Unanswered questions | Join the discussion, ask questions, share advice.

Shop
- - Help Hub
Blog
Refer a Friend

Home
Search

Unanswered questions

9244 Topics

Recently active

Most views Most replies

Josh CousinsCivilian

asked in Device & Phone Support

error 0

Hi does anyone know how to fix error code 0?I can't call or send texts to anyone it's really frustrating and I dont know how to solve thisAny suggestions?Thanks

LinguistSophieCivilian

asked in Ask a Question

Sim deactivation problem: ID Mobile please help!

I upgraded to a new handset about 6 months ago and, on the advice of ID customer services kept my old SIM rather than switch to the new one. Everything’s been fine until today when I downloaded the ID Mobile app for the first time on my new handset. I then received a text message saying “Good news! Your new SIM card is now in the process of being activated…” Since then I’ve now no service on my phone so assume the current (“old”) SIM has been deactivated.I’m now away from my new and unwanted SIM card (still in its envelope) for over a week and really need to be able to use my phone. I’ve no idea what has caused the apparent deactivation of the old SIM but would be really grateful if there’s any way it could be reactivated.Wisdom very gratefully received! Thank you.

asked in Device & Phone Support

Wi-Fi calling doesn't work

I have recently moved over to ID Mobile and like what seems like many before me, I’m having issues with the Wi-Fi calling function not working.My workplace has very poor mobile connectivity so I rely on Wi-Fi calling to make and receive calls.I have tried the obvious solutions suggested elsewhere but no luck.Someone on another chat topic said that a replacement SIM worked for them. Could that be the only solution?

c.r.e.a.mNewbie

asked in Ask a Question

free belkin powerbank not delivered

I have just joined ID on a 24 month contract, iPhone 13 pro, unlimited package. received the phone and SIM card but no free belkin power bank. Could anyone tell me how I can still get mine delivered before the deadline

Tony CheungCivilian

asked in Ask a Question

Refer a friend still pending

I’ve just checked the status of the refer a friend reward page and it’s still on “pending”. We both received an email to say “Your reward is coming” back on the 15th Feb. Three bill payments have been made on my friends side since then and it has been more than 90 days since receiving the above email. Tried talking to online chat, but didn’t resolve issue.

FuzzydoodleNewbie

asked in Ask a Question

Not receiving text messages

Hi, since moving from Talkmobile to iD this week I’ve had problems receiving iMessages / text messages. Sometimes they come through, sometimes they don’t. Particular problem with One-Time security codes.I’ve restarted phone, checked mobile number is correct, reset network settings but no joy. Any advice/help would be appreciated.

Sarmad WaheedNewbie

asked in Ask a Question

bill

hi my wife's monthly bill is £10 a month and its gone up to £10.68 and want to know why its gone up

Jawsgirl86Newbie

asked in Device & Phone Support

Have iD got a fix for Android not receiving OTP or verification codes?

I ported in from Vodafone 2 days ago and since have been unable to access some of my personal accounts due to an inability to receive verification codes and OTPs. I desperately need this resolved. Lots of advice regarding Apple and iMessage but I'm Android Oppo!

ysnhhRookie

asked in Leaving iD

Unable to cancel the cancellation request

Hi all, I put in a cancellation request recently but I have decided to stay and want to dismiss the cancellation request. I can’t contact anyone through live chat. neusu

trashbag_ogCivilian

asked in Delivery & Returns

Never recieved my SIM card!

Hello, I never recieved my SIM. Tracking show it being delivered to the wrong door. I’ve asked my neighbour but he does not know where it is so I am being charged for something I cannot use, please help.

dylanlb579Newbie

asked in Getting Started with iD

PAC form not working

Switched to iD last Friday but every time I try to submit the PAC form it says “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”. I contacted a person using the live chat who told me that it would be fixed but it has not been. My sim does not work. Also, I saw a post on the iD community that suggested the PAC form would work once you register an account but when I try to do this it says that my mobile number was not recognised.

GemmaJSCivilian

asked in Ask a Question

I can't log in to my account

Hello, I am having trouble logging into my account - I have forgotten the password and it won’t let me reset it as it is saying that my surname and date of birth are wrong - they aren’t!Please can someone help?Thanks,Gemma

Gp12Newbie

asked in Ask a Question

mfa and otp

Just moved from vodafone to idmobile and I'm not receiving any one time passwords from any of the various websites I use. Texts and calls from friends are working fine. Can you help?

Tony JonesNewbie

asked in Ask a Question

Direct Debit date is differnet to next bill payment collection date?

Hi,I’m new to iD Mobile and have just had my letter confirmation of my Direct Debit being setup. But it states that my future bill payment will be collected on or around the 27th of the month whereas the I’d already changed the Direct Debit date previously on the iD Mobile app to the 28th of the each month.So, my question is which date will be my Direct Debit payment date…the 27th or 28th?!? thanks Tony

LisamcNewbie

asked in Getting Started with iD

unblock short code text messages

I have recently moved over to ID and so I’m trying to set up my NatWest app. they need to send me a short code text to activate it but the texts won’t come through. having spoken to the NatWest they have said that ID/Phone may block them. does anyone know how I unblock short code text messages please? I have an iPhone 11

TheRealTomTomNewbie

asked in Ask a Question

Not receiving SMS from automated services

Hello, So I have just moved to ID from Vodafone and ported my number. It all seems to have gone through fine (the app has my correct number). However, I am not getting any automated text messages. (I do get texts from friends and contacts)I asked the question on Reddit and it seems that it might be short codes are turned off for my account, but I have no idea how to get it turned on as ID don’t seem to have a call number for this sort of thing.Can anyone please offer any advice?

asked in Ask a Question

expired rollover

I have a 60Gb monthly data allowance and this month I’ve received a 51.2 Gb rollover. My latest bill indicates that 8.5Gb of my rollover has expired. How is the amount arrived at ? I changed plan from 40GB to 60Gb on April 30th

A

Anonymous

asked in Device & Phone Support

Answering calls

I have a Alcatel 5002H and I’m currently unable to swipe to answer calls, can anyone give me advice/help to overcome/remedy the issue please?

A

Anonymous

asked in Ask a Question

Delete ID community account

Hi,Could you delete my ID Community account pleaseThanks

A

Markgrun74Civilian

asked in Device & Phone Support

RE: PHONE INSURANCE

Can I buy insurance for my new phone to cover it getting lost, stolen or damaged from I'D mobile?

Zsolt DelyNewbie

asked in Ask a Question

Mr Zsolt Dely

I’m on abroad,why I can’t receive the Hungarian message s? Please

Soph PanayiNewbie

asked in Ask a Question

how to contacts

App and website asks you to set a 6 digit PIN yet telephone asks for a 4 digit which is useless. Live chat simply never works. I puk from EE and my contacts are getting texts from both the I'd mobile number and my ee number. Why one day are contacts getting messages from one telephone number and the week after from the other?

mojtaba7bNewbie

asked in Ask a Question

can't connect id mobile network to pptp vpn server

Hi why id mobile network couldn't connect to pptp vpn server?

asked in Ask a Question

need help with contracts im paying

Hi I had a phone number cancelled it as thought it was pay as you go as was for my mum who passed away last year just had a letter saying I’ve got to pay it which I have but need to speak to someone as it hasn’t been used and am paying for it for nothing and was sure I’d pay as you go how do I contact someone to talk about this I pay for my contract and 2 boys still but don’t need this one which I’m sure was not a contract please I need help

Harvey LyonNewbie

asked in Device & Phone Support

Error 38

I've been texting back and forth with an American friend, while I'm in the UK. 10 or so messages were exchanged before the texts stopped sending (error 38) Im on a fixed £12 per month plan, and I'm aware that international texts cost extra, but I can't figure out why it did allow me to send them and then suddenly stopped. I've read through other posts regarding error 38 and can't find an answer. Any suggestions would be appreciated. Thanks

1
2
3
4
...
370

Page 1 / 370

Powered by inSided

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Why iD Mobile?

Data Rollover
Bill Capping
Roaming
Find out more

About us

Why iD
Our network
Complaints procedure
Delivery
Returns & Cancellations
Help & Support
Store Locator

Products

Pay monthly phones
SIM only
Upgrades
SIM free phones
Refurbished phones
Pay as you go

Legal

Privacy and Cookies
Terms & Conditions
Sitemap
List of Charges
Modern Slavery Statement
Section 172 Statement
Accessibility
Data usage explained
Huawei Advice

iD Mobile Limited
Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 09304672
Vat number: GB203216465

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2021 iD Mobile Limited.