Unanswered questions

844 Topics

Andrew Olah Rookie

Can't Message when I am in Hungary

Question

Hello, we recently visited Hungary, and met up with one of my cousins. I could phone him, no problem on his local phone +36nnnnnnn, but could not text him on the same number. My wife's phone (EE) was fine, as was my work phone (Vodaphone). I have Roaming set On, and International set On. I have s...

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nomiS

New Sim But No Credit

Question

I ordered a £5 bundle pay as you go sim paid the £5 when ordering it put it in my phone for the first time but when I try and make a call it says there is no credit. I have tried calling 7777 but it's useless, I either get a we're busy message or they are closed, chat is also a joke, nobody answers....

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Jackos

Using Data with a router while roaming

Question

Hi I'm having problems connecting to the internet with my mobile router while roaming. I have set the router to and my id mobile account settings are set to roaming. What are the I need to change please.

My iD / International & Roaming

pzdavis Rookie

Wifi Calling issues

Question

I have a iphone SE and have good wifi at home but poor 3g or 4g coverage. I have wifi calling enabled in settings but all I get is No Service in the corner of the screen.

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Stupiddougal Masked Rookie

Data usage

Question

I have recently moved from Virgin to ID mobile and my data usage has shot up (I’m not using the phone any differently). Does ID mobile hsve a different min data usage policy/way to record data usage?

My iD / Bills, allowances & charges

ROSSMACL90 Rookie

Number ported

Question

My existing number has successfully ported over, however when replying to texts from my contacts it is always received from the temporary number ID mobile provided. Any idea why this might be the case when my existing number that I ported over shows up when calling out, rather than the temporary num...

Welcome / General Chat

ermower Rookie

Unlocking my phone

Question

Hi, i have upgraded in the last month or so and now have a Google Pixel 3 but i want to use my old iPhone 6s as a work phone on a different network. How do i do this?

Devices / iOS

annoyeduser123 Rookie

Outgoing calls not going through

Question

I am on holiday in Europe and need to make an important call to the UK. My ID number doesnt let me make any outgoing calls. Incoming and 4g are fine. The message that I get on calling any number is - No record of this number. Please check the number and call again. Need help asap

My iD / International & Roaming

Foles666 Rookie

Cannot access my account

Question

I have an IDMOBILE account for my sons phone but cannot remember the password......I requested a new password but the system has sent the new code to my sons phone.....since he has smashed it to smithereens I cannot access this code...I appear to be stuck in a nasty loop. Is there anything you can d...

My iD / App and My Account

Husainaslam

iPhone Network Unlock

Question

Hi people just wanted some help please.. Just got given an iPhone se but my ID sim does not work within the phone a message saying sim not supported keeps coming up. When I first tried the sim it came up with the signal bar display with ID showing that lasted a few mins and now its saying sim not s...

Devices / iOS

bbd Rookie

01 numbers

Question

Why have I been charged for calling a number beginning 01? I thought these were included in my minutes. Regards Brian P Redfern

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Miraaaaa

Outstanding balance??

Question

Hi, I'm new to ID mobile. Why there is an outstanding balance in my account, and need to pay £5? What does that means and why is it exists? As I've set to pay the plan by card automatically, so it won't be any delay for the payments. Please help to solve my confusion, thanks a lot.

My iD / Bills, allowances & charges

Daisy_waldo Rookie

How to reset my I'd account

Question

When I first got my phone I set up an I'd account but now I can't remember which email address, birthday,or password I used to set it up so can't reset my password or email address

My iD / App and My Account

Fion Rookie

I am Indonesia but I cant recieve texts

Question

I need to recieve texts from PayPal and my bank to verify payments but because I'm in Indonesia I cant recieve texts. I even tried to text myself but I doesn't work. My roaming is already set to on in my ID. So can you fix this?

My iD / International & Roaming

dancake Rookie

Samsung S10+ WiFi Calling

Question

I'm having trouble getting WiFi Calling working on my S10+. I was previously on Three and had no issues with WiFi Calling with them. I have tried disabling/reenabling and restarting the phone, and have also reset all network settings to no avail. I have joined iD within the last week and ported my...

Devices / Android

SouthseaMum Rookie

Intermittently not receiving texts

Question

Yesterday I was using a website where the second security level involves them sending me a code in an SMS, and the messages didn't arrive until about 6 hours later. Today, I sent a text to a friend and she replied several times via SMS, and those texts have still not appeared 5 hours later (however...

My iD / Coverage

castacademy

Can't send MMS and no Mobile Data Network settings

Question

Just joined and using a previous iPhone 6S Plus. I am unable to send any MMS. The MMS toggle is switched on in settings. There is extra credit on my account for payment. There is no "Mobile Data Network" option under the "Mobile Data" in settings.

Devices / iOS

Alicesprings

Can I buy a SIM to use just minutes and texts with?

Question

Trying to get a cheap sim for my father in law. He uses an older non smartphone. Does not need data or texts. He uses pay as you go at the minute but costing him 15-20 per month. Can he buy a sim with data from ID and use it on his older phone? The £5 sim with 2gb and 500 mins would do for £5. Just...

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Sam75

Porting in my old number from a previous network provider

Question

Hi Just recently joined iD and followed the instructions to transfer my old number to iD network on your App. This request was made on Friday evening 10th May 2019. After submitting the PAC code and relevant mobile numbers, a message appeared on screen (your porting in request has been submitted, y...

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RUBYQ

Very imtermittent signal since porting my number in.

Question

I've just joined and ported my number across from Giff Gaff, which completed yesterday morning. Since then, I've barely had a signal. Sometimes it comes back for short periods, but it's more off than on. I've tried restarting the phone several times, but it hasn't made any difference. I know someti...

My iD / Coverage

csmyth

Roaming outside of EU

Question

Hi, I'm currently in the US and my internet data is not working at all. I have roaming enabled on my phone and on my iD account, I have disabled 4g so it's only allowing 3g, and I contacted customer services before going abroad to double-check that it would work here - they said it would. I need it...

My iD / International & Roaming

aedw.morgan

Error 28 text message from abroad

Question

I am currently abroad and have received a text from my bank to confirm I have made a purchase by replying Y or N. However when trying to reply I receive a message saying error 28, and the message doesnt send. I have checked premium messaging in app and mobile settings, and increased my limit for...

My iD / International & Roaming

xalishba2004 Rookie

My data ran out when I didn’t use it

Question

This morning I checked the amount of mobile data I had and it was 1.7 GB. I later got a text at 4pm saying I had used 80% of my data left!! My mobile data has only been on for an hour or so, but I didn’t use it and then it was on airplane mode for hours! no apps have been downloaded Im Not sure whe...

My iD / Bills, allowances & charges

littlegoodson Rookie

Cannot receive text, no option to edit APN on iOS 12

Question

Hi, I’ve recently upgraded my phone (and moved to new sim card) and now am not receiving any text messages. All messages are showing up on linked iOS devices but not my new handset. I believe I need to edit my APN settings to get this to work however currently APN isn’t available . When I go into...

Devices / iOS

legolasgirl12

Overcharged

Question

Hi I can’t seem to get hold of anyone from ID and I’ve been over charged baring in mind my sim is still in the post as I got the contract for my phone not the sim... they didn’t inform me or anything even though they have both phone numbers on record and I’m fuming(it’s only like 53p but that’s not...

My iD / Bills, allowances & charges

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Hikari
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terrywebbs
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Andy2071
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ctrlfreak01
1 like

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