I was in Sandsend near Whitby yesterday. No coverage.  I did a manual search vodaphone was available but access was forbidden.  I am guessing things have not been upgraded there but all the other networks seemed fine.

In the past few months I've been missing several calls from NHS. They are calling but my phone doesn't ring, calls don't appear as missed calls either.Please help! 

When will my network start work again 

When will my network start work again 

Using an e-sim but got a message saying sim 1 not provisioned and I cant send text messages. Had the phone a year already and this has only just happened following an update. 

I’m unable to call Plus 44 numbers from Europe. My plan should cover this.

Have now had no coverage in my area for last 4 days, coverage checker just states working on it, not really good enough! No updates at all...

I’ve had a samsung s23 fe contract for 18months already, it’s has unlimited everything and is for my child . It never seems to have service and the data never works when my child is outside, only works with wifi in the house. Tried resetting and all the advised things and still have the same problem. I have my own contract also, an iphone SE which works fine, how does that happen when its the same network? Its a physical sim. 

Hi.I am having issues with data in my area.My phone says im connected to 5g, and I have 4 bars signal, by browsers won't load and apps say no connection to the Internet. Is this an issue youre aware off and is there a fix?

Has anyone else got an issue with calls not going to Voicemail? I first identified this issue yesterday (02.09.25). When calling an iD Mobile number, it rings but instead of going to Voicemail, it just times out and says 'Sorry your call cannot be connected'. I have tried this on 6 different iD Mobile phone numbers (as all of my family are on the same network), so it's not a problem with just 1 number. Also the phones are in various different UK locations (Filey, Skipton and Huddersfield) and all have the same issue. I went on chat last night and was told it was network congestion that would clear at 23:59 but it hasn't as the same thing is still happening now at 19:15. Any idea how you report a fault to iD?Interestingly, trying to call a number where the phone is switched off, it DOES go to voicemail....

Please help  My area states clearly EXCELLENT 4G coverage Both indoors & outdoors, however this last 3-4 weeks or maybe even longer, there has been only 1 bar which has meant that even calls cannot be made!  The issue with this is when the WiFi in my house goes down I cannot contact anyone,  I have a disability and am on priority registers for Gas, Electricity & other services - I keep getting satellite only come up, my carer also has ID mobile sim and he too has had same problems at my home, I would expect a drop off indoors maybe a little but outside used to get a full 4 bars now everywhere within walking distance is either 1 bar or satellite only- so it can’t be useda short time like a few days I could understand but as it’s my only form of communication and I’ve recently been in hospital it’s been almost impossible to make & receive calls from anywhere in my area! We have tried resetting phones but nothing changes - my phone is iPhone 15 pro max , carers is iPhone 13 Pr

I am on holiday at St Lucia and I am wanting to use data what is the best and cheapest way of doing it through ID MOBILE? I have accidentally already spent a lot of money on my first day. 

Hi everyone, I’m currently on a three-day trip to Belgium. My plan includes roaming here at no extra cost, and everything worked perfectly for the first two days. However, my mobile data has suddenly stopped working today. Has anyone else experienced this, or does anyone know a fix?

I have 4 sims, 1 for each member of my family. the phone range from an old Samsung S8 to an Iphone 15 pro. Where ever any of us go, the signal is mostly 1 bar (displayed by the phones) somethimes it has full bars untill we actually try to use the phone for calls or internet then it drops away and becomes unusable.This has been getting more prevelant over the last year to year and a half. ID says the signal is fine, but it’s really not. What’s the solution? ID don’t seem to care.

i got my uograded phone, i set it up, mobile data will not work and i need it now for work

I need proof of call history 

I would like to esclate a complaint. Your support channels are absolutely horrendous and I thoroughly regret using uour services.Myself and my partner both have separate contracts with yourselves. Both of our phones have suddenly dropped off of the network. We have worked with support multiple times, followed all of their steps. Been in to currys 4 times now, had our sim cards exchanged and we are still unable to connect to the network. My partner is 9 months pregnant and we are waiting any day for a hospital appointments that we can't receive because no ody can get hold of us.Nobody will take our issue seriously, with everyone stating the network status is 'excellent'. It clearly is not. Something in our area has changed and we have no access at all. If it was just me, I would accept maybe its an issue with my device, this is both of us.You are not providing the service either of us are paying for. I will be getting in touch with trading standards, I would prefer someone just actually

One of my SIM cards is currently with smarty, I assume (both on three) I should expect to get the same sort of signal and speed coming over to id mobile?

Hi my sim not working 

Hi I am having trouble with coverage please can you assist me? 

iPhone 16ios 26.5.2helpmy phone is not receiving in coming calls (phone will not ring but informs me I have missed a call) and will not make outgoing calls via normal callingIf I use WhatsApp it’s fine I have gone through all the steps listed out previously on another thread but none are working This is has been happening now for about 3 or more weeks 

I’ve increased my plan to allow me to access the internet on my Google TV.  With hindsight this was a very foolish thing to do as the phone signal is so poor the connection is unreliable at the best of times - eg having to walk about the flat to get even one bar, then calls dropping when finally made, which usually results in me asking the people I want to call to instead call me!!But I’m now on this 200gb plan using very little data.When I put the SIM card in my wife’s iPhone it behaved the same as when it’s in my phone.  Frustratingly, she does have a tolerable signal and it is strong enough to watch the Google TV when on her Giffgaff Sim. Advice pleaseAdvice from website:  Can I improve my signal?A lot of things can affect the strength of your signal. Your distance from the nearest phone mast can make a huge difference. Large obstructions like trees and buildings (especially ones with lots of metal) can make your signal worse too.If you're having signal problems here's a few tips to

Hello. From about months maybe more I have bed Internet on motorway M1 from junction 12 to junction 19 and M6 from junction 1 to junction 4 a. Do you know what is going on ?

iPhone 16ios 26.5.2helpmy phone is not receiving in coming calls (phone will not ring but informs me I have missed a call) and will not make outgoing calls via normal callingIf I use WhatsApp it’s fine I have gone through all the steps listed out previously on another thread but none are working This is has been happening now for about 3 or more weeks 

We're on holiday in Ireland. We received the usual text advising of terms etc. SIM is stating Not registered on Network. Tried restarting but no difference. Unable to use phone away from WiFi.