my old sim is still active. i want to deactivate it. somone can still make calls using that sim. 

My sim has stopped working after a few days abroad. I can’t put my number into the app because it sends me a text and I can’t receive a text without my sim. 

In any area. I am rarely am able to connect to mobile data, and when I do it is a very short period of time. Is my phone faulty or the sim? Thank you.

Hi, I have a Google Pixel phone. I am travelling at the moment and clicked the option to 'turn off SIM card'. I thought this would prevent me from using data while travelling. However, there is no option to turn on my SIM and I have no signal at all. Any ideas how to 'turn on my SIM card' again? Thank you

Over the past couple days my phone has been unable to send texts. Instantly the failed to send issue pops up. However I am still able to receive texts, use and receive calls and my mobile data works. I haven’t changed any settings on my phone or ID account. My phone hasn’t been damaged either.  iPhone 15 Plus 

Hi my sim has come for my phone and the phone itself I have decided to use a different phone which is unlocked to any network but the service isn't working it only says ID WiFi call please help, Thanks Josh

Anyone point me where to get a new sim card tray for a Google pixel 7a phone? Thanx

Received text as follows, if you're activating a physical SIM card, it's already in progress. Using an eSIM? Simply follow the instructions in the email with your QR code to download it to your phone. We'll send you an SMS as soon as your SIM is ready to use.I have nit received and email or new sim. Now I have no service. I have re started phone and tried airplane mode but still nothing. Help please

Lost sim activation number  

I’m on holiday at the moment in Egypt and after switching off airplane mode, my ID Mobile eSIM no longer wants to connect to any signal- my phone is being blocked from the network, including when trying a local physical sim. I can’t get hold of live chat for some reason, even when accepting all cookies. Can you direct me to your customer service somehow or check my account? 

My Andriod device (Moto g(6)) doesn’t seem to be on iD’s list of ‘approved’, compatible, phones. Nevertheless, I used to receive a satisfactory service, when outdoors, from iD with this phone. Sadly, that is no longer the case so I’ve borrowed an ‘approved’ device (Google Pixel 3a) from my father while I’m troubleshooting.  Unfortunately, becuase the Google Pixel isn’t mine, I’m not able to try some of the troubleshooting steps (like reseting network settings) on that device (I’ve tried that on my Moto, which didn’t fix anything). Also, as it’s a borrowed device, the Google account, contact list, apps etc. on the Google Pixel are different to those on my Moto g(6). Could this be causing issues with things like Voicemail and Wi-Fi calling, or is everything tied to the SIM and doesn’t care whose handset the SIM is put into?

I recently ordered a 108gb plan, and I put my pac code in because I want to keep my number.but in the last email I received from them covering my plan it now says an entirely different number.i couldn’t find a number to call id so this is me asking for support on what to do

Please send me a new sim card as I have lost the original.  Please send by post.

I need to request a new eSIM but I’m not being able to can someone help?

Please help, I’ve had the same phone and sim but now all of a sudden messages are not sending I can still call even on WiFi iMessages are not sending 

Pac codes not working getting an error  

Looking to chat with an advisor 

I have lost my phone. Have wiped it remotely. I am due an upgrade can I order a replacement phone and sim

Lost sim and I m overseas what to do ? 

I’m going to Thailand soon and am going to use a SIM card when there. I currently use an eSIM, does anyone know how I can switch it over on a temporary basis? Thanks 🙂

In any area. I am rarely am able to connect to mobile data, and when I do it is a very short period of time. Is my phone faulty or the sim? Thank you. Paul

I have had an email to say my switch has completed but I have not network or data! how long does it usually take to activate?

Hi,I recently bought a iphone 15 from you guys but its battery is draining so fast and sometime the screen is also glicthing what can i do now?

Hi I'm on the last month of my pay monthly contract and want a new number. Is it possible to stay with id and purchase a new monthly SIM only with a different number then I'm on? I've read articles about paying £25 to change the number but given that my contract is ending, I'm wondering if it'll save me the money by doing it this way. I had been thinking about a new phone but oh well, it can wait.

Hi I have placed two new sim o ly deals yesterday,  only received one invoice but haven't received the other one