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Welcome to the iD Community

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Mind Over Matter

Lockdown started to take its toll? Here's top apps to help you find your calm.

COVID-19 Initiatives 2021

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The Samsung S21 Series!

Discover the new and incredible Samsung Galaxy S21 Series. Order now!

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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

Getting Started

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Devices

Find out about the latest devices available and get any help you may need with your device settings

Android

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iOS

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Other device types (Windows, other operating systems etc.)

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Help others

new sim is not working at all, i have tried all the troubleshooting and also reset phone, sim isnt working in any other phpne, the chat bot feature is completely useless!!

I got my new phone on Monday and still no service, phone is reading 'no simple and I have tried all the troubleshooting and also reset phone, sim isnt working in any other phone either. the chat bot feature is completely useless i have tried it 3 times now with the same response and then it freeze...

iOS

new plan, cancel my old add-on

Hi.I've just upgraded my plan, but my existing add-on remains active.Given I have a new plan, I no longer require my add-on.What can be done about this?Thanks.

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No incoming calls since joining ID Mobile

Since porting my number from EE, I have been able to make calls, use mobile data, and send and receive text messages. But incoming calls do not work. Anyone who tries to call me hears a beep, then is immediately disconnected. I had a conversation with an agent via online chat, who told me that "the...

Android

Cancel my contract

Hi, I want to cancel my contract but cannot log into my iDmobile account. I have lost my SIM card and cannot remember my user name or password. So if I click on the forgot user name or password I’m sent an access number which I can’t access because I haven’t got my SIM card. I just want to talk to a...

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Top Cashback

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Request an increase to my credit limit to my capped allowance.

Bills, Allowances & Charges

Fraud account setup in my name

Just received a letter from ID Mobile for a final demand notice of payment. I have never dealt with ID mobile or set up an account. Approximately one month ago several phone contracts were taken out in my name. I have rectified the issue with the other phone companies who cancelled the accounts and...

Cancellations

Help required re phone calls: signal dropping and consistent echo

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samsung pdp backup fail

I have a samsung a20e = all of a sudden it tells me my phone is locked. Getting the message samsung pdp backup fail and can get no further?

Android

What is the usual percentage of drivers who are driving under the influence?

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replacement simnot working after been activated

phone stolen blocked both sim and phone ordered replacement received 24 Feb activated same day still showing emergency calls only

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The annoying voicemail ICON

Android

new sim is not working at all, i have tried all the troubleshooting and also reset phone, sim isnt working in any other phpne, the chat bot feature is completely useless!!

iOS

Change my number

Hi, I want to change my number as I have been harassed a few times. I have reported it to the police and I do have a crime reference number. How do I request a number change? Thanks.

App and My Account

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