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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,571 Topics
  • 5,839 Replies
1571 Topics
M
Newbie
Matt VNewbie
asked in Your Phone & SIM.
0345 numbers not working

When I call an 0345 number, there is no sound on the other end. It doesn’t ring and doesn’t have any message. I have Premium numbers switched on in my account. Why can’t I call these numbers?

14713
M
Newbie
19 days ago
L
Newbie
LEEJANewbie
asked in Your Phone & SIM.
not receiving verification codes

Hi. I’ve tried all the tips but still cant seem to fix this. I just can’t seem to receive verification texts. Other texts I receive no problem. Is it something at ID Mobile’s end that they need to flick a switch? Please help as this is driving me nuts!

261
Tom
iD Mobile Employee
19 days ago
A
Civilian
Andre098Civilian
posted in Your Phone & SIM.
esim

I want an esim

301
Tom
iD Mobile Employee
19 days ago
B
Newbie
BS2468Newbie
asked in Your Phone & SIM.
Can't make calls on my samsung galaxy A12 but can get texts and data

I have swaped over to ID Mobile from a different provider keep my old phone number however i can’t make or receive calls from my phone however i tried my sim card in a iphone which proceeded to work then i tried it in another samsung which didn’t work.  i have tried a Manual Roam, restarting , SIM isn't blocked , i have unlimited calls , Do Not Disturb mode is not enabled , no barring calls , no blocked numbers , my phone’s operating system is up to date, no missed payments , clean SIM card

1024
Tom
iD Mobile Employee
19 days ago
M
Civilian
MikeCCivilian
asked in Your Phone & SIM.
Wrong number still showing in messages after port?

Hi all.Samsung S24 phone  All appears well in WhatsApp etc but Messages are showing a completely different number... not sure if it's the original SIM number or not.  Thanks 

311
Kash
iD Mobile Employee
20 days ago
Cooper1982
Civilian
Cooper1982Civilian
asked in Your Phone & SIM.
switching my old number

Hi, my old number still hasn't transferred from three. Wondering if there's an issue as I've had a message from three saying it's been disconnected but still doesn't seem to have transferred onto my new ID sim? 

152
Kash
iD Mobile Employee
20 days ago
E
Civilian
Evie LambCivilian
asked in Your Phone & SIM.
Iphone sending messages from email not number

I’ve recently upgraded to an iPhone 16. When I’ve put my sim into my new phone from my old one it’s been sending iMessages from my email address not my phone number. I’ve gone into the iMessage settings and attempted to change the send & receive to my phone number but every time I do it says an error occurred during activation. This happens even when I’ve turned iMessages off and restarted my phone. I’ve not got an eSIM so I’m not sure why this is happening. Can anyone tell me how to fix this. 

351
Kash
iD Mobile Employee
20 days ago
PatPat
Civilian
PatPatCivilian
posted in Your Phone & SIM.
un unable to make calls and text and receive calls and text

I I have been unable to receive and make calls today and it has really inconvenienced me. my contract is still running and I'm currently up to date with my bill and not in arrears so I do not understand what is going on - could you help me with this as I really need to make calls

241
Kash
iD Mobile Employee
20 days ago
J
Civilian
JDEvansCivilian
asked in Your Phone & SIM.
Phone upgrade - SIM compatibility

I've got a SIM only account with you guys, but my phone is 3G. If I purchased a Nokia 235 Mobile Phone on its own - which is 4G - could I simply transfer the SIM over from my old phone - or is it more complicated than that?

191
Kash
iD Mobile Employee
20 days ago
L
Civilian
lucas275lllCivilian
asked in Your Phone & SIM.
cant find my ID mobile number?

Hi i just recently purchased a new ID plan but i cant find my ID mobile number. I need it to process my PAC code but i cant find it anywhere? i also havent recieved a welcome to ID email? any help would be much appreciated.

211
Kash
iD Mobile Employee
20 days ago
Liam Goodge
Newbie
Liam GoodgeNewbie
asked in Your Phone & SIM.
Need help! Phone number hasn't swapped over after switching to IDD

I recently took out a new contract with ID and switched from my old provider using a PAC. I have received confirmation that my phone number has switched now from ID and my old provider has confirmed they've cancelled my services but it hasn't changed over yet. I have tried restarting my phone.  How long should this take? 

148520
Tom
iD Mobile Employee
20 days ago
S
Newbie
SandyRNewbie
asked in Your Phone & SIM.
replacement SIM can i keep my same number with ID i?

Nightmare with phone and normal ID SIM not working after trying to install airalo E SIM for travel abroad. Have tired everything apart from factory reset. If I get a replacement SIM from ID ( alreqdy have plan) does it keep my same number automatically as with same provider ? ThanksAnd if anyone can advise on getting rid of eSIM which refuses to remove from my A54 5g that would be fab.

423
Kash
iD Mobile Employee
20 days ago
L
Newbie
Logan kennardNewbie
asked in Your Phone & SIM.
please send replacement sim for current number asap

Please can ID mobile please send out a replacement sim asap please. I lost my phone and it’s used as a medical device, so urgently need the sim replaced using the current phone number, Have replaced the handset but unable to use as medical device without sim (data) unless connect to WiFi, so extremely Important. 

483
Kash
iD Mobile Employee
20 days ago
E
Newbie
Eman MansourNewbie
asked in Your Phone & SIM.
not active service

Hi,I have received this sim card and not active i can not send or receive calls or messages, can not call customer service and can not  register to the application as no messages received.

183
Tom
iD Mobile Employee
20 days ago
M
Newbie
mantasbuNewbie
asked in Your Phone & SIM.
Apple iPhone 16 Pro cannot make or receive calls or text messages

I am using a physical SIM card in my Apple iPhone 16 Pro.I am unable to make or receive phone calls and SMS.Mobile data is working though.If I put a SIM card into my Samsung Galaxy S22, then everything works as expected.How can I make my SIM card work on Apple iPhone 16 Pro?

36810
Kash
iD Mobile Employee
20 days ago
Gillian Mccullough
Civilian
Gillian McculloughCivilian
posted in Your Phone & SIM.
cant pay bill app wont work

Trying to pay bill and app won't work

2243
Tom
iD Mobile Employee
20 days ago
D
Civilian
Dosanjh33Civilian
posted in Your Phone & SIM.
Faulty sim

Need replacement sim as no one can call me how do I request.

372
Kash
iD Mobile Employee
20 days ago
Decembersangel72
Hero
Decembersangel72Hero
asked in Your Phone & SIM.
PLEASE help me! New SIM & approved phone - Can't make or receive calls

Hi all 👋I know this has been asked a lot and I apologise for adding yet another post but I can’t find a definitive answer and I am so depressed over this😢So, please can you just take a minute or two to read through my post to see if you can help 🙏🏻My phone is a SAMSUNG GALAXY J4+ (2018) Model: SM-J415FNI have just swapped from SMARTY Mobile (to iD) as they did not ‘support’ my phone model and because of this I was unable to receive or make calls as I had no VoLTE/4G calling support (3G got switched off here in the Midlands at the end of April) although I could still send/receive texts and use data. I did contact their web chat who suggested a replacement SIM but when I got one I still had the same problem.So, before I moved over I checked the iD  ‘Approved phones’ list and my device was on there YAY🎉!!!!!Unfortunately, since swapping over (Wed 15/04/24) I still can’t make or receive calls as the phone says ’calling’ but doesn’t ‘ring’ and doesn’t connect 😤 (I rang my home phone t

144916
Matthew T
iD Mobile Employee
20 days ago
Giorgio Colleoni Wilkinson
Civilian
Giorgio Colleoni WilkinsonCivilian
asked in Your Phone & SIM.
How to get a new eSIM activation code?

My phone said that my eSIM could not be activated so I thought to delete it and re-add it, but when I tried re-adding it, it said that I need a new activation code, how do I request one?

381
Matthew T
iD Mobile Employee
20 days ago
Ahmed Hatem
Civilian
Ahmed HatemCivilian
asked in Your Phone & SIM.
This number cannot be used by Imessage and Facetime

Hello,I have been having this issue for a very long time. It all started with me trying to send some normal SMS to anyone (by anyone I mean normal people or short numbers to activate some services for myself), and I always get that the message is not delivered, so I went over to my carrier and after several calls nothing was solved, I went over to my Iphone 12 pro settings to check on imessage settings and it kept saying that it is verifying and loading forever and tried every solution there on the internet nothing was solved. Then after checking my signin and security page on my phone I found out that the number says that it is (Unavailable for iMessage and FaceTime). Please if you know how to solve this issue let me knowThanks 

1021
Kash
iD Mobile Employee
20 days ago
A
Newbie
Angela BoffNewbie
asked in Your Phone & SIM.
Trouble making calls

I cannot receive or make calls only via WhatsApp or messenger. What should I do ? 

845
Kash
iD Mobile Employee
20 days ago
J
Civilian
Jenny45Civilian
asked in Your Phone & SIM.
PAC code

Requested PAC code, came back wanting another text with word PAC then date of birth, tried texting about 10 times with different date variants but just comes back with having an issue. I guess ID mobile just making it difficult. Any chance I can email or speak with a human… this is ridiculous 

221
Kash
iD Mobile Employee
20 days ago
Velko
Newbie
VelkoNewbie
asked in Your Phone & SIM.
Call issues

Hi i cant make or recieve calls whats going on ??? Its frustrating in this times to not be able to use my phone please sort it out !

486
Kash
iD Mobile Employee
20 days ago
R
Civilian
RyankCivilian
asked in Your Phone & SIM.
Not able to make calls or connect to the internet today

As of this morning,I’ve no longer been able to make calls or connect to the internet while not on wifiI’ve switched airplane mode on and offerI’ve restarted the phoneNothing has helped 

161
Kash
iD Mobile Employee
20 days ago
S
Newbie
Sparky7510Newbie
asked in Your Phone & SIM.
esims not working

Hello, I recently obtained an eSIM after my physical sim stopped making/accepting calls. The eSIM experience has been patchy at best & is now only allowing me access to mobile data, I can only make calls via WhatsApp. Any help greatly received👍

494
Kash
iD Mobile Employee
21 days ago
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