Plan Changes & Upgrades.

It’s saying I have no data all the time. Has my contract ended? 

My bill does not appear to be reflecting my agreed contract data allowances.

How do I get a pdf copy of the invoice from my latest upgrade? I'm trying to claim the free earbuds. I've only received email confirmation, no attached invoice and no invoice in the package the phone was delivered in.

I haven’t upgraded for a couple of years. Where have all the humans gone? Live chats are painfully slow. I can’t believe you can’t call a mobile phone company!!! is there a customer services number I’m missing?!

I've found a deal with Mobiles.co.uk offering a Samsung Galaxy S26 with unlimited data, texts and calls with ID, this deal is £19 up front then £29 a month.Can you match this as it's with ID?

Hi, I just done an upgrade and was with claiming an tablet the phone was arrived yesterday but I can’t find no where where I can do the claim.Help please 

Hi, I just done an upgrade and was with claiming an tablet the phone was arrived yesterday but I can’t find no where where I can do the claim.Help please 

Hello. I upgraded my plan and it was included a new phone and Samsung chrome book.  Unfortunately I didn't received a chromebook. 

I would like some exclusive offers on an iPhone 16 plus, max or iPhone Air like what I have seen on uswitch with Idmobile in the region of £40 per month, no upfront cost with a reasonable about of data 

Where are all the iPhone upgrades? I can only see 16e

Hello i been with id mobile for 6 months and I received a notification I can upgrade to a phone or sim deals, I tried to upgrade from carphone warehouse but they offered me a cheap phone 19.99£ a month which I don't like I want to upgrade to a iPhone 17 pro max my friend had the same issue when he tried to upgrade he was eligible to iPhone 12 when he contacted carphone warehouse to upgrade he spoke to a sales person and he offered him the 16 pro max as a upgrade I don't know why I can not do the same someone help me please I don't know what to do 

My new upgrade doesnt acknowledge the ain card feom old phone. However the aim.itself has been updated to new deal I got with more data etcSwapped from 1phone 12 to a 16

hi, i want to discuss for upgrad last week  id mobile was give me a deal

I have ordered a upgrade phone on the 26th Aprjl 2026 when there was a window to claim free chromebook with eligible purchase (Samsung 26 5g) the phone was delayed and not shipped till 8th may.  Just want to say I missed the claim window. Idmobile is absolutely useless helping this to resolve and their website is misleading saying you can claim after phone been delivered due to need of imei when samung is saying  out of claim window.Idmobile is now saying they can't do anything( so why advise otherwise on your website) If I knew I would never renew contract with them. 

At the end of January, I upgraded my two ID Mobile accounts/numbers (via Mobiles.co.uk) and received 2 Currys gift cards as part of the promotion. I went to use these today and neither are working. I’ve checked through my emails and there was nothing for me to action in order to make these useable. I have contacted ID Mobile customer services, who said I should contact Currys. I have contacted Currys who said I should contact Mobiles.co.uk. Mobiles.co.uk have said they will "look into it", but they only took details for one of the two orders, despite both being affected. When I asked how they would keep me updated, I was told that I would need to check back myself. This does not give me confidence that the issue will be resolved, and it leaves me unsure whether both gift cards are being investigated.I would appreciate it if ID Mobile could take some responsibility for this and assist in ensuring this matter is properly addressed - especially considering this appears to

I have a £25 gift card received as part of entering into my contract, but which does not work.I have tried contacting both currys and mobiles.co.uk to no avail.Some immediate assistance would be appreciated, seeing as this is clearly a known issue. 

I want to change to a sim only but I have seen a better price for an Id mobile sim only on uswitch and can’t find this deal on your website and was wondering how I would go about getting this and keeping me number 

I want to change to a sim only but I have seen a better price for an Id mobile sim only on uswitch and can’t find this deal on your website and was wondering how I would go about getting this and keeping me number.

I would like to update to a SIM only plan now that my contract has expired 

Hello, My phone is due for an upgrade soon so I have started looking. If I wanted to upgrade to a IPhone 17 256gb storage, 500 gb of a data and a 24 month plan then I was getting two different prices.  Upgrading through my current account says the price would be £48.99 per month  I had a look at your website and if I was a new customer then I could get the exact same phone for £39.99 per month.  Why would I pay more for being a loyal customer rather than going elsewhere?  Please let me know if I can get a better upgrade deal  Many thanks Holly

If you are in a phone contract and say have 12 months left can you pay off the remaining 12 months and upgrade or do you have to wait until the whole 24 months is up

I’m trying to upgrade my sim only contract to a phone but it’s not giving me options off iPhones only android I want to upgrade to iPhone 

I have just upgraded, but selected the wrong tariff!How can I change the tariff I selected?

I signed up to a sim only deal through ID mobile and my current contract has finished how do I cancel my current contract and start my new ID mobile sim only contract at the same time? I can’t register my new sim account as I need to swap over mobile numbers 

I signed up to a sim only deal through ID mobile and my current contract has finished how do I cancel my current contract and start my new ID mobile sim only contract at the same time? I can’t register my new sim account as I need to swap over mobile numbers