Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,580 Topics
  • 6,795 Replies

1580 Topics

Emma Gilbert
Newbie
Emma GilbertNewbie
asked in Your Phone & SIM.

Final bill

Hi I have just ordered a sim only for ID and I am in the last month of my ID contract. I would like my final bill please so I can switch from 1 to the other please or can you switch it for me as I am a existing ID customer Thank you Emma Gilbert

5
L
Newbie
43 minutes ago
E
Newbie
Emily SimisterNewbie
asked in Your Phone & SIM.

paid bills phone still not working.

Hi, my phone bills are up to date I paid 2 bills in one today using the app, yet when I try and call an automated message states I've "reached customer helpline all your bills are paid" and then it hangs up.What is going on?

5
Lisa Humphries
Newbie
2 hours ago
D
Newbie
Daniela87Newbie
asked in Your Phone & SIM.

Issue with porting in of number

So I got a new contract with id and was porting over my number from three, completed the form last week and the port was due to take place on Monday. Prior to this, I had been using both my id and three sim card successfully in my phone (S24).Monday comes round, my three sim card disconnects, and then my id sim disconnects. I have no connection or number registered with wither network when I look at my sim manager on my phone.Tried several things around trying to reboot phone, force a connection to network etc. Nothing works.Tuesday I contacted the id live chat to be dragged through similar process of restarting my phone etc etc, nothing works so they say they will send me a new sim. I should say that at this point,  my number to be ported from three is what is showing as my number when I log in to my id account.New sim arrived Thursday, activated in my id account, still no network connection. On to the live chat again to be taken through the same nonsense processes with no luck, they

2
Gemma Elizabeth Duckworth
Newbie
16 hours ago
A
Civilian
AdamTCivilian
asked in Your Phone & SIM.

lost phone & sim early upgrade

Is it possible to get an early upgrade or replacement hanset due to lost phone? Obviously expect to pay, but do I need to take completely new contract? 

1
andewhite
Legend
16 hours ago
D
Newbie
Darrentingey01Newbie
asked in Your Phone & SIM.

New Customer. Sim card not working

Good Afternoon,I am a new customer. I have tried to check my sim card in various of mobiles and the sim card says no signal. I cannot dial out or call anyoneI have tried to email and live chat to get a replacement sim but I have not been able to speak to someone and no one is able to speak to me or reply

1
andewhite
Legend
17 hours ago
J
Civilian
jennybremwilsonCivilian
asked in Your Phone & SIM.

Sim Card

Hi I've ordered a e Sim card and would like to change to a hard sim. How can I do this?

1
andewhite
Legend
17 hours ago
Luapjm
Newbie
LuapjmNewbie
asked in Your Phone & SIM.

pixel 8 promotion

Hi all Just switched to ID and got a Pixel 8. There was a promotion for free pixel buds or watch. I've submitted my claim, but it's been referred back as I need proof of purchase of the handset. All the emails I have from the ordering process, make no mention of the handset, just the upfront payment and monthly rental. Any idea where I can find an actual copy of the order for the handset. (Can't see anything on my ID account) CheersPaul

5
Luapjm
Newbie
21 hours ago
Natalie Carter
Newbie
Natalie CarterNewbie
asked in Your Phone & SIM.

Contacts unable to call/text me since porting number

Since porting my number across to ID, I’ve had several of my contacts say they can no longer call or text me with the number that is saved in their phone. It’s as if it’s blocked for them. I can still call and send texts, and am also receiving them from others, it seems to be a random selection of contacts that this is happening to. Any idea what is going on? 

7
G
Newbie
21 hours ago
Molly Lowin
Newbie
Molly LowinNewbie
asked in Your Phone & SIM.

iphone 14 pro max

Will the iPhone 14 Pro Max be brought back in stock if so when.

1
Matthew T
iD Mobile Employee
21 hours ago
M
Newbie
mason999Newbie
asked in Your Phone & SIM.

sim

My sim card hasnt arrived yet my number has been transferred from previous supplier so now i have no service at all.

0
M
Newbie
23 hours ago
C
Civilian
CaptGeeBeeCivilian
asked in Your Phone & SIM.

Cannot send or receive text, cannot register but 4g works

I am a simple SIM purchase, no transfer. I cannot send or receive text, but the sim works on data. Tried everything.  advise NOT buying IDmobile sims. It’s a robot chat service with no support. I will probably terminate within cool off. Rubbish poor network carrier.

0
C
Civilian
23 hours ago
N
Newbie
niamhobrienNewbie
asked in Your Phone & SIM.

Cant send or receieve texts from one person

I’ve just got a new SIM. It’s my first time with this company. New number and all and it’s working with everyone else except this ONE person. I can’t see any of his texts and he can’t see any of mine. It’s so frustrating since it’s working with everyone else and nothing with his settings are different to theirs. He’s not blocked or anything either. My messages aren’t coming up with an error to say they haven’t been sent so I’m really not sure why this is happening 

1
Tyler
iD Mobile Employee
1 day ago
Decland Wren
Newbie
Decland WrenNewbie
asked in Your Phone & SIM.

Lost phone abroad

Hello,I have lost my phone whilst on holiday in the USA and would like to order a new Sim to arrive here. Is that possible? Or could i download an iD eSim as an alternative in the meantime?I am unable to access my account online as it keeps asking me to verify my number with a text message which i cannot receive.Is anyone able to assist here?Dec

1
Tom
iD Mobile Employee
1 day ago
Decland Wren
Newbie
Decland WrenNewbie
asked in Your Phone & SIM.

Lost phone abroad

Hello,I have lost my phone whilst on holiday in the USA and would like to order a new Sim to arrive here. Is that possible? Or could i download an iD eSim as an alternative in the meantime?I am unable to access my account online as it keeps asking me to verify my number with a text message which i cannot receive.Is anyone able to assist here?Dec

1
Tom
iD Mobile Employee
1 day ago
P
Newbie
PhilipsaltNewbie
asked in Your Phone & SIM.

Phone keeps going to emergency calls only

My phone keeps going to emergency calls only. Never happened with O2 having just changed to iD mobile it's really frustrating especially when trying to keep in touch with Important hospital appointments 

4
T
Civilian
1 day ago
C
Newbie
ChickpeaCharlie32Newbie
asked in Your Phone & SIM.

can you swap esim between phones?

I stopped being able to connect to mobile internet with my Google Pixel 7a last week.  I have tried phone factory reset and new Sim with no success so have ordered an eSim to see if it works.  My new physical sim works in my old Google Pixel 4a so I could use it as a back up phone.  But if I install the eSim in the 7a and it solves my connectivity issue, can I still use the physical sim in the 4a if I needed it as a backup?  Thanks.

7
andewhite
Legend
1 day ago
ummmben
Newbie
ummmbenNewbie
asked in Your Phone & SIM.

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks 

2
ummmben
Newbie
1 day ago
Maurio
Newbie
MaurioNewbie
asked in Your Phone & SIM.

Device warranty help

Hi, I cannot find where to contact for assistance in regards to my device developing a fault. I have an iPhone 14 Pro which I purchased on contract with ID Mobile on 15th September 2022. On 25th September 2023, I noticed that there was a dead pixel on the phone screen, so I took the device into Apple. Apple advised that as the phone was outside of the manufacturers warranty (though only by a matter of weeks), they could not help and I should instead contact the place where I purchased the phone. Apple did however confirm that the dead pixel was a manufacturing defect and so not caused by anything I had done to the phone, but the only way to repair it would be a screen replacement at a cost of £325. I subsequently took my phone to a Curry’s store for assistance but they also would not help. Whilst I acknowledge that my device is just out of manufacturers warranty, consumer law states that products should last a “reasonable amount of time” and this is outside of any warranty etc. I think

4
Helen Dawson
Civilian
1 day ago
D
Newbie
Drag0nflyNewbie
asked in Your Phone & SIM.

Why do my text messages show on my phone as not sent when they have been?

When I send a text message on my iPhone 13 Pro, it shows as not having been sent but the recipient has received it. Please help.

3
Iain Morgan
Civilian
2 days ago
Sophie W
Newbie
Sophie WNewbie
asked in Your Phone & SIM.

Using both sim & esim.

To set up an esim whilst still being able to use my physical sim, doI need to have two separate plans?I’m really struggling with being able to set up a plan to received an esim QR code.

2
C
Civilian
2 days ago
Nico Kearns
Civilian
Nico KearnsCivilian
asked in Your Phone & SIM.

Apple Celluar Watch

I have an Apple Ultra Celluar Watch. Now iD Mobile has eSIMs when will we be able to add an eSIM to a celluar watch?I appreciate iD Mobile do not sell celluar watches but those of us that already have one might want to use the additional functionality. 

4
R
Newbie
2 days ago
C
Civilian
Charl1e96Civilian
asked in Your Phone & SIM.

How do I find My Services on My Account online?

I am trying to activate a SIM card and I found that I have to go to My Services from a different question but cannot find it anywhere in my account in order to do this - help please!

1
andewhite
Legend
3 days ago
deejay Dixon
Civilian
deejay DixonCivilian
asked in Your Phone & SIM.

When will my old number come onto new phone

I change from o2. To id, I gave my pac number as I wish to keep my old number phone. Supposed to change today but  still i don't have my old number which i NEED to keep. I am now seeing a lot of people with same problem and am getting concerned.

2
deejay Dixon
Civilian
3 days ago
A
Rookie
AdamlockRookie
asked in Your Phone & SIM.

Not receiving OTP after porting number to ID

Alright so, my old number was ported over to ID. Everything works fine, i can make and receive texts and calls perfectly fine. However, when trying to sign into PayPal, I needed to complete two-factor authentication, through the use of an OTP. I didnt recieve the OTP so i kept trying yet kept failing to recieve the text. I tried with other apps too, showing me it wasnt PayPal that was in fact playing up. I've searched the forums and seen that I may just need to wait up to 48 hours for everything to be sorted (which it has now been). Ive tried other methods such as turning off Chat Features on samsung messages and RCS but all have failed. Ive also tried taking the sim in and out, turning my phone on and off but all to my dismay it doesnt work. Any and all help would be greatly appreciated.

15
Tyler
iD Mobile Employee
3 days ago
M
Newbie
mardrewNewbie
asked in Your Phone & SIM.

Transfer number out from ID and get new number for contract

Hi Folks I have approx 16 months to go on ID mobile contract and unfortunately the areas I'm in i don't get a good reception especially in the evenings. Ideally I would like to transfer my number to another provider as they have better coverage where i am. I'm more than happy to keep the ID account going with a new number and continue contract, but I was told by my last provider that to request a PAC will automatically close the account, is there anyway to carry this out.Apologies in advance for the poor explanationPS i read there was an admin fee which is fair enough but how do i enquire about this.

5
Tyler
iD Mobile Employee
3 days ago
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