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726
Alex Trales
Community Member
Alex TralesCommunity Member
 Bills, Payments & Charges.
Getting charged for roaming

I'm currently on a ferry on my way to France. I turned roaming on and immediately got a txt telling me the prices for roaming. Then a few minutes later got a message telling me I'd already exceeded the £45 cap! I thought it was all included? Now I'm scared to use my phone abroad 

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Alex Trales
Community Member
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Community Member
nailahrCommunity Member
 Plan Changes & Upgrades.
upgrade

I’m trying to upgrade my sim only deal but keeps saying email not right, I’ve checked on app and website and my email is fine. What can I do?  

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N
Community Member
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Active Contributor
ChrisMActive Contributor
 Coverage & Network.
ALmost no signal, not enough to call; GU35

I changed jobs a few months ago and now work in the GU35 postcode area on an industrial estate. There is almost no mobile phone signal (on any network).   With the merger of Vodafone, Three and iD, any chance that things will improve in my lifetime - and ideally within the next few weeks? It’s pretty poor that in an area picked for housing expansion with new houses going uo all over the place, there is almost no signal for a mile or so. Someone at work mentioned the presence nearby of an aerial testing site which may mean that no mobile phobne signals are allowed…. is this true? WIsh I had known this before accepting the job offer…..

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C
Active Contributor
C
Active Contributor
ChrisMActive Contributor
 Bills, Payments & Charges.
Sudden high data charge over the weekend whilkst at home

My wife and I are both on the £5 per month package.  Suddenly over the past weekend she got a load of text messages warning her she was approaching her credit limit. SHe was at home for all but 1 hour or less of this, and we have wifi at home which the phones are normally connected to.  The account now whows a balance of just inder £80. Why has this happened and has her account or SIM been hacked?  Unable to see any details of the current month’s charges yet, probably have to wait until the billing date. Seems you cannot call anyone to query this and by the time I get home from work it’s too late to livechat and she doesn’t have the confidence to attempt livechat herself. What do we do?

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Active Contributor
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Active Contributor
Sonia goldsburyActive Contributor
 Ask a question.
my network is crap

My network is crap csnt get network at home or even at work definitely leave ID after my contract ends I've left my other network for same reason paying for something cant even use 

709
WelshPaul
Platinum 
Contributor
Sandra Capelan
Community Member
Sandra Capelan
 Ask a question.
contract end date

Hi, where can I see where my contract end date is?

111
MZone
Platinum 
Contributor
C
New
 Contributor
CaptainSpaceCatNew
 Contributor
 Coverage & Network.
When will signal issues be resolved? Liverpool

Had barely any service for days now. Works temporarily, and only very slowly. Life has become painfully tedious because I use my phone to tether my TV and PS5 and I’m unable to right now. You’ve consigned me to the misery of terrestrial TV :(

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C
New
 Contributor
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New
 Contributor
SlartibartfastNew
 Contributor
 Coverage & Network.
The worst network ever

Why can’t I get a response from ID Mobile? I’m experiencing terrible network reception both on data and calls. I’ve put a post up here already and only got one pitiful response asking if it was 4g or 5g!!!  It’s all the G’s!  Calls are constantly dropping out. Data is non existent anywhere in the country.  And customer service doesn’t exist.  I guess my only avenue now is to leave negative reviews and contact OFCOM.  What a terrible company

271
WelshPaul
Platinum 
Contributor
Matthew T
iD Mobile Employee
Matthew TiD Mobile Employee
 Articles and competitions.
Your ultimate guide to streaming sport this summer!Blog

Sports fans are in for a treat this summer. It’s jam-packed with huge tournaments, races and more – and to celebrate, we're giving you the chance to win a HISENSE 55E6NTUK 55" Smart 4K Ultra HD HDR LED TV!If you don’t want to miss a second of the non-stop action, we’re here to help. We’ll show you how to stream all the unmissable moments live on your iPhone or Android. And we’ll explain how to get your phone plan prepped, whether you’re watching at home or cheering from the sidelines abroad.Just follow this handy guide to catch every goal, match point and chequered flag without any nasty surprises on your mobile bill, and find out how to enter our incredible giveaway. Let’s get going… First things first: Get your data plan match fit.  Streaming sport can use up a big chunk of your data. Meaning it’s a good idea to check your plan before kick-off to see how much data you’ve got to play with. Watching in standard definition can use up to 1GB per hour, while high definition will triple th

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New
 Contributor
U
Community Member
UpsetCustomer123Community Member
 Fraud, Security & Lost or Stolen.
Still got problems with ID

In spite of raising complaint, still got problems with ID 

41
WelshPaul
Platinum 
Contributor
Suzie Curnow
Community Member
Suzie CurnowCommunity Member
 Ask a question.
pac code

I need to transfer the number from my old phone to my new one. I have PAC code. What do I do next? 

51
WelshPaul
Platinum 
Contributor
C
Community Member
cmcmrm26Community Member
 Ask a question.
apple offers

As with many people the link in the email for the apple offers is not working.  From what I can see in the chat this has been an issue for some time why hasn't it been rectified.  How can I get access to the offers 

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C
Community Member
Helen Marie
Community Member
Helen MarieCommunity Member
 Bills, Payments & Charges.
bill

I’ve just paid my bill

71
Geluk
Silver Contributor
M
Active Contributor
Michael DuffyActive Contributor
 Ask a question.
Phone Displaying Emergency Calls Only

When my phone is is "resting", it displays emergency calls only. Yet I can make calls. Why is that?

948
WelshPaul
Platinum 
Contributor
Karmel Lewis
Community Member
Karmel LewisCommunity Member
 Ask a question.
cont

Hiya I brought my first contract off here nd I haven’t had no updates on it I can’t track it I can’t see the details about my delivery.

320
Karmel Lewis
Community Member
Alex Simon
Community Member
Alex SimonCommunity Member
 Ask a question.
transaction number

I have not been sent a transaction number to transfer my number.

20
Alex Simon
Community Member
M
New
 Contributor
MCMCCNew
 Contributor
 Plan Changes & Upgrades.
My new plan has not been activated on my phone.

I’ve changed my plan (sim card) from 1GB to 12GB with unlimited calls & texts.According to iD the new plan was due to kick in yesterday, instead the old plan carried on.iD have emailed thanking me for refreshing my plan, the new plan is registered on my iD account but it is is not activated on my phone. I’ve done all the usual things like switching my phone off and on but no change.I’ve tried chatbox a couple of times and nearly lost the will to live as it just kept asking me to express what I was asking differently.A 2 minute  conversation with a human might sort out the problem but that perhaps that is an ask too far.Any help /other suggestions would be very welcome.Many thx

534
M
New
 Contributor
Nigel Farrell
New
 Contributor
Nigel FarrellNew
 Contributor
 Ask a question.
proof of purchase

Could you kindly provide me with proof of purchase documents for my ID Mobile device or contract? I require this urgently and would appreciate your assistance as soon as

224
WelshPaul
Platinum 
Contributor
S
Community Member
SawtoothCommunity Member
 Plan Changes & Upgrades.
I'm due an upgrade but its more expensive

So I'm now able to upgrade my phone and plan. But if I choose the upgrade via my account it's showing it'll be upfront £9 and £26 pm, whereas i can get the same phone and deal for £19.99 pm no upfront cost!? Still with ID but have to go through the hassle of cancelling and getting PAC no etc. Why is there such a difference?

151
WelshPaul
Platinum 
Contributor
Paul Warren Lucas
Community Member
Paul Warren LucasCommunity Member
 Coverage & Network.
Actual 4G service worse than 4G connection checker

Hi,When passing through the area around Ock Street in Abingdon (example postcode in the middle of the area = OX14 5DH) either in a vehicle or on foot, the 4G signal displays 1-bar at best and my mobile phone barely connects to apps such as WhatsApp and Pokemon Go. However, the 4G network connection checker (see image below) indicates that the signal is “excellent” both indoors and outdoors, which is blatantly not the case. I originally had this problem with an iPhone SE 2020 and it continues with an iPhone 12 Pro. I first noticed it in March 2024.There is no 5G coverage in this area (see image below), although 5G coverage is available very close by. Is it possible to report this substandard 4G coverage to 3, or are they channelling all their efforts into rolling out 5G rather than improving 4G coverage?Many Thanks,PWL

51
WelshPaul
Platinum 
Contributor
C
Community Member
Chrishay198586Community Member
 Bills, Payments & Charges.
Payments

Hi I have paid £12 4 times this month I have only got 2 sim plans with you soo why is there 4 payments been took out 

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C
Community Member
N
New
 Contributor
NmurphNew
 Contributor
 Ask a question.
UID Missing or Incorrect - Apple products offer

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

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New
 Contributor
L
New
 Contributor
Lonestar79New
 Contributor
 Coverage & Network.
vodafone 3 merger

When (or if) will the Vodafone and three merger improve our signal 

251
WelshPaul
Platinum 
Contributor
J
Community Member
Janehs33Community Member
 Ask a question.
How do i activate my 3 months Apple music?

I received an email from ID  for the free trial of Apple but when I click through to activate it comes up with the message UID missing and you can't go on. It's like a broken link. Can anyone help? Thanks

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J
Community Member
carrutma
New
 Contributor
carrutmaNew
 Contributor
 Bills, Payments & Charges.
postpone payment until i find my phine or purchase a new device

I’ve lost my phone and wish to stop payments until I find it or purchase a new phone. Can you please advise how I can postpone making payments until such time. 

132
carrutma
New
 Contributor
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