Coverage & Network.

Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for?

I’ve had no signal anywhere in my areas for 2 days now. Unless I’m connected to WiFi I cannot make or receive calls, WhatsApp or go online. How can I get this looked at as this is ridiculous and I need to be contactable when out for my children. I’ve tried the sim in another handset and it’s still not picking up signal in my local town yet other sims work in my phone.

I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me. I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine. However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem. It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

I use an iD Mobile sim in my router and I am frequently getting a ‘No internet’ warning. I have access to another router, on a broadband connection, which if I connect to I have no issues. So it is not my laptop. I have just been travelling around north Yorkshire with it for the last 10 days with the router and no problems. Now I am home, in Hadlow Kent, I am having problems again. If I reboot the router it reconnects ok for a while and then stops. I have checked the profile and that is correct. The website shows no issues in my area - so what is going on. Could it be congestion on the transmitter as it used to slow down on football match days, now it just stops. The router shows an upload speed but no download speed and it shows a full signal strength.

No network coverage all day. Can't make or recieve any calls or use Internet outwith my home and wifi. Getting so sick of this network and im only 6 months in. Checked area coverage and apparently it's good so ?? How can that be correct.

No network coverage all day. Can't make or recieve any calls or use Internet outwith my home and wifi. Getting so sick of this network and im only 6 months in. Checked area coverage and apparently it's good so ?? How can that be correct.

Over the last three days I can't get a proper internet connection at my home address. I've been with Three for 10 years and never had a problem with this. It works elsewhere perfectly fine. I've checked the coverage and status and it's telling me that everything is ok. Thanks

Caller cannot hear me on 4G but fine on WhatsApp

I took out a 24-month contract with ID Mobile via Carphone Warehouse around 12 months ago, which included both a handset and SIM. I’ve recently moved house to a new area, and since moving, I’ve found that the mobile signal at my new address is extremely poor — I have no usable signal indoors, and even outside, it is unreliable. I am now unable to make or receive calls, send texts, or use mobile data unless I am connected to WiFi. When I check the three coverage checker, it confirms that this level of poor service is standard for my area and not due to any temporary fault or maintenance issue. I understand that signal can vary by location, but I do expect to receive a basic level of service from a mobile network, and in this case, I am receiving none. I'm not sure what to do. It feels very frustrating having to pay each month when ID Mobile can't provide the service in paying for. Any help on how to resolve this.

Hi, I have an android Huawei P20 and over the last few weeks I'm no longer receiving sms or calls. I can make calls, but it never connects on the first attempt. If I restart my phone I get a flurry of sms, but they stop again. Any ideas?

Hi, I have just purchased a new iPhone 16 from ID. I can’t access the internet without WiFi. Grateful if you could advise.

iPhone SE 2020 Signal was storming in any room in house for several years never had an issue. Then in around late 2024 my local cell mast which is a couple of blocks and visible from at least two upstairs windows, was switched off (according to third party web site) anyway this coincided with the signal dropping to one bar and phone being unusable on ground floor and patchy on first floor. A few months ago a new larger mast replaced the original and I assumed the previously great signal would resume. It never has and is just as bad. The guys installing the mast told me it would carry all networks including 3 but things haven’t improved. The mast is at Slaidburn Crescent and my postcode is PR9 9UP Im considering moving providers because of the above because I really rely on the phone a lot and it’s such a nuisance having to go upstairs and stand next to a window just to be heard. I tried contacting 3 who just sent me a link to their coverage map as well as contacting ID who haven’t actually helped or given me any answers or reassurance that thing will improve in the near future.

I’m getting the worst coverage I’ve ever had on a mobile. I’ve been with ID Mobile for a while and I’m constantly losing calls, and the data coverage is awful. I’m stuck in a 24 month contract because the IPhone 16 Pro Max was included. Pretty pointless phone with the lack of coverage. It would be nice if I could contact ID Mobile but they have no customer service number, and even if they did it would probably drop out. Any ideas why the network is so bad?

My phone signal works pretty fine for the most part, but it drops when when I’m at my new place, usually when the train goes past. Pretty close to an overground train station and I hear the train immediately every time the signal drops! I use hotspot for most things so it’s pretty frustrating having to constantly reconnect! Anything I can do to prevent this?

I have ID mobile esim in a pixel 9 Pro. When I first had it the network coverage didn't seem quite as good as my previous provider, however, over the last few weeks coverage seems to have got steadily worse to the point that it is almost unusable and I'm having to have several attempts to complete a phone conversation. This is both normal phone calls and WhatsApp calls. I previously had three mobile and so didn't anticipate any change in network coverage. It was noticeably not as good when I first started with ID mobile but has been really poor for the last couple of weeks. This has been both at my home address and local area and the area in which I work which is 15 mi or so away postcodes, gl5 and gl51. Can anyone help? Because I'm on the verge of having to have a second phone it is so bad.

my wife and I have IDmobile sim and recently visited Spain, ID mobile did not work for us there , could not make calls, text and no data. Reset network, activated roaming on network and on phone but did not work , we were forced to buy esims. disappointed either service and thinking about getting another provider.

I use my mobile for business calls every single day, and my 50 mile each way journey is the same route, using some of the busiest roads in the country (M4 between junctions 12 - 10 & other nearby major routes)...yet for 90% of the journey I cannot use my phone due to the horrendous signal failure that results in me having to keep ringing people back time and time again - it's embarrassing, unprofessional and I end up losing over 2 hours of valuable time per day. I have tried every option available of advice given, and nothing is working, and i am at the point of jacking in this contract with iD and going to another network that's going to give me better and more reliable signal, because I cannot afford to be losing out on work due to this. How can I get out of my contract? Because iD is not providing me with the service I need.

I changed jobs a few months ago and now work in the GU35 postcode area on an industrial estate. There is almost no mobile phone signal (on any network). With the merger of Vodafone, Three and iD, any chance that things will improve in my lifetime - and ideally within the next few weeks? It’s pretty poor that in an area picked for housing expansion with new houses going uo all over the place, there is almost no signal for a mile or so. Someone at work mentioned the presence nearby of an aerial testing site which may mean that no mobile phobne signals are allowed…. is this true? WIsh I had known this before accepting the job offer…..

Had barely any service for days now. Works temporarily, and only very slowly. Life has become painfully tedious because I use my phone to tether my TV and PS5 and I’m unable to right now. You’ve consigned me to the misery of terrestrial TV :(

Second time this month I've received a call/text about me calling random numbers. However, I know for sure I did not make these calls. Does ID have any phone number protection systems in place so my number cannot be stolen for fraudulent activity? I want to enable caller ID authentication or any existing spoofing protection. Please advise.

Will the ID signal get better with the 3 and Vodafone merger

Having trouble phoning out and receiving them I've a G5 phone and been told not good in my area How do I get around this problem Lyndhurst Parry Cf453bw

I can no longer connect to a UK landline, mobile to mobile is working fine, does anyone know how to raise a support call ?

Hello, Over the past 2 weeks I’ve been experiencing very poor network coverage (including data connection) at my location. Until recently the signal was OK, not 5G but usable. But now it’s either extremely slow or drops out completely. This is causing real issues, especially with calls and mobile data. The location hasn’t changed, neither has my phone or SIM. The problem seems to be with the network itself. Could someone please check if there’s a fault, maintenance or reduced coverage in my area? The postcode is: WV10 7FH. Would appreciate a response and a fix. Thank you.

My iphone is unable to connect to any uk landlines