Your Phone & SIM.

Just switched from a different network and I brought my number with me. I've received text and email from ID to let me know the switch was successful. I restarted my phone as instructed and my phone calls are perfect. My sms texts are still saying they are coming from the number that came with the sim card I received. The thing is... I entered a comp via text before I was made aware of this!! What if they needed to let me know I'd won?? (You never know!!) They would have an incorrect number if they tried to phone it

Got a pixel 9a and esim all fully updated. When I make a call drops at 2mins 5secs every time. Didn't have this problem on Vodafone

Hi, I have found a deal for a new contract I am interested in. It’s for an ID Mobile contract, but sold via a 3rd party website. I am on an existing, rolling 1 monthly, SIM only deal with ID Mobile. I’d like to port my number across to this new contract. Have requested a PAC code but, when trying to enter it when purchasing the new contract, I receive the message “It looks like you want to switch your number on the network you already use.You can’t use a PAC code on a network you already use. Consider upgrading your tariff or contact your network directly to discuss.” What is the best way to proceed with this so I keep my number but ‘switch’ over to this new plan?

Recently broke my iPhone 14, have now got a new one but can’t seem to transfer my esim onto the new phone. Old one doesn’t work at all, need a new QR code to scan to reactivate esim on my new phone: how do I do this??

Hello All I'm wondering if the Doogee note 59 pro Will work on ID Mobile network I have network frequency s from Doogee Dear Customer Thank you for your interest in our products. Our product Note59Pro has two card slots, which can support Nano SIM + Nano SIM OR Nano SIM + TF card, and also supports the following network bands: GSM:B2/3/5/8 WCDMA:B1/2/4/5/8 TDD:B34/38/39/40/41 FDD:B1/2/3/4/5/7/8/18/19/20/25/26/28A/28B/66 NR:N1/N3/N7/N8/N28/N38/N41/N77/N78 You can use this basic information to get in touch with your carrier to enquire about compatibility and to check if there are any restricted IMEIs to ensure that you can use this device with the appropriate carrier. If there is anything else you would like to know, please feel free to contact us. Good luck! DOOGEE Customer Support Any help would be much appreciated

I have lost my chip can you please send me another one

Good morning I have recently joined ID mobile. I’ve had an eSIM which failed to activate so I have now got a physical Sim which still won’t activate. I spoke to about five different people and still no joy. Is there any way someone can try and help me get this activated as I’m disabled and rely on my phone

I’ve tried to scan the QR code for the eSIM, but it takes me to a wizard to set a plan up on a wearable (not to install the eSIM to the phone). I can’t follow the steps to manually add the eSIM as there is no option to manually add an eSIM in the connection settings (everything is greyed out as per attached photos). It seems like the phone isn’t compatible with an eSIM (although online states it should be). Can anyone help? Can I get a physical sim instead?

Can someone help me, it's urgent. I received a new phone yesterday, and at the Currys store I requested to transfer my old number to the new iD SIM. They completed the process and informed me that the number would be transferred by 8 a.m. the next day. Everything seemed fine — this morning at 8 a.m., my new phone started showing my old number. When I make calls from the new phone (using only the new iD SIM), people see my old number, so that part looks OK. But here's the problem: no one can call me. When someone tries to call my number, the call goes to my old phone with the old SIM — the one I transferred the number from. And if I turn off the old phone, callers hear a message like “phone is switched off” or similar. So what should I do? My new iD SIM shows the correct (old) number and can make calls, but I can’t receive any. I’ve already tried restarting the phone, switching it off, resetting the network settings, and toggling airplane mode — but the issue is still there. Please help, I really need to fix this urgently.

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In order to access voicemail, i was forced to set up a personalised greeting. When i didn't want to. None of the options in the voicemail settings suggest im able to change it to something generic. Why not? How do i get rid of the personalised greeting?

My SIM card has never arrived and I can’t contact anyone to get it sent?

Hi, I have taken out a new contract and the phone has been received but no SIM card has been posted out to me. I am unable to make an ID account online due to not have the sim to be able to add the number to the online account. ID please contact me ASAP to resolve as I need a SIM to use my new phone contract I am paying for! Not a good start to using ID after switching from another provider I’ve used for years! Thanks, Laura

I obtained and activated a replacement sim from Curry's. After 24 hours it is still not active.

my replacement sim was collected from curry's and will not activate in samsung s20 phone. It's sends a code which doesnt arrive because obviously I'm not connected... saying it may take a few minutes to arrive, meanwhile a timer starts counting with a 90 second cut off! I'm sick of the success! Message which appears no matter which way around I go. The live chat sent me down the same path, offering a method if inputting a sim code but again out of reach ending with success!!! We've sent you a code you cant receive… Yesterday had to put a payg sim in which worked without any messing, it just worked, well done EE! Today I put the ID sim on restarted phone and uninstall app etc still no joy. Same Success! Loop which I've seen 30 times now. I cant wait for Monday when I will bin this id garbage and join a proper network, I've paid a month already and not even connected its the worst experience ever. There's no need to have people jumping through hoops for simple matters.

Hi All, I have switched to iD Mobile and ported my number. All has gone well for me. However one thing in the iPhone settings, under mobile service it still lists the temporary phone number iD Mobile gave me on signup it has not switched to the number I ported. It appears you can manually change the number but the save does not work. I have restarted the phone but nothing seems to work. Any ideas? many thanks, Paul

I have some strange activity on phone with battery, Data & WiFi usage 1: Extremely high usage 2: APPs that should be disabled still bleeding me dry 3: Battery drains fast & extremely slow to replenish 4: Work accounts, Captive portal, many Overlays, Random DNS 5: WiFi connects to Data, even when all disabled and many miles from home 6: In Data, I add name and it then applies the last 4* digits of my phone number (E.G. IssuesForMe 2884) and I can't remove the 2884. Google tells me this is some config setup to do with WiFi / Network accounts... I am lost with all this but someone is at it and resetting phone daily etc. losing photos etc. could be flatmate as WiFi etc all in open space Any help appreciated

Morning! I’ve recently joined ID and asked to retain my old number. This has been successful but my IPhone settings still say that my number is the one that was originally issued by ID. Does anyone know how to change this? I’ve rebooted at least 10 times to no avail! TIA

Hi I have just took out a contract with id is it possible to keep my old number ? If so how do I do this ?

My son lost his phone and we got a new one and picked up a new sim from Currys, registered the sim on the account under plan, but it isn’t working?

Hi guys been stuck for 2 days now I stupidly dropped my original sim and couldn’t find it , so then requested a replacement online which suggested a visit curry’s to get one. In the meantime I tried to get the eSIM but it would not deliver to my email and when it did I had around 5 eSIM requests come through to my email. Tried to activate an eSIM but always failed to activate. went to Meadowhall yesterday into curry’s and got a replacement sim and tried to activate it but keeps saying that the sim is activated already. Went back into curry’s and explained so they gave me another sim. Still the same saying already registered. This is all through the app trying to register it. I went in live chat last night and they said I needed to wait 1 hour as the eSIM had activated even though it suggested it had t in my iPhone. I have deleted all eSIM from my phone and reset network settings. So waited over an hour and re tried to activate physical sim and it’s still saying it’s been activated, I have literally just tried again since leaving it overnight and yes still the same. Please help. I have elderly parents who need to contact me and this is causing a big issue.

Last night my SIM stopped allowing calls and or receiving

Hoya I got my parcel of mobile phone iPhone 16 and my bill of every month is 35 something including 25 GB internet sms or calls as well but in my parcel I couldn’t get sim card

i need to activate my replacement sim but I haven't set up the app yet and I cannot receive texts or calls with my old sim so I need to speak to someone

I have been going round in circles for hours and am hoping that I can enable my wife to sign in online to check her texts. She ordered her IDMobile SIM last week and activated the switch, but the SIM only arrived today and EE has already closed her account (via IDMobile I assume). So she can’t receive SMS on the old or new SIM which is really frustrating. I have managed to unock the network from EE and have a code, but when I put the IDMobile SIM in the phone, it says the unlock code is invalid (Your phone isn’t allowed to use this SIM card). I am hoping this is just because the EE unlock hasn’t completed. Trying to sign her into IDMobile on the browser or via the IDMobile app, it hasn’t got her phone number, but when I try to add it, it sends her a text, which of course she can’t receive! Any tips please, because I: would like to know if the reason why the SIM can’t be used is because the phone isn’t unlocked yet or another error would like to be able to sign into IDMobile as she is awaiting an important text so she can pickup a parcel. Thanks very much from a frustrated hubby!