Plan Changes & Upgrades.

I have changed plan halfway through my plan?

Hi. I have been paying a contract at £8 for a year but have never used this. I think a sim card was sent to my old address so I never got it. When I moved to my current address at the end of November 2025 I ordered a new sim on a monthly rolling plan which I then ended earlier this year and ported my number to a new I'd contract with a new phone. So I have been paying 2 contracts for the same phone number. Im not sure if I can claim back the £8 that has been paid every month but would like it cancelled immediately please?Many thanksKaren Morrison 

new sim deal i can find a better deal from id on the Uswitch site than id are  offering to me on the id site can you match it ? 

I had an email from ID mobile to contact you on 0333 052 5182 to speak about my recent upgrade. I need to speak to someone because I don’t know if this is genuine and need to know if the upgrade went through. Thank you 

Can I transfer my SMARTY work number onto my existing iD Mobile 90 GB contract, replacing your personal number without changing the contract.

I’m due an upgrade and I was looking at getting either the iPhone 18 or the iPhone duo but the prices are too high for me. I wondered what deals you could do. Thank you!

Why has my plan changed? Ive only got 6gb

I'm with ID payg. Intend to upgrade to contract phone.  Do you port over my number on new sim please

So i upgraded my phone and i really dont like it. Can i get another one

I recently sent a phone for trade-in which has a cracked screen and is eligible for £15 as confirmed via email. The phone works fine but the email suggests it is a ‘non working phone’ whatever that means.I’m happy to accept the £15 provided I get the £50 trade-in credit bonus that was offered as part of my new plan. The t&cs however as vague as to whether the phone is eligible.  ID state the following: “If you’re looking to take advantage of a trade-in promotion when buying a new mobile, please keep in mind that recyclable phones or devices with ZERO value (Beyond Economical Repair) do not qualify towards any promotion and no additional value will be paid.”However on this page they are at pains to say it apples yo ‘working’ phones for which it would seem my phone does not reach their definition.which one is it? It would be helpful to know before deciding whether to get the phone back and sell it insteadThanks!

Hi I have upgraded my phone with you guys yesterday I have been promised unlimited internet but my contract shows 50GB

Hello iD Mobile Customer Service,I’m contacting you because I’m confused about my data allowance and would appreciate your help in clarifying the situation.Until two days ago, I had a 10GB plan for £7 per month. As I usually work from home and use Wi-Fi, I was very surprised to discover that I had used all my data while travelling in Italy from 29 October until yesterday.Yesterday evening, I requested an upgrade to a 20GB plan, still for £7 per month. I am currently waiting for the new SIM card and letter to arrive.However, when I checked my account this morning to see whether the upgrade had already taken effect, I was surprised to see that I had only 900MB remaining out of the 20GB allowance.Could you please explain why this has happened? Has my new plan already been activated, and if so, why does my account show that almost all of my data has been used? Could this be a system error, or am I misunderstanding how the upgrade works?I would also like to clarify whether I will have just

I have tried the following steps to add a second number to ID account1. On the 'Home' screen, tap 'View your plans' located in the top right of the screen.2. Tap the 'Add new plan' button.3. Enter the mobile number for the plan that you wish to add to the account. > The number must begin with 07 and be 11 digits long.4. Enter the last name of the account holder and then enter the date of birth of the account holder. > Once done, tap 'Next'.5. You should now have received an SMS to the iD Mobile number that you are adding to the account, which contains the one time passcode.6. Enter the 8 digit code into the boxes displayed on the screen.It ehn stops after step 4 and I get an error message Oops...something went wrong. Please try again.The SIM card only arrived after the number had swithed over to my old Giff gaff number.Can anyong offer any suggestions were I’m going wrong, thank you.

How can I buy out of my contract to get an upgrade sooner? I am just under 1 month away from an upgrade but my current phone isnt working very well

Looking to upgrade , have tried two different ways and both failed , link from email to upgrade now locks at verification as there is no window to enter card details !!        If I try through the app to upgrade I can get to near the end then I cannot download the terms and cannot tick the confirmation boxes !!       VERY. Poor reflection on your company !! please advise  ( please do not bother to ask for screen shots as I know this is your standard response and I can see others already have done so !! ) 

Just brought a phone plan online ,but i brought a Samsung S26 fe with 128GB and i wanted the 256GB,can i still change ?

I used my pac to keep my old number but it still hasent worked and want to know why 

I am not using my data allowance, how do i refuce my data?When i log in to my account i am only presented with upgrade options, no option to refuce the amount of data on the account.

I have sim contract and ı want to buy iphone 18 pro max and everything unlimited can ı uprage

I have about 2 months left of my contract i would like to stay with id mobile but lower my cost by lowering my GB as i never use it all anyway. Id is offering me upgrades in more data but i dont want that how do i find lower gb prices

I have finished my contract and i want to switch to a sim but cannot find it in the app

Hi, if I purchase a new ID mobile contract. So an additional one. Can I get them to change my current number to the new contract and cancel my existing paying the early termination fee?.  kind Regards,Alex. 

I need help with upgrade as o press it and it shows £199 upfront when it only says £29 on the upgrade offer I just wanted the offer you provided hahahaha hdhshsh Rhi’s is due end Dennis’s s

Can I speak to someone

I’m looking to upgrade my phone through ID Mobile, I’d want to stick with iPhone however have come across this Samsung phone that is pictured with a watch, if it comes with a watch I want it, but there is no mention of the watch when I click into the deal and the picture of the watch is nowhere to be found when I click into the deal too, just checking if I would get both if I upgrade to this phone.