Hoping you lovely people can help! I left the UK in August 2025 and allowed my ID Mobile contract to lapse as I didn’t need it abroad. The account has since been disconnected. I need my old number back but the ID Mobile online chat staff are being very unhelpful and saying that because the account is deactivated my number is irretrievable. My understanding, however, is that it has been less than 6 months therefore the number has not yet been recycled and is still available for me to use. Does anyone have any experience of this and tips on how to proceed? :) TIA x

I switched from Esim to a physical SIM 8 days ago. Rcs chat won't verify.  I have a pixel 9.  Very frustrating. Have  rebooted cleared cache .removed SIM Nothing stuck on verifying. Very annoying 

I requested a swith for my old number from EE to be transferred to my new ID sim. Provided PAC number and old mobile number and received a SMS to say transfer would be completed on the 03.11.2025 and I would receive another SMS to confirm. To date no SMS to confirm transfer. I have switched mobile phone on and off numerious times as that seems to be the common suggestion. Can anyone advise please? Thank you. 

Hi there I had been using my phone and SIM card fine for a long time all of a sudden yesterday phone says no SIM card? Any ideas on how to fix this I’ve tried turning phone off and on, taken SIM card out and put back in? thanks 

Can’t get replacement esim as it trying to send me an sms to add my number to the app 

Hi,I’m having trouble activating my iD Mobile eSIM on my iPhone. When I try to install it, I get the message: “eSIM cannot be added. The code is no longer valid. Contact your network provider.”I’m using an iPhone 17 Air, so I’m unable to use a physical SIM as an alternative.When I go into my iD Mobile account to request a new eSIM, it just says “Your eSIM is already on the way”, and doesn’t let me generate or download a new one.Has anyone dealt with this before? How can I fix it?Thanks!

I’ve just got a new unlocked phone (Motorola G35 5G) for my elderly Dad after the 3G shut down and his old phone couldn’t handle 4G calls (despite being 4G mind), and transferred the SIM card from his old phone (the iD Mobile contract is in my name and I pay for it) to the new one, and everything seemed to be working fine...could make calls, send texts, browse the net.However the following day the phone cannot make any phone calls, I just get a busy signal no matter who I try to call. It can also not send or receive SMS texts. The strange thing though is that it can browse the net with mobile data and phone thinks it has connected OK. And yes this in on Mobile data not home Wi-Fi connection.I’ve checked all the settings in the phone and there isn’t anything obvious that I’ve missed. The phone is listed as supported on iD Mobile’s network and it did work when I first turned it on, but now doesn’t so I don’t think it’s the phone.Anyone help me here?

I’ve just bought an iPhone air and have downloaded an eSIM. I know I can’t seem to make or receive any calls or text anyone that doesn’t have an iPhone. What have I done wrong?

I need help 

Esim Failing To ActivateI have tried repeatedly to get my ID mobile eSIM working but it just either endlessly stays in “activating” or I get this error message (see screenshot) I have tried to redownload it 4 separate times and it’s the same thing every time.I have an active Airalo ESIM, which is working fine.

Challenges activating esim. Got a new iPhone which is eSIM only, so tried switching from physical sim to eSIM. Every time the thing fails partway through. I am on attempt four, but now being told I need to go into Curry’s… very annoying.What am I doing wrong here? Is there some secret setting I need to flick on my phone to stand any chance of the eSIM activating? I get a failure message, and of course as the eSIM QR only works once, I had to contact live chat which takes quite a while (I’m grateful for the help, but… sending me to curry’s is not really helpful) 

I need live chat 

Please can anyone help. Is it normal for the switch to allow you to send texts but not yet receive them. I have just switched and changed my number over to this network. It is now 3 hours since the switch. Is this expected. Thank you. 

I bought the nothing 2 phone and it turns out it's locked so I can't put another SIM inside. This was very frustrating because I was going to Japan and these phones don't have e Sims so I wanted to put another SIM in and currys they told me I couldn't. They said they can't unlock it until my contract ends. My contract has ended can I please have this phone unlocked?

HiI have put my SIM from my old phone into my new one and it won't transfer it and says to contact ID

Hi, moved to iD and ported my number over yesterday. Since then I haven’t been able to receive any text messages, I can send, but not receive.Tried everything that I’ve seen on other threads, but still not luck. Any other suggestions?Thanks in advance!

I need a copy of proof of purchase 

Hey everyone. I bought a phone and gave the pac code from my previous network to keep the number which is due to switch over on Tuesday, I've been given an esim from ID but I am wondering if that needs to be activated before the switch? Thanks! 

Can someone please help. I switched my sim only plan to id mobile last week (with a e-sim). I can make and receive some calls and messages but not all….for some reason I seem to now have a primary, secondary and business line?!?! So some calls are just not coming through and some calls I make just endless it’s from my primary account. Same with messages - for example I cannot reply to certain message from a competition line I used to use. I am also getting random messages from JibeRCS with verification codes. I have no idea why. I tried to “speak” to id- they advised a reset which has made no difference. This is very frustrating 

Moved to ID and brought my old number with me. I’ve been able to receive calls but not texts. Important for bank verifications etc looked through previous questions and looked at my iPhone settings under mobile services and the phone number listed is the number that came with the id sim rather than my number I’ve ported over.tried to edit the number and save it but it won’t let me. Any advice 

I have had a contract for 6 months that is in my daughter's phone. I decided to switch to ID mobile myself so ordered an additional contract. It doesn't show in my ID mobile app. The SIM card doesn't work. Support chat sent me a new one but when activated it was my daughter's number not the new contract. I received the welcome email for my new 2nd contract so I know my email is correct and I know the number, which I gave to support, but they sent me a replacement SIM for the wrong number, presumably because it is the only contract showing on my account. What is going on?

I ordered the eSIM twice and I am still waiting for it 3 days later - number ending in 437

Hii want to cancel a order, I ordered a wrong colour of the phone

Hello, I’m trying to redeem my free gift for purchasing the OPPO Find X9 through their website but the system isn’t recognising the IMEI number.The IMEI shown in the phone’s system status matches both the box and the device sticker, however when I try to dial *#06# I get the message:“Running USSD code… connection problem or invalid MMI code.” I’m guessing this may be why the website can’t validate the number?I’ve already tried the common troubleshooting steps (restarting the phone, checking for updates, switching airplane mode on and off, and manually selecting the network) but the issue is still happening.Could you please help or advise on what to do next?Thank you.

I am unable to receive sms from abroad (something that I really need for various reasons) but the supposed help is making things worse. In fact, i mentioned that several times on community mobile etc…but i keep receiving calls from id mobile (calls to which I cannot reply it seems) and i keep receiving these calls during working hours. Now I cannot answer calls during working hours as i do not have an official designated lunch hour and I work with extremely challenging individuals so answering calls during that time is not possible to me. Therefore, I asked if I could be called last weekend but nobody did. Can you please call when say you will and not when you are not supposed to? Also, could you sort my problem or gimme the chance to switch to a different provider that works?