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Getting started with iD.

New to iD and have a question? Ask it here!

  • 535 Topics
  • 1,835 Replies
535 Topics
L
Community Member
asked inGetting started with iD.
cover
Hello, How do I contact customer service? The chat is not working. I'm having network and internet problems and I'm working with my phone Need help?
91
andewhite
B
Community Member
asked inGetting started with iD.
waiting for confirmation of 2nd sim card order approval
I have ordered a 2nd sim so my partner can move to IDmobile. I was advised to order after my first bill. I have done this and still waiting to see if the sim is going to be sent.
41
N
S
Community Member
asked inGetting started with iD.
restarting old sim only contract
How can I restart my old sim only contract? I’ve just gone with new provider but am in cooling off period and I want to revert back to my iD account
31
N
M
Community Member
asked inGetting started with iD.
voicemail pin refused
I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like 1234 etc. What am I doing wrong.
44516
Denys
Z
Community Member
posted inGetting started with iD.
keep number
hi, i just set up a new account and chose the option to keep my old number so i typed in my PAC when setting it up. but i just got a text from you saying i have a new number? i dont want to change number, can i please have some help
81
N
N
New
 Contributor
asked inGetting started with iD.
UID missing - Apple Offers
I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses. Firstly they said they cant help and that i need to try and resolve this issue with Apple The second option was that they will cancel my contact and will refund what i’ve paid since joining. The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers? I have tried the links on different browsers and different devices - Same issue.
878
D
L
New
 Contributor
posted inGetting started with iD.
Redeem apple arcade
Can’t seem to activate free Apple Arcade, Apple TV worked
255
N
N
Community Member
asked inGetting started with iD.
switch old number
I have my pac number and my new phone is ready can I switch my old number to my new phone today instead of waiting until next Monday
111
N
B
New
 Contributor
asked inGetting started with iD.
PAC switch status
I signed up last night and had my contract through. This morning I’ve sent the PAC switch over request through but I’ve had no confirmation come through. I also can’t log into my account without a iD mobile number to check the status. How can I find out if the PAC submission was successful?
463
N
Carly Johnson
Community Member
posted inGetting started with iD.
esim
My eSIM is saying code no longer valid
41
N
C
New
 Contributor
asked inGetting started with iD.
Havent received start up text
I’ve transferred my number over, which should be happening today. I have set up the app but it keeps trying to send me texts, which I’m not getting. I am also unable to set up my eSIM using the qr code manual info (no confirmation code) and the phone says there’s an error and to contact my provider. I have restarted my phone multiple times. please can you advise?
131
A
greekislandlover
New
 Contributor
asked inGetting started with iD.
Cant find number porting text
I obtained my PAC, submitted it and was given today as porting date. I wanted to check status and it says there would have been a text sent to me, but I can’t see it. Is there any way to check this is happening today, or do I just wait and see what happens? Thanks
356
A
Ashley James
Community Member
asked inGetting started with iD.
Unable to Set up Id account
As title says I am unable to set up id account, My number has changed to my old one using my PAC code which the site doesn’t recognise. Now I am able to start the process using the number that came with the phone unfortunately it then says we will send a 1 time pass code to your mobile number which is the the one that came with the phone that doesn’t now exist…. Going in circles here.
131
A
Whelo
Community Member
asked inGetting started with iD.
whelo
I've just received my sim will my old number transfer when I insert I to the phone ,I used the pac code on checkout from the application to join I'd mobile.8
152
A
N
Community Member
asked inGetting started with iD.
Place Order button not working
when I get to the last step of the basket, the place order button doesn't work. I can see the contract detail, payment details etc… Does this mean it hasn’t gone through?
141
Siân
M
Community Member
asked inGetting started with iD.
not able to make phone calls
I have switched my phone recently...not able to make calls . Please advise
122
A
SunshineS
Community Member
asked inGetting started with iD.
multiple monthly sims
I'm looking to switch myself and my partner from EE to id mobile. Can you have multiple pay monthly Sims on one plan?
311
L
Dannielle Parker
Community Member
asked inGetting started with iD.
?PAC code change over
..
232
A
R
Community Member
asked inGetting started with iD.
E SIM
I received my E SIM on an email, but I can’t download. I have an I Phone 11 and the instructions on the email do not correlate to what appears on my settings. Now my messages and phone calls don’t work.
352
Tyler
S
Active Contributor
asked inGetting started with iD.
Call Forwarding iPhone 16
Just got 2 new iPhone 16s for my wife and I and moved from O2 to iD. Wife works in a school and can no longer make/receive phone calls or messages nor browse the internet within school premises. Trying to forward her ID number to another sim but failing when using the normal method. Enable Forwarding, enter number, press back, Forwarding switches itself off. Eventually got calls forwarded using **002*number* but if phone with ID sim is on, it rings there first. If that call is declined it forwards to the other phone. Am I doing something wrong?
12621
A
D
Active Contributor
asked inGetting started with iD.
Code
Hi, you sent an email asking that I change my pin. I followed the instructions to do so but receive no SMS (9 digit number). So cannot change my pin. My old mobile number ports over to iD today hence I tried to change my pin
131
A
K
New
 Contributor
posted inGetting started with iD.
feedbacks
I like to give feedback on joining ID Mobile, I am very happy & delighted to change my network provider from ----- to ID mobile, very happy with reception, monthly sim with roll over data, it's good reasonable monthly charge compared to other network provider, good friendly service with online chat but it's long wait sometime, but problem solved, it's easy to join and change over from other network , easy to follow step by step guide, & received new sim as per their instructions, it was happy experience glad I did, after receiving my sim, tried & tested my wife too joined ID mobile, same plan as mine and she is happy too .....looking forward to stay with ID mobile for years to come....thanks.
246
Tyler
J
Community Member
asked inGetting started with iD.
QR code for sim set up
Hi, I can't see to find my email that has the QR code to set up new new esim. Is it possible to get a new QR code or the code for manual set up? Thanks.
272
Tyler
K
New
 Contributor
asked inGetting started with iD.
feedbackd
where/how can I send my feedbacks,? Just joined 1month ago, Thanks
384
Siân
T
New
 Contributor
asked inGetting started with iD.
how to find my transaction id
I can’t find my transaction id anywhere on my emails like they tell me. Can someone please point me in the right direction of how to access it?
354
Siân
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