Your iD Account & App.

Cannot text 79100 from my phone, live chat unable to resolve the issue

My SIM card has been locked, I need help.

Paid my bill won't let me use my sim 

Hi, I moved to ID mobile from GiffGaff yesterday but when I text people it comes up using the old number. Some people can't call me too.I requested the PAC process to be completed yesterday.I haven't received a PAC process has been completed. Can someone help?

Hello I have two ID mobile sim contracts only, but I can only see my account with the first contract while the second I don’t have access to it, how can I put them both on my ID app

My daughter is now 18 yrs old and needs to take ownership of her account and billing. I can change to her email but can’t change to her name and direct debit from her account. I can’t change her number as she has 2FA on everything and will cause more problems than solves. Is there a way to start a new plan but with existing phone number?

I am not able to log in to my account and on the app. 

Can you please let me know when exactly I can cancel my contract I can’t see an end date anywhere. I have emailed, sent a message on socials and even tried your live chat but I can’t see to be getting anywhere.

My contract is due to end in 2 days. Should I have had prior notification of this?

I have a pac code from id mobile  [REMOVED]when I go to switch its keep coming up with error message it’s been 3 days it’s not working 

Hello I have moved my contract from three to ID mobile. I used my PAC code from three to transfer my number over. The switch has taken place and if you call the number you gave me it says it is an incorrect number however when I send messages it is not using my old number and it is the number you gave me for my contract but my calls to my old number come through to this phone. How do I make my messages come from the same number?

I'm unable to log into my account, it keeps saying 'your details do not match our records' when inputting my number, name and dob. Even though they are definitely correct. Is this the only way to get through to customer support?? I changed phones, put my physical Sim card in but says I need a QR code but can’t login into my account

This didn’t work it says the SIM is not associated with my number help what do I do 

Hi I don’t understand I have a message saying I have a cap on my account ? I thought I’d signed up for unlimited calls and text per month 

I have recently been unable to pay my bill due to a change over of job, but I need.my services.turned on for my job.Can you switch my services on and I will obviously either pay double at the end of the month or pay next Fri with my first pay cheque then back on to monthly payments? Thanks and regards.

I just helped my son to replace this lost SIM, and noticed that iD Mobile online account access is not secured using two factor authentication (2FA). This is pretty surprising since it’s so insecure for something as important as my mobile phone number.

Hi I cannot send msgs to radio competitions but I used to be able to My cap is set £18 and not used in over a month so have not gone overSuch bad service to ask questions Taken me hours

Hi, ove order yesterday phone on a deal im still o2 customer and i wan to keep my number. I'm trying to switch and send pac code but i can't login in at my account its need idmobile number which i didn't have so how I can log in on to my account and switch?

Hiya,Ive recently joined id mobile and ive ported my number from EE to ID however the email sent to me for registration has a different phone number than the number ive ported over so ive unable to register online, what can i do to fix this?

I want to upgrade and it wont let me for some reason can someone help me please

Trying to log into my account in order to pay a top up to use my phone when I go to Sicily and t9 allow me to phone relatives in Cyprus. It keeps telling me my account has been disconnected and when it asks me to transfer the account t9 the email address I have, it just says oops something went wrong and I go back to the start. I started a new payment p,a last week and was to,d it would all operated ok within 24 hours. It’s now over a week. I g9 abroad on Monday and need my phone.

Hi,I have had a text message saying my address is been changed? I haven’t requested for my address to be changed  

Im locked out of my account because 2FA is going to the phone number i cannot acess.

I need a voicemail retrieved 

I need to change my last name on my id mobile account as it is spelt wrong and it is causing me not being able to upgrade my account