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My son has lost his phone with sim so I need to cancel sim and order new one please I have never set up a I D Mobile account so when I am trying it sending code to my sons lost phone I have contacted Carphone Warehouse and cancelled phone but they said I need to cancel sim with you and order replace...
Hi. Lost handset and can’t remember password to get into my account. I can’t reset without the phone for the code. Please advise
Hi, I just upgraded my phone via the app, but looks like they have issued me a new contract instead, and I'm now paying two direct debits. Since I can't contact customer services, what do you think is best to do? If I wait until the customer service centre is reopen, will they refund the extra I h...
Hi, I ordered a sim card a week ago and it still hasn’t arrived. How long does it normally take? Nicola
I placed an upgrade order 5 days ago, recieved the confirmation but haven't heard anything about delivery. How long should this take?
I asked my previous mobile phone operator for the PAC number, and although I have tried several times to indicate ID Mobile to keep my old phone number, nothing has worked properly, until the point that my PAC number is going to expire (after 30 days). I am in a situation in which I am received impo...
I can't login to the iD Mobile app using Pin or Fingerprint. It's annoying having to use email and password to log in every time. If there is anybody in iD Mobile out there, perhaps you can explain to all of us that have this problem, what is being done about it and when will you have it sorted out....
Why has fingerprint login stopped working on phone and apps. Have changed fingerprint but no luck
I paid my bill in full yesterday morning, and my services was restricted all day. I tried again today and still I am restricted. I have restarted my phone multiple times and nothing has changed. It's been over 24 hours now. When I try to call somebody I get an automated machine saying, 'you can't ma...
I’ve paid my bill this morning, it’s paid late. But my services haven’t been put back on yet. Can’t get through on the phones it says they aren’t working. And the live chat isn’t working just says unavailable pls help
I’ve signed up to I.D. mobile and my first payment was taken on the 28th of June, as of today I’ve still not received my SIM card, this doesn’t seem right as it’s been two weeks now nearly since I applied for my sim.
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