I have no mobile signal inside my house and in many areas across Birmingham. My contract with iD Mobile is ending in 3 days, but I understand I may still be charged for another month.I want to leave the network today, as I am not receiving a reliable service. I do not understand why I should be required to pay for an additional month when there is no signal or usable service.Please explain how I can properly end my contract immediately so that my SIM is cancelled and I am not billed for another month

Looking at going abroad to the Dominican Republic but can’t see it as an add on for data roaming. 

Looking at going abroad to the Dominican Republic but can’t see it as an add on for data roaming. 

I travel to Newport in Telford Shropshire daily. I have no use of my data whilst I’m there. I need help to fix this. thanks

My mobile data has stopped working. It started yesterday when I was working in castleford and data didn’t work driving all the way home to South wales. And is still not working today.I’ve had this issue before and had to have a new SIM card sent out. I hope this isn’t the case again.

Why does the ID connection cut off all the time when driving through different areas, calls numbers and you can hear the phone ringing but other person isn’t connecting, can’t get through on ID line but can on what’s app or c as my through on what’s app but can on mobile line 

No network coverage even though it says excellent,this is happening a lot lately.

I received the SIM card this morning, but there's no network signal. I checked with another phone, and there's still no signal. I activated the SIM card and received an email from the company confirming it was activated, but my phone isn't reading the SIM card at all. Can anyone help me solve this problem?

Hi, every few days, I find my phone unable to receive phone calls and sometimes even make them.it is usually solved by turning the phone off and on again but it is super annoying as it happens so often 

My son is on a France trip but isn't getting my messages 

slow signal

I have noticed odd occasions when my data seems to go down more than expected so I started to track my usage. Last night, just before I went to sleep, the ID app showed I had 41.2gb left on my allowance. When I woke up, first thing I checked was allowance which now showed 40.6gb. As I said, I went to sleep, so I didn’t use anything that takes data. My phone is on low data mode and the hotspot is off. How is the data going down like that?

My phone is not working in Norway, but it is a country on the roaming list, what can I do?

Hi,Are there any further updates regarding RCS on iD Mobile?Since this was rolled out in 2024 EE, 3, O2, Giffgaff, TescoMobile (plus unknown others) have all activated it for their customers. We’re trying to set up an Android/iOS messaging group and the iD Mobile member is the one making this impossible to achieve. She’s now looking at other networks that will offer this for her iPhone when upgrading later this year. Thanks

Appalling coverage and it has gotten worse.  I have been an ID customer now for nearly 3 years and at first it was ok at home and at work. The last 12 months, I’ve seen a drop and in the last couple of months even worse. ID, you’re in breach of contract because you cannot provide the service I pay for. The network coverage checker shows great service at both home and work - but every time I try to make a call or receive one, it goes direct to voicemail. I receive a text of the missed call, try to call back and I can’t get through, even with one bar. I turned off every single feature Apple has that could play a part - no difference. I use an eSIM, I replaced this more recently thinking that may be the problem - no difference. I don’t have a physical SIM, I am happy to the that and will order one, but I am doubtful it will make any difference. Your coverage has been reasonable at best, but now it’s out and out poor. 

So when I call landlines the call connects we can have a conversation that lasts maybe 1to2 minutes before the other end starts saying...hello I can't hear you, your breaking up. At which point I have to hang up and borrow another phone to call them back. Ive had this with 3 different devices over 3 years now it's not the phones but I.d network..please help it's driving me insane. Plus it's not safe if I have a phone I can only call mobiles on ..if I ever need emergency services. 

I have a Samsung galaxy flip z 7. I changed to your network on 9th of June. Since changing over via PAC I  am unable to make any calls or texts or use any data. So far pretty unimpressed with ID mobile. Please resolve or I will be leaving within the cool off period.

I have a Samsung galaxy flip z 7. I changed to your network on 9th of June. Since changing over via PAC I  am unable to make any calls or texts or use any data. So far pretty unimpressed with ID mobile. Please resolve or I will be leaving within the cool off period.

Since 27th May all in coming calls show as Private Number, is there a known issue with caller id ?

Very low 4G or 5G coverage in Stratford. Switching to my O2 sim gives me full bars.

For the past couple of weeks I keep loosing signal and having no coverage or internet connection. Do the usual suggested fixes and still the same? HELP!

Hi my switch my old number was due yesterday and never happened 

Hi my switch my old number was due yesterday and never happened 

I am unable to make calls or listen to my voicemail as it says i have exceeded my limit, however i have unlimited minutes, can you rectify this please. 

Roaming not working abroad, every step listed has been tried, texts and calls work but data does no