Bills, Payments & Charges.

Why are you taking £6.00 out of my account every month?

Good afternoon. Minor matter only. Just curious if an admin/iD Mobile employee can take a look or whether this is a job for the official chat route? I have 3x iD Mobile plans. One sees no alerts when bills are created (the other two do). I’ve checked my settings and all seem fine. Just odd. Ergo is an admin able to check? Jonty.

I have ordered a new phone which never arrived due to issues with DPD. I then spent ages on the phone to complaints department who all were very nice and understanding and assured me that I would get a refund. A week later I received “final” bill so it ended up costing me nearly £100 for absolutely nothing. I will not be buying from ID mobile again, appalling service!!

I have 97gb left of my 100gb a month allowance. But last nivht an add on of 15gb fir 30.00 pound was added to my account. As i only use 30gb a month, and i did not request the add on, how was this possible. No one else has access to my phone. Live chat did not give me a satisafactory reply. I feel i,ve been ripped off for £30.00, as i donot need the 15gb as i have 97gb left. Very unhappy

My plan says I have unlimited text and calls, and data remaining until 23:59pm today. But when I try to make a call it says I have no credit. The call is to a UK landline.

i have a premium charge 61033 on my phone bill £1.50, i do not know what this is for can you please help

My monthly bill is slowly creeping up from £10, £11.60 and now £12:20… Why is this? As I've not used hardly any of my data and it's rolled over? It should be £10 every month.

I seem to have been double charged on my latest bill. Also I am leaving so my bill would have been too much even without the double charge. Who do i contact and how do i do it.

Hello, I have just upgraded my phone and gone on a new plan. I have just tried to make a phone call but it says I am capped. I need to make a payment but it comes out monthly on the 3rd of every month. What do I need to do as cannot ring anyone even though I am unlimited calls?

I've had some money troubles so can't pay my bill this month but will be able to clear my bill in may 2025 as I've been awarded limited capability for work and work related tasks....I need my phone to be able to make calls as I suffer from mental health and need to be able to call my mental health hub when I'm really down...I've took 2 overdoses in 6 months so they are my lifeline at the moment.

Hi al So when i log into the app and go to billing it shows a current balance of £94. My current plan has unlimited everything for £41 per month. However when i call 777 to check my ballance it's telling me that it is at minus £10. I usually pay my bill through the app on the 15th of every month. So I don't understand what this £94 worth of charges are for or why this is being displayed. Problem is that the app is going to assume that this is the amount of money that I want to pay. How am I to pay my phone bill when I can't see an actual proper ballance to pay.

I changed my DD a few weeks ago. It didn’t go through so told I owed £12. Have paid this but app still shows I owe £6 and can’t reset the DD.

I took out a contract out for 26.99 a month with no price hikes for the duration of the contract but now my bill has went up to 28.85 I have not went over or have any extra charges on my bill so don't understand why they put it up when the said it would remain the same for the duration of the contract something not right.

Why did my bill not reduce at the end of my contract, after I finished paying off my phone?

Hi im josef I would like to set up a new direct debit as I have two separate contracts with you but I would only like to set up a direct debit only for this number (INFORMATION REMOVED) and these are the bank details of the account I would wish you to take the payment out of this account (INFORMATION REMOVED) Thank you (INFORMATION REMOVED)

Hi, can you tell me why my direct debit always seems to get cancelled. When I have tried to put my bank details in again it says there is a problem.

Matthew at ID mobile claim they’re communicating with Currys concerning Currys £50 Gift Cards, which is absolute nonsense. It’s yr forced to call them then given an email address for gift cards that does not reply at all, then 2weeks on ID mobile web chat claim you need to wait 120 days Not 2wks do activation of Gift Card. Web chat then offered me £20 off my bill! Really how insulting! Forced to make a Complaint & have taken note of reference Number & screen shot all conversation with Webchat etc.I simply want ID Mobile to Honour my £50 Gift Card i purchased in good Faith on upgrading with ID Mobile. If anyone else going around in circles trying to get answers, make a formal Complaint to ID mobile & note yr Reference No. ID Mobile have known all this time for 2weeks now, these Gift Cards are basically worthless until activated.

Hi my monthly bill is £15, however this months bill has a recurring charge taking my bill to £26. Why is this?

Hello :) I’ve only been with iD for a handful of months, and I’m on day 2 of a holiday in France. I’m getting texts from iD that suggest I’m somehow racking up unexpected costs. I’m on 90Gb of data per month which I don’t get anywhere near consuming, roaming in EU is supposed to be at no additional cost provided calls/texts/data remain within the plan threshold. The texts say things like ‘please be aware that you’ve started using chargeable services whilst roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15 per MB.’ or ‘you’ve now used 100% of your credit limit. To use any chargeable services you’ll need to log in to the iD mobile app’ I spent a really frustrating hour doing ‘live chat’ on day 1 of the holiday because the above was very worrying. I got cut off by the first agent after 25 minutes of plodding through questions like ‘confirm your mobile number’ with 5 minute waits between any acknowledgements. After 30 minu

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

I'd mobile send me bill fo different number

Hi

Hi my wife has been receiving 3 premium rate texts each month for the last 5 or 6 months adding £4.50 to each bill.I read that this is a common problem for customers of various network providers.In the end I phoned I.D. customer services as her contract is in my name.I have 3 contracts with I.D. and I requested that each of them have premium rate texts blocked which the customer advisor did.I am awaiting now to see the next bill to check and see if this has worked hopefully it has I will be straight back onto I.D. to ask why and demand a refund. Hope this helps others. Keith Carlisle

How is the refer a friend cash back dealt? Is it straight to the persons bank account or as credit to spend? My friend wants to refer me but doesn’t have an active plan on id mobile right now.

Hello, After reading about the CPI 3.9% as my contract started before 01/25, I am wondering why my bill has increased so much, there have been no extra charges at all as I barely use it. There has been £3.50 added to my bill and this is not 3.9% of £52.99 and I would like to know why. It should only be around £2.00 extra, not nearly double. Thanks for your help.