Unanswered questions

Hi Team , I am in similar situation of others as could not see the solution for same .I Switched from Lyca to ID mobile and porting was completed successfully but this resulted in banking OTP’s stopped receiving to my mobile number . I am currently using E-sim with ID mobile on Samsung galaxy S25 mobile. Thanks

Unable to receive any text SMS messages. Cannot receive MFA texts to log into secure sites.

As of late, I simply cannot make calls on my mobile from my home address. I reboot my iPhone,. get 4 bars, can make calls for around 5 mins then it just stops. And yes, I am using WiFi calling also. But that’s not the point. Why am I paying you for a network that is does not function? It’s absolutely appalling. Given I live in suburban London it’s astonishing really, it’s not like I’m in the middle of nowhere. It’s the same story when I’m in the City. Cannot make calls under any circumstances. This is my work number and you are making my life extremely difficult and making me look extremely unprofessional. It’s the same story with my personal phone which is on 3, same network. Something is very wrong here. Please respond, failing that I’ll just get these numbers transferred to another provider.

Why does my app say my plan has been disconnected, I still get charged monthly so I’m gonna guess it’s still active as I use my phone everyday.

I have used ID mobiles wesbite to alert them that the phone they sent me doesnt work properly but never heard anything back. I cannot find a number to call them. Phone is awful.

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software, done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for?

Based in Lanark, apparently great coverage, 3 months now call signal drops or is muffled and scratchy. Funnily enough I can hear the waiting music fine for 40 minutes then can't hear people. Please help

Hello, I have been trying to redeem apple offers. The link on the email does not work. It says UID Missing or incorrect. can you please resend the right link please? kind regards, Hiroko

I changed my email address in the iD Mobile app, but now I can’t log in. I tried to reset my password but I haven’t received the email. I’ve waited a long time and I’ve tried it more than once and no email arrives. I’m wondering if I mistyped the email when I entered it. Please advise what I need to do to change my email address. Thanks.

Hi , I am recently new to idmobile network and didn’t realise when I signed up to my mobile contract that I couldn’t purchase add on data to use when I visit my family a few times per year who live in Canada . So I have looked into how to purchase an E sim to use there’ but when I go into my mobile settings and press add eSIM my iPhone 16 plus phone is not allowing me to add a new e sim, the symbol is just going around and around . I used an e sim when I initially signed up to idmobile network so is this the problem maybe ? i desperately need to use my phone during my travel in Canada any advice would be greatly appreciated. Regards Deb64

We are going on Holiday at the end of the month and I was checking to see if I can roam in Cyprus on my plan. After checking the list its say Cyprus in in Band 1 where I calls, texts and data is covered under my plan how ever at the bottom Cyprus is listed under the destinations Not covered at all and will incur charges on calls texts and data. I presume I would be covered and hope its a typo on ID mobiles behalf but I would like it clarified.

i have set up a new account on 15/07/25 and asked for my old number to be ported over on 13/08/25 which is when my contract expires with my previous provider i haven’t received my new sim card yet but on 16/07/25 i received a text from my old provider to say my contract has been cancelled and i now have no phone or data i can’t set up my new account as i can’t receive the text message and i am also having to pay my old provider extra costs as my contract has ended before it expires i was advised to get a blank sim card from Curry’s which i have got but when i try to activate the card i am getting an error message how can this situation be resolved? the ID mobile sim for the new account isn’t arriving until 18/07/25 so that would mean i would be without a phone for 3 days , this is totally unacceptable and if ID mobile had ported the number over when asked too this wouldn’t have happened there is no customer services number to actually speak to a person and i feel i am getting no help can someone advise how to get my contract up and running with my existing number today if this isn’t resolved today i will ask to cancel my contract and go to another provider

Still can’t respond to posts as get this message; id get it sorted asap.

Hello I am wondering if I am able to cancel a addon that was accidentally added on to my contract. It is for 15GB 12 months. I really do want to have to pay an extra 30 pound a month for a service I do not need as my contract is unlimited everything. Thank you for your help in this matter.

I tried to contact ID for first time since joining and ended up frustrated and stressed. 5 failed attempts to get pac code and very poor customer service, mostly due to a very noisy call centre and poor phone signal. I hadn't intended leaving but ended up doing so out of frustration.

Hi Wondering is there a call + text only SIM plan? Getting our youngest a ‘dumb’ phone (Nokia) so no data needed. If ID don’t have anything can anyone recommend one elsewhere please?

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software, done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

I keep getting calls from people saying they are returning my call. The issue is I have not been calling them. It seems my number is showing up on their caller ID. But its not me, calling. Searching on the internet it seems it is called spoofing, I have tried reporting it to action fraud, but online there seems to be no way to report it after trying a number of options. So I have given up with that route. The other option is to contact your provider. I can use my phone and receive calls as normal. It just seems somehow someone is masking their number on caller ID by using my number. What can I do?

I'm terminally ill and to remember me I suggested to my husband that he take over my phone number after I've gone so he will think of me every time he uses the phone. He thought it was a great idea. Is this something that can be done?

Hi there, I received a text message to say new SIM has been activated but I have not requested a new SIM. Now I have no phone signal and can’t receive text messages or calls even when connected to Wi-Fi. Regards, Simon

Paid for roaming last month for Eire, for weeks roaming, but never could use roaming, no calls, no apps etc whilst out and about. Could only use phone from Wi-Fi in hotels. Not what I paid for.

When i try and claim the apple music 3 month other it says uid missing or incorrect. How do i fix this

I just switched to ID eSim pay as you go but can’t see anywhere how I can keep my number, is this automatic?

How many contracts can you have under 1 account. I already have. 2