Your mobile plan needs to be a perfect fit. Whether you need more data or want to cut costs, you can switch easily in the iD Mobile app without extending your contract length.
Want to know more about how plan changes work? Check out the article below:
How to change your plan.
To change your plan in the iD Mobile app or on my.idmobile.co.uk:
- Open the iD Mobile app or log in to my.idmobile.co.uk.
- Tap Plan.
- Tap Change my plan.
- Tap a plan that matches your needs.
- Read the Important information.
- Agree to the Terms and Conditions and tap Confirm change of plan.
- That’s it! Tap Done.
What happens next?
The good news is you won’t be waiting long, your plan usually updates within just 30 minutes.
For the rest of this month, you’ll get the best of both worlds. You keep the total allowances from your old plan plus the pro-rated allowances from your new one, meaning you might have some extra data to play with! Just remember that your Data Rollover will hit reset, so any unused data from your old plan won’t carry over.
Your next bill will look a little different, too. We’ll credit you for any unused days on your old plan and add a pro-rated charge for your new one to keep everything square. Check out the Community article below for more helpful information:
Can't log in to change your plan?
If you can't access the app or website, simply chat to us and our team will help you switch.
