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Getting started with iD.

Getting started with iD.

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252 Topics
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252 Topics

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Viv NuttallNewbie

asked in Getting started with iD.

FfranNewbie

asked in Getting started with iD.

Activate PAC

I have activated my eSIM but now need to port my old telephone number from my old Sky mobile account. I have my PAC. Where do I complete the process

22 hours ago

lolareznikovaCivilian

posted in Getting started with iD.

ID mobile network on my old phone

Hi, I have purchased a new pay monthly contract with ID mobile and switched networks. The phone has had to be posted to another address to me as i am away at the moment but there have been delays and it hasn’t arrived yet, however my old network has been turned off now so I still have my old phone (until new one arrived hopefully in the next few days) and no network. Is there a way I can set up my new ID mobile network on my old phone for now so I have data/network and then switch this over to the new phone once arrives?

23 hours ago

DirtyHarryCivilian

asked in Getting started with iD.

Not able to get a PAC code to keep my phone number

I have switched to idmobile from Three, and want to keep my original phone number. I have sent a text to 65075 with PAC and my birthday as instructed, but I get a text back that they are struggling to verify my account.

1 day ago

Kathryn Kiely LaylandCivilian

asked in Getting started with iD.

Cant make or receive calls

I have installed second esim as the first one I couldn’t make or receive calls. The same happened with my second. I had a physical sim here so deleted esim and installed physical sim. I then had the problem that I would not load at all, so no connection at all. Customer services as this stage were no help so escalated it to the tech department who i have not heard from at all. So for 8 days I’ve not had calls in or out, Thank god for Whatsapp but only when I have wifi in the house, today I’ve got esim installed again with the same problem no calls but at least when I leave the house I have 4g. I am awaiting a physical sim to arrive to see it that one works. Anyone had this problem please

1 day ago

Pi GoDoCivilian

posted in Getting started with iD.

How can I bring my number from Giffgaff?

Hi! i need help i need bring my number from Giffgaff

1 day ago

Mack GordonNewbie

asked in Getting started with iD.

PAC Code

I’m trying to get my pac code submitted to get my old number in use. But it’s not submitting and saying try again. All details are correct.

1 day ago

maggilargeNewbie

asked in Getting started with iD.

voicemail pin refused

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like 1234 etc. What am I doing wrong.

1 day ago

lisachurchillCivilian

asked in Getting started with iD.

My new ID mobile phone will not connect to the ID mobile network.

The sim is inserted. It seems to have 2 “eSIM’s” one is the number from the old (o2) phone and the other is the pre-PACS ID mobile number. I have no idea how to change the settings to get the phone working. WIFI and apps are fine. It is the cell (phone) that isn’t working.

1 day ago

Jay SmerdonNewbie

asked in Getting started with iD.

PAC and keeping number

Hi. I've just joined ID Mobile. I have my PAC code and I'm sure I gave it to ID Mobile but I can't remember. The number on my new phone is different to my old number. Is there a way of checking if they are transferring over my old number please?

2 days ago

roadrunner42Newbie

asked in Getting started with iD.

sim only is for additional phone.

Do I have to cancel existing supplier/network?

2 days ago

NiveksenojNewbie

asked in Getting started with iD.

Moto 200 5G

Hello,Please add my Motorola 200 5G phone to your approved list to receive 5G on the ID network. Thanks

2 days ago

AndrewSquiresNewbie

asked in Getting started with iD.

How do i contact customer services?

I have just registered with ID and installed my eSIM. It seems near impossible to navigate this website, or find any useful help regarding transferring my old number. I found information on google how to do so, and now it is asking for my transaction number which i was never given. I never recieved a welcome email from ID with this number on. This is not looking very promising for first impressions, is it too much to expect to be able to speak with a human on the phone. I am starting to regret my decision already.

2 days ago

EvilPNewbie

asked in Getting started with iD.

won't connect to network

I have just purchased a new SIM. Whilst it initially connected to the network now it won't. I can't make calls or use data. It does work when connected to my WiFi.

2 days ago

Viveak TanejaCivilian

posted in Getting started with iD.

Failed Credit Check

I've attempted to join ID mobile 5 times over this weekend, all cancelled orders due to failed credit check. I went to check my credit score and it is near perfect. But when trying to contact ID mobile, they could not provide me any further information other than what I had been told over email. I even went to Curry's to join there, and the sales representative said they can't do any more than what the system does. I tried Three, and my order went through first time, without any nonsense. Therefore there is not an issue with my credit score but simply ID's systems. Quite poor really as you've lost yet another customer. Are there any more people feeling this way?

2 days ago

Kathryn180Newbie

asked in Getting started with iD.

no welcome email

Hi I have no received my welcome email with transaction number

2 days ago

135JoJoNewbie

asked in Getting started with iD.

Network locked

My sim only deal has completed today but my phone is network locked so I cannot dial or receive messages

2 days ago

Solenne LAGRANGECivilian

asked in Getting started with iD.

Find your ID Mobile Number

HI. I just ordered an eSim card with ID mobile.The QR code worked and the card is installed. However, I can’t place any call or send texts and don’t know what my phone number will be.Can you help?

3 days ago

SUSIEQatcloverCivilian

asked in Getting started with iD.

ID phone number

How do I complete the form on which I have entered the PAC number and transaction number but cannot enter an ID mobile phone number as an e-sim doesn’t come with one as far as I can see. Any idea what goes in that box, please?

3 days ago

Ardit PepaNewbie

asked in Getting started with iD.

my number its not activated yet!

Hello my name it’s Ardit I got a new contract with IDmobile 3 days ago, before I’ve been with EE but i already have the pac code from them and im planin to start my new contract with ID. my question is, my number it’s not activated yet and when I try to activate it says that something it’s not right, I’m trying to call costumer service with my EE number but when I put my new IDmobile number it says that we don’t recognise this number so I can really talk to no one! Can somebody help me to activate the number and to switch the number to keep my old number!?

3 days ago

r_amanzeNewbie

asked in Getting started with iD.

How to make an enquiry

Hi all, I hope you are all well. Just want to speak to someone from ID Mobile and ask a few questions before buying a sim only plan. How do I contact someone from ID mobile?

3 days ago

JohnenNewbie

asked in Getting started with iD.

cannot register number

I have installed an ID e sim on an ipad, when I try to register the number it sends a txt message, which I cannot receive on an ipad. How can I resolve this problem.?

3 days ago

brycranNewbie

asked in Getting started with iD.

using ID abroad

I can make calls but cannot receive abroad

3 days ago

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