Hi ​@NPWales, 

We’re sorry to hear about the issue you’re experiencing with the coverage.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks, 

Anneline

Hello, my signal is also absolutely horrendous and has been for a couple of months now, can you private message me to get this resolved. Thanks. 

Please log a complaint and take it to the Ombudsman.

I'm exactly in the same position, tied up to a contract and have a very poor signal. People keep telling me that they can't hear me, even when I'm in city centre where coverage supposed to be very strong.

ID can't force people to stay in contact for a service they are unable to provide.

I'm now in the process of this complaint and I encourage everyone with poor signal to do the same.

I would stay wirh ID if they can fix the problem, but this will take years to fix and my only option is to go back to 3 network- even though it costs more, but it is worth it