I was told my old number would transfer today but It has not happened

i am not receiving rcs messages, sender is getting a notification that i am offline. what is the issue?

I’ve bought a new phone . Do I need a new eSIM or is there a way to transfer the old one ? I want to keep same number and plan 

I got a new ESIM Iphone set up the eSIM and have everything sorted. I now want to keep my old ID mobile number using a PAC.  But every time I fill it in with the correct information I get an error message (as seen in photo below!) it’s very frustrating as I’m filling everything in correctly! 

Number hasn't transferred to new sim. 

Good morning,  I requested an eSim to be sent to (Information removed) using my mobile phone. (Usingthe instruction given on the ID website. I have checked this morning and there is a message telling me that it has been sent and will arrive in one hour - but that was yesterday.Unfortunately, it has not arrived and I have checked in INBOX and SPAM boxes.  My number is(Information removed)

I had a new Samsung a17 5 day ago, and pac etc to transfer from my old Samsung on an EE out of date contact has still not gone through. I only have a new number presumably from the new id sim. My old phone is still active on the Ee line. My online account says “pending switch request”. It’s taking much longer than the 24 hours! What can I do? 

I have a new phone - can’t find old one . I can’t receive a text to be able to download replacement eSIM and no other options provided 

How do I get the PIN2 / FDN PIN on my SIM so I can enable Fixed Dialling Numbers

Hi,      The charging cable I received with the new IPhone 16 is not working, I have tried different chargers and when change the cable the phone charges correctly. There is no sign of damage on the cable !

I’ve just set up a new iPhone 16 Plus on an iD monthly contract & transferred all my data from my old iPhone quite easily following the instructions. However, for some reason I can’t make calls, verify bank cards for Apple wallet or receive messages.  Any suggestions to resole this would be appreciated. Many thanks,Si

Hi my phone is blacklist now I want to unblacklist 

Is it possible two physical sim cards or one physical and the other eSIM with the same number?

i currently have a id mobile sim only deal but im looking at getting a new phone on contract with a id mobile plan how do i swap my number ,i have got a pac code but when i try to enter it on the application form it says it can't be done as im with id already

So frustrating.!! Not sure made the right move coming to ID.!! No humans.! And the BOT well I think I would rather nut a brick wall 🤯 has anyone else found a way around this I’ve had phone few days now have PAC CODE but can’t do the switch as date on the system won’t let you choose a date nor leave it blank WTAF.! Set all new phone up now not resetting it rather leave.! Fuming 😤 Thank you in advance fellow humans 😂

11th of December my contract ended, the phone now belongs to me as there are no payments outstanding and no further contract months outstanding. The handset is still locked to D and three... An O2 SIM card and a Vodafone SIM card doesn't work. Will someone from ID mobile please contact me so I could provide details and let's get this phone unlocked please 

Hi. I used qr code in my phone and now I want to load it in my other phone but eSIM details not working. When I wanted to get new eSIM details throughout automatic order it’s asking me to give sms code which was sent to the number which I can not use due to can’t load this eSIM.

Hi, my wife and daughter both transferred to ID earlier in the year. My wife transferred successfully and number was transferred ok. My daughter moved a month later and her number seemed to replace my wife’s number and my wife’s number no longer seems to exist. For WhatsApp and Snapchat there is no issue but for any text or calls outside of those apps we have a lot of trouble. Calls and texts to my daughter go to my wife’s phone, including hospital appointments, and calls to my wife just come back as non existent number. Can you help sort out please?

I am trying to keep my old phone number and I put the correct PAC code in which is still working and hasn’t ran out then the correct number it takes me too a page to choose a date it doesn’t let me click on any date or type any date I want hasn’t worked many days in a row 

Hi, How do I transfer my old PAC code to my replace my new (unwanted) ID mobile number?

HiI upgraded new phone...but one week gone and I still did not receive my new phone 

Hi, i am unable to receive or send text messages, please help

Hello,I have been with id mobile for over 2 years and recently upgraded my contract that should include iPhone 16 mobile phone. I have received a confirmation of the contract upgrade but haven’t received a phone. Could you advise when I will get a phone please?

i need my order number for my purchase 

The upgrade phone has been cancelled. Why am I paying £14.99 pm for a sim only with 10GB of DATA?