Coverage & Network.

Hi all 1st of all I'd just like to say please don't be too hard on Id mobile for the disruption & inconvenience that id are suffering at the moment As most of you know that id mobile & smarty piggyback of the 3uk network so if 3uk have issues with there network it effects id mobile & smarty & as I understand 3uk are doing work on the networks & with this bad weather we're having it's not helping the situation ! & I also understand other networks are having issues ! Nothing in today's life is perfect if it was we'd all be happier ppl (don't you agree) We all rely on our mobile phones too much these days I grew up in the world of if you had to make a phone call we had to find a public phone box & if it had been vandalised we had to find the next nearest 1 to us ! (Yes I'm an old git lol) But pls give id mobile a chance there great value for money & when everything's working ok I bet you will all agree it's great value for money ! So please be patient with id mobile I'm sure normal servic

The signal has been bad since I got my phone especially in my home (L16) but never goes above 1 bar in Liverpool. I can make calls but no one can ever hear me as the signal is so poor. Im 100% relying on my WiFi. I've had a new sim with the same issue and my partner who is on the same network is having the same problem. I've complained to customer service a few times and nothing ever gets done - they say they'll investigate but then never follow up. I'm paying for a service that I'm not getting.

When can I expect my id mobile phone to start being able to make and receive calls

Hi there - received my NEW iPhone 15 yesterday on ID Mobile. All seemed straight-forward in setup, but on speaking to 2 people today on the phone, both of them experienced delays in me speaking and them receiving the message. Any ideas? P.S. I phoned my son who was only upstairs to test and he heard me fine with no delay (don’t tell me if somebody is far away there’s a natural delay due to distance lol)

My phone is making calls fine and data but not receiving text messages from some NOT all providers. Two friends are Giff Gaff, one is O2. I can send them texts, they send me and get charged but im not receiving them. I can send and receive from other friends/ family. Done network reset, phone reset etc but nothing working? Im worried im not receiving texts from work/ doctors etc as i have no way of knowing who im not receiving texts from? Anything else you can suggest please?

Hi ID I have recently updated my iPhone to the IOS 18 public beta. One of the features coming with IOS 18 is RCS support on iPhone with android users. As of now ID does not appear to support this feature, do you have any plans to enable this in the future. Thank you.

Hi there - I’m new to ID mobile, and to the best of my knowledge have a signal issue with a transmitter at the end of the street. I live in SE9 South East London. When I am near this mast - the data signal in particular is very patchy. I know its the ‘ID’ network as other phones in my possession on Vodafone etc do not exhibit any anomalies or download issues etc when stood in the same area. Is there any way this transmitter issue can be investigated? Generic data says no reported issues in the area. I’m a new customer / couple of months into the contract and it’s driving me nuts. Thank you!

Whenever I make a call to a customer service centre, they cannot hear me; the connection is terrible. But if they call me back it's absolutely fine. It's not the phone. When I make calls to private phone numbers, I have no problems. Any suggestions as to what the problem might be?? 🤷🏻‍♀️ Thanks

When people are trying to contact me they are getting the default message number not recognised

My mobile monthly payment contract is due for upgrade from 24-03-2025. I would like to know and choose by changing either sim only plan or upgrade the device into ipone 16 plus. Please let me know the monthly cost of both options

On 11th March there was an issue or upgrade to the transmitter in the SO31 area (Southampton). As a result, there was no mobile coverage. Idmobile also wants to increase the price I pay despite not delivering a network. Network performance is generally poor. As Idmobile are in breach of contract what are my next steps to cancel my contract?

Subject: Urgent: No Service Issue After Number Transfer Good evening, I have not had any service since joining. I transferred my number and entered the PAC code over the weekend, which should have activated my service by 10 PM on March 18th. The lack of service is affecting my work, so I need this issue resolved as soon as possible. The current and correct mobile number is. ID Mobile number Thank you. Nicola

Hi, Since Saturday three different companies have sent me OTP’s but none have been delivered, tried multiple times, texts between me & my family send & arrive as normal, anyone able to get to the bottom of it?, have tried Live Chat twice today and it is utterly useless.

Hello! I have been using ID Mobile for two years now and I've worked out where in my house it works best. Since Thursday I have been having issues with my data. It is my main source on connectivity, I have no broadband. The issue is that the places where the data used to work in my house, now do not and I have to wait to be outside of the house to receive a simple message from family. I dont know what is going on. Can someone help me please? I would not like to make any complaints...

I still have no coverage & I am a vulnerable adult that needs access to my phone at all times. I need the contact number to call Idmobile. I spoke to them about 3 wks ago & they said the problem was resolved. I can't find the number i spoke to them on as my phone was set back to factory settings. Can someone please help me.

changed from o2 to ID mobile ( got new iPhone 16 pro max) First sim you sent didn’t work said I had no service the phone was running solely off wifi only. I cannot send any iMessages or FaceTime anyone. I can only use SMS text message not iMessages. Tried all the steps and network resets in settings. You have sent another sim, same problem, tried all the fixes and setting changes still nothing! I have today put this new ID sim into my old phone (iPhone 13 pro max) and everything works fine?? Why does the ID service and network not work in my brand new phone ( iPhone 16 pro max?).

After months and months of very poor signal and data speeds I woke up yesterday with good signal and very fast download speed as if someone had switched a light on couldn't believe it hope it lasts.

First day on ID network. In London and just went for a 15 minute trip to High Street. Everywhere I went saw 4G, 5G with minimum 3 bars on the brand new iPhone 16 series. But, there was no internet or terrible internet. Check the attached image. 5G with 3 bars. And a download speed of 3.8 Mpbs that barely made it. Whats the point of having all those gigs of data but no possibility to use it. Terrible terrible network. Will be moving out shortly unless someone can confirm if there was a problem today?

changed from o2 to ID mobile ( got new iPhone 16 pro max) First sim you sent didn’t work said I had no service the phone was running solely off wifi only. I cannot send any iMessages or FaceTime anyone. I can only use SMS text message not iMessages. Tried all the steps and network resets in settings. You have sent another sim, same problem, tried all the fixes and setting changes still nothing! I have today put this new ID sim into my old phone (iPhone 13 pro max) and everything works fine?? Why does the ID service and network not work in my brand new phone ( iPhone 16 pro max?).

My texts seem to be very delayed. I will sometimes receive a few at a time, like in the screenshot attached. This is making it impossible for me to get into my Facebook account because I have 2fa turned on and can’t receive the code to authorise it’s me in good time.

I have full signal, 5g, and downloaded and app which took 2 minutes and 31 seconds. This seems to be the case if I’m opening an app, opening a web page etc… does anyone have any advice before I throw my beautiful new phone out of the window?

I have “missed call alert” set on on my voicemail settings. The way this is supposed to work is that if someone rings me when I am out of range (or in airplane mode) I should receive a text message alerting me when I am next in range. This used to work but in recent weeks it has stopped working - I don’t receive any text message.

I just can't use my phone in central London. Green park, Piccadilly, Shaftesbury avenue. The phone says I've got 4G or 5G with bars, but Google maps doesn't load, messages don't send, it's just a brick. This is properly poor. It's a brand new Google pixel 8.

Hi, My Google Pixel 9 Pro is suddenly not receiving texts from 2 certain numbers, although I can receive their calls ok. It was working fine on Thursday but not on Friday. All other texts and calls come through ok. I've checked all the settings I can think of. Marie

I have recently switched from EE to ID mobile, the switch was complete yesterday but I have no signal at all since then. I’m having to use wifi. Please can someone assist urgently? I have reset phone