Community Member

Two contracts, can only see one on my ID mobile App

Forum|Forum|26 days ago
September 4, 2026
1 reply
24 views

Hi, to cut a long story short, I basically pay for two phones, ones mine, ones my sons, he’s lost it, I need to claim on insurance, but I need to prove it’s mine.
I can’t see his phone on my ID Mobile App…. Help!

K

Kwanele Z

iD Mobile Employee

Hi @KellME,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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