Skip to main content

Pay Monthly Phones
SIM Only Deals

Phones
Shop by Type
Popular
Recommended
Shop by Brand
- Apple
- Samsung
- Google
- Motorola
- Honor
- Oppo
Coverage Checker

Refer a FriendEarn up to £70

Register Interest
SIM Only
SIM Only
Refer a FriendEarn up to £70
Accessories
Shop by Type
Upgrades
Help & Support
Welcome to iD
Manage Your Plan
- Upgrade
- Your SIM card
- eSIM
- Leave iD
Bills & Charges
Plan Features
Support
Blog

Home
- - Help Hub

Create topic
Log in

Welcome to the iD Community.

Got a question? We're

Try:How do I activate my SIM?Can I roam in USA?What are iD Perks?

48,776 Topics
199,164 Replies
217,312 Members

Get started.

Not sure where to start? Here's three great ways to get involved.

Help Hub.

Your frequently asked questions, answered.

Ask a question.

Can't find the answer? Ask the Community.

Get involved.

And rank up to unlock amazing rewards!

Featured articles.

The newest and most popular content from the iD Community.

Blog

Is that Black Friday deal real? How to spot AI-generated scam adverts.

1 hour ago

20

Blog

Shop smarter this Black Friday with price tracking.

1 hour ago

40

Blog

Get gaming ready: GTA VI, Zelda and Xbox turns 25!

8 days ago

290

Blog

👻 Ghost calls giving you the chills? Here’s how to keep spam away!

1 month ago

1058916

Blog

Do you know about your phone's hidden personal safety features?

1 month ago

11030

Blog

How to stay safe this Cybersecurity Awareness Month.

1 month ago

74362

Don't miss out on the latest news and giveaways - learn how to opt-in!

View SIM only deals.

Join the conversation.

Recently Active
Categories

HazzyCommunity Member

asked in Your Phone & SIM.

sim card. issues

So my service keeps dropping off and I'm getting 'emergency use only' on many occasions. I click airplane mode on and off and it reconnects..I've a Doogee Vmax pro, possibly a couple years old but no other issues with that… Steve...

20

LCB59Community Member

asked in Bills, Payments & Charges.

My last Bill had numerous text messages on the same day to a number I don’t know. There was no charges but I didn't send the texts!

Why does my bill have numerous texts that I haven’t sent to a number I don't know?All texts were within seconds of each other too!I didn't get any charges as included in plan but confused as to why on my bill.

11

MeliarCommunity Member

asked in Pay as you Go.

leaving Id mobile

Hi!My rolling- over contract will renew in 6 days.I want to leave your network and have a question- untill which date will I be able to use this number?

739

Lsmith19Community Member

posted in Your Phone & SIM.

Iv lost my phone bit need to activate a new sim on this dovice

11

VivianTCNew Contributor

asked in Roaming & International.

arrived in portugal - no data - did a reset network - turned off on phone data roaming is on in id account and iphone Still not working

iPhone XR - moved from Bt and when roaming g wld get a text msg saying now roaming in eu ..nothing happened when we arrived in airport - had to use airport Wi-Fi followed instructions - can’t see where to choose the network .uf that is what is missin

93

CristinadMCommunity Member

asked in Your Phone & SIM.

can i freeze my number?

Can I freeze my number for a few months while I am away in another country? So that I can unfreeze once I come back.

00

Onlyme83New Contributor

asked in Your Phone & SIM.

replacement phone sim

My son has blocked his sim and entered the puk wrong how do i get a replacement sim. I have no photo id and have just been told to pay £500 for cancelling or have it on credit file, continue paiying for 18 months for a service I can no longer use. My

297

Darren JacksonCommunity Member

posted in Your Phone & SIM.

My phone has started sending messages from a new number not my own

21

RiosqwrCommunity Member

asked in Bills, Payments & Charges.

Hello, I have paid an outstanding bill and it has took the money twice. I need a refund as I am no longer with ID Mobile. Furthermore It has gone on my credit file as a missed payment, there was no attempt to contact me about the outstanding balance,

31

Chloe2012Community Member

asked in Plan Changes & Upgrades.

Why has my plan changed? Ive only got 6gb

41

Show more activity

Getting Started.

New to the iD Community? You're in the right place.

How to use the iD Community.

How to use the iD Community.

3 topics

Ask a question.

Ask a question.

4 topics

Articles and competitions.

Articles and competitions.

695 topics

My iD.

Everything you need to know about iD Mobile.

Getting started with iD.

Getting started with iD.

976 topics

Bills, Payments & Charges.

Bills, Payments & Charges.

2143 topics

Your iD Account & App.

Your iD Account & App.

704 topics

Coverage & Network.

Coverage & Network.

1281 topics

Roaming & International.

Roaming & International.

788 topics

Add-ons.

152 topics

Plan Changes & Upgrades.

Plan Changes & Upgrades.

1472 topics

Your Phone & SIM.

Your Phone & SIM.

2272 topics

Pay as you Go.

48 topics

Fraud, Security & Lost or Stolen.

Fraud, Security & Lost or Stolen.

222 topics

Thinking of leaving?

Thinking of leaving?

333 topics

Delivery & Returns.

Delivery & Returns.

212 topics

Community Archive.

Community Archive.

37343 topics

Terms & Conditions.

Terms & Conditions.

4 topics

Leaderboard.

Show full leaderboard

Show full leaderboard

Move up the ranks to earn Currys Gift Cards worth up to £100! Learn how.

Badges.

Onlyme83has earned the badge Phone & SIM Specialist I
Mac7has earned the badge Charges Champion I
MichelleEhas earned the badge Charges Champion I
GazzaBnhas earned the badge Getting Started Guru I
Jasmin11has earned the badge Phone & SIM Specialist I

Recently awarded badges

Powered by Gainsight

Terms & Conditions Accessibility statement

About us

Why iD
Average Save
Coverage Checker
Mobile Network Speeds
Complaints Procedure
Delivery
Leaving iD
Returns & Cancellations
Help & Support
Store Locator
Refer a Friend
Student Discount
Careers

Products

Pay Monthly Phones
SIM Only
Upgrades
Refurbished Mobile Phones
Mobile Phone Accessories
SIM Free Phones
Pay as You Go

Legal

Privacy and Cookies
Terms & Conditions
Website Terms of Use
Sitemap
List of Charges
Modern Slavery Statement
Section 172 Statement
Summary of General Condition C8
Accessibility
Data Usage Explained

Got a question?

Our iD Community is
here to help.

Uswitch Best Network for Data 2024

Uswitch Best Contract Value for Money 2024

Which? Award Badge - Great Value

iD Mobile is a trading name of Currys Group Limited
Registered address: Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH
Registered company number: 00504877
Vat number: GB226659933

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2026 Currys Group Limited.

Create an account.

Already registered? Login

Social Login

Sign in with iD Mobile

or

Username *

Email Address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the iD Community

Not a member yet? Create an account

Social Login

Sign in with iD Mobile

or

Username or Email

Password

Remember me

Forgot password?

Please enter your email address. If it matches our records, we'll send you a password reset link.

Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.

Email address *

Back to overview