Hi there, I’ve just taken a mobile contract and have an account to login to now.What I want, is to easily bring across my 2 children’s sims over to this network also but there doesn’t seem to be an easy option?When I try to do it via the ‘buy a sim only’ it seems to want to go off a perform a credit search again - I really don’t want to have to bombard my credit score with a tonne of searches. Is there an easier way?Thank you!

I placed an upgrade order yesterday, but on my account I'm still being offered upgrade deals, and there doesn't seem to be a record of my order anywhere on my account. Has something happened that I'm unaware of? I have an order number, etc. Many thanks. 

I want to know how long ive got left on my contract 

I have just tried to upgrade my SIM only contract to a Samsung S25 Ultra and have been told I am not eligible for this phone.This is despite having 2 phone contracts and a SIM contract on my account, this seems a ridiculous stand.Is it necessary for me to.leave ID to get the phone I would like, as I would rather leave than sign up for a contract I wasn't happy with.I hope you can help

I have a 24 month contract which ends today. I looked on my account two days ago to see options for sim only but I could only see the option to upgrade. I asked someone who has recently switched to sim only after an ID contract ended and he said he just added the plan to the ID cart through uswitch and checked out on the ID website and it switched automatically. But now ID is sending me a new sim and I don’t know if I can use a PAC code within a network. There is also now the option to switch to sim only when I log in, so I'm thinking I've made a mistake. If I can use a PAC I will but I'm thinking I'll have to cancel this order at this point and then switch the normal way.  I wouldn't have done any of this but I had no indication that sim only options would appear only on the day the contract ended, I thought if I waited this long to change it then I'd get charged an extra month at full price. What should I do here? What’s the process of cancelling a sim

I bought a new phone for my daughter for Christmas, so I had to take out a new ID mobile contract rather than upgrade from her existing ID mobile one, so she wouldn’t know.  I thought I’d just be able to transfer her old number to the new phone with a PAC but I can’t find an option to do that - help? 

Hello! I am looking to upgrade to sim only

I wish to cancel the payments for a sim I no longer have. I do not want to cancel my direct debit as I have multiple ID sims and do not know which on is which.I cannot find any contact numbers.does anyone have an iseawhat to do,cheers

How do I switch my pay as you go plan to monthly bills please without changing my number?

I am in USA and Colombia for Christmas and New Year. I have purchased a Roaming Beyond data package for the States but my brother in law has bought me a local SIM so I don’t need the data any more. However, I will need the data when I’m in Colombia eight days from now. Is it possible to move the plan from the one country and dates to the other? They cost the same.

I've been on a SIM only contract for several years, using a phone which is now out of support. I checked in the app, and was offered an upgrade to a phone package that looked like it was worth taking, so filled in all the details, including CC details for the initial payment. Email and texts received stating the order is bring processed.Next day I get an email asking me to call the sales line, as there is an issue with the order. Initial comment was that there is no stock of my chosen phone colour, so is black okay. "Not an issue, I'll take the black - can you confirm when it will be shipped?" Now all of a sudden, they have to cancel that order, but I can go for a much lower specification phone instead - which one would I like? "Pardon? What is going on here?"Eventually got to the bottom of this apparent bait-and-switch scam. ID do not allow upgrades that more than double your monthly cost, for "reasons", so all I can do is take out a new contract, with all the nonsens

I recently upgraded both my phones to Samsung Galaxy S25 with 500Gb data per month at a cost of £29.99 each.One of thr plans is showing 500Gb per month at £29.99 but the other is showing 100Gb per month at £29.99 per month.I have just received both phones and want this sorted before I open them. I have been on to Live Chat 5 times and every time I have gotten through to an agent I have either been left on hold for in excess of 30 minutes with nil response or kicked out of the chat and had to start again.I have kept all emails and chat transcripts but I am at a loss of where to go next as the live chat is not serving its purpose.

If anyone from ID could please reply and help with an apparent issue with my upgrade, I'd appreciate it. The live chat was worse than useless and simply took up more time which I really don't have to spare. 

My 24 month contract has just passed it’s 24 month.I’m not ready to upgrade or change my phone yet.If I change my plan to one of the listed available plans, is this going to be on a monthly rolling contract?I don’t want to be locked in to a long term contract until I’m ready to upgrade my phone! Thanks   

end of contract , hi ive had a year contract and is comming to the end. ive been asked either to stay , or upgrage. if i stay, will it remain on montly bases , or will roll on to another year . due to work commitment i would prefer monthly, not yearly. my current one is all inclusive £15. cheers 

I mistakenly upgraded tge wrong plan.  Can I change it and upgrade the right plan please? 

Where can I find proof of purchase for my new upgrade where it clearly states what make and model of phone i have got and how much my monthly plan is? I need this so I can claim a chromebook and cant seem to find it anywhere 

I want to get my 20 year old son a phone and contract but in addition to my contract which is with ID mobile. I can’t find any way to add this on, only to just swap or upgrade mine. I didn’t want to go with someone else but I can’t find a way to do it, can anyone help?

As the title states, completed an upgrade via live chat. Email received stating order processed. Payment taken from account (not a pending transaction).Days later, no sign of phone. Spent an hour on live chat to be told my eligibility has expired and I must cancel and reorder. When querying the payment already taken, I'm told to contact Carphone Warehouse?Awful experience.So now I need to start a chargeback with my bank and shop around for a new phone. Anyone thinking of upgrading, I'd advise looking elsewhere.

I received another reply which goes straight to a 404 error page again. Two replies that I have no idea what each message said.  Have you cancelled the plan/contract?  This is a mobile phone, you could always try phoning me  Thet would be novel wouldn't it!So have you cancelled the plan that I did not agree too?Alison H

After numerous attempts at getting simple answers. Not one answer received. I want to cancel whatever plan/ contract you moved me to, that I did not agree to. I am now going to be billed £14.99 pm for what is effectively a sim only plan which makes it plain you are charging me for the handset again when it has already been paid off.  Your customer services are dreadful.  The only reply I received sent me to a 404 error page so I have no idea what the reply was.  On my profile it clearly states "no topics raised, no replies given" the only truth there is no replies given. Your customer phone service agent hung up on me because she couldn't understand me. Yes, I speak English.Do I have to remind of the Class Action law suit about unfair practices and rip-off's by mobile suppliers. I want you to cancel the plan/contract without termination fees for a plan/contract I did not agree too.  You failed to tell me you were moving me over to another plan/contract and also failed to supp

I want to cancel the upgrade phone and the contract it's tied to.  After 8 days the phone still hasn't arrived.  Your customer services hung up on me. With no idea of where it is.  I've been fobbed off 3 times now. I expect this will be the forth time.  If I don't get a clear answer this time I will raise a formal complaint with the ombudsman. The letter is ready to be sent by the end of the day.

Contract is ending and the upgrade deals offered to me on the app are not good. However, via comparison website I have found a great deal thats still on ID mobile and is still an upgrade from the phone I currently have.I found a previous thread that said if I were to buy the new deal I would lose my current number,Is there anyway for me to upgrade to the deal I found on the comparison site and keep my number? This doesn’t seem like a difficult thing to do

I am coming to the end of my contract but I do not want to upgrade. I just want to stay on the same contract and I assumed it would be less a month as I would have paid off the phone.I can’t see an option to do this though when I log in. Any ideas?

My contact with ID has ended. I’ve ordered a Sim only plan but not done this through the app. I ordered online. What do I need to do so I can keep my current number