Fraud, Security & Lost or Stolen.

My iPhone was stolen and I need the IMEI number to report it. Also are you able to block the IMEI?

Been contacted by a friend who was sent a message from someone pretending to be me asking for money, how can I stop this happening 

Hi iD Mobile team and community, I ordered an iPhone 17e online as an upgrade. The package was delivered by DPD on 16th March. DPD have a photo of me taking delivery. However, when I opened the package I found that the box had been tampered with and the iPhone was missing. The box had been resealed with brown parcel tape. Inside were only stones — clearly placed there to make the box weigh something. I reported this immediately and you launched an investigation with DPD. On 30th March, an agent from the complaints team called me and confirmed that as DPD had not yet responded, a replacement phone would be sent the next day. I waited, but didn’t receive any update or dispatch notification. When I called back the following day, I was told the first agent had made a mistake and that the internal investigation is “still ongoing”. This contradicts what your own complaints team told me and is well beyond the 7-day

My phone says it updated (without my permission) and now it says it's in Russia. Since then (a day ago) it keeps randomly turning off..

Hi I just wounding if I have any cover with my phone as I brought on the 08/12/24 and it’s playing up and just wondering if it’s covered or could do a really early upgrade 

I cannot say how bad ID Mobile are in words. I ordered an Iphone 17 on overnight delivery. DPD say they tried to deliver my phone but nobody was in, despite me being in all day and my cctv not showing any delivery attempt at all. I was told they would redeliver the following day which they did. I was working away so my wife took delivery, when I arrived home that evening my son was really upset as the phone was for him and they had delivered an Iphone 17 Promax in Blue which was not what we ordered. It gets worse as we opened the box to find it was a fake phone so I took it straight to Currys store. Here i was told it was indeed a fake as when it was turned on it had an Android operating system and they confirmed it was a Samsung phone in an Apple shell. I asked if they would replace it for what was ordered and Abdulah the assistant accused me of trying to scam them and told me he 'thought i was trying it on and he didn't believe me'. After loosing my mind in store he finally admitt

I can’t log into ID Mobile because my phone says Emergency Calls Only.I have been logged out of WhatsApp and can’t log back in.My Yahoo email was hacked today, too, so I suspect that I’ve been hacked. Can I do anything to find out what’s happening on my ID Mobile account before the Chat opens again tomorrow? 

How can I get my phone number changed becuase I am getting around 30/50 spam calls a month

I am still listed as owing a debt for an ID Mobile contract I have nothing to do with. I have not been able to track down anyone in ID Mobile to discuss or to find out what the account is connected to and I now have a debt against my name that I cannot do anything about. I have reported this to the police and I have a fraud case file number, but no way seemingly of ridding myself of the link to this debt. Help!

I cannot say how bad ID Mobile are in words. I ordered an Iphone 17 on overnight delivery. DPD say they tried to deliver my phone but nobody was in, despite me being in all day and my cctv not showing any delivery attempt at all. I was told they would redeliver the following day which they did. I was working away so my wife took delivery, when I arrived home that evening my son was really upset as the phone was for him and they had delivered an Iphone 17 Promax in Blue which was not what we ordered. It gets worse as we opened the box to find it was a fake phone so I took it straight to Currys store. Here i was told it was indeed a fake as when it was turned on it had an Android operating system and they confirmed it was a Samsung phone in an Apple shell. I asked if they would replace it for what was ordered and Abdulah the assistant accused me of trying to scam them and told me he 'thought i was trying it on and he didn't believe me'. After loosing my mind in store he finally admitt

I took out a rolling monthly sim only contract through my iD mobile app. However I had a problem with transferring my number and so I rang a number I found by looking online, thinking it was iDmobile customer service.  Since then I have had someone contact me who has been very helpful - however I have now read that iD mobile do not have customer service telephone numbers and  I think I am now caught up in a scam. Is it correct that iD mobile would not ever get in touch via phone? Thank you in advance for your responses.

Hello! I received a call from 01501 527012 asking me about upgrade deals/renwal. Please can you confirm if this is a legitimate ID mobile number.Thanks,Felicity 

I’ve logged a fraud case over a month ago, they cancelled the contract and opened a fraud investigation.  I’ve messaged live chat on numerous occasions for an update and they are utterly useless, repeating pre-written blocks of text completely irrelevant to what im asking. no Emial address to contact and im out of the country so cant call in becaude the 90 minute wait times cost a fortune.  i was told that i would have a resolution and an update within 30 days, its now been 37 days and not a word.  i need help here.

In February 2026, I was contacted by individuals posing as iD Mobile support agents (Hazel Wilson, Rachel and a man who’s name I forgot). They falsely claimed that iD Mobile was taking over Three Mobile and that all Three customers were required to switch. They were able to send emails from what appeared to be Three Mobile email addresses and prompted a password reset on my account. Believing this to be genuine, I proceeded.I was charged £29 under the false promise that it was refundable (screenshot attached). A contract was opened in my name without my consent. A device (iPhone) and SIM were dispatched to my address; however, the SIM registered to my number never arrived. Upon receiving the parcel, I immediately called them to clarify that I had never ordered an iPhone and that I believed it had been sent to me in error. They acknowledged this, telling me there had been a mistake in the contents of the package. They subsequently arranged for an Uber to collect the parcel fro

Need urgent communication  

HiSomeone called me from 01291200329 saying that Im using an old SIM card and O need to replace it. A new card will be sent to me and I just need to swap it with the old one. So far, so good.The person on the phone then started asking questions saying they need to verify my identity before they can send the replacement sim. At that point, I just hung up as I felt it was a scam. I dont think think it is normal that Im called and need to verify my identity. Also, surely iD mobile would know my details and address and can just send the replacement  sim with a note.Has anyone received a similar call? ThanksDom

just recived my sim and tried to get on to whats app, only to learn that someone else is using the number! how do i contact customer support to resolve this? 

How to block sim when phone stolen

Opened October 2025 - Is there anyone from ID mobile able to help resolve this, I live in hope🙏

Hello, I have complained to iD mobile regarding a serious fraud incident on this platform... I need someone to contact me ASAP!This complaint has been open for a long time!Please can someone contact me to get this sorted today!  

I believe I have been a victim of fraud. I was misled into providing a verification code and I did not knowingly agree to any contract with iD Mobile. As soon as I realised what happened, I returned both the phone and the SIM card. I do not authorise any contract, charges, or services under my name. This must be treated as fraud and cancelled immediately. I request a full investigation and written confirmation that no account, contract, or balance remains under my name. If this is not resolved, I will escalate the matter further.

On 11th February 2026, I was contacted by individuals posing as iD Mobile support agents. They falsely claimed that iD Mobile was taking over Three Mobile and that all Three customers were required to switch. They were able to send emails from what appeared to be Three Mobile email addresses and prompted a password reset on my account. Believing this to be genuine, I proceeded.I was charged £29 under the false promise that it was refundable (screenshot attached). A contract was opened in my name without my consent. A device (iPhone) and SIM were dispatched to my address; however, the SIM registered to my number never arrived. Upon receiving the parcel, I immediately called them to clarify that I had never ordered an iPhone and that I believed it had been sent to me in error. They acknowledged this, telling me there had been a mistake in the contents of the package. They subsequently arranged for an Uber to collect the parcel from my address. I handed it over in good faith, be

3 weeks and no DPD delivery for upgrade. ID mobile have charged my husband new contract price and the investigation seems to be going on much longer than they advised. They just do not seem to want to help! They will not allow us to cancel upgrade. So stuck on what we can do. Has anyone else had this and what was the outcome? 

REALLY URGENT: My wife received a call supposedly from her daughter. But she had called. It eas someone who had taken over her mobile number we think, becsuse the number calling history showed her number correctly. I checked up with OFCOM and was told to text the number to 7762 which I did.i then realised that OFCOM would incorrectly be asking ID to block that number. It is just that someone else was impersonating her. So please can ID UNBLOCK that number ASAP, so we can urgently get in contact with each other.We will need to private message both my wife’s number and the number to be unblocked. How can I do that?I guess that our daughter will be taking up the problem separately with her mobile service provider.

My original contract ends and carries over. When I try to use App after the contract ends, I was asked to log in. But I did not get a link to reset a new password. So it used another new email. When I tried to switch emails to the email, which I couldn't get the link, the App said already used. Why? Someone else is using my email address?