Your Phone & SIM.

How can I keep my old number on 3

I've found a phone and tariff from ID mobile im happy with. I'm on the last page, added bank details and card details for the token payment. One click away from getting my contract. It hasn't asked for any previous network info or PAC code. I still owe £300 to three. Am I ok to advance with the contract? Does the process of moving number and paying off the old one happen once I have my new handset?

In SIM Manager it shows that calls and messages are not available but mobile data is? So I can't make it receive texts at all?

Good morning, I requested an eSim to be sent to (Information removed) using my mobile phone. (Usingthe instruction given on the ID website. I have checked this morning and there is a message telling me that it has been sent and will arrive in one hour - but that was yesterday. Unfortunately, it has not arrived and I have checked in INBOX and SPAM boxes. My number is(Information removed)

I bought my phone from mobiles.co.uk. They assured me it would be a seamless transfer. The day arrived and ee was cancelled and immobile assured me that everything was going ahead. Nothing worked so now I've no ee and idmobile can't send a otp because I'm not registered. There customer service keep telling me to go to curry's to get a sim but it's all done by esim. So now between a rock and a hard please. Both idmobile and mobiles.co.uk are trying to palm me off with eachother. Shocking

I wakuje like change my eSIM on physical Sim. How can I do this?

I needed to use a different phone whilst mine was being repaired so moved the SIM into a different phone but now the phone won’t connect to ID mobile, even though that’s what the network provider under settings says. Any help or advice gratefully received!

I stopped receiving OTPs from my bank around February this year. I’ve been with bank and ID for several years and couldn’t identify anything technical around that time that changed. My phone is Android, a year or two old. My bank investigated and said they’re delivering the messagers correctly and it’s a network issue. I am receiving other OTPS from other services perfectly normally. I have had several webchats with ID which all result in them saying they’ll escalate the problem and then nothing happens. i’ve tried the basic advice of resetting networks etc. and am running out of patience

I haven’t received my email to activate my eSIM yet

I have a sim only contract with unlimited data, texts and calls. I would like to know on average how much data I am using this month. How can I find this out?

My daughters are now both over 18 and the contracts on their phone are expired / they wish to upgrade and get new handsets. However as they are both over 18 they want everything in their own name and i want them to pay for their own phones. How can this happen? C

Hi, I have placed two orders for eSIM plans and received only one of the eSIMs. How can I have it re-sent to me? I have checked my spam folder and found a couple of emails from ID MobilE but nether had the eSIM in it. Thanks, Al

Good, morning I require a proof of usage for my device for a insurance claim

Hi I have not received my sim with my phone ? I asked you to send me one its a week now with out any old phone connection or new phone. Can you confirm you have sent a sim card ... by recorded delivery

I switched to iDmobile several weeks ago, opting to keep my old number and even though I have rebooted the phone a number of times, plus put the sim card into both sim slots, the result is the same, meaning the phone doesn’t ring and I can’t receive calls. My phone is a Samsung A70, so relatively old but it was working find before. The old sim (with EE) was in sim 2, but this doesn’t work in either sim 1 or sim 2. “iD” shows up against the sim, so I assume the sim is ok and recognised, just the phone number is not linked. I can send and receive texts, but when I send the recipient doesn’t see a phone number. I can receive texts to my number ok. Going into the phone settings, About Phone, Status Information and SIM Card Status, this shows: Service State - In Service Mobile Network State - Disconnected Hope this sheds a bit more light on the problem. Please can you advise the best way to resolve this.

I was due to be switched to ID mobile from Giffgaff by 10pm last night. Nothing has happened and, despite several live chats during the day yesterday, I’m still waiting. I realised that I needed an eSIM, not a physical one, after the SIM arrived but can’t do anything about requesting a QR code for that as I can’t get into the app - because I can’t confirm my membership with the one-off code texted to the phone which doesn’t yet have signal. It’s a vicious circle which is hugely frustrating. The most worrying thing, though, is that without a functioning mobile signal I can’t be in touch with my 91 year-old mother. Is there any way to get to the bottom of this and get my number back?

I have just upgraded my phone. My old phone was very slow and the SIM very old so I asked to be sent a replacement SIM card. I wasn't asked for a PAC code when I ordered my replacement SIM. When I put the new SIM in my phone, I presume it'll be starting afresh and I'll have a new number and it won't have any of my data on it. So how do I transfer all my data from my old sim card onto my new one. Can anyone help? Thank you.

This is my reference did my order go through cause no payment of £9 can out could you let me know please

At home I have a very weak to no mobile network signal so I use WiFi calling. Unfortunately it seems that if there is even the slightest mobile signal the phone will use that instead of the WiFi and then the other person cannot hear me. If I go into airplane mode with the Wifi enabled then the call is crystal clear. Is this related to the provisioning of the SIM? It happens with multiple phones and I have tried factory reset the phones and using an esim but none of this fixed it. Jim.

I have recently purchased a s25 from ID. Unfortunately at the time things were going through, Vodafone couldn't supply a PAC code to me. ID gave me a new number with the phone via e-sim, I have not yet activated it. I have now recieved the PAC from Vodafone today and was wondering if I can get it transfered to e-sim for the new phone? Any advise appreciated.

Worst provider I’ve ever been with. Renewed my contract stupidly as the sales rep said the signal improves with the new phone antenna. Not been able to confirm this as my phone hasn’t been delivered. DPD tried once but never followed my delivery instructions to drop at my neighbours house. When I tried to rearrange a second delivery the DPD website just kept saying something has gone wrong with my parcel. Spoken to ID complaints who said call back In 6 days. Not sure why they couldn’t call me. Got back in touch today to be told from the rep I ordered through a separate company who will deal with it and my phone contract has been longer than 14 days so can’t cancel. But if the goods haven’t ever been delivered I’ don’t see how the 14 days can start to see if I’m happy with the phone? I never leave reviews, good or bad. But if I can save one person from going with ID I’ll be a happy guy. Not sure what I’m doing about my phone as no one is helping. Currently using my old phone 4 weeks into a new contract 😂 Customer service is so poor. All you hear is screaming kids in the background. anyone from management like to call me to try and get to the bottom of this before I post reviews over all forums on the internet. Might sound petty but I’m running out of patience with this poor company. I’ve tried DPD and I’ve spoken to your complains team numerous times. Everyone blames other people. I just want a clear answer other than I won’t be renewing again. WHERE IS MY PHONE? AND I WILL CANCEL MY DD IF NOT SORTED ASAP AS YOU ARE FAILING AS MY PROVIDER. cheers

I contacted sales 2 days ago to change my sim provider and opted for an eSIM. No problem so far. A QR code arrived and I downloaded the eSIM. Nowhere did it say I shouldn’t download the eSIM - in fact the message told me to do it when I received it. Two days later I receive a message saying that my transfer will be done in the evening, and that I should now download the eSIM. I eventually found the address for Customer Services but had to go through tons of questions and answers before I could actually speak to a person. All I wanted to tell them was that I had already downloaded the eSIM two days previous, and would I need to do something else. Not a complicated question, but it took more than four hours to get a satisfactory answer. At the end it meant that they had to issue a new QR code with instructions to download it immediately. I had to enter the chat website twice before I got a satisfactory response to my original question. Has anyone else had a similar experience?

I am following the instructions to activate a replacement sim. The activation is in progress and I am supposed to receive a text once it’s complete. Will that come on my new sim or old, in other words should I put the new sim in the phone now or wait for the text?

I switched my phone in January and I thought it was just because I lived in the countryside but my 4G coverage is terrible and I don’t get 5G at all. I’m wondering if something went wrong in the switch over because I’m still getting messages from O2 saying that my bill is ready to view even though I cancelled the direct debit etc so I don’t pay anything. I also couldn’t make any phone calls so I definitely think there is something wrong in the set up of the esim

Hi I lost my sim card how do I order a new one