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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 388 Topics
  • 1,214 Replies
388 Topics
Rolaball
Civilian
RolaballCivilian
asked in Your iD Account & App.
phone number

Hi. I'm a new customer, moved from 3 network. 3 have disconnected my number and I'm trying to set up my ID app but it's saying my information doesn't match your records. I'm using my old number and name and date of birth are correct. Any help would be great. 

301
Kash
iD Mobile Employee
11 hours ago
F
Civilian
fazalkarimCivilian
asked in Your iD Account & App.
ID online account login issue

I have ID 24 months sim contract which was finished this year July and then I bought new id contract and want to keep the old number, Sign up with different email when putted through my last name, DOB And Phone number it says details not exist,

8712
Matthew T
iD Mobile Employee
12 hours ago
S
Civilian
SUSAN_2024Civilian
posted in Your iD Account & App.
text msg when registering

Hi, I’m new to ID mobile and I’m trying to register. The problem I am having is that the text message is not being sent to my phone so I cannot register on the app. Can someone please help me? Many Thanks

111
N
iD Mobile Employee
15 hours ago
H
Newbie
Harri_etc268Newbie
asked in Your iD Account & App.
Can't add phone number to new online account

I recently bought a new mobile phone thinking I could move my ID number from my old phone to my new phone but wasn’t able to (very annoying!). My old ID plan has now expired and I’m now on my new monthly ID Plan but I’m not able to add my new number to my account. It only sees my old number which has now expired so I can’t see any information online.when I try and add my number it says my details don’t match but I don’t see how I can get my phone number, surname and date of birth incorrect ! please can anyone help? It’s so irritating not being able to call and speak to someone to resolve this for me. 

122
Matthew T
iD Mobile Employee
16 hours ago
W
Newbie
westysonNewbie
asked in Your iD Account & App.
Call Cutoff

I was in the middle of a call and got an ID voice telling me I had reached my cap, and just cut off my call in the middle of a conversation. Why has this happened?

10
W
Newbie
17 hours ago
A
Newbie
AidanFNewbie
asked in Your iD Account & App.
Deleting iD Mobile Accounts with no associated Plan

Now that iD Mobile have set up a new ‘My Account’ system, is it possible to delete an iD Mobile account which has no airtime plan associated with it?

632
A
Newbie
2 days ago
A
Civilian
AbuzarCivilian
posted in Your iD Account & App.
rigestred enter id mobil

I can login id mobil app but then ask next to enter id mobil number ,last name and date of birth when i enter all detail its showing sorry ur details not match our records what i will do pls guide 

101
Tyler
iD Mobile Employee
2 days ago
A
Newbie
AmylsNewbie
asked in Your iD Account & App.
cant make calls / send txts but plan still active

My plan is active & I have unlimited calls / txts but unable to use as stated I’m out of calling credit. Renews on 22/10 so in 3 days time. I’ve 0 data left but why would this affect calls / txts? This is 4th time this has happened so thinking of leaving ID as not what I’m paying for. 

90
A
Newbie
2 days ago
T
Newbie
TMLNewbie
asked in Your iD Account & App.
Unable to access my ID account via mobile app

Having just moved to ID Mobile, I’m beginning to wonder if I have made a grave error and should have stayed with a well name brand with good customer and technical service. Having made, at least, six (6) attempts to log in to my IDMoblie account from my mobile, shortly after installing the App, each time I received the message to “Provide a valid email address”. I made one last attempt via Google to reinstall the app, but then looked at the customer comments, and realised my problem was one of many in trying to use the app or gain access to my account via the app. I have given up on installing the app, recognising it will fail to work. I am now left wondering if IDMobile has the technical skills and capacity to provide a ‘fit for purpose’ mobile service, and simply, for whatever, reason, is unable to offer an equivalent product and service to others, such as Vodafone etc. I am not prepared to waste my time dealing with an organisation who seem to fail to understand the responsibility o

523
Tyler
iD Mobile Employee
2 days ago
Viktor Ieromin
Newbie
Viktor IerominNewbie
posted in Your iD Account & App.
PAC code

Absolute disgrace of a service. I am waiting 11 days already trying to get my PAC code.  No emails have been received, can’t use my original phone number as they are are holding it. Can’t access my banks and any other services as they are linked to my mobile number.  They keep saying there are tech issues, wait 48 hours, then another 48 hours, then 72 hours.  Registered compliant, now waiting another 72 hours.I am getting absolutely nowhere with them. How difficult is it to get PAC code…. I don’t owe them anything, just want to get my number back.  Never again.    

894
Decembersangel72
Hero
3 days ago
C
Newbie
CPC464Newbie
asked in Your iD Account & App.
Amazon/Currys £40 Voucher

I signed up with the above offer, transferring my number over, but I've received no communication about the voucher or how to claim it?

1306
C
Newbie
3 days ago
StuartW
Rookie
StuartWRookie
posted in Your iD Account & App.
How do you check and track any awarded loyalty bonuses

Is there a way to track any awarded loyalty bonuses?I recently upgraded my contract and phone and was kindly given a bonus, I cannot seem to see it when I login on the website or when I use the app, it is somewhere right?On a side note, if it is not on the website or App is there a way to request it to be added?Wouldn't people like to see the loyalty bonuses that they have earned? 

120
StuartW
Rookie
3 days ago
Fimig
Civilian
FimigCivilian
asked in Your iD Account & App.
ive been locked out of my app

I was looking to up grade today and I got locked out please help This is what I got

101
Lauren
iD Mobile Employee
3 days ago
S
Civilian
SarahB67Civilian
asked in Your iD Account & App.
voicemail

I want to turn my voicemail off, I've read other threads on this topic but still can't do it, no option in voicemail setting and no option the iD app.Any other suggestions?Many thanks

4639
Lauren
iD Mobile Employee
3 days ago
I
Newbie
IDchuzzlewitNewbie
asked in Your iD Account & App.
Can't add phone number to new online account

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.I now just have 2 numbers with ID; my wife and daughter.I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases.  Previously I had a separate online logon for each phone number, which was a bit awkward but worked.Sounds like I’m not alone. Please could you advise how to proceedRegards,Martin Wilkinson 

1285
T
Civilian
5 days ago
L
Civilian
LexiraebarkerCivilian
posted in Your iD Account & App.
mobile app

My details are working to add my other plan onto my app

92
Tom
iD Mobile Employee
5 days ago
R
Civilian
Rab444Civilian
posted in Your iD Account & App.
fraudulent number porting! account hacked.

Rant alert!Summary: ID mobile security is not existent. My phone number was stolen! Yesterday at 09:24 I got a txt message to say a SIM activation was in process. I was unable to log into the account to deny it was me, I thought I would try again later as I was busy with work.Later that day I realised my phone signal was gone and only working from WiFi, checking my emails I can see that someone has reset my Amazon, PayPal and email account with my phone number so I was logged out! They were also able to work out my bank details from the accounts to try and access online banking. I managed to briefly get access to my accounts by using a recovery email, they then again kicked me out with the mobile phone number for password recovery method.I set up a live chat with ID mobile around 5pm and they advised me the phone number had been stopped, and to get another SIM, I opted to go to Currys and pick one up before the shut at 8pm. But they were still able to get access to my accounts. The pho

72810
Tom
iD Mobile Employee
7 days ago
G
Civilian
Gav17Civilian
asked in Your iD Account & App.
iD mobile app

When I try to log into the app is says it does not recognize my number. 

181
Lauren
iD Mobile Employee
9 days ago
L
Civilian
Lisa19765Civilian
asked in Your iD Account & App.
Cant login online or app

I’m trying to log in online but I’m getting to where you put in your ID mobile number and it’s saying sorry your details don’t match our records. How do I fix this please?   

93726
Marcin Jusz
Newbie
11 days ago
Pablo Britney Trevor
Newbie
Pablo Britney TrevorNewbie
asked in Your iD Account & App.
switching account holder

I have an account for my daughter phone, but want to transfer it to her. what is the best way to do this

102
Pablo Britney Trevor
Newbie
11 days ago
Kirby Watkins
Civilian
Kirby WatkinsCivilian
asked in Your iD Account & App.
remove adult content filtering not working

So on my ID app I removed the adult content filtering.. however this has not worked, and now my Google safe search has been switched on and I cannot switch it back off because 'ID is the administrator' 

178518
Matthew T
iD Mobile Employee
11 days ago
Kingsizefairy
Rookie
KingsizefairyRookie
asked in Your iD Account & App.
can not login account. Sim not connected to network and more problems

Hi,I upgraded my phone on my existing account. Got the new phone, inserted the sim, and hoped that all would be good. Boy, was I wrong... At the same time I bought a sim only contract and switched my number from EE to IDmobile.According to the messages I got, the switch was complete. So I tried to scan the QR code for this sim only eSim, but it will always connect to a Samsung watch which I do not use.I upgraded to a mobile with dual sim. Now I noticed that the sim for the number I already had with ID is not connected to the network. So I have no working phone, cannot phone, do not receive messages and missed an important phone call this morning. I tried all things recommended , nothing worked. And on top of this, I cannot connect to my ID account as it always says that the data I put in does not match their record. I am mightily peed off and need a very fast solution here!!!

437
Kingsizefairy
Rookie
11 days ago
R
Newbie
Rooster51Newbie
asked in Your iD Account & App.
Adding another phone number on app

Can't add my sons details to new app, telling my details are incorrect 

3889
Tom
iD Mobile Employee
11 days ago
J
Newbie
JimbobamiteNewbie
asked in Your iD Account & App.
New Monthly Pay Account - Voicemail Not Accessible

Account is 2 days old but need to access urgent voicemails from medical care providers. It says visual voicemail not available - whatever that is? Tried ringing the number provided but it doesn’t ring. Is this a defect or do I have to wait for access, how long does this take!?

113
J
Newbie
11 days ago
K
Civilian
Kellie strattonCivilian
asked in Your iD Account & App.
speak to a person

Old number hasn’t ported over

322
N
iD Mobile Employee
11 days ago
Terms & Conditions