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ID applied a default to my credit report when I disputed and delayed paying my final bill

Has anyne had issues with disproportionate credit defaults being applied by ID? I left the service last year, and disputed my final bill (of £15) as ID didn't action my account closure request on time. I paid the bill after two months to avoid hassle, and they subsequently reported a default on my c...

I am able to call out, use data, send & receive texts. But, my number is invalid to people calling me.

I am able to call out, use data, send & receive texts. But, my number is invalid to people calling me nearly all the time.I recently transferred to this network a month ago & transferred my number. People are unable to call me, they are instantly disconnected and my number is shown as invali...

How do I cancel my plan without the sim or an account?

Help!I want to cancel my plan, but don’t have the sim or an account?ThanksSusanne

ACCOUNT

My girlfriend got a iPhone from carphone warehouse in 2017 and they have contracted this through Vodafone. Ever since she bought the phone ID mobile has taken £5 out of her account even though she has never heard of it, made an account with them or got a sim with them. She contacted carphone warehou...

Cancel my plan

I want to cancel my plan but have forgotten my password and no longer have access to the phone to receive the code to reset the password. Can I use a different mobile number to get the security code please?

fraudulent account set up in my name

I have received a letter regarding an account set up with you using my name and address. how do I cancel this account. I have reported it to ActionFraud.

Delete my account

Can someone tell me how to delete my community account?Thanks

Cancel SIM only contract in cooling off period

I would like to cancel my sim only monthly rolling contract which I have not yet used and I am within my 14 days cooling off period however I can’t get on your online chat to speak to anyone

Order cancelled

I made an order today and received an email shortly after informing me that my order didn’t pass security checks so was cancelled. I’d like to know why this was and how I can try again. I require a new phone quite soon so aim to sort this ASAP. Thank you

Unlimited calls but not able to call

I have unlimited calls in my tariff but am now unable to make calls to regular (ie non premium) phone numbers?

oppo competiton

i am a bit confused as to how to enter the competitions - do you have to scroll to the last reply?

Upgrade plan price as shown or added to current plan

I currently have a plan of 500mbs data but would like to upgrade to unlimited, price says £22.99 for unlimited would this be my new price or will it be added to my current plan £13.99?

No signal at all on my Nokia 7 .. been Ok for over 2 years

All of a sudden I am getting no signal on my phone.Texts seem to work but calls, both in and out don’tWhat’s going on ?

What is my iD Mobile phone number

Hi I can’t find anywhere that shows me my phone number as I’ve just got this phone today

Unlocking my old phone

Hi,I have an old phone linked to iD mobile which I’d like to have unlocked. There seem to be many posts asking to have old phones unlocked, but none seem to give guidance on how to do it or a direct contact.Could you help me in this regard? My phone was purchased at Carphone Warehouse, and is a Huaw...

Cancel my plan

Gone through all the steps to cancel, red message at the bottom says contact customer services yet you just go round in a never ending loop. I’ll be cancelling the direct debit as of next month if it is not rectified.I find it absolutely pathetic that a phone company can’t have anyone to even contac...

muddles accounts

My partner and I both have ID accounts but the two are being muddled and I need to sort that out so that he gets correspondence meant for him and I get mine.My password also seems to be forgotten when I sign in.

2 payments every month

Hi Just been checking through my bank account and have noticed for the past 6 months 2 payments have been getting taken from my bank on different days. Why

What is my iD Mobile Number

I forgot my mobile number and I don’t have an online account is there anyway you can help me Many thank Samantha Morris

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