Your Phone & SIM.

I recently transferred onto a new iphone and started a new contract with yourselves, and my e-sim still hasn’t been activated, even though it is now past the date of activation

I want to be able to enter competitions via short codes but I am unable to, never had this problem with previous provider 

Already have contract with iD mobile. Have just bought new contract with iD mobile, want to activate new esim and transfer number across. I'm having difficulty activating esim first on my oneplus 15. Qr code and activation code both not working 

I shared my PAC code two weeks ago now and the transfer was accepted but my my number still isn’t working on my ID mobile sim

Can I please speak to a real person?

Hi i received my eSIM today via e-mail having joined yesterday I've sent my Pac code etc from my old provider if i download this eSIM today will it be my current number or will i have to wait to use my current number ?

I ordered on Sunday it’s Thursday now when is my SIM card coming the address it should be delivered too is { REMOVE }I haven’t received it can you check why my original number is { REMOVE } the port has been done but need sim card to activate the number to be used 

I ordered on Sunday it’s Thursday now when is my SIM card coming the address it should be delivered too is { REMOVE }I haven’t received it can you check why my original number is { REMOVE } the port has been done but need sim card to activate the number to be used 

I ordered on Sunday it’s Thursday now when is my SIM card coming the address it should be delivered too is { REMOVE }I haven’t received it can you check why my original number is { REMOVE } the port has been done but need sim card to activate the number to be used 

I have experienced the worst customer service and care. This has been going on 6 days. The chat breaks down, agents end chat without resolving and I still can't make or receive calls or texts.  want this reolved  

My ported number is not showing as “My number” in iPhone 17 settings. I cannot physically change it, but have tried network reset to no avail.The problem is that I cannot recover my Apple Account as it wants to send the verification code to the original number given by ID Mobile before my old number ported.What are my next steps and, in a worst case scenario, is there the possibility of having an e-sim with the original number so that I can at least receive the verification code?Thank you in advance for your assistance.

Yesterday I got a message from ID mobile:We are sorry to see you go - in case you still want your number, your SIM is now activate on Pay As You Go. Use the ID mobile app or My account online to view your account.I havent requested to leave ID mobile, why did i receive this message??? and I lost connection after 3 hours of that message, couldn’t access my Maps, nothing due to no internet!!!How come such thing happen, and when i contacted the chat they couldnt connect me back? I need to contract a new contract? thats what they said…I have paid my bill, so I still should have some days available to use. and now its all gone!ANYBODY HAD SAME ISSUE? CAN I GET SUPPORT FROM ID MOBILE ? A MANAGER OR SOMETHING, THIS IS HORRENDOUS

No internet- and I was interrupted during the call - now it shows that I am not registered on the network and there is no area!!!

Hi I have an Iphone 15. My number port appears incomplete. Data works but calls fail. Please refresh the routing and reprovision my eSIM. Anyone know how I can get this sorted. I switched over a few weeks ago but all calls fail. Thank you 

I have upgraded my phone and I cannot work out how to move my eSIM from my old phone to my new phone. It doesn't work when I select transfer to new by iphone 

Hello I need to recover my phone number as I’ve lost my old phone when I was travelling and need to be able to regain access to it as I can’t access my mobile banking apps which makes me unable to pay off my monthly phone bill.

Hi, I have started a SIM only plan. I have not yet received the SIM card however, there was nothing at the checkout to organise a switch of my current number to the new ID mobile SIM. I have looked up how to switch, however, am unable to log in to the app as it asks for an ID mobil and so cannot switch via this. Is there another way or do I wait to receive me SIM?

I got ID sim card and want to put the number in iphone 17 air and it’s sim free how can I change that from the card to electronic sim to be able to work on my iPhone 17 air

I got ID sim card and want to put the number in iphone 17 air and it’s sim free how can I change that from the card to electronic sim to be able to work on my iPhone 17 air

You cant make this up. Got a new phone with ID but no phone number. I ordered an e-sim. I didnt get a text from ID.  I cant call customer service as I dont have a phone number. Cant call from old phone as thats disconnected now. Cant log in to ID account as it wants a phone number which I dont have! What to do??

Hello,I submitted a return request but did not receive a confirmation email.My reference number is 10881730.Please confirm the status of my return.Thank you.

I already have an iD account and phone number that is my daughter's (on my name), I have just purchased a SIM only deal for myself to come over with from 3 as that is now out of contract (have a PAC) but I can only see my daughter's number and not my new one so clueless to how to add my PAC code to the new number. 

New sim arrived. I have inserted it and I have no service. Zero bars. 4G works fine. Unable to call or receive calls. Unable to log into the app to request switch with PAC code as I cannot receive the confirmation text.  I have : restarted phone airplane mode turned phone off and on checked network settings on iPhone selected ID and also tried automatic  

About my current 24-month contract, which I believe is due to finish this month. I would like to confirm how many payments I have remaining, as I am a bit unsure.Additionally, I would like to know what will happen after my contract ends. Will I continue on the same plan with 100GB of data per month, and will I be charged the same amount as I am currently paying? Or will there be any changes to the charges once the contract has finished?I would appreciate it if you could clarify this for me.

I have opted for an esim as I travel weekly and want to know how to switch between the SIM cards?