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Gen1812Community Member

asked in Ask a question.

Unable to edit allocated number to ported number

I have recently switched providers and have ported my number. I was advised by ID Moblie to set up the app with the number I had been allocated but now I cannot change that. There are some questions on this on the advice pages but the answers that ha

10

MichalhCommunity Member

posted in Bills, Payments & Charges.

possibly being overcharged by you guys

Hello, you guys called me last month to inform me that my plan is finished. Then I decided I want to stay but no new phone for now as I didn’t decide which phone I know. You told me that my monthly payment will be 18£, yet today I was still charged f

00

MichalhCommunity Member

asked in Bills, Payments & Charges.

possibly being overcharged

Hello, you guys called me last month to inform me that my plan is finished. Then I decided I want to stay but no new phone for now as I didn’t decide which phone I know. You told me that my monthly payment will be 18£, yet today I was still charged f

10

Aaron7Community Member

asked in Getting started with iD.

I have moved over from 3 and selected to keep my old number. It's now the day my number should move to my new id account but it hasn't any ideas?

00

PeterSmithCommunity Member

asked in Roaming & International.

calling Bahrain from UK

Hi. I’m confused by the charges for calling Bahrain from the UK. Minutes seem to be charged at 5p. I can buy a monthly add on for £12. That gives me 75 minutes and is supposed to give a saving. However, 75 minutes at 5p is only £3.75 so the add on pl

00

JanetedNew Contributor

asked in Your Phone & SIM.

Live chat

2355

KameKageCommunity Member

asked in Ask a question.

Unable to request new eSIM via app or in-browser

Hi, I recently bought a new phone and have been trying to request a new eSIM on my idMobile account to get the esim transferred over to my new phone however anytime I request a new eSIM and click “Yes, I want a new eSIM” I’m prompted with an error“Oo

00

BlueishDaragonzNew Contributor

posted in Plan Changes & Upgrades.

Its been impossible to switch to new plan after contract end

I’m left to only assume that I’m being held hostage to a silly expensive contract rate after the contract has expired. All because iD is vested in making it impossible to self serve, with the single intent to keep charging a very high rates! I’ve tri

10

Christian13Community Member

asked in Delivery & Returns.

need to cancel my order before my phones arrived

My order has been paid for and I’ve been emailed saying it won’t arrive for a while due to being out of stock and I need it asap can I cancel to change colour to get it faster

20

Oleksii KaraCommunity Member

asked in Your iD Account & App.

unable to receive verification code to replace my deleted esim

Hello,I am trying to request a replacement eSIM, but your system keeps sending a verification code to my old iD Mobile number.I accidentally deleted my eSIM, so I cannot receive SMS messages on that number.Although I can access my online account and

20

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