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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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Nikhil P

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Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...

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FIXED: Voice calls are not working for some customers

We’re currently experiencing a technical issue that means some customers may be unable to make voice calls. Please bear with us, our technical team is working hard to fix this issue and full service will be restored as soon as possible. While we’re working to restore this function, you should still...

Article Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer c...

network down?

for two days i have been unable to send/receive texts, call people or get on the internet (only my home wifi). Has the network been down?

Signal booster?

Hello, i get NO mobile signal in my house (on any network). Does anyone know if the NEC Three home signal booster is compatible with an ID mobile contract- as ID mobile uses the THREE network? Many thanks, Vikki.

not receiving text messages

Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet. It's not the first time too (with other services) all of my settings are enabled, APN settings are correct et...

I can’t make or receive calls

I can’t make calls or receive calls, when I try to call out it won’t even ring and says ‘call failed’. I found this out while trying to ring 999 (luckily my mum was with me and was able to call on her phone - she is also with iD) but when someone calls me it rings on their end and eventually says th...

Slow internet

Hello I've been with id mobile for a couple months now on an unlimited data plan and I'm finding it incredibly poor so far. On speedtests I can get as little as 0.07/mBps(bits not bytes) or on a good day 0.14/sec Either way this is unacceptably slow and has never improved over the 2 or so months I...

4g issues

My 4g is not working at all it comes up NO SERVICE and I can not call text or receive it’s been like this for 2 days now I have had the phone for 2 months and I need it as I am waiting for a call from work and i don’t know if I got it through yet.

Wifi calling support

Does ID Mobile support the Oppo Reno4 Z with wifi calling please?

No signal inside or outside unless using wifi calling

I have no signal at all inside or outside my house unless I am connected to WiFi and it's saying no service even when connected to WiFi. I had to swap phones from my Samsung Galaxy S20 to an Huawei P20 Lite as I had smashed my LCD and not prepared to spend £300 to fix it, my Huawei was on ID as it w...

Poor Download Speed / slow 4G

Hi everyone. I’m not all that familiar with mobile data. I have an ID mobile sim and my wife has a virgin mobile sim. Using fast.com, my average download speed is ~1 Mb and my wife’s is ~12 Mb in the same location (home). Is this simply due to virgin mobile having better signal at our home? I woul...

People unable to contact me by phone or message

Hi, I have had several people unable to send me a message, or call me when I am at home. This happens if I am using WiFi calling or 3G/4G.One sending a message they get an instant response to say that the message has failed to send, and are unable to leave a message on my voicemail when they call. ...

Multiple text problem

New IPhone 6 sends texts in triplicate - each text is sent 3 times and tells me that the text is undelivered. Have turned the phone off and back on again, taken sim out and put it back and have reset network settings. Can’t use 7777 - lnog story. Any suggestions/help would be appreciated. Suspect...

Not registered on network

My phone has been out of action for weeks. I've been getting a message at the top of my screen stating "emergency calls only", I try to make a call but I keep getting "not registered on network".I’ve been using my phone for over a year with no problems, suddenly this happens. I upgraded my plan from...

service does not allow access to this number

My phone keeps cutting off, stating the above error message. It happens at various stages throughout a call and to differenttypes of numbers.

bad signal and drop out

Both I and my husband (different types of handsets) have poor phone signal in a good 3G and 4G area. The calls drop, the reception is poor, sometimes we miss calls - the phone doesn’t ring but we get notification of a missed call.Our postcode is CO3 area.Please advise us what we should do to rectify...

Poor network coverage at home

I have recently joined ID but since then I am getting very poor coverage at home. Signal strength is only one bar and very rarely it goes to double bar. Is this the quality of coverage I should expect going forward? If so I will be forced ro choose other network.

Person who called or I'm calling can't hear me

For about the last week calls i make or receive, the other party can't hear me. It takes several attempts before getting a connection that works. I live in Belfast.

coverage in north london terrible

Hardly any connection to the internet with id other friends with virgin in the house have no problem ?id use to be ok but this last three weeks can hardly use my internet on my phone ? Anybody else have the same issues

Poor data connection...what is the solution?

The WiFi reception is extremely poor at home and also when I’m travelling often and using Sat Nav.

Text messages not being received

I am not receiving all of my text messages what can I do?

very slow internet from 2years

It is 2 years now my sim gives me slowest internet speed sometime poor signal too. although three mobile sim on same dual sim mobile has better speed . even on my wife's phone with three sim it is 5 times faster . and EE is supper fast on her dual sim . do id has some deal with its provider to thro...

My calls arent connecting

I am on a SIM only contract. Unlimited calls & text messages. I changed over to this contract in July 2020. Over the past two days when I make a telephone call, the other persons phone rings but when they answer neither of us can hear anything nor speak. I can hear no ringing tone nor connection...

Unable to send text messages

Hi, I have a an iD sim for more than a year without any issues but since about a month, i am unable to send out text messages. Receiving text messages & making phone calls seem to work fine. I have performed following steps already as suggested by the support. Confirm the SMSC number to be correct...

calls dropping it not connecting

I'm having issues making calls. Doesn't appear to connect, but the receiver's phone is ringing briefly and then stopping. It does not appear to connect on my side and just drops. I have v true WiFi and non WiFi calls. My phone frequently drops incoming calls for no apparent reason ( not coverage). T...

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