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Community Member
bradders3535
Community Member
November 20, 2025
Question

Error message when trying to switch with PAC code

  • November 20, 2025
  • 13 replies
  • 235 views

Had my ID sim a couple of days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app.

 

Thought it might have something to do with the Cloudflare issues but its been a couple of days since then and I still can’t switch my number.

13 replies

Show previous replies
New Contributor
ellaprowse48293
New Contributor
August 23, 2026

this is happening to me too, please help me 

New Contributor
ellaprowse48293
New Contributor
August 23, 2026

Hi ​@Jtooke69 ,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox:
https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks,
Hosai

I’m having the same issue, could i have some help please 

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
August 24, 2026

Hi ​@ellaprowse48293,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

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