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Welcome to the iD Community

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Mind Over Matter

Lockdown started to take its toll? Here's top apps to help you find your calm.

COVID-19 Initiatives 2021

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Discover the new and incredible Samsung Galaxy S21 Series. Order now!

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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

Getting Started

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Devices

Find out about the latest devices available and get any help you may need with your device settings

Android

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iOS

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Other device types (Windows, other operating systems etc.)

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Pay Monthly Tablet Plans

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Help others

Charged full amount after 24 months. Never got email to let me know contract was about to end

My contract ended about two months ago but I never got an email from ID mobile to remind me of the end date or to let me know about the options I had. As a result, I’ve been charged for two months the full amount of £31.55 when I could have changed to a cheaper plan. Since I was supposed to receive...

Bills, Allowances & Charges

My new phone needs a nano SIM

I’ve just got a new phone and it only takes a nano SIM card. I’ve been with ID mobile for a while now and the SIM card I have is only a micro SIM. I’ve tried using the live chat to ask for a nano SIM to be sent out but it just keeps telling me that ID mobile SIMs are already nano SIMs (my one isn’t)...

Android

Is someone remote accessing my messages app?

Almost every morning, I open my iPhone XR’s message app to find a text conversation open and it’s rarely the convo I left off on before going to bed. Is it possible there is remote access to my messages or can the message app simply be opening convos at random?

iOS

bill enquiry

My elderly relative has been receiving bills from ID Mobile for some time, however is not aware of setting up an account. She was paying £6 a month. I cancelled the account recently, however a bill for £326.22 has just arrived apparently on the balance of the previous invoice. We have no information...

Pay As You Go

Bill Enquiry / direct debit

my direct debit is due out on the 30th of this month if i pay it on the 20th will i get charged twice? ( its my first bill)

Bills, Allowances & Charges

Recently active

why are you sending me an invalid pac code

Hi ID, I have requested my pac.but you are sending me the one giffgaff sent me in December 2020…Who do I have to chase down to get the correct one?

Cancellations

Adding second phone number to my ID account

App and My Account

Uber/UberEats Short Code SMS

I am not receiving any OTP messages from Uber. What is the fix.

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short code sms not received

Others seem to ask with no help. I've been trying to get Uber code sent through. But they can't send a short code to this number

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problem with website

I cannot get access to the id mobile. I get this message. Can anyone help?

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Leaving iD mobile at the end of the plan?

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pac code problems when submitting

Hi,I have submitted my PAC, transaction code and my new ID number correctly along with my old number into the form...I received a text saying 'we ran into issues...please contact customer service'. where thanks to Covid I can't speak to a human being...my old phone is disconnected and my number hasn...

iOS

pac code problem

Filledout the form to port my existing phone number with a pac code and it will not accept it. Not a very good start for a new customer iPhone XR user

iOS

Charged full amount after 24 months. Never got email to let me know contract was about to end

Bills, Allowances & Charges

My new phone needs a nano SIM

Android

FAQs

I'm having trouble registering
How to cap your plan
Pay monthly out-of-plan charges
How do I upgrade?
How do I change my plan?
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Activating Your New SIM
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