My sons sim has suddenly been turned off. Why? 

Hi there i filled the contract out online with the pac code etc when will my number change over? 

Hello all. Hoping for some help if possible please.I recently switched over to ID from EE and received my temporary number. I successfully ported my old number  and the correct number is showing on the sim card setting etc. however, I was told today that people I’ve been texting have been receiving messages from my temp ID number and not my actual number. I’ve tried absolutely every option on here but nothing seems to work. I am unable to edit the SIM card number,I tried turning off RCS (which just resulted in no texts sending at all) and I’ve tried taking out the sim and placing it back in etc. I am using an android phone and still having no luck. I just want my normal number, and not my temp ID one when I’m texting others  if anyone knows how to fix this I would appreciate any help. Thanks! 

I joined ID mobile through Mobiles.co.uk the other day. I was given a new ID phone number on E-Sim which i activatedYesterday, I spoke to an ID Advisor about porting my EE number across to ID Mobile. He said this was done and would happen sometime on 30/12/25 (today at time of writing this)My EE service stopped working about an hour ago but my number has not ported across to my id mobile e-sim or account.I contacted EE who confirmed the PAC was used by ID Mobile and account closed but now ID Mobile advisor cannot see any sign of the port.Surely they must have my EE number on their system somewhere as it’s been ported over according to EE?I really don’t want to lose my old number Any advise please?

I recently got a new phone with an eSIM rather than a physical SIM. Both times I have gone abroad (Spain and Ireland) I get the text saying I am in a roaming country but my phone fails to pick up a data network. The phone keeps fluctuating between “no connection” and whichever network it is trying to get on. Not only does this mean I don’t have a data connection when it is the time I most need one but trying to connect all the time drains the battery massively. Everything is fine again once I am back in the UK. Any suggestions please?

Ive finished my contract but would like to stay on I.D mobile but I dont need a new phone. I only want to have a sim only contract but struggling to find how to do so Any help would be amazingThank you 😊

Really disappointing customer services. Apparently the customer services support is now closed, despite me trying to contact them within the company stated office core hours. Apparently the porting has happened from Vodafone to my new phone with ID mobile. This is not the situation. Neither phone will make calls or receive them. I received an email to state the new service would be active from 22:00. I have taken part in numerous chat bot and customer service chats without this matter been resolved. I do not have a QR code to scan to activate the new eSIM. I was told I would receive an email once the activation was complete. That was three days ago.  I have been going round in circles for days!!

Can't receive caĺls from Vodafone network users since switching to ID Mobile. Checked all settings, taken SIM out and tried in other phone but still doesn't work

Cannot make calls

I joined iD a few months ago from O2 and started a new contract that came with an iPhone 15. I transferred my old number to my new phone and everything was fine. I then took up an offer on a second iD contract which I intended to use in a cellular iPad for emergency and occasional mobile use and went for an e-sim. I left O2 because I couldn't administer all three of my accounts under one but I can't add the iPad e-sim to my account because an iPad can't receive the SMS required to add the sim to my account.  I contacted online help and they suggested I convert the iPad e-sim to a physical e-sim, put it in a phone, get the SMS to add to my account and then swap it back to the iPad - makes total sense and I said go for it.However, they keep sending me  (FOUR times now) a physical sim for my original account (iPhone 15) and not the second account that is still active as an e-sim on my iPad and still not added to my account. They deactivated my original

I was told my old number would transfer today but It has not happened

i am not receiving rcs messages, sender is getting a notification that i am offline. what is the issue?

I’ve bought a new phone . Do I need a new eSIM or is there a way to transfer the old one ? I want to keep same number and plan 

I got a new ESIM Iphone set up the eSIM and have everything sorted. I now want to keep my old ID mobile number using a PAC.  But every time I fill it in with the correct information I get an error message (as seen in photo below!) it’s very frustrating as I’m filling everything in correctly! 

Number hasn't transferred to new sim. 

Good morning,  I requested an eSim to be sent to (Information removed) using my mobile phone. (Usingthe instruction given on the ID website. I have checked this morning and there is a message telling me that it has been sent and will arrive in one hour - but that was yesterday.Unfortunately, it has not arrived and I have checked in INBOX and SPAM boxes.  My number is(Information removed)

I had a new Samsung a17 5 day ago, and pac etc to transfer from my old Samsung on an EE out of date contact has still not gone through. I only have a new number presumably from the new id sim. My old phone is still active on the Ee line. My online account says “pending switch request”. It’s taking much longer than the 24 hours! What can I do? 

I have been with id mobile for almost two months and I have also changed my old phone number to it and since then, I have been unable to receive sms from abroad, including from an important international iD I rely on for my passport. We have tried everything but id mobile seems unwilling or unable to fix the issue…do not recommend any more settings change, everything has been tried, can you please just sort it? And please, stop calling during working hours as I can’t answer.

I have a new phone - can’t find old one . I can’t receive a text to be able to download replacement eSIM and no other options provided 

Hi I am having trouble activating my sim my phone has been switched off for two months but it stopped working you then sent a e sim and it don’t work 

How do I get the PIN2 / FDN PIN on my SIM so I can enable Fixed Dialling Numbers

Hi,      The charging cable I received with the new IPhone 16 is not working, I have tried different chargers and when change the cable the phone charges correctly. There is no sign of damage on the cable !

I am due to send my old phone to receive money for this as part of a new contract.the shipping label has expired.   What can I do to get a new shipping label please many thanks 

I recently ported two numbers to ID from EE. I have the “stuck validating” issue for facetime and iMessage as reported by many other users. I’ve tried every piece of advice offered in the many threads I’ve read through.I’ve seen this before. When I ported my numbers from BT mobile to EE a few years ago, it took about 5 hours to resolve itself, so I know it’s a network thing and it’s usually sorts itself out.I’m nearly 48 hours in to this with ID so it should have sorted itself out by now.Steps taken from reading all of the related threads.I’ve deleted and re-added my eSIM, all other SIMs are deleted (my old EE sim was also eSIM). I’ve reset and refreshed the network settings, I’ve turned off these services and turned them back on, rebooted and various combinations of this. I’ve rebooted about 30 times, with and without WIFI, to use cellular data. I’ve checked to make sure my number is shown correctl

I’ve just set up a new iPhone 16 Plus on an iD monthly contract & transferred all my data from my old iPhone quite easily following the instructions. However, for some reason I can’t make calls, verify bank cards for Apple wallet or receive messages.  Any suggestions to resole this would be appreciated. Many thanks,Si