Your iD Account & App.

I just helped my son to replace this lost SIM, and noticed that iD Mobile online account access is not secured using two factor authentication (2FA). This is pretty surprising since it’s so insecure for something as important as my mobile phone number.

Hi I cannot send msgs to radio competitions but I used to be able to My cap is set £18 and not used in over a month so have not gone overSuch bad service to ask questions Taken me hours

Hi, ove order yesterday phone on a deal im still o2 customer and i wan to keep my number. I'm trying to switch and send pac code but i can't login in at my account its need idmobile number which i didn't have so how I can log in on to my account and switch?

Hiya,Ive recently joined id mobile and ive ported my number from EE to ID however the email sent to me for registration has a different phone number than the number ive ported over so ive unable to register online, what can i do to fix this?

I want to upgrade and it wont let me for some reason can someone help me please

Trying to log into my account in order to pay a top up to use my phone when I go to Sicily and t9 allow me to phone relatives in Cyprus. It keeps telling me my account has been disconnected and when it asks me to transfer the account t9 the email address I have, it just says oops something went wrong and I go back to the start. I started a new payment p,a last week and was to,d it would all operated ok within 24 hours. It’s now over a week. I g9 abroad on Monday and need my phone.

Hi,I have had a text message saying my address is been changed? I haven’t requested for my address to be changed  

Im locked out of my account because 2FA is going to the phone number i cannot acess.

I need a voicemail retrieved 

I need to change my last name on my id mobile account as it is spelt wrong and it is causing me not being able to upgrade my account

I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM)How can I add this plan without access to the phone to be able to receive the confirmation SMS message?Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app?Any suggestions welcome - this must have happened to other people Thanks    

I have downloaded the I'd app multiple time trying to log into the app without success. I am using a Fairphone 6 with e/os installed. I keep getting Loops something went wrong and the error code:500C50f2fed-c5e4-451f-b069-6b2c519276d3

Hi,A scam program has highlighted scams whereby the scammer ports your mobile number by fraudulently contacting your network provider and using stolen information to get your mobile number ported to a SIM card under their controlThis can then allow the scammers to receive codes sent over text messages, which many banks still do. How do ID Mobile protect customers from this? Thanks

Hi,I have had a text message saying my address is been changed? I haven’t requested for my address to be changed  

I have 2 account (2 phone numbers/2 contracts) on my name in my email.I log in and I cannot for the life of me find the other number anywhere even though they've taken money from my bank for direct debit.Where can i find the other account? i also need to change the bank account of the direct debit. How do i do this? 

I have 2 account (2 phone numbers/2 contracts) on my name in my email.I log in and I cannot for the life of me find the other number anywhere even though they've taken money from my bank for direct debit.Where can i find the other account? i also need to change the bank account of the direct debit. How do i do this? 

I don’t have access to my mobile account like I did on the old app. I don’t have my mobile id number it won’t allow me to get into the account I once had. My number is { REMOVED }. 

Recieved a text that address had been updated. I didn't request this

Recieved a text that address had been updated. I didn't request this

I have changed my email address, I have tried to change this on app but will not allowed change. Spoke to customer service who said they have changed the email address but same resul

Morning, I can't log in to my ID mobile app account? Two days ago still can log in, now can't , I don't know why?

I am due an upgrade on my plan however I recently moved house and my delivery address is still my old address. I seen a post online that said I had to change it on my app by going to ‘personal details’ however I do not have this on my app so any help would be greatly appreciated. 

I don't know the account I put mu id mobile account on.

Hii have 2 numbers already registered with you for a sim only account- these are for my kidsid like to switch from my current provider to you (for my phone)thanks

Need to re activate my id esim after traveling abroad and now can't access my original id esim in the system settings