Calling using Wifi is not working in my work place . I tested network settings, changed SIM card , changed phone from iPhone 15 to 17 pro and still not working ,but only in work place . I contacted IT service at work , they did some test and didn’t find any blockage. WiFi Service signal is fine . I can’t call anyone, when I try to call nothing goes through but on the other side the person receives a  phone call from me but answering they can’t  hear me  and they are unable to call me .But I am receiving text messages . I even went to Apple Store , they did some tests , all is good. Any ideas ? It’s frustrating, I have kids in school, and school is unable to contact me if they need to . 

Since I switched to ID Mobile I hardly receive any calls. The caller says it rings and rings but I don't get a call or missed call on my phone, I get the odd text message that says a missed call and a random number but then I have to search on my phone to see if I recognise that number. I use my phone for business mainly so I have missed a lot of calls from customers. The internet on the phone is hit and miss too, I can be waiting for a couple of minutes for it to load a web page. The issues don’t get any better when I travel around either. The phone is a Galaxy Flip 7. I have spoken to ID Mobile chat 3 times and I have reset my network several times which they suggested and nothing has got any better.Has anyone else had this problem and how have they fixed it or is it best to go to another mobile provider. I was with Vodafone before and didn't have a problem and i believe ID Mobile use that same network?

How comes you throttle the internet when tethering? I've just received your sim today and got the deal because it was a good offer for the amount of data but the internet speed is not even 2mb its unusable. The internet speed on my handset is 70mb but the min i hotspot my laptop its no more then 2mb. So you throttle tethering it seems?

I can make calls, send texts etc.My mobile data was working but now it's not. I have done a factory reset but nothing changed. Any ideas what to do next? 

So when I call landlines the call connects we can have a conversation that lasts maybe 1to2 minutes before the other end starts saying...hello I can't hear you, your breaking up. At which point I have to hang up and borrow another phone to call them back. Ive had this with 3 different devices over 3 years now it's not the phones but I.d network..please help it's driving me insane. Plus it's not safe if I have a phone I can only call mobiles on ..if I ever need emergency services. 

My phone is unable to make or receive calls. It is saying there is a mobile network issue

So when I call landlines the call connects we can have a conversation that lasts maybe 1to2 minutes before the other end starts saying...hello I can't hear you, your breaking up. At which point I have to hang up and borrow another phone to call them back. Ive had this with 3 different devices over 3 years now it's not the phones but I.d network..please help it's driving me insane. Plus it's not safe if I have a phone I can only call mobiles on ..if I ever need emergency services. 

I have had this phone for a while and can’t make or receive calls only on whatsapp

I have recently joined IDMobile and some of my text messages to normal numbers are not being delivered. I am trying to reply tomessages but they won’t go through. Any ideas? I’ve tried resetting my network and turning on and off but still no luck. 

I have been with ID Moblie for 4 months. During this time in the area my signal strength has been 1 bar or no bars at all. According to the ID Mobile app I should have ‘excellent’ 4G coverage.i have a new iPhone and tried with and without a cover. I have WiFi calling turned on - but don’t always have WiFi.I do not consider this excellent as it often means the phone is quite often un-usable. Does anyone have any suggestions for a solution? 

Hi ,I checked the network coverage for my area and the checker stated excellent coverage .However since joining is mobile I am unable to make calls using the network as no coverage . 

I need to use my phone for professional and personal reasons and therefore I sometimes need to withhold my personal phone number when I'm calling on a professional basis. I'm sure the used to be a short code that you could use before dialing a number to allow you to withhold your caller ID but I can't find any documentation about this on the ID website. I thought it was #31 but that didn't connect today.  Can someone tell me what the code is? Thanks!

Months ago, I stoped being able to receive or make calls at home, with all the calls going to voicemail, tried customer service, reset network, the lot. Nothing. After going through all the settings, online help, I found out that my WIFI Calling was on and it was stoping me from getting calls at home. WIFI calling of and all the calls back to normal. thank you customer service for not knowing this…. 

Wi-Fi calling has previously worked at my address but having returned from France it has stopped functioning. I have an iPhone 15 pro Max. I have no bars of mobile signal at my address. I’ve tried resetting network settings. I have no carrier setting update available I’ve tried several forced resets, toggling on and off Airplane Mode and still no success. thanks for any other suggestions. On ID 64.2

I damaged my original handset screen but still could call etc but I now have a new device as a stop gap , well I’ve actually tried 2 different devices now. For some reason I now can’t get any signal for calls. One device I could send and receive messages and also access the internet  although they seem delayed slow and delayed (Samsung) . the other (iPhone) I can’t get any signal for calls, messages or internet  I’ve tried everything I can think of but no joy .

I recently joined Id as did my partner and my mother. The signal is shocking Worst network I have ever been on. Will this be improving anytime soon? I am a few months into a 2 year contract. I will most certainly be changing provider after the 2 years. I am currently looking into a way to get out of the contract as I feel you are breaching it wirh your poor signal.

Switched to ID hoping for great service but I am unable to get a signal in my workplace, which I desperately need. I've tried the postcode search and it says the signal should be excellent 

Hi,I got back from holiday a month ago and since then i have had reception issues. it shows i have reception 5g/4g but there is no internet connection and i am not able to make calls or receive text without wifi. Sometimes it just comes up emergency calls only. My husband is on ID too and his signal is fine. I have changed to eSIM but that hasnt helped.  Can someone help me with this please? Thanks

Switched to ID hoping for great service but I am unable to get a signal in my workplace, which I desperately need. I've tried the postcode search and it says the signal should be excellent 

I am writing to formally complain about the persistent no signal/network issue on my mobile phone. For the past few days, my phone has been showing “No Signal,” making it impossible to make calls, send messages, or use mobile data.

I am writing to formally complain about the persistent no signal/network issue on my mobile phone. For the past few days, my phone has been showing “No Signal,” making it impossible to make calls, send messages, or use mobile data.

I activated my new eSIM and ported my number from Vodaphone last week to find the ID signal in my area is poor to non existant, dispite the coverage checker showing no issues and a supposedly strong 4G signal.  Never had an issues with Vodaphone.

I have a Pixel 6 and voice over WiFi is not working for me. Voice over Wifi setting is turned on My number appears correctly under sim settings RCS chat works fine and my number also appears correctly there Dialling #*#*INFO#*#* lets me see the IMS settings where voice over WiFi is ‘Unavailable’ I have just spent over an hour on live chat to someone who offered 0 help and disconnected meAs far as I understand, this setting is on the ID mobile side. Can you advise how I can get someone from ID mobile to look at this issue for me? I will be cancelling and complaining if this is not resolved, as I pay for the advertised calling over WiFi. 

Hi all!I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support.I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem.WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉.For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means th

For the last 8 days since joining iD my phone is constantly going to “no service” and if I do get signal it’s only one bar. What do I do? I’m not happy at all with the constant no service