Getting started with iD.

I received an email early this morning stating due to high demand it’s taking long to process my order.  I’ve attached a screenshot of the email does this mean my order’s been accepted?   

Hi yesterday I made a order for a phone by carphone uk asociate with a sim from id a contract but they couldn’t give the phone just the sim ,and I want to know if the sim was already booked because I don’t need 

Is there someone I can speak to? I have tried registering but I am asked for my mobile number. If I put in my current number (With another server) it is rejected. If I enter the ID mobile number, I am told that a text has been sent to that number but I don’t have access to it. Help!!

My number has been ported but delivery yesterday did not come so how will DPD now contact me to advise they are there with my phone, I need my folks to provide them with the number.

Log in ti the app , press switch to ID . It's logging me out and I started again , 5 times.Sny tips ? I'm doing it on my phone maybe I should use laptop?

I’ve recently been trying to switch to an ID Mobile plan, but I keep having issues flagged saying that I can’t use my address for my billing address. I had a phone call and they said some addresses don’t work due to them being new builds, they said they’d try to put in my previous address instead and it still didn’t work. What should I do?

I want to set up and use the app, but SIM is in a router in a mobile home, so unable to receive text to validate phone.  I don't want to break down the standard sim to a nano sim, to place in my phone. So is there another way to finish setting up the app?

I have just migrated to iD mobile from VOXI. I have received a welcome email but no email containing a QR Code. When I try to login to my account, the details I provide are not being accepted. I have a PAC code but have not seen a field to populate it so how can I login to my account and how can I activate my phone with the eSim?

 ive just opened an account with it you, however i cant recieve my one time password to activate the account. I have requested my existing number be ported over and this has been done as far as I'm aware

Hi, my sim is in a 5g device so I can't use it to pick up texts meaning I can't register the account properly? The direct debit is working ok and the plan is working and devices connecting and getting service ok. Its simply that I can’t manage the online account.

ive just purchased a iPhone 17 and ive seen a better deal will i be able to cancle before i receive my phone and change it for a different deal

How do I schedule my switching date with my PAC number if I can't login to the app or website

I'm signed up a 4 hours ago. Unable to sign in to request transfer and receive the message "Sorry, your details do not match our records. Please try again" and haven't received esim qr code. Any help welcome. 

I moved from o2 last week with an eSIM. I have data but cannot make or receive calls.  I also transferred my number as well

When installing esim on my new galaxy s26 in settings, I get the following messageCan’t add esimThe code isn’t valid or has already been used.contact your service provider for more information.Is there anything I can do to overcome this problem? 

I have tried on a number of occasions to register on the app but when it gets to the part that asks for my ID mobile number last name and date of birth, it sends me a message saying not recognised. I have tried with the original ID mobile number that I was given and with the number that I transferred across. Any assistance would be appreciated.

 When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions. Tried in web browser and mobile app.Cleared all cache settings.Tried using multiple browsers (Safari, Bing, Google etc.)Restarted all devices and retired.Waited a couple of days before trying again.After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu.  I have an active PAC that is valid until 19th May from 3 network.  The above text was copy and pasted from another post, but someone had sent the OP an PM so I cant see the solution.

I’m using lebara network and I wanted to switch to id. I wanted to keep the same number so I submitted PaCK and then as I ordered I received an e-sim through email but when I download the eSIM it’s not getting registered as it is saying that contact  network provider. also I received another email staying that my pack details in that I saw they gave me new number I requested you to plz give me my old number and if possible can I get physical sim

Will like to use my old phone on my new id mobile sim 

Im entering all the details correctly but its not working. Keeps telling me to try again. Ive tried different switch dates and different browsers but not working. Please can someone help. Thanks

I have 123, 121 and 07782333123. All three play the 'first, set up your PIN...' recording. What now?

How do I open a chat live session

Hi, my mobile number is not working. What should I do

My switch to previous number was confirmed today but I can’t make calls since the switch

My eSIM link has expired so I cannot activate it