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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

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531 Topics
Kelly Nolan
Community Member
Kelly NolanCommunity Member
posted in Plan Changes & Upgrades.
plan change

Recently changed my plan  from 2GB to 60GB with unlimited calls and texts, while the app says Ive got 60GB my phone still says 2GB and I am now receiving warnings that Iam getting close to my data usage of 2GB. My bill for next month is going be for the new plan. SO how long does it take for the new data to become active.  

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Kelly Nolan
Community Member
M
New
 Contributor
MCMCCNew
 Contributor
asked in Plan Changes & Upgrades.
My new plan has not been activated on my phone.

I’ve changed my plan (sim card) from 1GB to 12GB with unlimited calls & texts.According to iD the new plan was due to kick in yesterday, instead the old plan carried on.iD have emailed thanking me for refreshing my plan, the new plan is registered on my iD account but it is is not activated on my phone. I’ve done all the usual things like switching my phone off and on but no change.I’ve tried chatbox a couple of times and nearly lost the will to live as it just kept asking me to express what I was asking differently.A 2 minute  conversation with a human might sort out the problem but that perhaps that is an ask too far.Any help /other suggestions would be very welcome.Many thx

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 Contributor
Kaye Penny
New
 Contributor
Kaye PennyNew
 Contributor
asked in Plan Changes & Upgrades.
Changing SIM only plan

I have a SIM only 24 month contract. If I move to a different plan during the 24 months do I have to pay penalties?

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Kaye Penny
New
 Contributor
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Community Member
angegCommunity Member
posted in Plan Changes & Upgrades.
invoice required for samsung chromebook claim

I upgraded my phone on 24/12/24 and need an invoice containing: product model name, retailer and date of purchase.  No invoice was emailed at the time of upgrade just a confirmation email. There is also no documents in my online account I can use. How do I get an invoice?

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iD Mobile Employee
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 Contributor
Randsy46New
 Contributor
asked in Plan Changes & Upgrades.
cancellation

I keep registering and my email address is not recognised ì want to leave

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iD Mobile Employee
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New
 Contributor
susan001New
 Contributor
asked in Plan Changes & Upgrades.
Change plan on new sim

HelloI have just ordered a new 1 monthly sim. However I have just spotted a better plan for people who are  already customers of ID. I have not received the new sim yet but my Direct Debit is all set up.What is the best course to take to get this better plan? Can I just keep the sim {when it arrives}, and change the plan?Would welcome  your advice .Sue

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Siân
iD Mobile Employee
R
Community Member
Rick1486Community Member
posted in Plan Changes & Upgrades.
New Customers Offered Better Deals

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones?I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month.However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month.I thought these sort of goings on were now illegal, as that’s what the energy companies used to do.Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers.Cheers

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Siân
iD Mobile Employee
Cheshire Counsellor
Community Member
Cheshire CounsellorCommunity Member
posted in Plan Changes & Upgrades.
henry

I’m getting a message stating I can use my phone as I’ve reached my capped limit however i have unlimited calls and texts please advise what to do?

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Siân
iD Mobile Employee
Richard Harbinson
Community Member
Richard HarbinsonCommunity Member
posted in Plan Changes & Upgrades.
upgrades

Ive found a better deal with id mobile via mobile.co.uk

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Siân
iD Mobile Employee
Fay Alicia Needham
New
 Contributor
Fay Alicia NeedhamNew
 Contributor
asked in Plan Changes & Upgrades.
invoice for upgrade

Can you please provide an invoice for my recent upgrade in order to claim the Samsung Promotion.

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Siân
iD Mobile Employee
M
New
 Contributor
mglynneNew
 Contributor
asked in Plan Changes & Upgrades.
Upgrade

I am trying to upgrade from a sim only contract to a new pay monthly contract using the trade in I have a iPhone SE 3 64 GB When I put in the iemi it comes up stating the phone is iPhone SE 32 GB with no trade in value,  if I put the phone in as iPhone SE 3 64 GB it offers me a trade in value of £95 Plus I would qualify for the additional £100 promotional deal for an iPhone 16 running until 24/06/25 I have been to my local branch of Curry's and it is the same on their ID computer but if they put it through the Curry's computer it reads the iemi correct. I like ID mobile but I don't want to go to another network because of a computer problem. Can someone point me in the right direction of how to get this rectified.ThanksGlynne Mills

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Siân
iD Mobile Employee
Sadia Moaeed
Active Contributor
Sadia MoaeedActive Contributor
asked in Plan Changes & Upgrades.
upgrade

Do you do upgrade discount offers on existing customers 

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Siân
iD Mobile Employee
A
Community Member
AhmedbhaiCommunity Member
asked in Plan Changes & Upgrades.
upgrade

Hi I am on SIM only plan for 12 months so after 12 months plan stay the same or I need to choose another plan?

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iD Mobile Employee
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Active Contributor
mkokActive Contributor
asked in Plan Changes & Upgrades.
end of contract special upgrade option more expensive

I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page. I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss.  Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving

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iD Mobile Employee
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Community Member
Matt DsyCommunity Member
asked in Plan Changes & Upgrades.
Upgrade

I have 2 phones with you and I would like to know when I can upgrade them both please. My name is Matthew Day. 

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iD Mobile Employee
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Community Member
Map123Community Member
asked in Plan Changes & Upgrades.
Can I keep my current phone number

I have a monthly rolling id mobile account at the moment. On a mobile phone seller's website, I have found a phone that is bundled with a 2 year contract with id mobile. Would I be able to purchase this bundle and keep my current phone number? I can't use a PAC as I'm not porting between two different providers.

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iD Mobile Employee
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Community Member
Tgellis77Community Member
asked in Plan Changes & Upgrades.
cancellation

I don't know my id number so I can't log in on any app. I need to cancel my contract to avoid damaging my credit file, I have my account number 

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iD Mobile Employee
K
New
 Contributor
KapondrayNew
 Contributor
asked in Plan Changes & Upgrades.
New contract declined due to 'not having 90 days payment history' yet I've had an ID contract for close to 2 years now. What gives?

I am trying to take out a new contract for my daughter (who’s currently with 3) and have been declined by ID because I apparently don’t have enough payment history. I currently have 2 contracts of my own  with ID - one is 20 months old, the other is into it’s second month. ID won’t consider the older, still active contract to prove reliable payment history and insist on only considering the newer one. I’m a little confused as to why and if an actual human being can make a decision instead on relying on ‘computer says no’. Can anybody at ID help with this one please?

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K
New
 Contributor
Caolam Mc Gaffin
Community Member
Caolam Mc GaffinCommunity Member
posted in Plan Changes & Upgrades.
Caolam

I would like to get the Samsung S25 on pay monthly but as soon ive entered all my details it will not allow me to purchase the pay monthly contract?

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iD Mobile Employee
K
Community Member
KathychickCommunity Member
asked in Plan Changes & Upgrades.
only seeing apple phones for upgrade

I am eligible for an upgrade but only seeing apple phones. I use Samsung. Why are my options so limited?

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Siân
iD Mobile Employee
Tom W
Community Member
Tom WCommunity Member
asked in Plan Changes & Upgrades.
Child Account

I ordered a separate SIM without signing into my ID account. It arrived and I put it into my daughter’s phone. I then created an account for her with name, number and DOB. When it all finished it somehow was already logged into my account. So now I’ve ended up being logged into both devices on the same account but with different numbers. can someone please help me correct this?

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Tyler
iD Mobile Employee
M
New
 Contributor
M.MutchNew
 Contributor
posted in Plan Changes & Upgrades.
Sim Only Upgrade Currys Voucher

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow? 

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FranciscoDP
Active Contributor
S
Active Contributor
SamAllan87Active Contributor
asked in Plan Changes & Upgrades.
Is the upgrade eligibility date US format?

As title says, checking my eligibility for an upgrade and the date offered is 08/11/25 which seems implausible as the date is after the 24 months of my contract expires. 11th August seems correct but it would be odd for a UK based company to do this?

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Active Contributor
Simon Stott
Community Member
Simon StottCommunity Member
posted in Plan Changes & Upgrades.
Upgrade

What's best deal in S25 ultra without huge upfront payment? 

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iD Mobile Employee
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Community Member
Daka83Community Member
asked in Plan Changes & Upgrades.
cant upgrade - missing email

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

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iD Mobile Employee
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