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Coverage & Network.

Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!

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889 Topics
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Active Contributor
ChrisMActive Contributor
asked in Coverage & Network.
ALmost no signal, not enough to call; GU35

I changed jobs a few months ago and now work in the GU35 postcode area on an industrial estate. There is almost no mobile phone signal (on any network).   With the merger of Vodafone, Three and iD, any chance that things will improve in my lifetime - and ideally within the next few weeks? It’s pretty poor that in an area picked for housing expansion with new houses going uo all over the place, there is almost no signal for a mile or so. Someone at work mentioned the presence nearby of an aerial testing site which may mean that no mobile phobne signals are allowed…. is this true? WIsh I had known this before accepting the job offer…..

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Active Contributor
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CaptainSpaceCatNew
 Contributor
asked in Coverage & Network.
When will signal issues be resolved? Liverpool

Had barely any service for days now. Works temporarily, and only very slowly. Life has become painfully tedious because I use my phone to tether my TV and PS5 and I’m unable to right now. You’ve consigned me to the misery of terrestrial TV :(

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SlartibartfastNew
 Contributor
asked in Coverage & Network.
The worst network ever

Why can’t I get a response from ID Mobile? I’m experiencing terrible network reception both on data and calls. I’ve put a post up here already and only got one pitiful response asking if it was 4g or 5g!!!  It’s all the G’s!  Calls are constantly dropping out. Data is non existent anywhere in the country.  And customer service doesn’t exist.  I guess my only avenue now is to leave negative reviews and contact OFCOM.  What a terrible company

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WelshPaul
Platinum 
Contributor
Paul Warren Lucas
Community Member
Paul Warren LucasCommunity Member
asked in Coverage & Network.
Actual 4G service worse than 4G connection checker

Hi,When passing through the area around Ock Street in Abingdon (example postcode in the middle of the area = OX14 5DH) either in a vehicle or on foot, the 4G signal displays 1-bar at best and my mobile phone barely connects to apps such as WhatsApp and Pokemon Go. However, the 4G network connection checker (see image below) indicates that the signal is “excellent” both indoors and outdoors, which is blatantly not the case. I originally had this problem with an iPhone SE 2020 and it continues with an iPhone 12 Pro. I first noticed it in March 2024.There is no 5G coverage in this area (see image below), although 5G coverage is available very close by. Is it possible to report this substandard 4G coverage to 3, or are they channelling all their efforts into rolling out 5G rather than improving 4G coverage?Many Thanks,PWL

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WelshPaul
Platinum 
Contributor
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Lonestar79New
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asked in Coverage & Network.
vodafone 3 merger

When (or if) will the Vodafone and three merger improve our signal 

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WelshPaul
Platinum 
Contributor
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Stefano99New
 Contributor
asked in Coverage & Network.
internet connection problems at home

Over the last three days I can't get a proper internet connection at my home address. I've been with Three for 10 years and never had a problem with this. It works elsewhere perfectly fine. I've checked the coverage and status and it's telling me that everything is ok.Thanks  

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New
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SlartibartfastNew
 Contributor
asked in Coverage & Network.
Terrible Coverage

I’m getting the worst coverage I’ve ever had on a mobile. I’ve been with ID Mobile for a while and I’m constantly losing calls, and the data coverage is awful. I’m stuck in a 24 month contract because the IPhone 16 Pro Max was included. Pretty pointless phone with the lack of coverage. It would be nice if I could contact ID Mobile but they have no customer service number, and even if they did it would probably drop out.  Any ideas why the network is so bad?

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 Contributor
StusharpsNew
 Contributor
asked in Coverage & Network.
Unable to make/receive calls/sms

Hi, I have an android Huawei P20 and over the last few weeks I'm no longer receiving sms or calls. I can make calls, but it never connects on the first attempt. If I restart my phone I get a flurry of sms, but they stop again. Any ideas? 

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Tyler
iD Mobile Employee
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Active Contributor
haroldjwrightActive Contributor
asked in Coverage & Network.
Wifi calling is not working

I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me.I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine. However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem. It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

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Active Contributor
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New
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mattsdillNew
 Contributor
asked in Coverage & Network.
network issues

I have ID mobile esim in a pixel 9 Pro. When I first had it the network coverage didn't seem quite as good as my previous provider, however, over the last few weeks coverage seems to have got steadily worse to the point that it is almost unusable and I'm having to have several attempts to complete a phone conversation. This is both normal phone calls and WhatsApp calls. I previously had three mobile and so didn't anticipate any change in network coverage. It was noticeably not as good when I first started with ID mobile but has been really poor for the last couple of weeks. This has been both at my home address and local area and the area in which I work which is 15 mi or so away postcodes, gl5 and gl51. Can anyone help? Because I'm on the verge of having to have a second phone it is so bad.

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Tyler
iD Mobile Employee
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New
 Contributor
Glen10New
 Contributor
asked in Coverage & Network.
No signal - can only use phone on wifi

I took out a 24-month contract with ID Mobile via Carphone Warehouse around 12 months ago, which included both a handset and SIM. I’ve recently moved house to a new area, and since moving, I’ve found that the mobile signal at my new address is extremely poor — I have no usable signal indoors, and even outside, it is unreliable. I am now unable to make or receive calls, send texts, or use mobile data unless I am connected to WiFi.When I check the three coverage checker, it confirms that this level of poor service is standard for my area and not due to any temporary fault or maintenance issue. I understand that signal can vary by location, but I do expect to receive a basic level of service from a mobile network, and in this case, I am receiving none.I'm not sure what to do. It feels very frustrating having to pay each month when ID Mobile can't provide the service in paying for. Any help on how to resolve this. 

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WelshPaul
Platinum 
Contributor
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New
 Contributor
zinoNew
 Contributor
posted in Coverage & Network.
roaming in Spain

my wife and I have IDmobile sim and recently visited Spain, ID mobile did not work for us there , could not make calls, text and no data. Reset network, activated roaming on network and on phone but did not work , we were forced to buy esims.disappointed either service and thinking about getting another provider.

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Tyler
iD Mobile Employee
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Community Member
Mark321Community Member
asked in Coverage & Network.
Outage RH16 area June 2025

There appears to be an outage going on for the last 3 days or so in RH16 area.  This is acknowledged on the iD site, but please can anyone advise roughly how long it’s expected to last and if there will be compensation?

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Dino Bedin
New
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Dino BedinNew
 Contributor
asked in Coverage & Network.
location accuracy

having trouble with location accuracy when using waze and maps to the point it is useless but put a vodaphone sim in and it works fine , phone is a samsung A52, not sure how to get it resolved.

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Active Contributor
Rick.TActive Contributor
asked in Coverage & Network.
How long does a network outage last?

Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for? 

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Active Contributor
Gemma Warner
New
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Gemma WarnerNew
 Contributor
asked in Coverage & Network.
2 days of no signal

I’ve had no signal anywhere in my areas for 2 days now. Unless I’m connected to WiFi I cannot make or receive calls, WhatsApp or go online.  How can I get this looked at as this is ridiculous and I need to be contactable when out for my children.  I’ve tried the sim in another handset and it’s still not picking up signal in my local town yet other sims work in my phone.  

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Gemma Warner
New
 Contributor
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New
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TonyB46New
 Contributor
asked in Coverage & Network.
No iternet access

I use an iD Mobile sim in my router and I am frequently getting a ‘No internet’ warning.  I have access to another router, on a broadband connection, which if I connect to I have no issues.   So it is not my laptop.  I have just been travelling around north Yorkshire with it for the last 10 days with  the router and no problems.  Now I am home, in Hadlow Kent, I am having problems again.  If I reboot the router it reconnects ok for a while and then stops.  I have checked the profile and that is correct.  The website shows no issues in my area - so what is going on.  Could it be congestion on the transmitter as it used to slow down on football match days, now it just stops.  The router shows an upload speed but no download speed and it shows a full signal strength.

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New
 Contributor
Leelee80
Active Contributor
Leelee80Active Contributor
asked in Coverage & Network.
still down

No network coverage all day. Can't make or recieve any calls or use Internet outwith my home and wifi. Getting so sick of this network and im only 6 months in. Checked area coverage and apparently it's good so ?? How can that be correct.

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iD Mobile Employee
Leelee80
Active Contributor
Leelee80Active Contributor
asked in Coverage & Network.
still down

No network coverage all day. Can't make or recieve any calls or use Internet outwith my home and wifi. Getting so sick of this network and im only 6 months in. Checked area coverage and apparently it's good so ?? How can that be correct.

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iD Mobile Employee
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Community Member
merlin8Community Member
asked in Coverage & Network.
Caller can't hear me on 4g but OK on WhatsApp

Caller cannot hear me on 4G but fine on WhatsApp 

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iD Mobile Employee
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Community Member
edcbyCommunity Member
asked in Coverage & Network.
No internet

Hi, I have just purchased a new iPhone 16 from ID. I can’t access the internet without WiFi. Grateful if you could advise. 

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iD Mobile Employee
cpcnw
Active Contributor
cpcnwActive Contributor
asked in Coverage & Network.
signal abysmal since mast replaced

iPhone SE 2020Signal was storming in any room in house for several years never had an issue.Then in around late 2024 my local cell mast which is a couple of blocks and visible from at least two upstairs windows, was switched off (according to third party web site) anyway this coincided with the signal dropping to one bar and phone being unusable on ground floor and patchy on first floor.  A few months ago a new larger mast replaced the original and I assumed the previously great signal would resume.It never has and is just as bad.  The guys installing the mast told me it would carry all networks including 3 but things haven’t improved.The mast is at Slaidburn Crescent and my postcode is PR9 9UP Im considering moving providers because of the above because I really rely on the phone a lot and it’s such a nuisance having to go upstairs and stand next to a window just to be heard. I tried contacting 3 who just sent me a link to their coverage map as well as contacting ID who haven’t actual

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WelshPaul
Platinum 
Contributor
T
Community Member
TheoGeeCommunity Member
asked in Coverage & Network.
Coverage drops randomly but usually when a train goes past

My phone signal works pretty fine for the most part, but it drops when when I’m at my new place, usually when the train goes past. Pretty close to an overground train station and I hear the train immediately every time the signal drops! I use hotspot for most things so it’s pretty frustrating having to constantly reconnect!  Anything I can do to prevent this?

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iD Mobile Employee
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New
 Contributor
PaulcottrellNew
 Contributor
asked in Coverage & Network.
iD signal on the move is unusable

I use my mobile for business calls every single day, and my 50 mile each way journey is the same route, using some of the busiest roads in the country (M4 between junctions 12 - 10 & other nearby major routes)...yet for 90% of the journey I cannot use my phone due to the horrendous signal failure that results in me having to keep ringing people back time and time again - it's embarrassing, unprofessional and I end up losing over 2 hours of valuable time per day. I have tried every option available of advice given, and nothing is working, and i am at the point of jacking in this contract with iD and going to another network that's going to give me better and more reliable signal, because I cannot afford to be losing out on work due to this. How can I get out of my contract? Because iD is not providing me with the service I need. 

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WelshPaul
Platinum 
Contributor
Andrew Jurevich
Community Member
Andrew JurevichCommunity Member
asked in Coverage & Network.
caller ID authentication or “spoofing protection

Second time this month I've received a call/text about me calling random numbers. However, I know for sure I did not make these calls.  Does ID have any phone number protection systems in place so my number cannot be stolen for fraudulent activity?  I want to enable caller ID authentication or any existing spoofing protection. Please advise.

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iD Mobile Employee
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