Getting started with iD.

Hello, I didn’t receive new sim card

What size SIM card data for travelling in the uk in my camper van do I need it’s just for watching smart tv ie Netflix and a fire stick that kind of thing thanks Tim

Hello community. I’m wondering if anyone has had the same issue as myself here. I’m a new ID mobile iPhone customer and I’m have a lot of issues with verification of my iPhone number accepting in iMessage. ( successful transfer of my number from vodaphone to IDmobile ) It simply will not tick the number in settings to activate correctly. It only uses my email which is very frustrating as iMessages will not work properly. I’ve read online that apparently ‘international text’ setting needs to be completed from the network provider ( ID mobile ). Several tech helps from Apple all say there is no issue at their end and to make sure the international text setting is applied from ID mobile side. I’ve chatted with ID mobile many times but I’m thinking they don’t understand the issue. I guess my question is has anyone had this issue and can ID tech support resolve the issue as I have a brand new iPhone without the function of messages working properly. Any info would be appreciated. I’m suppos

Hi, I recently moved over to ID Mobile and my PAC switch was meant to happen today to move my old number onto my new phone/Sim. My old phone/SIM has stopped working but the number hasn’t transferred onto my new ID mobile phone/Sim. When can I expect this to happen? thanks!

Hi i’ve recently got a phone with id and my sim is not working in my new iphone 15 it is just saying invalid sim

Hi I've got a new id plan and didn't realise that I couldn't keep my old number which was with id also. I mistakenly thought it would be simple to keep the number on the same network as knew it was easy to port from another network. Is there anyone I can speak to about this? I don't seem to be able to find a phone number to contact and anyone and live chat is taking too long it times out. Many thanks

I have not received a Welcome to iD’ email and therefore I have not received a transaction number to switch from my previous service provider.

I purchased 2 new sim s and wanted to keep both old numbers. when using the website to compete details it keeps telling me there is an error when I am trying to transfer the second number. Any ideas?

I would to reschedule my PAC transfer to a sooner date. How can I do that?

Have simple doro phone that cannot download apps and old iPad which won’t accept ID mobile app. How do I register phone with new sim

Hi, I purchased yesterday to receive the phone today, I thought I would be clever and port old number over, this is activated. I have my device and my ported number is working. Great! Now I have come to register for my ID account, and I cannot. The form requests my number, and won’t accept my ported number, only the none working number is accepted. Of course I cannot receive a text on this number to activate. What do I do please? Thanks, apart from this the hand over has been fantastic. Kindest regards,Mark.

ID Mobile cancelled my order for a sim only contract as a result of a failed credit check. This despite me having a score of 999/1000 on Experian and 904/1000 on Equifax. ID say try again in 3 months and the credit checking agencies are not able to help. Can someone explain this ridiculous decision?

I bought a new pay monthly phone with sim plan, but I am currently Three mobile customer. How can I keep my currently number with new sim card? Should I switch my Three number to IDMobile first? and then active new IDMobile sim card and merge with old number? Thanks in advance!

I have been trying to set up the new app on my phone but keep getting told my details don't match your records. Please advise how to sort this. Thanks Dave

I would like to take out a contract

Hi I used to have a lebara sim. Then I purchased a plan with ID eSIM. At the time, it said I could keep my old number, so I thought this would be the lebara one. But now I have a different number with ID. How can I use the ID sim but with my old number from lebara? Pls advice.

I have just set up an account with ID Mobile for 3 Sim only plans and I have now received 3 sim cards, but I have only recieved mobile numbers for 2 of them. I cannto set up my account via the app as the numbers issued are not active yet Regards Jason

Hi, Recently moved from EE to iD mobile and so far had a positive experience. I did come across expecting not to have visual voicemail as I know that three never seemed to support this. However all the voicemails I’ve received since signing up have come through on visual voicemail so I was just wondering if something that was glitching or that iD mobile do indeed support visual voicemail now. Mostly asking out of curiosity. Cheers!

Hi please can you make App available so those with non-UK phones can download please? At the minute the setting is only set to UK

I have just discovered iD,, can you help please ? I am not that tech Savvy,, so here we go--if I go for a 'all unlimited' iD sim card can I use it in a tablet for calls / texts / and for exploring the Internet like home broadband ? If you answer,, thank you as this is all new to me.. TheFixxer25..

I received my phone but no SIM card

I am trying to switch from my old network provider with my PAC. However they are asking the ID number apart from my own number. They said ID number will be in the welcome email but I can't find it there or on my eSIM email. How and where can I find It?

I want to switch my mobile number from O2 to ID Mobile using a PAC code. I get the following error when trying to submit the request for the switch. We’ve tried to process your PAC, but there’s an issue with the information that you’ve submitted. Please check that you have provided the correct details and try again. I’ve double checked the details and I‘m convinced that I’ve supplied the correct details. Can someone help?

I was on pay monthly but I got changed to payg. My account still says pay monthly and I can’t top up. how do I resolve this.

Want a new number all together but don’t want to lose my old one ?