How can I transfer my old number to my new ID Mobile SIM? I have an existing number with ID Mobile that I want to keep. I recently upgraded my SIM to get more data, but ID Mobile has given me a new number. My old number still appears in the ID Mobile app, but the old account seems to have been dissolved, so I can no longer make calls or send texts from the old number, or obtain a PAC code. The new SIM and number are working fine. I simply want to transfer my old number onto this new SIM/plan. What is the correct way to do this, given that I can’t obtain a PAC code from the old account?

Hi there. I dropped my old phone in water and swapped the sim into a new phone but the address for sending and receiving calls is my phone number but it has a loading symbol on it and has for the past 5 days. As well as this my data is not working what so ever and I’ve tried multiple restarts and retries but nothing seems to be working. Can you please help

Hi,  I made my SIM only order on September 19th and I was led to believe that I would receive a link for a free trial of Apple Serviced subscription. I haven’t received this email or if I have, I haven’t been able to find it. Would it be possible to have the email sent to me again, please? Or do you know when I can expect the email so I can benefit from the trial? Many thanks!

Hi, I have Mobile Insurance Complete on my iPhone 17. My phone has been damaged and I need to make an insurance claim. Could you please tell me who my insurance provider is and how I can make a claim?

Hi,  I made my SIM only order on September 19th and I was led to believe that I would receive a link for a free trial of Apple Serviced subscription. I haven’t received this email or if I have, I haven’t been able to find it. Would it be possible to have the email sent to me again, please? Or do you know when I can expect the email so I can benefit from the trial? Many thanks!

I need to speak to an agent 

Hi, I’m looking to change my phone number 

Hi there, I have bought a Sim only package back in August. Unfotunately she has locked it out. I need a PAC code urgently to retrieve it.

Hi when will mr ored be here please 

I’m travelling to Australia. I want to buy an eSIM. Not through idmobile. Will it work?

The ID mobile doesn’t work- half the time call doesn’t get through, or data doesn’t work in spite of paying for unlimited data. Have to keep resetting network settings every 2-3 days. Pls send a replacement SIM card…

I have purchased a physical sim but my new iPad only accepts an esim, can anyone advise how I obtain a QR code to convert to an esim?

I have activated my new phone, went esim as was recommended to and it's activated but I have no data, I can't receive calls, texts or anything outside my WiFi.

I’m Ned halp wif eSIM I’m don’t haw akces to may number

My phone won’t allow for me to call out on 0300. Help please. 

I have had an email to say my switch has completed but I have not network or data! how long does it usually take to activate?

I've had many problems recently with my physical SIM, and have lost signal again today. I can't get through to Live Chat at all, after having issues with the bot, I finally get past onto Live Chat where I immediately get booted off and asked to fill out a survey of how successful my experience was!I still can't order a replacement SIM and it'll be a few days before anybody sees this message. Marks out of 10 today? -10!! Absolutely useless lack of customer service today!!YOU NEED TO DO BETTER THAN THIS

Hi, I have lost my phone and need to request a new Sim as soon as possible please 

My phone broke and had to have a new motherboard so everything was wiped. I have requested a replacement eSIM numerous times over the last 3 days. It always says that it has been emailed to me but I haven't received it. I've checked spam and checked it's the right address. I've had other emails from ID Mobile so I know it's not an email issue. I really need to my calls and messages working again. How can I get a new eSIM???

I have purchased an e sim with you by mistake. I need a sim card sending please.148494314 order number

I've only had my new phone for just over a week and on 3 occasions so far I have realised that phone is not taking incoming calls. I have tried switching the dim card off and then back on  I have checked that VoLTE is on. The only thing that temporary resolves the issue is to restart my phone. My concern is that I don't know when the issue happens and are missing important calls. Another issue is t hat the Number gir RCS calls is incorrect and I'm unable to update it

I would like my ring on my phone to last for the maximum amount of time before it transfers to voicemail because I often can’t get to the phone quick enough  

I would have liked to just contact the help service instead of posting on a community chat board?! But after spending far too long attempting to find a way here i am. I cannot send or recieve calls or texts. When someone tries calling me it goes straight to voicemail and i dont even get a missed call. Ive been with ID for years, this isnt a new sim, its just suddenly happened. If someone could get bqck to me that would be great

Has anyone else run into this problem when replacing a deleted eSIM?I accidentally deleted my eSIM and tried to request a replacement. The normal verification is a one-time code sent by SMS - except, of course, I can't receive the SMS because the eSIM I'm trying to replace has been deleted. 🤦I contacted support through chat (which is so buggy) and provided the PIN from my iD Mobile account/app. Apparently that isn't enough.The alternatives I was given were to provide a passport or driving licence PLUS a selfie through a third-party identity-verification service, or physically go to a Currys store.I completely understand the need to prevent SIM-swap fraud, but this seems disproportionate and unnecessarily restrictive.Not everyone has a passport or driving licence, and I'm not particularly comfortable handing sensitive identity documents and a selfie to a third party simply because I can't receive an SMS. Why can't iD offer alternative verification through the authenticated app/account,

I currently have an id account. I pressed upgrade and my new phone arrived today. I have put the new simple into my phone. How do I transfer my number across?