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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

276 Topics
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276 Topics

Recent feedback.

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Rooster51Newbie

asked in Your iD Account & App.

Adding another phone number on app

Can't add my sons details to new app, telling my details are incorrect

8 hours ago

Ratz1809Newbie

asked in Your iD Account & App.

'Sorry, your details do not match our records' error when I add a plan to the iD Mobile app, what do I do?

I can’t log in to my id account. Keep getting details don’t match

8 hours ago

Sally copeNewbie

asked in Your iD Account & App.

accessing app

I’m unable to access the app. Keeps saying “unable to connect to if mobile please try again” I’ve been trying since yesterday!

15 hours ago

Nicky GCivilian

asked in Your iD Account & App.

Email Address Change

Hi, I am looking to change my email for my ID mobile plan as my bills are all going to my daughters email and I have my own now? Thanks.

16 hours ago

Adam12Civilian

asked in Your iD Account & App.

EFF1Newbie

asked in Your iD Account & App.

PAC CODE RECEIVED NOT REQUESTED

Received a pac code and final payment cost but I did not request this Is this a data breach pac code fraud?ID do not port my number

1 day ago

FlobbleCivilian

asked in Your iD Account & App.

Data only SIM and can't access account

I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.

1 day ago

SheenacattonCivilian

asked in Your iD Account & App.

why is my message saying not delivered when they have

When I send a message it says not delivered when it has as I switch over to this one with my old number but on my account it has a different number

1 day ago

swcqNewbie

asked in Your iD Account & App.

wrong data allowance

My allowance is 100gb but app is showing only 20

2 days ago

MenchangNewbie

asked in Your iD Account & App.

App not recognising my number or name, cannot open my account

I was trying to log in to my Id account to set the roaming but when I enter my number & last name it says “Sorry your details do not match our records”. And no other option on how to get in touch to someone to rectify this. Please any one knows how to access their account with same problem?

2 days ago

chrisb1302Civilian

asked in Your iD Account & App.

Proof Of Purchase - Pixel Offer

How can i get a copy of my proof of purchase to validate the offer for a new Pixel Watch with my phone?

2 days ago

hastalavistaNewbie

asked in Your iD Account & App.

why after switching to iD Mobile it’s still showing my temporary ID number instead of my new number?

Hello i’ve switched to ID Mobile switching gone through today and everything is working like it should be but in my ID app and website it’s still showing my temporary ID number instead of my new number i switched, I’ve contacted live chat they advised to re register app but it doesn’t help because with same details I get to my account where I still see my ID temporary number

2 days ago

surajdNewbie

asked in Your iD Account & App.

I am unable to access my account

HiI re-registered for an ID account a while ago, but I have never been able to log in. I have used the reset password link, reset my password, and then even after confirmation it does not let me log in with the new password.How can I regain access to my account?

2 days ago

NiamhsmumNewbie

posted in Your iD Account & App.

abroad data being used by someone else!

I’ve just had a painstaking live chat which the person was lovely however I believe my daughters day at has been stolen. her roaming data has exceeded 30gb to 115gb.We’ve not stepped foot out of the UK this year. I’ve been told I have to wait for a usage report. has anyone else had this! I don’t know whether it’s identity theft a data breach or something else entirely!im so stunned!

2 days ago

Regina KrizsánNewbie

asked in Your iD Account & App.

transfered number issue

Yesterday i requested to transfwe my old number from GiffGaff to ID mobile. Today i got a messege that my number been transfered. In the ID mobile app still showing my ID mobile given number not my old one. When someone tries to call me on my old number its ringing but on my phone no sign of any calling to answer or missed calls at all. When i am trying to call someone, the call fails. What can i do?

2 days ago

Ian BewybuNewbie

asked in Your iD Account & App.

Details not recognised

Ian Bewybu 21 hours ago I cannot register my details onto the new app, details not recognised, over and over again. Had chat the other day but still not resolved. Have registered my daughters number fine but my own details don’t get recognised.Ian

2 days ago

StewbeeCivilian

asked in Your iD Account & App.

PAC not submitting

Hi. I am entering the correct details to bring my number over but it won’t submit. I’ve read through some similar issues but it seems it will need you guys to solve this. Please contact me regarding it. Thanks, Stew.

2 days ago

EdwardBuzzardNewbie

asked in Your iD Account & App.

Transaction Number

Please could someone contact me with a Translation Number - I did not receive a welcome email with it and now I can’t transfer my number. Thanks.

2 days ago

ZebideeNewbie

posted in Your iD Account & App.

Unable to access account

When I try and log into my account it says my details don’t match and eventually it is locked try again in fifteen minutes. I use a password manager so my details are correct and if try and use the forgot password facility the promised OTP never comes despite using the resend option. This has been going on for some time and now it has failed to send the OTP and has locked me out. This has been going on for a while.

2 days ago

JR59Newbie

asked in Your iD Account & App.

Where are "services"?

In an email about roaming it advised to check that it was on. It says to go to the ID app and open the Services section. But there is no services section…...

2 days ago

Becky CollinsNewbie

asked in Your iD Account & App.

Missing sim card

Hi could you please send me a replacement SIM card I've just got the phone and package but unfortunately someone has misplaced my SIM packet and thrown it in the bin. I purchased the Google pixel 8 last week.Thank you

2 days ago

KjamesNewbie

asked in Your iD Account & App.

app access

I am not able to access the app and not able to find support to do so. I have tried the community and the chat. I do not use social media…. I keep cannot log onto the app. I keep getting the message Sorry, your details do not match our records' please help I need to top up and can’t do this on the web. Or at least I can’t find out how to!!!

2 days ago

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