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Community Member
August 29, 2026
Question

Refund

  • August 29, 2026
  • 1 reply
  • 4 views

I’ve had to leave iD and there’s a few quid left in in my account. How do I go about getting a refund?

    1 reply

    Decembersangel72
    Gold Contributor
    Gold Contributor
    August 30, 2026

    Hi ​@Mac7 
     

    Your best option is to contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.