Unanswered questions

My account has been hacked. I think I have managed to change my password, but I cannot receive the one time passcode via text on my phone to verify. It’s emergency calls only, so I can’t even call the 7777 number to even try. What do I do? I have access to my daughter’s phone , so I can make a call. Please help?

Tethering do I get charged or is it just part of my 500 allowance

Hello, I am currently on a Sim only deal with O2 on my iPhone 11. I am looking to upgrade and went into Carphone warehouse to try and buy the iPhone 16 with a ID mobile contact. I was declined in store as I failed the credit check. I was unsure whether or not my details were put in wrong as I’ve never been denied credit. I did a credit credit myself which showed excellent on the score. I have never been in debt or have any reason to have a bad credit score. I have never missed any payments with O2 or any other direct debt. I tried to order the phone and set up the contract through Carphone warehouse online and again it failed the credit check with ID but they did not provide a reason why. I am just wondering if this matter can be resolved somehow? I would really like a contact with ID and get a new phone. thank you

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

Recently changed to id mobile,old network switched phone off.Cannot connect new phone to id mobile,asks for email to send code no code sent asked several people to do this,they still have no joy.Ready to cancel tomorrow if no joy.

Hi I have tried ID mobile chat who were useless. I pay for 3 sim cards. I was told I can only have 1 account per email address. I asked id chat 3 times today if this is right and I didn’t get an answer. I need to cancel one sim only plan and am not sure which of the two email addresses if either I used for this one. I failed the security check and was told to use the id mobile ap which i don’t think I can if I can’t remember the email address? How do I cancel the sim please? Thanks all

Hi I would like to upgrade my handset early. The app says the earliest date is 12/8 but keen to do it before this. Even a week earlier would be helpful. I am aware this would incur an extra charge but keen to explore if this option is available. Any help would be appreciated. Ronan

I currently have 3 sim only accounts, my own, Wife's and daughters. For whatever reason the direct debit for my wife's account was cancelled at ID mobile end and ever since trying to set up a new direct debit it always is set up as a quarterly direct debit rather than monthly, something I have no control over. This has happened 3 times now and can someone contact me please to sort out?

I recently switched to iD and brought my phone number with me. I followed the correct steps as instructed to set up the eSIM and iPhone 16. So far everything works fine…except sending sms messages. I can receive these but cannot send messages to non iPhone users. I have followed all advice I could find I. The community boards and wider searches but to no avail, including resetting the network. Does anyone have any other ideas or suggestions as to how to fix this matter? It is causing quite an issue and makes my phone “not fit for purpose” in my current situation. Thank you for your help in advance.

With my mobile data certain pages are blocked, how do I turn off parental locks?

How do get these [REDACTED] to rectify this?

Hi, I'm looking at a new contract on ID mobile for an iPhone 16 pro max. Does anyone know if these are unlocked when they come as I also need to use my work Vodafone sim in it as well?

I have just arrived in Holland, and I've received a text saying I have used 100% of my roaming allowance. Never had this previously. Can anyone please advise, my account was reset 2 days ago, so I have full GB plus rollover data

I have purchased an eSIM which said it included 4GB of data. I have registered and activated the Sim which has worked fine, but my account says I have 0 data. Please help.

Hello, am I able to get the same deal as my daughter?

Hi, I've changed my bill due out date to what suits me but my money is still going out on original date for some reason, why is this

For the past month I have no mobile data indoors. Calls don't connect or when they do, people can't hear me. When I move outside and a little away, services resume. I am so tired of this. My husband has the same issue. I managed to connect to ID mobile via chat couple of times and been asked to change some settings which I did, but then the chat always disconnects before reaching a resolution. I tried to file a complaint but it doesn't go through. There is no issue with the signal. I checked online. I also tried to move my SIM in another phone. Same issue. I tried to restart it. Same issue. Please help.

Hi, my roaming is on in the ID mobile app, but I can't turn it on in the settings on my Samsung phone, it's a dull grey instead of being a bold grey option.

I am switching to ID mobile, but customer support is terrible, and you can't find any contact point at all. You are just shooting in the air. I am quite frustrated. I want to retain my old number, but there is no instruction provided for that; instead, a new number has been given, and I can't log in with the new number as I want to retain my old number. I cannot find any customer support number to call. Quite disappointed to have chosen ID mobile over O2

Hi All, Might be very straightforward but I put in an upgrade order this morning for a pixel 9 pro XL and it's probably been about 3 hours or so now and I've still not received any update emails or anything even at the point of putting the order in, is this normal? Just wanted to be absolutely sure it goes through.

Over the past few weeks, I have been attempting to obtain assistance from the agents through the chat, but unfortunately, their efforts have been largely unsuccessful. Despite their insistence that everything is in order, both my partner and I are unable to make or receive calls. I have engaged with Apple, who conducted tests on both our devices (16 Pro Max) both remotely and in-store, and were unable to identify any hardware or software issues. Apple suggested that we consider using an eSIM instead of a physical SIM, as they are often more reliable. I attempted to obtain an eSIM through the app, which appeared to be a relatively straightforward process. However, none of the eSIMs were activated. They would remain on the “activating with network” status for several hours, followed by a message indicating that the activation had failed. I contacted iD, who requested that I uninstall the eSIM and attempt a new one. Unfortunately, the same issue persisted, and they were unable to send additional eSIMs. They informed me that I would need to wait 48 hours to obtain a new eSIM. I waited the specified time and attempted to reissue the eSIM through the app, but it was blocked. As a result, I was once again instructed to wait another 48 hours. This cycle continued, and no resolution was achieved. As a result, I have been unable to make or receive calls for several weeks. I still have not been able to obtain an eSIM. The technical team that iD sent a ticket to be resolved has consecutively failed to sort it, nor has attempted to discuss the issue. I am currently on a contract, and I feel like I am being held hostage by this “we could care less indifference” network. I have also noticed that the agents have become increasingly dismissive and dismissive of my experience. They have intentionally discredited and gaslit me, suggesting that my concerns are unfounded. Has anyone faced similar issues?What should I do next. I clearly have reached a dead end and should not be held hostage to this contract.

For the past few days, ID coverage has been almost completely gone. I have two SIM cards, and both are performing very poorly. I'm sure the BTS transmitter lost power. Where can I report this? Area TF1 3JD

Hi, Have had very poor 5G coverage for months, both on my Samsung phone and my sons IPhone 15. We live in Northern Ireland Hardly ever get 5G, so frustrating

I have just brought a new phone with a new plan still on id but I want to keep my number also I requested an esom but don't know how to activate it

I recently moved over to ID mobile. Does anyone know of a support number I can call or a way of live chats? The Apple Music 3 months free offer doesn’t work, I assume the link is invalid.