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Neil73

How many lines.......
Question

Hi all, Apologies if I am doing this incorrectly...... I have been paying for a contract with ID since October last year for my son to use when he is at school...….I am looking at maybe taking out 2 more lines (including handsets) on the account and I was wondering if anyone knows whether ID have...

4 0
10 minutes ago In: Ask a question
Nealmatt92

Delivery
Question

I have just received my confirmation email with my reference saying my order has been dispatched however I’ve been given no tracking order for DPD so I’m not sure as to how I’m going to sort that out. I also cannot ring the Customer service number to speak to someone because it’s asks me to enter...

6 0
1 hour ago In: Ask a question
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River Bee Rookie

Haven't recieved order confirmation email after upgrading over the phone
Question

Hello, I upgraded from SIM-only to a 24-month handset contract this morning over the phone, (it wouldn't let me access my upgrade options online within my account, for some reason). However, I'm concerned as I haven't received the email confirmation of the upgrade yet, even though the sales person s...

19 2
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5 hours ago In: Plan types, upgrades & plan changes
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loopylou

no service
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I've just switched to ID, my number has been ported, and I can wifi call, but if I'm not wifi connected it says no service and I can't make calls? Any advice

14 1
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9 hours ago In: Ask a question
Frankenllama

Is my plan a takeaway plan?
Question

I’m going to America tomorrow and didn’t realise there’s such a thing as a takeaway plan which I need to have or I’ll be charged. I have a plan for £7 a month that gives me 500 texts, 5000 minutes and 2.5gb of data but it doesn’t tell me what kind of plan it is and I need to check if it’s a takeaway...

14 1
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3 days ago In: International & Roaming
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James D Rookie

Recieving MSS from the USA
Question

Do I get charged if I receive an MMS message (such as an image) from the us? Thanks

10 1
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3 days ago In: International & Roaming
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axel

I can’t receive texts in Mexico
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Hi, I am on holidays in Mexico. I can’t receive texts at all. The signal bar is grey on my iPhone. I have a zero pound cap so of course I can’t call, send texts and use data but I should be able to receive texts, right? I tried change the 4G options and also to use another network but it doesn’t wo...

12 1
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3 days ago In: International & Roaming
M
Minari

Call and SMS forwarding
Question

Hi, I'm considering moving to iD mobile. Are there any restrictions on forwarding calls & SMS made to my iD mobile number to another mobile from a different provider? I want to have personal calls come through to my work iPhone (Vodafone) because I don't want to carry two phones. Thanks!

16 1
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3 days ago In: Ask a question
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muhammadtalhah2001 Rookie

Unable to send text messages
Question

i can send normal text but it does not let me send pictures by text message.

18 3
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3 days ago In: iOS
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rossbrisco Rookie

Problems connecting roaming in Italy - Troubleshooting and now solved
Question

Hi all, I really support things like this community forum so i wanted to share a problem i had in Italy and how i solved it. When i landed i had no internet but did have calls and texts. This lasted for a day and then i became frustrated by no internet. I search this forum and others for a sol...

19 2
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4 days ago In: International & Roaming
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zoe.dyson

How to get my phone repaired
Question

A cup of tea has been split on my Samsung Galaxy A7 resulting in the screen not responding properly, I can sometimes unlock it but that's only occassionally. How do I go about getting my phone repaired? Do ID mobile provide a repair service or will I need to find an independant shop/person?

19 1
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5 days ago In: Android
KatieHodgcock

Can't donate! Please help!
Question

My text to 70220 won't send. I keep getting an error 28 code. Very annoying.

14 1
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5 days ago In: Ask a question
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Dgowdan Rookie

Upgrade
Question

When I upgrade my contract will I have to pay the upfront fee like if I was taking out new contract thanks dan

20 1
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5 days ago In: Ask a question
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Killa536 Rookie

Earbuds as standard?
Question

The new phone looks great. With the advances in technology, why doesn’t the latest phone come with earbuds as standard?

129 8
S
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6 days ago In: General Chat
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Pillarj12

Ordered item not in stock
Question

I ordered a iPhone seven + through an upgrade and it only told me after I had orders it was out of stock so was wondering how long it will be before it is back in stock

15 1
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6 days ago In: Plan types, upgrades & plan changes
A
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AL41 Rookie

USA Roaming not working
Question

In USA. No roaming. Can detect networks but not connect. Roaming is enabled on my account. Tried off & on (obviously!), reverting to 3G and 2G and tried manually selecting carriers. Any ideas? Thanks.

37 5
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6 days ago In: International & Roaming
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xanpb_2004 Rookie

Data not counting properly
Question

Hi, I recently upgraded to a new phone and I will gone down to 1gb of data a month. I noticed that on the iD app it says I have no data when according to my phone I have only use 780mb... Please help... I have included screenshots of what my phone and the iD app says.

11 1
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6 days ago In: Bills, allowances & charges
D
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didger2007 Rookie

2applications accepted, other fails credit check
Question

Have left previous sim provider, and today applied for new sim only contracts for myself,partner and daughter.My application, and daughters(under my details with different emails) were accepted.I then applied for my partners under her name, but this failed a security check, so to obtain hers, I made...

16 2
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Rank
6 days ago In: App and My Account
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laurencarmen Rookie

Upgrade instore?
Question

Is it possible to upgrade instore at a carphone warehouse?

30 3
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7 days ago In: Plan types, upgrades & plan changes
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RosieA Rookie

Calls diverting to a different number whilst abroad
Question

I am in Portugal on holiday and tried to contact my daughter a few times, for hours I tried text, watsap, calls and the texts not delivered and the calls been answered in Arabic and another times in French, my daughter have not changed her number! My husband tried her number and managed to speak to...

39 6
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7 days ago In: International & Roaming
yw12014

Charged for SIM not received
Question

id mobile was robbing me for tens of pounds since I put an order online but not receiving a sim card few months ago. I asked for a refund but got denied. I ask to close my account though I didn't know I have one. They still charge me for another month. The fact is I even didn't get the sim card. Its...

27 1
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7 days ago In: Ask a question
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Swannie Rookie

WiFi Calling not working?
Question

i used to get WiFi calling at home but this has now stopped. I can still get it at work. I have reset the router and have tried resetting the Network settings in my iPhone.

609 11
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7 days ago In: Coverage
Vickyelliot2019

Why won’t it let me track my phone?
Question

I tried to track my phone but it won’t let me it’s says there is nothing there?...

23 1
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7 days ago In: General Chat
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Stupiddougal Rookie

Data usage
Question

I have recently moved from Virgin to ID mobile and my data usage has shot up (I’m not using the phone any differently). Does ID mobile hsve a different min data usage policy/way to record data usage?

32 3
Rank
7 days ago In: Bills, allowances & charges
kastraver

Phone not on the upgrade options
Question

I know what phone I would like, and I don't care about any excess cost for not getting it on upgrade, but I can't figure out how to just get the new phone and plan off upgrade but on my account.

18 1
Rank
9 days ago In: Plan types, upgrades & plan changes

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