Hello I just got a new ESIM, but the device I installed it on doesn’t receive SMS.  The problem now is that I can’t activate the ESIM in the ID mobile app without an SMS. I tried to use the live chat, but for some reason it says my post code is invalid, so I can’t get to chat with an agent. Please help

Been with IDmobile a while, but last November I lost my mobile and so needed to order a replacement sim. Since then I’ve had problems receiving OTP’s, it seems many people have had this issue but can’t find anyone who has resolved it.can anyone help???? 

Poor network and bad service, I want to cancel my number, 

I recently got a new phone with an eSIM rather than a physical SIM. Both times I have gone abroad (Spain and Ireland) I get the text saying I am in a roaming country but my phone fails to pick up a data network. The phone keeps fluctuating between “no connection” and whichever network it is trying to get on. Not only does this mean I don’t have a data connection when it is the time I most need one but trying to connect all the time drains the battery massively. Everything is fine again once I am back in the UK. Any suggestions please?

Hi,I have ordered a new SIM card. After placing the order, I received an email with eSIM registration steps and other details. However, I noticed that the phone which will use this number is not compatible with the eSIM function. How can I check if a physical SIM will be delivered, or do I need to request a physical SIM separately?

Can I use an eSIM from a different company, would like to use one that provides good cover in Asia at a lower cost than adding on. Any views? 

This has been a 2 week long process from getting my phone to changing numbers which sadly is still not completed. I did the triangle port as id mobile do not offer number transfers to another contract within id mobile, I set the date as a week ago today for my old number to be transferred to my new contract got the message to say it’s been completed which I thought was all fine. Messaged a friend and they asked who is it, when I call someone my number is my new number but not on messages it is the number that came with my new phone. I’ve tried to change it in settings on my phone, won’t allow me! Then also I’ve tried to cancel my old contract but it also won’t allow me as the line has been disconnected. I’m really out of options now and it’s really frustrating spending all my free time trying to sort a ‘simple’ thing out!!

This has been a 2 week long process from getting my phone to changing numbers which sadly is still not completed. I did the triangle port as id mobile do not offer number transfers to another contract within id mobile, I set the date as a week ago today for my old number to be transferred to my new contract got the message to say it’s been completed which I thought was all fine. Messaged a friend and they asked who is it, when I call someone my number is my new number but not on messages it is the number that came with my new phone. I’ve tried to change it in settings on my phone, won’t allow me! Then also I’ve tried to cancel my old contract but it also won’t allow me as the line has been disconnected. I’m really out of options now and it’s really frustrating spending all my free time trying to sort a ‘simple’ thing out!!

Hello all, I've been with ID now for over a year, and when I went into the app I saw that my Unlimited data had now been reduced to 8gb. I'm not sure if this is an error on IDs end or my plan has been changed against my wishes. Any help is appreciated, djc

URGENT: iD mobile SIM card not working on either Oppo CPH1877 (Oppo R17 Pro) nor Samsung Galaxy A8 Star (Samsung SM-G8850)Did receive text messages on Oppo but could not call out and could not receive calls (either inside flat nor outside flat). Switched on and off and still does not work. Went to Currys Store who could not fix issue. They replaced the SIM card and now no service whatsoever on either SIM card. Very frustrating as have important GP calls on Thurs 8 Jan and Fri 9 Jan so need phone to be working. Did ask before joining iD mobile if SIM Card would work on 4G Android phones and was told on Live Chat that they would work. Also bought £6 plan. If doesn’t work, how get PAC code to switch to network which does work and get £6 refund asap, pls? Very frustrating as initially enquired with Live Chat. Got through and answered a few questions but then the agent did not respond for over 20 mins at which point quickly left to go to nearest

I am due to send my old phone to receive money for this as part of a new contract.the shipping label has expired.   What can I do to get a new shipping label please many thanks 

Hi I have a PAC code to swap my old sim number to this number

I don’t get any ring tone when making a call. What’s happening?

Can't receive caĺls from Vodafone network users since switching to ID Mobile. Checked all settings, taken SIM out and tried in other phone but still doesn't work

I applied for a one month ID mobile SIM only plan via you switch I supposedly failed could it check but the good news is I am pre-approved for a one month SIM only deal Make that make sense 😂

HiI got a contract with yourselves with device rental as it was the only way to get the device while I had another contract with another provider so the SIM card was lost I while agoI want to cancel my contract now but since I don't have access to the SIM I cannot receive the text to do it through the app

The content lock on my son’s phone is apparently on but he can still access inappropriate material. Why isn’t this activating? 

I’m using a Google Pixel 9a with eSim. This morning two calls from a non-contact were sent straight to voicemail without ringing. I had signal and wifi calling turned on.These calls do not appear in “missed calls” on the phone app, and did not have any notification at the time. I received texts 30 minutes later that two calls were sent to voicemail. How do I get immediate notification of a missed call?I’ve tried - getting a new eSim, resetting network settings, disabling and re-enabling voicemail.I also received a call from a different number and it rang as normal without problems.

I need to activate a replacement sim

Hi I have a problem with my account, it’s says disconnected and I lost everything could you help please 

I’m trying to keep my old number but the switch over is telling me that tomorrow is out of the 30 days (it’s a new pac request so valid til end of Jan) I’ve tried numerous dates but it won’t accept it? Can’t get hold of anyone to help me

I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already.I don't know if I missed anything Please help 🙏

My sons sim has suddenly been turned off. Why? 

Hi there i filled the contract out online with the pac code etc when will my number change over? 

Hello all. Hoping for some help if possible please.I recently switched over to ID from EE and received my temporary number. I successfully ported my old number  and the correct number is showing on the sim card setting etc. however, I was told today that people I’ve been texting have been receiving messages from my temp ID number and not my actual number. I’ve tried absolutely every option on here but nothing seems to work. I am unable to edit the SIM card number,I tried turning off RCS (which just resulted in no texts sending at all) and I’ve tried taking out the sim and placing it back in etc. I am using an android phone and still having no luck. I just want my normal number, and not my temp ID one when I’m texting others  if anyone knows how to fix this I would appreciate any help. Thanks!