Skip to main content

Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,047 Topics
  • 3,889 Replies
1048 Topics
F
Community Member
FellowseCommunity Member
posted in Your Phone & SIM.
error when trying to submit PAC Code

I have tried numerous times trying to switch my number from Lebara using a PAC code, I have put all the details in correctly numerous of times but it keeps saying their is an issue. Please can I speak to someone to get this sorted please? 

1145
N
iD Mobile Employee
S
New
 Contributor
ShakNew
 Contributor
asked in Your Phone & SIM.
Moved from ID to O2 - partial port 6 months in!

ID mobile - can you tell me why this port hasn’t complete ?  I asked for my number to be taken to my new provider and yet some people are asking me have I changed my number because a different unknown number appears. is this yours or O2 issue to resolve?  

335
Tyler
iD Mobile Employee
G
New
 Contributor
Gzvlar84New
 Contributor
posted in Your Phone & SIM.
mobile contract

Hi I had a contract through my door to say I ordered a I phon  e and had no phone can u check my details please

376
Kash
iD Mobile Employee
L
New
 Contributor
lokstokNew
 Contributor
asked in Your Phone & SIM.
Can a Nokia 95 send/receive calls using an ID Mobile SIM?

I am able to use an ID Mobile SIM in my Google Pixel 8 but when I move it to a Nokia 95 it says that only emergency calls can be made. Can the ID Mobile SIM be used in a Nokia 95 for phone calls?

103
Tyler
iD Mobile Employee
A
Community Member
acromptonCommunity Member
asked in Your Phone & SIM.
my number

I recently transferred to id, porting my old number across. The eSIM is activated and the ported number is working for everything. However, the number shown as My Number in Settings-Mobile Service is the one assigned by id and I am unable to change it manually. I have checked that the correct number (ie my old one) is registered with FaceTime, iMessage etc. is this a problem and can I change the number shown under My Number?

683
Tyler
iD Mobile Employee
Archie Damer
Community Member
Archie DamerCommunity Member
posted in Your Phone & SIM.
how do i request a new esim code

Had a network error and deleted my eSIM and don’t take note of any details I know my number and wish to keep it but can’t sign in to ID using it so using my Facebook need a new eSIM as currently not on a network nor able to use my active number

151
Tyler
iD Mobile Employee
Archie Damer
Community Member
Archie DamerCommunity Member
asked in Your Phone & SIM.
how do i request a new esim code

Had a network error and deleted my eSIM and don’t take note of any details I know my number and wish to keep it but can’t sign in to ID using it so using my Facebook need a new eSIM as currently not on a network nor able to use my active number

451
Tyler
iD Mobile Employee
C
Community Member
Casey JohnsonCommunity Member
asked in Your Phone & SIM.
Phone number transfer issue

Hello, I've recently set up my contract with ID mobile and wanted to transfer my number from Vodafone.I followed the proper instructions to switch (with PAC code) and was given the date 16/04/25 as the day it would transfer over, I would also get an SMS to confirm.It's now 25/04/25 and I haven't gotten the SMS, my number hasn't changed either when I check in my phone's settings. My phone is a Google pixel 8A.

1302
Tyler
iD Mobile Employee
D
Community Member
dai_hawkinsCommunity Member
asked in Your Phone & SIM.
new handset

How do i get id mobile to work on my new handset?Transferring the SIM hasn't worked 

152
Decembersangel72
Silver Contributor
A
Helpful
 Contributor
Atkinsp213Helpful
 Contributor
asked in Your Phone & SIM.
where do i find on my monthly bill about my phone device

Where do I find statement for my phone agreement on my bill statement 

122
Tom
iD Mobile Employee
R
Community Member
rosanyaCommunity Member
asked in Your Phone & SIM.
can't port over old number

I have been trying to port my old number from Lebara for a couple weeks now and I still can’t port it over. I spoke with livechat on the 15th who said that I would definitely be able to port on the 16th. I waited a week on the off chance the technical problems hadn’t been solved. I have tried again today but I am still receiving the same error I’m a little upset my this service as I am currently paying for two phone contracts simultaneously whilst attempting to port over my old number. Who do I need to speak to get assistance with this?

332
Siân
iD Mobile Employee
L
New
 Contributor
LeahcimiNew
 Contributor
posted in Your Phone & SIM.
Can't make calls

When my wife tries to make a call, her phone shows ‘Dialling’ for quite a long time and then ends call. We are in a strong 4G area.Please advise.

111
Tom
iD Mobile Employee
T
New
 Contributor
Tracey BellNew
 Contributor
asked in Your Phone & SIM.
switch over hasn’t happened

My switch over was meant to be today but it hasn’t happened please help

592
Tom
iD Mobile Employee
deejay Dixon
New
 Contributor
deejay DixonNew
 Contributor
asked in Your Phone & SIM.
When will my old number come onto new phone

I change from o2. To id, I gave my pac number as I wish to keep my old number phone. Supposed to change today but  still i don't have my old number which i NEED to keep. I am now seeing a lot of people with same problem and am getting concerned.

6958
Tom
iD Mobile Employee
S
New
 Contributor
skyskier1985New
 Contributor
asked in Your Phone & SIM.
help!! my plan is showing "This plan has been disconnected."

I have a pay as you go SIM, however I lost connection and when I log into my id mobile, it shows my plan is disconnected.Please urgently help!!

1376
Tom
iD Mobile Employee
masif9593
New
 Contributor
masif9593New
 Contributor
posted in Your Phone & SIM.
Over charges

Hello I got my phone contract back in September 2024 with ID mobile  £44 a month with the device. Recently, I realised that there's 3 networks charging me around £18 every month. Last week, when I rang them to inquire about the charges ,I have been told that the money I'm paying is for the device. They told me to contact ID mobile & they will sort out ,but there's no contact number to contact .Please can someone tells me what's going on. My phone number Thank you Muhammad Asif 

648
Tom
iD Mobile Employee
Southendrick
Community Member
SouthendrickCommunity Member
asked in Your Phone & SIM.
ID mobile number

Hi I've got a contract with you guys but I've moved and lost the SIM. My name's Ricky Stone. My previous address was { REMOVED }. Could I get a new SIM sent to my new address which is { REMOVED } Many thanks,Ricky Stone

241
MZone
Platinum 
Contributor
D
Community Member
Darrentingey01Community Member
asked in Your Phone & SIM.
New Customer. Sim card not working

Good Afternoon,I am a new customer. I have tried to check my sim card in various of mobiles and the sim card says no signal. I cannot dial out or call anyoneI have tried to email and live chat to get a replacement sim but I have not been able to speak to someone and no one is able to speak to me or reply

2738
Kash
iD Mobile Employee
Slap Head
New
 Contributor
Slap HeadNew
 Contributor
asked in Your Phone & SIM.
Google pixel 7a screen sensitivity

I've got a Google pixel 7a, the screen is ultra sensitive to the point where frustration boils over. Constantly have to reset fingerprint recognition and also adds too many letter's/numbers when trying to type. I've had enough of this phone. I'm early into the contract, can I upgrade/swap to a different phone?

243
Kash
iD Mobile Employee
P
New
 Contributor
phil26jNew
 Contributor
asked in Your Phone & SIM.
Bank's number has been blocked and I can't verify transactions

My bank have informed that their number has been blocked. This is stopping me verify credit card transactions and there’s some services I can’t access because they need to call me back. Is there a way to unblock that number?

274
Kash
iD Mobile Employee
S
Community Member
scubeCommunity Member
posted in Your Phone & SIM.
sim deactivate?

Hello, I have not topped up my SIM card since November and would like to check if my number is still active. Currently, my phone displays “No Service” and mobile data is not working. I would like to reactivate my SIM if possible. Could you please advise on how I can confirm whether my number is still active, and what steps I need to take to restore service? Thank you for your assistance. Thanks 

322
Kash
iD Mobile Employee
D
Active Contributor
Darrellsedgwick89Active Contributor
asked in Your Phone & SIM.
Number transfer

My partner took out a contract and devise with ID mobile, she used the PAC code to transfer her old number over to her new sim. She has been having issues ever since, when she makes calls or sends sms some times the number provided by ID mobile shows up instead of her original number and when people try to call or txt back the line is dead? Can she have a new sim card replacement please?  Regards,Darrell.

894
N
iD Mobile Employee
S
New
 Contributor
saismanNew
 Contributor
posted in Your Phone & SIM.
Factory restored Nokia 8110 4g.

Anyone know why i cannot make or receive calls on my Nokia 8110 even though I can send and receive sms, browse the Internet with 4g and receive missed call notifications. I have factory reset the phone and checked all relevant communication settings on the device and all seems good! Thanks.

343
Tyler
iD Mobile Employee
Paolo Carluci
New
 Contributor
Paolo CarluciNew
 Contributor
asked in Your Phone & SIM.
forwarding calls via esim on my samsung

I have a samsung s21 I have tried to Forward my calls to another number through an esim but I am getting an error message. Does anyone know why this is happening.

4110
N
iD Mobile Employee
L
Active Contributor
Luciewright94Active Contributor
posted in Your Phone & SIM.
not recieving SMS verification for whatsapp

Trying to sign up to WhatsApp, however it isn’t sending me a verification SMS or call to my new number 

463
Tyler
iD Mobile Employee
Terms & Conditions