Bills, Payments & Charges.

Bill payment was taken 3 times, spoke to customer service through live chat and was told refund was being processed and opened a complaint. Spoke to complaints department who then informed me it was being sent by cheque (no mention of this on live chat) and that account would be debited within 24 hours. Just spoke to the live chat for an update as its been 2 days, refund not processed and will be 5-7 working days. Can't believe anything that this customer service department tells you. This stands out as the worst experience I've had with any company in any industry, completely useless avoid them at all costs.

Hello. I hope someone can help. On my latest bill there are two charges for two phone calls I made to a UK 07 number. Having checked my phone I did indeed make these calls, but I can’t remember who they are, and no business or name comes up. Anyway, my contract would normally cover such calls so can anyone explain why I might have been charged? Thanks Chris Neill

How do i veiw my usage for a particular day

Every month my direct debit isnt set up, even i done it online after I make payment online. Is there a why I can speak someone at id mobile

Hi need a new SIM card

Took out my contract in December 2024, fully aware of the April price rises. My contract when I took it out was £29.99, from April it will now be £32.05. This is not the 3.9% that it should increase, it's over 6%. Obviously the amount in real money terms is hardly anything, however its more about principle. Can anyone shed any light on this?

I recently went to Australia, with a short layover in Shanghai. Although I never took my phone off airplane, knowing full well I don’t have data roaming, I have still been charged for using all my roaming data during that short layover. I have spoken with ID via live chat to have the charge deducted from my regular bill, but they are saying nothing can be done. anyone else had a similar problem and found a solution? I don’t see how I should be charged for something I never used, especially when that charge is larger than my regular bill!

I keep getting told I have an outstanding bill payment on my account, however my bill payments read that I paid my bill on 19/03/25. Can you explain why I have an outstanding balance?

Hi, After having experienced a messed up a switch to an e-SIM, I was offered a deduction on my next bill of £20 which I accepted. This never materialised. When I contacted customer services again today, I was left hanging for more than ten minutes after providing my phone number and my email-address and was then asked to confirm my email-address (which is the correct email for my account). I can understand waiting times, etc. but I cannot understand if I have to wait for a reply from the operator for ten minutes without any reason given for the delay. The operator never responded to my request, so I eventually left the chat. My issue remains unresolved, so I would kindly ask you again to deduct £20 from my next bill. Thanks

Hello

I have another phone with you that as been locked whem i pay the outstanding balance will it be unlocked

With my bill cap set to zero ( £0) does this also prevent MMS texts from being sent / charged by accident. ? Ie. Does a £0 bill cap prevent ANY additional charges outside of the agreed plan. ? Thanks for any info.

My money has been cocked up by DWP yet again so I can't pay my bill till 4 th April

I was charged £45 when I went from Plymouth to Roscoff on the the ferry overnight i didn’t even use my phone I was asleep and woke up to a text say i have used up my Data cap and will be charged £45 on my next bill how can you justify that ?

My wife, Jacqui MacKenzie, was in live chat discussion earlier today regarding a failed data add-on she had tried to use last week. But as the account is in my name, I have been asked to contact you directly. Her earlier messaging is as attached. Can you please review the comments and confirm how to get the refund for the failed data add-on.

Hi, 2 direct debits take on 14 March, £7.90 and £ 7.00 out of my bank account. Can I have my money back please

Hi All, I am currently in Morocco and have bought a local prepaid sim card (Maroc mobile) to avoid ID roaming charges. If I phone another mobile in the UK, will the recipient who is also on ID incur any charges? The person I want to call is adamant that they will be charged for receiving an international calls. Thanks in advance

I can’t change the account I use for my direct debit. I need to change it to my business account, the details are the same address wise. The only thing I can think of is the bank account name is my businesses name instead of my actual name.

Hi I received a text saying that my monthly bill could not be taken from my bank account - I have just changed the bank so it didn’t surprise me. I paid with a debit card but then a couple of days later the same amount was taken from my bank by direct debit. Essentially, I have paid the bill twice. What will happen now? Thanks

So my next bill which is for 1.3.25 to 31.3.25 this is March just because the direct debit gets taken out in April does not mean you can up the price for my contract .contract price rises happen in April.not March this is disappointing all the people you do this to is a disgrace and you are making money from all these people when their price should not change untill April

I have now been charged 3 times for 1 bill. Money taken 3 times.

I paid for an add on to use my phone in Northern Cyprus but it wouldn't work. I have been in touch about this and requested a refund for the add on. I have just had my DD taken and I have been charged for the add on.

Hello I’m currently going through financial hardship unfortunately lost my job however I can pay my bill on Friday 28th march

First issue: Instead of the app showing the correct amount owed as per my bill (£10), it shows (£10.07). Same on the web. Customer services say it is erroneous, they do not understand why and took an action to escalate to resolve. That was two weeks ago. the issue is not resolved as we are now on the second bill and of course no updates. Second issue: A week ago, I was promised a customer service credit to my account. Is there an area of my account on the web or in the app that I should be able to see that credit? If not, why ? if anyone has any informed thoughts on either of these two issues, please help. With thanks

Hi id mobile currently my direct debit is being paid on the 16th of each month i would like this to revert back to my original date which was the 12th of each month regards Kevin Hartley