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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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Nikhil P

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Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...

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Article Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer c...

FIXED: Voice calls are not working for some customers

We’re currently experiencing a technical issue that means some customers may be unable to make voice calls. Please bear with us, our technical team is working hard to fix this issue and full service will be restored as soon as possible. While we’re working to restore this function, you should still...

Very poor phone signal 4G

Hi since early last week, 13/09/21 my phone signal [4G] is very poor and sometimes cuts out altogether. Up until then I had no issues although never had a great reception. Is there any network problems in my area my postcode is BA1 6QJ. This is occurring on both my android and my husband’s Apple mo...

Multiple text problem

New IPhone 6 sends texts in triplicate - each text is sent 3 times and tells me that the text is undelivered. Have turned the phone off and back on again, taken sim out and put it back and have reset network settings. Can’t use 7777 - lnog story. Any suggestions/help would be appreciated. Suspect...

Network problems for 4+ weeks

I have a Redmi Note 9 Pro and for the past 4+ weeks I've had data issues. Data is almost always unavailable, I have unlimited data so this shouldn't be a problem. I haven't moved house, I live in the same area. I've restarted phone, changed between LTE and 3G but still having issues. Not ideal when...

not receiving text messages

Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet. It's not the first time too (with other services) all of my settings are enabled, APN settings are correct et...

No incoming communications

Hi, just wondering whether anyone can help with this! Just realised that my phone is not receiving any incoming telephone calls or text messages but I can make phone calls and sent texts. When people try and call me it says number is not recognised. Has anyone come across this before? Thanks

I Have No Service

I don’t get any service anywhere

Consistently poor coverage, Croydon

I am consistently getting poor/no signal in the Croydon/Surrey area. It is noteworthy if it ever gets to 4g. Deadzones are commonplace and mobile data is constantly cutting out. Can anyone help?

Dead zones

I'm noticing more and more dead zones where calls drop. For instance, the A34 from Winchester to Newbury I could be on a call all the way, no problem. For the last few months I can pinpoint exactly where my call will drop and that's about 4 places. Lots of other places I never had any trouble with h...

No service, iD mobile is not listed as an option when manually select network

No service, iD mobile is not listed as an option when manually select network.Ad it has been like this for a while.

poor network when walking

I've only had this network for a week & on two separate occasions from different phone numbers, the quality of the call breaks up when I'm walking. I can hear the speaker but they state call line breaks up & they can't hear me. Once I stand still, everything is fine.

SIGNAL PROBLEMS

I have had an ID sim card for a number of years and have never had a problem. Recently I had to switch to a new phone and now I cannot get a signal when at home. I know for a fact there is no problem with coverage as two other family members who also have ID sim cards are not experiencing and proble...

sms failed to send message, but was actually sent duplicated

Hi. I have a weird issue with SMS sending. When I send an sms, I will sometimes get a response as saying that the message ‘failed to send’. However the recipient however will receive the message three times. This doesn’t happen every time, and seems to happen only to specific recipients. I have trie...

reception is poor

Hi I just wondered if anyone has really bad reception . I always have like half a bar. It's always breaking up .

RCS Messaging - Android

So I received my new Oppo X2 Pro last week and got all set up with my number transferred across. Yet message s were still coming through on my old phone. I discovered that in the messages app, in settings under chat features I had chat features enabled which says use WiFi or data for messaging where...

Getting help with poor coverage

Hi, how do I speak to someone or make a complaint about the poor coverage for both calls and Internet?

Messages not sending

Messages to one number are not sending - I have a rotating circle against the messages. I can receive from this number, and can send and receive to/from other numbers. This number is not blocked by myself or by the other number.

poco f3 5G

Hi everyone,Been with Id a few years now,seen the email regarding 5g and checked my area to find that I could get it.I've invested in a Poco F3 5G handset and it seems as though it's not a supported 5G handset, I didn't even realise it would be an issue.I've read other people that are still able to...

Wifi calling Samsung J6+ 2018

My phone is a galaxy J6+ model 10F/DS which I purchased in early 2018. Does the network support this phone version for WiFi calling?Thanks

poor connection speeds

Hi I live in chester-le-street dh2 area.I noticed a month ago that some work was carried out at my local mast.Since then my connection speed is virtually non existent I used to get 10mbs minimum now I'm getting 2mbs maximum.I'm left paying for a virtually unusable service now.Hope you can help I don...

Video occasionally stops but audio continues streaming from Amazon Prime or Netflix via Fire Stick

Anyone experienced video stopping but audio continues while streaming from Amzon Prime or Netflix? I don’t use casting or mirroring but hotspot to the firesttick. Signal level and quality at the firestick are both very good with data rates of roughly 100 Mbps on 2.4 ghz and 240 Mbps on 5 ghz Also...

no service on my phone

I have tried resetting my phone and taking the sim out. Phone not working

signal problems

Hi I have had no signal today is there an issue.I live in Chipperfield, Hertfordshire Hope you can helpSusan

4g to 5g

the top offer from Carphone warehouse once added to basket states 4g sim offer but I assume it will be 5g no mention of the extra 8gb .Anyone taken this offer? id mobile cant help as its not there offer. Carphone the same as the person I spoke to couldn’t help.

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