Plan Changes & Upgrades.

I have received my new handset but no sim card. Do I use my old sim card? 

I purchased a Samsung S26. Samsung won't accept the confirmation email how do I get an official invoice for this

I click on change plan and select the unlimited data, calls and sms option, but receive an error saying oops something went wrong.No matter what I try this keeps occurring

Hello,I was eligible for an upgrade but found a better deal through the Carphone Warehouse. I proceeded to buy my new phone but I am struggling/unable to move my mobile number to my new plan. Can someone please help ?

I am confused why the top plan is cheaper upfront and monthly than the second plan even though they are the same data, calls and texts package. 

i bought an upgrade sim, my contract is up can i transfer my old number 

If I take 1 of the early upgrade offers with ID, will I have to pay the balance of my existing contract? Or does my new contract start and my old contract just end? 

i find plan chinge available if i take this doe's it finishes when my contract ends 

Been over a week now and i have no offical invoice to send as evidence to samsung to claim my offer which is the only reason i upgraded. Live chat just doesnt work and the customer service email doesnt respond to anything 

I am trying to cancel my plan to go onto a SIM only plan but it won’t let me put my card details on because apparently they don’t  match. If I can’t do it smoothly soon I’ll just cancel and go with someone else 

I want to pay the amount to close my agreement 

I am due an upgrade, but I am unhappy with the available options. When looking at deals from different providers, I saw that I could get an iPhone 17 pro max from ID Mobile for £44.99 per month with a £169 upfront cost. However, this deal is not showing as available in my upgrade deals on my app. Can I upgrade my current plan to this one as I want to stay with ID Mobile but no other options I have been offered via the app are suitable. 

When is my contract up as I would like to consider switching to sim only 

Hi all, Apologies if this has been asked before.My wife's 2 year ID contract has come to an end and has now been billed the same amount. She would like to take up a 30 day rolling contract instead but the one she wants isn't on the upgrade list. It's on ID mobile's website (presumably for new customers). She has had an online chat with one of their sales representatives who said she can only upgrade to the ones on the list.What is the best way to start a 30 day contract which is on their website?Should we end the current contract, get a PAC code and then buy the one she wants from the website? Any help will be much appreciated, TIA.Sean

Please 

Currently have 2 contracts need to cancel old contract and transfer old number to new one but have an esim 

Hello! is there any restrictions when upgrading from sim only to mobile phone after 6 months 

I upgraded my phone yesterday but my bank declined the payment today because I didn't authorise it in time will you try take the payment again  

I would like to upgrade but the upgrade plans are a lot worse than the plans I can get if I cancelled my current plan. 

Can I upgrade early 

My 2 year id contract as just finished and I can upgrade. If I now get a 1 year SIM only contract can I easily keep my phone number?

So I have a sim only for a 12 month contract, my upgrade is due on the 07/05/2026 since it’s been 6 months, does that also mean I can upgrade with Carphone warehouse as well to a device? 

How do I find out my end of contract date?

Sorting sons phone. The phone itself is paid for now so I have selected a sim only deal. Will iDmobile stop taking the old amount automatically? 

How do I change from sim to phone contract please