Coverage & Network.

My old number switch was completed about 2 weeks ago, when I call iPhone or Android it correctly shows the number I brought with me I I text my sons iPhone it correctly shows the number I brought with me. However when I text my wife's android phone it shows the number I was assigned from ID. I've reset network settings about 50 times, rebooted the phone and toggled airplane mode switch about the same amount. 

Hi.i've got samsung s23 ultra.My signal is really bad since i've paid my phone off,it went that bad-i cant even ring or text when ever i really needed,never mind internet, its terrible.i dont know what shill i do couse i rang them up couple times and explained my situation all they did is changed my sim card twice but that doesnt help ,i still cant use my phone like satnav when i need to drive it really puts me down i feel lost .My contract is for 24 month so i cant even cancel it .please help !!!

Every-time i try to log into Three WiFi  on London underground, I always get a message “ Please Insert a valid USIM card? Any help would be appreciated 

We've noticed a drop and in places a complete loss of signal. How do we report this and get it sorted? Area: between LU2 and AL5.

Hey I joined a few months ago and it showed good coverage for my area, but I’ve noticed it’s really bad no internet dead zones I have to walk down the street just to make a phone call where do I stand in leaving 

My phone has not been working since Thursday. It does not allow me to connect a card from any network. It is definitely unlocked. The SIM card inserted into another phone does not work. I am writing to you for the second time. This is not serious. I have a lot of stress because of this and problems with doing my job. I have been to the service, contacted Apple and EE, and no one sees a problem. It was noticed that ID Mobile indicated that the phone is lost or stolen. This is a lie. I am its owner, and I always have. Please remove the fault immediately. If not, please provide information regarding the termination of the contract due to your fault.

Hi there, I have an iPhone 13, it is working well!  unfortunately my iD internet has stopped working, I can make and receive calls. This started on Friday evening.  im currently using my neighbours WiFi as I don’t have WiFi!

My web browser says "safe search is locked" how do I unlock it, this has only happened recently and I dont understand why.

Hi last few days internet slow down from 300mbps to 1-2 mbps I think maybe problem with my phone I reset same story and my other 2 phone slow to. I have 3 network mobile internet and same story. There any issue with network in Leicester le28 area? 

Both of my kids phones will not work outside of the house or less on Wi-Fi despite there being an Internet they still cannot ring me or text me or receive anything it says that there’s no Internet on their phone yet on their contract there is no Internet left

Hey,What options do I have to get this issue fixed?I can’t try another phone as the Help Hub suggests as I don’t have another compatible phone. (Though, this phone has been working perfectly on another network for months.)Thanks for any help, Andy

Even where there is excellent coverage I still miss calls or are not able to make them. I get the error "you are not connected" or something like that.I think I'll have to go back to EE if this carries on.

Hi, from a week a have masiv problem with network. My data is on 1000gb and my Internet some times ewent can open one page.  Could you view it please. Thanks 

Hello,My Internet and calls keep stopping,  been happening for 3 or 4 days now 

Way, I can't get a network connection.

I was just wondering about what the contract covers in terms of if I were to make a phone to someone say in Ireland?

This is really terrible service, we were on the motorway using apple maps yesterday when it dropped, but us in a terrible situation. I was hoping it would be back when I woke up today, I’ve had no direct communication or timescale on when this might be fixed or what the issue is. Really poor. 

Yesterday travelling through France my wife and I lost all data roaming. Both of us with ID mobile. There was no text or mail sent when service started about 5 hours later. Pretty poor customer service. Seems like there are often issues with roaming. Going to have to look to move.

Mobile data is extremely slow and unreliable. Tried switching eSim on/off, reseting network settings, tried setting APN, restarting phone, airplane mode on/off. Nothing changes. Seems to go up temporarily but immediately throttled again. During the start of the test it will go up to maybe 15-20 then immediately drop below 1. Strong connection at 3/4 bars, so that is not the issue. The 5g speed is amazing but it rarely connected to 5g. I have switched my old number over (yesterday transfer completed) , not sure if this affects anything but right now I'm looking to return and go with another network.

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here. This is the message i am getting from ID mobile and have been since March / April in the area of PE20 3QU does anyone know when this area will be fixes by Three Thank you Gary

Hello, I'm not receiving text messages from Nationwide building society specifically the one-time passcode to log into their banking app. I have spoken to Nationwide and they logged an IT incident. On investigation the IT department found that the text messages were being sent to my phone, however they were not getting the ping back to say it had been delivered.Please help  

Data speed drops often, even when the phone shows full connection. When running speed checks, it shows speeds between 1 and 9Mbps, where it normally is much higher.I’ve tested with several devices, and restarting the devices doesn’t help. I also tested the devices using a different provider, and then they have full speed.I have unlimited data so it’s not because I’m out of data, I can’t figure out why the speed keeps dropping.It happens at random times during the week and have been going on for weeks.

I work in Wigan town centre and there doesn’t seem to be any indoor signal at the moment. I first noticed this around 4 weeks ago and having checked the coverage map it now shows that is the case for 5G but that 4G should be indoor and outdoor.  I have been an ID mobile customer for just short of 12 months but have not had issue until now, and was previously a Three customer for over 10 years without any coverage issues. My phone is just showing zero bars until you force it to reconnect by toggling airplane mode or switching off and on.  A few of my colleagues are also on ID and have the same issue so it is not my phone but evidently an issue with the network. It is also an issue in other buildings in the town centre so not just my workplace. Could you let me know whether there is anything affecting the network in the area and how this can be resolved?

I've noticed that my data seems so randomly cut out and give me no service for around 5 minutes, when I've had service in that same location before. Some of the time I get data from my SIM card, but most of the time I'm left offline due to me having full bars, then a second later none and being left like that for a moment. I was just wandering if this is a location issue or an issue with my SIM? Another person in my family is experiencing the same issue.

Please fix this issue, this is unacceptable.