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Getting started with iD.

New to iD and have a question? Ask it here!

  • 389 Topics
  • 1,206 Replies
389 Topics
A
Newbie
Amber LaurenNewbie
asked in Getting started with iD.
Account is not recognising my number

I am trying to register my number onto my account but the website is not recognising my ID number, does anyone know how I can resolve this?

2
A
Newbie
10 hours ago
ManusG
Newbie
ManusGNewbie
asked in Getting started with iD.
set up of new iD phone

In transferring data from my old iPhone to my new iD iPhone I was asked to accept the latest IOS update which I did. It was taking over 2 hours to instal. , so I switched off then back on and my screen has said “reconnecting” for the last few hours. Can you help

2
ManusG
Newbie
11 hours ago
Shortshorts
Civilian
ShortshortsCivilian
posted in Getting started with iD.
cant find esim QR code

Hi, I ordered an eSIM yesterday evening. The QR code hasn’t arrived in my email. I have checked my junk too. Can it be resent please.  many thankschris 

0
Shortshorts
Civilian
13 hours ago
I
Newbie
indianna85Newbie
asked in Getting started with iD.
Where is my new phone number?

I’ve just joined iD and have activated my new eSIM. I want to transfer over my old number and I have the PAC code, but when I fill out the form on the website to switch my number it asks for my new iD phone number. I can’t seem to find this anywhere… it’s not on any of the iD welcome emails and it doesn’t appear when I go into my phone Settings either. How can I find out what my new number is?

6
Kash
iD Mobile Employee
16 hours ago
S
Civilian
Susie123456789Civilian
asked in Getting started with iD.
missing ID mobile number

I just signed up to a SIM only contract last night and received my welcome email.  Including the TRANSACTION NUMBER but no mention of a ID MOBILE NUMBER. According to iD Mobile “You can find your iD Mobile number on the receipt you received with your plan or in the welcome email we sent you the day after joining iD.”  I tried downloading the app hoping it would be there - but it’s not. And… I need the iD mobile number to complete setting up my account.  I really want to transport my old number across and I have a PAC code but I cannot complete the transaction until I determine the iD mobile number.  Thank you for any suggestions…Question to iD Mobile.. why do you not display the new mobile number as your Easy To Transfer information says…?

4
Kash
iD Mobile Employee
16 hours ago
J
Civilian
justaskinCivilian
asked in Getting started with iD.
Trying SIM and porting old number later

Hi- I need to try ID first to see if I get satisfactory coverage in my area where BT/EE are failing me.Can I get a SIM first to try and if its successful then port my number over at a later date?

1
Kash
iD Mobile Employee
17 hours ago
J
Civilian
JeremydCivilian
asked in Getting started with iD.
ported number still not linked to iiphone 2 weeks after port

It’s 2 weeks since I ported my old number to my phone but my phone still shows the new ID mobile number as the associated number, not the ported one. This will soon cause iMessage and Facetime to stop working, not sure what else.  I have tried other advice here: turning off iMessage and FaceTime , turning phone off and on again, but always the new number shows in settings and I can’t change it. 

0
J
Civilian
18 hours ago
T
Civilian
tamaramacarthurCivilian
asked in Getting started with iD.
Number not yet transferred

My previous number was supposed to transfer 4 days ago to my new iPhone 13. I don’t think it has because I still cannot make calls or receive any texts. This is making logging into apps difficult as I can’t receive OTPs.I’ve tried restarting my phone but no luck.Please could a member of the iD staff look into this? Many thanks 

0
T
Civilian
1 day ago
C
Civilian
CcsherCivilian
asked in Getting started with iD.
deleted email with transaction number

Can anyone tell me how I can find the transaction numberi ahve brought a semiconductor sim contract for my child and want port their number across but it’s telling me I need the transaction number from original welcome email which I either haven’t had or I have deleted Have tried automated chat and it’s send in me round I  circles and I can’t find a number to call direct any help Would be appreciated 

18
M
Civilian
1 day ago
M
Civilian
Matt.m06Civilian
asked in Getting started with iD.
No data, calls and texts are working

I bought id mobile yesterday and my calls and texts are working and my number is going to be switched on the 4th however my data is not working despite it saying in the app that I have 50GB. Any help available? 

2
Tom
iD Mobile Employee
1 day ago
Dulcie Rose
Civilian
Dulcie RoseCivilian
asked in Getting started with iD.
no transaction id

Hi, I can’t find my welcome email with transaction ID. I urgent;y need to switch my old number over. thank you

1
Tom
iD Mobile Employee
1 day ago
Rob Woods
Newbie
Rob WoodsNewbie
asked in Getting started with iD.
Unable to redeem Apply TV+

Can see other people on here have had the same problem. When I try to redeem the Apple TV+ subscription I just get redirected to a page stating "UID missing or incorrect".Have already tried the live chat who initially tried to help but when the problem persisted could only suggest I contact Apple - which is obviously impossible!

3
Tom
iD Mobile Employee
1 day ago
L
Civilian
LudoPCivilian
asked in Getting started with iD.
PAC error code on switch page

Hi,I am trying to submit the details of my transaction ns PAC code on the switch page and get an error.“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Can someone please help! Thanks

1
Tom
iD Mobile Employee
1 day ago
M
Newbie
mattyolsen22Newbie
asked in Getting started with iD.
New phone not on the approved list, even thought purchased through the site

iPhone 16 pro ordered via ID mobile, received phone and sim however sim does not work in the phone. Upon going through the chat system I found out that the phone I purchased through ID mobile isn’t compatible with the sim.  I don’t want to pay for a product that I am unable to use, so where do I go from here? 

3
M
Newbie
1 day ago
J
Newbie
JuliebrenNewbie
asked in Getting started with iD.
transaction code and lost email

Can anyone help? I have a PAC code but I can’t find the email with a transaction code. 

1
J
Newbie
1 day ago
E
Newbie
Ella21Newbie
asked in Getting started with iD.
RCS Chat still showing new number instead of transferred number

RCS chat still showing ID mobile number instead of transferred number. I have so far done all the suggestions listed and it is still showing the ID mobile number. HELP!

5
P
Newbie
2 days ago
H
Newbie
HollyBlueNewbie
asked in Getting started with iD.
Cancelled direct debit on the way to my switch to ID Mobile

My phone is supposed to be switched to ID Mobile today (SIM monthly plan) with my phone number from Three being kept. I have inserted the ID Mobile SIM in the phone. I have had a text from ID Mobile telling me my bank has cancelled my direct debit which I set up with the order for the ID SIM - there is no record of this on my bank account. I have just had to set up an ID account using the ID SIM number (which I don’t want to use) and have paid the first instalment as a one off. I don’t want to set up a direct debit again until I know I am being switched to my old phone number. What do I do?

2
H
Newbie
2 days ago
Peter Ratcliffe
Newbie
Peter RatcliffeNewbie
asked in Getting started with iD.
Transfer number from previous network.

Transfer number from previous network. I have the PAC No and transaction No however when I enter the information I get the message “We've tried to process your PAC, but there is an issue with the information you've submitted” . I have checked and the information is correct

2
Peter Ratcliffe
Newbie
2 days ago
D
Rookie
davenp99Rookie
asked in Getting started with iD.
number hasnt transfered fromprevious provider

Hi, I joined ID about a week ago, and requested to keep my old number. I submitted my PAC code with a transfer date of 30th Sept (today). I saw previous post saying it can take up to 10pm, and to turn the phone off and on again, which I’ve done. it’s now 10:25 and my number still hasn’t transferred.  please can you advise what my next steps are?

6
D
Rookie
2 days ago
A
Newbie
AndrewSquiresNewbie
asked in Getting started with iD.
How do i contact customer services?

I have just registered with ID and installed my eSIM.  It seems near impossible to navigate this website, or find any useful help regarding transferring my old number.  I found information on google how to do so, and now it is asking for my transaction number which i was never given.  I  never recieved a welcome email from ID with this number on.  This is not looking very promising for first impressions, is it too much to expect to be able to speak with a human on the phone.  I am starting to regret my decision already.

12
J
Newbie
3 days ago
Louise Gomez
Civilian
Louise GomezCivilian
asked in Getting started with iD.
Text message not delivered, or being delivered and saying ‘not delivered

The ‘my number’ is showing in phone settings as the phones sim number and not the number I brought with me to iDMobile on a new iPhone 14 contract.  Some texts are delivered but say that they haven’t been. Others are not delivered at all with the same message. Also some texts look as though they’ve been delivered, but have not been received by the other person.My number is being shown on recipients phones as the original sim that came with this iPhone and not the number I gave to iDMobile with the PAC code when transferring. I’m about sick of all these glitches and would like to know about cancelling the contract.

0
Louise Gomez
Civilian
3 days ago
B
Civilian
biglam86Civilian
asked in Getting started with iD.
Can't get esim to connect

I signed up for ID with an eSim 2 days ago. After activating, I haven’t been able to connect of use any of services.I’m using an iPhone XS. It shows ID and 4G in the corner, but looks like there’s no signal (there is good coverage in my area, and I recently used SMARTY on the same phone). I can’t make calls, text, or use any data. I don’t even know what my number will be, as the listing in my settings is empty.Has anyone else experienced this? Any ideas how I can get connected?Many thanks

4
Matthew T
iD Mobile Employee
3 days ago
A
Civilian
Angst1616Civilian
asked in Getting started with iD.
how long before network enables

Recently set up new iphone 16 and have scanned in my QRcode for my E-SIM but network not there yet although background apps still loading Is there something else I need to do or is there a time approx for network to enable. I have received email to say thanks and that new plan is now active on SIM 

1
Matthew T
iD Mobile Employee
3 days ago
Tammy Bertram
Civilian
Tammy BertramCivilian
posted in Getting started with iD.
i have received paperwork but no phone

I paid for a contract asked for paper work to be delivered the paper work has come that is the agreement but the phone isn’t here what should I do 

1
Matthew T
iD Mobile Employee
3 days ago
M
Civilian
MattzeusCivilian
asked in Getting started with iD.
PAC Code Not Working

Hi - I’m currently switching to ID and I’ve been given a PAC code (yesterday) by my current supplier which is valid for 30 days. Unfortunately - the message I receive on the ID switching site is: ‘Your PAC code will expire before we can process your switch’

3
Tyler
iD Mobile Employee
3 days ago
Terms & Conditions