Coverage & Network.

is there an issue today with service. speedtest is giving me a download speed of 3.14. if i move to the town center, it must be on a different mast because the download speed is 239Mbps DL5 area. We usually get over 100Mbps at home

I have purchased a roaming add on bundle and it is not working, im in turkey using the turkey network. I have view other posts similar to this, resulting in me resetting my network settings, rebooting my phone to no avail. I have a message that comes up saying I have lost data roaming due to leaving my home country with data roaming turned off. If that is the case why has the app allowed me to purchase the add-on? Can I please have a refund as the service is purchased has not been provided. Thanks 

The description for this section says “Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!” However, where can we ask about 2G (GSM) issues? Since the 3G network was switched off, towards the end of last year, I have been totally unable to use voice calling on my mobile number. In my case, voice calls are the most-important part of the service I’m paying iD for - SMS (also a basic 2G service) and mobile data are a bonus but it’s the voice calls I really need and they’re broken at present. However, despite Three merging with Vodaphone (meaning that iD should, in theory at least, now have access to a 2G network, which Three never had but Vodaphone does) the iD mobile support FAQ webpages seem to have no mention of 2G / GSM. Do iD have any plans to update their website to reflect this?

Signal worked well until a couple of weeks ago. Now it is unusable. I need a new provider. Useless. No issues indicated on coverage or network on the app. I am paying for a chocolate teapot. Using a 4g router. Have reset it which worked for 15 mins, tried in other handsets. No better 

My phone cuts out after minutes, sometimes no one can contact me & no service at times. It's really frustrating, it's been going on for ages. 

Please can you advise when we will regain the use of our phones. We also need to be notified of the time we should not be offline for so long. Can something be send via email to customers? Will our bills reflect this outage? 

Hi. I’m not an ID mobile customer but I have a Pixel 4a 4G phone and I’m having difficulty finding a provider that supports Wifi calling for this phone. There’s a Wifi calling page on ID mobile’s website that contains a dropdown list of devices and this phone is listed but I don’t trust that so if anyone still owns this phone I’d like to check whether they have Wifi calling working and whether they had to do anything extra like installing Graphene (probably beyond me) or turning airplane mode on in order to get it to work.I have a weak O2 signal at home and the other three networks are non existent. Alternatively if anyone has any idea of providers that definitely support wifi calling on this phone please let me know. O2 don’t, Giffgaff don’t, Voxi don’t, Talkmobile don’t, waiting to hear from Asda (guessing not), haven’t looked into EE yet.Thanks in advance.

I switched to ID 3 weeks ago and ported my number from my previous provider. Using the same mobile as I was previously. RCS worked with my previous SIM card, and also connected with the new ID SIM before the number ported, but since the number ported RCS is now stuck at connecting status. Have tried multiple "fixes" from Google searching but nothing seems to work. Is there anything that needs to be switched from ID's end? 

I have been abroad for 4 weeks and since returning I have had no network connectivity; only when I'm connected to wi-fi. I have tried restarting my phone multiple times but it's still not working

Been having signal issues for months now and no further on. I need a good signal for work! WiFi calling does not work as others have mentioned and all we get asked to do is reset various settings which don’t work either. Be good if technical services could come up with an answer please? 

I am wondering if there is anything that can be done regarding my service ? I do not get a signal anywhere and I am currently 6 months into a 24 month deal and I want it cancelled asap without fees . Can’t even go on the internet or make calls without it dropping . 

Im having trouble using my navigation software on my new ipad air when I hotspot to my phone. sometimes it works perfectly then it will freeze and unable to locate me saying no gps signal. this isn’t a local issue as I tried this over nigh on 800 miles through UK and France. Have been in touch with Apple who have carried out over the air tests to ascertain the hardware is all good. when using my phone with the respective software Apple Maps and Waze it works perfect. I would like to use my iPad as i find the phone screen too small. I don’t understand why it can work perfectly on my iPad one minute then fails?  

I’ve got a very bad signal coverage 

I have lost network coverage and data on both my phone and my daughter’s phone where we live since yesterday morning however when we leave the area, it comes back. Network coverage checker says no issues but still no signal. It temporarily resumed early hours of this morning but has gone again. Have had no problems in this area for the 8 years I’ve been with id so don’t know what has happened but am concerned as I have no way of contacting my daughter when she’s walking home from school. Please help

I cannot have a phone call with anyone if im moving around my house. If im taking the kids to school. I have done everything from changing sims settings to network settings, 5G isnt available. 4G is impossibleto stay connected on and 3G/2G doesnt exist unless its for emergency calls. I have changed from a physical sim to an Esim. Nothing is working and this has been going on for over a year. I cant contact anyone on ID. I cant even afford to leave the contract to change provider. Ive swapped phones. I need something to be done even if that means you can cancel my contract because this signal issue isn't what im paying for. The service is terrible.

I cannot have a phone call with anyone if im moving around my house. If im taking the kids to school. I have done everything from changing sims settings to network settings, 5G isnt available. 4G is impossibleto stay connected on and 3G/2G doesnt exist unless its for emergency calls. I have changed from a physical sim to an Esim. Nothing is working and this has been going on for over a year. I cant contact anyone on ID. I cant even afford to leave the contract to change provider. Ive swapped phones. I need something to be done even if that means you can cancel my contract because this signal issue isn't what im paying for 

Have tried all the recommended things, wifi calling/reset network stuff etc. I was on three network before and had no issues, so strange the service is really poor compared to before. In phone calls the receiver sometimes struggles to hear what is being said

I joined ID mobile last year & since the day I received my device and SIM card I’ve been unable to make or receive calls. My phone constantly texts saying “missed call” when my phone has been in my hand. I’ve contacted ID several times, I’ve had a replacement SIM card sent, I’ve done the master reset, I’ve reset all my number etc & it still doesn’t work. It’s only now I’ve done my own research that ID mobile doesn’t cover calls indoor & outdoor in my area, it’s only outdoor. Surely I’m within my rights as a customer to cancel the contract?? Considering I raised this issue as soon as I took the contract out (when I was well within my cooling off period) yet nobody at ID mobile thought to check the coverage in my area? If I’d have know it was a coverage issue I’d have cancelled the contract ! 

Has anyone else had no service the last 24 hours? In Edinburgh 

I am not getting any signal at home and work are having problems ringing me can't get through until I go out and try to get a signal getting really annoying 

I noticed not calls can't be receive when I within my local area. Is the problem with the network in my area? 

Issues with the network on the 06/05/2026 all day. 

I noticed no calls can't be receive or outgoing when Im within my local area. Is the problem with the network in my area? 

Hi there my data is completely down 

My data is not working, I’m not able to make or receive calls, texts, snapchats. Can you help me ?