Bills, Payments & Charges.

Im just wondering im a whole bill infront on my contract I paid my bill on 6/3 but then on 16/3 they took another payment  why is this ??? Im new to id so I don't know what's going on 

Can I add my bank card for direct debit 

I opened my account and had issues with paying my direct debit. I ended up getting in debt but evedntually i paid off the lump sum. ID mobile shut off my Sim and since paying back the outstanding debt my sim still no longer works. I am not getting direct debits anymore. I still have the phone and i would like to continue and get a new plan so i can use my number again. 

Hi, I've ended my contract with ID mobile, just over a month ago. I've just been charged around £35 by direct debit but my last bill shows I should have had a £10 credit. I can't get livechat to load and I'm not on social media. You don't seem to have a phone number where I can speak to someone so how do I get a refund please?

Hi I need help iv paid my bill but it has taken a extra £50.23 from my bank account now my account is in overdraft. Which doesn't make sense as you can see here £50.23 is in my account as credit so why not use that instead of taking a extra £50.23 out of my account putting me into overdraft. Please fix this asap!!! This has been a horrible experience for me with Id mobile 

"Oops something went wrong, please try later" is the response to my bank details.Customer service helpfully suggest trying later, which I have been doing or over 4 weeks. They say they've raised a ticket but neglected to give me any details. Double checked with my bank that there are no problems there. So, what do I do next?

When can I upgrade or can I upgrade early 

My son has just had a warning that his data allowance has reached his limit a few minutes ago. I’ve just checked my bill and it’s says I am being charged £75?!

Can u turn my phone on if I can pay by the 6th please 

cancelled my contract last month and want to pay it off 

I want to pay my final bill, I had trouble logging in so cancelled direct debit. Please send me a invoice so I can pay final bill.

I have a direct debit with a reference number but no idea what it’s for. How do I check please? 

Not being able to pay bill 

How do I track down my voucher, I signed up 4 months ago to a SIM only deal that came with an incentive voucher.

You’ve bilked mexwrong 

You’ve bilked mexwrong 

hi was just wondering if there was any way i could work out how much money i have left too pay on my contract 

How do i contact id has 2 payments came out in march and says i owe this month what is going on

Hello I'm struggling to pay bills this month. I'll sort everything by 24th November.  I'm sorry for delay 

I want to understand how much data I have been using per month. I cannot see this in the app - where can I find it?

Hi I have noticed my bill is £37 of which £25 is for data and texts etc I have just landed in Montenegro and all I have done is turn my phone on. Can you advise  Thanks  Colin 

New phone from iDmobile, transferred old number from old phone, but cannot login as text message goes to number given with new phone? What do I do

Need to cancel previous contract that's expired

I have a direct debit for { REMOVED } that comes out on the 26th of the month but I have noticed there is also another one of the 15th which I don’t recognise.please can you advise

Hello, my contract finished back in October 2025, please can you tell me why I was not notified of this and why I have been paying the £45 each month, which increased recently due to tax. I would like to request a refund for all overpayment of bills since my contract finished. I will be looking at getting a new contract out in the next month and if you can not refund me then I will be going elsewhere for this.