The quickest way to change your plan is through our iD Mobile app or through My Account online by following the steps in this article. Want to find out more about what a Plan Change is? Check out the article below:
How do I change my plan?
You can change plans after 30 days. However, if you’re a Pay Monthly customer, you cannot change to a plan that is cheaper than your original plan, as you still have to pay off the remaining balance for your phone. You can swap to a plan that includes more data at a higher cost – and if it doesn’t work out for you, you can change back to your original plan (as long as it is still available).
You’ll also have to meet all of the usual eligibility criteria, such as:
- You’ve been with us for more than 30 days.
- You haven’t changed plans within the last 31 days.
- You have an active direct debit with us.
- You don’t have a disconnection request pending.
If you meet those requirements, you can change to a new plan. To change your plan in the iD Mobile app or My Account online, you can:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Plan’.
- Tap ‘Change my plan’.
- Tap an available plan which best matches your needs.
- Read the Important information.
- Agree to the Terms and Conditions. Tap ‘Confirm change of plan’.
- That’s all set up! Tap ‘Done’.
I can’t access the iD Mobile app or My Account Online. What should I do?
If you’re unable to access the iD Mobile app or My Account Online, simply chat to us to change your plan.