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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,562 Topics
  • 5,797 Replies
1562 Topics
M
Newbie
mantasbuNewbie
asked in Your Phone & SIM.
Apple iPhone 16 Pro cannot make or receive calls or text messages

I am using a physical SIM card in my Apple iPhone 16 Pro.I am unable to make or receive phone calls and SMS.Mobile data is working though.If I put a SIM card into my Samsung Galaxy S22, then everything works as expected.How can I make my SIM card work on Apple iPhone 16 Pro?

10
Kash
iD Mobile Employee
16 days ago
Gillian Mccullough
Civilian
Gillian McculloughCivilian
posted in Your Phone & SIM.
cant pay bill app wont work

Trying to pay bill and app won't work

3
Tom
iD Mobile Employee
16 days ago
D
Civilian
Dosanjh33Civilian
posted in Your Phone & SIM.
Faulty sim

Need replacement sim as no one can call me how do I request.

2
Kash
iD Mobile Employee
16 days ago
Decembersangel72
Sidekick
Decembersangel72Sidekick
asked in Your Phone & SIM.
PLEASE help me! New SIM & approved phone - Can't make or receive calls

Hi all 👋I know this has been asked a lot and I apologise for adding yet another post but I can’t find a definitive answer and I am so depressed over this😢So, please can you just take a minute or two to read through my post to see if you can help 🙏🏻My phone is a SAMSUNG GALAXY J4+ (2018) Model: SM-J415FNI have just swapped from SMARTY Mobile (to iD) as they did not ‘support’ my phone model and because of this I was unable to receive or make calls as I had no VoLTE/4G calling support (3G got switched off here in the Midlands at the end of April) although I could still send/receive texts and use data. I did contact their web chat who suggested a replacement SIM but when I got one I still had the same problem.So, before I moved over I checked the iD  ‘Approved phones’ list and my device was on there YAY🎉!!!!!Unfortunately, since swapping over (Wed 15/04/24) I still can’t make or receive calls as the phone says ’calling’ but doesn’t ‘ring’ and doesn’t connect 😤 (I rang my home phone t

16
Matthew T
iD Mobile Employee
16 days ago
Giorgio Colleoni Wilkinson
Civilian
Giorgio Colleoni WilkinsonCivilian
asked in Your Phone & SIM.
How to get a new eSIM activation code?

My phone said that my eSIM could not be activated so I thought to delete it and re-add it, but when I tried re-adding it, it said that I need a new activation code, how do I request one?

1
Matthew T
iD Mobile Employee
16 days ago
Ahmed Hatem
Civilian
Ahmed HatemCivilian
asked in Your Phone & SIM.
This number cannot be used by Imessage and Facetime

Hello,I have been having this issue for a very long time. It all started with me trying to send some normal SMS to anyone (by anyone I mean normal people or short numbers to activate some services for myself), and I always get that the message is not delivered, so I went over to my carrier and after several calls nothing was solved, I went over to my Iphone 12 pro settings to check on imessage settings and it kept saying that it is verifying and loading forever and tried every solution there on the internet nothing was solved. Then after checking my signin and security page on my phone I found out that the number says that it is (Unavailable for iMessage and FaceTime). Please if you know how to solve this issue let me knowThanks 

1
Kash
iD Mobile Employee
16 days ago
A
Newbie
Angela BoffNewbie
asked in Your Phone & SIM.
Trouble making calls

I cannot receive or make calls only via WhatsApp or messenger. What should I do ? 

5
Kash
iD Mobile Employee
16 days ago
J
Civilian
Jenny45Civilian
asked in Your Phone & SIM.
PAC code

Requested PAC code, came back wanting another text with word PAC then date of birth, tried texting about 10 times with different date variants but just comes back with having an issue. I guess ID mobile just making it difficult. Any chance I can email or speak with a human… this is ridiculous 

1
Kash
iD Mobile Employee
16 days ago
Velko
Newbie
VelkoNewbie
asked in Your Phone & SIM.
Call issues

Hi i cant make or recieve calls whats going on ??? Its frustrating in this times to not be able to use my phone please sort it out !

6
Kash
iD Mobile Employee
16 days ago
R
Civilian
RyankCivilian
asked in Your Phone & SIM.
Not able to make calls or connect to the internet today

As of this morning,I’ve no longer been able to make calls or connect to the internet while not on wifiI’ve switched airplane mode on and offerI’ve restarted the phoneNothing has helped 

1
Kash
iD Mobile Employee
16 days ago
S
Newbie
Sparky7510Newbie
asked in Your Phone & SIM.
esims not working

Hello, I recently obtained an eSIM after my physical sim stopped making/accepting calls. The eSIM experience has been patchy at best & is now only allowing me access to mobile data, I can only make calls via WhatsApp. Any help greatly received👍

4
Kash
iD Mobile Employee
17 days ago
V
Newbie
vwilsdon1Newbie
asked in Your Phone & SIM.
RCS wrong number

I've joined iD and switched from O2. I had a temporary number assigned to the new sim card I was given. The number I wanted to keep has since transferred over, however RCS chats is still using the temporary one.  I have tried switching RCS off and on, verifying my number, taking the sim card out and in and nothing is working.  Can anyone advise? It seems a small thing but I use text a lot as my primary messaging app.

5
Tom
iD Mobile Employee
17 days ago
Peter Dumble
Civilian
Peter DumbleCivilian
asked in Your Phone & SIM.
Strange carrier id

Does anyone know why my carrier id is showing as iD Mobile HH w? Instead of iD Mobile like it used to. Has something been installed on my phone or has iD changed their carrier name? 

1
Tom
iD Mobile Employee
17 days ago
W
Newbie
WillAston1985Newbie
asked in Your Phone & SIM.
Faulty Motorola

I took out a new id mobile contract the end of May/ beginning of June 2024, I have the Motorola Razr 40 Ultra, unfortunately the touchscreen on the main screen has stopped working completely! I took out the contract directly through the id mobile website, and not through currys. Am I still able to take my phone to curry’s in order to get the phone fixed? Thanks in advance!

3
Tom
iD Mobile Employee
17 days ago
Roisin Town
Civilian
Roisin TownCivilian
asked in Your Phone & SIM.
esim won’t transfer to new phone

Hi, I have just upgraded my handset and contract from an iPhone to 13 to 15. I had to activate my eSIM on my old phone as it arrived before the new phone  and the old phone stopped having network. I have now received my new phone but the esim won’t transfer - it states the sim in your old iPhone does not support eSIM transfer. I have also tried using the original QR code but this no longer works. What should I do next please? Thanks

6
Tom
iD Mobile Employee
17 days ago
Tracie McGowan
Civilian
Tracie McGowanCivilian
asked in Your Phone & SIM.
caller cant hear me

I am hew to ID mobile. Have an S24 that is causing me problems. No1 can hear me when I call them or they call me. Calls cut out too. I have tried the on-line chatbot thing but after waiting 40 minutes the message cam back with .....you have 428 minutes to wait. Customer Service seems non existent. Can anyone here offer any ideas?

10
Matthew T
iD Mobile Employee
17 days ago
Trude Olausen
Civilian
Trude OlausenCivilian
asked in Your Phone & SIM.
didn't switch

Acc to sms, my number was supposed to switch today. Nothing has happened. Where can I get help? 

1
Matthew T
iD Mobile Employee
20 days ago
Tina Rogers
Civilian
Tina RogersCivilian
asked in Your Phone & SIM.
HELP! You haven't sent me a sim card (the old one is too big to fit in the new phone)

I’ve started a new contract with you, my phone should have switched over YESTERDAY but all I’ve had is the phone with NO sim card!  And I’ve had it a week! I can’t register my phone, or get on the ID website, and I think it's awful you can’t actually Phone someone for help. What do I do?   I’m now paying for 2 phones! Is there someone I can talk too on the phone? 

4
Tom
iD Mobile Employee
20 days ago
Judith Shaw
Newbie
Judith ShawNewbie
posted in Your Phone & SIM.
hi

Replacement SIM card needed for Doro phone 

3
Tom
iD Mobile Employee
20 days ago
Judith Shaw
Newbie
Judith ShawNewbie
posted in Your Phone & SIM.
Judith Shaw

For the last 2 days I've tried to get a replacement SIM card for Doro phone but to no avail thinking of going to another company 😞 

2
Tom
iD Mobile Employee
20 days ago
Jodieloual
Civilian
JodieloualCivilian
asked in Your Phone & SIM.
sms verification codes not being received

Trying to receive a verification code and nothings coming through? I’ve never had this issue with my previous provider? 

1
Matthew T
iD Mobile Employee
21 days ago
C
Civilian
CamiCisCivilian
asked in Your Phone & SIM.
mobile number switch not working

Hi I have switched my mobile number (kept the old one) but the number work. I have checked the number showing on my mobile and it’s still the provisional number given to me (have restarted my phone twice) and I can’t edit this number. i have also gone into my Apple ID info in the settings - it shows there that the provisional number is deactivated and it shows my switch number (the old one) However, the new number still does not work and it still works on my old phone. any help welcome thank you! 

1
Matthew T
iD Mobile Employee
21 days ago
Laura Mockaityte
Newbie
Laura MockaityteNewbie
asked in Your Phone & SIM.
disabled SIM, unable to request for a replacement

Please could someone from support issue a new SIM card to be sent to my address? I am unable to access my app, as it requires a message verification.

1
Matthew T
iD Mobile Employee
21 days ago
R
Civilian
rich82Civilian
asked in Your Phone & SIM.
Blacklist non-original iD phones

I have had 2 phones go missing in the last 6 weeks and have replaced and registered the SIMs. Is it too late—or even possible—to blacklist the lost/stolen phones? Neither of the phones were with the original  iD contract receipt. If it is possible, how do I do it?

3
WelshPaul
Legend
21 days ago
shazzer
Newbie
shazzerNewbie
asked in Your Phone & SIM.
Sim problems

I have had a dual sim in my phone for over a year one of which is 3D mobile. However over the last week I have noticed its not been rining yet I am receiving messages left.I have checked the settings under SIM Manager and it seems to have turned itself off and whenever i turn it back on again it turns back off and says SIM2 unknown number so basically its not recognised.  Could the sim card itself have developed a fault.  Took to a phone shop today and they couldnt help!

2
Tom
iD Mobile Employee
21 days ago
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