Your iD Account & App.

Hello, I'm on monthly payment 2 year contract and the contract is still active and I've been paying via direct debit so payment is upto date as well. However, I noticed I don't have a mobile data and when I logged in the app it says the plan is disconnected. I've used my own credentials and I'm not sure what's happening here. Can you please help?

I’m trying to log in on the app but it keep telling me my details don’t match

As for so many others, I can’t log into my account via the app or via the website. I just get stuck in an endless loop coming back to the ‘please enter your email’ screen and data entry box. Looks like the security features haven’t been set up properly? I last had this problem months ago, so its really disappointing to experience a recurrence. As the app (my phone runs on Android) is all down to ID Mobile, there’s no question of variations between browser. I use Firefox running under Windows 10 on my pc, so hardly an unusual configuration. Any ideas for what, how and/or who to kick here? Not a lot one can do to a custom app as a user.

Hello, where can i find on my account my call and message log history?

Hi, my ID mobile app has my account and my daughter’s account registered. My daughter is now an adult so we want to separate the accounts so she can have her own private account for her phone. I can’t see a way to do this on the app? Any help would be appreciated, many thanks.

No text messages with verification codes are coming through - and then I downloaded the id app and I didn't even get that verification text… Are you blocking numbers? Can you help me log into my account to check it out?

Hi, I bought an ID Mobile sim to put in a 4g router to run a home broadband system. I already have my phone sim registered on the app but when I try to add the new 4g router sim to the app it wants to send me a code by text to confirm. Because the sim is in a 4g router I can’t get that code! Is there another way around this e.g. getting the code by email? Thanks.

I have requested a pac code but just keep getting a massage that the system is down. They were supposed to call me back but nothing happened.

Hello, I have tried to obtain a PAC number this afternoon without success? Either network or maintenance issues suggested. Can anyone at ID help please? Thanks, Paul Mitchell

Hi my 2 sims switch today but my daughters won't txt certain people??

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name. I now just have 2 numbers with ID; my wife and daughter. I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases. Previously I had a separate online logon for each phone number, which was a bit awkward but worked. Sounds like I’m not alone. Please could you advise how to proceed Regards, Martin Wilkinson

My eSIM was hacked earlier today, along with my online ID account. Both of my phone numbers were transferred to new SIMs/eSIMs without my authorization. Following this, my contracts were upgraded, and the delivery address was changed to a location in London. When I spoke to a representative via live chat, she acknowledged that there was suspicious activity but did nothing to prevent it from continuing. I specifically requested that my online account and both phone numbers be blocked, but that was not done. Later, I called the lost/stolen phone line to report the incident and have both numbers blocked. During the verification process, I was told that my profile details didn’t match—unsurprising, since the fraudsters had already changed my information. I was then asked to submit a selfie with my passport as proof of identity, after which I was informed that my online account had been blocked. I immediately drove 30 miles to a Currys store to recover my phone numbers, which I managed to d

I tried so many times to switch but can’t

I’m currently abroad and have got roaming set up, but want to check how much data I’ve used. The app displays 194.7GB/100GB. What is this telling me? That I’ve used 94.7 extra outside of my plan? Is there any way of seeing how much I’ve used while abroad?

I’m trying to log on to my account online and on the app but it’s just keep saying “sorry your details do not match our records” I’ve tried multiple times but keep getting the same answer so can’t log in at all.

I can't use the app because it says "This plan has been disconnected ". I suspect this relates to the time last year when someone tried to take over the number last year because I can only see bills up to about that time. The number was eventually recovered and I can receive calls on it but I can't see details of my allowances on the app (or elsewhere? )

i have a new ID account, ported my number from lebara and activation day was tuesday. Old number is now dead, ID said go back to lebara and ask them, lebara told me the port is now complete,so number no longer on their network. Now ID is saying the number is gone and cant be retrieved. i have had same number for over 20 years, elderly and disabled. my number is my lifeline. Who can help me get my number back? im deflated i have been back and forth on chats i dont know what to do now. please help or should i just accept my number is now lost in ID space and cant be retrieved and move on?

App says my plan is disconnected

Why is my phone restricted when my bill is pod and I owe nothing!!!!

So the chatbot is no good for this. I called to a customer today who informed me she had been receiving my text messages. She showed me them. This lady is elderly and was worried. They were duplicate messages from another customer to me. Another strange thing is I tried to ring my voicemail and it was engaged. Surely this is only meant for me. Im going through a very messy divorce and other very private stuff. Surely this is a preach of data protection.

Any idea how I can completely disable that answer message function ? The toggle in id mobile settings is switched off yet I’m still getting answer messages left on my phone from people. I don’t want the function on at all. What’s more frustrating is it won’t even allow me to listen to them. 123 dialling states the service is not available. 🤦🏻‍♂️

I no longer have a plan or account but I still have a profile in this community. How do I delete my ID Mobile community profile? Thanks

Hi I have had my sim only for around 10 years. i have a new phone and need my PUK code. I also want to upgrade my sim to 5G, how do i do this please? Steve Devereux

Have downloaded ID app but can’t get one-time passcode to set up my account as I can only get messages from my existing iPhone number and not my new iPad number. Have tried to add it in via Settings, Sign-in & Security, but same problem re non-receipt of one-time passcode. Any ideas?

I have no signal anymore.