I recently provided a PAC to ID and porting in was booked for today. At 2pm this afternoon I received a text from ID advising the port was now complete. However, 7 hours later I’m still unable to receive calls or texts although I can make calls and send texts. I believe this is something called a ‘split port’. I've tried the suggested fixes such as turning airplane on and off, making sure network selection is set to automatic and restarting phone (many times). I did read somewhere about removing and reinsertion sim but not sure how this work with an eSIM.

I’ve spoken to the ID chat earlier today and was told this will be sorted by 10pm but as it's now after that time I’d like to know how to escalate this?