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Bill reminder message

Hello!I have a contract for my grandma that I pay for. She has memory problems and the message reminder about the monthly bill being due makes her anxious and she tries to give me money all the time. I wondered if there was a way of stopping this message? The bill is paid direct debit any way so the...

Sending photos

I have a new iD contract with a Samsung AO2 phone. Is there a way to send photos to myself via email? I would never have bought the contract if I knew that I couldn’t save photos, I had an old iphone before on a vodafone contract. How do I save photos please?

Sony Xperia

Have ID mobile stopped offering Sony Xperia phones? Doesn't seem to be a brand that is available in the mobile store any more.

roaming

Are we going to loose roaming on ID

Cancelling My Contract - Stolen Phone

My phone was stolen last week and I need to cancel my contract. I have been able to get a new phone on my insurance but I need to cancel my contract that I am only half way through.I can’t remember my password to get into my account but I also cannot receive a code as a I longer have my phone. I als...

Credit file - Missed payments

Hi team,My name is Cosmin George Petcu. I had a contract with you opened in January 2016, a monthly contract, which was set up in place a direct debit so wouldn't have missed a payment. Recently I tried to apply for a loan. I found in my credit file that I have 3 missed payments(November, December 2...

travelling to canada/ USA

This may be a stupid question but I’m going to be in Canada for a month then the USA for 3, can I use my phone for data while I’m there and not get charge extra?

Brian

Hi TeamDuring the next few weeks I will be returning to Sitges, Spain to a holiday home. The first time since lockdown!During the time I’ve been back in the Uk I managed to cancel my fibre optic deal with TELEFONICAWanting to get connected quickly and a cheaper option I wanted some advice.Question:...

upgrade

HI THERE IVE DONE 90 DAYS SO FAR WITH ID MOBILE AM I CORRECT THAT I CAN UPGRADE AFTER 6 MONTHS OR DO I HAVE TO GO THROUGH MORE CREDIT CHECKSAS ID LIKE TO GO FOR A FULL CONTRACT WITH MOBILE ID BE GREATFUL FOR SOME ADVICE

How do I pay my wifes bill...

My wife had a SIM & cancelled she has a bill of 0.63p. Today I tried to pay by phone but it brings up my account. She does not have an account so what do we do? Her bill told her to call 0333 003 7777 to pay but because it’s from my phone it brings up my account & billing. Stupid...what is...

Got text saying Data 100% used - it's wrong

Text received says 100% of data used. I did an online chat and he confirmed 100% used. I’ve checked my ID Dashboard account and it shows 1.21gb used out of 3.98gb. What is happening? How can I get it sorted out? Any help much appreciated.

Getting a transaction number.

I am trying to register my PAC number. Am being tld tere is something wrong with the details entered. I suspect that this is because I entered the Reference number from my order for the Transaction number. The help articles talk about downloading the ID app but I don’t see how can do that till hav...

Need to cancel 91 year old Mums contract

My 91 year old mother no longer requires the use of a mobile telephone and I am struggling to find out where I can cancel the contract. When I dial the 0333 003 7777 number and enter the mobile number it says the number is not an ID mobile number!!!! Help!!!

trouble after porting number with texts please help

Hi I have recently moved from Vodafone to id mobile I needed to keep my number got the pac no and did all was told most of it seems fine but when it comes to texting if I text there coming through on a diffrent phone number ? .It's a Samsung s21 Have tried taking the sim out and putting back in and...

Stil unable to receive DMS

I can see this is a wide spread issue but I cant find a solution. I am not receiving SMS messages from banking apps etc. Ive tried resatarting my phone, checked my number is correct, checked I have no blocked numbers, cleared the cache and deleted and reinstalled the apps. Im still having the proble...

iphone 13

Hi all was just about to buy a iphone 13 and noticed it said it would not work on id5g however it is on the 5g supported list.Can someone confirm if this phone will work with 5g or not before i buy it.Thanks

iOS 14.7 Wifi Calling iPhone 11 Pro max

Hi,I switched to iD last week from EE, but WiFi calling has only worked sporadically. It was fine this morning, then I went out to get some shopping and now it steadfastly refuses to turn on.I have reset network settings, tried toggling WiFi calling in Settings, but to no avail. I’ve even got airpl...

Wi-fi Calling on Motorola Moto G 5G (Not the Plus version)

Does anyone know if Wi-Fi calling will work on the Motorola Moto 5g? The plus version is listed as compatible but not the newer ‘non plus’ version. Thanks.

sim unlock code

I have put my new sim in my phone and entered the pac code but it is now asking for sim unlock code I have tried defaults 0000 and 1234 but no luck

incorrect Data allowance

I am new to ID and I should have a 50GB data allowance. Yet my allowance appears as 7.94GB. Is this a display issue or has my allowance changed?

Do not auto renew

Do not wish to auto renew. How can I ensure that I do not auto-renew on my contract? When will last payment be debited? I do not know my ID Mobile number, as I use another providers SIM.

Missed Upfront Payment - Does it try again?

I pre-ordered yesterday and I totally forgot to move funds across for the upfront cost of the plan, this was declined by the bank but I haven’t had any notification from ID Mobile that this needs to be paid.What is the best way to check the status of the pre-order, will the payment get attempted aga...

Final demand notice

I have received a final demand notice for my son however this was a sim only deal. There is no record of the number as he used it only for his iPad to call his grandmother. The network had no coverage in her area so we cancelled the account. Would love to pay this final demand but can’t talk to an...

What do I need to do

Please can someone advise me? My daughter is changing from an iPhone 6s to an iPhone 6s Plus. Can someone please walk me through the steps to activate the new handset? Do we just put the sim into the new handset? I'm not at all tech savvy, so no technobabble, please; the 'for dummies' veesion will b...

Unable to tether while roaming in Spain

I'm trying to tether my laptop from my mobile while I'm here in Spain. I'm using a Cubot King Kong Mini and roaming is fine, but laptop shows connection takes place saying no internet. I'm not finding any info about tethering caps, so how can I fix? My access point settings appear to be fine, I hav...

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