Fraud, Security & Lost or Stolen.

Opened October 2025 - Is there anyone from ID mobile able to help resolve this, I live in hope🙏

I've only been with iD a few months and have been impressed up to now. eSIM delivery and activation was a breeze, good prices for SIM only and roaming too.However. Whilst away in Paris at Christmas, my phone was stolen!Obviously pretty upset, expensive phone, abroad and day before new years eve. Everything was on my phone, all tickets, and the route to mfa for all my accounts etc. After tracking my device 1.6km across Paris from wife's phone I realised it probably wasn't wise to confront whoever pinched it after tracking to a very unwelcoming bar/betting shop (bad people gathering place) so promptly turned around so as not to get stabbed for new years.  iD we're great. I used the automated service to report phone stolen where the prompts tell you they will bar sim and block the imei. Awesome. Indeed after going to great lengths to prove I was who I was via live chat, iD support confirmed again all steps taken and device blocked and got me a new eSIM which

Have been contacting ID mobile since early November, getting fed up of lame responses. Can someone from ID mobile please contact me.

I have just received a call to say that my number is being used for call spoofing. Using my number whilst posing as HMRC. How do I stop this?

i received a call today, they said with the 3g shut off they need to send me a new sim to use and needed my post code and email, but then there was issues with the email not coming through to my email. im busy atm so they said they'll call back later. is this legit or a scam attempt? it felt suspicious to me haha

Hello,   I have complained to iD mobile regarding a serious fraud incident on this community page that i was involved in...  This complaint has been open for a long time! I need a staff member to respond to me asap please!  

Hello i need assiatance regarding my complaint. It has not been dealt with.This is an urgent matter! I need someone to get back to me ASAP!  

Hello, I have complained to iD mobile regarding a serious fraud incident on this platform... I need someone to contact me ASAP!This complaint has been open for a long time!Please can someone contact me to get this sorted today!  

Hello,   I have complained to iD mobile regarding a serious fraud incident on this community page that i was involved in...  This fraud complaint has been open for over a week! I need a staff member to respond to me asap please!  

I can't replace the eSIM because the code didn't come in. Is there another way? Because previously it didn't require a code.

This company is truly awfulComplaints line made one attempt to call... thats it. Its like they don't understand people work. Can't provide answers for a failed credit check so why make contact.Honestly... virgin is the only other company that compares in such poor care for customers. You just couldn't make this up... could not care less... Awful company gald I have now cut you off. 

I've had 2 texts from idmobile.life about Black Friday deals. Is this a legit text from idmobile? Or is it a scam?

Is it normal to have "customer support" send me 3 emails, two of which are blank, from a Gmail address? That seems incredibly unprofessional if that's how it's done.  

A few days ago I posted a message on this forum about my sim not having been delivered. Soon after, I got an email from someone called Irene Morgan, who claimed to be from ID customer service. She asked for a number where she could call me, which I promptly gave her. I was then on the phone with someone who claimed to be called Jason. He asked for my details, including my credit card, which was supposedly needed for a deposit. Well, today I got multiple payments taken from Pakistan. Just to say: beware of scammers. If you get an email from someone claiming to be from ID customer service, it’s probably not them. I have seen other people on this forum mention Irene Morgan, so it is not an isolated accident.

Despite a relative reporting the phone to police as stolen, having used it on ID sim only phone for over 2 years, ID refuse to blacklist the IMEI as the phone was not purchased through them or not used long enough through them.They refer to the original retailer who cant blacklist adhoc. This is the responsibility of the network. The police report is filed, proof exists of purchase of phone complete with box to id the IMEI. Yet ID mobile do nothing.

Be careful I had a phone number ring me to say they were from three and said the last 3 dig of my ID Phone Number and they said that my sim was going to be blocked because of a system update or something and that I needed to give them my email and address for a new SIM card to be delivered so I ended the call straight away and contacted ID on live chat and the person I messaged said it was a scam so be careful of  the scam this is the phone number 020 4646 8132 of the scammer

I’ve had my personal details stolen during this transaction and it’s been a nightmare. All my accounts now frozen, cards maxed out and new credit cards taken out in my name. Someone ghosted my number and requested an eSIM on the app which I hadn’t even downloaded. I have tried to end the sim contract but have received no details of this. I’m only on day 8 so well within the 14 day cooling period. I did receive a text saying if I use my number with another provider after requesting a PAC I would be charged £95. I had no other choice to remove the sim from my phone due to all the illegal activity still going on. ID mobile have done nothing to help the situation 

I have had no phone delivered, 3 konths have gone by. DPD state it was delivered, ID mobile state its down to DPD.Im.paying for a phone I havent even got!! ID have not replied to my email from months ago and have not bothered to chase it up, help ne at all. 

PAC FRAUD on my ID mobile account.I received a text at 5.30pm last night to say my number was being ported to Lyca mobile- this was NOT requested by me......I  was working until 8pm Then no way to contact anyone until 9am. Was on the chat at 9am on the dot- too late.Nothing can be done. No one will speak with me. Worried sick about my banking/email EVERYTHING on my mobile phone. PLEASE tell me what I can do to best keep my phone and my identity safe.  Tearing my hair out 😭😭😭 

DPD lost my parcel and they won’t even cooperate or help me with it. I’ve been trying to get answers for over two weeks now, but no one is taking responsibility. The parcel had all my personal belongings and prescribed medication — I’m an international student who just came here for studies, and this has caused me a lot of stress. I even asked my sender to raise an investigation, but DPD replied saying they can’t because it’s been more than 14 days, even though I’ve been contacting them constantly since the very beginning! They’re not even willing to locate the parcel, offer compensation, or take accountability. I even offered to pay extra charges if someone could just help me find it, but they refused. This level of negligence and lack of empathy is unbelievable.

2 phones were taken out fraudulently in my name and I found it on my credit report. I reported this to iD 15th Sept. They removed 1 phone but not the other so I am getting missed payments and my credit score is dropping. I keep calling but they just say I need to wait 30 days but it's been longer than 30 days now. I am applying for a mortgage so this is the worst time and they don't seem to care. Is anyone else having this issue?

I lost my phone and have had to get various documents for my insurance company. I have went through the live chat agents 3 times and each time ive been told to wait 48 hours and i have received nothing. I’ve even gone to my local Curry’s but they are adamant they can not help. I need my proof of usage document for my lost phone, how do i solve this?

Hi, this morning I had a missed call from this number 07878377519A voice message was left The message was an automated voice saying that suspicious activity had been detected with my mobile number, and to press 9 in order to discuss it, Needless to say I've not returned the callThere's no mention of of the network provider Suspect phishing Anyone else had this? 

Hi I need a proof of usage please email me to { removed }{ removed }

I get a message saying I have 7 oicemails. It plays the first message but I don't get a prompt to say keep it, delete or next one.I can't hear the rest of messages. I have switched voicemail off because of this and I don't get a message saying missed call. Also recent calls doesn't say missed calls just a number.  How do I fix these? Thanks