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Changing my plan after my contract has ended

Hi there, My contract ended yesterday 23rd June 2021. I do not want to upgrade and enter a new contract, I just want to change my plan to a lower amount with more data. As my contract has ended I should be able to do this. With the change my plan option - am I entering into a new contract? Or does m...

Network

Hello, I’ve been having trouble with my signal recently I’ve only been receiving two bars of signal even in my house and when I go outside it can go down to one bar or none at all when I’m at work. How can this be fixed?Thanks Phoebe

I can't receive text messages

Good morning I recently joined ID mobile after leaving Vodafone. I ported my number across from them to my new handset ,Oppo A72, which was fine. However, I can’t seem to receive text messages from my contacts but I can receive messages such as those from ID mobile. At one point the messages were g...

wifi calling not working after update to Android 11

My WiFi calling was fine until I updated my Realme7 phone to android 11. Now it will not work. I have selected it on the phone, switched off and on, all to no avail. How do I get it to work? This is important because when at home on a normal signal the conversations just keep breaking up. Thanks in...

Invalid PAC code

Hi,I'm trying to switch to another provider. The PAC code received does not work. The text from ID says expired 23/6 despite requesting again today, 24/6.Please provide me with an update PAC code. Thanks

bad signal and drop out

Both I and my husband (different types of handsets) have poor phone signal in a good 3G and 4G area. The calls drop, the reception is poor, sometimes we miss calls - the phone doesn’t ring but we get notification of a missed call.Our postcode is CO3 area.Please advise us what we should do to rectify...

Xperia 5 ii stock

Hi,When will you be getting the Xperia 5ii in stock.RegardsAdil

pac code not accepted

Error message pac code or mobile number entered incorrectly, but correct info has been entered - please help?

Switch not working

Hi, I've just upgraded and my new handset is a pixel 4, I've followed all the steps and it's not working. Says - can't connect to old phone. Can anyone help.Old phone is a Sony Xz1 compact

I don't have my SIM or know my mobile number to login

Hi, I have a contract with you for the phone only and am using my 02 sim in the phone. I don’t not know the ID mobile number as I accidentally threw out the packaging which also had the ID SIM card in. I’m unable to access my account or even use the live chat as I don’t know the mobile number attach...

Internal storage

I’ve got a Samsung Galaxy J3 which has 16GB of internal storage and I’ve used 15.49 of it. All my photos now go to the SD card and then backed up to Google Photos. However, every time I get a WhatsApp message the attached photos, film clip, etc is saved into the internal storage so it fills up quite...

sim not working

Hi I have just got a sim only instead of upgrading again. Got a sim sent out and it’s not working. All of the correct numbers are in, I tried the web browser and app, tried turning my phone off and on again, tried removing sim and hasn’t worked either

cancel contract outside 14 day period

I would like to know the cost of cancelling my contract. I'm about 6 months into a 24 month contract and wanted to upgrade due to a faulty phone. Told this wasn't possible for another 16months I don't want a faulty phone for that long and would like details on possibly cancelling. Thankyou

How can we speak to a live person

Going around in circles. How can there not be a live person to talk to? The live agent chat does not work

Wilfully ignoring contract cancellations

Used the ‘thinking of leaving’ option several times over the last 5 weeks. Never any confirmation when I then use the ‘end your id mobile plan’ option. Has always stated the cost of leaving is £0 when I’ve confirmed, yet all of a sudden, asking for another £13.52.When I use this to cancel, I get a m...

Haven’t received anything from Id mobile after giving PAC information

Hi I sent my pac on Id website to leave my old network and join this one and keep my old number but I haven’t received a txt or email to confirm this i tried again on the Id app but it doesn’t recognise my pac code or old number can someone check my account if everything ok

refund

My first bill was due on the 21st by DD, however it never went out of my account, when I logged onto my ID account it stated that my bill was due to be paid and to pay it, I paid it manually. Now this morning the DD has gone out of my account, can I u get this refunded back to me?

"adult content" suddenly inaccessible

A general message board i was using this morning (over data) is now inaccessible, I get redirected to a page saying "your adult content services are switched off" and directions to the app to switch this service on, however following the instructions leads me to the 'adult content filter' which is o...

sim not working

Hi I brought a new phone the other day with carphone warehouse and ID as the provider. For some reason the sim says no service I have tired it in my old phone to and also says this. I put my old sim into the phone and no problem just the ID which doesn’t work or have service. I have tried all the st...

what is my phone number

So, in order to activate the SIM I need my phone number, which i don't have because I was never sent one - how do I fix this?

NOT GOT SIM

STILL WAITING ON MY SIM ONLY YET IT WAS POSTED 1ST CLASS POST ANYONE HELP ME WITH THIS ?

Being billed twice per month

Hello, good afternoon, hope you’re well. Please can you see the two screen shots below? I’ve been charged for both iD and Carphone Warehouse each month. Please can you explain why? And please may you refund all money paid unnecessarily? Thank you very much,Ben.

number not transferred

i believe i have submitted my PAC code but number hasn’t transferred. Is there anyway of checking thanks

porting number from EE

Hii completed the form last week. How do I know when it has been ported so I can put the new SIM card in my handset? Do I recieve email confirmation or a text message? Can you let me know when it will be completed? Thanks

sim change

I’m currently with ID and have ordered a new ID SIM card with a better deal, I have ordered a phone from a separate company. What do I do to keep my old number? Thanks

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