Skip to main content

Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 454 Topics
  • 1,440 Replies
454 Topics
neatsm
Community Member
asked inYour iD Account & App.
ms Anita powell
I am with you already but have got a new contract through you. I want to take my old number with me please so need a PAC
81
Tyler C
S
Community Member
asked inYour iD Account & App.
cannot access both accounts online
I have two acc. In my name, one of which is my sons. I can only access online the one which my son uses. Can anyone help please as mine is due for an upgrade
152
Tom
JoanneEdge
Community Member
asked inYour iD Account & App.
Cannot change my mobile number
My mobile number is wrong but when I try to change it I cannot save it
182
Tom
D
Community Member
asked inYour iD Account & App.
add phone number to app to access account
I have recently joined iD mobile, my old number transferred to sim successfully unfortunately it won’t allow my number to be added to app so I have no way of reviewing my account. Help please
232
Tom
A
asked inYour iD Account & App.
Please delete my community account
Please can you delete my community account as I cannot see an option for this in settings. Thanks
8014
Tom
Dinab
New
 Contributor
asked inYour iD Account & App.
Reward card
I was promised a reward card of £80 when I signed up. I was just wondering when I would receive it (or email with details)?
62
Siân W
J
New
 Contributor
asked inYour iD Account & App.
Transaction ID
I cannot find my welcome email to locate the transaction ID. I am trying to port my number over. Please help and provide me with my transaction ID please. Thank you
224
Siân W
Nor Breiz
Community Member
asked inYour iD Account & App.
Android Auto Apps
hello Is the Android Auto Apps built in pixel 9 pro and how can I checked is I have the least version. My problem is when connected to my car I don’t have the full screen of Google Map, only ¾ and the other quarter is a weather forecast. In setting the Tick is remove for “Split screen”. I went on you tube and follow all the advice but the problem still there. Please advice, thank you
131
Tyler C
E
Community Member
asked inYour iD Account & App.
Confused on data usage
On my ID Mobile app it’s showing my data as 73.5 GB/ 50 GB. I am confused. Is this saying I’ve used 73.5GB or I have 73.5GB left?
212
Tom
I
Community Member
asked inYour iD Account & App.
not recognising email address
Cannot login. Apparently my email address is not recognised.
232
Tyler C
Georgia Arnold
New
 Contributor
posted inYour iD Account & App.
ID app "authentication failed"
My ID app on my phone says “authentication failed” (doesn’t even let me try to sign in). There’s a “try again” button but nothing happens when I tap it. I’ve deleted and uploaded again, and no change.
127012
Generation Gap
Ade1984
Active Contributor
posted inYour iD Account & App.
still no transition for my old nr
Hi I have transferred from 3 to id my nr supposed to be changed on 20th May I have a massage that is saying that transition has been completed but I still don't have my old nr can someone help me with this
5811
Ade1984
Smarty85
New
 Contributor
posted inYour iD Account & App.
1 account 3 devices/numbers
I have 1 account with 3 devices/numbers. Can the app be used individually so each person can see also only their account and allowance?
153
Siân W
P
Helpful
 Contributor
asked inYour iD Account & App.
New sim card for additional Plan
Hi, I think I messed up. I have a new IDmobile Sim which is for my new Tablet so it needs a new plan. I followed the link to register it and selected the “I have an IDmobile Account” option. I entered the new sim number and clicked OK. But I don’t have a new option on my account. Help me if you can. Regards, Paul
215
Siân W
A
New
 Contributor
posted inYour iD Account & App.
account not logging in
My account details are not matching, I don’t know why I am putting the correct information. I just switched to ID mobile network from O2 network.
315
Siân W
J
Community Member
asked inYour iD Account & App.
login problems
When trying to login to my account either online or app it asks for my details, no,name,d.o.b. when entered correctly i get message details dont match records and go no further. HELP.
863
Tyler C
Claire Joy Baxter
Community Member
asked inYour iD Account & App.
lost phone
Hi For some reason, I don't have my son's phone registered to the account with the other two contracts I pay. He's lost his phone today, and I can't sort a replacement because I can't log into the account when it sends a text to a number we can't access with the phone missing. Please advise, Kindest regards, Claire
1022
Tyler C
S
New
 Contributor
asked inYour iD Account & App.
Mobile App has stopped working
My App has stopped working.. I have deleted it and reinstalled it, now it just loops asking for username and password
1166
Tyler C
A
Community Member
posted inYour iD Account & App.
inbound calls
Hi Just got my number ported from EE to id. It's a samsung phone but I can't recieve incoming calls. Please can someone help.
102
Tyler C
P
New
 Contributor
posted inYour iD Account & App.
Showing 1.5gb
Hello, recently upgraded my sim from a 70gb £10 plan to a 120gb for the same price. Checking in the app and on the website it shows 1.5gb plan and in the usage part it says 240gb/1.5gb just wondering why it doesn’t show 240gb/120gb and also why the plan is 1.5gb. My dad also upgraded and he’s seeing exactly the same thing.
364
Siân W
L
Active Contributor
asked inYour iD Account & App.
cannot add mobile number to account
Hello, Been a customer for years. Needed to set up roaming today and discovered the old app is gone and I had to re-register and use new app. Managed to create new login then got stuck adding my mobile number. It keeps saying the mobile number, name, and date of birth don't match anything on record. Chat is down and Id had no telephone support. Traveling early tomorrow, so am stuck. Help?
7315
Tyler C
Stardust
Helpful
 Contributor
asked inYour iD Account & App.
Ending a one month SIM only contract
I can't find how to cancel a SIM only contract in the ID mobile app. I've got 2 SIM only contracts (one month) and want to cancel one of them
221
Tyler C
S
Active Contributor
asked inYour iD Account & App.
cannot open an ID Mobile app account with an eSIM in an ipad
I have the same problem as a number of other users in that my eSIM is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions If I go onto the live chat to request a replacement sim card will I be charged again ? If I do as suggested and get a replacement sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩
582
Tyler C
F
Community Member
asked inYour iD Account & App.
Data only SIM and can't access account
I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.
2359
Tyler C
Janet Androulla Leonti
Community Member
posted inYour iD Account & App.
happy birthday
Happy birthday
51
Tyler C
Terms & ConditionsAccessibility statement