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If you’ve decided to leave iD Mobile, we’ve made the process simple. The steps you need to take depend on whether you want to move to a new network or simply stop your service entirely.
Switching to another network (PAC and STAC).
If you are moving to a new provider, you don't need to call us to cancel. You simply need a code to give to your new network.
- PAC (Porting Authorisation Code): Use this if you want to keep your iD Mobile number.
- STAC (Service Termination Authorisation Code): Use this if you want a new number.
How to get your code:
Option 1: The iD Mobile app (Recommended)
This is the quickest way to get your code and see exactly what you might need to pay (if anything).
- Open the iD Mobile app or log in to my.idmobile.co.uk.
- Tap Plan.
- Tap Leave iD.
- Tap Switch to another network.
- Select Yes, I want to keep it (for a PAC) or No, I don't need it (for a STAC).
- Follow the steps to confirm your choice.
- We'll text you a security code. Enter this in the app and your PAC or STAC will appear on the screen.
Option 2: Text us (Free)
- For a PAC: Text PAC followed by your Date of Birth (DDMMYY) to 65075.
Example: PAC 171202 - For a STAC: Text STAC followed by your Date of Birth (DDMMYY) to 75075.
Example: STAC 171202
Option 3: Live Chat
Our Live Chat team can also issue a PAC or STAC for you.
Please note: Your code is valid for 30 days. If you don't use it within that time, your iD Mobile account will stay open and you'll continue to be billed as normal.
Cancelling without switching.
If you don't want to move to another network and just want to end your plan (giving 30 days' notice), you can do this online.
- Open the iD Mobile app or log in to my.idmobile.co.uk.
- Tap Plan.
- Tap Leave iD.
- Tap Cancel my plan.
- Tap I’m ready to cancel.
- Tap Confirm.
Alternatively, you can contact our Live Chat team to process the cancellation for you.
Closing an account for someone else.
If you need to close an account for a friend or relative (for example, due to bereavement or power of attorney), please follow the steps in the article below:
Will I be charged a fee?
- If you are out of contract: There is no fee to leave. You will only pay for your usage up until your disconnection date.
- If you are still in contract: You will be charged an Early Termination Fee. This is calculated by adding up the remaining monthly charges on your contract and including any other charges up until your last bill.
You can find out exactly how much this will cost by using the Leave iD section in the app (as shown above) or by texting INFO to 85075.
What happens after I cancel?
Once your switch is complete or your 30-day notice period ends, your account will be disconnected. We will produce your final bill shortly after.
Important: DO NOT cancel your Direct Debit. We need an active Direct Debit to take the final payment (including any remaining line rental or extra usage charges). You will not be charged after that date.
You can still log in to the iD Mobile app or my.idmobile.co.uk for 6 months after you leave to view your previous bills.
