Hello I have two ID mobile sim contracts only, but I can only see my account with the first contract while the second I don’t have access to it, how can I put them both on my ID app

My daughter is now 18 yrs old and needs to take ownership of her account and billing. I can change to her email but can’t change to her name and direct debit from her account. I can’t change her number as she has 2FA on everything and will cause more problems than solves. Is there a way to start a new plan but with existing phone number?

I am not able to log in to my account and on the app. 

Can you please let me know when exactly I can cancel my contract I can’t see an end date anywhere. I have emailed, sent a message on socials and even tried your live chat but I can’t see to be getting anywhere.

My contract is due to end in 2 days. Should I have had prior notification of this?

I have a pac code from id mobile  [REMOVED]when I go to switch its keep coming up with error message it’s been 3 days it’s not working 

Hello I have moved my contract from three to ID mobile. I used my PAC code from three to transfer my number over. The switch has taken place and if you call the number you gave me it says it is an incorrect number however when I send messages it is not using my old number and it is the number you gave me for my contract but my calls to my old number come through to this phone. How do I make my messages come from the same number?

I'm unable to log into my account, it keeps saying 'your details do not match our records' when inputting my number, name and dob. Even though they are definitely correct. Is this the only way to get through to customer support?? I changed phones, put my physical Sim card in but says I need a QR code but can’t login into my account

This didn’t work it says the SIM is not associated with my number help what do I do 

Hi I don’t understand I have a message saying I have a cap on my account ? I thought I’d signed up for unlimited calls and text per month 

I have recently been unable to pay my bill due to a change over of job, but I need.my services.turned on for my job.Can you switch my services on and I will obviously either pay double at the end of the month or pay next Fri with my first pay cheque then back on to monthly payments? Thanks and regards.

I just helped my son to replace this lost SIM, and noticed that iD Mobile online account access is not secured using two factor authentication (2FA). This is pretty surprising since it’s so insecure for something as important as my mobile phone number.

Hi I cannot send msgs to radio competitions but I used to be able to My cap is set £18 and not used in over a month so have not gone overSuch bad service to ask questions Taken me hours

Hi, ove order yesterday phone on a deal im still o2 customer and i wan to keep my number. I'm trying to switch and send pac code but i can't login in at my account its need idmobile number which i didn't have so how I can log in on to my account and switch?

Hiya,Ive recently joined id mobile and ive ported my number from EE to ID however the email sent to me for registration has a different phone number than the number ive ported over so ive unable to register online, what can i do to fix this?

I want to upgrade and it wont let me for some reason can someone help me please

Trying to log into my account in order to pay a top up to use my phone when I go to Sicily and t9 allow me to phone relatives in Cyprus. It keeps telling me my account has been disconnected and when it asks me to transfer the account t9 the email address I have, it just says oops something went wrong and I go back to the start. I started a new payment p,a last week and was to,d it would all operated ok within 24 hours. It’s now over a week. I g9 abroad on Monday and need my phone.

Im locked out of my account because 2FA is going to the phone number i cannot acess.

I need a voicemail retrieved 

I need to change my last name on my id mobile account as it is spelt wrong and it is causing me not being able to upgrade my account

I’m trying to add my son’s plan to my account so I can request a new SIM (because he dropped his phone in the river and lost the phone and SIM)How can I add this plan without access to the phone to be able to receive the confirmation SMS message?Alternatively, is there a way of requesting a replacement SIM for a plan which was originally registered against my email address but has not been added to my account in the mobile app?Any suggestions welcome - this must have happened to other people Thanks    

I have downloaded the I'd app multiple time trying to log into the app without success. I am using a Fairphone 6 with e/os installed. I keep getting Loops something went wrong and the error code:500C50f2fed-c5e4-451f-b069-6b2c519276d3

Hi,A scam program has highlighted scams whereby the scammer ports your mobile number by fraudulently contacting your network provider and using stolen information to get your mobile number ported to a SIM card under their controlThis can then allow the scammers to receive codes sent over text messages, which many banks still do. How do ID Mobile protect customers from this? Thanks

Hi,I have had a text message saying my address is been changed? I haven’t requested for my address to be changed  

I have 2 account (2 phone numbers/2 contracts) on my name in my email.I log in and I cannot for the life of me find the other number anywhere even though they've taken money from my bank for direct debit.Where can i find the other account? i also need to change the bank account of the direct debit. How do i do this?