Hello ​@Slartibartfast 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with your service. 

Can you please confirm the following?

Example postcodes of where you experience issues
Are you connecting via 4G or 5G (if both please confirm) 
 

Thanks, 

Natalie 

My home postcode is WR1, Worcester. The coverage is terrible. I travel the U.K. a lot and the network coverage is bad everywhere. If I make a call whilst driving it always eventually fails. ID is by far the worst network I’ve ever been  on. 

I’m connecting both 4g & 5g

If ID Mobile don’t address this for me I’ll be contacting Ofcom. I need a reliable network

Hey there ​@Slartibartfast, sorry to hear this. Please note we aren’t a live-chat here, so our response times will vary here and we’d recommend contacting the live-chat for an instant response.

Please may you confirm your full postcode, as we cannot check a partial postcode?

Thank you,

Tyler

​@Tyler My postcode is WR26HH. The phone doesn’t work anywhere enough though, not just at home. 
 

Where is live chat?

Hey there ​@Slartibartfast, if you have issues everywhere, then this would point towards a device issue, not a SIM or coverage issue.

Our live-chat can be found here:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hello ​@Tyler The phone is fine. The sim no longer works. Every time I try to get into live chat I get cut off or taken to a bloody survey. This is useless. I’ve had no connection now for 3 days and no way of contacting this useless company. 

Hi ​@Slartibartfast 

When was the last time you’ve replaced the SIM card?

Anika

​@Anika I got a new one today from Curry’s but I can’t activate it because all the services are down

Hi ​@Slartibartfast  I have replied to your other thread, to avoid confusion it would be best to stick with one thread. Thanks.