Can’tadd my phone number in the app says error 

 Dear iD Mobile Support Team, I’m reaching out regarding a recurring issue I’ve experienced during phone calls on the iD Mobile network. Specifically, when I initiate a call—particularly to call centres—the first second or so of my speech is consistently cut off. This results in the person on the other end missing the beginning of what I say, which can be frustrating and disruptive, especially in professional or support-related conversations. I’ve tested this across multiple calls and environments, and the issue persists. I’ve also come across several discussions in the iD Mobile Community forums where other users have reported experiencing the same problem. It appears to be a known issue affecting multiple devices and users, not just an isolated case.I have already received a replacement SIM card and this has not improved things. Could you please advise whether this is a network-related issue, a device compatibility problem, or something that can be resolved through settings or update

Simply cannot connect to the internet when out of range of the domestic router. Have checked and rechecked my settings and have had it confirmed by a 6 year old that they are correct. The coverage in the area is good so what's happening please? Are the 5G towers having issues in north west Cardiff?

How do I get a puk code if I cannot access the chat team?

Hi I had a issue with my direct debit last month because I have changed banks and forgot to change it. You then cancelled my direct debit and I just made a card payment to pay my bill. When I went back a few days later to set up a new direct debit you said I had to pay my bill again, which I did before I could set up direct debit. Which I did so my bill for this month has been paid. I have just received a txt this morning though saying you are taking the direct debit for this month which has already been paid. 

I put the roaming data onto the wrong phone (I have 3) but only one with me abroad.  Can I get the charge refunded for the one I do not need or have with me?

My daughter is in Spain, her phone should have activated yesterday but it hasn’t

Please can you tell me if my new sim card is active and has my old number been transferred?  ?

Hi, I have a second contract with you. I have received a bill and its over 100 pounds. Can you please help

How do you get access to voicemail? ((Tried "1" and "123", but nothing). i keep getting the message that i need to activate by calling from my phone... well i am calling from my phone!!!!

I recently transferred my phone and my wifes to ID from a different provider.On neither phone did we get around to setting up a Sim pin.Today I tried to do this with no success.In our phone settings, when I tried to turn on the Sim pin facility I was asked to enter the current pin.I tried the same default as was used by the prvious provider (9999) with no success, then was informed that the ID default is 1111. I tried this with no success so now only have one try left before my sim locks.Can anyone tell me what the default code is, and how I would recover the sim if I do get locked out following a third attempt.

Where can I submit my PAC code please?

How can I see what my additional charges are as I just seen it go up by £4 and I wasn’t doing anything??

I paid for ads 20£ for roaming in Turkey, but it doesn t work - i do not have internet. I would like to cancel it

Suspend monthly plan fr 3 months

Hi I have been made aware there was outstanding bill to be paid on my phone bill.  however checking through the payment history this is not the case. I have now overpaid 3x £30 and my account has not updated this correctly. Please can you look into my case urgently.  thanksbel

HiTried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !).Moved to ID Mobile and had old number ported over.  This happenend on Tuesday but it hasnt worked properly.  My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything.  If you try and call my number it says ‘number not recognised’ or ‘not in service’.Anyone had this and got any idea what to do ?  Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone).Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks

RCS chat still showing ID mobile number instead of transferred number. I have so far done all the suggestions listed and it is still showing the ID mobile number. HELP!

What is the process for claiming financial compensation for loss of service>

For the past few days there has been a loss of signal, 4G/5G, in the ST8 Biddulph area. This has been reported on local forums and seems to be affecting the ID and three networks.Any known issues? Nothing is logged on the service checker 

Why have I been charged an extra £7 on my bill, and why am I over due £5.88, what is going on?

I am concerned that I may be being double charged on my account.Each month I am charged £8.00, which is the only amount shown on my online ID Mobile account and bills. However, I have also been charged an additional £7.00 at a different time in the month, even though there is no record of this £7.00 anywhere on my account. Looking back, I did receive an email saying I would be charged £7.00 on 31/01/2026, but this does not appear in my online bills or account history.I previously contacted Live Chat and was told that I am only paying £8.00 per month. Based on that information, and as I have recently switched banks, I cancelled the Direct Debit for the £7.00 because it appeared to be a duplicate charge. I also asked my bank to refund the £7.00 payments, which they have done for January 2026  and February 2026, because there is no record on ID Mobile of these charges.I have now received an email today stating that the £7.00 Direct Debit needs to be set up again. However, when I check my