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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,619 Topics
  • 6,218 Replies
1619 Topics
S
Civilian
Strong120Civilian
asked in Your Phone & SIM.
Sim card not connected to network

Hi, my elderly neighbours ID sim card is no longer connecting to the I'd network there is an Not Registered on Network message . She cant oder a new sim as she didn't register her ID app and can't set it up now as it requires a texted code to register, there is also no number to call to speak to customer servies.Could a customer service agent please respond to help. Regards   

1
Matthew T
iD Mobile Employee
4 days ago
U
Civilian
UkmuppetCivilian
asked in Your Phone & SIM.
new contract wipes Sim

Like a few people on here, I’ve just upgrade from a sim only contract to a contract with a phone. As soon as I made the transition I received a message saying I’d used 100% of my data roaming. Tried the AI customer chat but it was no help also im showing im on unlimited data please help im very confused

1
Matthew T
iD Mobile Employee
4 days ago
E
Newbie
Elizabeth MaidenNewbie
asked in Your Phone & SIM.
Need puk code asap

Just transferred my number to ID using my pac code and now my sim has locked and I need my puk code to unlock it ASAP.  Very irritating that this seems to happen to a lot of customers switching their service to ID

1
Matthew T
iD Mobile Employee
4 days ago
M
Civilian
Mnicko1Civilian
asked in Your Phone & SIM.
Unblock sim card

Please unblock SIM card as phone been reported as lost. The phone been found at school and please unblock the SIM card 

6
Matthew T
iD Mobile Employee
4 days ago
1
Civilian
1NigelCivilian
asked in Your Phone & SIM.
Wi-Fi Calling evolved Packet Data Gateway (ePDG)

Hi,I want to enable Wi-Fi Calling on my Aruba Instant Wi-Fi network, I believe I need to add the evolved Packet Data Gateway (ePDG) for iD Mobile does anyone have this it could be in the format epdg.epc.mnc###.mcc###.pub.3gppnetwork.orgThanks for any helpNigel

1
Matthew T
iD Mobile Employee
4 days ago
B
Civilian
Brit HopperCivilian
posted in Your Phone & SIM.
iD mobile won't blacklist my phone

I had my phone stolen 2/9/24 and I need this blacklisted ASAP for my insurance. Although I purchased my original phone through iD mobile I’ve already had to go through my insurance and therefore I have a different IMEI number. Because of this iD mobile said my stolen phone was not associated with my account and could not blacklist it. I have been waiting over a week for technical support to get back to me but I still have not heard anything from them. Could someone please tell me a way to blacklist my phone ASAP?

2
WelshPaul
Legend
4 days ago
G
Civilian
Ginnypig3000Civilian
asked in Your Phone & SIM.
Old number hasnt transferred

I used the pac code to transfer from O2. It says it would occur on Tuesday 17/09/24. It said it had. I received another email today 18/09 saying it was all sorted and transferred. However when I contact people it’s still using my temporary number. I’ve turned my phone off and on again so many times. It says in my contacts my number in the correct one (the old number I had transferred over), but any texts or calls to it are not coming through. Can anyone help me please I’d really appreciate it! 

1
Matthew T
iD Mobile Employee
4 days ago
Lauren Jodie
Civilian
Lauren JodieCivilian
asked in Your Phone & SIM.
sim only

Hi I ordered a sim from you, I then messaged via email from {REMOVED} that I would like to cancel and sim was no longer needed the day after . You have taken a payment of £17.00 out of my account that I would like refunded please as I am not using it and asked within the refund cancellation policy time with no response thanks Lauren Lewis 

3
Matthew T
iD Mobile Employee
4 days ago
SAM86
Civilian
SAM86Civilian
asked in Your Phone & SIM.
iD lost my ported number when it was suddenly replaced soon after the switch completed.

I recently ported my number from O2 last week. On the day of the switch it appeared to have completed without issue. However within 48 hours the number inexplicably changed to a random one causing my girlfriend a good deal of confusion when she tried to contact me. I have been onto customer service and eventually they told me that there had been a second incoming PAC code which had ‘overwritten’  my number from O2. They claim there is nothing they can do to recover it so through no action or fault of my own It is dead in limbo. I tried calling it but just got a number not recognized message.After this and none existent  data in the city centre I sorely regret switching to iD.Trying to do a search on the issue doesn’t turn up anything and O2 said they could not help either.I don’t believe for a moment that it is impossible to recover, there must be something that can be done or somewhere for me to turn, right?

1
Kash
iD Mobile Employee
4 days ago
Z
Newbie
ZazujNewbie
asked in Your Phone & SIM.
extremely poor network coverage getting worse

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

11
Kash
iD Mobile Employee
4 days ago
J
Newbie
JwardNewbie
asked in Your Phone & SIM.
pixel 9 pro uk delays?

Hi I have pre-ordered the hazel pixel 9 pro 256gb and checked with live chat when estimated delivery is  end of October.Has anyone else been told this? Other network providers are saying mid September and when I placed the order ID mobiles website it stated that too, don't want to wait that long as it seems other people are getting them sooner. Any help me much appreciated 👍 

40
J
Newbie
7 days ago
J
Civilian
Jane75Civilian
posted in Your Phone & SIM.
jane

Trying to keep my old number put pac code and it’s keeps saying there’s an issue with information provided 

1
Tyler
iD Mobile Employee
7 days ago
P
Civilian
pychereauCivilian
asked in Your Phone & SIM.
Problem receiving OTP SMS from overseas bank

Hi,I am not receiving anymore OTP text messages sent by my overseas bank.  This was working perfectly on 14th August 2024, but stopped thereafter.  My bank reconfirmed the number was correct in their system and validated with their technical support that the SMS was correctly being sent on their side. I have tried multiple troubleshooting from this community and other websites, including iPhone restart as well as factory reset, Network settings reset, forcing manual network selection, checked blocked numbers, SIM card on another iPhone,…  And nothing works!  I can still receive other SMS but not the OTP from the overseas bank. I saw in another feed that the customer had to change to a different network but I would rather not, as I am otherwise extremely happy with ID Mobile.Can anybody help?  

1
Tyler
iD Mobile Employee
7 days ago
M
Newbie
Mooresythe6thNewbie
asked in Your Phone & SIM.
lte sim for google pixel watch 3

Hi there Does anyone know if ID mobile allows you to use an additional SIM on the same number for a watch like the Google pixel 3 LTE?I presume if so there is an additional monthly cost to do so? ThanksChris 

3
Tyler
iD Mobile Employee
7 days ago
Nico Kearns
Civilian
Nico KearnsCivilian
asked in Your Phone & SIM.
Apple Celluar Watch

I have an Apple Ultra Celluar Watch. Now iD Mobile has eSIMs when will we be able to add an eSIM to a celluar watch?I appreciate iD Mobile do not sell celluar watches but those of us that already have one might want to use the additional functionality. 

6
Rednax Hguh
Civilian
7 days ago
Stacey Rus
Civilian
Stacey RusCivilian
posted in Your Phone & SIM.
mr gurjeet singh

I need my transaction number please to swap my original number 

0
Stacey Rus
Civilian
7 days ago
C
Civilian
cauda_equina88Civilian
asked in Your Phone & SIM.
Cannot port my number form Vodafone iphone 14pro to iphone 15pro

Bought my ID mobile on Sat, received on Weds. When bought i gave pac code to E2Save so i assumed it would have been sorted.Have since tried to do it myself giving the PAC code and transaction number etc on the website: https://switching.idmobile.co.uk/customerPortIn but it says “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I ordered the phone and requested this to be done 6 days ago - I have no idea what i should do now as i have no number but the new one and the signal on my vodafone has been disconnected

0
C
Civilian
7 days ago
L
Civilian
LinzWin73Civilian
asked in Your Phone & SIM.
esim has no number

Hi my OH has just bought an esim and when he’s downloaded via the qr code there is no phone number with it. In settings the number is blank and can’t make calls. How does he retrieve the number please? It’s not on any of the emails he received. Thanks for any help/advice. . 

0
L
Civilian
7 days ago
C
Civilian
CrispywalesCivilian
asked in Your Phone & SIM.
no service since sim activation message with upgrade

I have preordered an i phone 16 as an upgrade on my existing id account, today  I received a message saying that my SIM activation was in progress, after this I lost all service on my existing phone? 

0
C
Civilian
8 days ago
V
Civilian
vittorio.api91Civilian
asked in Your Phone & SIM.
Port my old number after activation

Hi all, I subscribed to IDmobile but in the rush I forgot to ask for portability. My new number is [REDACTED]. I have the PAC of the previous operator, do I write it here? Thanks,Vittorio

1
I
Civilian
8 days ago
M
Newbie
MarcTischNewbie
asked in Your Phone & SIM.
New Phone

Recently got a new phone, but can’t find instructions online for how to transfer my eSIM over. Want to keep the same number I’ve always had, but have only ever used physical SIMs before so not sure how to do this.

10
M
Newbie
8 days ago
P
Civilian
PriyangiCivilian
asked in Your Phone & SIM.
my sim card damaged and live chat don't load up. how can i get a new sim please?

Please help me to order a new replacement sim as mine is damaged.

2
Kash
iD Mobile Employee
9 days ago
C
Civilian
campbkeCivilian
asked in Your Phone & SIM.
swap esim from old to new phone

Hi, there was a related question, but I am not sure it actually answered the question I have. I have a physical SIM with ID mobile, and a e-sim as a 2nd number in the same phone and I can swap back and forth between eSIm and Physical… all good.However, I want to change my handset, and obviously I can swap the physical SIM. I have removed the eSIM from the old handset, but I can’t add it to the new handset, as it says it is already been connected on another device.Is there any way to port the eSIM from the old phone to the new? Seems like a huge limitation if not.Thanks for any advice.KC

6
Kash
iD Mobile Employee
9 days ago
A
Newbie
alamrahmanNewbie
asked in Your Phone & SIM.
how to get a replacement esim?

Hi I just joined ID and it said you do esims but there was no option to get one when I signed up. Can I request one now?

2
Kash
iD Mobile Employee
9 days ago
John Johnson
Newbie
John JohnsonNewbie
asked in Your Phone & SIM.
e sim and Galaxy A52s

e sim being offered, but my Samsung Galaxy A52s phone does not support e sims. Meanwhile i have lost my mobile service. Help, as customer service is rubbish. Is there an actual number I can call as chat is driving me crazy

4
Tyler
iD Mobile Employee
9 days ago
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