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Delivery & Returns.

Delivery & Returns.

Got a question about our delivery process or returns? Ask it here!

28 Topics
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28 Topics

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SamantharushworthNewbie

asked in Delivery & Returns.

Refund overdue for upfront fee - phone returned and order cancelled

My son tried to buy a new Apple 13 - despite telling DPD we needed a delivery before 10 am they tried to deliver later in the day and so the phone was ultimately sent back to currys - we were away!The payment of £69.99 was taken out of his bank account on the 19th June and this money has never been refunded, despite ID cancelling the order.When will this money be refunded as I am not willing to place another order for the phone until the £69.99 upfront charge has been refunded.

cookpRookie

asked in Delivery & Returns.

Phone not delivered

My son ordered a phone 3 weeks ago. DPD arrived outside our house but made no attempt to deliver. They updated the delivery status to ‘sorry we missed you’ and the following day said they were returning the package to Currys. Despite several attempts to get a sensible response from ID’s Customer Services my son is still waiting for his new phone. He has paid an upfront fee and is now being charged under his contract. Cust Services are investigating the issue and have told him that the package was received back from DPD empty, without the phone. They are refusing to send a phone to him until they have fully investigated with DPD. They have also refused to accept a cancellation instruction until they ‘receive the phone back’. Clearly this has nothing to do with my son and is an issue between ID and DPD. How can this be escalated to someone sensible?

Ben156Newbie

asked in Delivery & Returns.

PARCEL RETURNED TO CURRYS BY DPD

My phone should have been delivered on the 3rd of JuneBut it says it is on its way back to Currys Can anyone help? [REDACTED IMAGE]

PaulaszadkowskNewbie

posted in Delivery & Returns.

Broken Glass back

Want to return or Exchange because of broken Glass on camera foulty

Jimmy4e678Newbie

asked in Delivery & Returns.

Sim Card not arrived

I ordered my new Sim Card 27th March 2024 and it has not arrived which has been 5 working days ago.

asked in Delivery & Returns.

Switch happening today but sim not arrived

My switch is happening today and my sim has not arrived! I got an email to say my sim was on its way and was then prompted to start the process of switching my number. I have still not received my sim and my switch is happening today which means I am going to be without a working phone! I am also already paying for this sim which has not arrived ?! When ordering it said it would take 2-3 business days to arrive but now when I ask the chat it says 5! I cannot get through to talk to a real person as it says they need to text me a code to verify on my non existent sim!!!! please help

Isabelle SimmonsNewbie

asked in Delivery & Returns.

Return within 14 colling off period

Hello,I recently purchased a new phone and SIM card contract with ID Mobile. Unfortunately, I’ve had to to return the device within the 14-day cooling-off period due to reception issues. I purchased the phone online with Carphone Warehouse and have now returned the phone to them in the post as they suggested. I have received DPD confirmation they have received the return. I’d like to now confirm cancellation of my phone contract with iD mobile and request a PAC code so that I may keep my number.I don’t want to receive the automated PAC message with the final contractual bill.Many thanks

Laura bobelCivilian

asked in Delivery & Returns.

about my purchase for an i phone

Hi I have just purchased a 1phone 15pro max and I was just wondering if it had gone through

scot2landNewbie

asked in Delivery & Returns.

received my new phone frome idmobile but it has come with no sim card

received my new phone frome idmobile but it has come with no sim card

HelenmiggsRookie

asked in Delivery & Returns.

Missing phone from DPD delivery

Not sure if anyone from ID mobile monitors this but I need to speak someone urgently. I took delivery of a new phone today and when I opened the (sealed) box the phone itself was missing; it was delivered by DPD and it looks like the bag it came in was tampered with (not that I really notice because I wasn't;t expecting the box to be empty). Anyone got any ideas how I can speak to an actual human being and not the ChatBot? Thanks.

Grishma GurungNewbie

asked in Delivery & Returns.

no sim card yet

Hi I ordered 2 sim card. One arrived and the other one didn’t. One week later a royal mail card arrived that states sender didn’t pay full postage and is asking to be paid. What is going on.

scottyboydfcNewbie

asked in Delivery & Returns.

DPD Issues

Hi, wondering if anyone can help me please, getting nowhere with Live Chat. Please excuse the long story but I feel it is required as Live Chat have constantly misunderstood what has happened.So, I ordered a phone from ID on 5th May, it arrived at my local DPD delivery office and went out for delivery on the 7th May. When I received my 1 hour time slot I realised I would not be home from work in time so I used the DPD app to reschedule for the next day (8th) when I’d be off.Received 3 different notifications on the 8th that “Your parcel is at our Dundee depot”, but nothing to say it was out for delivery again. I then got a notification on the 8th at 15:09 that “Your parcel is on its way back to Currys”This is where the frustration begins. I never asked for this to be sent back, but that’s by the by. 9th and 10th May I get the notification “Your parcel is at our Dundee depot”. I then requested the return tracking details from DPD which they supplied me with.The return tracking sho

asked in Delivery & Returns.

Phone return not processed by warehouse

Hi, does anyone know how long it takes for a return to be processed? My device was delivered back on the 9th May by Royal Mail Special Delivery(time/photo and signed for sent), but I’ve heard nothing from ID. I have tried getting some info from the Online Live Chat but seem to be getting fobbed off. My concern is that it has been misplaced and I will have to start a claim with someone. Any info would be helpful.

Grishma GurungNewbie

asked in Delivery & Returns.

New sim not arrived

Hi I ordered sim card on 5th May 2024. It is 13 May so far no show.

Annmarie CoultousNewbie

asked in Delivery & Returns.

my order

I signed up to get a contract phone 5 days ago. I have had email saying the phone was out of stock and I havet heard anything from anyone about it. I have tried logging in but it asks for my id mobile number I dont have one.

whatever1Civilian

asked in Delivery & Returns.

Faulty Iphone 15

So I recieved my order the 9 of March, I used phone for a while and battery can’t last even 3h with also huge keyboard usage problemsI chat to ID Mobile to return and I get a return number but any email confirmation or information, I over ask and I got said I can return and cancel contract and get refundBut it seems and I feel like I will return phone, I will lose phone, expensive screen protector and I will get a bill of it losing all and being in problems for get a BROKEN PHONECan I get clear what to do? Thank you

posted in Delivery & Returns.

No email confirmation

Help with my order please

David MurphyNewbie

asked in Delivery & Returns.

No Sim card received after 8 days

Hi, I still have not received my sim card after buying a sim only deal from you. I online purchased 8 days ago and have several emails welcoming me and direct debit has been set up but still no sim card received.

jasonleakeCivilian

asked in Delivery & Returns.

I want to leave iD Mobile

I’ve tried to make contact via the online chat but time seems to be increasing in the queue. I’m in the 14 days cooling off period and would like to cancel my account and leave please.

Stevio777Rookie

asked in Delivery & Returns.

Can I return a purchase made via Mobiles.co.uk to Currys?

Hi I bought my iphone 14 pro thru Mobiles.co.uk Can I return it by taking it into Currys?

HelenamathiesonNewbie

asked in Delivery & Returns.

CAncelling in my 14 day cooling off period

I signed the contract on Saturday but realised I was unable to leave my current provider with out a huge payoff so need to cancel I do not have an account, phone or mobile number so no way to cancel via the automated channels Please can someone advise how i go about cancelling ASAP

Annie Richardson FlanaganNewbie

asked in Delivery & Returns.

phone not delivered

Hi, I’ve upgraded my phone. Dpd tried to deliver whilst I was at work Friday and I was unable to change the delivery time. They then said they would be back Monday so after making myself Available on Monday they then tried to deliver Saturday which I was unaware of and was out! Dpd website isn’t letting me rearrange the parcel as it says it has gone back to curry’s. I’ve had no email from anyone to rearrange this parcel and there isn’t a person I can call on this website. How are you supposed to get help! many clues ?

Julie JohnstoneNewbie

asked in Delivery & Returns.

DPD delivery problems

Has anybody else had problems with dad delivering their phone, it’s should of come Saturday, waiting in then at 6pm said they would deliver yesterday Sunday but not heard anything from them since Sat. I’m not getting bill for first month payment and not even got the phone yet, annoying 😡😡

posted in Delivery & Returns.

missing sim card delivery

My sim hasn't arrived from over a week ago

aldoHNewbie

asked in Delivery & Returns.

Cancel in cooling off period before number transferred

Hi,I just signed up to ID Mobile sim only and received my sim yesterday. On trying it at both home and work the signal is worse than my current provider (Talk Mobile) and so I am starting to think there is no point changing provider and i would like to cancel within the 14 day cooling off period. When i signed up i submitted my PAC and my number is due to port over on Friday. if I cancel my contract with ID today/tomorrow will that automatically cancel the number port? what I don’t want to happen is to cancel ID then the number still transfer and I end up losing my number. But hopefully if I cancel today then this wouldn’t be a risk?Thanks

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