Had my ID sim a couple of days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app.
Thought it might have something to do with the Cloudflare issues but its been a couple of days since then and I still can’t switch my number.
+7Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Gemma
The iD Mobile Team
Hi, I'm having the same issues. I entered my PAC when purchasing the new contract but I can't remember what date I asked for it to transfer to my old mobile number. I received my new mobile yesterday so wondering if I can switch over now?
+3Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox:
https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
Hi
Can you please ensure that the PAC code is not expired as PAC code usually last 30 days.
Kindly be advised that number transfers take 1 working day to process. They do not process on bank holidays, public holidays or over weekends as they are not considered working days.
If your code is not expired and you haven't arranged for it to be processed over a non-business day, please reach out to our Live Chat team directly via https://www.idmobile.co.uk/live-chat for an update on the progress.
~Marquerita
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
Simply tell us: "Which colour would you choose? Silver, Blush, Citrus, or Indigo?"
Enter Now
