I would like to know when my contract ends because it doesn’t say it anywhere on the app. What happens when my contract ends? I want to just pay for a sim not a contracted phone again. Waste of money!

Just a query, ordered an upgrade around 7:15 pm nd received an email saying that my order is slightly delayed. When will I actually get my phone or is it gonna delayed for an insane period of time. Thanks

I am getting constant calls, texts, even whatsapp messages all asking who I am and why I called them. And when I say constant I don’t mean it lightly. While writing this I got about twenty more.I greatly suspect my number has been spoofed by a scammer, and am lost on what to do.

Hi,I’m really concerned about my recent trade-in. My phone was delivered to the trade-in centre on 30th September (confirmed by Royal Mail tracking), but I still haven’t received any confirmation that it was received, or any updates on the cashback process.I emailed the trade-in team on 3rd October and again on 6th October, but I’ve had no reply. Today is the 7th and I’m still completely in the dark.I chose to use iD Mobile’s trade-in service because I thought it would be safe and reliable. Instead, it’s been incredibly stressful not knowing what’s happening with my device or my cashback. The lack of communication is really disappointing.At this point I just need reassurance that my phone has been received and clarity on when I can expect my cashback payment. Honestly, if I’d known it would be this stressful, I would have just sold the phone directly elsewhere for more money.Please can someone from iD Mobile confirm what’s happening with my trade-in?Thanks.

Hope the title explains, I sent off my phone for Trade In on the 27th of April, tracked with Royal Mail. They say it was delivered 28th of April. No communications what so ever. Appalled.

l started a new contract with idmobile, how do l stop my old contract with idmobile and transfer my original number?

How has anyone else got around this? I renewed my contract for a Pixel 11 Pro XL. The promotion was for £300 on top of the trade-in price quoted. Anyway, I am ready to send the phone in and it says you need to use a specific form or you get the standard value. All good so far but when you click on the form in the email (I also used the link from the screenshot I took of the offer at the time) it asks you to select the promotion and they all relate to Samsung phones.So how am I meant to do the claim if I can't select the correct option? Is it a scam? The only options are 3 Samsung offers for £100.

Hi , I paid my bills but my service still is not restored - I can see I have the data available but I still can’t call anyone or text ??

I am on a contract similar to only and they are saying I have to pay £17 when it’s meant to be £15 for unlimited everything what’s going on I won’t be paying £17 when my contract isn’t that 

I cant log into my ID mobile account on the app or web browser. The password & email works but when i put in my phone number, date and date of bith etc it says "sorry your details do not match our records". i have tried using the live chat with agents and live chat both did not work. how do I access my account to review my plan if ID wont let me access any of it?? 

I need to talk to a real person 

I am about to go on a trip to Canada, so I want to add roam beyond.At points on the tour we will be entering US, and back in to Canada again on the same day.Do I need to buy Roam Beyond overlapping for both countries at the same time?

My sons phone has gone black it doesnt seem to charge or switch on there are no icons on the screen

I have been with you for years and years, I feel like I have been robbed as my upgrade you have charged me 44.99 when you're offering new customers 38.99.can you help me out?

I have discovered two accounts at my address under my name. How do I cancel one without knowing the details? I e phone number and account number

Hi, I used to be able to access my voicemails and I would also receive a text synopsis. I now cannot retrieve my voicemails. The system tries to guide me through voicemail set up (no idea why as it wasn’t required previously) and seems to be incapable of recording my name so I cannot complete the process. I don’t even want to leave my name and a greeting but there is no option to bypass this. Please can you revert to my previous settings. This is beyond irritating and if it’s going to be a difficult/frustrating process to fix then I will simply cancel my contract and move to another provider. Jennifer Malcolm 

Someone scammed my account and ordered a new phone. Luckily i didn' t post it to them despite the abusive and persistant phone calls. i have returned the phone to Mobile.co.uk (received back 21/08/2026), but my plan still hasn't changed back. i am now being billed £80 for some reason. How is this ok?I was out of contract and all of a sudden i am lumbered with a £63 a month contract for 2 years and nothing to show for it! At this point i just want to leave iD mobile. Stress levels are through the roof all thanks to a stranger who thinks ripping off pensioners is ok. Todd at Curry's Truro was amazing, so helpful   But iD mobile customer service and fraud line were less than helpful and really rude at times.Some help to sort this out so i am not still being defrauded would be great....someone? anyone? hello.........????

My phone was stolen and I got a physical replacement sim from curry’s. I activated it but haven’t got any email saying that it’s ok 

I have received the two SIM cards i ordered but I have only received  1 new phone number which works fine, however the other phone with the other new SIM card cannot be used. Could you please activate the SIM card and issue a new phone number.

Hi I've tried to transfer my old number across multiple times (for over a week) but keep getting an error message.Does anyone know how to fix this.I'm paying two contracts at the minute because of this.

Hi. I have had a sim with ID for over 2 years. Recently, I bought 2 esims from a different company. I have a Google Pixel 7 so I am unable to have more than 2 e/sims. I decided to disable my ID sim as it said it would not cancel my contract with IDmobile (which made me assume that I would be able to easily just turn it back on). I am now unable to turn my sim back on even after disabling one of the sims which means I am not able to send or recieve calls or texts to my phone number. I am trying to get a replacement esim through the app however it keeps sending me a verification text message which is really unhelpful since i CANT GET a text message. (My phone settings say my sim1 is unavailable and my phone number is unknown). Is there any way I can please get a replacement esim without the text verification while keeping my phone number? Thank you so much

my sim doesnt work on 4g when im out. i have my full data allowance left and my datay is turned on.

I placed an order for a new Galaxy S26 Ultra yesterday to take advantage of the free Galaxy Watch 8 deal via mobiles.co.uk - 2 year contract on ID Mobile, just for clarity I have been an ID Mobile contract customer for 4 years with no issues in terms of payments etc but the upgrade offers werent very competitive so I took out a new contract.I’ve been told today that I didnt pass the ID Mobile internal security checks, but have been provided with no explanation whatsoever, which was really suprising given I have been a customer of ID Mobile for the past 4 years? I tried the Live Chat but that was useless. My credit score is classed as “Excellent” across most of the credit agencies. I was told it’s an ID Mobile block that only a few people get to see the reason (so actual fraudsters don’t try to circumvent it) and it will be in place for 30 days so don’t bother trying to re-order for a month.So I don’t know where to go now. I don’t know how to “fix” the problem as I don’t know what the p

I have recently got my new phone under a new contract and would like to transfer for my old number from my sim only contract to my new phone