Unanswered questions

13910 Topics

Kevin Mckeiver
Newbie
Kevin MckeiverNewbie
asked in Ask a question.

Loss of service

Hi I lost service on my I.D. SIM for three days this month post code S62 7ND can u inform me if I'm entitled to some recompense for this?Also waiting for my recommendation for a friend to be sent to me .

0
Kevin Mckeiver
Newbie
6 minutes ago
Andrew Bennett
Newbie
Andrew BennettNewbie
asked in Ask a question.

Services

Where the hell is the services option 

0
Andrew Bennett
Newbie
1 hour ago
Syed Marzi
Newbie
Syed MarziNewbie
asked in Pay As You Go

mr

Can u help me with the sim please 

0
Syed Marzi
Newbie
9 hours ago
A
Newbie
arcallNewbie
asked in Pay As You Go

Topped up three times instead of one, website is a mess

I logged in on the website to top-up and it somehow billed me three times instead of one. I didn’t use the browser back/refresh buttons so it wasn’t my fault, the website kept putting up “oops” error pages and apparently that meant it was billing me.Even worse, the credit never appeared on my account, despite the charges showing on the top up transactions page and my banking app.What is going on? Is the website fit for purpose?

0
A
Newbie
10 hours ago
S
Newbie
SLOPPYNewbie
asked in Device & Phone Support

Data Upgrade - Cooling off period.

I've just renewed my phone and sim contract. I'm currently in the cooling off period. The box isn't opened and I've not broke the seal because I'm now regretting not getting more data. Is it too late to increase my data allowance in the contract or do I have to use my cooling off period to cancel the contract and start again? I don't want to keep buying extra data every month via the idmoble app.  Many thanks in advance. 

3
andewhite
Legend
10 hours ago
K
Newbie
Kattt84Newbie
asked in Ask a question.

upgrade phone

Hi I wonder if anyone can advise me I’ve just upgraded phone today but but my app is showing me recommended upgrades still hours later so I’m wondering if I’ve not upgraded my phone but just taken out another contract as the app was playing up and on the confirmation email it’s showing a different phone number to mine So any advice would be greatly appreciated 

0
K
Newbie
10 hours ago
V
Newbie
Vicky WattsNewbie
asked in Pay As You Go

cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.

Please help sort this, I don’t have a capped limit and have unlimited calls and texts. my reoccurring bundle is paid for and up to date. I am not trying to call anywhere but UK numbers!

1
V
Newbie
11 hours ago
U
Newbie
user285Newbie
asked in Pay As You Go

PUK code sim locked need access ASAP

Hello I have recently bought 3 SIM cards for myself and family members, my sim card did not need a PUK code but the other 2 did, I am desperately in need of a code so that their phones are usable again ASAP!

3
Anne O'Neill
Civilian
11 hours ago
M
Newbie
MazafazaNewbie
asked in Ask a question.

need Pac code but there is no service on my current sim

After having no service on my phone with my current Id sim for more than 24 hrs, I have decided to leave Id. But I can’t get PAC code because I can’t text from my phone and my number (because there is no service)what should I do? How can I get my PAC code? 

0
M
Newbie
12 hours ago
Paula Janik
Civilian
Paula JanikCivilian
asked in Device & Phone Support

no device connection

a few days ago I realized that all my calls and messages are sent via wifi, the internet from my phone doesn't work anywhere, it shows the 5g network and full connection but I can't load any website

1
andewhite
Legend
15 hours ago
RickyK
Civilian
RickyKCivilian
asked in Ask a question.

BUGS ALL OVER THE APP

So the app has been down for 2 days and has automatically cut me off as I cannot go on the app to pay, and now there’s a new update where absolutely nothing works…. HOW DO YOU MAKE A FORMAL COMPLAINT? I HAVE BEEN CUT OFF DUE TO NO FAULT OF MY OWN! 

1
andewhite
Legend
15 hours ago
Roxy Stacey
Newbie
Roxy StaceyNewbie
asked in Ask a question.

app not working and wanting to change address

Why I tried to contact live chat in regards to my daughters sim which I set up in my name ect. Chat said my address didn't match. I logged into the account and will not show plan says Ooppps something went wrong. I also can't find a tab to change my address?? I also want to check out new plans but can't do anything 

0
Roxy Stacey
Newbie
16 hours ago
N
Civilian
NuamasemaCivilian
asked in Device & Phone Support

By mistake i ordered phone and sim del 2 times i want to cancel 1 i item

 I m new to id mobail I don't know how to get in touch with customers service 😔. please help me I want cancel my 1  order.by mistake I did 2 times oder.

0
N
Civilian
16 hours ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

36
A
Newbie
19 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

14
steveTu
Newbie
19 hours ago
M
Newbie
MuluxNewbie
asked in Ask a question.

Can no longer text friends/partner in Hungary

I have been trying to text and call my partner in Hungary and it just will not work anymore. Yesterday, trying to call and it put me directly to the ID billing with an automated message telling me my bills are paid. It does this everytime! It is soooo infuriating especially yesterday with some very important issues. Today I still can not. It has never been an issue, for any of my friends abroad until now?

1
M
Newbie
20 hours ago
L
Newbie
Leona Attwater-DunnNewbie
asked in Ask a question.

number swap

My number has swapped over and is showing when I make calls but people can't all me. It just beeps 4 times and cuts them off? 

3
andewhite
Legend
20 hours ago
M
Newbie
Marc BirkettNewbie
asked in Device & Phone Support

upgrade

I applied for an iphone 15 plus in black with reference 132775268 and it took the upfront payment but no further emails or anything, does this mean the application went through or being reviewed?

1
andewhite
Legend
21 hours ago
T
Newbie
tgets0vNewbie
asked in Ask a question.

Periodically Switching down to 3G.

Hi All! I recently called one of my spare numbers on purpose which I knew was switched off. But I noticed, the signal bars suddenly changed, so I enabled data to see what was happening, it turns out when your calling a switched off or invalid number, iD for some peculiar reason drops the call down to the 3G network instead of staying on 4G/5G. I have completed the same test on iD’s host network, Three and it doesn’t drop down to 3G when an invalid number is dialled. Anyone know why iD does that? SMARTY also doesn’t drop down to 3G.

1
andewhite
Legend
23 hours ago
Claire Lizzy Biggs
Newbie
Claire Lizzy BiggsNewbie
asked in Device & Phone Support

Connection

Hi, I wondering if anyone is having with making calls the connection drops out completely and the call doesn't connect? I have done live chat and they say there is no network issues that they can see.Thanks

0
Claire Lizzy Biggs
Newbie
1 day ago
N
Civilian
NoshinCivilian
asked in Ask a question.

make call issue

Hi I bought new SIM card  my data is working and also I receive msg but I can’t make and receive call  today I replace new sim but same issue plz help me out?

0
N
Civilian
1 day ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

0
R
Newbie
1 day ago
N
Newbie
Nirav PatelNewbie
asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

3
N
Newbie
1 day ago
Mo6655335
Newbie
Mo6655335Newbie
asked in Ask a question.

sim swap?

Hi everyone,I ordered a phone on contract via mobiles.co.uk. Unfortunately the phone and SIM could not be delivered. However, mobiles.co.uk have sent a replacement phone and SIM card. How can I get my contract transferred to the new SIM they sent? What information do I need to provide ID?Thank you,

0
Mo6655335
Newbie
1 day ago
I
Newbie
IanDHNewbie
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

2
I
Newbie
1 day ago
Terms & Conditions
Why iD Mobile?