switch hasn’t worked properly don’t know what to do with Settings

My number was due to transfer on 2nd Jan but so far it hasn't. Not sure if it's pending due to the bank holidays or if there's a problem. Any ideas how to find out?

Had my ID sim a couple of days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app. Thought it might have something to do with the Cloudflare issues but its been a couple of days since then and I still can’t switch my number.

hi i just got my new sim my internet is working but calls and texts are not working also shows no signals i am using iphone 13 pro max can anyone help please

Hi

It’s not possible to register for an ID Mobile account online for a new customer because there’s a glitch in the ID Moblie website, which comes up with that annoying message ‘Oops something’s gone wrong’. Very irritating. Usual crap.

Hii When i when I ordered the same I request for to keep my old number I submitted my all the details online and I chose date 31 December but it's not done yet 

It’s not possible to register for an ID Mobile account online for a new customer because there’s a glitch in the ID Moblie website, which comes up with that annoying message ‘Oops something’s gone wrong’. Very irritating. Usual crap.

Hey, just wanted to leave a little bit of feedback having switched over to ID in the past few months.While communication is great, overcommunication results in email fatigue and missing important details due to the feeling of "oh great, not another one".In addition although having opted out of marketing communications, some of the emails i receive are skirting the line between transactional and marketing.long story short:Great service, good signal.  Drastically reduce the email volume please.

I would like to transfer my number to Id , but online form not working  

How long have people been waiting for the trade in promo payment to be paid.....I have tried contacting tradeuphelp@currys.co.uk and tradein@currys.co.uk and after multiple attempts to both haven't received a single reply.20th June they received the phone, the main payment took a week or two but then nothing since.  I filled in the form for the promo so no reason why I shouldn't have received the additional payment.

Since changing over to iD,  I’ve not been able to make or receive calls on my new SIM since three weeks ago. Data is working but not voice or even txt.  I’ve tried several ways to iD but there doesn’t seem to be a hotline as such… Seems very dodgy… Anyone experience the same and if you have any solutions please do let me know. Appreciate it community peeps.  

Hi so i followed all the instructions to do my switch and when i got to the selecting a date i chose the 19th of december but then i wanted to change the date and so i went back on the page and now when i re enter my details its says sorry please try again later 

I have just taken a contract with ID mobile from Vodafone.  When does the SIM arrive and do I need to order this separately or does it just arrive automatically?  I put the PAC code in at point of sale to transfer over my number from Vodafone. Also trying to set up an account with ID mobile and the app but it is sending a verification to the iD mobile mobile number that I have been allocated and not to the vodafone mobile number that i want to keep.  The ID mobile number is not yet active as the phone is not active as i dont have a SIM so how can I set up an account>Going round in circles

I have just taken a contract with ID mobile from Vodafone.  When does the SIM arrive and do I need to order this separately or does it just arrive automatically?  I put the PAC code in at point of sale to transfer over my number from Vodafone. Also trying to set up an account with ID mobile and the app but it is sending a verification to the iD mobile mobile number that I have been allocated and not to the vodafone mobile number that i want to keep.  The ID mobile number is not yet active as the phone is not active as i dont have a SIM so how can I set up an account>Going round in circles

Hi my mobile no is different when I text than when I call I've only got one sim card  

I purchased an e sim yesterday and have received emails including the contract, notification of direct debit and an email saying my order has been dispatched etc but no QR or email with a phone number or e sim. Interestingly in between those I have received a couple of emails stating that the contract was still in my basket. When could I expect to receive the eSIM and is there any one I can actually contact as I can’t access the live chat due to not having an ID phone number yet?Thanks in advance

Hi, Since joining and porting my number over, I can't get RCS chats working, it's stuck on verifying.I've tried so many things now I've lost track! Any thoughts? Thanks

I need help asap. Pac code error multiple times

I purchased a id mobile contract and phone with mobiles.co.uk 5 days ago.  The phone arrived the next day but I haven't received an email with QR code for the eSIM.  ID customer services and complaints team directed me to mobiles.co.uk, mobiles.co.uk directed me to id mobile. Neither have helped. I cannot access my account as it sends a welcome text to the new number which is not set up so I have no access to.   How do I remedy or do I just cancel the contract and send back within my 14 day cooling off period?  I look forward to any direction that may help me sort this. Thanks.

HiNew ID Mobile customer. I need to register a SIM and to do this, I need the app. The problem I have got is that when I am logging into the app, it wants the phone number, so I enter the number and then it says an SMS has been sent to that number with a code. This is a new contract so in order to get the code to finish setting up the app, I need to be able to access the SMS messages on the phone…, to do this, I need an activated SIM in the phone, which I cannot do without being able to get on the app.Maybe I am being really dumb but I can’t activate the SIM without the app and I can’t activate the app without a SIM. Any assistance would be very much appreciated as I need to sort this as it is a Christmas present for my daughter 

Received 2 phones and 2 sims got a welcome email for one and nothing for the other tried both sims as it would have been useful to tell me which sim was which, also entered a PAC code and only received confirmation of one switching please help 

i have previously had an ID mobile sim in someone else’s account and my contract has ended, so i have bought a new sim only plan, i got an e sim and i’ve tried to switch it to keep the same number but it won’t let me. this is because i don’t know my new number that i’ve bought or if it’s the same one, it won’t let me log into the app either it says my details are incorrect when i type in my phone number, last name and date of birth, im assuming this is because of it being in another persons name, is there anyway i can fix this?

Hello! I made a new order yesterday here for a SIM only deal. Unfortunately, I accidentally selected esim which is not compatible with my device. I can wait for a new SIM or collect one from Curry's. However, my current Vodafone contract ends tomorrow. My understanding is that unless I use the PAC by tomorrow, the Vodafone contract will roll over for an additional month, which is really not ideal. So, I have submitted my PAC number to ID mobile with the relevant info I have been sent by email (new number temp number, transaction number etc) and selected tomorrow as the transfer date. However, my question is: does this number transfer and reconnection apply even if I haven't yet got the new new card, or do I need to have and activate a new card before this can all happen? I'm content to be out of service for a day or two as long as I know I'm not still connected and charged by vodafone. Sorry for this long winded explanation but if anyone can advise I'd be grateful as it's not clear

I received an email Send and your contract have been Declined it mentioned a whole list of possible reasons. I don’t know which one applies to me