want to do it now? How can I find out the remaining cost and more forward with paying it. Thank you

I'm struggling to pay my bill this month but can pay it on Monday the 16th of September.

Good morning, I’ve recently just joined id mobile, I’m on unlimited minutes and texts with 100 data, as I’ve read roaming is not covered free in USA which I’m fine with, I’d rather just use WiFi and make calls/send messages via WhatsApp using their WiFi , however is it possible to cut off being charged for anything like receiving calls and texts whilst there?

This is my reference did my order go through cause no payment of £9 can out could you let me know please

At home I have a very weak to no mobile network signal so I use WiFi calling. Unfortunately it seems that if there is even the slightest mobile signal the phone will use that instead of the WiFi and then the other person cannot hear me. If I go into airplane mode with the Wifi enabled then the call is crystal clear. Is this related to the provisioning of the SIM? It happens with multiple phones and I have tried factory reset the phones and using an esim but none of this fixed it. Jim.

My monthly payment of £15 went out today to id mobile for unlimited data for a month. Since I'm going away, I switched to the £6/month 4gb package. I expected, since I already paid the £15 that I'd have a month ahead of unlimited and then the following month it would drop to 4gb. This flexibility is why I signed up with ID mobile. But it seems I've been switched to the 4gb package immediately and that data is used up already. What happened to my month of unlimited I just paid for? Getting to talk to anyone to sort it out seems impossible so I think I'll just have to find a new provider. Support from this company is non existent.

I ordered a separate SIM without signing into my ID account. It arrived and I put it into my daughter’s phone. I then created an account for her with name, number and DOB. When it all finished it somehow was already logged into my account. So now I’ve ended up being logged into both devices on the same account but with different numbers. can someone please help me correct this?

My phone was delivered last Monday and it came fully charged. Later that day, I used the new charge cable to recharge the phone iPhone 16 and it will not charge. The only way it will charge is with a battery pack attached to the back of the phone with the new cable charging the battery pack. I think the phone will be faulty. What do I do, I cant speak to an agent, so I’m hoping you can help me. Thank you Graeme Collins

The last text message I got through was 10 days ago I know multiple friends and family members have sent SMS messages through to me, my messages get received by them but I don't get theirs. I have followed all the guidance steps given to other people with similar issues

How can limit my son’s data or reduce his usage