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ahhmeemanCommunity Member
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TRANSFER OF WHATSAPP TO NEW FONE

I used to be with 3 who mistakenly canceled My number, I did not realize I would need it to transfer WhatsApp to My ID Number, does anyone know of another way to do this?

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WelshPaul
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FlowerGirlActive Contributor
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PAYG

I have two questions regarding payg.. Will my account remain active if I do not use or top up my sim? How does cancellation of payg work?

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IDchuzzlewitNew
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 Your iD Account & App.
Can't add phone number to new online account

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.I now just have 2 numbers with ID; my wife and daughter.I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases.  Previously I had a separate online logon for each phone number, which was a bit awkward but worked.Sounds like I’m not alone. Please could you advise how to proceedRegards,Martin Wilkinson 

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AnnalouiseS
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AnnalouiseSNew
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 Add-ons.
Turkeh Data

I have paid £20 for extra add on to use data in Turkey but I am not able to use any unless I connect to wifi I need to be able to have data to send messages and calls 

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AnnalouiseS
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Matthew T
iD Mobile Employee
Matthew TiD Mobile Employee
 Articles and competitions.
Your ultimate guide to streaming sport this summer!Blog

Sports fans are in for a treat this summer. It’s jam-packed with huge tournaments, races and more – and to celebrate, we're giving you the chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV!If you don’t want to miss a second of the non-stop action, we’re here to help. We’ll show you how to stream all the unmissable moments live on your iPhone or Android. And we’ll explain how to get your phone plan prepped, whether you’re watching at home or cheering from the sidelines abroad.Just follow this handy guide to catch every goal, match point and chequered flag without any nasty surprises on your mobile bill, and find out how to enter our incredible giveaway. Let’s get going… First things first: Get your data plan match fit.  Streaming sport can use up a big chunk of your data. Meaning it’s a good idea to check your plan before kick-off to see how much data you’ve got to play with. Watching in standard definition can use up to 1GB per hour, while high definition will triple th

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Belle_starrNew
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 Bills, Payments & Charges.
purchased new plan

I recently purchased a new SIM only plan for £15 a month via a website and not through my current account and I can’t seem to find a way to link it up to my current account despite the fact that my mobile number and bank details are the same

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UpsetCustomer123Community Member
 Fraud, Security & Lost or Stolen.
Problems with contacting complaints department or anyone

I don’t know what to do. There is no live chat either

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WelshPaul
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SlartibartfastNew
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 Coverage & Network.
Terrible Coverage

I’m getting the worst coverage I’ve ever had on a mobile. I’ve been with ID Mobile for a while and I’m constantly losing calls, and the data coverage is awful. I’m stuck in a 24 month contract because the IPhone 16 Pro Max was included. Pretty pointless phone with the lack of coverage. It would be nice if I could contact ID Mobile but they have no customer service number, and even if they did it would probably drop out.  Any ideas why the network is so bad?

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Flo Philomena
Active Contributor
Flo PhilomenaActive Contributor
 Bills, Payments & Charges.
disconnected with mental health

I have recently come into some struggles and never paid my bill I do need my phone for help and emergency is there not a way to be connected and maybe add the payment in installments onto of my bill. I feel lost without being able to contact doctor etc…I went over my limit don't know how never use my mins but surely the cut off is uncalled for I only have a few months before I upgrade.

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Flo Philomena
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KneeDamageActive Contributor
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Apple promotional Links not working

Hi, I did ask this earlier today in a previous thread but then thought as that was marked as Closed it might not get seen.  I’ve had the promotional links for Apple TV, Music and Arcade. The link for the TV offer allows me to sign in to apple and press redeem but the next screen just has a spinning wheel. I’ve tried on 2 PCs and several time with no success. The Music link gives the “missing UID” message mentioned above.I haven’t tried ArcadeWould you please send me some working links? ThanksM

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Cheri Ann VincentNew
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 Your Phone & SIM.
Sim

Hi, if I have requested an esim, but want to use the original sim card instead, can I? 

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skdNew
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 Your Phone & SIM.
Changing the number of rings

I have a new iPhone13 and I wish to change the number of times that it rings before switching to voicemail. It currently only rings three times before switching, making it almost impossible to answer it in time. How do I do this please?Sandie

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Tyler
iD Mobile Employee
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New
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StusharpsNew
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 Coverage & Network.
Unable to make/receive calls/sms

Hi, I have an android Huawei P20 and over the last few weeks I'm no longer receiving sms or calls. I can make calls, but it never connects on the first attempt. If I restart my phone I get a flurry of sms, but they stop again. Any ideas? 

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Tyler
iD Mobile Employee
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enbananaCommunity Member
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Creating voicemail PIN while roaming

Hello.Is there any way to set up voicemail, i.e. create a PIN for the first time, whilst roaming? Or will I have to wait until I'm back in the UK?Thanks!

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Tyler
iD Mobile Employee
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Community Member
DropintheCommunity Member
 Your iD Account & App.
Help please?

Has anyone else damaged their phone and their insurance companies have rejected their claims because ID Mobile contracts do not state your name and address? I am having an absolute mare proving that I bought three ID Mobile contracts because;A. The contract doesn't show my name and address together. B. The contract does not state the IMEI number of the particular phone I am claiming for. I am about to go Financial Ombudsman on both ID Mobile and my insurance company. Both incompetent. 

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Steven1971Community Member
 Getting started with iD.
no sim in. phone how to i request a sim

I have changed to ID mobile and pac my number but no sim has arrived and I have no phone help

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Barbara BoratynskaNew
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Missing invoice for a new plan and phone.

Hi. I recently upgraded my plan and bought a phone, a Samsung Galaxy 25, as well. Unfortunately, I haven't received the invoice with the name of the phone, price and date of purchase. I would like to claim a Samsung tablet, and I have to provide an invoice. How can I get the invoice?

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Kelly Nolan
Community Member
Kelly NolanCommunity Member
 Plan Changes & Upgrades.
plan change

Recently changed my plan  from 2GB to 60GB with unlimited calls and texts, while the app says Ive got 60GB my phone still says 2GB and I am now receiving warnings that Iam getting close to my data usage of 2GB. My bill for next month is going be for the new plan. SO how long does it take for the new data to become active.  

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Tyler
iD Mobile Employee
Ollie Jessup
Community Member
Ollie JessupCommunity Member
 Bills, Payments & Charges.
payment

2 payments have been taken out for this months payment 

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Tyler
iD Mobile Employee
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NmurphNew
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UID Missing or Incorrect - Apple products offer

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

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Tyler
iD Mobile Employee
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PauliePNew
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 Bills, Payments & Charges.
PAY OUTSTANDING BILL ON 23RD

Hi there, I would like someone to take my outstanding bill on Monday 23rd please

83
Tyler
iD Mobile Employee
Nigel Farrell
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Nigel FarrellNew
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proof of purchase

Could you kindly provide me with proof of purchase documents for my ID Mobile device or contract? I require this urgently and would appreciate your assistance as soon as

51
Tyler
iD Mobile Employee
Leelee80
Active Contributor
Leelee80Active Contributor
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here we are again

Hi anyone having trouble with their network again today?

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Tyler
iD Mobile Employee
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Community Member
KoyCommunity Member
 Your Phone & SIM.
New on iD, using old number, incoming calls going to voicemail.

I ported my old number into iD today. Have had text saying transfer complete. However, several people go straight to voicemail when calling me. I have disabled voicemail in iD app but it is still happening. None of the solutions proposed helped.It doesnt happen in all people, just certain ones. Help please iD, not much point having you as a provider if people cant call me.

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Tyler
iD Mobile Employee
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Active Contributor
haroldjwrightActive Contributor
 Coverage & Network.
Wifi calling is not working

I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me.I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine. However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem. It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

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