Getting started with iD.

My porting was supposed to happen today from Vodafone. The Vodafone service went off early this morning and I’ve been unable to make calls all day or use my phone away from my house. When will the new SIM start working with my old number?

Couldn’t enter a date for switch to ID from o2 to port in my old number so the agent on the chat did this for me. After the date passed and no contact or sign of switch I contacted ID via chat. 2 hours later and me having to push for answers and action to be taken, I’m told they have attached my old number to a closed account and they cannot reactivate that account and can’t internally transfer my old number. I asked for a PAC code and said I would go to another provider and they can’t provide me with a PAC code either. When calling my number it says it is not recognised  Absolutely fuming!ID said, eventually after I pushed for something to be done, that the technical team will look at this but takes 48 (business) hours so as nearly the weekend 4 days! Having already been without number for 36 hours as a self employed person it is totally unacceptable. Have also raised a complaint which will take 7 days to respond!’ 😭 The agent on the chat wanted me to accept £1

My number was due to transfer on 2nd Jan but so far it hasn't. Not sure if it's pending due to the bank holidays or if there's a problem. Any ideas how to find out?

I ordered an iphone 17 in november 2025 as a birthday/christmas present for my daughter. she was very excited but they sent me a samsung galaxy A06 instead. I opened an investigation immediately and they assured me that it'd be sorted before christmas. They gave me empty promises about halting the contract until the situation was solved, aswell as refunds if it wasn't resolved efficiently. My daughter’s next birthday is in four days and she still doesn't have her phone. I cancelled the direct debit (which was approved by the citizens advice bureau), but this is being put on my credit score in the middle of me seeking to get a mortgage. All this for a phone that costs less than 10% the worth of the phone i ordered and no sim card, which means i've had to keep paying my daughters ee contract too. I am currently in the process of settling this in court as the customer service has been appalling. This is just a warning to other potential customers about what could happen. 

I just joined ID Mobile this morning, i have now got a PAC code from my current supplier but as i have already checked out i cant find how to sent it to you? I have also tried to login/register but can’t get past the 3rd stage as it says it does not recognise my number. Do i need to set up a direct debit with my bank? When will the direct debit be taken as i have not been advised? Please help, sorry, i am panicking & out of my depth! Thanks

Good morning , my number has been swoped over on Tuesday people are still unable to contact me but a handful of people can phone me but no text messages coming through and it’s saying user is no longer in service to everyone else. Can someone help me please? Many thanks Katie 

Calling out from my phone isn't working 

As a new customer with physical sim, my sim is not working, can someone help? Hate that i cant call support. 

Hello I forgot to add my pac at check out and cannot add it anywhere can I have help with this please. Thank you

i have just switched to id mobile and when entering my old number and PAC number, the porting dates are not highlighted and i am unable to choose a date. 

I’ve recently ordered a sim only plan, and I want to keep my old number from Vodafone , I had received a PAC from Vodafone to enter into checkout. However I was unable to find where to enter PAC.I have tried to register on the app however I don’t have a mobile id number yet , do I have to wait to receive my sim before I can change it to my old number? 

Hello,  I am currently on a Sim only deal with O2 on my iPhone 11. I am looking to upgrade and went into Carphone warehouse to try and buy the iPhone 16 with a ID mobile contact. I was declined in store as I failed the credit check.  I was unsure whether or not my details were put in wrong as I’ve never been denied credit. I did a credit credit myself which showed excellent on the score.  I have never been in debt or have any reason to have a bad credit score. I have never missed any payments with O2 or any other direct debt.  I tried to order the phone and set up the contract through Carphone warehouse online and again it failed the credit check with ID but they did not provide a reason why. I am just wondering if this matter can be resolved somehow? I would really like a contact with ID and get a new phone.  thank you

Just ordered a SIM contract rant to keep old number, said at start would be asked but wasn't  

I’m trying to set up a phone contract for my niece but it won’t take the 1p charge for the direct debit charge.

I ordered my Sim Card early this morning but it gave no option to put my PAC Code in. I looked at the info I received and it says login to your account and select Switch, but I can’t do that as I don’t yet have an id mobile number. MY PAC Code runs out this coming Sunday and my current contract runs out next Tuesday and I am worried that my PAC Code and current contract will end before the switch over. Will I end up losing the number I have now? I really don’t want this as everything I have is attached to this mobile number. Thanks in advance.

How to get started with an id account 

New phone set up help neededmessage on the phone reads: support.apple.com/en-gb/passcode

I want keep my old no when I register that I forgot put to PAC no here is my Order number: { REMOVED }My PAC is: { REMOVED }

I want keep my old no when I register that I forgot put to PAC no here is my Order number: { REMOVED }My PAC is: { REMOVED }

Hello, I have just signed my daughter up for a sim only plan, she is 10 so I've completed all the details as my own. I would like to move over to ID mobile next week as my current contract is coming to an end. Am I am to have 2 separate accounts using the same details? (name, address, birth date etc) 

I want to keep my old number but haven’t added my pac code at checkout 

My number has successfully ported using a PAC, but my account is still linked to the temporary number, so I can’t receive verification codes.

HiI ordered sim with cotract for 24 months unlimited data . but i want keep my number same i have got pack code from EE is { REMOVE }.  my number is { REMOVE } . kind regards shiren 

HiI ordered sim with cotract for 24 months unlimited data . but i want keep my number same i have got pack code from EE is { REMOVE }.  my number is { REMOVE } . kind regards shiren 

Hi I am trying to switch my number I have a pac code but it wants to send me a code to the id number which I don’t want and haven’t activated as want to keep my number? I have pac code from old provider