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Bills, Payments & Charges.

Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

216 Topics
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216 Topics

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olcunninghamCivilian

asked in Bills, Payments & Charges.

Payment from account and do not have a ID mobile account or SIM

I have had payments for the last 2 months leave my account for ID Mobile and i do not have a sim or account. Please can someone contact me regarding this as the live chat function also does not work.thanks

Deividas77Newbie

asked in Bills, Payments & Charges.

scammers

Charged twice No coments, no any answer's

asked in Bills, Payments & Charges.

Delay payment until next month

I am struggling financially this month due to unforeseen house repairs I've had to pay out for (a broken pipe has taken out half of my living room ceiling and caused water damage!). Would I be able to set up a promise to pay for the 13th July, so that my services aren't restricted please?

BeardDNewbie

asked in Bills, Payments & Charges.

Payment mix-up?

I changed my bank details a few weeks ago. On 11/6 I had a failed and a successful payment taken and then I got messages today (15/6) saying I had missed a payment and my services were going to be disconnected. I paid immediately and realised I had paid already only 4 days ago. Very confused about what's going on. Ideally I would like 1 payment refunding as I dont wish to pay an additional month ahead if it's not needed?!

Lozaconway1978Civilian

posted in Bills, Payments & Charges.

billing to high

I have been trying to get in touch with someone for days and this is ridiculous , my mum is disabled and you have billed her £55 when she should be charger £14 I would like to get in contact with a REAL PERSON as soon as possible because she cannot even afford to pay for her essentials when id mobile is stealing her money.

Samantha SkinnerNewbie

asked in Bills, Payments & Charges.

upfront cost

Can I pay more for the upfront cost to lower the monthly cost?

Sandy WalshNewbie

posted in Bills, Payments & Charges.

Sandy Walsh

I paid my bill 6 times in error so can you give me a refund please?

Ukpete70Civilian

posted in Bills, Payments & Charges.

paid bill but service not on

I paid my bill but service is not on And I set up direct debit

IrritatingLlamaNewbie

asked in Bills, Payments & Charges.

"High number of chats"

Trying to get into a chat is impossible you claim its due to high number of chatsbut i assure you thats a lie and your staff are just lazy, randomly asks for my name i get up to the number and then it just repeats so yeah its a lieweeks ive been stuck with a damn issue

Ross JenkinsNewbie

asked in Bills, Payments & Charges.

How do I get a final Bill

I haven’t had an email or anything sent to my address and sure I’ve been charged more than I should have and no option for live chat. Is there a phone number or email address?

Paul SchofieldCivilian

asked in Bills, Payments & Charges.

What do I get from ID

I am paying a monthly fee for ID mobile but I don’t actually know what they do.I pay 3 for the network I’m on. My phone is bought and paid for - as in not paid for monthly in installments.So what do ID do for the money I am paying them?

clivethomsNewbie

asked in Bills, Payments & Charges.

still billing me

Ended contract last month it runs out on 30/06/2024.I have already paid you up to then but according to your message I still owe you moneyPlease amend.I need a number to reply to your messages

asked in Bills, Payments & Charges.

Will my bill change when ?

I am currently paying off a IPhone 15 Pro Max, my bill is currently £67 but with just my minutes calls and data it should be around £17 from what I remember, should my bill go down to just £17 once I have finished paying off my phone. If so is there a way to check how much left I have to pay off ?

Maria Lisa KouroushiNewbie

asked in Bills, Payments & Charges.

Can't make outgoing calls

Hi I've been trying to make calls over the last few weeks and they just won't connect even though I have 1,2 or 3 bars showing. Please advise. Hoe can I contact someone at ID

asked in Bills, Payments & Charges.

Paid £10 plan not showing on account

Paid £10 plan not showing on account using app or webpage

Melissa MarshallNewbie

asked in Bills, Payments & Charges.

bill

I paid my phone bill yesterday today they have switched my phone off but yet the money been taken from my bank

Melissa MarshallNewbie

posted in Bills, Payments & Charges.

money took from my wccount but my account has been suspended

I paid my phone bill yesterday through the automated phone service they took my money but now my account has been suspended and it’s saying the balance is still due to pay

asked in Bills, Payments & Charges.

Change Direct Debit details

I've been trying to change the details on my direct debit for a couple of days now. I recently changed bank accounts and wanted to change the account that the payments are taken from. Every time I try the app gives me 'Oops something went wrong, try again later' message. I thought I'd call them. They don't accept my PIN even though I'm 100% sure it's correct. So I thought I will change my PIN in app, easy right? Surprise, I can't because 'Oops, something went wrong!'. Still fighting so I thought, online chat is the answer! Alas, no agents there to help. I am sick and tired of being send to FAQs and help section as it doesn't cover my problem, yet it's impossible to contact ID Mobile. Please help.

Jason LutyNewbie

posted in Bills, Payments & Charges.

how do i speak to someone

How do I speak to someone

LeighHNewbie

asked in Bills, Payments & Charges.

Data Remaining

Can you please tell me, have I used 6.1Gb of my 4Gb allowance, or I have 6.1Gb remaining? The graphic is very confusing.

Slimjim176Civilian

asked in Bills, Payments & Charges.

What are the roaming costs for the United States of America?

Travelling to NYC next week and cannot find any information on roaming costs Thanks

Grzegorz BudzNewbie

asked in Bills, Payments & Charges.

Unblock account

Hello,I send money. Can you check my payment?If yes, I would like unblock my account, please.

asked in Bills, Payments & Charges.

Bill

Hello, I was supposed to have 5 pounds for the first three months but it was different.

Abbigail FreemanNewbie

asked in Bills, Payments & Charges.

final bill issues

Hi I’ve recently just got a new id account as I was never able to access my previous one. They’ve sent me a final bill but I’ve not got access to log onto my old account. I normally would pay by ringing 7777 as my direct debit was cancelled. As I don’t have access to my account or SIM card now I’m not sure how to pay for my final bill. I’ve spoke to the live chat person and they gave me 2 numbers to call- one says I’m up to date because I’m ringing from my new number/account and the other one 03330037777 - I can’t figure out how to make a payment to a different account. the person said I could pay from a different account but I’ve got no clue having gone through the options so basically how can I pay from a new number/account for an old account. thanks

beverleykNewbie

asked in Bills, Payments & Charges.

havong problems setting up direcr debit and want to upgrade

Hi I keep getting an error message when trying to set up a direct debit and I would also like to upgrade

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