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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 526 Topics
  • 1,553 Replies
526 Topics
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mglynneNew
 Contributor
asked in Plan Changes & Upgrades.
Upgrade

I am trying to upgrade from a sim only contract to a new pay monthly contract using the trade in I have a iPhone SE 3 64 GB When I put in the iemi it comes up stating the phone is iPhone SE 32 GB with no trade in value,  if I put the phone in as iPhone SE 3 64 GB it offers me a trade in value of £95 Plus I would qualify for the additional £100 promotional deal for an iPhone 16 running until 24/06/25 I have been to my local branch of Curry's and it is the same on their ID computer but if they put it through the Curry's computer it reads the iemi correct. I like ID mobile but I don't want to go to another network because of a computer problem. Can someone point me in the right direction of how to get this rectified.ThanksGlynne Mills

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M
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 Contributor
Fay Alicia Needham
New
 Contributor
Fay Alicia NeedhamNew
 Contributor
asked in Plan Changes & Upgrades.
invoice for upgrade

Can you please provide an invoice for my recent upgrade in order to claim the Samsung Promotion.

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Fay Alicia Needham
New
 Contributor
T
Community Member
Tgellis77Community Member
asked in Plan Changes & Upgrades.
cancellation

I don't know my id number so I can't log in on any app. I need to cancel my contract to avoid damaging my credit file, I have my account number 

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A
iD Mobile Employee
A
Community Member
angegCommunity Member
posted in Plan Changes & Upgrades.
invoice required for samsung chromebook claim

I upgraded my phone on 24/12/24 and need an invoice containing: product model name, retailer and date of purchase.  No invoice was emailed at the time of upgrade just a confirmation email. There is also no documents in my online account I can use. How do I get an invoice?

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Fay Alicia Needham
New
 Contributor
R
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Randsy46New
 Contributor
asked in Plan Changes & Upgrades.
cancellation

I keep registering and my email address is not recognised ì want to leave

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R
New
 Contributor
S
New
 Contributor
susan001New
 Contributor
asked in Plan Changes & Upgrades.
Change plan on new sim

HelloI have just ordered a new 1 monthly sim. However I have just spotted a better plan for people who are  already customers of ID. I have not received the new sim yet but my Direct Debit is all set up.What is the best course to take to get this better plan? Can I just keep the sim {when it arrives}, and change the plan?Would welcome  your advice .Sue

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Sadia Moaeed
Active Contributor
Richard Harbinson
Community Member
Richard HarbinsonCommunity Member
posted in Plan Changes & Upgrades.
upgrades

Ive found a better deal with id mobile via mobile.co.uk

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Richard Harbinson
Community Member
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Community Member
Rick1486Community Member
posted in Plan Changes & Upgrades.
New Customers Offered Better Deals

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones?I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month.However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month.I thought these sort of goings on were now illegal, as that’s what the energy companies used to do.Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers.Cheers

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Active Contributor
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Community Member
AhmedbhaiCommunity Member
asked in Plan Changes & Upgrades.
upgrade

Hi I am on SIM only plan for 12 months so after 12 months plan stay the same or I need to choose another plan?

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Community Member
M
Active Contributor
mkokActive Contributor
asked in Plan Changes & Upgrades.
end of contract special upgrade option more expensive

I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page. I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss.  Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving

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M
Active Contributor
K
New
 Contributor
KapondrayNew
 Contributor
asked in Plan Changes & Upgrades.
New contract declined due to 'not having 90 days payment history' yet I've had an ID contract for close to 2 years now. What gives?

I am trying to take out a new contract for my daughter (who’s currently with 3) and have been declined by ID because I apparently don’t have enough payment history. I currently have 2 contracts of my own  with ID - one is 20 months old, the other is into it’s second month. ID won’t consider the older, still active contract to prove reliable payment history and insist on only considering the newer one. I’m a little confused as to why and if an actual human being can make a decision instead on relying on ‘computer says no’. Can anybody at ID help with this one please?

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K
New
 Contributor
M
Community Member
Matt DsyCommunity Member
asked in Plan Changes & Upgrades.
Upgrade

I have 2 phones with you and I would like to know when I can upgrade them both please. My name is Matthew Day. 

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MZone
Platinum 
Contributor
M
Community Member
Map123Community Member
asked in Plan Changes & Upgrades.
Can I keep my current phone number

I have a monthly rolling id mobile account at the moment. On a mobile phone seller's website, I have found a phone that is bundled with a 2 year contract with id mobile. Would I be able to purchase this bundle and keep my current phone number? I can't use a PAC as I'm not porting between two different providers.

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MZone
Platinum 
Contributor
Caolam Mc Gaffin
Community Member
Caolam Mc GaffinCommunity Member
posted in Plan Changes & Upgrades.
Caolam

I would like to get the Samsung S25 on pay monthly but as soon ive entered all my details it will not allow me to purchase the pay monthly contract?

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iD Mobile Employee
K
Community Member
KathychickCommunity Member
asked in Plan Changes & Upgrades.
only seeing apple phones for upgrade

I am eligible for an upgrade but only seeing apple phones. I use Samsung. Why are my options so limited?

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Siân
iD Mobile Employee
Tom W
Community Member
Tom WCommunity Member
asked in Plan Changes & Upgrades.
Child Account

I ordered a separate SIM without signing into my ID account. It arrived and I put it into my daughter’s phone. I then created an account for her with name, number and DOB. When it all finished it somehow was already logged into my account. So now I’ve ended up being logged into both devices on the same account but with different numbers. can someone please help me correct this?

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Tyler
iD Mobile Employee
M
New
 Contributor
M.MutchNew
 Contributor
posted in Plan Changes & Upgrades.
Sim Only Upgrade Currys Voucher

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow? 

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FranciscoDP
Active Contributor
S
Active Contributor
SamAllan87Active Contributor
asked in Plan Changes & Upgrades.
Is the upgrade eligibility date US format?

As title says, checking my eligibility for an upgrade and the date offered is 08/11/25 which seems implausible as the date is after the 24 months of my contract expires. 11th August seems correct but it would be odd for a UK based company to do this?

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S
Active Contributor
Simon Stott
Community Member
Simon StottCommunity Member
posted in Plan Changes & Upgrades.
Upgrade

What's best deal in S25 ultra without huge upfront payment? 

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iD Mobile Employee
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Community Member
Daka83Community Member
asked in Plan Changes & Upgrades.
cant upgrade - missing email

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

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iD Mobile Employee
G
New
 Contributor
GaryAbstractNew
 Contributor
asked in Plan Changes & Upgrades.
GaryAbstract

I have today reached the end of my 24 month contract and wish to change to a sim only contract, however after repeated tries there is only one sim only contract option available for me to choose from.  

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G
New
 Contributor
P
New
 Contributor
Periwinkle23New
 Contributor
asked in Plan Changes & Upgrades.
is really my only option to cancel?

I was looking to upgrade to an iPhone 16pro, but I'm a Sim only customer, which means that apparently I can't get the phone I want. Is that the case? I genuinely had no issues with ID,  so it seems like a shame 

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andewhite
Platinum 
Contributor
Bubblykirst
New
 Contributor
BubblykirstNew
 Contributor
posted in Plan Changes & Upgrades.
contract end date

Hi,  My contract date is 09/06/25 however a part of the app says this is the 06/09/2023 which is incorrect.  I would like to cancel my contract as I have a new SIM.  Regards  Kirsty

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Tyler
iD Mobile Employee
Rodyt
Community Member
RodytCommunity Member
asked in Plan Changes & Upgrades.
new contract

If I were to upgrade to the new deal of 120gb for £10/ month, keeping the same SIM card, would the upgrade be immediate?

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Tyler
iD Mobile Employee
T
New
 Contributor
Timbo65New
 Contributor
asked in Plan Changes & Upgrades.
mr

Upgrade rolling data

466
Siân
iD Mobile Employee
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