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Rmg1973Community Member

asked inFraud, Security & Lost or Stolen.

How do i request IMEI from Id mobile?

My son has managed to damage his phone screen, we no longer have the box the phone came in but need the IMEI to make insurance claim.

Sara Esposito-MooreCommunity Member

asked inPlan Changes & Upgrades.

An offer I found on Mobile.co.uk is not offered to me as an upgrade?

Hello, I’ve found an ID mobile offer via mobile.co.uk for the samsung a56, its £59 upfront and then £14.99 monthly but this is not an option as an upgrade, why? and can it be? - its with 25GB

JamoActive Contributor

asked inCoverage & Network.

network down aga6

I am not sure what's going on an ID mobile or 3 nights on the run I about no internet at home in the evening I can't make and receive calls it's a good job I have home Wi-Fi otherwise I will be stuck does anyone know anything about this or is it happening to everyone else.

Sara Esposito-MooreCommunity Member

asked inPlan Changes & Upgrades.

plan from mobile.co.uk cheaper than my upgrade offers

Hello. I found a plan on mobile.co.uk for the Samsung a56, a £59 upfront payment and then £14.99 per month (25GB). This offer doesn't come up as a upgrade offer but i'd like it, is it not possible? Or do I need to leave ID and rejoin?

Matthew TiD Mobile Employee

published inArticles and competitions.

Your ultimate guide to streaming sport this summer!Blog

Sports fans are in for a treat this summer. It’s jam-packed with huge tournaments, races and more – and to celebrate, we're giving you the chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV! If you don’t want to miss a second of the non-stop action, we’re here to help. We’ll show you how to stream all the unmissable moments live on your iPhone or Android. And we’ll explain how to get your phone plan prepped, whether you’re watching at home or cheering from the sidelines abroad. Just follow this handy guide to catch every goal, match point and chequered flag without any nasty surprises on your mobile bill, and find out how to enter our incredible giveaway. Let’s get going… First things first: Get your data plan match fit. Streaming sport can use up a big chunk of your data. Meaning it’s a good idea to check your plan before kick-off to see how much data you’ve got to play with. Watching in standard definition can use up to 1GB per hour, while high definition will triple that, gobbling up a whopping 3GB or so every 60 minutes. If the football goes to extra time and pens, it’s safe to say you’ll be using a lot. So, if you’re planning on watching every single second, now’s the perfect time to think about upgrading. With a new plan, you might even be able to get more data for your money! Watching in the UK: Wimbledon & British GP. Most sport nowadays is locked behind a paywall. You don’t need an expensive subscription here though. You can catch two of the UK’s biggest sporting events for free on your phone… Wimbledon (June 30 – July 13) – Arguably the biggest grand slam in the tennis calendar, Wimbledon is always ace. And it’ll serve up some big hitting matchups, with world number one Jannik Sinner looking to bounce back from his final defeat at the French Open. But if Carlos Alcaraz – last year’s winner – has anything to say about it, we could be in for another titanic battle for the trophy. You can stream matches from each round live on BBC iPlayer. British Grand Prix (July 4 – July 6) – Hamilton’s switch to Ferrari hasn’t exactly gone to plan so far. With zero wins, and zero finishes on the podium, Lewis has a lot to do to climb the standings. Could home advantage at Silverstone help him take the top spot? Find out and watch the race live on the All 4 app. Roaming in Europe: Tour de France & Belgian GP. Jetting off to Europe? You can use your phone just like you do at home (in certain countries) with iD Mobile’s Roam Free service . You’ll have pretty much the same amount of minutes, texts and data from your regular plan (up to a 30GB fair usage limit), all available at no extra cost. Result. Tour de France (July 5 – July 27) – The world’s most gruelling cycle race pedals onto screens at the start of July. And you can see every sprint and lightning-fast descent on Eurosport and Discovery+. We’re just glad it’s not us doing those punishing hill climbs. Belgian Grand Prix (July 25 – July 27) – More motorsport. Yes please! The F1 hops over the channel with a trip to the Spa-Francorchamps circuit – the longest track on the current race calendar. To see all 44 laps, you’ll need a Sky Sports subscription (also accessible via Sky Go), or a NOW TV pass. Cheering on the Lionesses at the Euros? If you’ve been lucky enough to bag tickets to the footie over in Switzerland, we make it easy to stay connected. The land of skiing and top choc is one of our ‘ Roam Beyond ’ destinations. What’s that then? Well, depending on how long it takes for England to be crowned champions (or get knocked out in devastating fashion), you can buy a one day, five day, or ten day data add-on. Just make sure to sort this before you start using your data over there. Otherwise, you could be in for a big ol’ bill. Women’s Euros (July 2 – July 27) – Can Sarina Wiegman’s side make it back-to-back Euros titles? With a tough looking group (France and the Netherlands are no push overs) it’s not going to be an easy one. And with a serious turnover in the squad – we miss you already, Mary Earps – the team isn’t as experienced as it once was. You’ll be able to catch each match over on BBC iPlayer and ITVX. From managing your data at home to understanding roaming in France, Belgium and Switzerland, you should now be all set to stream this epic summer of sport. Before you head off though, double check your plan (can you upgrade?) and roaming options in the iD Mobile app . Giveaway time! Got a favourite team you'll be cheering on this summer? Whether you're following the football, dreaming of a Wimbledon win, or have your eyes glued to the Tour de France, we want to know who you're supporting! Tell us who you are supporting this summer in sport in the comments below for a chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV—perfect for watching all the action in stunning detail. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. But hurry—the competition closes on 21st July at 23:59!

CasaubondNew  Contributor

posted inRoaming & International.

problems calling from EU

I am unable to call family on UK number while abroad in EU. Roaming internet is working and i can call local numbers and UK numbers located in U K but not my family numbers on holiday with me Roaming internet is working.

Alexandra Martinsson DorffCommunity Member

asked inGetting started with iD.

Not managed to port number from Three

Hello, I joined iD last week from Three with an eSIM. I thought (but am not 100% sure) that I provided PAC as part of my switch. However my phone number remains the same as the new one given by iD, and have no communication about when number switch might take place. Have tried to fill in the online iD form to port number across but get the following error message: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. I have triple checked the info and it is all correct. Help, what do I do now? I really want to keep my old number, have had it since I was 18. Thanks.

Leanne DochertyCommunity Member

asked inAsk a question.

unlimited data not working abroad

My daughter has unlimited data but is unable to use it. She is currently in Belgium mans her location will not work

LornadouganNew  Contributor

asked inBills, Payments & Charges.

I have had a complaint put in on my behalf via the live chat as I advised that I would be putting in a complaint about all the issues I've had since joining id mobile. The advisor then told me they had escalated my complaint and someone would be in touch. I said I didn't ask for a complaint to be put in on my behalf as I hadn't articulated my issues fully within the chat. I also did not ask the advisor to do so. I asked for a copy of the complaint so I was aware of the content when the complaints team called. I as told this couldn't happen as the complaint had been passed on. I expressed my concerns and advised it was not acceptable and that again I need the content of the complaint provided. After a few minutes and no replies the advisor left the chat. I have the transcript saved. Around an hour later I received a phone call from the complaints team. I advised I wanted a copy of the complaint before I discussed anything and asked that this be emailed. I was told it would be escalated to another complaints team and someone would be in touch. I still do not have any information about "my" complaint content despite asking both in the chat and with the complaints team. This morning I received a text message advising someone will all between 9 and 6 (despite requesting after 7) to discuss my complaint. I need the complaint information sent so I can actually provide all the complaint information for review prior to any discussion. This has been articulated and ignored several times now. Please email the complaint content before trying to discuss my complaint with me as requested on the phone and in the chat.

s.pinkNew  Contributor

asked inCoverage & Network.

very poor network lately

I've done all the normal things to improve my network connection, but lately it's been really bad, Network tests: Meteor - result poor (ping - 0.0ms, upload - 879Kps, download - 0.0ms). Opensignal - result (latency - 53ms, upload - 624Kps, download - 6.34Mbps) So calls seem ok now and again. Messenger calling, poor. Websites so slow giving up waiting. This is a poor show for ID Mobile. Check the coverage on ID Mobile app and it supposed to be good for indoor and out, but this is not the case. Please advise.

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