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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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Nikhil P
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Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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1088 Topics

Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Coverage & Network

Wi-Fi Calling & 4G CallingF.A.Q.

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…How do I get Wi-Fi Calling?1. Check that your phone is compatible.Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:Apple Phones:Apple iPhone 13 Apple iPhone 13 Pro Apple iPhone 13 Pro Max Apple iPhone 13 Mini Apple iPhone 12 Apple iPhone 12 Pro Apple iPhone 11 Pro Max Apple iPhone11Pro Apple iPhone11 Apple iPhone 12 mini Apple iPhone 12 Pro Max Apple iPhone 5s Apple iPhone 6 Plus Apple iPhone 6 Apple iPhone 6s Plus Apple iPhone6s Apple iPhone 7 Plus Apple iPhone 7 Apple iPhone 8 Apple iPhone Plus Apple iPhone SE Apple iPhone SE 3rdGen Appl

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Emil
iD Mobile Employee
2 months ago
J
Newbie
jm3463Newbie
asked in Coverage & Network

Not able to send messages/receive some after joining ID and switching old number over

2 days ago I received a new phone, and sim. I sent the PAC code to ID, and the switched occured today for which I received confirmation through text. Following this, I have encountered a number of problems.On sending any texts (not imessage), I get an undelivered notification on every message, but the person I send it to advises they have received said message between 3 to 6 times (I only send it once, and it tells me undelivered).I am also not receiving verification messages. I tried to login to whatsapp, and on the verification call and text part, it does not arrive. Likewise, I can’t add my switched number to my iphone as I never receive the verification code. Therefore can’t receive texts or calls via my number (excluding icloud email).I’m going to give it a few days to try and resolve this issue, however the lack of customer service and these issues mean I think I will be returning the phone within the 14 day cooling off period.If anyone could offer any insight or assistance I’d b

10
Kash
iD Mobile Employee
8 days ago
J
Newbie
Jonty SoperNewbie
asked in Coverage & Network

Voicemail notification alert

Afternoon all.Does the iD mobile network issue voicemail alert notifications when a message is left?I ported over to iD from EE a good few months ago and it only recently became apparent that when I receive a voicemail my phone (Android) doesn’t notify me.  A follow-up chat session today saw an agent tell me iD do not have this alert service.  Is this true?SMS text alerts work fine if I enable this.  It’s not a problem per se, just a bit odd and unexpected.  A chat session yesterday saw an agent create a ticket for me to have the porting-in checked, and swiftly closed as the port work was deemed all good.  I had a ticket raised after reading another forum post with the same problem, where someone from iD had suggested it.Just curious.  I don’t get many calls so not many messages, so it’s not a problem as such.Jonty.

18
J
Newbie
1 month ago
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