3 weeks and no DPD delivery for upgrade. ID mobile have charged my husband new contract price and the investigation seems to be going on much longer than they advised. They just do not seem to want to help! They will not allow us to cancel upgrade. So stuck on what we can do. Has anyone else had this and what was the outcome? 

On 11th February 2026, I was contacted by individuals posing as iD Mobile support agents. They falsely claimed that iD Mobile was taking over Three Mobile and that all Three customers were required to switch. They were able to send emails from what appeared to be Three Mobile email addresses and prompted a password reset on my account. Believing this to be genuine, I proceeded.I was charged £29 under the false promise that it was refundable (screenshot attached). A contract was opened in my name without my consent. A device (iPhone) and SIM were dispatched to my address; however, the SIM registered to my number never arrived. Upon receiving the parcel, I immediately called them to clarify that I had never ordered an iPhone and that I believed it had been sent to me in error. They acknowledged this, telling me there had been a mistake in the contents of the package. They subsequently arranged for an Uber to collect the parcel from my address. I handed it over in good faith, be

REALLY URGENT: My wife received a call supposedly from her daughter. But she had called. It eas someone who had taken over her mobile number we think, becsuse the number calling history showed her number correctly. I checked up with OFCOM and was told to text the number to 7762 which I did.i then realised that OFCOM would incorrectly be asking ID to block that number. It is just that someone else was impersonating her. So please can ID UNBLOCK that number ASAP, so we can urgently get in contact with each other.We will need to private message both my wife’s number and the number to be unblocked. How can I do that?I guess that our daughter will be taking up the problem separately with her mobile service provider.

My original contract ends and carries over. When I try to use App after the contract ends, I was asked to log in. But I did not get a link to reset a new password. So it used another new email. When I tried to switch emails to the email, which I couldn't get the link, the App said already used. Why? Someone else is using my email address?

I cannot say how bad ID Mobile are in words. I ordered an Iphone 17 on overnight delivery. DPD say they tried to deliver my phone but nobody was in, despite me being in all day and my cctv not showing any delivery attempt at all. I was told they would redeliver the following day which they did. I was working away so my wife took delivery, when I arrived home that evening my son was really upset as the phone was for him and they had delivered an Iphone 17 Promax in Blue which was not what we ordered. It gets worse as we opened the box to find it was a fake phone so I took it straight to Currys store. Here i was told it was indeed a fake as when it was turned on it had an Android operating system and they confirmed it was a Samsung phone in an Apple shell. I asked if they would replace it for what was ordered and Abdulah the assistant accused me of trying to scam them and told me he 'thought i was trying it on and he didn't believe me'. After loosing my mind in store he finally admitt

Can a manager or someone that knows shat they doing get in touch with me please about my stolen phone where the dual sim needs to be blacklisted not just one  Thankyou 

5th day trying to get this sorted now I would like to speak to high management regarding to imei 2 that registered to same phone that was stolen ive been reading up on this and it can be done even if I not used that sim slot its still on same phone 

Please someone with some knowledge on customer service at least can you help me  My stolen phone comes with 2 imei numbers to which one has been blacklisted and so the other should to registered or not its on the same phone that was stolen so basically thiefs can still use the phone Well im talking on live chat and storm wants to block my sim yet again  and keeps calling me a mr seems he dont read the chat as he should as to why would I want my sim blocked yet again this is all causing me distress with my phone stolen and them being able to use the dual sim tray ive read up on line both imei in that same phone should be blacklisted not the previous imei for the phone im using again coz my new phone stolen give head a wobble and please help 

Please, I need help, I been using my old phone due to being a welder so ovs I didn't want new iphone pro max which I got in Jan to be damaged so sim was in and out. But my iphone was stolen and my sim in my old fone, so I tried getting it blocked, yet the phone with my sim got blocked which is my old Samsung and not the one that was stolen, im a victim here and yet still suffering, I contacted id today hopefully they unblock my Samsung and re block the iphone that was stolen, but ive asked for usage letter that insurance need ASAP for proof of the imei that been blocked and my contract im paying 65 a month for to be left with out 2 phones, so please can id least tell me my iphone on my account has been blocked and my Samsung and sim ok and send me a usage letter and prove of contract smd all this is just stressful and the criminals get away with everything. Just like a little help 

I have fraud on my account (a second phone and DDR in my name) and it has been refred to your fraud department but I have not had any response or update.

I ordered a phone from ID mobile and never received it I tried to contact them with no luck multiple times and have now received a letter saying I owe them money what is just complete unacceptable and know they are not responding to my emails. 

I recently had my phone stolen. This is a phone I purchased myself, and have been using on the iD Mobile network.when I contacted support via live chat, I was told that they cannot block the phone as it is not the phone associated to the account.As far as I am aware, this is not correct. Any network provider can blacklist an IMEI as long as the device was used on the network.Why is support telling me they cannot blacklist the IMEI?

I recently transferred my phone and my wifes to ID from a different provider.On neither phone did we get around to setting up a Sim pin.Today I tried to do this with no success.In our phone settings, when I tried to turn on the Sim pin facility I was asked to enter the current pin.I tried the same default as was used by the prvious provider (9999) with no success, then was informed that the ID default is 1111. I tried this with no success so now only have one try left before my sim locks.Can anyone tell me what the default code is, and how I would recover the sim if I do get locked out following a third attempt.

I would like to raise an alarm about scammers on this platform. Yesterday I raised a complain about my id mobile data This morning I got an email from Irene bellow is the email asking me the time to call also with the number to contact I did not respond to the email only to be called on my EE contact The male indian man asked got in touch and he was even seeing my Gmail account and my id mobile number He asked me if I can share the verification code he sent I then asked him were he got my number and he could not give me the correct number Please be aware I now doubt if this platform is for ID mobile.Last year I was scammed on this platform again after I failed to pay my contract online someone called me pretending to be supporting team member. So following this complain i will be contacting the police and report all these issues to Currys PLC because I believe a platform for scammers should be reported and replaced. 

I would like to raise an alarm about scammers on this platform. Yesterday I raised a complain about my id mobile data This morning I got an email from Irene bellow is the email asking me the time to call also with the number to contact I did not respond to the email only to be called on my EE contact The male indian man asked got in touch and he was even seeing my Gmail account and my id mobile number He asked me if I can share the verification code he sent I then asked him were he got my number and he could not give me the correct number Please be aware I now doubt if this platform is for ID mobile.Last year I was scammed on this platform again after I failed to pay my contract online someone called me pretending to be supporting team member.   

Hi, I live chatted with a sales rep yesterday and bought a new SIM only plan with a new phone number. I cancelled my existing SIM only plan and phone number. The rep sent me a link via the chat to the desired new plan so I could complete my purchase. During the purchase process I inputted my direct debit bank details. It also asked to pay to pay £0.01 with my debit card to authenticate the sale. The rep asked for the order number once completed. Is this legit standard practice for all sales? I'm also curious to know why my new plan wasn't simply added to my existing account. Now the new number has a new, separate account number. I guess my concern is a security and/or fraud issue I'm just worried about the legitimacy of the transaction as I don't remember doing this for my old plan. I believe I just ordered myself via the website. What the link legitimate? I have received confirmation emails, etc... but just want

Need urgent communication  

Opened October 2025 - Is there anyone from ID mobile able to help resolve this, I live in hope🙏

I've only been with iD a few months and have been impressed up to now. eSIM delivery and activation was a breeze, good prices for SIM only and roaming too.However. Whilst away in Paris at Christmas, my phone was stolen!Obviously pretty upset, expensive phone, abroad and day before new years eve. Everything was on my phone, all tickets, and the route to mfa for all my accounts etc. After tracking my device 1.6km across Paris from wife's phone I realised it probably wasn't wise to confront whoever pinched it after tracking to a very unwelcoming bar/betting shop (bad people gathering place) so promptly turned around so as not to get stabbed for new years.  iD we're great. I used the automated service to report phone stolen where the prompts tell you they will bar sim and block the imei. Awesome. Indeed after going to great lengths to prove I was who I was via live chat, iD support confirmed again all steps taken and device blocked and got me a new eSIM which

Have been contacting ID mobile since early November, getting fed up of lame responses. Can someone from ID mobile please contact me.

I have just received a call to say that my number is being used for call spoofing. Using my number whilst posing as HMRC. How do I stop this?

i received a call today, they said with the 3g shut off they need to send me a new sim to use and needed my post code and email, but then there was issues with the email not coming through to my email. im busy atm so they said they'll call back later. is this legit or a scam attempt? it felt suspicious to me haha

Hello,   I have complained to iD mobile regarding a serious fraud incident on this community page that i was involved in...  This complaint has been open for a long time! I need a staff member to respond to me asap please!  

Hello i need assiatance regarding my complaint. It has not been dealt with.This is an urgent matter! I need someone to get back to me ASAP!  

Hello, I have complained to iD mobile regarding a serious fraud incident on this platform... I need someone to contact me ASAP!This complaint has been open for a long time!Please can someone contact me to get this sorted today!