Coverage & Network.

Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!

  • 251 Topics
  • 871 Replies

251 Topics

J
Newbie
Jason24Newbie
asked in Coverage & Network.

weak signal

I've kept my phone updated with the latest firmware, tried another phone, even spoken to friends who are on ID mobile and I'm having the same problems as them. I'm finding that I have very bad signal where I'm losing phone calls, not receiving calls and internet is virtually useless. I need my phone for work and work all over the country . Is anyone actually finding the opposite of this? I've been with ID for 6 months now and I'm wishing I hadn't changed provider. And really don't think it's worth the money..... Even though it's cheap.

0
J
Newbie
8 hours ago
Nick Dale
Newbie
Nick DaleNewbie
asked in Coverage & Network.

full signal but horrifically low data speed 100kbps

Hi I signed up yesterday and setup my eSIM earlier today. My mobile data speed is woeful and unusable at 100kbps despite having full signal 

6
K
Newbie
9 hours ago
M
Civilian
MmmintyCivilian
asked in Coverage & Network.

Leaving contract under s.4.6 of contract

Looking to leave as locally 3 network has become congested so no data service. Looking at contract this seems possible under s4.6 where provider can't provide service.  Anyone any experience of this as I guess it will be painful.

2
A
Rookie
15 hours ago
Bellamy
Newbie
BellamyNewbie
asked in Coverage & Network.

Roaming in USA

I am off to the USA for two weeks shortly, I have an ID mobile pay monthly sim only deal but it does not include the USA in its roaming countries, what are my best options.

4
Tyler
iD Mobile Employee
16 hours ago
M
Newbie
MenaceheadNewbie
asked in Coverage & Network.

unusable internet connection

After having problems with my phone number being transferred over , leaving me with no connection for well over a day. Now I have been told everything has gone over successfully but I have no real usable internet connection. At best a 3G connection that lasts for a few seconds then drops out again.I have just taken out this contract for handset and sim but as it is unusable I might have to use the cooling off period and cancel the contract. Very disappointed.

13
M
Newbie
16 hours ago
R
Newbie
RomeoSimaNewbie
posted in Coverage & Network.

can't make calls, internet is slow and drops often

I can't make any calls, Internet is slow and cuts often. This happened even I have full bars on my signal. Is so frustrating, I'm going to cancel my contract as is impossible to use my phone in this conditions.

0
R
Newbie
17 hours ago
M
Newbie
Mdm1982Newbie
asked in Coverage & Network.

No mobile data connection at home

I'm hoping this will get resolved somehow as at present I have no mobile data what so ever and never have since joining ID when I'm at home which is quite frustrating especially if the Internet goes down then I have no access to the Internet at all.  This appears to mostly affect the RG21 5GX area as around 95% of the time when commuting I have either 4G/5G access most places I go.  

7
L
Civilian
1 day ago
Shell774
Newbie
Shell774Newbie
asked in Coverage & Network.

Signal

Hi,I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work  I can’t access the internet either  I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider  Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider Thanks any advice welcomed   

8
George Gaduzo
Newbie
1 day ago
X
Newbie
XSPCSJH10Newbie
asked in Coverage & Network.

4G signal poor

Been a 3/ID customer for 7 years or so. Recently 4G signal so poor as to unworkable at times. ID say there’s nothing wrong, fault must be at my end. It isn’t. Newish contract phone works just fine. No changes in the local environment. I have line of site with the mast. Issues affecting wife’s ID phone and our 4G (Smarty/Three) router.Ombudsman case rejected as ‘out of their remit’, I’m in a low speed 4G area, and ‘I’ve still been able to use data’. Will be forced to reinstall home broadband. See no reason why I should continue paying £40 a month for unlimited data, when for large parts of the day I can hardly use it. The low speed 4G always used to be decent enough. I’m not using massive amounts of data, but I can’t do a fair bit of what I used to be able to.Any ideas? Short of cancelling and seeing ID in court, I’m stuck! Cheers, Jon

8
X
Newbie
1 day ago
M
Newbie
Mbrowning93Newbie
asked in Coverage & Network.

Unable to make or receive calls.

My husband and I are both with ID and neither of us can make or receive calls. Whenever we do the person on the other end can't hear us. The person on the other line can be heard absolutely fine but they can't hear anything from either of us dialing off an ID phone. I have complained about this already and my husband was sent a new SIM ( I was promised we would both receive new Sims which didn't happen). There has been absolutely no improvement since my complaint and my husbands new SIM has made no difference whatsoever. Both of our phones have been rendered unusable and there seems to be no sensible solution.Why am I paying a monthly charge for two phones that don't function as phones?!  I have just lost my Grandma and it is currently impossible to phone Grandad to check in on him. The advice I have been given by ID hasn't fixed the issue and I cannot believe I am paying for a serious lack of service not to mention the fact it is impossible to actually speak to anyone about the issue.

1
Tyler
iD Mobile Employee
1 day ago
M
Newbie
Mcfly74Newbie
asked in Coverage & Network.

Shocking network speeds

I’ve just got a new monthly ID mobile contract, and i am barely getting over 1meg speed. I have an iphone 12 pro max. Changed handset over to a new android mobile and it’s the same. This speed is at home and out in my local area, I am in Barry close to Cardiff UK.I really did not expect such poor network coverage, as i was with 3 for 12 years.Sadly this is not acceptable in 2024 for network coverage in the UK.As for support there is no dedicated number or app or anything for ID Mobile, I deeply regret swapping from 02.

3
Matthew T
iD Mobile Employee
1 day ago
C
Newbie
Cheryl JonesNewbie
asked in Coverage & Network.

can’t make or receive calls only have 1bar no 4g

Frustrated!! Initially worked fine and last 6 weeks network/signal has been intermittent where I’m unable to make or receive calls unless using WhatsApp! I’ve tried resetting the phone numerous times and tried everything suggested in the ‘chat’ from others having same issue, regarding settings etc. Checked network coverage status, etc for my area and says all is good it reckons. Tried disabling my Wi-Fi on phone which 4G makes an appearance, but disappears once I turn Wi-Fi back on again, and oh my signal only has x1bar 😫. Please, please advise 

5
C
Newbie
1 day ago
O
Newbie
Orthodox DavidNewbie
posted in Coverage & Network.

Lost 5G since switch to ID

Yesterday I was with THREE and had full 5G coverage. Today I completed the switch to ID Mobile. Same phone, same network, same location. But in my phone settings under Preferred network type, the 5G option has disappeared. It is nothing to do with the network coverage - I checked and there is no 5G outage in the THREE network in my area. Even if there was, it wouldn’t change my phone’s settings. The only difference is I now have an ID Mobile SIM rather than a THREE SIM. I now wonder whether ID Mobile have only enabled 5G coverage on esim’s (mine is a physical one). Or perhaps they are still rolling out 5G coverage, but they should make this clear. For my own use, 4G is sufficient, but not for everyone. And I don’t buy the idea the fault is with the network or the phone. Forgive me if I am wrong.

6
O
Newbie
1 day ago
J
Newbie
JamierbirchNewbie
asked in Coverage & Network.

Poor Signal

Hi. I’ve recently taken out 2 sim only contracts with ID Mobile on the account that when we moved house, the coverage inside and out were showing as great. However, we have now moved and get no signal at all.   please advise on solution. 

6
Tyler
iD Mobile Employee
1 day ago
M
Newbie
MatthewEvesNewbie
asked in Coverage & Network.

why such poor sevice all over the london and the country ??

What on earth is happening ? switch to a new network and within a few months it’s so poor , internet is slow calls drop and poor quality.ID mobile please help this is appaling 

3
Tyler
iD Mobile Employee
1 day ago
Sarah Andrews
Civilian
Sarah AndrewsCivilian
asked in Coverage & Network.

connected without internet

My wifi has stopped working, connected without internet.I have tried in several different WIFI areas and the mobile data says the same.Can anyone help me to fix this?Thanks in advance.

3
Tyler
iD Mobile Employee
1 day ago
F
Civilian
fenodyreeCivilian
asked in Coverage & Network.

Identical Phone with the same SIM doesn't have a voLTE option

I own a J3 2017.It has always been able to use voLTE.Recently, it’s microphone broke and I replaced it with an identical model.Same software version, identical hardware.I moved my SIM from the old phone to the new, but the new one does not have a voLTE option.If I put my SIM back into the old phone, the voLTE option is still there. The only difference I could find between the two phones was in the iD Internet access point, under the Access Point Names menu.The new phone (voLTE unavailable) has all the options unlocked, and I can edit them.The old phone (voLTE available) has all the options greyed out and I can edit nothing. If someone could explain to me how to get voLTE enabled on my replacement phone, I would be grateful. 

2
F
Civilian
1 day ago
M
Newbie
Mdm1982Newbie
asked in Coverage & Network.

Limited mobile data since joining

I've just signed up for new contract with id mobile but I'm struggling to get any kind of usable mobile data. Most of the time I'll have an exclamation mark next to my 4G symbol and I can't get any access to the Internet. I tried resetting the phone numerous times (Pixel 8 Pro) and have ensured my APN settings are correct. Any ideas as this is quite frustrating especially if I somewhere that doesn't have WiFi access. 

10
Jakers
Newbie
2 days ago
W
Newbie
WaldyNewbie
asked in Coverage & Network.

No internet connection when phone is connected to 5g

Why would I not have an internet connection whenever my phone shows the 5g symbol?  Once it goes back to 4g I can then connect OK.  I thought iDMobile now supported 5g?

0
W
Newbie
2 days ago
Kevin Hunter
Newbie
Kevin HunterNewbie
asked in Coverage & Network.

5G reception but quality is rubbish

Ive got 5G signal 3 bars and most calls wont connect as if it times out, those that did the quality is so bad i cant have a conversation. Just switched to ID from O2 so hope this isnt the service I expect

4
Pete Davis
Newbie
2 days ago
Callum Maslen
Civilian
Callum MaslenCivilian
asked in Coverage & Network.

Hotspot throttling

Hi, I'm having a problem where the hotspot is throttling the speed to my pc. On my phone I get 5g at about 300mbs consistently but the hotspot is throttling the pc to about 10 mbs. Can anyone help?

2
4
Newbie
2 days ago
4
Newbie
40nm CECHA00Newbie
asked in Coverage & Network.

Hotspot only giving 60-80MB/s yet my phone on 5G has 350-500MB/s

Hello, does anyone know how to get faster speeds when connecting to a mobile hotspot as mine seem unusually low? It seems I’m getting a fraction of my actual speed and I’m not sure why.My actual phone’s speeds are between 350MB to 500MB/s which I consider good, but when hotspot is connected from my PC I’m only getting 60MB to 80MB. Phone: Samsung Galaxy M53 5GID mobile package: Unlimited data/calls/textsPC: Windows 11 Thanks 

3
4
Newbie
2 days ago
Stephen Buss
Newbie
Stephen BussNewbie
asked in Coverage & Network.

poor network!

This network is so poor! So many times during conversations, the person on the otherend suddenly can't hear me, even though we both have perfect signal! Not happy at all!

5
Matthew T
iD Mobile Employee
2 days ago
C
Newbie
curlyparkranger69Newbie
asked in Coverage & Network.

Hotspot IP Changing

Just switched to ID and not noticed this previously.When connected via phone’s hotspot, public IP address of  other connected devices keeps changing while just browsing. This causes connection problems with some banking websites and, ironically, ID Mobile website! This causes these sites to keep kicking me back to their login pages while browsing my account despite cookies enabled.Phone reception appears fine so doesnt look like connection drop-out. Is there something awry with the DHCP leasing or some middleware on the network causing the changes? The IP addresses can cycle through 2 to 4 different ones during a session and sometimes appears to settle down to a single one after about half an hour.Very frustrating

1
Matthew T
iD Mobile Employee
2 days ago
Z
Civilian
Zac PriorCivilian
posted in Coverage & Network.

lack of signal

During this week I’ve been down in Penzance and realised I had barely any signal, being back home within the south west region of Bristol the signal is at one bar 90% of the time weather I’m in or out the house. Is anyone else getting this issue?

1
Matthew T
iD Mobile Employee
2 days ago
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