I haven't received a qr code 

I used to have a great signal both WiFi and 4g. Now in last few weeks it’s terrible both at home BS161RQ and work BS105NB. Thinking of changing provider 

I want to Leave ID as my contract is coming to an end on 09th May 2026. I do not want to switch to any other service provider as well. Simply close my plan/ contract and close the number as well. Can I close it today/ before the contract end date ..?

Hi when will mr ored be here please 

Hi please help. I was on holiday last week and paid for a 7 day add on out of EU for data. However I have been charged £45 for data use. Please cancel this charge immediately 

I am registered with id mobile but when I login my email and password works but adding my number doesn’t work . It says it’s not registered 

My number hasnt transfered over from Three after a week. I have reset the settings has advised. Please help 

I would like to discuss about a new mobile number

I’m travelling to Australia. I want to buy an eSIM. Not through idmobile. Will it work?

i accidentally added an add on to my contract but i dont need it. i dont want to be charged, how do i remove it?

Formal Complaint – Ongoing Network Failure – Request for Compensation and TerminationI am making a formal complaint regarding the serious and ongoing problems with my iD Mobile service in Montrose, Scotland.For more than 7 days, I have experienced severe and repeated network problems. For long periods there is no network service at all, and I am completely unable to use mobile data. This means I cannot properly use the service I am paying for.My contract includes unlimited calls, unlimited texts and unlimited data, and I continue to pay my monthly subscription in full. However, I am regularly unable to use the service, particularly mobile data, because there is no usable network connection.I would like to formally refer to Clause 4.6 of the current iD Mobile Pay Monthly Terms and Conditions, which states that where a customer experiences continuous or recurring disruption of Services, or a technical fault on the network caused by iD Mobile, the customer may be entitled to a partial or

Hello, My ID Mobile app is not showing me my active plan, I am still getting emails from my monthly bills, but i cannot view anything or any information via the app. The app says "the plan is disconnected" and provides no further information or solutions. Please help me make my app work normally.

The ID mobile doesn’t work- half the time call doesn’t get through, or data doesn’t work in spite of paying for unlimited data. Have to keep resetting network settings every 2-3 days. Pls send a replacement SIM card…

I have ported my old mobile number and had confirmation that this was completed.  I have successfully set up an account but when I try and add this ported number I receive an error “sorry your details do not match our records”. I have carried out simple suggestions from the electronic chat but it still fails.  Any further advice would be appreciated.

I have purchased a physical sim but my new iPad only accepts an esim, can anyone advise how I obtain a QR code to convert to an esim?

Hello I was wondering why they are taking £11.00 instead of £6.00 out of my account I am not in roaming for 2 months and they are still charging for roaming I need my money back please 

Connect me to live chat support please

How do I access the live chat? 

Can I transfer my phone number by PAC from my old provider which is sim based to the IDMobile eSim that I already have a plan on please?

hi i need some help my daughters phone when people try and ring her it comes up with a message server unavailable i have took the sim out and put it in my phone and it does the same ,its not all the time but its happening quite alot please advise,nano sim Samsung galaxy s25+ software android 16

Hi, I switched my sim on 30th sep and that new sim came on 6th Oct. Started today as switching date today. So why you are counting from 30th sep. Even i received sim on 6th oct. How can you charge me without receiving sim??

Hi, i have noticed i have been charged £8 on my next bill for an add on of 1000 minutes it was definitely not me who added the add on as i wasnt even logged in at the time of purchase why would i add an £8 add on when i have unlimited minutes  i believe this add on to have been charhed to my account i correctly

Hi so I have just been accepted for my phone just had the email come through, I need to put a cap on the spending even though it is not here yet just want to make sure I can’t go over at all and also make payments online can I have the same number if I transfer it over 

I have accidentally cancelled my direct debit. I cannot seem to set it up again through the ID mobile app