Please cancel esim

Hello , my card still missing !

Hi, trying to sell my old phone to Mazuma but it has been flagged as device blocked/blacklisted by Hutchison 3G UK Ltd - United Kingdom. I assume this was because I raised a fraud query a few months back due to a billing issue. How can I get this flag removed so I can sell my phone?Thanks

My device was lost but then found, it was blacklisted and I requested many times for the blacklist to be removed and I was assured that it was, I have gone on to sell the device as I no longer needed it but the company I sold it to have found it is still blacklisted. therefor I need the IMEI number to be unblack listed as this has been going on for over three weeks now. 

My daughter had her phone stolen in Tenerife last night. How do I get an IMEI number and an e sim to hopefully get some of her data back 

I recently upgraded my contract mobile phone, unfortunately when i received delivery the package had been tampered with and the package was empty, ID opened a case with the delivery company. They stopped my payments and cancelled the direct debit until the case was complete. I received a call yesterday to say that the case has now been completed and I will receive a replacement. I forgot to ask on the call should I now set the direct debit back up or make a payment or should I wait until I have received the new phone.Also I have not received any confirmation emails or a dispatch email like I did before. Any information or advice would be much appreciated. Thank you

Your request has been received. Your Change SIM request has been received. Store Name: CALAMBA Reference no. 7d03f287 Date: 10/30/2026 Time: 4:24:36 PM   I have received this and I have not requested such a thing. I think my SIM is at risk, please help.

I can't find a number for customer services anywhere, is there not one? If not ID should really make this very clear. I called a number I found on Google yesterday after finding none here and getting nowhere with bots and sitting waiting to " live chat" a human. Turned out to be fraudsters after my bank details, card details and address and email. I realised in time and my bank have been great. If a mobile phone provider is going to operate without a number to call customer services on they need to advertise the fact in bold typeface everywhere. Otherwise people are going to get scammed. ID are all but pushing people into the arms of scammers by working as they do. Why on earth would a phone company not not have a customer service phone number?

Scammers recently accessed my bank details. Activity spotted by bank, account locked & details reset. However, scammers immediately able to access/ use updated details. Bank fraud team believe it is a malware sim issue and suggest the provider (ID) run a malware test to confirm thinking. Is this possible?

my phone has been stolen, i need ID to block it with the IMEI number

I just bought a new phone and a new contract with idmobile, all was ok but when my old mobile number wasn’t set up on my new phone I tried to get in touch with idmobile….as there isn’t a customer service number on the website I asked Google…..it gave me a number and when I called the number they said they would help me…..cut a very distressing experience short it turned out to be a scam site and I managed to lose my phone to them as they ordered a car to collect the phone……beware and don’t use Google for a customer number for I’d mobile…..I think it’s only an online bot/chat to communicate with them via website……that was a costly mistake and I have to wait for idmobile fraud team to get back to me which could take 4 or 5 weeks. Frustrating……….

Hi I’m wanting to stop and block any payment that come from dealsaints 

I’ve just received my new iPhone, delivered by DPD. The package appeared to be untampered with. However, on opening I found that the iPhone box was opened both ends, although the seals were intact, as if the top part had been ripped off. Plus dirty marks on the box. There is also no SIM card in the package, although my order should have included a physical sim.I’ve raised a complaint via online chat, which took almost a hour. This will now take 7 days to investigate. Is this phone safe to even use? I’ve read advise on the internet that states if box is opened then it could have been replaced or tampered with. For now it appears that I will just have to leave the phone in the box until I hear back from iD mobile. Also, where is the SIM card? The operative simply told me to go into Curry’s a get a replacement SIM, but didn’t address question of who now has my SIM card?! 

Lost phone, no camera hardware available for selfie verification, need to update address to receive replacement SIM

On 11th February 2026, I was contacted by individuals posing as iD Mobile support agents. They falsely claimed that iD Mobile was taking over Three Mobile and that all Three customers were required to switch. They were able to send emails from what appeared to be Three Mobile email addresses and prompted a password reset on my account. Believing this to be genuine, I proceeded.I was charged £29 under the false promise that it was refundable (screenshot attached). A contract was opened in my name without my consent. A device (iPhone) and SIM were dispatched to my address; however, the SIM registered to my number never arrived. Upon receiving the parcel, I immediately called them to clarify that I had never ordered an iPhone and that I believed it had been sent to me in error. They acknowledged this, telling me there had been a mistake in the contents of the package. They subsequently arranged for an Uber to collect the parcel from my address. I handed it over in good faith, believing th

Hi,My number has been "Spoofed" and is being used to call 3 or 4 numbers a day. They miss the call and ring me back and I have to explain my number is spoofed.Is there anything I can do to stop this?

Found my phone I need to Unblack list it and get a esim

Has anyone else been called to say a new sim is being sent out as my current one will no longer be able to be used. When I asked how long until it stopped working, I was told 3 - 4 days. I could hardly understand the caller and got something about 3 and 4g. I said I had no correspondence from my mobile provider advising me of this. However I am concerned about my phone not being able to be used as I am undergoing tests at the hospital and need to be contactable. I will have to change providers if I don’t get a satisfactory reply on here as I am not going to just put a sim that someone is sending out unsolicited. She said she worked for the three network.

I am getting phone calls saying I gave rung people when I haven't. What can I do?

Hi, is there any way to stop or block spam calls? I’m receiving around 3–4 spam calls every single day, and it’s honestly getting really frustrating.The problem is that every call comes from a different number, so even when I block them, they just call again using a new number. Blocking individual numbers doesn’t seem to make any difference.It’s been happening every day, and I’m getting really fed up with the constant interruptions.Is there anything iD Mobile can do to help stop these calls? I’d really appreciate a solution that doesn’t involve changing my phone number.

Good evening I'm just wondering the ID mobile customer service number 08085064765 is it correct customer service number?As I called this number days ago and I was asked my bank details and security code,I told them all about my bank details,I'm quite worried about it.Many thanks 

Hi, I received a call today from 01218330064 from someone named Alex, who said they were calling from 3 Network. They told me that my network company is merging with 3 Network and that I would need to replace my SIM. They also said that a replacement SIM would be delivered to my address tomorrow.Before I make any changes or provide any information, I would like to confirm whether this call is genuinely from 3 Network.I have previously been a victim of a scam call, where someone activated a plan on my ID Mobile account without my permission. Because of this, I am very cautious about unexpected calls.If there is any genuine change required to my account or SIM, please contact me by email and confirm the details in writing.Please let me know whether this call and the SIM replacement request are genuine.Thank you.

Anyone else had a fake iPhone 18 pro sent to them? Been 3 weeks with no resolution, constantly told 6 working days, another 6 another 6, not allowed to cancel the contract, and they won’t send out replacement phone! 

Me and my wife recently brough 2 contracts from ID. one for an Iphone 16 and one for an Iphone 17. Today we received both phones. I found it odd that both orders where wrong even though they where separate. The phone looked fake straight out of the box. It seemed off. When I turned them both on and searched the files I discovered that the Iphones where androids and not real! They have fake software installed etc. Fake functions the lot!  Do not trust ID at all! In 2 minds on weather the police can do anything about it!

This is now the second time this has happened — once in August, and again today. On both occasions, an eSIM was issued to another device without my permission, resulting in my bank account being hacked and unauthorised access to personal accounts.I do use the iD Mobile app, but I did not request an eSIM change. The first I knew about it was a text message saying the eSIM was being sent and activated.This shows there is a serious security flaw in iD Mobile’s eSIM process — there appears to be no robust verification or call-back to confirm that the genuine account holder has requested the change.When I tried to resolve this by phone, I was told I had failed the security check because the hacker had changed my registered address. I was then instructed to email ID documents to support@idmobile.co.uk, which has a five-day response time — an unacceptable delay when my account and data are actively compromised.The live chat service is also currently down, leaving me with no secure or immediat