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Question

My mobile phone has stopped charging

  • June 23, 2026
  • 1 reply
  • 9 views
S
Community Member

My mobile phone has stopped charging, it’s a port issue, I’ve had the phone 6 months is it possible to get a replacement or get it fixed under warrantee 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@secouet,

     

    We're sorry to hear you're having trouble with your phone's charging port.

     

    If the device is still within the manufacturer's warranty period, we'd recommend contacting the manufacturer directly to arrange an assessment. If the fault is found to be covered under the warranty terms, they'll be able to arrange a repair or replacement as appropriate.

     

    Before contacting them, it may be worth checking that there's no dust or debris in the charging port and trying an alternative charging cable and plug, just to rule out any accessory-related issues.

     

    We hope you're able to get this resolved quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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