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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 399 Topics
  • 1,262 Replies
399 Topics
Maria Castle
Civilian
Maria CastleCivilian
asked in Your iD Account & App.
saved emails have disappeared

I had a load of saved voicemails from my nan who passed away on the 15th of October this year I've just gone to listen to them and they have gone , I'm heartbroken they were there everytime I've accessed my voicemail previously I pressed the save button after listening when I've had one from her and they have been there when I've picked up new messages but today all I got was you have 2 new messages no mention of saved messages I so want them back and want to know where they went 

10
Maria Castle
Civilian
4 hours ago
R
Civilian
Rab444Civilian
posted in Your iD Account & App.
fraudulent number porting! account hacked.

Rant alert!Summary: ID mobile security is not existent. My phone number was stolen! Yesterday at 09:24 I got a txt message to say a SIM activation was in process. I was unable to log into the account to deny it was me, I thought I would try again later as I was busy with work.Later that day I realised my phone signal was gone and only working from WiFi, checking my emails I can see that someone has reset my Amazon, PayPal and email account with my phone number so I was logged out! They were also able to work out my bank details from the accounts to try and access online banking. I managed to briefly get access to my accounts by using a recovery email, they then again kicked me out with the mobile phone number for password recovery method.I set up a live chat with ID mobile around 5pm and they advised me the phone number had been stopped, and to get another SIM, I opted to go to Currys and pick one up before the shut at 8pm. But they were still able to get access to my accounts. The pho

79614
N
iD Mobile Employee
10 hours ago
Paul Stephens
Civilian
Paul StephensCivilian
posted in Your iD Account & App.
Paul

Hi I've just changed my phone and I can't log into my account it just says I'm putting in the wrong details but I'm not please advise!!

413
N
iD Mobile Employee
10 hours ago
K
Civilian
Kevin1912Civilian
asked in Your iD Account & App.
I can't log in with the updated app?

Trying to log in after the latest IDmobile phone app update, but can't get past the stage of entering my phone number details? It keeps saying the the details are incorrect, but phone number, surname and dob are a correct? Have tried the old phone number that came with my SIM years ago before transferring to my own number, but still no go? Need to get access to my latest bill.

31911
N
iD Mobile Employee
11 hours ago
D
Civilian
DTriggCivilian
asked in Your iD Account & App.
how do I update my telephone number

How do I update my telephone number 

302
Tyler
iD Mobile Employee
12 hours ago
J
Civilian
Joe_mCivilian
asked in Your iD Account & App.
I upgraded my account to unlimited data but the info looks wrong in the app and account

Hi,I upgraded my account to the £16 all unlimited 2 year account but the app shows i have 42GB/5GB data plan. And the website says I’m paying £16 for 5GB data plan. I have left it a number of weeks just to see if it took time update. Kind Regards Joe

432
Tyler
iD Mobile Employee
12 hours ago
H
Newbie
Harri_etc268Newbie
asked in Your iD Account & App.
Can't add phone number to new online account

I recently bought a new mobile phone thinking I could move my ID number from my old phone to my new phone but wasn’t able to (very annoying!). My old ID plan has now expired and I’m now on my new monthly ID Plan but I’m not able to add my new number to my account. It only sees my old number which has now expired so I can’t see any information online.when I try and add my number it says my details don’t match but I don’t see how I can get my phone number, surname and date of birth incorrect ! please can anyone help? It’s so irritating not being able to call and speak to someone to resolve this for me. 

414
Matthew T
iD Mobile Employee
16 hours ago
F
Civilian
FlobbleCivilian
asked in Your iD Account & App.
Data only SIM and can't access account

I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.

423
Matthew T
iD Mobile Employee
16 hours ago
Kirsten Bevs
Newbie
Kirsten BevsNewbie
asked in Your iD Account & App.
Missing Referral Reward

Hi there,My Dad referred me on the ‘Reward a Friend’ scheme towards the end of last year - I received an email saying that the reward was on its way on 30th January 2024, but it never arrived for either of us.I’ve had an email saying that the scheme will expire at the end of this month - could you please help?Thanks

392
Kirsten Bevs
Newbie
1 day ago
S
Civilian
Samantha.mullenCivilian
asked in Your iD Account & App.
apple tv

How do I claim my Apple TV subscription 

450
S
Civilian
2 days ago
Debsians
Rookie
DebsiansRookie
asked in Your iD Account & App.
When will I be able to log on to the new app, or the old one?

Will it ever work again? 14 days and counting, still can’t get to my online accounts! The information and excuses are woeful. What is happening, when will this be fixed, I’m sick of the “just bear with us” messages and the boast that 100,000 accounts are working well on the new App. Awful, just awful 😞 

9479
Tyler
iD Mobile Employee
3 days ago
J
Civilian
Jayc1993Civilian
posted in Your iD Account & App.
HELP - PAC code fraud attempt

Someone has gained access to my ID mobile account and stupidly support have given them a PAC code.I've been told to wait 24-48 hours for a response but has the PAC request been stopped?If they port my number then they can start accessing other online account information.My bank has been notified and online/mobile banking has been disabled for now.

41
N
iD Mobile Employee
3 days ago
A
Civilian
annabelsavage25Civilian
asked in Your iD Account & App.
Linking Number to new App

.

71
Tyler
iD Mobile Employee
4 days ago
Duncan Michael Pearson
Civilian
Duncan Michael PearsonCivilian
asked in Your iD Account & App.
why doesnt my bundle auto renew?

I want to get the £10 / month bundle (6GB) data to auto renew each month.It doesn't so every month on 22nd I have to make a £10 payment. Interestingly when I make the payment the expiry date then shows as 15th of the month. It seems like something isn't quite right, how can I get this resolved ? Thanks Duncan

61
Tyler
iD Mobile Employee
4 days ago
J
Civilian
jjawilsonCivilian
asked in Your iD Account & App.
Cannot login to ID Mobile App. Says that the details do not match the records

 Cannot login to ID Mobile App. Says that the details do not match the records.The app updated and I had to re-register, of which I did. When it asked me for my details I put them in and it says that my details do not match the records.

171
N
iD Mobile Employee
4 days ago
L
Newbie
liane64
asked in Your iD Account & App.
money taken - account locked

Have been away for a short while and tried to use my iD Mobile account from 28 May. The payment of £8 was taken and I am now showing no data left with unlimited texts and minutes. I cannot use the phone despite money being taken on 28 May.

193
Tyler
iD Mobile Employee
4 days ago
S
Newbie
SlartibartfastNewbie
asked in Your iD Account & App.
Data Usage

Im on a new plan with iD on unlimited data. I can’t find anywhere that shows me how much data I’m using. Where can I see this.

113
N
iD Mobile Employee
4 days ago
B
Civilian
B0y5eyCivilian
asked in Your iD Account & App.
Unable to turn off safe search

Safe search function is deactivated on my account screen but is still blocking out websites etc - I’ve turn it on and off and waited the allotted time scales but it is still blocking websites. Please help

121
Tyler
iD Mobile Employee
4 days ago
A
Newbie
AidanFNewbie
asked in Your iD Account & App.
Deleting iD Mobile Accounts with no associated Plan

Now that iD Mobile have set up a new ‘My Account’ system, is it possible to delete an iD Mobile account which has no airtime plan associated with it?

945
Kash
iD Mobile Employee
5 days ago
W
Newbie
westysonNewbie
asked in Your iD Account & App.
Call Cutoff

I was in the middle of a call and got an ID voice telling me I had reached my cap, and just cut off my call in the middle of a conversation. Why has this happened?

63
Kash
iD Mobile Employee
5 days ago
Viktor Ieromin
Newbie
Viktor IerominNewbie
posted in Your iD Account & App.
PAC code

Absolute disgrace of a service. I am waiting 11 days already trying to get my PAC code.  No emails have been received, can’t use my original phone number as they are are holding it. Can’t access my banks and any other services as they are linked to my mobile number.  They keep saying there are tech issues, wait 48 hours, then another 48 hours, then 72 hours.  Registered compliant, now waiting another 72 hours.I am getting absolutely nowhere with them. How difficult is it to get PAC code…. I don’t owe them anything, just want to get my number back.  Never again.    

1417
Kash
iD Mobile Employee
5 days ago
J
Civilian
Japple14Civilian
asked in Your iD Account & App.
Data Rollover not showing

I am unable to find my data rollover anywhere and can not access it.  Why has this happened?  Please can you help me to resolve this problem? Thanks

824
Kash
iD Mobile Employee
5 days ago
Damian Martyna
Civilian
Damian MartynaCivilian
posted in Your iD Account & App.
change car sim

Hi , I’m bought phone with id mobile deal , I would like to transfer my old number please 

81
N
iD Mobile Employee
5 days ago
M
Civilian
Mary CCivilian
asked in Your iD Account & App.
Scam on message

Joesphward send me private message to call on a mobile number.07712005040 I don’t recognise this number.This is offical number or this is a scam.  

152
M
Civilian
6 days ago
A
Newbie
AmylsNewbie
asked in Your iD Account & App.
cant make calls / send txts but plan still active

My plan is active & I have unlimited calls / txts but unable to use as stated I’m out of calling credit. Renews on 22/10 so in 3 days time. I’ve 0 data left but why would this affect calls / txts? This is 4th time this has happened so thinking of leaving ID as not what I’m paying for. 

111
Tyler
iD Mobile Employee
6 days ago
Terms & Conditions