Since ive started my contract with ID I get emails from them constantly about stuff i have no interest in and I cant seem to find any settings to stop that. I dont need emails to show me how to check data usage or what perks I get with my contract. Is there a way to just stop all emails from them?  Thank you

How do I get my ID sim to connect to Vodafone as it has better coverage in my area

I have received my pac from sky but can’t access my id account to update this or provide you with a change over date 

I have received my pac from sky but can’t access my id account to update this or provide you with a change over date 

I was recently in Tunisia. As soon as my plane touched down, I got a message from Id saying I wod be charged for using their services while in Tunisia. At which point I deactivated my tim, turned off roaming etc. Now I have had a charge of almost £17 for "rest of the world roaming". How can that be the case when my sim was inactive the whole time I was away, and was only reactivated when I returned to the UK? 

HI, I would like clarification. I have been charged for phoning a number in Madeira (part of Portugal) while in Madeira. As Portugal is  Band 1 country this seem to be against what it says on the web site, i.e. “In Band 1, which includes all our other 46 free Roaming destinations, you can use your remaining contracted allowances to call or text the UK, the same destination you're in, AND all other Band 1 destinations”When querying this their agent has just told me “When you are abroad in a roaming destination such as Portugal, calls made to a local Portuguese number are treated differently. As you are roaming, dialing a local number in the country you are visiting is classed as an international call and is not included within your UK allowance, which is why the charge has been applied.”SO is the web site lying? 

I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me.I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine. However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem. It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

I am coming to the end of my contract and want to switch to sim only - what’s the best way to do this online / call

I have been trying to enter a competition. They send a 4 digit pin code via text that allows me to enter but i don't receive that text.I contacted the competition helpline and they could see no issue their end and said to contact you for if any kind of block from your end?

I’m travelling around Europe in a campervan and I need to know how much it costs to call Australia. This doesn’t appear to be covered by “roaming “ as I’m not calling to the UK. It also doesn’t appear to be covered by “international dialling “ as I’m not making the call from the UK. can anyone explain the charges to me please?

i cant receive certain text messages, such as from Home Office, Universal Credit or my children schools (Via Arbor parent app). Have been receiving them previously. 

Hi.My number was due to port from O2 to ID Mobile yesterday, but the transfer has not happened.When I look at the Plan / Switch to ID Mobile section of my account, it says “Work in progress!You're currently viewing the plan for 07449….., which already has a pending switch request.”I am concerned that the transfer wont happen and I will miss the no-fee transfer window from O2.All necessary information was provided when I purchased my bundle from ID Mobile i.e. old number / PAC code / new number / transaction number.Any support would be greatly appreciated. 

Hello,I requested a PAC code 2 weeks ago but when I try to use the code with my new network it says it is invalid or expired. It should not expire for another 2 weeks and the switch date is before the stated expiry date. Please can I be issued with a fresh PAC code which expires 1 month from today.

Did an add on of £5 to my last bill..but it is £10 more than usual..i have been double charged i think..

Please send me a Proof of Usage document I can send to insurers

Hi I’d like to add a new plan and device 

when I get the phone number transfer text I got the sim already

Please send me a Proof of Usage document I can send to insurers.Thanks

Can I use my id mobile SIM card in another SIM free phone, my phone is not insured and was wondering if my contract phone was to break or even lost could I use my SIM card in any phone that is unlocked, also I was thinking of selling my phone and get another one and use my SIM card in it, am I allowed to do that as I will still be paying my monthly bill anyway, as my phone I have got plays up sometimesThanks

Subject: Query Regarding Multiple Payments Taken from My AccountHi,I would like to request a full explanation of the payments that have been taken from my bank account, as I believe I may have been charged multiple times for my monthly bill.After reviewing my payment history, I have noticed the following successful payments:April 202624 April 2026: £19.99 Direct Debit - SuccessfulMay 20264 May 2026: £19.99 Direct Debit - Successful 8 May 2026: £19.99 Card Payment - Successful 8 May 2026: £19.99 Card Payment - SuccessfulJune / July 202623 June 2026: £22.79 Direct Debit - Successful 1 July 2026: £22.79 Direct Debit - Successful 10 July 2026: £22.79 Card Payment - Successful (paid today)I understand there are also failed payment attempts shown on my account, but I am not querying those. My concern is with the successful payments that have actually been taken from my bank account.For the billing period from 11 June to 10 July, my monthly bill should only be £22.79, yet I can see three succ

I have tried to set up my esim but couldnt get past the anti virus purchade screen . I need to get my old number reinstated as it is my business number.

I locked myself out of my phone and need a PUK code please 

I locked myself out of my phone and need a PUK code please 

My phone came with an eSim, which I activatedI using the number that came with the phone, I supplied my PAC code at the point of ordering and selected a change over day. Is there anything else I need to do?