pac code not working

3 replies
62 views

Hi I've received my PAC code from 02 and my new SIM from id mobile . I've tried entering my PAC code on the ID mobile app and on the web browser to transfer the number but when I enter all the details the calendar is showing blank and grey and not allowing me to enter a date to port the number.

I'm worried until the numbers ported I'm going to keep having to pay my bill to 02 .

Is there any way of checking this manually .

02 confirms it's the right port code

Thanks

Owethu M

iD Mobile Employee

Hi @Jacberrifinn,

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information.

I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

M

Murffmurph

New Contributor

I’m having the exact same problem.

PAC code received from EE. The ID transfer wouldn’t take it initially, now I’ve got a new mobile and account. I go through the online process inputting number and PAC code, but the date to change is grey and cannot be input?

help would be appreciated as I’m nearing a payment date.

many thanks