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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,571 Topics
  • 5,839 Replies
1571 Topics
D
Civilian
Dawood hussainCivilian
posted in Your Phone & SIM.
i cant use my data

I can't use my data

40
D
Civilian
9 hours ago
Catherine Elizabeth Thomas
Civilian
Catherine Elizabeth ThomasCivilian
posted in Your Phone & SIM.
accidentally cancelled direct debit

Hi, I am stuck. I accidentally cancelled my direct debit, thinking it was for a different phone contract. It is actually my son’s phone and has been cut off whilst ID wait for my payment. The problem is, the phone number my son has does not correlate to the ending digits ID mobile say the account is for.  I therefore have no way of logging i. I cannot find a way of talking to an actual person. what do I do?? 

1172
Gloria Murdoch
Newbie
10 hours ago
M
Newbie
mrcarrot66Newbie
asked in Your Phone & SIM.
2 Factor Authentication on Account

Hi Folks, I am a new customer. I can’t see how to enable 2FA on my account How do I do this? Thanks

21210
Kash
iD Mobile Employee
11 hours ago
G
Newbie
Gina1303Newbie
posted in Your Phone & SIM.
i cant text or make phone calls

I have been with ID for nearly 3 weeks & the service is atrocious!! I can’t make phone calls. I tried phoning ID complaints 3 times today & it said called failed!I can receive texts from Samsungs but can’t reply. I been to curry’s & they gave me a new SIM card but still not working. I’ve done a network settings reset. I am paying for a contract that I can’t use. I want to cancel, give my phone bank & go with a reputable company 

131
Kash
iD Mobile Employee
11 hours ago
Frank Pessell
Newbie
Frank PessellNewbie
asked in Your Phone & SIM.
Id Mobile not allowing me to set up voicemail

I am not a happy customer. As I cannot get any help to let me set up my Voicemail account.please help me  

140711
Nicki Hall
Newbie
11 hours ago
J
Civilian
JohnRsCivilian
asked in Your Phone & SIM.
Ring time before caller is diverted to voicemail or cut off

When I join ID and receive calls, what is the default time the phone will ring before the caller is diverted to voicemail? Can it be increased, and if so, how, and what is the maximum available time? And if voicemail is turned off and someone calls, how long  does the phone ring before the caller is cut off? Can this be increased, and if so to how long? (I ask these questions because with my current provider, the phone will not ring long enough for me to answer a call from my General Practitioner)

324
J
Civilian
11 hours ago
Kanwal Akram
Civilian
Kanwal AkramCivilian
asked in Your Phone & SIM.
{ REMOVED }

Hi i have recently bought a sim only deal . But i want to keep my old number .however that pac code hasnt work . How do i keep my number .thisnis id number { REMOVED }

151
andewhite
Legend
12 hours ago
George Lee
Newbie
George LeeNewbie
asked in Your Phone & SIM.
Can't access One Time Passcodes!!

 It appears from other conversations this is a problem with Mobile ID, which sucks because I’m on a 24 month contract with an iPhone 13.  It really feels like a breach of contract if Mobile ID isn’t able to resolve such basic problems as this. What can I do to resolve this aside from moving to another network?? Even though the cost is more, it’s essential that I’m able to receive text messages. Should I try switching to another network then switch back? Would that potentially resolve this?

534
N
iD Mobile Employee
13 hours ago
Greg Goodale
Civilian
Greg GoodaleCivilian
asked in Your Phone & SIM.
Can't make outgoing calls

Have all of my minutesCalling my mums mobile numberHave a cap set upThe message says I can't connect because I don't have cap. 

1605
N
iD Mobile Employee
14 hours ago
S
Newbie
Stefan1196Newbie
asked in Your Phone & SIM.
Lost transaction number

Trying to transfer old number but I've lost the email with the transaction ID in. Any other way to get it please?

121
MZone
Rookie
14 hours ago
Kirsten Hutchinson
Civilian
Kirsten HutchinsonCivilian
asked in Your Phone & SIM.
cant receive ine time passcodes

Ported my previous number over to id mobile now can’t receive one time passcodes/verification codes 

294
N
iD Mobile Employee
14 hours ago
M
Newbie
Mmn40Newbie
asked in Your Phone & SIM.
Device email address

Hi, I’m looking to set up an Outlook rule to send an sms notification to my mobile. To do this I need to know my device email address.I believe this mobilenumber@?.com Just don’t know what the .com bit is, can anyone help? Thanks

385
N
iD Mobile Employee
16 hours ago
C
Civilian
campbkeCivilian
asked in Your Phone & SIM.
swap esim from old to new phone

Hi, there was a related question, but I am not sure it actually answered the question I have. I have a physical SIM with ID mobile, and a e-sim as a 2nd number in the same phone and I can swap back and forth between eSIm and Physical… all good.However, I want to change my handset, and obviously I can swap the physical SIM. I have removed the eSIM from the old handset, but I can’t add it to the new handset, as it says it is already been connected on another device.Is there any way to port the eSIM from the old phone to the new? Seems like a huge limitation if not.Thanks for any advice.KC

9489
Ahad Surooprajally
Newbie
16 hours ago
Dawn Hick-Rotherforth
Civilian
Dawn Hick-RotherforthCivilian
posted in Your Phone & SIM.
submitting my pac code

I have a pac code from talk mobile, how do I use it to port my number with them to id mobile? 

412
N
iD Mobile Employee
16 hours ago
K
Newbie
Km-cotterNewbie
asked in Your Phone & SIM.
cant send text mesaages

I join ID mobile a few months ago. I can’t sent text messages. I have taken out the sim and reset the phone a number of times. It works for a bit then stops working. I have also checked my number is correct in phone and message settings 

577
Matthew T
iD Mobile Employee
18 hours ago
Katie Duffy
Civilian
Katie DuffyCivilian
asked in Your Phone & SIM.
Do I get a phone number with an e-sim?

I’ve just bought an e-sim to use in an i-phone SE but I can’t find a phone number anywhere. There’s no phone number currently with the phone so nothing to switch over.  Where do I find the phone number for the e-sim? The phone is showing “iD” as the network provider, but I can’t call out. Messages to other iPhones are sent from the iCloud address, messages to androids don’t send.  Please help!

131
andewhite
Legend
18 hours ago
A
Newbie
AadilNewbie
asked in Your Phone & SIM.
I cannot make or receive any calls.

After converting my sim to e-sim , I cannot make or receive any calls,  I'm using iphone 13 pro max . It was working fine with physical sim but agent said it will work after one hour of activation however it's been more than five hours,  no luck.  ID waiting time is more than 40 minutes now.

964
Kash
iD Mobile Employee
19 hours ago
B
Newbie
BradWSNewbie
asked in Your Phone & SIM.
iPhone 16 Pro - iMessage activation error

Hi Everyone, I think there a few of us here with the same issue.  I am unable to activate iMessage or Facetime on my Iphone 16. I have tried all of the resolution steps, none have worked. It’s now been 48 hours not fixed.  I’ve tried to raise a ticket to technical support via live chat. They advised me this is a known issue and would not raise a technical ticket for me as they are working on a fix “for all iphone 16” users.  Has anyone else had this feedback? They would not provide a timeline for the resolution. Brand new phone, can’t even use the functionality properly. Also spoke to apple who have advised everything is fine their end. Extremely frustrating as for some people they seem to be able to raise a ticket and get it fixed, others not.  Hoping a member of staff/community can respond appropriately as live chat aren’t the most helpful. Thanks. 

604
Kash
iD Mobile Employee
19 hours ago
B
Civilian
bethyaussieCivilian
asked in Your Phone & SIM.
iPhone Voicemail Issue

Is there a way to change the voicemail settings as I have to call the network provider voicemail everytime rather than it coming up on the Voicemail tab in a list as it has done with my previous phone? Yesterday it came through as normal and allowed me to listen but today it has changed and is asking me to ring. Thanks

90
B
Civilian
1 day ago
P
Civilian
purpleelsieCivilian
asked in Your Phone & SIM.
Apple TV Free Subscription Error

When clicking on the link to redeem the offer, get a URL Can Not be found error message.  Could someone from ID Mobile help please?

451
pocket_rocket
Newbie
1 day ago
Craig Jones
Civilian
Craig JonesCivilian
asked in Your Phone & SIM.
Apple TV 3 months subscription free

When I took the plan out it offered 3 months, yet no email to say how to activate or get the offer., NO emails received with offer or when Sim arrived. Site is very poor in it’s setup - no live chat etc 

52510
D
Civilian
1 day ago
K
Civilian
KalleCivilian
asked in Your Phone & SIM.
I have no 5g!

Hi, I know my phone (Nokia XR20) definitely works on 5g as I've had it before when I was using 02. Now on ID Mobile none of my 5g features active or display. I even went to Currys yesterday to get my SIM changed. Still no luck. Any ideas please?

696
Y
Civilian
1 day ago
Shauna Tweedie
Civilian
Shauna TweedieCivilian
posted in Your Phone & SIM.
switch

Good morning I have recently switched to ID got the msg that my line was active, have 5G and can use data, but can not make or receive calls, when someone rings me their phone rings but mines does not, when I try to ring out it will not connect with any number? Please can you help?  Thank-you Shauna 

232
Decembersangel72
Hero
2 days ago
Linda White
Newbie
Linda WhiteNewbie
asked in Your Phone & SIM.
For 3 days I have been unable to receive or make phone calls

Phone showing emergency calls only although I am sitting next to wifi hub and 4G “auto connect”.  I have followed all online suggestions, new SIM card and gone back to factory settings and now at a complete loss as to what else I can do.  I am an “older” smart phone user and the language is a bit confusing but I have spent the last couple of days trying to sort this out but seem to be going roand and round and getting no where.   

997
Decembersangel72
Hero
2 days ago
Z
Newbie
ZazujNewbie
asked in Your Phone & SIM.
extremely poor network coverage getting worse

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

680013
L
Newbie
2 days ago
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