Delivery & Returns.

As title where's my refund ?I've sent back the upgrade phone have photo proof and chat transcripts that it's been received and processed and this is day 6 now with no refund hitting my bank account 

I ordered a Oppo X9 Ultra on the 10th of May - Selected the 11th for delivery.Got the order email and the delivery date was missing, just blank. I reached out to the live chat on the 12th to see when my delivery will be since the 11th had been and gone and no delivery. I contacted and was told the 30/5/2026.I then checked the website again and the website says 17/7/2026.I still havent received a new email with an updated ETA for my device and sim. I ordered this device and sim plan under the assumption that it will be delivered next day, as i needed it soon. No updates what so ever about when im getting my device and sim. 

I need to change my delivery address as you e selected the wrong address even though I put a different address in there 

I ordered iPhone 15 a week ago with the estimated delivery date of 7th May. Nothing has been dispatched. I received no emails to say there would be a delay (as promised in my confirmation email). I got in touch via Facebook and was told that it actually won’t be in stock until 14th, they then CHANGED the date on the website to 14th and made me out to be a liar.Now the phone is showing as in stock and ready delivery in 1 day on your website, yet i still have no updates on my order from a week ago, and I am still being told 14th May.How can you deliver a phone quicker to someone if they ordered today than your existing customer from a week ago?This customer service i have experienced is awful and a really bad first impression.

My partner recently purchased her mobile and as per others the delivery says we missed you when we were home. Raised this with ID already and attempted with DPD and they have both said we can only re-request. This has now meant she has no phone for 7 days now with only the ability to re-request delivery through ID Mobile to DPD. Other than being infuriating were now paying for a contract and phone she doesn't have access to. Id like to complain but also have someone message privately to follow this up as the agents on chat have been terrible for those we've had assigned. 

I did upgrade to a new phone last week on Thursday and I don't receive anything . Everyday it's looking like my phone it's on dpd depot ready for delivery but never comes. I pay £4.99 for delivery on Saturday,  don't came, I request a new delivery today, and my phone it's still on Snetterton depot.  I will going abroad for one month and nobodyat home. What happens with my phone???

Hi my parcel has apparently been returned to you

I missing my parcel with new phone. What I need to do now

Hi, I am a new customer, I ordered a phone no problem it was delivered without issue (great service I thought). I realised that I had ordered the incorrect version of the phone so I wanted to return it, I got a return number from customer service and the phone was  returned completely unopened & untouched, by FedEx the very next day. Customer service said I could order a new phone straight away, that was not the case as the returned contract was still showing on the system so my new order was rejected. After contacting customer service to confirm everything was cancelled I could now order a new phone but again it was rejected this time stating I didn’t meet the credit check criteria. to top it all I get a bill for £11.19 as my final bill! I believe my credit score has been wrecked by multiple credit checks in rapid succession.Now I can’t even go to another supplier until I recover my credit score. My advice don’t listen to a word customer service tell you & unbelievab

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My phone is being held at delivery depot due to unexpected issue in area since the 14th. Live chat keep saying they are raising the issue further and im still hearing nothing back

Hi, I need help with my upgrade delivery. DPD tracking number: [removed]Delivery was due on Friday 7th, but tracking has completely stopped updating. DPD told me only the sender (iD Mobile) can open a lost-in-transit investigation.I have spoken on the phone to customer services, and they confirmed they added notes on my account, but advised that this must be raised through live chat. I have tried live chat many times and it will not connect me to an agent, so I cannot progress this any further. Please can an iD Staff Member raise the DPD lost-in-transit investigation and arrange for a replacement handset to be sent as soon as possible? Thank you.”

DPD says they could not deliver my phone despite me being home the whole time - no knock or doorbell rung. They say they will deliver again tomorrow but I'm worried it will be a repeat of today and I can't keep waiting in.

Hi,I recently upgraded my phone, however forgot to change my address on my iD account. I didn’t realise it would automatically be delivered here. Unfortunately I no longer live at this address, and the phone has already been unsuccessfully delivered to this address, as a pin is needed to accept the order. I have tried contacting DPD and iD for support but they have not been able to change the shipping address. How can I change it??Many thanks in advance.

has my request been accepted? when should i expect the phone to be dispatched Order 

When will I receive my order the order number is [REMOVED]

I ordered my phone on 4th April 2026 and today is 17th April but it still hasn't arrived!!!I have live chat with two different people from ID both giving me different answers. I have kept record of the conversation.I do alot of business through my phone, if it doesn't arrive by Friday then l will cancel my contract and l will go to another provider. 

My mum was going to join ID, but she decided just hours after placing the order that she didn't want to go ahead with it. Despite contacting customer service and the phone not yet being dispatched to DPD, they told her to refuse it upon the delivery attempt. She did exactly that. Over a week later and they only managed to return it a few days ago back to Curry's. She has not been refunded (which I understand can take up to 2 weeks (if they even bother)) but she has also received a bill, despite making it clear on several discussions with customer services that she wanted to cancel the order and contract from the very first contact with them. The lack of response or care from customer services is honestly almost laughable. Especially the lack of knowledge from the agent who felt more like making sense of a conversation when talking to someone on Reddit. I'm at the point where this is getting quite frustrating, and all of this is happening whilst I am renovating my little brothers hou

how do i change my delivery address for my new phone , and also i carnt go any further with the app cos its asking me for a telephone num er which i dont have yet 

i want to cancel my upgrade and send it back but id like keep my number i need a code to return the moblie 

i want to cancel my upgrade and send it back but id like keep my number 

I am about to send a phone and SIM card as a return. Before posting, I want to confirm that this is your correct returns address: Postcode: BL2 5PH Please confirm that this postcode belongs to your official returns/warehouse facility and that my parcel will be received correctly. If this is not the correct address, please advise immediately on the proper return procedure.

Hey everyone,I wanted to share my recent experience with iD Mobile to warn others about how they handle disputes when things go wrong. If you're thinking of ordering from them, be aware of your consumer rights before doing so!For context on the situation:I pre-ordered a Google Pixel 9 Pro from iD Mobile. When my package arrived, instead of the Pixel 9 Pro, I found an iPhone 15 Pro inside. I immediately contacted iD Mobile, but they refused to help and told me to contact DPD (the courier) instead. DPD told me to go back to iD Mobile—so I was stuck in a loop. Despite providing photographic evidence, iD Mobile insisted they sent the correct phone. I escalated to the Ombudsman, who sided with iD Mobile based on their warehouse footage, even though I

I made an order but I have not received an email of the delivery date yet if it’s taken too long I might be able to look for another option or cancel

Hi, I sent my old phone using the pre paid tracked label and envelope on 26 Feb, but have not received any confirmation of receipt or payment