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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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Nikhil P

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Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...

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FIXED: Voice calls are not working for some customers

We’re currently experiencing a technical issue that means some customers may be unable to make voice calls. Please bear with us, our technical team is working hard to fix this issue and full service will be restored as soon as possible. While we’re working to restore this function, you should still...

Article Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer c...

bad signal and drop out

Both I and my husband (different types of handsets) have poor phone signal in a good 3G and 4G area. The calls drop, the reception is poor, sometimes we miss calls - the phone doesn’t ring but we get notification of a missed call.Our postcode is CO3 area.Please advise us what we should do to rectify...

Poor network coverage at home

I have recently joined ID but since then I am getting very poor coverage at home. Signal strength is only one bar and very rarely it goes to double bar. Is this the quality of coverage I should expect going forward? If so I will be forced ro choose other network.

Person who called or I'm calling can't hear me

For about the last week calls i make or receive, the other party can't hear me. It takes several attempts before getting a connection that works. I live in Belfast.

Not registered on network

My phone has been out of action for weeks. I've been getting a message at the top of my screen stating "emergency calls only", I try to make a call but I keep getting "not registered on network".I’ve been using my phone for over a year with no problems, suddenly this happens. I upgraded my plan from...

coverage in north london terrible

Hardly any connection to the internet with id other friends with virgin in the house have no problem ?id use to be ok but this last three weeks can hardly use my internet on my phone ? Anybody else have the same issues

Poor data connection...what is the solution?

The WiFi reception is extremely poor at home and also when I’m travelling often and using Sat Nav.

Text messages not being received

I am not receiving all of my text messages what can I do?

People unable to contact me by phone or message

Hi, I have had several people unable to send me a message, or call me when I am at home. This happens if I am using WiFi calling or 3G/4G.One sending a message they get an instant response to say that the message has failed to send, and are unable to leave a message on my voicemail when they call. ...

very slow internet from 2years

It is 2 years now my sim gives me slowest internet speed sometime poor signal too. although three mobile sim on same dual sim mobile has better speed . even on my wife's phone with three sim it is 5 times faster . and EE is supper fast on her dual sim . do id has some deal with its provider to thro...

My calls arent connecting

I am on a SIM only contract. Unlimited calls & text messages. I changed over to this contract in July 2020. Over the past two days when I make a telephone call, the other persons phone rings but when they answer neither of us can hear anything nor speak. I can hear no ringing tone nor connection...

Unable to send text messages

Hi, I have a an iD sim for more than a year without any issues but since about a month, i am unable to send out text messages. Receiving text messages & making phone calls seem to work fine. I have performed following steps already as suggested by the support. Confirm the SMSC number to be correct...

calls dropping it not connecting

I'm having issues making calls. Doesn't appear to connect, but the receiver's phone is ringing briefly and then stopping. It does not appear to connect on my side and just drops. I have v true WiFi and non WiFi calls. My phone frequently drops incoming calls for no apparent reason ( not coverage). T...

Can’t make calls, texts or use my mobile date.

The past week I’ve been unable to make calls, send texts or use mobile data. Yet I can receive calls and texts. Tried changing the APN settings with Id on live chat to no avail, who then suggested I take it to a shop. Took it in today, they said probably a duff sim, so done a sim swap there and then...

Sorry, your service does not allow access to this number

PLEASE can someone answer this message for me. I work for a charity supporting vulnerable and elderly people and I am regularly being cut off during phone calls using my ID mobile SIM. I will be mid way through a conversation and suddenly hear three beeps and hear a recorded message saying “sorry...

no service today in SW london?

Today i have only a very weak/intermittent service in the KT16 post codeusually the service is reliable, but today it is unusable ( i’m having to tether to my vodafone to post this !)ive rebooted and the problem persists…. HELP!steve

Cant make or receive calls

When I try to make a call it says 'Your service does not allow this'. Also cant receive calls however can send and receive texts. This problem started about 2 weeks ago. Have an Android phone and it's worked fine for 2yrs. Any solution?

service does not allow access to this number

My phone keeps cutting off, stating the above error message. It happens at various stages throughout a call and to differenttypes of numbers.

id mobile signal getting rubbish

Hi been with id for years and always been a good signal but lately the service has become unbearably crap ....why is that ?You really are going to loose me as a customer soon ...never been so crap

poor signal and very bad service from ID

Questions not published and no attempt to contact me. Bad signal everywhere I go and internet very slow or nonexistent. Please publish and respond or officially requesting letter of Deadlock for ombudsman.

the person you are calling is on another line

Hi , my mobile works perfectly most of the the time, except some times when my parents call me (they are on Giff Gaff network) they receive an odd message that I’m on another line, and I don’t hear the phone ringing. Other people don’t have this problem. Any suggestions how to fix this ?

no iD signal

I have just changed to a sim only contract with iD having been with them on a monthly phone contract for 2 years. My account says I am set up and have still got my original number, but at some point I have lost the iD signal and the ability to make and receive phone calls. Any ideas?

signal strength

After my signal failed completely 10 days ago (for 6 days!) the signal is now only 1 bar. Incidentally having reported the signal failure I haven’t heard anything back about why or what was being done about it. Frankly I am looking around to find a more customer friendly supplier !

Mobile data not working and 1 bar signal

Hi I joined Id mobile over a week ago. The past 2 days I’ve had one bar signal strength and mobile data is not working. Text messages are also failing to send. Phone calls seem okay at the moment. Unless I am on wifi I have no internet. Any help please?

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