Unanswered questions

I cannot receive calls but only sometimes

Hi, I have a Google Pixel phone. I am travelling at the moment and clicked the option to 'turn off SIM card'. I thought this would prevent me from using data while travelling. However, there is no option to turn on my SIM and I have no signal at all. Any ideas how to 'turn on my SIM card' again? Thank you

I sent payment but saying its outstanding

how can I get my phone number changed asap? 

Hi i got the phone for my son who was to pay it but now he has went away and not been paying this, can u stop the number and tell me how i can.pay it up.installments 

cashback forbidden error...i click link in email and get errorThe error is 403 forbidden error and cannot do anything 

My daughter had my phone she click on upgrade by mistake her does not mean  to upgrade

Hi ive been waiting months now for my numbers to switch to ID from Sky. I've had to request new pac codes from sky as they said the switch was cancelled by ID due to system issues. I now can't switch my numbers as the app and tech team say they can't sort it. I really want to know what is going on. If it can't be sorted I demand to leave without any ETC's as its not my fault. Please Help!!!

I’ve seen someone else with the exact same issue - I have two ID Mobile sim cards, but I can’t log in to my account to manage them. The password & email works but when i put in my phone number, date and date of birth etc it says "sorry your details do not match our records". The chatbot was no help at all. 

I’ve tried everything to see when my contract ends and nothing is shown, please can i have some help with this

When I purchased the new sim , I issued the PAC number and transfer date, however, having just checked the documents it says I didn’t select a transfer date, I urgently need the old number transferred- please help

I’m an international student and bought a phone plan with lebara as I planned on using an old phone while I was in the UK. Instead Id mobile offered me the ability to keep my current phone and add a phone number onto it. However, I have tried to transfer the number over twice now and waited past the date of the switch and still nothing has changed. I still have the number that id mobile gave me when I joined but wont transfer the number from lebara that is already tied to a majority of my accounts here.

Hey, I've just had a call cut off for having reached my "bill cap" but have unlimited calls texts and data 

I have recently changed to a sim only plan but am still being charged my old price. How can I stop being charged for my old plan please? 

I just purchased the id sim plan but I want to keep my old number, I need help on that

Please can you send me a new eSIM as I have been unable to scan the eSIM or download it and I’ve paid 4 month of direct debits with no benefit so far

I’ve had to leave iD and there’s a few quid left in in my account. How do I go about getting a refund?

Hi, I am a heavy data user with an unlimited Sim. In the last month I have used 147GB. Tonight my speeds have dropped from a reasonable 4g/5g speed to around 5mbps. I have tested this with numerous devices, checked the coverage checker and service status. Everything appears normal and nothing is showing as having any issues. I am under the impression that ID did not throttle speed after a certain data usage after a reply by an employee here -“In the UK: Unlimited really means unlimited , no speed caps or data limits for domestic use.”If there is indeed a throttle after a certain data usage then the reply above is misleading. I have not been abroad or roamed on my sim. Can you confirm whether there is a data cap at which point speeds are slowed to an unusable speed? If so, what is that cap? If there is no cap, what is likely to be causing this considering everything appears to be working fine on everything I have checked. Many thanks in advance

When I try and make a phone call I just get an automated voice saying ‘you are currently unable to make any calls due to capped limit’ so I can’t call anyone, but my plan gives me unlimited minuets. What can i do?

Hi there,I have been a customer of yours for over 3 years now and have seen that you have some upgrades for the Google pixel 11. As I am currently paying 10 pounds. I have seen the prices are considerably higher. Whilst I appreciate it would be a new phone. Please may we discuss a special offer considering my 3 years of commitment? Otherwise, I will have to consider leaving. Thanks! Angus 

Can I please speak to a real person?

help upgrading my phone  

want to keep my current sim as I have changed my mind about switching The window until the cut off (30 days) hasn’t happened yet so I assume I can cancel the cancellation? any reply would be appreciated as the chat bot doesn’t work for me (tried on two different devices, networks and browsers - plus I don’t know what option to call on the selection menu on the dial up assist)

Hello, my in app upgrades are a lot more expensive than ones I have found on a comparison website, all for ID mobile. I obviously want to remain here but the in house offers don't make sense for keeping loyal customers.  Do I have to leave ID mobile or create a new account to take the better offer? Why is this so complicated

The texts I receive from ID telling me I’ve used 80% or 100% of my data allowance don’t match what I am seeing in my account on the app/online. For example, I’ve just received a text telling me I’ve used 100% of my data for this month, but according to the app I’ve got 4.7GB remaining. This is happening every month. What is going on and how do I fix it?