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StardustHelpful  Contributor

asked inBills, Payments & Charges.

charges for SMS picture messages

I have a SIM only plan and previous couldn't use picture messages in normal text messaging because it wasn't included in the plan. I've received a SMS picture message today. (Google text messages). Will this be charged ??

Geoff132Community Member

asked inBills, Payments & Charges.

expensive bills

I pay for unlimited data text and phone calls about £32 every month. I ve noticed of late a big jump from £32 to £54 I have no idea why can’t someone tell give me the contact number of id mobile so I can sort this out

TofiffeeNew  Contributor

asked inAsk a question.

I am getting spam no caller IDs and I’ve been told I can contact my network provider to track the call so I can take it to the police, is this possible? It’s gotten to a point where I have to keep my phone on DND to stop these calls coming through throughout the day and the night. When I say spams- I mean about 30-50 calls per hour. When I answer, it’s silence. I feel like I’m being harassed and I don’t know what to do. I can’t block unknown calls because I need to take work phone calls so I’m completely stuck. This has been happening for the last 3 weeks. I just need to know if it’s possible to trace these calls so that I can take it to the police. Thank you!

ZatoichiCommunity Member

asked inPlan Changes & Upgrades.

You have cancelled my duplicate order 141066572 but I do not have the original order number, can you please send confirmation of the original order and when will I receive it.

Matthew TiD Mobile Employee

published inArticles and competitions.

Win a Garmin watch with our top hiking app tips.Blog

With the sun shining, there’s no better time to head out into nature and explore the UK's breathtaking trails. But there’s no need to stuff your backpack with massive OS (Ordnance Survey) maps. The most powerful navigation tool you own is already in your pocket! Forget the old-school maps and pricey GPS devices. Today’s smartphones, with the right apps, can be your guide, safety net, and personal trainer all rolled into one. We’ve rounded up the essential apps that turn your phone into the ultimate hiking companion. Plus, to help you get kitted out for your next trek, we're giving one lucky reader the chance to win a Garmin Venu 3s! Whether you're strolling through the Yorkshire Dales or summiting in Snowdonia, your trusty mobile will help you uncover new routes, stay safe, and track every step. Your guide to navigation apps. Different apps shine in different areas. Here’s our breakdown of the best navigation tools for UK walkers: OS Maps: This one’s the gold standard. It taps into the official, highly detailed Ordnance Survey maps trusted by hikers for generations. If precision and reliability are non-negotiable for you, OS Maps is your go-to. But if you’re going for a stroll around the local common, it’s probably overkill. AllTrails: Think of it as social media meets hiking. With thousands of user-submitted trails, reviews and photos, it’s perfect for discovering walks nearby - including hidden gems you won’t find on a printed map. When it comes to finding great walking routes, you can’t beat local knowledge! Komoot: Planning something longer or more adventurous? Komoot offers turn-by-turn voice navigation, making it feel like a sat-nav for footpaths. It’s brilliant for hikes, bike rides or weekend treks into the unknown. The most important app for your safety: What3Words. If you take one safety app with you, make it What3Words . This ingenious tool divides the world into tiny 3-metre squares and gives each one a unique three-word address. If you ever get lost, injured or stuck in a remote spot, you can use the app to share your location with emergency services - down to the exact metre. Fast, simple, potentially lifesaving. The Golden Rule: Always download offline maps. You can’t rely on mobile signal in the hills, valleys and remote paths of the UK. That’s why downloading your maps before you go is absolutely essential. That way, you’ll always have some means of finding your way if your mobile signal gives up on you. Apps like OS Maps , AllTrails , and Komoot let you save your route directly to your device. Offline access not only gives you peace of mind, but it's also a smart move for your mobile plan. It saves your data and extends your battery life by avoiding the constant search for a signal. Track your trek with a smartwatch. Want to know how far you've walked, how high you've climbed or even how many calories you’ve burned? Pairing your phone with a fitness tracker can turn an everyday walk into a full-on wellness activity. Wearables like the Apple Watch, Samsung Galaxy Watch or Fitbit sync with hiking apps and give you real-time updates on distance, elevation gain, heart rate and steps. Looking for a great deal on wearables? Check out the latest smartwatches at Currys. Giveaway time! With a few key apps - like OS Maps for navigation, What3Words for safety and the golden rule of downloading offline maps - your phone becomes the only gadget you’ll need for a successful day out on the trail. So go on: download the apps, choose your route and set off on your next adventure. Happy trails! To enter our Garmin Venu 3s giveaway, let us know in the comments below: What's your favourite hike or walk? We'd love to see your adventures, so feel free to share your photos! The competition closes on Monday, 18th August 2025 at 23:59. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. Happy trails!

BruceVANew  Contributor

asked inCoverage & Network.

No 4G in TQ14 (well a few k up and down)

Very very slow network speed on 4G in TQ14 0BG only a few k < 20 up or down, been like it for a while, status check says its being worked on - any idea on the fix time

Karl BallaamActive Contributor

asked inCoverage & Network.

rubbish network coverage

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer.

TamboCommunity Member

asked inYour Phone & SIM.

switched from o2 to id mobile

Hi there i purchaced a new gone and gave puk code for keeping my number but my new fone is still on the number i recieved with my phone and not the number carried over from o2

bogaNew  Contributor

posted inCoverage & Network.

No service issue

I am new and moved my old number to ID mobile. I keep getting no service and phone calls are interrupted. It works fine for a couple of days then back to normal service again, although it doesn't stay long but quite annoying specifically I changed to this expecting a better service. Any help or advice plz.

AB-RActive Contributor

asked inCoverage & Network.

intermittent internet connectivity issues on esim

Hello, I recently switched to ID Mobile and am using an esim. I am finding intermittent Internet connectivity issues, particularly when my phone switches from 5g to 4g. At times to get the Internet working I have to either turn off and turn on data back on, switch to another sim and back or flight mode and back. Anyone else experienced this kind of issue? I have requested a physical sim to see if that resolves my issues. I am using a compatible phone, Samsung S24 Ultra. Thanks,

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