Your Phone & SIM.

Good Afternoon, I am a new customer. I have tried to check my sim card in various of mobiles and the sim card says no signal. I cannot dial out or call anyone I have tried to email and live chat to get a replacement sim but I have not been able to speak to someone and no one is able to speak to me or reply

I've got a Google pixel 7a, the screen is ultra sensitive to the point where frustration boils over. Constantly have to reset fingerprint recognition and also adds too many letter's/numbers when trying to type. I've had enough of this phone. I'm early into the contract, can I upgrade/swap to a different phone?

My bank have informed that their number has been blocked. This is stopping me verify credit card transactions and there’s some services I can’t access because they need to call me back. Is there a way to unblock that number?

Hello, I have not topped up my SIM card since November and would like to check if my number is still active. Currently, my phone displays “No Service” and mobile data is not working. I would like to reactivate my SIM if possible. Could you please advise on how I can confirm whether my number is still active, and what steps I need to take to restore service? Thank you for your assistance. Thanks

My partner took out a contract and devise with ID mobile, she used the PAC code to transfer her old number over to her new sim. She has been having issues ever since, when she makes calls or sends sms some times the number provided by ID mobile shows up instead of her original number and when people try to call or txt back the line is dead? Can she have a new sim card replacement please? Regards, Darrell.

Anyone know why i cannot make or receive calls on my Nokia 8110 even though I can send and receive sms, browse the Internet with 4g and receive missed call notifications. I have factory reset the phone and checked all relevant communication settings on the device and all seems good! Thanks.

I have a samsung s21 I have tried to Forward my calls to another number through an esim but I am getting an error message. Does anyone know why this is happening.

Trying to sign up to WhatsApp, however it isn’t sending me a verification SMS or call to my new number

Ever since I have switched my mobile phone contract to my ID mobile account I have been having issues with my new sim. This is because when I signed up for the new contract I forget to kept my old mobile number and was given a new one. Once I had realised this error I contacted ID mobile to have it changed to my old number but this was not converted properly and I have been issues with this ever since that have recently worsened. For months whenever I ever send I text message through my old number it although it actually delievers states Message Send Failure. This also caused issue since the ID Mobile phone app recognises my old number as my current number but phone settings recognises my new number as my mobile number. Recently starting a few days ago because I appear to exist in some phantom mobile zone I have been unable to recieve mobile texts through my old number yet still recieve calls through it and when I text through my new mobile number it still states Message Send Failure and I cannot recieve calls through it. I am unsure how to deal with this issue, any advice is appreciated

Morning all. I'm new to idmobile. I've had my Samsung A16 for about a week and the battery is terrible. I don't use it loads and I'm charging it twice a day. That doesn't sound normal to me?. Thanks

So, have a Pixel 7, fully updated. I receive calls from private numbers (for hospital appointment) however the calls aren't ringing through and are blocked by the phone. I have tried toggling on and off the block numbers in the phone settings, but that's not changed anything. I have also cleared the cache and data from play services and still no change Does anyone have any other ideas?

Which is best? Esim or normal sim? Also if using esim, do i need to be connected to wifi

I mistakenly ordered an esim, but my phone cannot use it. I cannot see how to cancel that order and order a physical sim instead. Is there a help phone number I can use? Thanks.

When friends and family are calling me, different numbers from different countries are showing up. Is my SIM hacked? I've changed my phone.

I have purchased a new Sim for a router and wish to add it to my phone app. The router requires a standard Sim - my phone a smaller one. I have no way of receiving the confirmation code without destroying the standard sim. Is there a solution?

Hi Had a text this morning confirming my number has been switched to iD Mobile and my account with my previous provider (EE) disconnected. Phone / number working fine but, when I look in mobile service in settings EE is still showing under network selection. It’s a physical sim and the secondary number provided by ID Mobile is off. Have tried a force restart, turned airplane mode on and off and erased/reset network settings. Still showing as EE...grateful for thoughts! Update - can make calls if I receive a call it goes straight to voicemail J

Hi everyone, I have just bought a sim and didn't add my pac code. How do I add it now please before the sim arrives so I can keep my number?

It’s currently 01:40 am and I need my PUK CODE . I can’t seem to get anywhere .

I can't express how annoyed i am with this company. You can’t even log a complaint easily and limited to the number of characters you can add, and even after clicking submit it just opens up a chat window! Speaking of chat. On every occasion I've tried to use chat i’m sat waiting for a response 3-5 mins each time. You’re just wasting your time while the agent doesn’t give a stuff about you and reads from a script which has nothing to do with your query. On one occasion i joined the chat at 7.30pm and knew it would close at 8. I said straight away to transfer me to the correct department, but that conversation took 15 mins before they transferred me….I then spoke to someone who doesn’t seem to actually read messages and by the time it got to 8 they said the relevant team isn’t there anymore. Who at ID mobile thinks this is remotely ok? I also have a contract for my son, but i’m unable to get a correct PAC number which actually works. It seems impossible to leave them. If there is anyone looking for a ID Mobile contract and comes across this - please do yourself a favour and use any other company but these.

I have just switched from EE yesterday, I’ve kept my number, I have had to eSIMs, since the change I can receive calls, make ft calls but cannot call anyone. ive been trying to sort this for the last 24hrs any help would be great

I still have not received my new phone

PAC code only seems to work when changing network. I'm wanting to change from an iD contract to an iD SIM only and keep my number. Thanks in advance!

I cannot access one of my sims to change my pin number. Can someone please help?

Hi I’ve just received a new sim after I lost my previous one. I’ve inserted it into my phone but it doesn’t seem to be working

I have a household with 4 boys, I’ve created accounts for 3 of us using different emails. My youngest now needs a sim but can I add this to my existing email address rather than creating yet another one ? I would like to sort this asap.