Your Phone & SIM.

I just moved to ID mobile but having issues with OTP messages from abroad. I double checked the number is correct, checked the blocked numbers as well but not recieving any OTP messages. Kind regards,Yana

Hi, I’ve been with iD mobile now for just over 2 years and in that time always had a physical sim and just recently switched to an eSIM. However, after 14 attempts of trying to reset my profile & delete all the previous eSIM attempts etc. knowing this was all going on they contacted the technical team let them know my eSIM is not activating resulting in the technical team telling them to tell me to “ reset my iPhone & reset network settings “ even after doing this advised by the customer service representative that I was speaking to which was no help. So now the issue has been further progressed back to the technical team who have not responded within 3 days so far & have not come to a resolution. I have had multiple conversations sent to my email for evidence as well as this situation has been on going for the past 5 days without a sim not being able to receive calls or texts it’s messed up my monthly bills as I receive a text to input my code to send payments “OTP” it’

Ported old number from O2 to iD Mobile, physical sim - Cannot receive texts or calls to my number since the switch (Quite serious when I cant get any verification texts come through) - Still have service on my old phone with old sim attached - Yes I have read and gone through EACH of the community articles and completed every last step - Number will also not activate on iMessage - I am able to use 5G on iD Mobile, and I am able to use 3G on my O2 sim. Need a fix asap. 

I am currently having issues with getting a sms text from what’s app in order to move my what’s app account onto my new phone I believe this is a regular issue with id mobile accounts I am receiving both texts and phone calls at the moment it’s only my what’s app  sms code which I am struggling to obtain I have a e sim would a change to a normal SIM card help me at all can someone please advice a way around this issue as I use my what’s app quite a lot so not being able to load this onto my phone isn’t something I can continue with please advice 

Needing a new sim card please 

I need a physical SIM instead of a esim 

My old mobile number has not transferred properly I can ring out but no one can contact me 

I switched from O2 to iD Mobile and requested a PAC code to retain my number. Although I have received confirmation that the transfer is complete and my services are active, I am currently unable to receive calls or text messages unless I am connected to Wi-Fi.I have followed all troubleshooting steps advised, including: Resetting network settings multiple times Restarting my phone after each reset Following all Android troubleshooting guidance provided by iD Mobile Visiting Currys in-store, where staff also attempted troubleshooting without success Despite this, the issue remains unresolved.This problem has now been ongoing for over a week, and it is becoming critical. I am currently uncontactable via mobile network, which is particularly concerning as I am an emergency contact for a vulnerable family member.Given the nature of the issue, I believe this may be related to an incomplet

Can I get a oppo phone from ID mobile ?There's none available apart from just 1 very average one.

Hi I’ve had this new iPhone 17 pro max around three months and I’ve had non stop problems with it freezing and crashing. I’m constantly having to close all my apps and open them again but it’s starting to do it where I have to reload everything 2 or 3 times. I’m not happy with this 

I bought my son a new phone and I want to use his old phone number but his sim from his old phone was not a contract phone it was pay as go? This new one I got him is on contract 

I’d like to switch my physical sim to an e sim and put it on my new phone

I need help trying to understand why my bill is high

I changed to iD from another provider but kept my original number. Short code SMS won’t send since changing- contacted apps directly, reset network settings- nothing seems to be working. 

I have given my PAC code to ID but haven’t received any confirmation email or text, how can I check it’s in progress?

Hi, i would like to order a replacement sim. 

How do i find out my devise plan and how long it is before its complete?

How do i find out my devise plan and how long it is before its complete?

I can't make or receive calls anymore via my sim, I tried all 9 steps no use, can anyone help?

hello. i just joined idmobile and i ve switched number to keep my old number.. on my first payment there is the new phone number instead of the old i switched for but that could have been cause of the switch period i had to wait. i received today a text message from my contacts if i changed number as they see the new number when i text them instead of my old one i switched for. Has all been switched correctly? 

hello. i just joined idmobile and i ve switched number to keep my old number.. on my first payment there is the new phone number instead of the old i switched for but that could have been cause of the switch period i had to wait. i received today a text message from my contacts if i changed number as they see the new number when i text them instead of my old one i switched for. Has all been switched correctly? 

Why do I get this feedback when I try sending this meanwhile I have 10 pounds airtime 

I have been with id mobile for almost two months and I have also changed my old phone number to it and since then, I have been unable to receive sms from abroad, including from an important international iD I rely on for my passport. We have tried everything but id mobile seems unwilling or unable to fix the issue…do not recommend any more settings change, everything has been tried, can you please just sort it? And please, stop calling during working hours as I can’t answer.

Switched from o2 to id mobile. (PAC) eSIMOnly some calls come through and no texts.When I call people the new id mobile number comes up not my original o2 one.I've done All the trouble shooting and no luck 

When purchasing my sim only deal I gave my pac code but am receiving welcome emails with a new number on the order.Is this normal ? Will my own number still be retained when I switch ?