Me and my wife recently brough 2 contracts from ID. one for an Iphone 16 and one for an Iphone 17. Today we received both phones. I found it odd that both orders where wrong even though they where separate. The phone looked fake straight out of the box. It seemed off. When I turned them both on and searched the files I discovered that the Iphones where androids and not real! They have fake software installed etc. Fake functions the lot!  Do not trust ID at all! In 2 minds on weather the police can do anything about it!

This is now the second time this has happened — once in August, and again today. On both occasions, an eSIM was issued to another device without my permission, resulting in my bank account being hacked and unauthorised access to personal accounts.I do use the iD Mobile app, but I did not request an eSIM change. The first I knew about it was a text message saying the eSIM was being sent and activated.This shows there is a serious security flaw in iD Mobile’s eSIM process — there appears to be no robust verification or call-back to confirm that the genuine account holder has requested the change.When I tried to resolve this by phone, I was told I had failed the security check because the hacker had changed my registered address. I was then instructed to email ID documents to support@idmobile.co.uk, which has a five-day response time — an unacceptable delay when my account and data are actively compromised.The live chat service is also currently down, leaving me with no secure or immediat

I need to report my phone as lost/stolen 

I have just received a message from someone who claims they have been contacted by my number and had a voicemail left behind who wasn't me. 

I have received an email yesterdayRe: Case ID: [[REMOVED]-Thank you for contacting ID Mobile. #[REMOVED] #[REMOVED] requesting  information  please can you confirm what I need to do as I have been a victim of fraud and do not want to.become.a victim again?Regards Donna

My device was lost but then found, it was blacklisted and I requested many times for the blacklist to be removed and I was assured that it was, I have gone on to sell the device as I no longer needed it but the company I sold it to have found it is still blacklisted. therefor I need the IMEI number to be unblack listed as this has been going on for over three weeks now. 

I need an update on my claim 

I've just been told that my number is coming up as suspected spam - which explains why a few people haven't answered my calls lately. How do I get this tag removed? I only use my phone for personal calls so don't see why this could have happened?

Hi there, some one try to call me as ID Mobile and I received twice email as my password has changed . They call me too. I wanted to upgrade my contract and they got all my details.  I like to report to ID Mobile to monitor my mobile and stop if there any suspicious. i have upgraded today sim deal about £8 per month via Mobile.co.uk  can some one respond to this email.  

Hi there, I keep getting calls from 3 mobile / ID network to suggest my sim card would be cancelled soon and that I need to use a new sim card. there is no way to verify this and I have asked them to send me an email. They always suggest they would but have not. how can I verify if this is real or not? thank you.

This is just a warning. I have had a fraudulent sim swap. This has resulted in hacking of bank accounts and money laundering. ID mobile have been terrible. They do not return your calls. Avoid at all costs. 

I am going through a divorce and my husband has mirrored my phone

Hello,  I recently tried to upgrade my plan with IDMobile, but have had an email in response asking me to give you a call on 0333 052 5182. Before doing so, I want to check this is a genuine phone number for IDMobile and that it is not a scam as the email logo etc looks different from that of other emails you have sent me.

Hi, you should be aware of a scam I almost fell victim to yesterday. Whilst trying to move from contract to SIM ONLY account a lady from Indian sub continent with a London number (possibly VPN,) tried to get access to my bank account pretending to set up a direct debit. I got suspicious when she rang me back multiple times. Her London number showed on my phone as a ID based number. Buyer beware 

IDモバイルカスタマーサービス様電話番号01501 527012についてお問い合わせいたします。まず、この番号がIDMobileの社員のものかどうか確認していただけますか？この番号から電話があり、契約が終了する可能性があると言われました。しかし、電話の内容はよく理解できませんでした。重要な情報を確実に理解したいので、電話ではなくメールで情報を受け取りたいです。どうすればよいか教えていただけますか？また、この件の詳細をメールで送っていただけるでしょうか？敬具、

I have now found my phone, how do I get back into my network?

Started a new contract in June, DD active and always paid, most recent bill came out two days ago. Today a text came in saying the following:We've received your request to leave iD. Your disconnection is due on 19-10-2026. Once disconnected, your number will be lost - please contact us before this date if you change your mind or want to keep your number - https://www.idmobile.co.uk/live-chat. We can then cancel your request or give you a PAC. If you are due a refund upon disconnection and have an active Direct Debit with us, we'll refund you within 30 days from the date of your last bill.This was at 16:47, my mobile data no longer works. According to ID mobile chat service which wasn't overly helpful says the following After checking the system, I can see that the plan was disconnected today. The notes indicate that a previous disconnection attempt failed because the phone was returned. However, the plan was not reverted back to the previous plan  Now, I still have the handset, never w

I recently lost my phone and so my sim and device were both blocked, I then got a new sim but have since found my phone, now when I try to put my new sim in the recently found phone service is not available, I went into curry's earlier and they unblacklisted the device and said it would take 1 hour but it has been longer and still nothing. 

My mother, 83, lost her phone and asked me to help. Was very easy to block the SIM and blacklist the phone, but impossible to get new SIM because IDMoible want a selfie etc from a phone she doesn't have.All the security questions were asked and answered, but IDM requested photos of a driving licence and a selfie. This is not possible for her to get. Since the security was passed, why can’t a SIM be posted to the address on file? 

Since I came back from abroad, my phone has not been reading my SIM card. I thought it was the SIM card at first, but after trying it on other people's phones, it worked perfectly fine. After thinking it was my phone, I went to the Apple store, and they ran a diagnosis on my phone and told me that there appear to be no issues with my phone. However, what they found out is that my phone's serial number has been marked as blacklisted (stolen or lost). They told me that only my carrier can blacklist my phone, so I need to get it un-blacklisted asap.

I have been targeted today for fraud true to the fact that I contacted a phone number that I thought is from ID mobile but actually was pretending that it is ID mobile company

virgin O2 keep calling me saying my sim is going to be deactivated !! i tell them imwith ID but they say not ....what is going on ?

I recently switched to ID,  I have a physical sim, and this week phone number should be switched to my old phone number from SMARTY, phone: IPhone 13 pro. Alpen green, has been stolen and I need IMEI number so I can give it to police

Hello I recieved a text message  please can u tell me if this is genuine or not

I think my mobile number has been spoofed, I keep receiving missed calls claiming I’ve called them but I haven’t done so