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Question

expensive bills

  • July 26, 2025
  • 2 replies
  • 38 views
Geoff132
New Contributor

I pay for unlimited data text and phone calls about £32 every month. I ve noticed of late a big jump from £32 to £54 I have no idea why can’t someone tell give me the contact number of id mobile so I can sort this out

    2 replies

    Decembersangel72
    Gold Contributor
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    Hi ​@Geoff132 

    Have you downloaded and checked your newest bill as this will detail why there are extra charges (above the £32 you were expecting to pay)?

    If you do not wish to have any surprise charges, going forward, then it is recommended to change your account Bill Cap to the £ that only covers the package you want to pay for.
    https://www.idmobile.co.uk/help-and-advice/capping

    If you still have questions then your best bet is to contact the Live Chat:-
    https://www.idmobile.co.uk/help-and-support
    Type ‘talk to a person’ in the dialogue box to connect to an adviser.
    (available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

    Hope this helps x

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • July 28, 2025

    Hi ​@Geoff132,

    Welcome to the Community!

    I hope that you managed to get this resolved, however please get back to us here if you still require assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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