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Error message when trying to switch with PAC code

Forum|Forum|10 months ago
November 20, 2025
15 replies
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Had my ID sim a couple of days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app.

Thought it might have something to do with the Cloudflare issues but its been a couple of days since then and I still can’t switch my number.

switching

Best answer by Marquerita T

Hi @frank65, @Jtooke69 and @Jayco.

Can you please ensure that the PAC code is not expired as PAC code usually last 30 days.

Kindly be advised that number transfers take 1 working day to process. They do not process on bank holidays, public holidays or over weekends as they are not considered working days.

If your code is not expired and you haven't arranged for it to be processed over a non-business day, please reach out to our Live Chat team directly via https://www.idmobile.co.uk/live-chat for an update on the progress.

~Marquerita

Show previous replies

ellaprowse48293

New Contributor

this is happening to me too, please help me

ellaprowse48293

New Contributor

Hi @Jtooke69 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox:
https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

I’m having the same issue, could i have some help please

iD Mobile Employee

Hi @ellaprowse48293,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Hi I'm having the some issue

iD Mobile Employee

Hi @Wided,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu