Hi, I recently switched from EE to iD Mobile using a PAC code. The transfer seemed to go through, but I never actually inserted my new iD SIM — I was still using my old EE eSIM. My number has now stopped working and shows “SIM not provisioned.” Unfortunately, I can’t find my physical iD SIM and can’t log in to my iD account because the system doesn’t recognise my number yet. Could a staff member please get in touch via private message to help arrange a replacement SIM (or eSIM if possible) and link my transferred number to it? Many thanks,Anna

My new phone has been sent back to curry and I have had no communication on when it is goi g to be delivered

ID Mobile have delivered the wrong sim card/mobile number which is different from the welcome email. Problem is my number is transferring on Tuesday based on the number from the welcome email. I need to stop this as someone else is going to get my number which I have had for over 30 years. the online chats are rubbish and cant understand what I am asking and there is no customer service number

I recently broke my Google pixel and decided to put my SIM card in an old HTC phone I had. When I put it in it said that there was no cell service. I tried everything, factor resets, toggling airplane mode and searching for help online but nothing worked. I then thought installing the app would help, but it said it was unavailable on my device. 

I went to Spain last week and used an airalo esim. Now my ID physical sim won't work. Do i need a new sim or can ID get mine going again 

Can I discuss an upgrade to the iPhone 17 Pro? With current tariff terms?  24monthsunlimited data / minutes / messages etcroaming as standard   

Hi I currently have a great commonly plan with you, unlimited. Unlimited and unlimited - I would like to purchase a new handset though but can’t seem to figure out if this is something that I can do - can you advise me ? 

As a motorhomer I am always looking for good coverage in Europe. I signed up to what looked like a good deal and actually it is but it’s frustrating that my ID Sim will not work in my Avtex router on a data-only basis and that ID won’t ‘support’ such SIM card issues. I can of course use it as a fallback in my phone and for tethering but the router solution is better. has anyone succeeded in getting an ID sim to work in a router? 

My Vodafone number was due to be ported today, Vodafone have ended the number on my old handset and I have had a text on my ID mobile to say that my number has been switched over. However, I my handset is still only showing the ID mobile number. I have switched the phone on and off again etc but it still hasn’t updated. Do I need to just wait and give it more time, or is there something else that needs to be done?

 First time eSIM number not received      How do i get my eSIM number without activating it first ? Trying to create my account but it asks for my number which i dont have it. 

How do i get my eSIM number without activating it first ?Trying to create my account but it asks for my number which i dont have it. 

Hi everyone, I have just bought a sim and didn't add my pac code. How do I add it now please before the sim arrives so I can keep my number?

Hi iD Mobile Team,I’ve accidentally deleted my eSIM from my iPhone, which means I can no longer receive text messages to verify my login.I need to reinstall my eSIM and restore service as soon as possible. Unfortunately, I can’t log in to my iD account, as it requires an SMS code to the deleted SIM.Could you please: Reissue my eSIM QR code (or reactivate my existing eSIM) and Send the QR code or activation link to my registered email address on file? I’m happy to verify my identity using account details, billing address, or payment method if required.Thank you for your help — I’d appreciate it if this could be expedited, as I currently have no mobile service.Kind regards,James ParryP.S. I tried the live chat and that just sent me to the app, in a never ending loop.

My phone will not phone out to some numbers for example 02036179950. It tries to connect but then it just cuts off the call. Why is this happening 

Hi, I lost my phone with the SIM in it recently and need to get my number transfered over to a new sim card. I have the new sim card. Every time I try to speak with an agent on LiveChat it can never connect me to anyone - shocking service. Please can I speak with someone so I can get my number transferred over - I don’t have access to any banking apps without it.

Dear team,I transferred to iD mobile from another network, keeping my old number with PAC. I received notification from my previous network yesterday that my account was still active despite having transferred to iD earlier this month.  When I phoned my old network, they informed me that iD had not completed the porting process.  Can you please get in touch with me urgently so that I don't continue to get charged by my old network? They require further input from your porting team to finalise the process. Best wishes

I keep getting calls from people saying they are returning my call. The issue is I have not been calling them. It seems my number is showing up on their caller ID. But its not me, calling. Searching on the internet it seems it is called spoofing,  I have tried reporting it to action fraud, but online there seems to be no way to report it after trying a number of options. So I have given up with that route. The other option is to contact your provider.  I can use my phone and receive calls as normal. It just seems somehow someone is masking their number on caller ID by using my number. What can I do?

Hi, I’ve upgraded from an ID Mobile phone contract to a SIM-only plan. I’m trying to keep my number, but the app and website both show an error (“Oops… something went wrong”). The PAC/PUK process isn’t working because both numbers are with iD. Can you please raise a manual internal number transfer to move my existing number onto my new SIM?

My Pixel 7 completely died and I have a few months left on the contract. I tool out a new contract for a Pixel 10 and plan to port the number once the original contract expires. In the meantime I wanted to use the old sim of the Pixel 7 in the new Pixel 10, although when I do it seems no service, It does show 4G and the bars but with an “!”. Any ideas how I can get the SIM from the Pixel 7 to be activated in the Pixel 10? To note, the new SIM that came with the Pixel 10 does work. I just prefer to have access to the old number until I am able to port it out onto a PAYG, then port onto the new contract.

I requested and gave my PAC code to be changed on the 13th of October (last Monday). It is now the following Monday (20th of October) and my number still hasn’t switched. I am currently paying for two contracts now, I am not even using the ID Mobile as it has the incorrect number, which is ridiculous. I’ve tried to get in touch via the live chat numerous times, at different points of the day, and always been met with a message saying I couldn’t be connected with an advisor. The customer service is absolutely absent.

Cannot receive calls or texts after moving from lebara, making calls and texts works, i have tried all the supports but nothing works, this is so urgent, ca not believe this is happening, to good to be true.…Please help, like i said ive tried everything stated in the help sections..

i changed my number over from voxi to ID, i’m able to call out and text but no one can contact me? also my imessage and facetime is now using my email rather than my phone number? 

Son's phone got stolen on a night out with an ID contract SIM inside on the 22nd August 2025. Contacted ID immediately.Been waiting since that time for a replacement SIM but still no SIM. ID assure me today that it's 3 to 5 days away.They offered collection from my nearest Currys which is not that near and problematic given I have a spinal cord injury.Got a letter today confirming that they were sending my account to debt collectors for full cost of the remainder of the contract due to me being late with £15. I delayed due to no SIM.Asked if this could be placed on hold they said no.I don't get ID mobile. It goes without saying that customers expect a service but it doesn't seem to register with them.I have raised a complaint saying that Ill pay the 15.00 immediately but will have to now take them to small claims for breach of contract.Really unimpressed.

Son's phone got stolen on a night out with an ID contract SIM inside on the 22nd August 2025. Contacted ID immediately.Been waiting since that time for a replacement SIM but still no SIM. ID assure me today that it's 3 to 5 days away.They offered collection from my nearest Currys which is not that near and problematic given I have a spinal cord injury.Got a letter today confirming that they were sending my account to debt collectors for full cost of the remainder of the contract due to me being late with £15. I delayed due to no SIM.Asked if this could be placed on hold they said no.I don't get ID mobile. It goes without saying that customers expect a service but it doesn't seem to register with them.I have raised a complaint saying that Ill pay the 15.00 immediately but will have to now take them to small claims for breach of contract.Really unimpressed.

Set up voicemail on my phone a while ago, then tried changing how many rings before it kicked in which messed it up completely. Current situation on my iPhone 16 ………When someone phones me, after about 5 rings the caller is told the number you have dialled is not recognised. It is the same whether I enable or disable the voicemail from my id app, or after dialling 123. When someone phones me it appears on the iPhone screen and I can successfully press the “voicemail” icon on the screen (instead of waiting for “number not recognised”) and the caller goes to voicemail, but is not greeted with my recorded message from the greeting I recorded from calling 123. Instead it just says call is being forwarded to voicemail. And I get a message saying I have a voicemail message which I can retrieve by calling 123.What is going on, how to get rid of this “not recognised” for outside calls, how to get my voice mail working?😟Any help/advice would be appreciated. 😊