Unanswered questions.

I’ve supplied my PAC code & was told number would be working from Tuesday, it’s now Thursday. This is my work number & need it working ASAP. Please could you help? Mike

I need my messaging and FaceTime. All settings are correct but still not working after buying new handset

Am fed up paying for mobile contract that cannot provide a decent signal. I know alot of it is due to 3g mast switch off. But surely it would have made more sense to have new masts ready to replace old 3g. I pay for service that gives me limited coverage. I expect to be able to obtain coverage no matter where I am. We should be getting a refund on are contracts until this issue is sorted

I recently switched to Coop bank- all direct debits works but all online payments are declined- the bank says it’s because of an issue with my network provider, aka IDmobile. Anybody experiencing a similar problem? So far customer care no both ends have been unable to solve the issue. Please Help!

My mobile number was fraudulently ported to another network today. I reported it to ID mobile yesterday when I had a pac code sent to my phone. I was told the PAC code had been cancelled but it had not been and my number was ported today. I have been told it will take 48 hours to resolve if they are able to. In the meantime I have had to freeze bank accounts, cancel subscriptons and report it the police. I have also had a text saying I will be charged over £400 for cancelling my contract early! I am unable to log in to my work lap top due to the verification software on it that calls my mobile to verify it is me.

Hi I have transferred from 3 to id my nr supposed to be changed on 20th May I have a massage that is saying that transition has been completed but I still don't have my old nr can someone help me with this

Ported number from 3 to idMobile 2 days ago and now cannot make or receive calls. Have done all troubleshooting suggested in previous threads (network reset, toggle WiFi calling, volte etc) Phone has 5 bars and shows LTE connection. Have tried from several masts. Samsung galaxy S10+ SM-G975U

My account says I can not upgrade until January 26 but I’ve been with id mobile for over 10 years

Phone number to change to sim only at end of phone contract

Why do you have variable roaming allowances for abroad e.g 1 day, 5 day, 10day etc. I am going to Canada for 6 days but the only option is 5 days, but other countries have longer.

I can’t pick up any messages because I’ve not set a personalised greeting and PIN number. this is really problematic as I can barely talk, certainly not well enough to record a message that would be usable, and the instructions to simply make any noise is infuriating because it is really useless to not have the greeting automated for disabled users. and I don’t want to set a pin as the moment I set it I’ll have forgotten it again, and having to write it down just to get a voice mail meaning I can only do it at home isn’t accessible either. the new accessibility standards cover this, is there any way to get rid of this ridiculous requirement without simply resorting to turning off the voicemails entirely which now appears to be my only option?

Please could I have somebody contact me regarding my issue. I got my phone on contract 19/05/25 and it said in my contract I would get unlimited calls, unlimited texts and 100gb of data for 26.99 a month. I've logged into my ID Mobile app and it's completely different, on my app it says unlimited calls, texts and data? But then again when I look at my first bill coming out, it changes on there too. On my bill it says unlimited calls and texts but for my data it says 102,400mb?? Why am I getting 3 separate data things? Which one is it? I took the contract out thinking everything is going to be OK but then I'm scared and don't want to use it as I don't want to incur extra charges because I'm getting 3 different data things on my app, my first bill and my contract? Do I just contact Carphone Warehouse who I went through or is there somebody here who can actually help me as if I don't get clarification I will just cancel my contract.

I have just had a notification that I owe money, but I do not understand how this can be the case. I have a direct debit set up, the account has plenty of funds available, yet I get a quite threatening message from ID Mobile about paying immediately or they'll instruct debt collectors etc. Why have you not taken the direct debit? I've haven't received a message from my bank about a failed direct debit request. I can make a manual payment but would like to know what has happened to ensure the same doesn't happen again. I do not appreciate the tone of the messages received when I haven't done anything wrong.

When talking to people I constantly hear my voice echoing andthe people I talk to hear their voices too.

Hello, i switched to ID mobile a month ago and have had many issues regarding my Sim card. Now, I am not able to get SMS verification codes from apps like Whatsapp and NHS (i am trying to change my phone number associated with my accounts). Does anyone have any solutions? please help!

Hello. I have upgraded and as I wait for my new phone to arrive, my current phone has lost all connection. No data, no calls, no messages. I use my phone data as a hotspot for other internet use in my house so I am currently entirely unconnected. This also means I cannot make any contact with the courier about the delivery of my new phone. They will call me/message me to arrange and I will miss these attempts. Furthermore, I have no way of making/recieving calls for my work. It really is a difficult situation through no fault of my own. I have read the advice on this thread which advises to use the new eSim on current phone until new phone arrives. I haven't got an eSim QR to scan though. So I am with no connection and no idea when/if my new phone will arrive. I really need some help. Thank you.

Chasing up non-delivery of an Amazon gift card and the retailer has requested the original order and transaction numbers - please advise

I have 1 account with 3 devices/numbers. Can the app be used individually so each person can see also only their account and allowance?

Hi, I signed up the other day, and it’s been a great service apart from one thing. I’m getting spammed with multiple emails daily, each one is telling me about my existing plan, or asking me to change things like customer service pin. All of these could have been in the welcome email, without the need for this never ending torrent of bumf. Is there anywhere in preferences where I can turn off all but urgent emails. I don’t want to block the email in case there’s anything important. CheersMichael

The Lexus Link+ app does not work with the ID mobile network (3 network), but works fine with EE or when using wifi. Has anyone else had this problem?

Hi, I think I messed up. I have a new IDmobile Sim which is for my new Tablet so it needs a new plan. I followed the link to register it and selected the “I have an IDmobile Account” option. I entered the new sim number and clicked OK. But I don’t have a new option on my account. Help me if you can. Regards, Paul

Everything else is fine but I’m unable to make calls to landline numbers with my mobile. What is going on?

Don’t go anywhere near this company.The customer service chat line is a joke they just disappear mid sentence. I have had a contract for a eSIM with them for a few weeks. Initially ok then problems with voicemail. Then even with voicemail turned off if people rang me me it would ring a few times and say to caller incorrect number, even though my iPhone 15 recognised the caller. Then today I was told to install a new eSIM I did this and received a text saying it’s was activated and ready to go. No it hasn’t worked and now I have no mobile. My daughter is pregnant and I rely on my mobile for contact. ID I want a pac code and a refund and for you to terminate my contract.So I have to wait 3 days with no mobile while complaints investigate, absolute joke.

People call me, the phone doesn’t ring and the caller later tells me that it went straight to voicemail. Happens regularly, probably about 40% of calls - although there is actually no way to know precisely how many calls I miss! Read several similar topics on here, none of which had a proper solution (people giving up is not a solution). Coverage area supposed to be good for 4G (BN7). Phone is an iPhone 13 with latest software. help please

Joined ID mobile in March direct debit set up and taken from my account with no issues in april (req 1st of each month) no direct debit taken 1st may, and bill has just come through for double the amount due June. Direct debit is set up and working, just no payments have been requested to be taken. Not ideal for a new customer! Any advice or how do I contact customer services?