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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 504 Topics
  • 1,467 Replies
504 Topics
H
New
 Contributor
Holly Louise PenningtonNew
 Contributor
asked in Plan Changes & Upgrades.
upgrade stock

I am looking to upgrade to a Google pixel 9a and the white colour is out of stock. Do you have any idea when it will be restocked or I will just look to get the phone from another network.

61
Decembersangel72
Silver Contributor
Allie Hiney
Community Member
Allie HineyCommunity Member
asked in Plan Changes & Upgrades.
upgrade

I just upgraded my phone and the new bill amount has already started yet there is now a delay with the new phone....why does it not start after I get my upgraded phone first? Otherwise can I cancel the contract and go elsewhere?

40
Allie Hiney
Community Member
R
New
 Contributor
robdNew
 Contributor
posted in Plan Changes & Upgrades.
sim only upgrade

Hi, my plan is today eligible for an upgrade, I have looked at the offers available to me both a new handset and a SIM only deal however the only SIM only deal offered is £17 per month.ID mobile offer a SIM only deal at £5 per month which suits my needs so can I upgrade to this plan?Many thanks Rob.   

164
Siân
iD Mobile Employee
Kj Eds
Community Member
Kj EdsCommunity Member
asked in Plan Changes & Upgrades.
contact number for upgrade or plan change plan to sim only

Phone number to change to sim only at end of phone contract

91
Tyler
iD Mobile Employee
M
New
 Contributor
M.MutchNew
 Contributor
posted in Plan Changes & Upgrades.
Sim Only Upgrade Currys Voucher

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow? 

25411
Siân
iD Mobile Employee
E
New
 Contributor
EBAGNew
 Contributor
asked in Plan Changes & Upgrades.
PAC Code request

How do i request a PAC code from ID

433
Tyler
iD Mobile Employee
Kj Eds
Community Member
Kj EdsCommunity Member
asked in Plan Changes & Upgrades.
changing from phone contract to sim only end of contract

If I click on one of the sim only upgrades in the last 30 days of phone contract does that cancel the existing contract at end of period and automatically start the sim only on that date? Or should I cancel current one first then buy the sim only deal

171
Kash
iD Mobile Employee
K
New
 Contributor
KapondrayNew
 Contributor
asked in Plan Changes & Upgrades.
Porting my current number six months into a contract (a different contract)

Hi, I’m wondering if it’s possible to port my existing and in use number to a new contract in six months time? I know this can be read and understood in a few ways so let me try to explain below: I am an ID customer with a contract ending in six months time. Lets call this ‘contract A’I want to change my phone as I’m a little fed up with what I have at the moment.I’ve seen a suitable deal that I want to take out, also with ID mobile. I’ll call this ‘contract B’My plan is to take out contract B with it’s new handset, but still use my sim from contract A. In six months time, when contract A comes to an end, I’d like to port my number to contract B. I’m aware I’ll have to port to another network first before porting back to ID.Is this possible or is there a time limit from when the new contract starts to be able to port?

143
N
iD Mobile Employee
C
New
 Contributor
CJTNew
 Contributor
asked in Plan Changes & Upgrades.
Can't upgrade until the past?!

When I log in and try to upgrade it says it’s too early to upgrade and that I can only upgrade from February 2025?!

215
WelshPaul
Platinum 
Contributor
C
Active Contributor
Carole Agyei-DuaActive Contributor
asked in Plan Changes & Upgrades.
Gift Card Nightmare with Currys

Yr not alone, I’ve been trying for more than a wk now. move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys.Sadly NOT.Manager Aden claimed he has emailed Currys Medics Team who should sort this issue.I also learned the Medics Team are working on a skeleton crew. Was told to go confirm all my Account details with ID mobile guy. Which I did again.Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card.Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift CardWe can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!Beggars Belief! Curry’s  Continue giving Customers  the run around. & Customers are left with No Support???ID mobile need to give Curry’s a wak

393
Siân
iD Mobile Employee
jeowen333
Active Contributor
jeowen333Active Contributor
asked in Plan Changes & Upgrades.
My contract says unlimited data but useage is low

I have changed from EE (for 21 years) to I D. I have purchased unlimited ALL but I have an issue with data. My phone says using low data, and it is very weak. Won’t even scroll face book, never mind hot spot. Please can I have more detail how to fix this issue. I work away as a lone woman and it’s vital I have access to data for sat nav etc. so my situation is urgent, please help rectify. Thank you. 

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Tyler
iD Mobile Employee
C
New
 Contributor
Chelon6268New
 Contributor
posted in Plan Changes & Upgrades.
id failed inteternal security

I spoke to id mobile and carphone warehouse and mobile despite the upgrade being available upon loading the id app and even after the sales agent tried to fix it by keeping the monthly payment 20.00 and attempting to pay upfront costs still not allowing me to process the upgrade. Really disappointed as I was getting eligible upgrade notification constantly and every one i have checked with multiple times told me upgrade and don’t worry upgrade is not going to credit check me again but using the same account yet security keeps failing unbelievable 

21
Siân
iD Mobile Employee
C
New
 Contributor
Chelon6268New
 Contributor
asked in Plan Changes & Upgrades.
id failed inteternal security

I spoke to id mobile and carphone warehouse and mobile despite the upgrade being available upon loading the id app and even after the sales agent tried to fix it by keeping the monthly payment 20.00 and attempting to pay upfront costs still not allowing me to process the upgrade. Really disappointed as I was getting eligible upgrade notification constantly and every one i have checked with multiple times told me upgrade and don’t worry upgrade is not going to credit check me again but using the same account yet security keeps failing unbelievable 

01
Siân
iD Mobile Employee
S
New
 Contributor
shannona27New
 Contributor
asked in Plan Changes & Upgrades.
trouble upgrading trough carphone warehouse

Hi, so I’m trying to upgrade my phone (contract ends at the end of may), I’ve been cleared to upgrade though the ID mobile app, however looking on the Carphone warehouse their deals are better, it lets us place the order etc. then get an email & txt saying “To complete your order we need to clarify information you have provided on your order. Once we have confirmed this we will be able to proceed with your order.” Then to call a number. We did this but the person on the phone didn’t have any idea. Ans was advised to wait till my contract ends.We left it. We’ve just tried to upgrade again and the  same thing has happened again, my dad is going to call tomorrow, but does anyone have any idea why this is happening? And when we call to discus like the email says no one knows why. thanks so 

13714
Siân
iD Mobile Employee
H
Active Contributor
Haddie64Active Contributor
asked in Plan Changes & Upgrades.
End of deal. Dearer to be a customer ???

My plan is due to end soon. Am i able to access deals for "new customers" or would i have to leave ID before qualifying?  

322
Tyler
iD Mobile Employee
B
Community Member
Br1dg3tCommunity Member
asked in Plan Changes & Upgrades.
upgrade delivery address

Can I have my upgrade delivered to a different address than my residence ?

171
Siân
iD Mobile Employee
J
Active Contributor
JayWActive Contributor
asked in Plan Changes & Upgrades.
Changing plan but retaining old number ?

I'm out of a 24 month contract with ID mobile...happy with my phone which is now mine so I've ordered a sim only 30 day rolling deal. What do I do to keep my number ? Thanks people

455
Siân
iD Mobile Employee
Jk070999
New
 Contributor
Jk070999New
 Contributor
posted in Plan Changes & Upgrades.
upgrades

Hi, my name is James. i spoke to live chat today. I’m currently on a sim only and can’t upgrade till August. I am told that when I upgrade that because my plan is £19.99 I would only be able to upgrade to a device of that airtime/data value or less??? That can’t be right????

475
Siân
iD Mobile Employee
A
New
 Contributor
AInsaiNew
 Contributor
asked in Plan Changes & Upgrades.
Call Plan

Why am unable to make calls?  I'm being told that I've reached my cut limit even though my call plan is unlimited? 

154
Siân
iD Mobile Employee
Patryk Lobocki
Community Member
Patryk LobockiCommunity Member
asked in Plan Changes & Upgrades.
upgrade/order 139586004

Hi made order 26 April and today I should receive my phone.

131
Tom
iD Mobile Employee
J
Community Member
JLangham
asked in Plan Changes & Upgrades.
upgrade phone

I

121
Tom
iD Mobile Employee
S
Community Member
scottiecb19Community Member
asked in Plan Changes & Upgrades.
Restarting a 1 month contract - possible?

Hi All, Already an ID customer with my mobile. I want to use to use mobile data when away, but rather than removing the sim or tethering to a mobile router, I’ve decided to go with a second sim. I only want this active a month at a time, as will have no need for this at home. I can get a 1 month rolling contract, but wonder if it’s possible to pause the contract after a month and restart at a later time, maybe a month or two later? I know I could just buy a new sim card, but it seems a little wasteful and unecessary if I already have a sim - just wondering if this is possible?

182
Tom
iD Mobile Employee
J
New
 Contributor
JohnCottsNew
 Contributor
asked in Plan Changes & Upgrades.
How do I get proof of purchase so I can claim my free gift?

Can somebody advise please?

514
Tom
iD Mobile Employee
GemDee
Community Member
GemDeeCommunity Member
asked in Plan Changes & Upgrades.
prices when upgrading

Hi, I am due an upgrade from Sept 21st 2025. I can get an early upgrade on 21st July. This is probably going to be when I do because I have had my phone stolen and can't continue using this rubbish phone 🥲🥲. Obviously I would need to pay the last 2 months on the day, but what other fees do I need to pay? I want the same deal I have got to continue, so just wanting to know how much upfront along side the 2 months end of contract. Never done this before so I'm clueless lol, thanks.

412
Tom
iD Mobile Employee
M
New
 Contributor
mkokNew
 Contributor
asked in Plan Changes & Upgrades.
end of contract special upgrade option more expensive

I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page. I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss.  Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving

454
Siân
iD Mobile Employee
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