My bill has doubled from £8 to £16 with no red on my bill. Can you explain why?

I need help. My bill on the ID Mobile App says this months bill has been paid. But I know it hasn’t as the money hasn’t come out of my account. The money was meant to come out 2 days ago by direct debit but it hasn’t yet come out. I don’t know what to do 

Why did they charge me £80 instead of £8 for my bill payment?

I have changed paydays and I need to change my payment date for bill as I get cut off every month. I should have seen this coming when they screwed up at the start of my contract 

Hi I would like to see if it is possible to put all my services back on. I had an unexpected emergency this month and had a death in the family unfortunately so could I have my services out back on if I promise to pay double on the 30th of January. I’d also like to change my payment date to this date 

Hi all. I closed all 3 of my id mobile accounts in september, and settled all of them in full. Since september on a monthly basis id mobile have been issuing non payment reports on my credit file for £1 even though all my accounts are settled. Has anyone else had the same issue? Ive raised it as a complaint but as yet have not heard back. Not sure how to resolve this. Thanks all.  

I changed my DD date to the first of every month yet nothing has been taken from my account in two months - what is actually happening I have a newborn and can’t be dealing with the hassle of going in manually paying the bill. What’s the point of having a DD set-up? 

I have had a contract for the past 24 months with ID mobile costing £42.66 a month. My direct debit would come out on the 20th of every month. On the 16th of this month, I upgraded my contract to a new plan costing only £7 a month. However when the 20th came around, I was still billed £42.66 through my direct debit. With the pro-rata explanation on my billing page, I was not expecting to be billed at all this month (as I was roughly £24 in credit). Do I need to cancel the old direct debit and create a new one for my upgrade? If so, how do I go about getting a refund for this? 

I have a SIM only plan and previous couldn't use  picture messages in normal text messaging because it wasn't included in the plan. I've received a SMS picture message today. (Google text messages).Will this be charged ??

I have paid my bill why can I not make out going calls?

My mobile app is saying my bill is overdue but i paid two times in december 

My mobile app is saying my bill is overdue but i paid two times in december 

I cancelled my plan using a PAC code when changing to a different provider but am still being charged. I am unable to log in to the ID app as i no longer have that number. Please help

Could someone contact me { REMOVED } please as I don't have id mobile phone number 

Due to falling behind with payments from loosing my job my accounts been disconnected is they anyway I can get this back up and running if I can pay the total of missing payments I have missed ?

Due to falling behind with payments from loosing my job my accounts been disconnected is they anyway I can get this back up and running if I can pay the total of missing payments I have missed ?

I have recently opened a new sim account for my elderly father. He recieved a new sim and an email confirming direct debit details. However the account holder name they stated was incorrect.The sim arrived, and has been activated however the phone number is not active. Probably because the direct debit details are incorrect.My father contacted live chat to ask to change the name on the direct debit and was told he was not allowed to do this and  would need to do this on the app . The ID agent stated the details of the direct debit which had the wrong bank account holder. I told him that this was exactly the problem I wished to correct. It had the wrong name as the bank account holder. The clearly could not understand what my issue was as everything required a typed description . But kept Insisting that the direct debit had passed checks.  To which I replied " how can it have checks if it contained incorrect details?"He then dissappeared and

I want to temporarily remove the £45 cap on international roaming. I can’t see where to do this on the app. ‘Plan/manage your iD services’ doesn’t give this option. ‘Bills/manage bill cap’ is already set to £75 and presumably is not specific to international roaming.

Hi i need help with bill

Hi i need help with my bill please 

Hi i need help with my bill i can not pay now full amount 

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Good afternoon,  my bill is getting more expensive every month and its far from what i agreed at the beginning. what is the extra charges for? It says UK and there is over £4 extra for this. Please explain.  Its getting too expensive for me. thank you.

Hi, I’ve tried to call with little help. I have changed jobs recently which has me going from weekly to monthly pay, so I am short on money until the 31st. Could I have payment holiday until then  please and also change my payment date until then? Thanks 

I keep receiving a something went message when Im trying yo download my latest bill