I’ve been called repeatedly by 01217900432 explaining I needed to have a new sim card delivered. They then went on to send me a verification code to my email address and asked me to let them know what the code was. However in the email it specifically states that “ Remember, DO NOT share this code, and we'll never request this number from you over the phone.”So I told them that I wouldn’t be sharing the code and hung up. They then called back and told me that if I didn’t my sim card would be blocked!I hung up again but thought it important to let others know to be vigilant.

I requested proof of usage and blacklisting for an insurance claim as my daughter lost her phone. The first document I received showed the incorrect IMEI number and this is where the problem started. She has been using the same iPhone 13 handset and eSIM since joining ID mobile last August, however they are telling me there is no evidence of usage for the correct IMEI number on the ID network. We have the IMEI from the original box when we purchased the phone, which is the one provided to the insurance company on taking out the policy and it is the same one shown on my daughter’s device info when she logs into her Apple iCloud account, so why would ID mobile have a different IMEI? I have wasted hours so far, sending emails and speaking to the Live Chat agents. One supposedly escalated the issue to the technical team for investigation and gave me a reference number. Firstly he had tried to tell me that we had not been using the SIM long enough on ID Mobile for the correct IMEI number

I am currently in dispute with iD Mobile regarding a faulty Samsung Galaxy S25 purchased directly through the iD Mobile website as part of a contract upgrade.When I reported the fault, I was directed to visit a Currys store for assessment. When I did so, Currys directed me back to iD Mobile. When I raised this in chat, I was again told to go to Currys again - with no formal arrangement, no reference number, and no named contact.Under the Consumer Rights Act 2015 (Section 23), iD Mobile as the trader are legally responsible for arranging any repair or replacement. Directing customers to third parties they have no contractual relationship with does not fulfill this obligation.I have since raised a formal complaint with iD Mobile and have noted that their own published buying terms incorrectly state that faults after 30 days are handled under manufacturer warranty - which conflicts directly with the CRA 2015.I have also filed a report with Citizens Advice fo

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Just received a call from 0151 303 0048 saying it's id mobile upgrade team just wanted to check if it's a scam?

My phone is stolen and I need to submit a police report but I can’t find IMEI number since my phone is stolen. I got my phone through iD Mobile yet it seems like they don’t provide it on their website. What to do?

Hello before my sim was compromised so i blocked it. Now im trying to replace my esim but its saying it will send a text message code to my mobile number, but the sim has been blocked. Can you help me

Avoid scammers like Irenemorgan298@gmail.com. “She” needs blocking from the community!!!!  She is working with “Jason” who uses What’s App numbers used so far are:-+44 7441 397639 +44 7341 843145The address that they use is in London W7 3RSi do hope they get what they deserve!!!

I have recently got a strange text from ID that says ' Hi *****, if you're activating a physical SIM card, it's already in progress. Using an eSIM? Simply follow the instructions in the email with your QR code to download it to your phone. We'll send you an SMS as soon as your SIM is ready to use. I ignored it before but now I am emergency calls only, obviously I haven't done anything that would result in my getting texts from ID mobile, any ideas on what I should do? 

I want to block my number being used as I’ve lost my phone 

0115 694 0026 just had a random call wasn’t expecting this call I’ve been checking out would id randomly call you without any reason it says no they don’t usually also this is not a number id mobile will call from is this a scam number?? 

I received a text message advising me that my address has been changed

Hi, my phone has been lost by mobile.co.uk and i need to cancel my contract with you and order again how do I do this?  thanks. 

Hi,  I lost my phone whilst on holiday a few days ago and would like to know my options for getting a new handset.  ThanksHope

Today I received an sms from ID stating that my new sim card should be registered following the instructions. I had requested no such thing. Called ID to be confirmed I had been a victim of sim swap fraud and they blocked my sim. Had to go to currys to get a new sim which I did. This evening I got a further sms to say my order had now been processed and upon checking my account plan has now gone from 7 quid to 41 quid a month and my address changed. How can the fraud team not pick up on all this and stop it in its tracks.I now have to wait till the morning to call ID fraud again to try and undo all the mess.  Useless

Someone has managed to get into my email and authorise a new e sim to be sent to them, they have changed my email meaning I can't get back into my account or number etc. What can I do?

I think my number maybe cloned, over the last 6 to 8 weeks I keep getting calls from people who have had a missed call from me, all people I do not know. I have not made the calls, roughly about 20 calls so far. Is there any advice out there with what to do.

I will like to blacklist my lost device

 im still paying for it! insurance wont accept my id mobile receipt what do i do?

How do I dins out of iv got insurance  

Cant find a link to set up 2FA on my mobile eSim in the UK.  Can somebody help please  with details if it's possible.  Thanks  Andrew

My phone screen has a green line. I sent it through Currys to be repaired. I waited a week. Received a message that the phone is fixed and it was on the way back to Currys. I waited to hear when it was delivered, as it said in the text. I waited 2.5 weeks in total. Never received the message. I went into Currys. The phone isn't fixed. Hasnt been looked at. The fault was "beyond repair" becuase of a 2mm surface level screen scratch. I want to have this looked at again and fixed. This is an insurance scam to not deal with a manafcruring fault by throwing any possible fault of mine at it. The tech I spoke to and initially had it looked at said it is in perfect order. The photos are 200x zoom and editted. The scratch is less than 2mm long and less than 0.01mm deep. This is unacceptable. 

I received a call from someone from following number 01832430330 who claim to be the representative from Three mobile network (claiming that iD mobile is a part of this wider network) and wanted me to change my sim as it is outdated and they want to transfer it to 5g sim, they asked me for my gmail and then i received the prompt asking me to allow a sign in to my gmail and also asked me for my date of birth...... I took the person's details for verification from your network: Name: Christopher leeID: 3697Designation: Promotion department Please confirm if this way legit call from you guys and not a scam and please send me comms through my sim or email for any changes.Thank you

I keep getting phone numbers from random unknown numbers that claim they’re from Three, about the 3G and 4G SIM changing. My eSIM already uses 5G. Is this fraud?