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When will the 256GB Pixel 6 Pro be back in stock?

I want to upgrade from a SIM-only deal to a contract with the 256GB Pixel 6 Pro, but it’s showing ‘pre-order’ rather than ‘in stock’. Annoyingly, the phone is in stock at Carphone Warehouse and various other places, but I can’t get the contract there and keep my number (you can’t port numbers from I...

what is a monthly reoccurung charge qns why have i been charged too much.

I seem to have been charged almost double my monthly plan amount. It is under a monthly recurring charge? This is more than my monthly bill amount.

activating data only sim

I have a data only sim that I am using in the car, I have inserted into the car and am now trying to activate. Your system will not send the security code as it is in the car. Is there another way to send the security code?

over charged on my bill

Hi my bill is meant to be £29.99 a month and this one is £55?

text message says failed to send…yet it gets through!

I am Using an iPhone, message seems to go to other iPhones ok yet to android phones give error message “Not delivered”. Anyone else experiencing this?

Block old sim and Transfer ID Mobile number from old ID sim to new ID sim

I was just trying a dry run of what to do if i lost my phone/ID SIm.In this situation i would like to cancel my lost sim to make it unusable then transfer my phone number to a new sim.What is the best way to cancel the sim in a hurry and what details would i need to give you? Ive tried calling but i...

removal of free roaming charges in 2022

Are ID Mobile removing free roaming throughout Europe and introducing some form of daily charge like some of the other mobile companies or are they continuing to provide charge free roaming in Europe like O2 and Virgin?

Cancel my disconnection request

Hello,I have a disconnection pending and now I want to cancel my disconnection request.

5G Availability on Samsung Galaxy S20 5g.

Could you please tell me if 5G is available on an S20 5G (SM-G981B/DS) handset, connected to ID Mobile network?

new simm card activated but no service

Received my phone, activated new sim on the Web site yesterday. But still no phone service. How do I check if there is a problem?

poor signal

Very poor signal when using phone at home, indoors or outdoors. I can hear the person I’m calling but but they can’t hear me or signal breaks up. Have checked coverage in my area (BH11 8AQ) and it says good.

Cancellation due to poor signal

I have been having trouble with poor signal quality for many months now. I upgraded to the Samsung s20 Fe and since then have received frequent call drops, almost every call, and poor data service.This have had a very negative impact on my experience with ID.All settings have been checked and the p...

FRaud

Just received a letter from ID Mobile for a final demand notice of payment. I have never dealt with ID mobile or set up an account. Approximately one month ago several phone contracts were taken out in my name. I have rectified the issue with the other phone companies who cancelled the accounts and...

My phone has stopped charging?

My phone has stopped charging, and I will no longer be able to use it once the battery has died, how can I resolve this considering the call centres are closed and there is no way to contact Id mobile? I can't pay for a phone that isn't working

URGENT: dont have simcard and need to cancel contract within 30 days

Hi, I took out an ID mobile contract in March of 2020 which is coming to an end. I never used the SIM card and do not have access to it anymore, and it was under my name. How can I cancel my contract? I need to do it before Jan 26 2020 to provide 30 days advance notice. Thanks!

Unlimited Data plan in France

HiI am looking to use my unlimited data Pay as you go sim abroad (France) for approximately 6 weeks. Am I right in saying that I can use my data without restrictions? Can I tether my laptop to it also?Thanks for any advice

new contract instead of upgrade

I’ve upgraded to a new contract with a new phone number but I’m an existing ID customer. My account hasn’t automatically changed to the new contract, but still on the old one. How do I fix this?

new pay monthly sim not working

I just got the iPhone 11 on a contract sim and it’s saying no sim when I put it in the phone I’ve did all the steps provided by you to try get it to work but it’s still saying no sim. What do I do from here

number not ported correctly ,what a mess

When I text or call, each person sees 1 of 2 numbers, the one I was given with my ID contract, and my original one that I switched back to? Also when people text my original number it won't go through but they can call it Something has messed up big time, I think I just need it re-setting ID mobile...

other people cannot hear me

This is driving me insane. When I speak to people on my phone they cannot hear me but I can hear them fine. This is intermittent but can happen in a variety of places. If I call on WhatsApp there is no issue.

not able to make calls or send texts with bundle

ID mobileAccount number REMOVEDMobile number REMOVED5th Dec 2021 £6.00 bundle5th January 2022 £0.015th January 2022 £6.00I previously had credit which was unspent up until I purchased the bundle in December 2021. Since 5th December after purchasing the bundle I have not been able to call or send tex...

Cancelled new contract still charged

I brought the Google Pixel 6 Pro on launch day through Carphone Warehouse (big mistake) after a day of trying it out I decided it wasn't for me and tried to return it after almost a week of having to call back due to their systems being down I finally got it returned and eventually had my £50 deposi...

paud twice now Id asking fir payment

Paid twice in December. Now Id asking fir payment in Jan . Is this just an automated text, can I ignore it, as I'm obviously in credit until Feb?

OnePlus Nord - 5G / 4G Calling / WiFi Calling

Hi is any body using this phone on I'd mobile I am just wondering what the compatibility for the OnePlus Nord is for WiFi calling 4g LTE calling and 5g ta john

CARS notificstions via text and a letter

I am receiving texts and a letter from CARS Credit account recovery solutions requesting payment. Could you please get in touch with me!

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