I pay for unlimited data text and phone calls about £32 every month. I ve noticed of late a big jump from £32 to £54 I have no idea why can’t someone tell give me the contact number of id mobile so I can sort this out

Hi @Geoff132Have you downloaded and checked your newest bill as this will detail whythere are extra charges (above the £32 you were expecting to pay)?If you do not wish to have any surprise charges, going forward, then it is recommendedto change your account Bill Cap to the£ thatonly covers the package you want to pay for.https://www.idmobile.co.uk/help-and-advice/cappingIf you still have questions then your best bet is to contact the Live Chat:-https://www.idmobile.co.uk/help-and-supportType ‘talk to a person’ in the dialogue box to connect to an adviser.(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)Hope this helps x

expensive bills | iD Mobile Community

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