My PAC transfer from EE PAYG to my iD Mobile eSIM was due to complete on 2 July. I submitted the PAC at 00:45 on 2 July and received confirmation of that completion date. My old number is still active on the EE SIM, so the port hasn't completed. Could you check the status with your porting team and re-submit or escalate the port if necessary?

Live chat v customer agent pls buy

I don't have any more phone with esim, need to order psychical sim to use number and plan. - apologies for my English 

My phone number was switched but my messages are still form id mobile( the new number which I don't want to keep 

Do id do 5g in the uk 

I recently transferred my number from my old phone onto my new one, it doesn’t seem to have transferred over thought even though I did it with the PAC code. In the settings of my new phone it says the number I have is the random number I was assigned whilst I was waiting for the date of the transfer but that date has passed and it hasn’t update the number on ID mobile app but not on my phone, I also don’t seem to be getting any calls or texts. For reference I used the ESIM method, hope this question was easy enough to understand :)

I can't keep my old number. The system gives an error. I have PAC .

I want to transfer my number on someone else's name.

I  have just sent a text message and am horrified to see that I have been charged for doing so.The text messge was of my normal length and not long enough (3x SMS) to be an MMS.Please help. 

I need a different size sim as I have a different phone. How do I go about this please.

data on n off 

Hello, I recently purchased a new phone and discovered I ordered the wrong model so have ordered a new one and I process of returning the old one. I have been told my number can’t switch over even though both ID mobile phones and contracts? Is this correct? And if so does anyone have any suggestions?

Give my pac code 

I think my phone has stopped reading SIM cards and I can’t download an ESIM from the qr code, I have tried my sim in another phone and tried to transfer the e sim by having it close by but it said to contact ID mobile to set up e sim

I lost my phone and they blacklisted old phone and sim. Gave me new qr code for esim I scanned that and it downloaded but still not working . Not received a text saying its working either

For 2 years I was on an Unlimited Text, Unlimited Calls and Unlimited Data contract. Each month I was using on average 10gb of Data as shown on my bills / Statements. On the 12th June I changed to a Sim Only contract with 100gb a month Data Allowance. For some reason, my data usage in the first 11 days of this contract has only 2gb of data left. For example, last night I was informed I had 17gb of data left and this morning it is now 2gb.I haven’t changed anything on my phone or how I use my phone. Is somebody able to explain this huge jump in data usage since the switch from contract to Sim only?ThanksEmma

I have just taken delivery of a Samsung S25fe and was transferring all my data from my Samsung S20fe.When I moved the Sim card to the S25fe it followed up with some security questions and asked me to insert my pin but I had forgotten it and my phone is now Sim-locked with a display asking me to insert my PUK, which I don't know.

Could I have a new sim sent for mobile number { REMOVED } as it has been lost abroad. I have black listed the phone. Thankyou

i have bought a new phone and want to transfer my number and keep my sim only contract with ID. i need a QR cose

i have bought a new phone and want to transfer my number and keep my sim only contract with ID. i need a QR cose

I have had a very frustrating experience of my Apple 16e . I got it in December 2025 and I have had a big problem with it. The problem is when I phone people they say I keep breaking up and they can’t understand me. I have been in touch with curry’s shop, Apple, and because I am a vulnerable customer the customer service department where I speak to a human being. They have all changed various settings ,to no avail. New SIM cards,E sim. No good. I am at my wits end customer service will not put me through to a manager who can make a decision. I can’t get to an Apple shop 4 hours round trip. I want a replacement handset but I can’t let this go without a replacement I phone so everything goes across. Do you think it is time (after 6 months)to get the ombudsman involved.Has anyone else had this issue.

Hi,I’ve only just upgraded my iPhone and I asked for my original number to be transferred over to it it was due to be transferred to my new phone yesterday 29/6/26 but it still hasn’t. 

Return device 

I got a text to say my new number is transferred but I still can’t make calls as my number is saying the old one

I need to get an E-SIM for when I travel to South America. I’m not sure if my plan already is SIM only or if it includes an E-SIM. If this is the case, do I request a replacement E-SIM and activate it? Please help.