Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 213 Topics
  • 894 Replies

213 Topics

M
Newbie
MiFiNewbie
asked in Your iD Account & App.

Log in is impossible!

I have been trying for WEEKS to log in both with the app and online. Because I received error messages each time I tried email addess, password and phone number, I had to keep making changes and have frequently been sent reset and verification emails . I have tried with three different browsers. Nothing enabled me to actually log in...except to this community, which somehow has succeeded.So by now I have no idea how to proceed in order to log in to my account..

8
T
Newbie
14 minutes ago
J
Newbie
jenski4561Newbie
asked in Your iD Account & App.

App not working

I re-registered for new app a couple of months ago. It now keeps telling me I need to register again (no option to just login) and I'm not getting any of the codes it says it is emailing me. I've tried removing the app and reinstalling and no luck. I've also tried registering numerous times. Email address I'm inputting is correct (still getting my bills via email).

7
S
Civilian
4 hours ago
J
Rookie
jomiz76Rookie
asked in Your iD Account & App.

Unable to login into iD mobile app

I’ve just joined iD mobile and my old mobile number has transferred over.  I am trying to set the app on my phone but it won’t accept my original mobile number from my previous provider and when I input the iD mobile number from my order it states it is sending me an text message with a code that I never receive.  Can you please help me get the app set up?

7
andewhite
Legend
15 hours ago
K
Civilian
KusumMCivilian
asked in Your iD Account & App.

please help me update my direct debit details.

I get and oops message in the app and I have no other way of talking to someone to make the change as far I can see. Can someone who works for id mobile please contact me. Thanks

2
Tyler
iD Mobile Employee
21 hours ago
Susan Shannon
Newbie
Susan ShannonNewbie
asked in Your iD Account & App.

Email Server Outage

I can’t search in the search bar of my emails as it says Service Outage Try later. This has been ongoing for some time now and I need to search for important emails. How can this be resolved please? I need to find emails and can’t do this

1
Matthew T
iD Mobile Employee
21 hours ago
S
Newbie
swcqNewbie
asked in Your iD Account & App.

oops

Started with idmobile a month go not very good at first and kept getting the oops something went wrong .After a couple of weeks service was OK and was able to use the app properly ,now all of a sudden I'm getting the oops something went wrong when trying to use the app, anyone know why , thanks 

2
S
Newbie
22 hours ago
Robert Sullivan
Civilian
Robert SullivanCivilian
asked in Your iD Account & App.

possible scam

I have been asked to update your web connection app you sent a six figure number to provide access and now want my mobile number surely you have this?  I am writing from my home computer.  can you confirm this is a general update. 

2
Tom
iD Mobile Employee
22 hours ago
Rachel Bailey
Civilian
Rachel BaileyCivilian
posted in Your iD Account & App.

switch old number

Hi I requested to keep my old number when I signed up but this still hasn't switched over and I need to keep this  I have my pac code but when I try to do it online it says this is already in process it's been a week now could this be switched please 

1
Tom
iD Mobile Employee
23 hours ago
R
Newbie
raggedparrotNewbie
asked in Your iD Account & App.

Every call to a single contact is cancelled

I keep trying to contact the guide Dogs helpline. I have called them many times before without problem. It is an 0800 number but I have enabled premium numbers in my account. The number is not blocked in my contacts. Each time I try to call it is immediately cancelled. I have tried turning the phone off and on again- makes no difference. I have no problem calling any other number which is why I’m dumbfounded by this.

2
R
Newbie
23 hours ago
Nikky Hiatt
Civilian
Nikky HiattCivilian
asked in Your iD Account & App.

my services

How do you access my services on the app to be able to reactivate a sim card after reporting lost or stolen

1
Tyler
iD Mobile Employee
23 hours ago
M
Newbie
MikeymikeNewbie
asked in Your iD Account & App.

Voicemail

How do I turn voicemail on and off using an iPhone? Seems I can no longer do it on the app. 

2
Tom
iD Mobile Employee
1 day ago
I
Newbie
IanRichNewbie
posted in Your iD Account & App.

My SIM card plan hasn't been set up as agreed - showing as Nil EVERYTHING on statement

and am now receiving text messages to say that I am up to my “over data” cap?? I’ve only been with you for a couple of weeks???I contacted the online chat facility, immediately after activating my SIM card when I first set up my idmobile app account, because my Data Allowance was only showing a 36GB allowance & not the 45GB I had signed up to. The response was that it was showing as 45GB at your end - a “ticket” was raised for this to be looked at.But this afternoon, I’ve received a text message warning me that I am up to my “over data cap”. Meaning that I’ve had no benefit what so ever from you.Looking at the 1st statement that is showing on my account, which is under the original SIM card number (having now transferred my previous number to you), this shows - 0 Minutes, 0 Texts & 0 Data - when it should be Unlimited Minutes, Unlimited Texts & 45GB Data. In my app account it is still showing Unlimited, Unlimited & 36GB DataI need someone to pick this up and own it, to

4
andewhite
Legend
2 days ago
Charlie Gill
Newbie
Charlie GillNewbie
asked in Your iD Account & App.

I can't log on with the new App, and all the links to the website logon pages are broken....

I can’t log on to the new App.Various issues,     This is (at least) my second time of leaving and returning to ID mobile                   Because of this my actual email address is already ‘Taken’ by me, and so I cannot use my own email address for my account with ID mobile because someone else (me) has already used it in the past…..So, I was told by an ID mobile staff member to add a 1somewhere in my email address and log into my account, and at the time, this did  not matter, as ID mobile did not require a verification of the email address in order for it to be registered.Now we have a new app, and I think it requires access to the given email address in order to activate the app on your phone.  I cannot do this because I do not have access to the given email address. And I cannot get access to it either (I have tried)2nd issue.When I rejoined ID Mobile I brought my number with me, and I am not 100% sure that my new number has been registered properly on the system.  So again, when

0
Charlie Gill
Newbie
3 days ago
Sye Dope-dubber West
Civilian
Sye Dope-dubber WestCivilian
posted in Your iD Account & App.

ID Mobile app & internet site not working!!!

Hi, every time I login in to my account via app or internet I get an “oops there was a problem” message in red, I just want to see what upgrades I am entitled to why is it so difficult?kind regards 

2
M
Newbie
3 days ago
N
Civilian
Nick50Civilian
asked in Your iD Account & App.

Unhelpful ID Customer Service

My ID mobile has made around 12 unauthorised calls to Australian numbers. when I contacted the ID live chat, they passed me onto an external company who wished me to enter my email and then pay £1 followed by £24 per month for them to help me with these unauthorised calls. When I disconnected and reconnected to the live chat the operator was not interested and just put me back to the external service. service was absolutely crap, disgusting service. Not helpful in the slightest.

1
andewhite
Legend
3 days ago
MikeEric
Newbie
MikeEricNewbie
asked in Your iD Account & App.

Recent Upgrade

I recently upgraded my SIM only package and it won't let me keep my existing number. Live chat doesn't work and I'm getting nowhere trying to cancel the new SIM which I received today. If ID mobile monitor this chat can you please help to either keep my old number or cancel the upgrade.

1
andewhite
Legend
3 days ago
Jane Barnes
Newbie
Jane BarnesNewbie
asked in Your iD Account & App.

New to iD mobile amd cant access account/app

Just switched to iD mobile and have transferred my old number over. Switch went fine. However I tried to set up my account and app before my old number had transferred. I now can’t complete the set up as when the verification code is sent by text I am not receiving it. I have tried setting my phone number as the one received from iD mobile and my current one which was my old transferred one but still no success. I have also tried logging in from another mobile to request text with code. I have turned phone on and off. Couldn’t get any answers from live chat. Very frustrating not being to access app and see billing, usage and manage account. Any help greatly appreciated. Thank you

2
Jane Barnes
Newbie
3 days ago
T
Civilian
trupssterCivilian
asked in Your iD Account & App.

CANNOT TOP-UP ON APP OR WEBSITE - FRUSTRATING

I have for a long time been unable to top up my PAYG account either online or on the app. It is so frustrating; I end up using/asking for WIFI wherever I go, or I am stranded without data. THIS HAS BEEN FOR MONTHS NOW! I was able to recharge until March, and since then it has stopped. THIS IS FRUSTRATING! I have tried online chat also, the agents know nothing. DO SOMETHING PLEASE!

1
Tom
iD Mobile Employee
3 days ago
Tonii Hd
Newbie
Tonii HdNewbie
asked in Your iD Account & App.

no pac needed?

I currently have an id sim only and just kept my old handset. I want a new handset and I'd is the best deal. For usual I'd just put in a pac code to switch and keep my number but how do I move to this new deal with handset and keep my existing number when it's the same provider (iD)?

3
andewhite
Legend
3 days ago
B
Newbie
Bogdan MuchaNewbie
asked in Your iD Account & App.

transfer number from vodafone to idmobile

how to transfer number from vodaphone to idmobile I have paccode from vodafone and Idmobile number

2
Tom
iD Mobile Employee
3 days ago
Bobby Davies
Civilian
Bobby DaviesCivilian
posted in Your iD Account & App.

earbuds

Hi. Recently upgraded to s23fe. Had an offer for a pair of earbuds. The phone arrived bud no earbuds? Just wondering when they are going to arrive. Thanks. 

1
Tom
iD Mobile Employee
3 days ago
H
Rookie
HappyGothRookie
asked in Your iD Account & App.

Problems transferring to iDMobile

Monday 3rd June 2024I am in the process of changing my O2 mobile number to iD mobile and want to keep my number. I  sorted my PAC code and successfully got my iD mobile number. Tuesday 4th June 2024I waited yesterday for the confirmation that my old number would be live by 10.00pm as expected. Nothing happened. I sent my PAC code etc well before 5.30pm on Monday. Wednesday 5th June 2024Now at 11.15pm I am still waiting! Could someone advise when this will be sorted please?Can anyone solve this problem please - I need my original number back asap.  Jacqui Davies

2
H
Rookie
4 days ago
B
Newbie
benlidgeyNewbie
asked in Your iD Account & App.

App registration is not sending email OTP

I have been trying to log in on web or the app, and on both been asked to create a new account. When I do I am told I will receive an email OTP. But it never arrives so I cannot complete the process to re-create my account.Looking through the community it seems like there are other people in a similar position. Has anyone been able to resolve this?It seems poor that I need to re-create my account, when the old account details should be migrated to the new system.

4
B
Newbie
4 days ago
W
Newbie
warmstrong99Newbie
posted in Your iD Account & App.

ID app not working

Had to update  the ID app and now receiving "Sorry, your details do not match our records." message. Same issue on phone and PC. Received an email saying “Hi XXXXX,Great news - your iD Mobile online account has been created! To get started, simply log in and follow the steps to add your plan. Thanks, The iD Mobile Team” Followed the steps and it’s not working. Please sort.Thanks

2
W
Newbie
4 days ago
Z
Newbie
zoeepickardNewbie
asked in Your iD Account & App.

cant log on to mt account online or on app

I’m trying to log on to my account online and on the app but it’s just keep saying “sorry your details do not match our records”  I’ve tried multiple times but keep getting the same answer so can’t log in at all. 

5
Matthew T
iD Mobile Employee
4 days ago
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