Hi, i’ve recently seen in due an upgrade at the start of next month is it possible to pay and upgrade my account earlier ? my phones on its last legs and need a new asap thanks 

Hi, i’ve recently seen in due an upgrade at the start of next month is it possible to pay and upgrade my account earlier ? my phones on its last legs and need a new asap thanks 

I have recently upgraded my contract  to a sim only contract ,I need to speak to customer services regarding my bill

I have recently upgraded my contract  to a sim only contract ,I need to speak to customer services regarding my bill

Hi, my daughter has a pay monthly sim only at the moment.  Isnit possible to upgrade to a phone and keep her number? Also it will be a Christmas gift, donu know if there will be any gifts with watch etc available around Christmas time? 

Hello my 24month contract ends on 24/0426. On my upgrades offers there is no option to transfer to a 1 month rolling sim only deal. I want to do this while I sort out a new phone and stay with I’d.

Ive just upgraded my device and when i was upgrading i chose the plan which included  the google buds 2 with my contract. Just wondered when they will get here because i haven't heard anything in my emails or anything.

Ive just upgraded my device and when i was upgrading i chose the plan which included  the google buds 2 with my contract. Just wondered when they will get here because i haven't heard anything in my emails or anything.

Hi, I would like discuss about new contract can I get  

Upgraded my phone on Thursday mornig paid the upgrade fee for the new phone (£99) got the confirmation email saying all good. Recieved email saying phone will be delivered following day, so far so good. Then get another email saying my bill was ready and it had shot up to £138 & some pence, mind blown I called this number 03305202447 spoke to a lady who then put me through to a guy called Harry who said there was an error on there side but wouldn’t say what but he would credit the account with the over-charge which appeared instantly on my account, confirmed my phone would be with me tommorrow and I’m a happy chappy once again. That is until I get a phone call from this number 07045765183, he said his name was Mohammed from iD upgrades went through security proceedure & all good, he said that my order wouldn’t be arriving now as he had to cancel it due to an error on the system their end, again wasn’t told what the error was, and he has requested that the order be returned to t

I would like to upgrade but deals available on my account aren’t as good as elsewhere so I’ll look at moving to a different provider at the end of contract if not a better deal is provided 

I would like to upgrade but deals available on my account aren’t as good as elsewhere so I’ll look at moving to a different provider at the end of contract if not a better deal is provided 

Hello, my contract ends in November and my devise we be paid off so I want to swap to a sim only contact. 

When do I receive the £50 Curry's gift card - took out new contract in June 2026 but still not received?

Why can I get a better deal as a new account rather than an upgrade deal?

I am due an upgrade. Other networks are offering to be able to pay a higher upfront payment to lower mo they repayments. Is this something customer services can do? Also I’ve found another provider offering the same phone I’m looking at for cheaper. Would ID price match or am I better off changing network?

Can somebody please advise on how long it takes sometimes for orders to be processed on upgrades if it’s been over two days do I worry?

have sim only now but want to upgrade to a phone and sim, is this possible?

Hi, my wife and my Son both have pay monthly phones through ID Mobile and both are in my name. I pay the bills! My Son is now of an age where he needs to take the contract on himself. His phone is out of the 24 month period and is due an upgrade. Is there a way to process the upgrade and transfer the contract to him, so it no longer sits in my name?

I recently ordered a new phone as an upgrade, but the colour I ordered takes weeks. And I really want to change it. What can I do?

I upgraded and thought id chosen 250 gb storage but its stayed the same! Id support were useless!  I can't even get through to them that I want to change it. How do I send  the dam thing back

Change my number too many spam and scam calls  

Upgrade to iPhone air

I’m interested in upgrading my current phone. Which is now eligible. However, the price of upgrade is significantly more expensive than if I go through carphone warehouse. Please can you adjust prices to keep a customer? 

If i upgrade do i carry over unused  data