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Unanswered questions.

313 Topics
BeckieC
Community Member
BeckieCCommunity Member
asked in Ask a question.
switching from giffgaff to ID mobile

I have been trying to switch from giffgaff to ID mobile. I have the PAC number and when I enter all the information needed to switch, I keep getting the message 'something went wrong'Is there anything else I can try as I really need to keep my old number!Any help is appreciated!  

243
MZone
Platinum 
Contributor
S
New
 Contributor
Sue KonNew
 Contributor
asked in Ask a question.
PAC mistake

I’m trying to start up with idmobile and wasn’t excepting anything I did, I forgot that I had there sim in and asked for a pac number as now it’s going to charge me £114 it’s also changed my phone number which I didn’t want to, how can I stop this and change it please? 

91
MZone
Platinum 
Contributor
A
Community Member
airwolf.7930Community Member
asked in Coverage & Network.
WiFi

any ideas what the WiFi speed  is on the mobile 

62
MZone
Platinum 
Contributor
C
New
 Contributor
Chris FreemanNew
 Contributor
asked in Ask a question.
No signal for second day in Exmouth

For the second day there is no mobile signal in my postcode in Exmouth. I've reported it. They say it's been escalated but still nothing. This is a bank holiday weekend so I doubt it will be fixed for days. I'll make a formal complaint. This is affecting all Three network users including idmobile, Smarty and Three.

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T
Helpful
 Contributor
S
Community Member
sproggitCommunity Member
asked in Ask a question.
Requesting Advice on Transferring a Number [via PAC] to an existing account

Hey everyone - hoping someone can guide me on steps required to add an existing number with a different provider to an existing iDMobile account. Here’s where I got to:-I became an IDMobile customer about 3 months ago when I bought a new handset… and I got a new number for that phone [a Galaxy S25], operating on an eSIM.Now I want to transfer a number from my old provider [EE] to IDMobile. EE have given me a PAC and I have the “transaction number for switching” from my original “Welcome to iD” email.The thing is… I’m not sure if it is safe/correct for me to use that “transaction number” [it has not previously been used for a switch].I had a look at the “Switching to iD Mobile” and “How do I switch to iD Mobile from another provider using PAC or STAC?” but neither of these contemplate a scenario where I may also be an existing ID Mobile customer. The end state I want to reach is:both new / existing ID Mobile number and old/EE number on the S25 Retain the existing ID Mobile number on the

91
WelshPaul
Platinum 
Contributor
B
Community Member
BaileyTiaCommunity Member
asked in Ask a question.
Phone number on data sim

I am trying to create an ID Account but need the phone number. I am using the sim as data only in  mobile router at our holiday caravan. I cannot find anything on the sim or attached document. 

51
WelshPaul
Platinum 
Contributor
Donnabk
New
 Contributor
DonnabkNew
 Contributor
asked in Delivery & Returns.
inquiry

I recently joined id mobile I firstly brought a sim only plan for myself unlimited for £15 a month and then purchased another plan for my son unlimited for £17 we was away on holiday so expected the sims to be delivered by the time we got home but I've only received 1 sim (mine) I've been charged but still not the second sim I've waited but it's been a week and still hasn't arrived could you please check for me. Thank you so much 

52
WelshPaul
Platinum 
Contributor
A
Community Member
Adrian SCommunity Member
asked in Your Phone & SIM.
Activation Sim card

I wish to activate my new sim card

41
Geluk
Silver Contributor
Baiba Krakope
New
 Contributor
Baiba KrakopeNew
 Contributor
asked in Ask a question.
mie

I lost my SIM card 

42
WelshPaul
Platinum 
Contributor
WelshWife
Active Contributor
WelshWifeActive Contributor
asked in Coverage & Network.
Physical ID mobile SIM

Good Morning ID CommunityHow do I go about obtaining a Physical SIM from ID Mobile?

165
WelshPaul
Platinum 
Contributor
F
New
 Contributor
fsharrockNew
 Contributor
asked in Getting started with iD.
Wifi calling stopped working after number port; Pixel 6

Hi - I joined ID mobile last Monday. All seemed to be fine. Wifi calling working happily. Then on Friday I ported over my old number from EE. Ever since then wifi calling has stopped working. I have a Pixel 6. Android is up to date. The SIM settings are all correct. I’ve rebooted the phone a few times. Occasionally wifi calling works for a moment after reboot, but more often it doesn’t work at all. Any help would be much appreciated!

316
F
New
 Contributor
Michael Campbell
New
 Contributor
Michael CampbellNew
 Contributor
asked in Ask a question.
How can I reduce the number of emails ID Mobile send me?

Hi, I signed up the other day, and it’s been a great service apart from one thing.  I’m getting spammed with multiple emails daily, each one is telling me about my existing plan, or asking me to change things like customer service pin.All of these could have been in the welcome email, without the need for this never ending torrent of bumf.Is there anywhere in preferences where I can turn off all but urgent emails.  I don’t want to block the email in case there’s anything important. CheersMichael

174
Michael Campbell
New
 Contributor
Tim Kemp
New
 Contributor
Tim KempNew
 Contributor
asked in Bills, Payments & Charges.
unexpected larger bill

My bill is inexplicably almost double for the last payment period with no extra charges incurred. ID mobile have offered no explanation for this and have charged my account regardless. How do I raise issue with this and have a review of my transactions?

266
Tim Kemp
New
 Contributor
M
Community Member
muriel.vane1939Community Member
asked in Ask a question.
issue with app

I get error message details don’t match when I enter my name and mobile number on the app

62
Decembersangel72
Silver Contributor
H
New
 Contributor
Holly Louise PenningtonNew
 Contributor
asked in Plan Changes & Upgrades.
upgrade stock

I am looking to upgrade to a Google pixel 9a and the white colour is out of stock. Do you have any idea when it will be restocked or I will just look to get the phone from another network.

131
Decembersangel72
Silver Contributor
Allie Hiney
Community Member
Allie HineyCommunity Member
asked in Plan Changes & Upgrades.
upgrade

I just upgraded my phone and the new bill amount has already started yet there is now a delay with the new phone....why does it not start after I get my upgraded phone first? Otherwise can I cancel the contract and go elsewhere?

50
Allie Hiney
Community Member
A
New
 Contributor
aclarkNew
 Contributor
asked in Ask a question.
transferring number using a PAC code whilst roaming

I’d like to my number from my old plan to my new ID plan whilst I am out of the country.i have my PAC code, will the transfer work whilst I am abroad and on roaming or do I need to be back in the UK for the number to successfully transfer?

174
A
New
 Contributor
KingSabaroche
New
 Contributor
KingSabarocheNew
 Contributor
asked in Ask a question.
network

I've been having problems with my ID Mobile data connection and ability to make phone calls for the past 7 days.  I've been on the network since February 2025 and the connection was great but now unable to read to load an article or do anything. I have tried switching phone off and on but makes no difference and need the connection as have young kids so need to be contactable at all times.  There are others in the area that have the same issue.  When will the issue be resolved and when can I be compensated or can I be excused from the 24 month contract as need network connection and the ability to have phone calls. How do I speak to someone at ID Mobile to resolve this issue.

444
MZone
Platinum 
Contributor
L
Active Contributor
libei87Active Contributor
asked in Coverage & Network.
No Signal in Heavitree, Exeter – What’s Going On?

Hi there,I live in the Heavitree area of Exeter and have been having major issues with my signal. As soon as I leave the house, I can’t send messages and phone calls are basically impossible - either the person sounds robotic or they can’t hear me at all. It’s incredibly frustrating. I only get a signal when I’m connected to my home Wi-Fi. Is anyone else experiencing the same problem?Is there an actual issue in this area at the moment? And if so, is it being looked into or due to be fixed? It’s been going on for a while now and I’m seriously considering switching providers if it doesn’t improve.Thanks in advance.

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L
Active Contributor
T
New
 Contributor
tay67New
 Contributor
asked in Ask a question.
I am not receiving any SMS codes

Hello, i switched to ID mobile a month ago and have had many issues regarding my Sim card. Now, I am not able to get SMS verification codes from apps like Whatsapp and NHS (i am trying to change my phone number associated with my accounts). Does anyone have any solutions? please help! 

545
Siân
iD Mobile Employee
P
Active Contributor
Paul057Active Contributor
asked in Ask a question.
Network down again

I D Mobile network down , emergency calls only all afternoon Friday 23rd May .Please only ID mobile employees reply , thank you  

162
Siân
iD Mobile Employee
Teelou
New
 Contributor
TeelouNew
 Contributor
asked in Ask a question.
every time i try make landline call or send a text i have to use data? i checked coverage ans it said i was fine before joining even the internet is so slow now on my phone what can i do?

Need help why are my “unlimited calls and unlimited texts” having to use data it said I would have good coverage when I checked before joining and says I have a signal when I try but it fails?  Everything is slower now and drags even when it says I have a signal!? 

244
Siân
iD Mobile Employee
JosephSpendlove
New
 Contributor
JosephSpendloveNew
 Contributor
asked in Bills, Payments & Charges.
Daily Direct Debit SMS from ID mobile

Is anyone else having this same issue with their direct debit and daily spam text from id mobile?ID mobile stupidly cancelled my direct debit after it failed twice, so now it’s impossible to re set it up on the same account.this issue has been going on for months with no one being able to sort it out, the complaints team have now admitted its deadlock so I can now thankfully go to the communications ombudsman.the worst bit iis…A. My direct debit isn’t working so I’m having to pay manually every month (and getting charged extra for doing so)They send me a text EVERYDAY saying “Hi, we have reinstated your Direct Debit as requested by your bank. If you believe this was done by mistake, please contact your bank or our support team at idmobile.co.uk/contact-us” AND ITS DRIVING ME INSANE!!!id mobile “technical team” are saying it’s because the bank keep sending through new direct debit instructions everyday, so they have to send me that text and I need to contact them to stop the texts.the b

144
JosephSpendlove
New
 Contributor
C
New
 Contributor
charlip4488New
 Contributor
asked in Ask a question.
Pixel 9a promotional trade in

I upgraded in April and took the trade in promo credit of £150 extra with the pixel 9a. I got the trade in money, but not the promo credit. I've been in touch via email multiple times.  I completed the trade in form, but there was no option for 9a enhanced trade in so selected other promo not listed.  I never received a confirmation of completing the form, nor did I receive a confirmation email with an order number for my original order.  Without either of the reference numbers I seem to be unable to pursue the missing credit.  How else can I chase this up?

387
Siân
iD Mobile Employee
Ade1984
Active Contributor
Ade1984Active Contributor
asked in Your iD Account & App.
still no transition for my old nr

Hi I have transferred from 3 to id my nr supposed to be changed on 20th May I have a massage that is saying that transition has been completed but I still don't have my old nr can someone help me with this

5311
Siân
iD Mobile Employee
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