Fraud, Security & Lost or Stolen.

Today I received an sms from ID stating that my new sim card should be registered following the instructions. I had requested no such thing. Called ID to be confirmed I had been a victim of sim swap fraud and they blocked my sim. Had to go to currys to get a new sim which I did. This evening I got a further sms to say my order had now been processed and upon checking my account plan has now gone from 7 quid to 41 quid a month and my address changed. How can the fraud team not pick up on all this and stop it in its tracks.I now have to wait till the morning to call ID fraud again to try and undo all the mess.  Useless

Someone has managed to get into my email and authorise a new e sim to be sent to them, they have changed my email meaning I can't get back into my account or number etc. What can I do?

Talk to a person 

I think my number maybe cloned, over the last 6 to 8 weeks I keep getting calls from people who have had a missed call from me, all people I do not know. I have not made the calls, roughly about 20 calls so far. Is there any advice out there with what to do.

I will like to blacklist my lost device

 im still paying for it! insurance wont accept my id mobile receipt what do i do?

How do I dins out of iv got insurance  

Cant find a link to set up 2FA on my mobile eSim in the UK.  Can somebody help please  with details if it's possible.  Thanks  Andrew

My phone screen has a green line. I sent it through Currys to be repaired. I waited a week. Received a message that the phone is fixed and it was on the way back to Currys. I waited to hear when it was delivered, as it said in the text. I waited 2.5 weeks in total. Never received the message. I went into Currys. The phone isn't fixed. Hasnt been looked at. The fault was "beyond repair" becuase of a 2mm surface level screen scratch. I want to have this looked at again and fixed. This is an insurance scam to not deal with a manafcruring fault by throwing any possible fault of mine at it. The tech I spoke to and initially had it looked at said it is in perfect order. The photos are 200x zoom and editted. The scratch is less than 2mm long and less than 0.01mm deep. This is unacceptable. 

I received a call from someone from following number 01832430330 who claim to be the representative from Three mobile network (claiming that iD mobile is a part of this wider network) and wanted me to change my sim as it is outdated and they want to transfer it to 5g sim, they asked me for my gmail and then i received the prompt asking me to allow a sign in to my gmail and also asked me for my date of birth...... I took the person's details for verification from your network: Name: Christopher leeID: 3697Designation: Promotion department Please confirm if this way legit call from you guys and not a scam and please send me comms through my sim or email for any changes.Thank you

I keep getting phone numbers from random unknown numbers that claim they’re from Three, about the 3G and 4G SIM changing. My eSIM already uses 5G. Is this fraud?

Hi there I have lost my phone and looking for a replacement to be send out for me please 

My phone was stolen last year. I did not cancel my plan and I'm still paying for it every month. I need to cancel the plan and stop paying but I have not got the stolen phone/sim to be able to do this. Please can you help 

Hi I am looking for proof of purchase. Can you provide me please. Thank you.

I have blocked messages from 78484 , ihave sent unsubscribe message and stop message to them, but im still being charges £1.50 each time they send a message by ID mobile. how on earth do i stop this once and for all?

How do I access the live chat? 

My iPhone was stolen and I need the IMEI number to report it. Also are you able to block the IMEI?

Been contacted by a friend who was sent a message from someone pretending to be me asking for money, how can I stop this happening 

Hi iD Mobile team and community, I ordered an iPhone 17e online as an upgrade. The package was delivered by DPD on 16th March. DPD have a photo of me taking delivery. However, when I opened the package I found that the box had been tampered with and the iPhone was missing. The box had been resealed with brown parcel tape. Inside were only stones — clearly placed there to make the box weigh something. I reported this immediately and you launched an investigation with DPD. On 30th March, an agent from the complaints team called me and confirmed that as DPD had not yet responded, a replacement phone would be sent the next day. I waited, but didn’t receive any update or dispatch notification. When I called back the following day, I was told the first agent had made a mistake and that the internal investigation is “still ongoing”. This contradicts what your own complaints team told me and is well beyond the 7-day

My phone says it updated (without my permission) and now it says it's in Russia. Since then (a day ago) it keeps randomly turning off..

Hi I just wounding if I have any cover with my phone as I brought on the 08/12/24 and it’s playing up and just wondering if it’s covered or could do a really early upgrade 

I cannot say how bad ID Mobile are in words. I ordered an Iphone 17 on overnight delivery. DPD say they tried to deliver my phone but nobody was in, despite me being in all day and my cctv not showing any delivery attempt at all. I was told they would redeliver the following day which they did. I was working away so my wife took delivery, when I arrived home that evening my son was really upset as the phone was for him and they had delivered an Iphone 17 Promax in Blue which was not what we ordered. It gets worse as we opened the box to find it was a fake phone so I took it straight to Currys store. Here i was told it was indeed a fake as when it was turned on it had an Android operating system and they confirmed it was a Samsung phone in an Apple shell. I asked if they would replace it for what was ordered and Abdulah the assistant accused me of trying to scam them and told me he 'thought i was trying it on and he didn't believe me'. After loosing my mind in store he finally admitt

I can’t log into ID Mobile because my phone says Emergency Calls Only.I have been logged out of WhatsApp and can’t log back in.My Yahoo email was hacked today, too, so I suspect that I’ve been hacked. Can I do anything to find out what’s happening on my ID Mobile account before the Chat opens again tomorrow? 

How can I get my phone number changed becuase I am getting around 30/50 spam calls a month

I am still listed as owing a debt for an ID Mobile contract I have nothing to do with. I have not been able to track down anyone in ID Mobile to discuss or to find out what the account is connected to and I now have a debt against my name that I cannot do anything about. I have reported this to the police and I have a fraud case file number, but no way seemingly of ridding myself of the link to this debt. Help!