How can I swap my esim? 

I have had an alert regarding my FaceTime and I message function to state it is not registered to this mobile number can you help rectify this please 

My Esim stopped working last Friday (June 5th) it's now June 10th and I've still not got a working SIM despite multiple live chats and a call to customer services...I was initially told it was a technical issue with my Esim and I needed to get a physical SIM from Currys, so I did, That kind of worked.... Well my data connection was back but still couldn't call or text (but on the odd occasion could receive and send the some text messages)... Tonight I've managed to reactivate a new Esim which has made matters worse as now I can't use the SIM at all... I've personally found this company to be absolutely useless with their customer service and helpfulness when there's a problem... Last year I was a victim of Esim theft (twice in a matter of hours) and now this... Once this problem is  sorted I just want to pay off the contract and move to a more reliable provider, it's already cost me more money than it should have so I just want to cut my losses.. Anyone e

Hello, my physical doesn’t work in my new iPhone, I have done everything I could but nothing’s worked 

I have deleted my ESIM by mistake and can’t get access to get a new one as I can’t access the security code they send to my mobile number, how do you get round this?

Hi, I am still getting “activation unsuccessful” for iMessages and FaceTime. I have done everything in the article. Can anyone help? Thanks

My facetime says activation unsuccessful when trying to link my old number from my old phone to my facetime however normal calls work and people have to facetime me through my email instead of my number my number is the same as my old phone 

my phone sim has not changed over. so is going to voicemail.

Please can you confirm that I can keep my old number? It’s showing a different (new) number on my details. I am waiting for my SIM to arrive in the post. How can I edit my details correctly, please?

Hello my switch from o2 happened yesterday. O2 have disconnected my number but I had no signal so did not receive a complete switch email or message from ID. I don’t know what my temp ID number is as I chose  PAC to keep my old one. Now 02 is disconnected, I have no ID mobile service, chose eSIM - don’t have that either. please help 

Hi, I don’t know what to do so i’m reaching out to the community. I’ve been with ID for 3 years now, I upgraded to the iPhone Air in Sept/October. I’ve been having numerous issues with coverage.The main issues I’ve had so far:Delay - while i’m on the phone they’d be a delay between what I say and what they say. Person Can’t Hear Me - despite being connected to Wifi Calling people would say “hello, are you there” all the timeAn agent on live chat said I need to get a replacement sim and to be honest things have improved in terms of call quality but now i’m getting sporadic dropouts where i’m losing all coverage completely. The iPhone shows no bars (not no signal, just no bars) switching the phone to airplane mode and off again seems to restore coverage but more concerningly several people have told me they have tried to call me and they said they get a message about “not being available”.I have a voicemail so no idea what is goin

not whorking me e sim whay?im yesturday activate 

not whorking me e sim whay?im yesturday activate 

can’t make calls to landlines, sim switched yesterday 

Hello my switch from o2 happened yesterday. O2 have disconnected my number but I had no signal so did not receive a complete switch email or message from ID. I don’t know what my temp ID number is as I chose  PAC to keep my old one. Now 02 is disconnected, I have no ID mobile service, chose eSIM - don’t have that either. please help 

My number transfer should transfer yesterday but never happened  any idea what could happen I got massage yesterday transfer should finids by 10 never happened 

I have switched to ID and waiting for sim to activate as have switched numbet via PAC. Its passed the activation time and tried tirning on and off, adjudting sim and airplane mode and still not working

I’ve just had my phone stolen and went to curry’s to get a new sim. I’m now trying it on an old phone and it keeps saying it can’t load it when I type the number in 

When trying to add the second sim only plan to my account I type the number surname and dob but it constantly tells me the details do not match the record. 

Help please - not registered on network. Rang my idmobile number from another phone, someone answered but not me or my phone!

i received a message to say that my jumber has been tranferes over from old provider however i am not reciveing texts/imessage and when you go into the trouble shooting i have done everything and ita still showing the ID number i was given and now when i go into my old phone that also sjows that number? 

did not receive the SIM card. I have been waiting for 10 days. Could you please send it again?)

I have just purchased a monthly contract with new phone an physical sim - however it did not allow me to provide my PAC number as I want to keep my old number 

I received my new phone today from my upgrade and haven’t had an email about my e-sim to be able to activate my new phone. This is an upgrade and I’m moving from physical sim to eSIM. My new phone doesn’t take physical SIM cards. When can I expect my email? 

I want to cancel my contact and requesting a pac code ???