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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

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1043 Topics
J
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JoBNew
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asked in Your Phone & SIM.
esim not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as pysical sim doesnt have one. tried the esim number but that didnt work. help?

switching to idmobile but chose  E sim but it’s not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as physical sim doesnt have one. tried the esim number but that didnt work. how do I complete the switch, I have my pac and have contract in place (bank details sorted) but now what?

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Kash
iD Mobile Employee
A
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AledRCommunity Member
asked in Your Phone & SIM.
New phone. need new esim QR code

How can I get a new QR code for my esim? I have a new phone and need to transfer? 

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N
iD Mobile Employee
D
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DJDarCommunity Member
asked in Your Phone & SIM.
OTP not received from bank , how to fixed

How to.fix this issue  with OTP? I cannot login to banking app.without it..tried setting etc but nothing works 

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N
iD Mobile Employee
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annodsenojCommunity Member
asked in Your Phone & SIM.
STILL CANNOT MAKE CALLS - 10 DAYS!!!

More than a week later and I still cannot make calls - have tried everything been on a chat call twice to no avail - advised I was considering moving back to old provider and was told thanks could you leave me feedback!

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Siân
iD Mobile Employee
NuclearWolf47
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NuclearWolf47New
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Cannot make or receive calls. Can text just fine.

I recently broke my Galaxy A20e which I got as part of a deal with iD mobile a few years ago.I bought a refurbished replacement of the same make and model. I’ve put my sim card in and I cannot make or receive calls. I can send/receive texts just fine and the WiFi is working.I’ve tried all the steps in the following article twice but no success. Any advice?  

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Tyler
iD Mobile Employee
B
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BannermanNew
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Tap to update eSIM info

I’ve had my new phone for a month. I don’t have a normal SIM, just an eSIM.  Is it normal that, whenever I power my phone on, do I get a message that says“Tap to update SIM info.  This will check for new and removed SIMs. eSIM 1 will disconnect for a few seconds while your SIMs are updated”.

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B
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S
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Sarah2261New
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e sims

Can I have 2 e sims at the same time?I'm going to the USA and will need another e sim to keep connected 

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Tyler
iD Mobile Employee
G
Active Contributor
GravitinoActive Contributor
asked in Your Phone & SIM.
How to get the Bigme Hibreak Pho phone to work on the iD Mobile network?

For several years I’ve been on the ID Mobile network with a number of Google Pixel phones. I’ve just bought a Bigme Hibreak Pro -- I needed a phone that works in bright sunlight -- but I cannot get the SIM card to work in the new phone. I’ve tried modifying the APN settings for the SIM card in the new phone so that they match the settings in my current Pixel phone when using the same SIM card. Any suggestions? Many thanks Gavin

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WelshPaul
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N
New
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ngarratt786New
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asked in Your Phone & SIM.
One time passcode

OTP not receiving any one time passcodes , tried all the help on the community. messaged the live chat yesterday and nothing still hasn’t been done about itcould i get some help please ?

383
Tyler
iD Mobile Employee
Hayley Francis
Community Member
Hayley FrancisCommunity Member
posted in Your Phone & SIM.
no data new customer

I am new to id mobile I got a phone contract through id mobile with data and unlimited texts and calls I haven’t had data since I signed up. How do I get data?

152
Tyler
iD Mobile Employee
Úna O'Keeffe
Community Member
Úna O'KeeffeCommunity Member
asked in Your Phone & SIM.
Possible to send a replacement sim to Republic of ireland please?

Hello, please can you advise if it is possible to send a replacement  sim to Republic of Ireland? Kind regards,Una

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Tyler
iD Mobile Employee
Ettore Fedele
Community Member
Ettore FedeleCommunity Member
posted in Your Phone & SIM.
I can't receive OTP

I have switched to ID mobile a couple of months ago but I cannot receive OTPs on my Iphone.

536
Tyler
iD Mobile Employee
R
Active Contributor
Rabc1Active Contributor
asked in Your Phone & SIM.
id mobile number wont change to existing number

I am having trouble receiving sms messages to activate accounts. I think this is because the Id mobile number won’t change in the settings to my mobile number I transferred across. Really frustrating.

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Tyler
iD Mobile Employee
D
New
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dsingh36New
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asked in Your Phone & SIM.
Not getting OTP

I am not getting any OTPs. It looks like a lot of people are having these issues. I have followed the steps advised in other posts such as network reset, RCS chat reset etc but none have helped. After turning the phone back on after RCS reset, I am not able to use RCS chat any more. It is trying to verify my number but not able to do it. Now I get the normal SMS messages but not get any messages sent via RCS.I have recently ported my number from another network on 6th May. Could it be an issue regarding the porting?

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D
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G
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Glenn1234New
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asked in Your Phone & SIM.
OTP not being received

I spoke to somebody on chat two days ago after trying all the suggested recommendations which none have worked. They advised a manager confirmed there were issues which would be resolved within 24 hours, which I presume isn't true.Can this be resolved as it seems to be a common issue or is it something ID are unable to resolve as they are an essential part of having a mobile contract which cannot be worked around.

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Tyler
iD Mobile Employee
K
Community Member
Kp57Community Member
posted in Your Phone & SIM.
bisa secure payments being declined as mobile switch is thought false

Hi - I have seen at least one other person have this problem and there is no satisfactory answer on the community. My verified by visa payments from my phone are all being declined and the bank says it’s because the phone switch to ID has not been done properly. Thanks for any help as this is really turning into a problem for me. Visa are declining every payment. Cheers 

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owlsman
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M
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Mick27New
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posted in Your Phone & SIM.
Wrong Plan Info?

I have recently purchased a 100GB pay monthly plan from Currys and downloaded the Id Mobile app.In the app   Your allowances        Data remaining: 99.5GB/20GB - whatever that means                                                    Minutes remaining: Unlimited                                                         Texts remaining: Unlimited                                      Your current plan    20GB Data   <--------                                                      Unlimited Minutes                                                       Unlimited TextsPlease can anyone Explain this to me? Any help appreciated!!!

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N
iD Mobile Employee
A
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AS001Community Member
asked in Your Phone & SIM.
Phone number displaying incorrect number after using international sim after reverting back to UK sim

I used an international sim in Marrakech. On returning to UK, despite reverting back to my iD Mobile UK sim, the phone number displayed under SIM 1 slot is not my number. I have tried a network reset but it is still displaying the wrong number. My UK SIM mostly works as normal but when I try to get a get through security to reset my vodaphone account, I am not receiving their verification text code.

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Siân
iD Mobile Employee
G
Community Member
GriffstarCommunity Member
asked in Your Phone & SIM.
not receiving tx from bank or credit card

Please help not receiving tx from bank or Visa as trying set up on new phone  

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Siân
iD Mobile Employee
G
New
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G4MNew
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asked in Your Phone & SIM.
new to id

 My partner and I have just taken out contracts and phones with id.iphone 16 pro max, numbers ported from previous network easily enough.We are both having a nightmare getting banking apps and anything that requires a verification text code or two stage verification to work as we don’t seem to be able to receive the text. Normal text messages are going through.Ive spent half the day trying to get to the bottom of this, i have read lots of threads about the same problem here which just seem to end with no known outcome or fix. Ive chatted with the live chat, my  partner has been on the phone with customer support, both  seem to be oblivious to the cause and have directed us to do all the usual stuff. From what i gather, the verification text messages are not going through as they require another level of security to send properly, something that requires 2fa codes from technical support and that seems to be an ongoing problem with anyone transferring from another network to id. Neither

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Siân
iD Mobile Employee
G
Active Contributor
garycook67Active Contributor
asked in Your Phone & SIM.
how can i complain about my phone.

S23 This is the worse phone I've ever had. Battery dies twice a day. People can't hear me on voice calls. No signal a lot of the time.How do I complain about my phone and ask for a replacement.

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Decembersangel72
Silver Contributor
gwalz
Community Member
gwalzCommunity Member
asked in Your Phone & SIM.
Can I reactivate a phone number less than 8 months after deactivation?

Good evening, I closed my account following emergency heart surgery but really would appreciate being able to reactivate the phone number- is this possible please? I believe I closed the account in October 2024.  Any help would be appreciated. Thankyou

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Siân
iD Mobile Employee
T
Community Member
Teresa OkonskaCommunity Member
asked in Your Phone & SIM.
Restore text messages

Is it possible to restore delited messages?I actidently delited some important text message, need to retrive it back

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Siân
iD Mobile Employee
Finlay McGrath
Community Member
Finlay McGrathCommunity Member
asked in Your Phone & SIM.
Sim card

I recently got a new SIM card sent out and activated it. It said It would take 24 hours to come through and to expect a text from id but I’ve had nothing. What should I do? 

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Tom
iD Mobile Employee
F
New
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Farooq KhanNew
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posted in Your Phone & SIM.
Farooq Khan

I need esim can you please send me on my email address 

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Tom
iD Mobile Employee
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