Hi, I’ve having issues with receiving calls ever since I joined ID mobile. E.g. some calls don’t show up when they ring and then I get a text message informing me of missed calls. This issue only occurred when I switched to this provider

I got new phone and I wanted to activate my E sim in my new phone ,  for this purpose I remove it from my old phone and now I'm not able to get any verification code and not able to use my QR code that I had for the 1st time activation because uts expire now, how can I activate my esim in my new phone without verification code Can I get my new QR code by email please? 

I have had a rolling contract with ID for nearly a year. I also have another number with EE that I am going to get a PAC code for. Can I use that PAC to replace the ID number on my existing ID (physical) sim with the EE number? If so, where can I do/request that? I don't want to change my plan. Thanks N

Hi, I have an iPhone 17 Pro. I've currently got 2 e sims.  I chose to get an eSIM with iD and asked to port my old eSIM number over.  Doesn't have seemed to work. Can someone help please!!! :)

I have had an email to say my switch has completed but I have not network or data! how long does it usually take to activate?

I have a £10 plan and ran out of data yesterday and the only thing on the app that showed to get more data was the top up option I paid £10 and still have no data yet I have a text that it’s successful. 

HiTried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !).Moved to ID Mobile and had old number ported over.  This happenend on Tuesday but it hasnt worked properly.  My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything.  If you try and call my number it says ‘number not recognised’ or ‘not in service’.Anyone had this and got any idea what to do ?  Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone).Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks

Hello, I would like to purchase a phone on contract but I already have a sim only deal with yourselves. How do I do this?

Hi, lost my phone, I would like to replace my sim with esim,could you help me ?

Hi when I text or ring people the temp number is coming up not my own number. Please can someone help. Nothing is coming through when people text my number they only text the temp number.  

Is anyone else having the same problem 

So the esim was initially working fine on my iphone air, then i removed it and got a new esim through email to test the esim on my old iphone 13, which failed to activate. Since then I could not get it to activate back on my iphone air. It would say it’s activating for about 10 minutes and then a message would pop up saying that the activation has failed. I have talked to 5 people on live chat and all they do is send me a new esim through my email which dont work. I cant go to a physical sim because the iphone air does not support a physical sim. I tried everything from turning on roaming, staying connected to wifi when activating, resetting network settings, and restarting the phone. Could someone please help?

I am posting here again because my service is still completely dead on my eSIM-only iPhone Air, even after following the advice given to me by a staff member on my previous post.To recap: this entire issue started when I tried to move my number over to my old iPhone 13. I deleted the active eSIM from my iPhone Air and requested a new QR code for the iPhone 13. That new code didn't work, and ever since then, I haven't been able to activate any new eSIMs on either phone.In my previous post, a forum staff member told me that my profile was likely stuck in the background. They instructed me to contact Live Chat to get my current eSIM profile removed, get the network reset, and have a fresh eSIM reissued.I went to Live Chat and they did exactly what was asked. They confirmed that the backend was completely cleared and refreshed, and then they sent me a sixth eSIM. Unfortunately, it still did not work.I cannot keep going around in circles trying the same things

i placed an phone plan order but not received an email saying it's 

Hello, I recently placed an order but it was unsuccessful. I have double-checked and all my personal details, address, and payments are correct. Could you please confirm the exact reason why my order was declined?

As above. Thanks

Can anyone tell me how to contact ID mobile to let them know that the new sim isn’t working.  When I try to login to the App it says it will send a verification code to the mobile number but the number isn’t working as the sim isn’t working.  I can’t get any info on how to get a new sim???  The contact box doesn’t show when I try typing a message 

Just received Pixel 10, number was supposed to be changed to { REMOVED } with PAC { REMOVED } but had been left as { REMOVED }. How do I change?

Hi,I am not receiving OTP messages from my bank. I went through similar topics on the forum, did all the suggested steps to no avail. I have physical SIM card on Android phone. The messages from the bank should appear as a short number as oppose to the name, if that helps to pin point the problem. Please help. Thank you for any advise.

Hi, I don’t know what to do so i’m reaching out to the community. I’ve been with ID for 3 years now, I upgraded to the iPhone Air in Sept/October. I’ve been having numerous issues with coverage.The main issues I’ve had so far:Delay - while i’m on the phone they’d be a delay between what I say and what they say. Person Can’t Hear Me - despite being connected to Wifi Calling people would say “hello, are you there” all the timeAn agent on live chat said I need to get a replacement sim and to be honest things have improved in terms of call quality but now i’m getting sporadic dropouts where i’m losing all coverage completely. The iPhone shows no bars (not no signal, just no bars) switching the phone to airplane mode and off again seems to restore coverage but more concerningly several people have told me they have tried to call me and they said they get a message about “not being available”.I have a voicemail so no idea what is goin

I want to keep my number and provided a PAC code. I am unsure if ID are providing a new SIM card or if I have an E SIM how can I find out as I haven’t received a physical SIM card 

I have received my new SIM card today from id and put in my phone, when I puchased the plan I provided the PAC code from my old supplier, but I have been given a new number and not retained the old one, does it take a while or should it be straight away when the sim is put in the phone ? 

New Samsung s26.  Constantly slow charging.  Tried multiple different chargers and not working. Overnight the phone doesn't reach 100%

Sim card not working in my other phone iphone 13 pro max went to shop to check phone is working correctly been told to get a new sim card 

Hi there, I have moved from 3 to ID recently. I gave my PAC number when changing and had yet to see my phone number update from the “filler” number I was given as the contract goes across. When can I expect this to update? Thanks!