Skip to main content

Getting started with iD.

New to iD and have a question? Ask it here!

  • 549 Topics
  • 1,932 Replies
549 Topics
T
Community Member
TariroCommunity Member
asked in Getting started with iD.
hi

Speak to agent

61
WelshPaul
Platinum 
Contributor
Katarzyna Anna Machunik
Community Member
Katarzyna Anna MachunikCommunity Member
asked in Getting started with iD.
I switched to ID Mobile few days ago and since that I've been unable to receive OTP's/verification codes.

I switched to ID Mobile few days ago and since that I've been unable to receive OTP's/verification codes. I cant login into my work profile not mention a banking etc.  URGENt! 

639
M
New
 Contributor
Jetski Ems
New
 Contributor
Jetski EmsNew
 Contributor
asked in Getting started with iD.
Text

I recently ported my old number across which was completed however I am not receiving text messages? I have looked at the advice on here and tried everything but still not working?? 

465
Tyler
iD Mobile Employee
G
New
 Contributor
Goody1920New
 Contributor
asked in Getting started with iD.
since Porting old number No OTP phone not varifying with number imessage

New iPhone 15 and ID contract with physical sim and New number phone working perfectly.since the port of my old number can no longer receive OTP from my bank and other apps inc apple.my phone will not verify my phone number. I have tried every conceivable solution found in internet and on the screen share with apple customer services and replacing the physical sim with an eSIM to no avail.I am convinced that since resetting my old iPhone 11 and selling it on eBay somehow it still shows as a device on my appleID with my phone number connected to it. I think that’s creating a conflict trying to use the same number in 2 devices and be of security settings I cant delete the old phone from my account unless I’m using said phone. I’ve even emails the new owner via eBay but they are not responding.apple disagree but can’t solve it. Id as a last resort can I be given a new phone number please and see if that solves it.

242
Jackie Clowes
Active Contributor
Stormy_69
Community Member
Stormy_69Community Member
asked in Getting started with iD.
Mastercard ID Check

My PAC transfer seems to have completed successfully, I tested text and voice between two of the numbers I have, no issues, and data isn’t an issue either. When I try to check out my shopping cart the OTP from Sainsbury’s Bank isn’t coming through. I cannot log into the Sainsbury’s Bank website either. Is it just a matter of time, since the PAC transfer only completed at about 1600 today?

242
Siân
iD Mobile Employee
Windy Woo
Active Contributor
Windy WooActive Contributor
asked in Getting started with iD.
PAC switch from giffgaff to id mobile, yet 8 weeks in, I'm STILL getting my customers asking if I have changed my number??!

I'm confused about why I keep being asked by my customers, whether I've changed my number, as every message I'm sending is looking to them, like it's coming from the id mobile sim number, despite the fact that I've had my giffgaff number ported over with my PAC, it's not just irritating, it's super annoying!Please!!!Sort it out, or at least tell me how to! 

285
Siân
iD Mobile Employee
S
Community Member
simonjokiel
posted in Getting started with iD.
pac code

.

91
Geluk
Silver Contributor
Wing Yin Chik
Community Member
Wing Yin ChikCommunity Member
posted in Getting started with iD.
PAC Code

Hi I tried to transfer the old phone number to here. Unfortunately my code only valid until 11 May. Would I need to wait for new code? thanks

151
Tom
iD Mobile Employee
Simon Lipson
New
 Contributor
Simon LipsonNew
 Contributor
asked in Getting started with iD.
Switching Problems

I have purchased an esim and received the QR. I’ve tried to switch using the PAC code provided by my previous provider but I keep getting an error message. I need my old number. What is the problem? 

718
N
iD Mobile Employee
I
New
 Contributor
IllieightNew
 Contributor
asked in Getting started with iD.
Problem with information submitted during PAC transfer

I'm trying to transfer my old number to ID but I'm having issues doing so. I keep getting an error saying "we've tried to process your PAC but there's an issue with the information submitted. I'm not sure what to do and can't find the live help or contact number fo ID mobile. Please any help would be great full.

626
Siân
iD Mobile Employee
D
Community Member
davechengCommunity Member
posted in Getting started with iD.
transaction number

I've had an issue with my email, and can't  find the welcome email with my transaction number. I need to transfer my old number ASAP. please help

214
Siân
iD Mobile Employee
luigi218
Active Contributor
luigi218Active Contributor
posted in Getting started with iD.
louise harley

I have given my pac code but number hasn’t teansferred

181
Siân
iD Mobile Employee
Robert Lye
Community Member
Robert LyeCommunity Member
asked in Getting started with iD.
new here 1st time useing my e-mail & number , web page not let me in ,

new here 1st time useing my e-mail & number , web page not let me in ,

82
Siân
iD Mobile Employee
Halley
New
 Contributor
HalleyNew
 Contributor
asked in Getting started with iD.
new contract but no phone service

My daughter has set up her new iD eSIM on her iPhone (received yesterday) but isn’t getting any service. It worked for a few hours then totally stopped working. In her settings it lists Cellular Data but we’re in the UK so it should say mobile data. We’ve tried everything so any help would be hugely appreciated! Thank you 🙏 

13010
Halley
New
 Contributor
Will Roberts
New
 Contributor
Will RobertsNew
 Contributor
posted in Getting started with iD.
can enable new phone

I have pac, new mobile number and transfer code, when I attempt to transfer I get the message 'something went wrong' and it fails to work. I tried setting up the new Galaxy. Two problems - it won't transfer anything from old to new phone (WiFi or cable, neither works), when I try to set up the new phone and enter my new mobile number, the verification code doesn't arrive. I'm starting to suspect my SIM isn't registered with the number ID sent.Bottom line, I'm stuck and frustrated. This needs sorting out today or I'm getting in the car to Carephone Warehouse/Currys to get my money back 

1278
Siân
iD Mobile Employee
G
Active Contributor
gregorpActive Contributor
asked in Getting started with iD.
Mis-selling of id contract

Bought a 12 month data only sim for my brand new iPad Air at Currys shop 4 weeks ago, went abroad (Greece) no roaming. Came home, went to Curry’s shop who contacted ID but no resolution. Problem is can’t get a PIN code to activate ID app because iPad won't receive texts. Been to Apple shop and they say that they don't support ID mobile. I find on this website a statement by ID employee (Tyler) who states that ID “ don’t support cellular functions with our SIM cards in any devices outside our approved handsetdevices”.I have tried to cancel my contract but told not possible. An obvious case of mis-selling. Next stop Trading Standards. Unless someone can provide a solution quickly. 

9219
N
iD Mobile Employee
Mark Whatley
Community Member
Mark WhatleyCommunity Member
asked in Getting started with iD.
mark

Trying to register with my phone number but already have my wife's on my email.

31
Siân
iD Mobile Employee
O
Community Member
ORLando03Community Member
asked in Getting started with iD.
transaction nunber

I can not find an email with my transaction number in anywhere please can someone help me so I can switch over my number 

162
Tyler
iD Mobile Employee
Baiba Krakope
New
 Contributor
Baiba KrakopeNew
 Contributor
posted in Getting started with iD.
miss

Love chat  

133
N
iD Mobile Employee
I
Community Member
IOffiahCommunity Member
asked in Getting started with iD.
Mr

Why is my switch to idmobile delayed with more than 7days already gone

102
Siân
iD Mobile Employee
P
New
 Contributor
Pasty EaterNew
 Contributor
asked in Getting started with iD.
Wrong SIM

How do I get the sim I wad supposed to get if I can't get through on the Web Chat?

194
Tyler
iD Mobile Employee
Isaac Figliuoli
Community Member
Isaac FigliuoliCommunity Member
asked in Getting started with iD.
sim not delivered

I was supposed to get my sim card two days ago. I got the email saying it has been delivered- but it hasn't. What do I do? Royal Mail guidelines says I should contact the sender, but I see no customer service email here.

162
Tyler
iD Mobile Employee
S
Community Member
scott2256Community Member
asked in Getting started with iD.
issue using pac code error message

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted. 

172
Tyler
iD Mobile Employee
D
New
 Contributor
DJKennytNew
 Contributor
asked in Getting started with iD.
message saying voice mail not available on my service

Message saying Voice mail not available on my service 

133
Tyler
iD Mobile Employee
L
Community Member
leighconnellyCommunity Member
asked in Getting started with iD.
Email says the switch has been done... but nothing and no sim

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it.  Any advice?  Thanks,Leigh

101
Siân
iD Mobile Employee
Terms & Conditions