Login doesn't want to remember ID & PW details on my iphone 17 - why not?

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Login doesn't want to remember ID & PW details on my iPhone 17 - why not? They have to be laboriously remembered and typed in each time. Nearly all other apps do remember details on the keychain so ID Mobile is making life unnecessarily complicated! What is the point of having a Facial recognition Biometric after login when all it does is validate after the laborious Login is carried out?

Please please can you help improve this - or am I doing something wrong in the iPhone setup?

Gemma M

iD Mobile Employee

Hi @XRAY,

It sounds like Face ID is working for authentication after you've logged in, but the app isn't remembering your username and password in the first place.

A few things you can check on your iPhone:

Go to Settings > Apps > Passwords (or Settings > Passwords) and make sure iCloud Keychain/Passwords is enabled.
When signing in to the iD Mobile app, check whether you're being prompted to save the password to Keychain and accept the prompt if it appears.
Go to Settings > Face ID & Passcode and ensure Password AutoFill is enabled.
Try deleting the saved iD Mobile password from Keychain (if present) and then sign in again, allowing it to save the credentials afresh.
Make sure both the iD Mobile app and your iPhone software are fully up to date.

If you've already checked all of the above and the app still doesn't remember your login details, it may be a limitation of the current app rather than an issue with your iPhone settings.

We do appreciate the feedback regarding the login experience, particularly as many other apps integrate more seamlessly with Keychain and Face ID. Hopefully this is something that can be improved in a future update.

Regards,

Gemma M
The iD Mobile Social Media Team

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X

XRAYAuthor

New Contributor

If you've already checked all of the above and the app still doesn't remember your login details, it may be a limitation of the current app rather than an issue with your iPhone settings.

We do appreciate the feedback regarding the login experience, particularly as many other apps integrate more seamlessly with Keychain and Face ID. Hopefully this is something that can be improved in a future update.

Yes I have suspected your latter comment is correct!

X

XRAYAuthor

New Contributor

I’ve been with ID mobile for years and the app is just the same since the start!

Gemma M

iD Mobile Employee

Hi @XRAY,

Thanks for the detailed update.

From what you've described, it does sound like the app may not have completed the registration or device-linking process correctly, which could explain why Face ID isn't being triggered and why your login details aren't being remembered.

Could you first check whether you've completed the app registration process? We'd recommend:

Opening an Incognito/Private browser window.
Going to the iD Mobile website and signing in or registering there.
Once that's completed, try signing back into the app.

If you've already done that, please try the following:

Delete the iD Mobile app from your iPhone.
Turn Wi-Fi off.
Download and install the app again using your iD Mobile mobile data connection.
Sign in and complete any registration or verification steps.
Check whether Face ID can then be enabled correctly.

If the issue still persists after trying the above, we'd recommend contacting our Live Chat team and asking them to log a ticket for investigation, as it may require further review by our technical team.

You can contact Live Chat here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.