Past few days the signal strength has been significantly low in most areas of the East Midlands. Is there ongoing maintenance? It is effecting my work and what I do.

There is a service outage (no phone calls, texts or mobile broadband) in my area again.  The status checker advises me that there is someone working on the situation.  This has been the same since Thursday 5 Feb 2026. EE is the only provider in my remote location, so there is no alternative, and I am having to travel into town on the bus to find out what the situation is.Timeline is as follows: -Wed 4 Feb 2026 - outage all eveningThu 5 Feb 2026 - some service in the morning, but then out for the rest of the dayFri  6 Feb 2026 - outage all daySat 7 Feb 2026 - outage all day so farI am loving ID Mobile, EE not so much.Some idea of when a fix is likely would be useful, or prioritising the fix even better!Thanks Andy 

I can't access live chat. 

for over a week now there has been no signal (inside or outdoors) in Penarth. There was reported maintenance at the start of last week for the area which killled the signal for 3 days but now its showing that the work has been done but there is no signal at all. how do i go about reporting this? as its unacceptable that the system should be down for this long. I can at most get a 1 bar signal extremely briefly for a few seconds and then its gone thus turning my phone and wifi hub (from 3) into some rather expensive paper weights.

Hi I’ve gad a message to say my numbers transferred but I can’t make calls or messsge unless on WiFi   

Sim card not registering after being fine over the weekend, tried everything and still nothing, samsung a26 5g, physical sim new contract phone which was recieved friday 30th jan 26

I have had no coverage in my home for two months on my phone or my wives. Leaving ID mobile seems impossible to get any customer services 

I have requested help with this before and had no resolution, I don’t have signal in my home , I get 1 bar at the most 

Its not the first time ive had issues with not recieving calls/text messages. checked account all ok. status checker says issues in area but been without use for 1 week. seriously thinking of changing supplier

Moved to ID 3 months ago, previously with Vodafone. I can wifi call on all wifi except one of my work wifis where I need to make calls. Previously connected with the same phone but Vodafone Network to the WiFi and could wifi call, so not a phone issue. Have tried:Resetting phoneResetting network settingsNew ESIM  IT have tried (on the WiFi side)Disabled SIP ALGEnsured Ports for UDP Traffic are open and not blocked, and checked with an Nmap Scan.Enabled Fast Roaming and revoked Sticky sessions to ensure you are always on the best possible connectionEnsured all settings match sister sites configuration Any help would be appreciated!

I get a fair signal at home usually 3 to 4 bars indicated out of 4. I am in a good signal area according to the website yet my data speed is so poor as to be unusable, yet when at work I get a poor signal 1-2 bars but a usable 10mb data speed Why?

“I ported my number to your network, but my SIM is still provisioned with the temporary number. This is causing SMS/MMS to fail.Please refresh my SIM profile and push the correct MSISDN to the network so my iPhone registers the right number.?

Dear iD Mobile Team, Iv been on ID for a nearly a year. However, since December 2025, I have been facing issues with your network. Due to frequent minor fixes I would overlook the part where I keep a record or report the issue. Now, It has finally reached a serious point I am unable to maintain my health and safety.   Extremely poor signal at home and constantly on 2 bars. Most of my incoming calls go to voicemail. Medical professionals/ work colleagues/ Banking security team; are unable to reach me and maintain my health & safety. I have hundreds of missed call messages, and some even come days later. People have often reported issues with my network, where when I tried to call someone, it would not go through, but they would still receive a black call but cannot hear anything. This has truly been a nightmare.  I am unable to receive messages from many companies, especially verification codes. These messages arrive after a day or

I am based in North Walsham and miss numerous calls.  I try to call my wife who is on the same network and her phone hardly works. She has missed calls from our doctor as it just doesn’t ring. The network is absolutely terrible and unreliable, meaning, I have no faith in my phone. How do I terminate our contracts on the basis that they are not fit for purpose. If I try and call from home NR28 0HB, on occasions, I have to turn WIFI off to get it to work. Totally unacceptable. Looking forward to help please.

Hi,I tried the ID Mobile network at the beginning of January to test it and understand if the coverage was decent but, surprisingly, it was even exceptional (downloading at 400MB and more).Therefore, I bought a contract phone with ID Mobile plan via mobiles.co.uk and in the very first 2-3 days the network confirmed to be as good as when I had tested it the very first time. However, since yesterday it’s been extremely poor, so that I have barely the 4G coverage indoor (before full 5G) and any speed test shows download speed below 4MB! How is that possible? I mean, if a network coverage is bad, it should be like that since the very beginning. How is it possible that it moved from being exception to totally useless suddenly?

HiThe network coverage in the village of Crumlin, Co Antrim is really bad. Thankfully I don’t actually live in the village, but both my wife and I are aware that we will bf out of reach when we go to Tesco or the barber/hairdresser im the village.i believe iDMobile runs on the Three network. Think the company needs to give Three a shake to get a mast or two in Crumlin. 

I have joined is in the last couple of weeks and have zero network connection at my place of work. The status checker reports fixing a fault. It’s been saying this for two weeks. Will it ever get fixed? Has anyone else had this long to wait for a issue to be resolved?my postcode is IP18 6DN and should have excellent 4gCantbeven make a phone call! 

I cannot receive my PAC code as text are not sending or receiving. I receive texts in other countries but not the UK?

My signal was showing 4G 2-3 bars all day, and according to iD mobile’s coverage map Oxford is fine for 4G and even 5G. Yet I visited there last week with my wife (also on iD mobile) and neither of us could access anything via the internet (data calls, Google maps, internet browsing, YouTube etc). We had no problems calling each other with normal calls.  This is a pretty big red flag. Any reason why this may be the case and anything we can do about it? 

I need help

Esim replaced but I can not make or receive calls or messages. Internet works ok

I've been using a esim abroad and now that I'm back I can't see my ID sim as an option in my network. Tried restarting, turning on airplane mode etc but still no network coverage 

Is anyone else suddenly suffering from really slow internet and poor signal coverage?  I’m in Canterbury and for the last 4 or 5 days, it’s suddenly very slow, frequently won’t load pages or stops mid way through videos, wifi-calling won’t connect….it has been fine for months but the coverage checker on both ID mobile and 3 mobile says it’s fine.

I have had no coverage in my home for two months on my phone or my wives. Leaving ID mobile seems impossible to get any customer services 

I have been a member of ID for less than a week. I have a 60gb data allowance but apparently on the app I have used 15gb of data when I know this is incorrect. I have been connected to wifi most of the time. I haven’t done anything different on my phone in comparison to when I was with EE. I used to have unlimited data with EE and only use around 12GB a month or less. I have a data tracking app which says I have only used 39mg whereas the app says 15gb in 5 days. The live chat is useful and they have been so rude to me.