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J
jackpot7

Activating
Question

I am unable to register my account, it is asking for an 8 digit security code. I am entering the digits I was sent, but saying incorrect

2 0
J
9 hours ago In: Getting started
Ed C

I've lost my SIM and I want to cancel my contract.
Question

How do I contact ID mobile by email? I am currently in Afghanistan and it is hard to get a decent line to call UK. I have lost my ID Mobile sim card and will not be in UK for next six months. I, therefore, wish to cancel subscription. I cannot register my account as you do not seem to recognise...

15 1
Rank
14 hours ago In: Cancellations
J
jllew58

Texts not sending
Question

Hi. My iPhone sends texts by iMessage only. It won’t send message texts to other phones such as Android, etc. why is this? thanks

10 1
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15 hours ago In: iOS
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Tomasz Rookie

Nokia 3310 internet settings.
Question

Hi. I just purchased Nokia 3310 (2017) but I can't set up any Internet connection. I've been trying some how-to on internet but none of them helps. Can any one help?

33 4
Rank
18 hours ago In: General Chat
Rank
Ganzic Rookie

Roaming Calls or SMS not working in Kazakhstan
Question

My mother went to Kazakhstan 2nd time now with ID Mobile, however 2nd time the phone is not working in Kazakhstan. !st time we thought her phone was too old, as she had a MOTO G3, this time she bought a Nokia 8, which is capable of picking up more networks. However still no calls or text in KZ, how...

57 6
Rank
19 hours ago In: International & Roaming
L
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Lewis93382 Rookie

Not receiving Santander OTPs - No issue with other text messages
Question

Hello All, I recently changed to ID mobile and since changing I've been trying to make payments through my bank and I've not been receiving the OTPs. I've called up Santander and ran through a list of trying to get it to work with no avail. Finally they said the fault must lie with the network p...

28 6
L
Rank
19 hours ago In: Bills, allowances, charges & capping
K
klb

Porting old number
Question

Sorry if this a silly question! When porting my old number over to new sim.....do I have to have the id SIM card in my phone or can I have my old sim in whilst I’m waiting? Thank u

5 0
K
20 hours ago In: Getting started
A
Andrewcrook2000

Upgrade
Question

I get to upgrade in 2 weeks and I’ve started to look on the website for the phone I’d like but I was wondering about what phones are available to upgrade too and how much gets taken off the upfront cost

9 1
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21 hours ago In: Plan types, upgrades & plan changes
Momat

Connection problem or invalid MMI code
Question

I have Huawei p20 lite and its not making calls or receiving calls even messages,it keep saying connection problem or invalid MMI code.please help

8 0
22 hours ago In: Ask a question
geoffid

How to get my phone sim active
Question

I cannot take or make calls on my phone using a brand new ID Sim, how do I activate it? i-phone 6S plus is my phone, it was 3 days ago I made the Sim purchase, Carphone Warehouse told me a few hours to activate it?

22 1
Rank
1 day ago In: Getting started
Justyna 9153

Faulty Headphones
Question

Hi I have a monthly contract from August for a two years. My headphones stop working. How can I get a new one. I try to chat but all day you are busy and phone calls the same

19 2
Rank
1 day ago In: Other device types (Windows, other operating systems etc.)
P
priya thakkar

id not letting me register my account
Question

i need to register my account in order to change my current number to my old one from my previous network. however, when i try registering it says my info is wrong regardless of the different combinations i put in.ive chat has been busy for two days and i need to make an account before my pac code e...

32 2
Rank
2 days ago In: App and My Account
P
pivotwizard

Receiving MMS okay, but unable to send.
Question

My phone is an Alcatel A3 running Android 6.0. Two months old. I've tried:- Checked the Access point settings and they are the default id as loaded when I received the phone. Played with switching off WiFi data. New access point setting as per forum. Network operator is set to id and selecting id....

22 1
Rank
2 days ago In: Coverage
A
adamb

3G issue when no 4G network
Question

Hi, recently changed to id mobile noticed yesterday I had no 4G network and my phone was saying 3G, wouldn’t be a problem but nothing data wise was working on my phone anyone else had this issue or any ideas to fix? thanks

27 1
Rank
2 days ago In: Coverage
S
Soulus101

Infinite provisioning messages
Question

Recently joined iD from Vodafone. I unlocked my Huawei P9 and got the usual provisioning messages, however data was not working. A reset fixed this initially, but now every time I come off wi-fi my data doesn't work until I reset, at which point I get the provisioning messages again. Any idea why an...

12 1
Rank
2 days ago In: Android
T
Tracy2019

Porting an old number
Question

Help! I have a phone for my Son and have now got a phone for myself. I ported the number over from my old provider Vodafone and rang and gave the pac code. I now have a phone that doesn't get my messages and has no service, and my son is getting all my messages. What can I do as can never seem t...

30 1
Rank
2 days ago In: Getting started
Monique

Using my phone abroad
Question

Hi there, I had a monthly rolling contract (30 days) with you and when I called to disconnect the phone was told I could still use my sim card as normal after the disconnection date as a pay as you go sim. (I only had to too up from the app apparently) After now being in a different country and af...

19 1
Rank
2 days ago In: International & Roaming
Vikki

Signal booster?
Question

Hello, i get NO mobile signal in my house (on any network). Does anyone know if the NEC Three home signal booster is compatible with an ID mobile contract- as ID mobile uses the THREE network? Many thanks, Vikki.

11 1
Rank
2 days ago In: Coverage
BETHHMARRIOTT2

Details incorrect when registering for the account?
Question

I’m having trouble both registering on the app and getting through on the phone as apparently my details are wrong;my surname d.o.b and phone number with the account which I am 100% are correct. Very frustrating as I cannot pay my bill and have now been cut off. I’ve rang many times before using the...

18 1
Rank
2 days ago In: App and My Account
RozP

Proof of purchase for iPhone
Question

I am trying to get proof of purchase for my iPhone so that I can submit an insurance claim. I asked for it via Instant Chat on Wednesday (lunchtime) and was told it would take 24 - 48 hours. I still haven't received it. I rang the customer services yesterday but they couldn't help me, although they...

32 1
Rank
2 days ago In: Ask a question
G
gabbykemp

ID mobile app register
Question

Hi, I have tried many many time to register on the ID mobile app but it says there is a problem, which it won't specify, so help?

12 1
Rank
2 days ago In: App and My Account
G
Rank
gl1tangerine Rookie

Payment request
Question

Today is my first bill due date. When I log into the app it tells mei need to pay my bill but I am signed up for direct debit. I obviously don't want to end up paying twice but I'm unsure of what to do.

7 1
Rank
2 days ago In: Bills, allowances, charges & capping
R
Rank
rd14uk Rookie

WiFi calling doesn’t seem to work?
Question

Hi folks I recently joined IDmobile and chose them because I know my signal can be poor at work and at home and therefore need WiFi calling to keep me connected. I was previously with EE and WiFi calling worked seamlessly. When my signal dropped and I was connected to a network it kicked in and no...

64 6
R
Rank
2 days ago In: Coverage
A
Rank
Angeledw Rookie

Wrong number
Question

I’ve brought my old number with me, that’s sorted got pac code etc from old provider and now got my old number back however ,the number which has been replaced is still showing to my contacts when I message or wotsapp etc?????? Help people are confused

78 3
Rank
2 days ago In: Ask a question
Busymum

No service on new phone!
Question

Hi. Got my son new phone with ID contract back in 2016. That phone broke so replaced it with new phone this month but same ID sim put back in. My son has been unable to send or receive phone calls and texts since then due to no signal. Have tried factory reset etc etc all to no avail! VERY frustrat...

138 7
Rank
2 days ago In: Plan types, upgrades & plan changes

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