Hi ​@bradders3535,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma 

The iD Mobile Team

Hi, I'm having the same issues. I entered my PAC when purchasing the new contract but I can't remember what date I asked for it to transfer to my old mobile number. I received my new mobile yesterday so wondering if I can switch over now?

Hi I'm having the same issue, please can someone help? 

Hi ​@Jtooke69 ,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox:
https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Hi I’m having the same issue and it’s driving me mad ! Can anybody help please?

Hi ​@frank65, ​@Jtooke69 and ​@Jayco.

Can you please ensure that the PAC code is not expired as PAC code usually last 30 days.

Kindly be advised that number transfers take 1 working day to process. They do not process on bank holidays, public holidays or over weekends as they are not considered working days.

If your code is not expired and you haven't arranged for it to be processed over a non-business day, please reach out to our Live Chat team directly via https://www.idmobile.co.uk/live-chat for an update on the progress.

~Marquerita

Im having same issue. I keep getting message something went wrong. Pac is valid ive checked with relevant party

Hi ​@Billy1965,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Thanks. Live chat got me sorted. Thankyou very much.

Hi ​@Billy1965.

I am glad that this is now resolved, If you do require any further assistance, please drop us a message and we would be more than happy to assist.

Thanks,
Hosai