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930 Topics

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Rank
Mikeimp Rookie

Out of x-files
Question

Just got my new account with iD mobile sorted. Making my first call and I heard a conversation ,faint but there about a lady speaking to a retail shop about temperature of fridge. The person I was calling had difficulty in hearing me. I terminated the call and tried again and still that lady was sti...

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24 2
M
Rank
34 minutes ago
Rank
PC64 Rookie

ID Mobile broadband (MiFi)
Question

I've got a few different questions mainly about my ID mobile broadband account, but also how this relates to my already existing ID mobile phone account. 1. I bought ID mobile broadband in Nov 2018 on a monthly contract. I already had an ID mobile phone account and have the app on my phone. I se...

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6 1
Rank
2 hours ago
kimwoodward

living abroad and wanting to pay my bill
Question

I have moved to the USA and have cancelled my sim only deal. I no longer have access to the phone or sim so cannot set up an account to pay the bill. The direct debit has already been cancelled. I cannot get through via phone line for some reason. Im not sure if its because it is a 0333 number. Liv...

My iD / Bills, allowances & charges
4 0
3 days ago
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Caitlinsmith

cannot create an account on the ID app
Question

I got my new phone yesterday and want to keep my phone number, but I cannot register for the app with my old number or my new one (the ID one they gave me) help??

My iD / App and My Account
10 0
C
3 days ago
rjas70

SIM not working
Question

I activated the new SIM for my daughter's phone yesterday afternoon. More than 24 hours later it is still not working - no network service, number shows as unknown in settings ... what is wrong?

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12 0
3 days ago
L
Rank
lumberjack Rookie

Wifi Calling
Question

Can anyone help set up my phone for WiFi calling. Phone Galaxy S7 Model No. SM-G930T Android version 7.0 Was told phone is compatible with WiFi calling but it is not functioning. Have gone to Settings>Connections>More Connection settings> but option for WiFi calling is not present.

Devices / Android
126 6
C
Rank
4 days ago
C
CJW

Where's My Mobile
Question

New customer to iD after many years with Virgin. Ordered a new Samsung A50 and it arrived with a cracked screen. iD sent a returns label and I got a receipt from Carphone Wharehouse on 8th July to say they had received it. Been chasing (phoning 7777 on my wife's phone) my replacement phone with iD...

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22 1
Rank
4 days ago
F
Rank
fix777 Rookie

4G calling on Honor 8X
Question

Hi. I have just got a ID sim and yesterday purchased a new sim free Honor 8X - I've also updated the software on the phone to the latest version. I can get wi-fi calling to work, however I can't get 4G calling. The coverage checker confirms I can get 4G voice calling in my area and I full 4G sign...

Devices / Android
483 5
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4 days ago
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CatW27 Rookie

Roaming in Macedonia
Question

I've been travelling for the past week and haven't had mobile network at all since leaving Croatia. The other countries are outside roam at home so I didn't mind. However, I'm now in Macedonia where I should be able to use my normal bundle. Yet I have zero mobile connection and can only do emergency...

My iD / International & Roaming
43 4
Rank
4 days ago
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Johnny55 Rookie

Cannot roam in Greece.
Question

Hi, I have just returned from Rhodes Greece, and no matter what I did could not get roaming to Work. Enabled roaming on my account before I went, manually set phone to 3G. Still no good. Thing is I had same problems in Germany, first time I took Android On Xiaomi A1, September last year. On that occ...

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46 3
Rank
4 days ago
Oli29

Lost handset
Question

I have lost my phone and don’t know the login details. Help!

My iD / App and My Account
36 1
Rank
6 days ago
Rank
Jimellisuk Rookie

Nokia 5 wifi calling set up
Question

I have a Nokia 5. Apparently WiFi calling is available for the Nokia 5 but I am unable to find any settings to set it up. Can you please advise. I am running the latest Android update 9. Pie. My signal in my home is zero and it's meaning my calls are missed. Wen I used similar set ups on three,...

My iD / Coverage
55 7
Rank
6 days ago
paul.edmunds

over limit on calls
Question

what do you do when you have used your calls limit for that month

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24 1
Rank
6 days ago
c15404

Unlock my iPhone
Question

Hi. I bought my iPhone 7 at iD Mobile 2.5 years ago (the contract has been over), and I am planning to move to Korea. Thus, I need to unlock my iPhone to use it there only by changing the local sim card. Please let me know how to unlock my iPhone. FYI, when I traveled to China 4 months ago, I hav...

My iD / International & Roaming
34 1
Rank
6 days ago
J
Jroly81

multiple sim
Question

I Have just joined and got a 30 day contract sim only, for my son. Im really impressed and would lime to join myself. Can I get another sim on the same account?

My iD / Plan types, upgrades & plan changes
46 2
Rank
7 days ago
Rank
DaisyDays Rookie

Radio competition 82122 number
Question

Not able to enter a radio competition. Was able to enter the competitions with old phone and today I received the error 28code. Just want to know how I fix it please. Thanks

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32 3
Rank
7 days ago
A
Rank
annoyed Masked Rookie

Should I cancel My Account?
Question

It started with error 28 and unable to send txt's. Rang up, waited loooong time, then got an advisor who used every handling trick in the book, (the answer yes to easy questions, use name at end of every sentence, etc), had to give information over and over, could hear others details on other calls...

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153 13
Rank
7 days ago
T
Rank
Travelling Man Rookie

Travelling in Asia but can't receive texts in Singapore & Malaysia
Question

Hi, I’m currently travelling around Asia. When I was in both Singapore and Malaysia I could receive text messages. But in both South Korea and now Taiwan I cannot. Is there anyway I can receive texts? My bank and credit card company send me texts sometimes to verify that it is me using my card...

My iD / International & Roaming
55 6
T
Rank
10 days ago
S
Slakes123

messages error
Question

Whenever I text someone it says message not delivered even though it has delivered.Why? How do I fix this??( it only happens with one person)

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50 3
Rank
11 days ago
S
Sonic22

SIM not arrived
Question

I still haven’t received my sim

My iD / Delivery
18 1
Rank
11 days ago
D
Dad1966

IMO S2 MONQI MOBILE DATA
Question

Hi. I can't turn off mobile data on my son's phone. We have unlimited WiFi in our house. He has logged on to the WiFi successfully. How can he have used 55mb of mobile data in one morning? Also my WiFiaccount has numerous blocked sites for safety such as Daily Mail but when i check on scout the brow...

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22 1
Rank
11 days ago
Llucysimo

Difficulty Upgrading
Question

I am having a lot of difficulty upgrading. I am eligible for one, and select my phone and plan but it won't let me get past the "My Details stage. I keep pressing continue but it takes me to this message at the top of the screen, every time: "These details can't be edited at this stage as we need...

My iD / Plan types, upgrades & plan changes
76 2
Rank
12 days ago
Rank
DanPerks Rookie

When will RCS be supported?
Question

I know a post about this already exsists, but there have been developments. Three Uk, the network ID Mobile operates through, have recently enabled RCS for their devices. When will it be enabled on ID devices, as mine currently is not working with RCS. The Three UK article can be found here

Devices / Android
37 1
Rank
12 days ago
K
Rank
koconnor1977 Rookie

WIFI calling not working Samsung S7 Edge
Question

I see a lot of similar topics. New ID mobile SIM in s7 edge (previously with Vodafone and phone unlocked). WIFI calling always worked with Vodafone, required as coverage in house poor. Many, many conversations with id support service who cannot sort (they say enabled) - also apparently getting a cal...

Devices / Android
40 3
Rank
12 days ago
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Miriam1919 Rookie

Texts not sending to foreign (German) phones
Question

I am currently in Germany and I have discovered that texts I am sending to German phones are not being received most of the time - the odd text has been received but the vast majority do not arrive. I can text my friends and family back in England with no problem . I can use data and call German pho...

My iD / International & Roaming
31 3
Rank
13 days ago

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