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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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Nikhil P
Rank
Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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1105 Topics

Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Coverage & Network

Wi-Fi Calling & 4G CallingF.A.Q.

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…How do I get Wi-Fi Calling?1. Check that your phone is compatible.Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:Apple Phones:Apple iPhone 13 Apple iPhone 13 Pro Apple iPhone 13 Pro Max Apple iPhone 13 Mini Apple iPhone 12 Apple iPhone 12 Pro Apple iPhone 11 Pro Max Apple iPhone11Pro Apple iPhone11 Apple iPhone 12 mini Apple iPhone 12 Pro Max Apple iPhone 5s Apple iPhone 6 Plus Apple iPhone 6 Apple iPhone 6s Plus Apple iPhone6s Apple iPhone 7 Plus Apple iPhone 7 Apple iPhone 8 Apple iPhone Plus Apple iPhone SE Apple iPhone SE 3rdGen Appl

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Emil
iD Mobile Employee
3 months ago
Jordan Barlow
Newbie
Jordan BarlowNewbie
asked in Coverage & Network

Data Roaming

I know that the primary reason for using data roaming is when your travelling abroad.I have poor signal using my ID sim card where I'd constantly have full bars with my previous provider.In my phone settings I've enable data roaming and under the select network operators manually setting more UK networks have popped up.Does this mean If I set it to automatic that I can use other UK network operators in areas that I'd otherwise have a poor signal with ID, if so would this incur additional charges as UK is not listed within the band 1 or 2 countries list.Or is data roaming strictly for abroad and has no effect within your own country?Had 4 bars with EE and now I have 1 bar in pretty much every location, this is a brand new sim/handset with a transferred number so possibly a faulty sim? 

2
Rory
iD Mobile Employee
10 days ago
T
Newbie
TStorer42Newbie
asked in Coverage & Network

Not registered on network

Been a customer for 2 years with no problems until 4 days ago when my lg g6 showed emergency calls only. Tried the sim in different phones but same problem. Called ID who said technical services would be in touch in 48 hours, they weren't, so called again. I'd recently upgraded, so I had a new unused sim, was told to put it in and they activated it, but 2 days later I'm still not registered on the network. Like most people I depend on my phone for business and family communication. My son fell of his bike and was unable to contact me. By the way he has an ID sim which works fine. I see that I'm not the only one to have this problem, I'm looking for a more reliable network now, but just wondering if anyone knows what's going on ?

2
Tom
iD Mobile Employee
16 days ago
Kruizinga
Civilian
KruizingaCivilian
asked in Coverage & Network

Last two days unrealizable network coverage

I have been with ID for a few months and been really happy, network is okay. I seldom see 4G on the bar and it often just shows H+ but speed seems fine but I did wonder about that.   However, the last two days all of a sudden the network is terrible, especially at work ( CV34 4AB ), network should be pretty good according to the network checker. I often only have Emergency calling then it’s okay then gone again.   I have a Pixel 3A and tired to following:RestartedReset  Network Setting (losing stored WIFI passwords and Bluetooth paired list :( ) Checked ID access point: Seems okay according to a list I found on here. Checked condition of the simcard, seems fine I have not yet tried the sim in another phone but is there anything else I can try for now?  

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A
Legend
1 month ago
J
Newbie
jm3463Newbie
asked in Coverage & Network

Not able to send messages/receive some after joining ID and switching old number over

2 days ago I received a new phone, and sim. I sent the PAC code to ID, and the switched occured today for which I received confirmation through text. Following this, I have encountered a number of problems.On sending any texts (not imessage), I get an undelivered notification on every message, but the person I send it to advises they have received said message between 3 to 6 times (I only send it once, and it tells me undelivered).I am also not receiving verification messages. I tried to login to whatsapp, and on the verification call and text part, it does not arrive. Likewise, I can’t add my switched number to my iphone as I never receive the verification code. Therefore can’t receive texts or calls via my number (excluding icloud email).I’m going to give it a few days to try and resolve this issue, however the lack of customer service and these issues mean I think I will be returning the phone within the 14 day cooling off period.If anyone could offer any insight or assistance I’d b

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Kash
iD Mobile Employee
1 month ago
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