Your Phone & SIM.

I switched to iDmobile several weeks ago, opting to keep my old number and even though I have rebooted the phone a number of times, plus put the sim card into both sim slots, the result is the same, meaning the phone doesn’t ring and I can’t receive calls. My phone is a Samsung A70, so relatively old but it was working find before. The old sim (with EE) was in sim 2, but this doesn’t work in either sim 1 or sim 2. “iD” shows up against the sim, so I assume the sim is ok and recognised, just the phone number is not linked. I can send and receive texts, but when I send the recipient doesn’t see a phone number. I can receive texts to my number ok. Going into the phone settings, About Phone, Status Information and SIM Card Status, this shows: Service State - In Service Mobile Network State - Disconnected Hope this sheds a bit more light on the problem. Please can you advise the best way to resolve this.

I contacted sales 2 days ago to change my sim provider and opted for an eSIM. No problem so far. A QR code arrived and I downloaded the eSIM. Nowhere did it say I shouldn’t download the eSIM - in fact the message told me to do it when I received it. Two days later I receive a message saying that my transfer will be done in the evening, and that I should now download the eSIM. I eventually found the address for Customer Services but had to go through tons of questions and answers before I could actually speak to a person. All I wanted to tell them was that I had already downloaded the eSIM two days previous, and would I need to do something else. Not a complicated question, but it took more than four hours to get a satisfactory answer. At the end it meant that they had to issue a new QR code with instructions to download it immediately. I had to enter the chat website twice before I got a satisfactory response to my original question. Has anyone else had a similar experience?

I am following the instructions to activate a replacement sim. The activation is in progress and I am supposed to receive a text once it’s complete. Will that come on my new sim or old, in other words should I put the new sim in the phone now or wait for the text?

Hi, if I have requested an esim, but want to use the original sim card instead, can I?

Does anyone know the code to use to reduce the number of rings before it trips to voicemail?

I switched my phone in January and I thought it was just because I lived in the countryside but my 4G coverage is terrible and I don’t get 5G at all. I’m wondering if something went wrong in the switch over because I’m still getting messages from O2 saying that my bill is ready to view even though I cancelled the direct debit etc so I don’t pay anything. I also couldn’t make any phone calls so I definitely think there is something wrong in the set up of the esim

Hi I lost my sim card how do I order a new one

Hi, I am leaving my business after many years and will take my works phone number with me. I have the PAC details. How do I transfer my works number to my new phone?

I had a sim only with ID and changed to a new Samsung phone deal and contract with ID. When collecting my phone from Currys, I was told that I wasn't able to keep my number changing between sim only deal and contract. The shop advised me to port my number to Lebara and then port it back to my ID contract Samsung phone. So I did. Now when I make calls, occasionally my temp ID contract number will show on other people's phones. In the phone settings, it says that my ported number, the number I wanted to keep, is my correct number. I am travelling to Spain this week and am worried that there might be problems, but also wish to resolve this situation. Any ideas, please?

Just switched from a different network and I brought my number with me. I've received text and email from ID to let me know the switch was successful. I restarted my phone as instructed and my phone calls are perfect. My sms texts are still saying they are coming from the number that came with the sim card I received. The thing is... I entered a comp via text before I was made aware of this!! What if they needed to let me know I'd won?? (You never know!!) They would have an incorrect number if they tried to phone it

Got a pixel 9a and esim all fully updated. When I make a call drops at 2mins 5secs every time. Didn't have this problem on Vodafone

Hi, I have found a deal for a new contract I am interested in. It’s for an ID Mobile contract, but sold via a 3rd party website. I am on an existing, rolling 1 monthly, SIM only deal with ID Mobile. I’d like to port my number across to this new contract. Have requested a PAC code but, when trying to enter it when purchasing the new contract, I receive the message “It looks like you want to switch your number on the network you already use.You can’t use a PAC code on a network you already use. Consider upgrading your tariff or contact your network directly to discuss.” What is the best way to proceed with this so I keep my number but ‘switch’ over to this new plan?

Recently broke my iPhone 14, have now got a new one but can’t seem to transfer my esim onto the new phone. Old one doesn’t work at all, need a new QR code to scan to reactivate esim on my new phone: how do I do this??

Hello All I'm wondering if the Doogee note 59 pro Will work on ID Mobile network I have network frequency s from Doogee Dear Customer Thank you for your interest in our products. Our product Note59Pro has two card slots, which can support Nano SIM + Nano SIM OR Nano SIM + TF card, and also supports the following network bands: GSM:B2/3/5/8 WCDMA:B1/2/4/5/8 TDD:B34/38/39/40/41 FDD:B1/2/3/4/5/7/8/18/19/20/25/26/28A/28B/66 NR:N1/N3/N7/N8/N28/N38/N41/N77/N78 You can use this basic information to get in touch with your carrier to enquire about compatibility and to check if there are any restricted IMEIs to ensure that you can use this device with the appropriate carrier. If there is anything else you would like to know, please feel free to contact us. Good luck! DOOGEE Customer Support Any help would be much appreciated

I have lost my chip can you please send me another one

Good morning I have recently joined ID mobile. I’ve had an eSIM which failed to activate so I have now got a physical Sim which still won’t activate. I spoke to about five different people and still no joy. Is there any way someone can try and help me get this activated as I’m disabled and rely on my phone

I’ve tried to scan the QR code for the eSIM, but it takes me to a wizard to set a plan up on a wearable (not to install the eSIM to the phone). I can’t follow the steps to manually add the eSIM as there is no option to manually add an eSIM in the connection settings (everything is greyed out as per attached photos). It seems like the phone isn’t compatible with an eSIM (although online states it should be). Can anyone help? Can I get a physical sim instead?

Can someone help me, it's urgent. I received a new phone yesterday, and at the Currys store I requested to transfer my old number to the new iD SIM. They completed the process and informed me that the number would be transferred by 8 a.m. the next day. Everything seemed fine — this morning at 8 a.m., my new phone started showing my old number. When I make calls from the new phone (using only the new iD SIM), people see my old number, so that part looks OK. But here's the problem: no one can call me. When someone tries to call my number, the call goes to my old phone with the old SIM — the one I transferred the number from. And if I turn off the old phone, callers hear a message like “phone is switched off” or similar. So what should I do? My new iD SIM shows the correct (old) number and can make calls, but I can’t receive any. I’ve already tried restarting the phone, switching it off, resetting the network settings, and toggling airplane mode — but the issue is still there. Please help, I really need to fix this urgently.

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In order to access voicemail, i was forced to set up a personalised greeting. When i didn't want to. None of the options in the voicemail settings suggest im able to change it to something generic. Why not? How do i get rid of the personalised greeting?

My SIM card has never arrived and I can’t contact anyone to get it sent?

Hi, I have taken out a new contract and the phone has been received but no SIM card has been posted out to me. I am unable to make an ID account online due to not have the sim to be able to add the number to the online account. ID please contact me ASAP to resolve as I need a SIM to use my new phone contract I am paying for! Not a good start to using ID after switching from another provider I’ve used for years! Thanks, Laura

I obtained and activated a replacement sim from Curry's. After 24 hours it is still not active.

my replacement sim was collected from curry's and will not activate in samsung s20 phone. It's sends a code which doesnt arrive because obviously I'm not connected... saying it may take a few minutes to arrive, meanwhile a timer starts counting with a 90 second cut off! I'm sick of the success! Message which appears no matter which way around I go. The live chat sent me down the same path, offering a method if inputting a sim code but again out of reach ending with success!!! We've sent you a code you cant receive… Yesterday had to put a payg sim in which worked without any messing, it just worked, well done EE! Today I put the ID sim on restarted phone and uninstall app etc still no joy. Same Success! Loop which I've seen 30 times now. I cant wait for Monday when I will bin this id garbage and join a proper network, I've paid a month already and not even connected its the worst experience ever. There's no need to have people jumping through hoops for simple matters.

Hi All, I have switched to iD Mobile and ported my number. All has gone well for me. However one thing in the iPhone settings, under mobile service it still lists the temporary phone number iD Mobile gave me on signup it has not switched to the number I ported. It appears you can manually change the number but the save does not work. I have restarted the phone but nothing seems to work. Any ideas? many thanks, Paul