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3G is being switched off. What do I need to do?

1 year ago

29,747 Topics
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laurenhughesNewbie

Roaming & International.

Corfu apart of the greece roaming?

I am very confused.. I have spoken on live chat with someone who wasn’t helpful to be honest but I’m not sure if Corfu is still a part of the Greece eu roaming? I’ve seen that there was a topic about this 2 years ago but has it changed? im scared I’m going to get charged loads for being in Corfu when I thought it was part of the Eu roaming

18 minutes ago

Marion EvansNewbie

Ask a question.

PAC

I went through the steps to migrate my number to my iD Mobile sim, but got an error message, advising there is something wrong with the information I have provided. I checked everything and the information I had submitted was correct. I redid it and received the same error message. I need to use my iD Mobile sim with my number from my previous network as soon as possible. Please can someone contact me and help me with this.

44 minutes ago

caledonNewbie

Bills, Payments & Charges.

Upgrade

I had a monthly 60GB plan for £10/month. Just after it charged me for another month, I decided to upgrade my plan.The new plan is an annual 100GB/month, for £10/month, with the first three months free.I was sent information to say that I had used all roaming data and would be charged in future, though I have used no roaming data at all. I have also been charged for another month though I should not have been. I should be getting almost four months without payment, since I had just paid before my upgrade.

50 minutes ago

Leanne C LloydNewbie

Plans & Upgrades.

Proof of purchase required

I have recently upgraded and have deleted the email I received confirming my purchase. I need a copy of this to make a claim for a gift. Could someone please let me know how to obtain a copy.

57 minutes ago

Lisa19765Newbie

Your iD Account & App.

Cant login online or app

I’m trying to log in online but I’m getting to where you put in your ID mobile number and it’s saying sorry your details don’t match our records. How do I fix this please?

1 hour ago

EmmabelbNewbie

Coverage & Network.

no or sporadic phone connection

I have recently joined ID and unfortunately since joining whenever I am making calls away from my home at any location across the UK as I have tested whilst travelling I am either not able to make calls or they cut off during a call and then will not allow me to callback. Extremely frustrating as I work in the community with vulnerable patients and need to be able to contact colleagues/services to ensure my safety. I have seen this issue in another chat, they recommend turning VoLTE on but I have no option for this. I’ve tried the live chat and keep going round in circles with this, there are no connection issues in my area or where I have within the UK, I purchased this IPhone with my SIM direct from ID mobile so should therefore be compatible.My experience so far is unsatisfactory as I cannot find any option to speak with a human and this phone and contract are currently not fit for purpose-please can someone from ID mobile contact me to discuss as a matter of urgency?

1 hour ago

TrwiCivilian

Your Phone & SIM.

Where is the web chat?

Hi, I have just joined this network and the app has been down for 3 days so cannot register and turn my roaming on. I am away on holiday so need it sorted ASAP. Where is the Web chat? How can I get help?

1 hour ago

jozzboCivilian

Your Phone & SIM.

eSim & Changing To A New Phone

I currently have an ID Mobile eSim in my iPhone 13 Pro and I am changing phones to the new iPhone 16 Pro. Please explain what I need to do. ThanksJozzbo

1 hour ago

Nigel SpraggNewbie

Your Phone & SIM.

sim card

I have not received my SIM card. I have switched from O2 but nothing has arrived and there is no way of contacting id . I get emails that the switch is complete but no SIM what do I do can anyone help please.

1 hour ago

Martin RadfordNovice

Your Phone & SIM.

E-Sim

Good AfternoonCurrently have an e-sim and looking to get a new phone.I understand that transfer is not possible and I require a new sim but can the number be transferred or do I have to go somewhere else for a month to come back?Thanks for any answers.

2 hours ago

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WIN Pixel Buds Pro 2 worth £219!

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