my turkey add-on did not work I tried everything. Please can you arrange a refund thank you. 

I have a bill cap. I reached the cap with roaming charges. I paid over the amount to clear this but ID registered this as a credit , so the bill cap still showed as reached and not paid off. This stopped me making calls to the uk although I also set up an out of contract add on ? Why was the bill not paid to reduce the bill cap ?

my grandmother has died and I would like to pay this months bill with next month's on the 22nd May and keep the phone on please

i have an existing account with ID, i just got a new cheaper deal with ID but it looks like im still being charged for both contracts, how do i close my old contract

Hi  I thought that there was not going to be enough money in my account for my monthly payment for my direct debit so I paid money into my id account the day before. Luckily I did have the money in my bank account so the direct debit was taken but now my ID account is in credit. How do i get the money back that I paid in manually please? 

How can I set up a multi sim account and pay at the same time 

There has been two months where you have taken double payments and I keep getting notifications my bill isn’t paid when it has been.

Hi,I have three lines on my account. I need to change one of the lines so my son now pays for it himself

Can I swap the number between my two plans, 

I have a debt to pay for a phone number I have with is mobile. I’d like to ensure this is payed and plan cancelled with no further payment due. I don’t know the number but I have the sim in my phone so I’m confused how I can pay and cancel. I’ve messaged before about this and was given my number but I has since forgotten. 

Hello, my first bill is ready, I recieved the phone today. One thing is saying it’s due on the 31st of may or around and the second one is saying it’s due the 2nd of may. Which one is it please 

Just joined ID mobile and my plan is £6 per month, why is my bank showing scheduled payees as an amount of £32.09! I’ve not used anything out of my plan. Please advise. 

In order to claim my free Chromebook I need an invoice for the S26 ultra I have purchased from ID. ID said that this would be shown under previous bills on the app - it is not there. I emailed ID but have received no reply. I do not want to lose out on this deal die to ID not providing the necessary documentation. Any advice, anyone?

Hi, I was recently in South Africa and bought a 5 days data roaming bundle. I can see I have been charged 3 or 4 times for this.  I should only be charged for a 5 day and 1 day bundle. Can you please waiver the other 5 day bundles and amend my latest invoice to pay.  warm regards,Kim 

why is my bill so high already this month  

Hello every time I try to pay it says error I have like £59 of last two months for some reason it didn’t go through my direct debit and I’m trying to pay my arrears and it isn’t working ? 

How come the bill on the app and the bill from email aren't matching?

So with data rollover Month one I only used 10 gb of my 40gb allowance Month two 30gb was rollovered so I had 70gb So Month three I know any unused  data from Month one doesn't rollover but If I haven't used any of my 40gb allowance from Month two does that rollover to Month three? I.e. I would have 80gb 

Why is my phone bill so high 

I do not understand how to use this sim can I exchange for a real SIM card 

Im just wondering im a whole bill infront on my contract I paid my bill on 6/3 but then on 16/3 they took another payment  why is this ??? Im new to id so I don't know what's going on 

i am out of comtract, i have paid for my device, how do i reduce my bill? 

Hi please call me I’m being charged so much more this month and also want to know when my contract ends.

Hi I have charge on my bills for 48 overdue can you pleases tell me why I have this amount ? 

Any idea where my Currys voucher is . I see that on previous posts you say that it is sent by email. If so who is it sent by