As the title suggests. I ordered an eSIM (£18pm Unlimited data) about 45 minutes ago but I haven’t received any emails confirming the order. Did the order go through?

I have an ID sim that I pay for but have never used it. I wish to use it in a mifi but how can I activate the sim without firstly putting it in a phone (I already have a ID mobile sim that I don’t want to change) is this possible as I already have an unlocked Mifi or would it be easier to buy another phone and use that on a personal hot spot basis.thank you. 

I need to supply a PAC for my new contract with ID, it says I can add this in my ID mobile but it’s asking me for an ID mobile number to set upmy account. I don’t have one yet as I want to switch my current number. How do I do this?

Hi. Requested PAC code last week and sure ive entered it but cant recall having been given a date of change. Realise its Easter but surely i can check whether new number is coming through or not? Can you help, please?

Hi I've ordered e sim. No mention of being able to keep my number.  Can't log in as sent accept my phone number.  Help.  I can't lose my number

My second phone number isn't showing

I want to add a new line to my existing contact with a new phone for my wife 

How can I purchase a plan and SIM card for my son, on my account?  He needs a telephone number, SIM and contract (have an old phone he can use) but it needs to be linked to/in my plan/contract.  Is this possible please?Thank you

Hi. How can I keep the same number that I have on three. I did a new contract with ID mobile but without switching. Can I still do in time to switch? 

I have purchased sim only deals for my daughter and I. i have two email accounts so used one for each so I could keep track. for my daughters Account I received emails - to say I’d ordered an e-sim and to say they would post a new sim.for my account - nothing i have received 1x SIM card in the post with nothing to indicate which account it relates to. i cannot access my online account because it only recognises my old mobile number and tells me it is sending a text to confirm access…. But EE have cut this account off now so I am not getting the text

I took out three new plans but ones not working

I don’t know how to find my new id mobile number so that I can register and get the PAC code logged to bring my old number to id mobile

My partner ordered a SIM which has arrived. He can't register the number because we can't find any emails providing the SIM number. 

When I call 123 it asks me to set up an PIN and to do that by calling us from your phone, which is what I thought I was doing. Where am I going wrong?

Hello, I switched to ID from Lebara. My old number has not switched over after about 6 or so days since I did the PAC thing. I got the PAC code and then typed it in at the right place on the ID app.  Please help! 

So on the 18th of march my number changed over to mobile id.ive been calling them every two days wasting so much time trying to sort out why I can’t receive calls or texts to this number.after two weeks of back and forth on the phone I stated I can’t receive calls or texts only call people over this time. which is pointless to me due to I use this phone for business. So if a customer try’s to call me how will I know who to call back ect.  they tried to call me today after this issue but since they trying to call me didn’t get hold of me because my number doesn’t work. They automatically staged the issue is solved. When the issue hasn’t be solved as they clearly couldn’t call me.I don’t recommend ever porting a number or trying to keep a existing number and changing it to mobile id as i seen this being a very very long process of months to come this issue has been going on for two weeks and I’ve really had enough of this service they provide.

Hi, Hopefully quick question. I already have a phone contact on my account, that my son uses. I have just taken out another contract, for my daughter to use. I can't work out how to get this second phone onto my account. I'm also struggling a little to get going on the phone, new iPhone 15. It seems to have cut off my daughter's old (Vodafone) account, but not turned on the new ID Mobile account. Any thoughts gratefully received. Matthew.

I have two ID accounts open against my name and two SIM cards.  How do I find out which account is associated with each of the SIM cards?

How do I schedule my switching date with my PAC number if I can't login to the app as it wants to send an authorisation code to my ID mobile number when I'm still using my old number and SIM ?

Hi I need help with account 

Can’t put date to switch my old number to ID

Can I speak with a real person without going through live chat? I have entered my name and phone number into live chat but as I am transferring my old number over to iD Mobile mu o2 number is not recognised.

I am trying to activate my account but have not received my one time password despite several attempts 

I have transfered my phone number over to idmobile from vodaphone. I can receive calls but cannot make any or use mobile data. 

I have transfered my phone number over to idmobile from vodaphone. I can receive calls but cannot make any or use mobile data.