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Sicle93Community Member

Plan Changes & Upgrades.

I have made an order for a upgrade and I couldnt get into my old email...I have upgraded my email and need information for my order

Bealesy79Community Member

Your Phone & SIM.

how do you escalate a service complaint

I have experienced the worst customer service and care. This has been going on 6 days. The chat breaks down, agents end chat without resolving and I still can't make or receive calls or texts. want this reolved

Britneyreed11Community Member

Bills, Payments & Charges.

upgraded my phone but still paging two bills

I have upgraded my phone but I’m still paying £19 for my old phone bill and £40 for my new one

Cheryl LockyearCommunity Member

Bills, Payments & Charges.

Hello I have a bill due out in 3 days but I’m having abit problems with my payment at the minute and I won’t be paid till 15th of may, is it possible to pay my bill then?

CondeusCommunity Member

Your Phone & SIM.

Ported number not showing as “My Number”

My ported number is not showing as “My number” in iPhone 17 settings. I cannot physically change it, but have tried network reset to no avail.The problem is that I cannot recover my Apple Account as it wants to send the verification code to the origi

Lauren90Community Member

Plan Changes & Upgrades.

I need tracking information so i can track my phone

Hi I'm hoping you can help,I ordered a phone from id mobile yesterday but it had the wrong email, ive changed it now but I won't be able to get the tracking for it. Could you please send the tracking information to my new email so I can track my phon

Dave101000Community Member

Bills, Payments & Charges.

direct debit never comes out

I setup my direct debit it states it is setup but I get constant texts saying it is setup but it never gets taken I setup direct debits to help me with my finances and because it is hot and miss it makes everything out of sync the direct debit was la

gbinelliCommunity Member

Your Phone & SIM.

Message from ID Mobile saying sorry that I'm leaving them.

Yesterday I got a message from ID mobile:We are sorry to see you go - in case you still want your number, your SIM is now activate on Pay As You Go. Use the ID mobile app or My account online to view your account.I havent requested to leave ID mobile

Meg PrusActive Contributor

Your Phone & SIM.

No internet- and I was interrupted during the call - now it shows that I am not registered on the network and there is no area!!!

jaymann999Community Member

Roaming & International.

Roaming Beyond USA not working

Hi there Landed in US and realised no roaming included so jumped on airport WiFi and bought 10GB roaming beyond for USA. All settings are correct but still says no data on both ATT and TMobile. Have restarted and reset multiple times. Is trying to ta

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