I have tried to contact iD since sept 10 to get my pac code . They gave one to me two days ago , but it was the wrong code ( for a different phone ) Now complaints are saying they have no record of me . 

I have a number of different plans under my name. how can I see them?  I can only see the one plan but I know I have more plans as I have taken them out for my children 

Hi Marcus here I have tried changing my address on id website but can't receive the code what do I doAs I have moved house and want to change the address..??

Hi. I am a id customer. Switched my phone from O2. Still can’t call anyone

I write to know if I need to update my contract with you my number is {REMOVED}

Hi, I need to update my name on my account to my married name. How do I do that please?

You gave me a new number when k wanted to keep my original. I gave you a PAC number when purchasing. 

Hi after some help please. I have a galaxy ultra phone and trying to set up watch to can make calls and text if my phone isnt around. I go to connect to service provider and it says air time plan not compatible with provider ?? 

hi can someone help me I'm having issues login my account. It says don't recognise email or password????

Hello, I can’t login to my Id mobile app as it’s saying my number isn’t recognised and doesn’t match your records but I kept my old number from my old phone and I’m not sure if the number app would recognise is the number the sim came with. I got this sim like half a year ago? I cannot find the number the sim came with and successfully kept my old number. i have had no issues using my phone for calls and messages

I accidentally deleted y ID eSIM, NOW I WANT A NEW eSIM, unfortunately id mobile sends code to phone which i have no axcess, can any one help please 

Hi, I've added my number to my account but both website and app say "this plan has been disconnected". I can’t see my bills or see my data allowance. What can I do? :(​@Matthew T Hi Matthew, I’m tagging you because I saw you helped another person with this issue. I hope that’s ok.🌷

can i ask how much data i have left. i got a message saying id used %100 of ny data but the app say 19.5/20gb 

Hello.I am using ID mobile sim and i am quite happy with it.i used to have 1 month sim contract and pay monthly for it nearby £10 to£12 each month .after afew month i saw a phone deal with sim and a free Samsung tablet.i changed my plan from sim to phone and sim.i am paying nearly£39 each month.it is nearly a year i am staying on my 24 months plan.I tried to find a customer support link in ID app but this item is not available unfortunately to ask them and clam for free Samsung tablet with my plan which i have not received it. I am going to university and i need my tablet which id mobile promised to give it to me .please help me to get my tablet.  

What is the phone number for customer service or tech services 

Someone scammed my account and ordered a new phone. Luckily i didn' t post it to them despite the abusive and persistant phone calls. i have returned the phone to Mobile.co.uk (received back 21/08/2026), but my plan still hasn't changed back. i am now being billed £80 for some reason. How is this ok?I was out of contract and all of a sudden i am lumbered with a £63 a month contract for 2 years and nothing to show for it! At this point i just want to leave iD mobile. Stress levels are through the roof all thanks to a stranger who thinks ripping off pensioners is ok. Todd at Curry's Truro was amazing, so helpful   But iD mobile customer service and fraud line were less than helpful and really rude at times.Some help to sort this out so i am not still being defrauded would be great....someone? anyone? hello.........????

Cannot text 79100 from my phone, live chat unable to resolve the issue

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I am trying to upgrade my plan but I keep getting this window popping up: but I keep getting this window pop up. 

I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?

I’m not able to add my number to the account I just made. Can anyone help with this?

I am unable to receive any text messages     

Can you change my details. I am trying to order a new phone on the app. I have sold my old phone and can’t get the verification code. I can verify through the same email 

Hi, my number on the app is showing no current plan.I have tried speaking to live chat but they have been no help at all.I need access to change my direct debit details.Thanks

Can I speak to customer service as I wanting to see a promotion I have as a key worker for SIM.only but do not want this to interfere with my account. How do I proceed as this offer is currently not offered via the app to.me direct