It has been confirmed by your support team thst the second contract on my name has been cancelled and I should have received the refund of 3 months of charges for a phone snd contract that I do not have. When will I receive my refund?

I ordered a new phone yesterday with it hoping to be delivered in maximum 2 days but have received an email today being told it will now take 8 days. I have my current contract ending on friday so need my new phone to be delivered before then 

my new phone was sent back as I wasn’t in when it was delivered.   How do I organise a redelivery

I need to change my delivery address as you e selected the wrong address even though I put a different address in there 

Dear Customer SupporI recently upgraded the phone on my contract, but I was unable to receive the delivery because I work from 9:00 am to 6:00 pm.I tried to change the delivery options to a safe place or a neighbour, but DPD told me they couldn't do this because the parcel was sent with restrictions set by the sender. They advised me to contact iD Mobile. However, when I contacted iD Mobile, I was told to speak to DPD instead.In the meantime, DPD made three delivery attempts. According to the tracking information, the parcel has now been marked as delivered or returned (I'm not sure which) to Currys in Nottingham, even though I live in London.The tracking has shown "Delivered" for the last two days, but I haven't received any further updates or my phone.Could you please investigate what has happened to my order and let me know how this can be resolved as soon as possible?Kind regards,      

I returned the device I ordered special delivery 3/7/26 I have had no confirmation of it being delivered and I have to pay the direct debit 

Trying to find to find my receipt so I can get my free earphones 

Today I have had a parcel delivered by dpd after giving the PIN number to the driver , they have given me the wrong package, I have contacted dpd and they are collecting the wrongly delivered package tomorrow, I would like to know when I can expect my delivery of my new phone which is an iPhone 16 plus , order reference is [REMOVED].

Im just wondering if I select a trade in for my phone will i have no phone until i get the other one? Or will i still be able to use my old one until the new one arrives? As in what if the parcel to send it in comes before the new one, thank you

Hi there,  I recently took out a contract for a pixel 10a, I received the phone today but was wondering when the pixel 2a buds were arrived or if I have to do anything to claim them. Thank you Order 147734942

I would like to know the status on the phone i orderd yesterdayThank you

I would like to know the status on the phone i orderd yesterdayThank you

Hi I purchased a new ID SIM only card but I have not received it I have already got a SIM card deal with you but I purchased another one

Hi I purchased a new ID SIM only card but I have not received it I have already got a SIM card deal with you but I purchased another one.It has already passed check and got contract 

I missed my delivery slot and now the DPD tracking app says that my new phone is going back to Currys. How do I sort out getting the phone redelivered or what do I need to do about it?

I have had my flip phone for a few months now and ott of the blue a white line has appeared on screen half way down to where it flips. It has not been dropped or abused in any way. It only appeared sometimes but is there permanently now. How can I get repair/replacement 

I sent my old phone off 2 weeks ago now and still haven’t had any correspondence as to whether it’s been received 

Help how do I actually speak to someone to help with a new contract phone getting sent straight back to curry’s.? 

Hello, I ordered a SIM only contract with you on Saturday 27th June. I scheduled my move from Vodafone for yesterday - Weds 1st July (thinking that would be enough time for the new SIM to arrive). However it has still not arrived and I am currently without a usable phone. Can you  track the new SIM for me? my details: { REMOVED } { REMOVED } - my vodaphone number that I have requested to keep when ordering new ID SIM only contract contract { REMOVED }

My phone was meant to be delivered several weeks ago, spoke to DPD and they said it's been returned back to the sender. Went to the store, they can't help, and I'm literally going around in circles. I'm being charged for my upgrade, yet have no phone? 

Hi,For several months now I cannot receive calls and they appear as missed calls or go directly to my voicemail. Can you please let me know what’s happening? I’m nearing the end of my 2-year contract. My current phone is an Iphone 13. Thanks

I was at work when both the delivery email from DPD was sent to my email, and when the driver arrived at my door.  Now the delivery is listed as “Return to consignor has been requested” and I can not re-arrange a delivery.My family were in but do not have access to my emails, so were unable to provide the PIN, and the driver told them they would re-deliver on Monday, which they did not do.What can I do to get it sent back to me?

Hi, Order a phone/sim on Friday and was due to be delivered on Saturday. I wasn’t going to be in so changed date to Monday (20th Oyctober), this has came and went with no attempt from DPD to deliver. My tracking now states that the package is on it’s way back to Currys. Is anyone able to contact me to see what the next steps are please? Cheers, J

I ordered my phone on Monday (22/06/2026) and whilst it says next day delivery I’ve not even had a dispatch email sent to me yet. Is this normal? 

My upgrade phone was due to be delivered today but did not arrive, and DPD have advised I contact the sender (ID Mobile) to resolve the issue. Please see the attached picture for clarity. Thank you!