I have been trying to enter a competition. They send a 4 digit pin code via text that allows me to enter but i don't receive that text.I contacted the competition helpline and they could see no issue their end and said to contact you for if any kind of block from your end?

Hi, I am a heavy data user with an unlimited Sim. In the last month I have used 147GB. Tonight my speeds have dropped from a reasonable 4g/5g speed to around 5mbps. I have tested this with numerous devices, checked the coverage checker and service status. Everything appears normal and nothing is showing as having any issues. I am under the impression that ID did not throttle speed after a certain data usage after a reply by an employee here -“In the UK: Unlimited really means unlimited , no speed caps or data limits for domestic use.”If there is indeed a throttle after a certain data usage then the reply above is misleading. I have not been abroad or roamed on my sim. Can you confirm whether there is a data cap at which point speeds are slowed to an unusable speed? If so, what is that cap? If there is no cap, what is likely to be causing this considering everything appears to be working fine on everything I have checked. Many thanks in advance

Hi,I’m having an issue with my iPhone 16 Pro. My SIM card suddenly stopped working and shows “SIM not available” or “Network not available.”I’ve tried restarting the phone, reinserting the SIM, resetting network settings, and testing the SIM in another phone, where it works fine.This suggests the issue is with my iPhone connecting to the iD Mobile network.Could you please check for any problems with my account, SIM provisioning, or network settings? Also, let me know if I need a replacement SIM or further troubleshooting.Thank you.

I am so sick to death of this network! Every hour my reception drops completely. I'm paying for an unlimited SIM that doesn't and hasn't worked properly since I've had it, I feel robbed for my money! I have to keep taking it in and out of aeroplane mode for it to work. And even then it's becoming an issue. I've lost out on business opportunities and it's caused me distressed! Why am I still being Billed for something that has been faulty for so long! This will be the second or possibly third SiM replacement you guys have sent, which also led me to buy a second and even a THIRD phone because of this issue! (That's over £500! Spent because of this ridiculous customer service) This issue is STILL not resolved! I want to be compensated as this is not up to trading standards at all! I left my previous operator to be with ID, I feel like doing so has been the biggest mistake ever. I have had to keep my incoming calls on permanent divert which is a beyond a joke! Help as this is not acceptabl

I am so sick to death of this network! Every hour my reception drops completely. I'm paying for an unlimited SIM that doesn't and hasn't worked properly since I've had it, I feel robbed for my money! I have to keep taking it in and out of aeroplane mode for it to work. And even then it's becoming an issue. I've lost out on business opportunities and it's caused me distressed! Why am I still being Billed for something that has been faulty for so long! This will be the second or possibly third SiM replacement you guys have sent, which also led me to buy a second phone because of this issue! This issue is STILL not resolved! I want to be compensated as this is not up to trading standards! I left my previous operator to be with ID, I feel like it has been the biggest mistake ever. Help! This includes Mobile data AND Mobile Network issues.

I have moved home and have no signal whatsoever.

Hello. Since I moved to ID mobile in March, I sporadically am unable to make or receive phone calls. It doesn’t ring on their end if calling to me, and mine never rings out it’s just blank. I then turn my phone on and off and it works. I’m missing important calls from my daughters nursery so need this fixed asap. I have an iPhone 17 pro. Thanks! 

Hi,I had a complete outage for 3 days from 26 - 29 June at TF2 6TN.  Your operator said it was due to unplanned maintenance.They also said that compensation would be available once the service was up and running again.When will I get a compensation offer?

I am constantly experiencing consisten network coverage at my home address. i have to keep using a different mobile network to make important telephone c calls.

Approx a 1km radius around my home I get no signal other than on WiFi call since a phone tower (on Prestwich Street, m46) has been burnt down for the last 5 month and still to be fixed.i am paying £50 and 50% of the time cannot use my plan 

I have a problem with my SIM card, it's blocked 

Why my sim not working been with this network for long

My daughter never gets signal on her phone when she’s out and this has been the case consistently since we took out this sim. She’s lowering school so needs a reliable network. She needs to constantly hotspot to all her friends networks just to use her phone in the most basic way. It’s not good enough and this isn’t what we pay for

Will it work now?I guess it surely must be coming soon?

Stuff like google maps and the id app itself won’t load when on data - only on WiFi. I have data allowance left. Help

I need to know why I am not able to make any calls as keeps saying reached cap limit but have unlimited calls? Also after ta day I am out of internet when I never had any issues. Can you please check as I am paying for a service I cannot use

I need to know why I am not able to make any calls as keeps saying reached cap limit but have unlimited calls? Also after ta day I am out of internet when I never had any issues. Can you please check as I am paying for a service I cannot use

Your chats suggest this

I’ve just switched back to iDmobile. I am in the OX17 2 postcode. I used to have great network coverage with you before but I get nothing now. What’s happened and what can I do? Thanks. 

Dear Customer Service,I am writing to raise a complaint regarding the poor network coverage I have been experiencing. The signal is consistently weak, resulting in frequent call drops, slow data speeds, and unreliable service. This has significantly affected my ability to use the service I am paying for.Despite continuing to pay my monthly bills in full, the quality of the service has not met reasonable expectations. I would appreciate it if you could investigate this issue and provide a resolution as soon as possible.As I have been paying for a service that has not been delivered adequately, I would also like to request a refund or appropriate credit for the affected billing periods.Please confirm receipt of this complaint and let me know the next steps. I look forward to your prompt response.Kind regards,{ REMOVED }{ REMOVED }

Hi i tried to call id mobile to discuss this but was unsuccessful due to my signal. My signal and data doesn't work alot of the time. Is there a way to fix this or a way to cancel my plan without having to pay a big leaving fee.

Having to go outside to make calls. Signal terrible! Checked with a friend in another network from same house on Vodafone and they have 5 bars. I have 1. checked the signal checker which says I have great service…..

For the past couple of weeks I keep loosing signal and having no coverage or internet connection. Do the usual suggested fixes and still the same? HELP!

Poor signal continues in EX8 area. Been like it for a week or so. Web shows some issue here, supposedly being fixed. My 5g phone only getting 1 or 2 bars. My wife's 4g next to nothing. Anyone else suffering? Thought we piggyback on Vodafone service now.

Hi. I have set my phone up and for some reason I’m not able to receive any incoming calls going straight to voice mail but outgoing calls not an issue. What should I do