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Fraud, Security & Lost or Stolen.

Got a question about account security or what to do if your device is lost or stolen? Ask it here!

  • 10 Topics
  • 33 Replies
10 Topics
Allie Mumby
Active Contributor
Allie MumbyActive Contributor
asked in Fraud, Security & Lost or Stolen.
Number fraudulently ported without my auntorisation

My mobile number was fraudulently ported to another network today. I reported it to ID mobile yesterday when I had a pac code sent to my phone. I was told the PAC code had been cancelled but it had not been and my number was ported today. I have been told it will take 48 hours to resolve if they are able to. In the meantime I have had to freeze bank accounts, cancel subscriptons and report it the police. I have also had a text saying I will be charged over £400 for cancelling my contract early! I am unable to log in to my work lap top due to the verification software on it that calls my mobile to verify it is me.

408
Siân
iD Mobile Employee
Peter Brocken
Community Member
Peter BrockenCommunity Member
asked in Fraud, Security & Lost or Stolen.
trading in old phones

What form does credit take when trading in old phones? Is it cash or money off your bill or something else completely?

232
Siân
iD Mobile Employee
begai
Community Member
begaiCommunity Member
posted in Fraud, Security & Lost or Stolen.
stolen phone

hii need a sim replacement as soon as possible please 

52
Tyler
iD Mobile Employee
davidxt
New
 Contributor
davidxtNew
 Contributor
asked in Fraud, Security & Lost or Stolen.
Port-out pin

Reading in the newspaper at the weekend of people who have been scammed following successful attempts to take over their phone number. Can be called a SIM swap scam.Recommended is a preventative move ie to ask the phone provider to set up a ‘port-out PIN’. To be used whenever a port out is requested. IDMobile send a PAC code when a port out is requested, as do others, so I dont see that this is sufficient -  I want to prevent a pac code from being issued unless a specific port-out password is used to request it. IDMobile do not have such a port-out password. They do have what they call ‘extra security’. There does not seem to be a link to any info about it.  (from ‘live-chat’).Does anyone have any feedback on this, as to whether it is going in fact to add protection against SIM-swap scams.thanks for any info

505
Kash
iD Mobile Employee
W
New
 Contributor
Webstera1New
 Contributor
asked in Fraud, Security & Lost or Stolen.
account hacked no support

My husbands account appears to have been hacked, he got an email around 5.30 advising a new sim has been issued He can no longer make or receive calls or texts He can no longer log into his account If he tries to raise it through the chat They send verification codes by text which are going to the number he has lost Someone did answer the number when called but was evasive No phone numbers work for id mobile after a certain time We even went into the store that the account was set up in and they can't do anything I have logged it as lost!stolen but this is extremely poor service that we can't get the account recovered outside working hours when there is fraudulent activity occurring 

636
Siân
iD Mobile Employee
L
New
 Contributor
LB33New
 Contributor
asked in Fraud, Security & Lost or Stolen.
Need to blacklist stolen phone using IMEI not phone number, as my phone number has been transferred to a new SIM in new phone

I need to blacklist my stolen phone. When I use chat or call the help number they ask for my phone number to blacklist the phone associated with it… but that is now my replacement phone with replacement SIM.So, I need to blacklist the stolen phone using it’s IMEI, not the phone number, but I cannot find anywhere to do this. Help!! Many thanks

254
Siân
iD Mobile Employee
J
Community Member
Jake222Community Member
asked in Fraud, Security & Lost or Stolen.
i have been scammed

In January 2025 someone called up pretending to be three, they have taken out multiple contracts under my name and it's taken to now to get the information on who the devices are with, I need to cancel them and return the devices but there's no way to contact tis company 

312
Tyler
iD Mobile Employee
M
Community Member
monni1995Community Member
asked in Fraud, Security & Lost or Stolen.
fraud

Hi, I really need help. I’ve just bought a new phone and transferred my phone number successfully. It worked for 4 days and now my phone has suddenly lost service. I think the sim has been hijacked, my friend rang my number and a man answered the phone and refused to answer questions and kept putting the phone down saying it was his number. How has this happened? I’ve rang you to report my sim has been stolen to prevent access to any of my accounts. I would appreciate an urgent phone call from the team as I’m now paying a monthly contract and I have no phone that is working. 

432
Matthew T
iD Mobile Employee
martinmspeirs
New
 Contributor
martinmspeirsNew
 Contributor
asked in Fraud, Security & Lost or Stolen.
Strange, VERY Strange Config

I've been experiencing some very strange activity on ID.Mobile Nothing Phone (2) device  Sharing keeps enablingCaptive Portal continues to be visible but I can't remove or see why it is even on phone Data keeps applying '2884' aftermy phone nameScreen is so fast, flickering & can't navigate cleanlyWhen I am out of town @ new property where I've no WiFi, my phone appears to connect to some random WiFI account through my data plan-I've so many unfamiliar APPs, that do not appear to be native to Android. Over 30 'Overlay' APPs Printers, PrintSpoolers, BluetoothMiDiServers, Broadcasters, Extensions, QTI, QualcommTunnels, RemoteDeviceManager, FusedLocations, SwitchAccess, -Several WorkSetUp profiles-Four different SIM APPs (Manager, Toolkit, Contacts, Dialogue)-Multiple Google Assistant APPs, similar with Photos and VPN APPs. Just a very strange set up and looks like someone has access or somehow got an Esim added to phone       

131
N
iD Mobile Employee
Isaac Figliuoli
Community Member
Isaac FigliuoliCommunity Member
posted in Fraud, Security & Lost or Stolen.
Beware of scams!

A few days ago I posted a message on this forum about my sim not having been delivered. Soon after, I got an email from someone called Irene Morgan, who claimed to be from ID customer service. She asked for a number where she could call me, which I promptly gave her. I was then on the phone with someone who claimed to be called Jason. He asked for my details, including my credit card, which was supposedly needed for a deposit. Well, today I got multiple payments taken from Pakistan. Just to say: beware of scammers. If you get an email from someone claiming to be from ID customer service, it’s probably not them. I have seen other people on this forum mention Irene Morgan, so it is not an isolated accident.

481
Matthew T
iD Mobile Employee
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