Hi. I'm having the same problem as many others before, as the app doesn't accept the Tel no linked to my account and as a result, I cannot get into my account. Please help! 😊

I have 2 sims on my account. I want to purchase another monthly  sim but cant see how to do it?The only buy option in my account is to upgrade, not get another sim.

I've had to request a change of my number because of harrassment. I've been on live chat to ID mobile and quoted the police incident number. How long will it take for the new number to be active ? 

Where can i obtain proof of purchase to claim cashnack offer for new upgrade 

Hello I’m notifying you if the death of the account holder, my Mum, Loretta Wood

Hi i just bought sim plan as 2nd contract , i already had phone and sim contract. I tried to add my 2nd plan it asked 2nd phone number date of birth and email , after filling details it does send code on my 2nd phone number which i am not receiving for some reason. Does anyone know the solution?

Trying to set up a voicemail. I am asked to create a PIN of between 4 and 10 digits.  I have tried multiple combinations including eight digit dates of birth of several family members (not my own). Every time I do so I am told that number is not available.  How am I supposed to come up with a number ID considers good enough.  There are no prompts, no suggestions and no help on the ‘we’ll help you step by step’ set up message.   Frustrated doesn’t cover it. 

I am writing to explain that I permanently deleted the Gmail address that was previously associated with my iD Mobile account. The main issue is that I have forgotten my account password, and because the email address linked to the account has been deleted, I am unable to reset the password or receive verification emails. As a result, I cannot manage my account normally. I would like to discuss how I can update my email address and regain full access to my account, and I am happy to provide any information needed to verify my identity.

Hi,A scam program has highlighted scams whereby the scammer ports your mobile number by fraudulently contacting your network provider and using stolen information to get your mobile number ported to a SIM card under their controlThis can then allow the scammers to receive codes sent over text messages, which many banks still do. How do ID Mobile protect customers from this? Thanks

Speak to an agent 

Please can you delete my community account as I cannot see an option for this in settings.Thanks  

Joined ID mobile in December and unable to log into my account. When I try online (chrome) it reloads on the enter number page. When I try the app it says 'oops something went wrong' I have cleared cookies, restarted phone, deleted the app and reinstalled and no luck! 

I have just got a new phone through iD mobile and have transferred my old phone number across before accessing the iD mobile app. Now when I try to log into the app, if I use my iD mobile number it tries to send a verification code to that number (which I don’t have access to). If I put in my current number (which was moved across) it doesn’t recognise this number. I have tried speaking to the chat bot but that wasn’t any help. Any suggestions? 

I am an ID mobile user, have been for a long time. Last year I migrated my number from 1 ID account to another ID account (upgraded) however when I log into my ID mobile account it says my plan is inactive. Can you help please?

I have three sim contracts how do I see each of them on the app. Currently I can only see 1

I began a contract on the 29th of December and submitted my PAC. My number should've ported yesterday but it didn't. I think it is very odd that I didn't receive a message from my old provider saying they're sorry I'm leaving them. I have submitted a report on the app, but I don't think iD are porting my number. Please can someone explain if my number is still being ported?

Good afternoon,I have the same email address for 2 ID mobile accounts/phone numbers, I cannot see the 2nd ID Mobile account details, please helps. 1st account number: (Information Removed), mobile number: (Information Removed),. I can see account details when I login using the email address. 2nd account number: (Information Removed),, mobile number: (Information Removed),. I canNot see account details when I login using the email address. Kind regardsHBLeeEmail address (Information Removed),

Sorry. Being thick.  Have an ID sim only deal. Moving to a contract but want to keep number.what do I do?  

Hello, where can i find on my account my call and message log history?

Closing an account for someone with dementia. My mother has dementia and can no longer use her phone or email address,  I cannot help her access either of these since she has forgotten all passwords. She is not using the phone,  there are no calls or texts being sent therefore no costs meet. How can I close the account please?

Hi - I had previously been a customer of ID before transferring networks.I have recently returned to ID, with the same number I left with, however my plan shows it is still disconnected (even though it is active). As things stand I cannot access the account online.How do rectify this?​​​​​​

Recently joined ID mobile and noticed that roll over data is not showing in the app or website. I only used 20gb out of my 150gb allowance last month and the app and website is showing 144gb/150gb

i’ve just got an email saying that my account’s been cancelled, but I’ve only just got my new SIM card. I don’t know what to do as I haven’t cancelled it and it is very difficult to get into contact with ID.

Is it possible for ID Mobile to retrieve a deleted voice message?  It was recorded on my cellphone in late September/early October and I simply forgot to save it.  My phone also generated a transcript - not very accurate - but it would be great if I could retrieve this too.Why do I need it? The message came from a company confirming that I was entitled to a (free) household repair and that a date for that would be provided soon.  However, in chasing it up they now claim not to have actioned the repair and have no knowledge of the voice message. 

Hi, I'm trying to change the email associated with my ID mobile account, but the system needs to send a text with a code to my phone number. My problem is, I do not have a phone for the number as the SIM is used for data only in a router. Is there another way to request a code e.g. to my original email address then another to my new email. I cannot plug the SIM into a phone easily as the router is 70 miles away. Cheers Ken