On Black Friday I purchased a new contract. I then cancelled a week later so not charges are due. I called ID to return the handset and this was arranged as per my conversation with someone. I have texts with explanations on how to return the handset.The handset was posted and is now with ID I have proof of delivery by registered post but I have not received a £159 refund and, on top of that, I have been issued a bill while I didn’t use the phone at all. Can someone please explain when I’ll be getting my refund and revoke that bill as this phone was never ever used.I am surprised of how difficult it is to return something to ID and how chaotic it is the whole process.The contract is showing as deactivated in my ID app  but yet I receive a bill and I’m not refunded anything while ID has the handset? 

(1) I want my device to receive the data I pay id Mobile for every month. (2) I want my money back for the add on I paid for and I want the add on cancelled because once an id Mobile customer pays for an add on, they can’t cancel it  I want it cancelled. (3) I also want 3 months money returned to me for a data I paid for but never received.     

My handset delivery was failed once and then on the DPD tracking it says my handset has been returned to Currys. I have tried to use the chat bot and the automated phone line to get answers but no joy. Still haven't managed to get through to a customer service agent but was wondering if anyone has had this experience and could shed some light on the issue. DPD says to contact ID but no luck so far. Any help appreciated.

I have ordered a new sim for my friend. It was not working at his location fine. It was active for 2 days didn't used it. Cancelled the contract. Still it says your bill be generated after one month and you have to pay the charges as the sim was active. Does it makes sense ? How much will be the bill in this scenario please.

I ordered a phone for next day delivery but DPD have clearly lost the phone and it has now been over two weeks.I have contacted iD about this multiple times but the customer service seem incapable or unwilling to help. Multiple agents have told me they have asked DPD to investigate but it is unclear if they actually have since it has been two weeks and no progress has been made. Every time I speak to someone at iD they say that there is nothing they can do until DPD investigate which they were supposed to have done 10 days ago.I understand that it was DPD who lost the phone but iD are legally responsible for ensuring I receive what I have paid for and yet they don't seem to take this seriously. Repeatedly telling me that I have to wait for DPD is not a sufficient response when nobody can tell me how long I will have to wait for. If every time I speak to an agent at iD they say they will contact DPD and I will need to wait but that they can’t provide any update on the la

i ordered 2 new phones / contracts last week, one was to be delivered this week and the second later in December. my 1st phone didnt arrive. DPD advised it was last scanned in thier network 23rd Nov and nothing after that, and that i should call ID mobile so they can initiate a parcel search with DPD, and that i cant do that as i am not the sender. mutilple calls with ID moble and i have not been able to get a search initialted. i get pushed from ID mobile to carphone warehouse and back. how can i cancel. the phone i a present and i am running out of time to get it. of ID cant sport it out i need to order from other provider while it is still possible to recieve the new phone on time.

Hi there, I received a contract phone but when setting it up it just went into a constant boot loop, phone constantly restarting itself. I contacted support and sent the phone back the next day. I was basically just wondering how long it takes to process the return and send a replacement?  

My upgrade phone was not delivered could I collect it from a store as DPD were trying to deliver it to a different address to the one I asked for it according to pictures they sent of somebody elses front door 

Hello, I upgraded to a New Phone yesterday, how long is it before I receive the Phone ???

I want to return the phone because the Samsung promotion starts on the 26th and I bought it for the promotion, and they told me I should contact you.

Hi,For several months now I cannot receive calls and they appear as missed calls or go directly to my voicemail. Can you please let me know what’s happening? I’m nearing the end of my 2-year contract. My current phone is an Iphone 13. Thanks

Hiya all.  just wondering if anybody knows how to cancel an order I’ve not received yet? I ordered an IPhone 17pro max a few hours ago and I would just like to cancel it as my boyfriend bought me a new iPhone after I’d purchased this one.  I don’t think I’ve gone through the credit check yet, because I haven’t received my confirmation email, but I did get a text from ID.  Thank you 

Ordered an IPhone 16 plus a week or so ago, said they’d be in stock 20/11 and was told by support the phone would be delivered on the 20th as well as my phone number swapped from O2.on the 19th, no sign of tracking and no sign of the phone on the 20th. Same again for today (21st). no emails in junk or spam either. Very frustrated as I need this phone for work.  also annoyed as I entered my PAC code when I ordered the phone, but have been told I need to swap it over myself! Also should have apparently been sent an ID mobile number but no sign of that either…. 

Hi, I need help with my upgrade delivery. DPD tracking number: 1550 0699 819 834 DDelivery was due on Friday 7th, but tracking has completely stopped updating. DPD told me only the sender (iD Mobile) can open a lost-in-transit investigation.I have spoken on the phone to customer services, and they confirmed they added notes on my account, but advised that this must be raised through live chat. I have tried live chat many times and it will not connect me to an agent, so I cannot progress this any further. Please can an iD Staff Member raise the DPD lost-in-transit investigation and arrange for a replacement handset to be sent as soon as possible? Thank you.”

Strangely enough I missed 2 delivery's from a upgrade with ID mobile due to work commitments, each time redelivery couldn't be rearranged for when I was at home ie weekends, phoned dpd to rearrange and told to wait till the slots came out, miraculously my phone went back to currys, tried to cancel upgrade via ID Live chat as I felt like I was going round in circles, live chat very apologetic but not giving any answers asked to cancel, no answer! Then I get a email saying my phone.is on its way back for delivery would you like to VIP your delivery at £9.99 for when your at home to recieve your new phone,.How very convenient! 

Hi,When I paid the £99 deposit and processed my upgrade to the iPhone 17 Pro Max it said it was next day delivery.Once the order was confirmed it then changed delivery to 20th November Please can you confirm that you have this phone available and that it will definitely be out for delivery on the 20th November?Many thanks,Karen

My new phone was faulty, had to send back to iD before they would send out a replacement. Now they’ve cancelled my plan and can’t get through to on chatbot to ask why they’ve cancelled my plan when I only ever wanted a replacement.It’s been really hard to get to the correct information from iD and every operator I’ve spoken to on the chat has given different information, cut me off or not listened to what the issue was.I just want a replacement phone and my contract - anyone else had this? 

Hi, week or so ago I took out a new ID simo plan via mobiles.co.uk. Was a customer of ID earlier this year on a different contract data speed where good in my local area, back before Three/Vodafone network merger and MOCN was a thing. Data speed and consistency is horrendous in my area now so will most likely cancel within 14 days.  Do I have to submit the request to cancel via cooling off to ID mobile or via the original retailer mobile.co.uk who is also owned by Currys like ID. If I cancel within 14 days how do I get a pac code since I've already ported my number to ID and what to keep it.

Hello all,I purchased a new handset and a Pay Monthly SIM plan online through the iD Mobile website. I then returned the phone and the SIM card in-store at a Currys branch.Here are the emails I received:From Currys: One email indicated that my plan was "migrated to a Pay As You Go (PAYG) plan" and mentioned a refund of my upfront cost. From iD Mobile: A second email then confirmed a new Direct Debit had been set up for my monthly bill.I returned the item intending to fully cancel the order. I was expecting the Direct Debit to be terminated, not confirmed as active.Can anyone on the iD Mobile team or the community help explain what is happening here, or what will happen next? Is this a normal part of the process, or do I need to take further action?I have my Currys in-store receipt as proof of the return and just want to ensure no charges are pending.Thank you in advance for any ins

hi i sent my old phone to be returned as part of buying new one...it was perfectly fine but got sent back no reason? can someone from ID MOBILE explain? 

Hi,Purchased a pixel 10 pro XL from Currys. Attempted to return today on day 13(13 days from order,11 days from delivery to store) but they refused as the phone has been setup. ID did approve the return and provided a return transaction number but stated I had to take it to the store to proceed, where the store then refused.Currys policy states that unless faulty you cannot return the device once opened. However, in order to assess the usability it needs to be setup? I should add that the phone was purchased in store however they don't hold stock of the XL 512gb so they had to order it in, I assume that still qualifies as a store purchase though?Issues: • I have 1 bar of service sitting in my living room right now. •Battery is terrible and doesn't last a full day(known issue)•Extremely laggy and slow(known issue)•Photos show in Google photos but not always in Google gallery•When calling you need to press speaker multiple times

Hi Can anyone please tell me when Currys return the phone back and they say it's failed third party authentication what this actually means because they won't tell me they just sent the phone back and that's it. Thanks

Hi, Order a phone/sim on Friday and was due to be delivered on Saturday. I wasn’t going to be in so changed date to Monday (20th Oyctober), this has came and went with no attempt from DPD to deliver. My tracking now states that the package is on it’s way back to Currys. Is anyone able to contact me to see what the next steps are please? Cheers, J

Hello, I’ve payed the upfront cost on an Upgrade. The money has been taken and email received giving a confirmation but nothing further. I have attempted to use live chat on various phones/computers and even tried contact Caroline warehouse. Can anyone advise

Need to cancel an order because I misunderstood something, tried via live chat but your AI chatbot is abysmal and despite it being within live times it couldn’t connect me to a live agent, so I’m having to post here for help